Customer Reviews for U-Haul Moving & Storage of West End

3 555 évaluations

3133 E Parham Rd   Henrico, VA 23228
(Corner of Staples Mill Rd and E Parham Rd beside Hardees)

(804) 616-3629

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(804) 616-3629

3133 E Parham Rd
Henrico, VA 23228
(Corner of Staples Mill Rd and E Parham Rd beside Hardees)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelby S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Candace J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer c.  |  Premières impressions 
Évaluation :
5

Paul was fantastic and very helpful!

Nicole H.  |  Premières impressions 
Évaluation :
5

Very impressed with the entire operation. Liked brr we if able to pay rent on line. Space is clean and safe and cost is excellent! Staff was always extremely polite and helpful. Only complaint I would have is that at times the number of staff was not sufficient to handle the number of customers so long wait libes.

Lauren W.  |  Expérience générale 
Évaluation :
5

This time I was renting storage space for my travel trailer. Everything went smoothly and Paul was extremely helpful in a number ways.

Timothy D.  |  Premières impressions 
Évaluation :
1

I lost my storage due to the terrible customer service. I could never get anyone on the phone or get a return phone call.

Lakeeshia P.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jerry B.  |  Expérience générale 
Évaluation :
2

Online under my account it didn't show a reservation therefore not allowing me to make payments online. Nobody seemed to know why or how to fix it. I had to schedule time to call the office during open hours to make the payment over the phone which was very inconvenient.

BRIANLEITUTUA S.  |  Expérience générale 
Évaluation :
5

The facilities and staff at U-Haul are exceptional.

Kevin H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SABRINATIARA M.  |  Expérience générale 
Évaluation :
5

Tat (spelling) was awesome and very helpful!!

Jessica H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daisha S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis W.  |  Premières impressions 
Évaluation :
5

The staff was exceptionally accommodating and resourceful.

THOMAS H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taelor F.  |  Premières impressions 
Évaluation :
5

The staff was very professional and courteous. Grounds was very clean and secure.

DIANNAMARIE F.  |  Expérience générale 
Évaluation :
1

When I got to the storage facility to move into my storage unit I already had a U-Haul truck filled with my belongings. I had a unit reserved in advance in an attempt to avoid any headaches at the facility. When I went to claim my unit it turned out that the unit I had reserved already had someone else's stuff in it. The woman at the counter then tried to locate another unit. We walked to two units and they were occupied already. After striking out she wrote down a few numbers and disappeared for a while trying to locate a vacant unit. She could not find one. Finally, after what felt like an hour of waiting and searching, she told me that there were some outside units available. She told me that I would be charged the same rate for the outside units as I was for the inside unit I was originally trying to rent. I moved my stuff into the unit and thought nothing more of it. About a month later I received an email from U-Haul saying my reservation had been cancelled. Immediately concerned with the status of my belongings I stopped what I was doing at work and called the U-Haul office. I was told that my reservation had never been completed in the system and that I needed to give some information over to correct it. I went ahead and handed over my card to be charged and some other contact info. This is when I discovered I actually would not be receiving a discount and would be paying the full price for the outside unit. Now I am paying $45 more a month for a unit that was too large for my needs in the first place. I am unable to get there in person to move my belongings for the next few months and now feel like I've been swindled.

ANDREWJOHN R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica A.  |  Expérience générale 
Évaluation :
1

I've been trying to get a call back from these people for a year no call back in regards to someone saving my card number and charging my bank card. They expect you to pay them but I don't get an explanation as to why Crystal or whoever she was told the bank I authorized her to use my card. I wouldn't use them if I was paid to use their storage again.

Shantae L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica A.  |  Premières impressions 
Évaluation :
4

Good experience overall. The only downside is that the front office and ubox facilities seem to be somewhat disconnected from each other operationally, which led to a lot of unnecessary traveling back and forth for me.

scott b.  |  Premières impressions 
Évaluation :
5

One of the cleanest if not the cleanest U-Haul facility I have seen

Wanda G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY H.  |  Premières impressions 
Évaluation :
5

Very happy!

EILEENS N.  |  Premières impressions 
Évaluation :
5

Paul is extremely knowledgeable and helpful. You can definitely tell that he enjoys his job. It is natural for him to work at making the customer satisfied. This type of customer service gives you reasons to change your storage space to U-Haul when you were simply renting a truck and you storage space was some where else.

WANNA C.  |  Premières impressions 
Évaluation :
5

As usual, the at U-Haul/West End was excellent. Everybody was helpful, particular Paul Fishman. Very professional...top to bottom! I really like the new 10'x 10' exterior storage units. They allow me to quickly adjust my business storage as needed at a reasonable cost.

APPLETONGREGORY M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Seamus C.  |  Premières impressions 
Évaluation :
5

Excellent customer service

ROSHAN P.  |  Premières impressions 
Évaluation :
1

When I first got there with my family and my moving company, I had to go into the office to get my unit number and things... i get in the office there was a line that I had to stand in for 20 mins, I finally get to the desk for someone to help me and this older man names JIM was suppose to help me, I told him I was in a rush due to my moving truck is waiting for me and they get paid by the hour. After I told him that I was in the rush he goes let me tie my shoe before I fell attending to important business. So he has no rush with him at all. He then goes to look up my information and he tells me that I told have a reservation, I stated to him that could not be true because I called and make a reservation over the phone 2 weeks ago and I actually have 2 reservation, one for a tow along trailer and one for the storage unit that I was waiting on. He kept telling me that he did not see anything and that he could get me into a new unit. I then tell him that that's fine but I am not happy because this is a huge inconvenience on me and that's why I called in advance. He then takes me to a unit model and I tell him that I need one for a 2 bedroom apartment, he goes well I don't know if this is for a two bedroom. I tell him well that's what I need, he goes well this is all that I have. I said fine I will take it. By now I am furious, he goes to the computer and I am telling I need for him to rush because my movers are still just sitting outside waiting on my dime and nothing is getting done. He tells me that I need to stop raising my voice at him, I told him that you clearly do not understand or Care how frustrating this is to me why are you not showing any compassion as I am a upset customer and this is not my fault. So instead of him trying to tell me and rush and put my information in the system he just stands there. I say again why are you just standing there looking around when you need to be doing your job to help me, he goes he can't work under these circumstances. I ask for someone over him number so I can call he would not help with that, the nice gentleman that was actually a new man it was his first day helped me and gave me a managers number, his name was Mr o Neil and told me to call him right away. The new guy names gjuan I believe that's how you spell it was more help to me and nice and patient. I called Mr I Neil and he pulled up my reservation within seconds and got me all set with my unit in under 20 minutes. Now mind you for 55 minutes just dealing with this Jim guy my movers were sitting getting nothing done and I had to pay them for them to sit at the end of there Job. 55 minutes was just waisted and taken out of my pockets because of this Jim man. This was the worse unnecessary experience that I had to deal with and was not fair to me. I completely feel like something needs to be done about this situation!!!!!!

Toniqueka C.  |  Premières impressions 
Évaluation :
5

I just need the facility to change the site number in my account from 0017 to 0016. I was originally given 0017 but it was occupied and then I was told 0016 was vacant. Well that's were my RV is stored but my records still reads that my RV is on 0017 when in all actuality it is not. It is located on space 0016. Thank you !!

Shunda F.  |  Premières impressions 
Évaluation :
5

The man named Jim who helped me was very nice and helpful and professional

reeda k.  |  Premières impressions 
Évaluation :
3

The associate that was there wasn't very clear about the entering the building during off hours, and when I moved into my units it was not clean. There were roaches inside! The general manager cleaned it so I could move in.

Sheila D.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VALENCIA H.  |  Premières impressions 
Évaluation :
5

At first they didn't think they had the unit we reserved, but soon found one that was almost as big. That was scary. Also, we were told we had to pay $10 extra to be able to finish unloading after 7 PM/. I can see how access hours would be restricted after the original move in, but not the first day. This place is immaculate and the furniture carts were invaluable in helping us to move in. Overall a good, if exhausting experience.

Mary D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sharon g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANNAMARIE F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAHNEAKIA B.  |  Premières impressions 
Évaluation :
5

Customer service representatives were customer friendly, patient, understanding, helpful, and professional. Je les recommanderais à n'importe qui.

Celeste F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakelia S.  |  Online Move In 
Évaluation :
5

The young man who helped us was excellent. I think his name is Montrel.

KATHRYNMARIE G.  |  Premières impressions 
Évaluation :
5

The employee who assisted us is named Paul. He was extremely helpful and his interaction with my wife and I certainly reflects well on U-Haul.

Brian P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna T.  |  Online Move In 
Évaluation :
3

Took some time and energy to get in but, management was pleasantly willing to compensate for all complications.

Aleighsha K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lavonne J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane N.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakesha T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCERUDOLPH B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAAC A.  |  Premières impressions 
Évaluation :
5

Paul and Eutoyia helped me so much I am grateful for all the help! They got me in smoothly and efficiently.

Deanna B.  |  Premières impressions 
Évaluation :
5

The young man who helped me was awesome. I can't remember his name. Very nice and professional.

Hill J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Turquoise S.  |  Premières impressions 
Évaluation :
5

The process was very smooth and painless. The team was a joy to work with

Gregory S.  |  Premières impressions 
Évaluation :
5

Excellent service! Nicole Johnson was phenomenal and the entire staff was extremely professional

Michelle B.  |  Premières impressions 
Évaluation :
5

All staff were extremely helpful and friendly.

Robert M.  |  Online Move In 
Évaluation :
3

I was overcharge for mileage I took a picture of my miles 7928 on Friday at 8:31am ending 8079. Please correct my charge amount .

Trisha C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY i.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Premières impressions 
Évaluation :
5

I appreciate the friendliness, and knowledge of the staff. I was somewhat undecided as to what type of storage I needed, and they were patient with me and worked with me until I was satisfied with my choice

Cheryl D.  |  Premières impressions 
Évaluation :
4

New to renting storage facility and when reserved online would of been nice to know ahead of time to have insurance information but staff was great

Colonial Floors V.  |  Premières impressions 
Évaluation :
4

I had made reservations online to store my boat. I moved my boat on a Sunday. Very busy with people in the store and calling in constantly. Need more people working on the weekends. It took a few tries get the access code working in the system. It would have been quicker and less stressful for everyone if I could have done this online.

Chester A.  |  Premières impressions 
Évaluation :
4

Would have been good to know in advance that we were able to load closer to my unit in the back of the building.

Cheryl B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah S.  |  Premières impressions 
Évaluation :
5

Thr Woman at the Desk was very helpful and Swift. Was was great in help grabbing the right size i needed

Brandon T.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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