You guys really do a good job Congrats !!!DARIO A.
Customer Reviews for U-Haul Moving & Storage of West Hartford
Pour nous contacter
West Hartford, CT 06110
(Off New Britain Av)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 7h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Nice truck! I towed my sailboat the hitch and electrical connections for the lighting worked perfectly. Only negative was that a smoker rented it before me. Not easy to get rid of. Nice job U-Haul!! Thanks, CharlieCHARLES D.
Le client n'a pas laissé de commentaire.Vincent B. | Premières impressions
Le client n'a pas laissé de commentaire.Katrine C. | Expérience générale
The team, while seemingly overwhelmed, were extremely polite and helpful through all phases of the process.Tim V. | Premières impressions
I had to wait in line 45 minutes to get service when I went to pick up the The on line return process was too complex and not user friendly. The truck had too much play in the steering and the brakes seemed a little soft.CECIL M.
Le client n'a pas laissé de commentaire.DANIEL S.
Personnel at the service center are excellent. They are pleasant and helpful.KATRINE C.
Le client n'a pas laissé de commentaire.Venessa A.
Needs more employeesMichael C.
Hire quilty people that willing to work with no excuses.LAVERNE W.
Le client n'a pas laissé de commentaire.PEDRO A.
Process was professional and efficient!Heather H.
Have ATM and small beverage cooler in store. Needed cash and water but couldn't leave site to go get it elsewhere.Gali C.
Could not have had a better experienceEdward M.
Le client n'a pas laissé de commentaire.RANDI M.
Le client n'a pas laissé de commentaire.EVAN K.
Easy online reservation. Quick check-in. So easy to return the truck, just having to leave the keys inside it. Wow! Great experience. Dependable rental; it was there and ready on the day when I had my moving helpers come. Np problems. I loved using and driving it. Thank you! A super location!SUSAN F.
Wait time for service was way too long.JEFFREY H.
Horrible customer service. They cancelled my reservation without letting me know. Then they gave me another truck at a higher rate. Yesterday (Tuesday 7/8) they called me asking why I haven't returned the trailer as it they couldn't find it on the lot. I returned the trailer ON TIME on 7/6, there's cameras outside that they can check. Today I received an overcharge bill for 30 $I supposed because they think that I didn't returned it on time. HORRIBLE experience over all.PAWEL S.
Le client n'a pas laissé de commentaire.JERRY G.
Le client n'a pas laissé de commentaire.Viktoriya S.
Le client n'a pas laissé de commentaire.JACOB J.
Le client n'a pas laissé de commentaire.Meghan K.
Hire more staff with better attitude and make the equipment is clean. It was very dirtyJoshua A.
Check in was very easy. Person working there was very nice. Check out was easy but the vehicle didn't get "checked in" until the next morning causing additional charges. Got on to Uhaul.com, using the Chat feature was able to remedy the situation.Colin M.
Le client n'a pas laissé de commentaire.FATMIR O.
Le client n'a pas laissé de commentaire.KRISTEN P.
Only complaint was that there were alot of returns going on, but the guys handled the situation well.Scott P.
Pickup and drop off were very disorganized with long lines. The truck we were given only had an 1/8th of a tank of gas so we had to head straight to gas station. We were already behind schedule after waiting in line for half an hour.John N.
Le client n'a pas laissé de commentaire.DIANA R.
People were great but company mileage policy is a rip off. I had to travel 9 miles from the pickup point to my home to load the truck than 16 miles to drop the truck off which caused me to go over the allowed and cost me extra moneyJohn D.
Le client n'a pas laissé de commentaire.Ashleigh M. | Premières impressions
Le client n'a pas laissé de commentaire.Nicole F.
Le client n'a pas laissé de commentaire.RAYMOND R.
Le client n'a pas laissé de commentaire.Kathryn B.
Le client n'a pas laissé de commentaire.Sara P.
Cab smelled like skunk. Truck felt like it would break down any minute. Customer service at check in was poor.ANDREW S.
Le client n'a pas laissé de commentaire.CARRIE F.
Hey gentleman the name William he's a keeper very nice very polite and he gives me a big help!ALDO S.
Le client n'a pas laissé de commentaire.J C.
Le client n'a pas laissé de commentaire.wilma p. | Premières impressions
Le client n'a pas laissé de commentaire.cliff M.
Add cruise control to your trucks. It's very difficult to drive long distance without it!ROBERT O.
Always they charge wrong, always do bad business. I filled up the tank before I returned it and when I picked up the truck it was below half tank. And I still got charge for fuel by them.VINESH P.
Le client n'a pas laissé de commentaire.Antonia Z.
They lost my storage unit reservation and sent me to the Middletown Connecticut location which also did not have any units available. I had to go to a more expensive and less convenient rental place because you did not hold my reservation. I was moving across the country and had no place to put my stuff.Jeffrey T.
Customer service was excellent. Really made things easy.Barbara D.
Nothing I think your service was greatEDWIN I.
First truck did not turn on dead battery then had to wait for 20minutes for second truck and notice how the gas air the mileage were way off had to wait another 20minutes to fixangel t. | Premières impressions
Le client n'a pas laissé de commentaire.KATHERINE T.
Le client n'a pas laissé de commentaire.Josiah B.
Short staffed. Not helpful with check in process that I did online. Still had to wait in long line to get key.JENNIFER H.
Le client n'a pas laissé de commentaire.Eissa A.
Thankyou A+HECTOR B.
Nice staff and professional. One thing that bothered me however is that some of the customers were not wearing masks.AICHA K.
charged us for extra days we already payed for or were comped because of our blown tire delays!!!!!!!!!!Cabot H.
Terrific customer service!IREOLUWA O.
Le client n'a pas laissé de commentaire.LUIS A.
Le client n'a pas laissé de commentaire.VICTOR T.
Le client n'a pas laissé de commentaire.JAVIER M.
Le client n'a pas laissé de commentaire.Karen L.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.EDDIE O.
Le client n'a pas laissé de commentaire.Raymond P.
Good experience returning the equipment and unused packing boxes. Personnel were friendly and helpful.Stephen P.
Le client n'a pas laissé de commentaire.EVAN K.
Great uhaul trailerAndrew M.
Le client n'a pas laissé de commentaire.EUGENE R. | Expérience générale
Efficient and friendly service! Very happy with my experience.caley F. | Premières impressions
Le client n'a pas laissé de commentaire.ANDREW A.
Le client n'a pas laissé de commentaire.Dean T.
Le client n'a pas laissé de commentaire.BETH G.
Good service ðŸ‘AMORCE C.
This was one of the most unpleasant experiences. Would not recommend it.Boris B.
Location was very convenient. Drop off was a breeze.Shanique M.
The customer service experience is poor. Employees at the front desk are rude, with a bad attitude to help, lazy to move. I wouldn't recommend this location to anyone.Pawel S.
Le client n'a pas laissé de commentaire.Daniel M.
Le client n'a pas laissé de commentaire.ALEXANDER S.
Excellent attention. Very helpful and responsive staff. The manager, Ms. Johnson , did a great job explaining how to use the facility. Eric and William were both polite and eager to help me unload. Smooth experience from start to finish.William G. | Premières impressions
Le client n'a pas laissé de commentaire.Hector B. | Premières impressions
Le client n'a pas laissé de commentaire.Jacob W.
Le client n'a pas laissé de commentaire.Angela C.
Le client n'a pas laissé de commentaire.JOHN M.
Maybe not double charge. Provide Blankets with no extra cost. Also stay open later. The people who work at this location have no customer service. Rude and extremely not helpful. Have a set price as well and not fluctuate. Also next time send the damn receipt. I got this stupid survey but not my receipt??? Fix your system. I hope another business replaces you guys or get bought out. Loathed every moment. I will advise my coworkes and friends to stay away from you guys. Horrible scammers!!!TIMOTHY D.
Le client n'a pas laissé de commentaire.Rick B.
The staff was very helpful. Great job to the WEST HARTFORD TEAM ðŸ™ðŸ'-ðŸ˜ŠDEBORAH F.
Le client n'a pas laissé de commentaire.Michelle I.
Le client n'a pas laissé de commentaire.DAVID F.
Le client n'a pas laissé de commentaire.ben m. | Premières impressions
Le client n'a pas laissé de commentaire.Raymond W. | Premières impressions
The facility’s overheard water lines leaked dirty, disgusting water that ruined most of what I was storingDavid B. | Expérience générale
Le client n'a pas laissé de commentaire.William W.
Le client n'a pas laissé de commentaire.Janerik A.
Le client n'a pas laissé de commentaire.scott B.
I thought the units would at least be covered with more than mesh wire.Etienne H. | Online Move In
Le client n'a pas laissé de commentaire.DOMINIC S.
The best uhal in the USNIHAD I.
Improv3 th3 training fo4 the people answering the phonesTIMOTHY W.
Le client n'a pas laissé de commentaire.TASHA N.
Le client n'a pas laissé de commentaire.GUSTAVO R.
Facility is close to my house.Maria E. | Premières impressions
Thank you for keeping my belongings safe.Gloria M. | Expérience générale
I don't like that I had to buy a lock from you when I already have several of my own padlocks that I could easily have used. So now I have yet another lock that I will NEVER use. That is a ridiculous policy.Daniel B. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin B.
The equipment was clean, yes. But the windshield wipers were awful and it made the windshield hard to clean. The driver seat was sort of half broken. The seat pitched you toward the driver side door instead of sitting level.Danielle T.
Le client n'a pas laissé de commentaire.Peter Y.
I was promised an emailed receipt, was under predicted miles but no refund, no receipt. Not exactly the way I expected this process to go. Have used you several times in the past. Do what you say you will do, or I will consider using alternative providers. Front counter staff could be a little customer friendly. Seem very unhappy?PHILIP R.
Le client n'a pas laissé de commentaire.DAVID K.
Le client n'a pas laissé de commentaire.SHUUKU H.
â€œLeave the key in the truck!â€ Is all I got, then Got charged for a cleaning fee. Not cool at all, returned the truck in good condition with full tank of gas after driving it from Florida to Hartford, CT....there were 5 trucks in front of mine with people waiting in the lobby...everyone was pissed off....did not feel right leaving the truck without talking and going over the truck...feel ripped off....yes it's 25 bucks but I returned the truck 2 days early....will not recommend this place in West Hartford, maybe Penske will treat people better....900 $for the truck returned clean with a full tank of gas and they charge me 25 bucks for waiting 30 min then told to just leave the keys in the truck....what a joke!Ian F.
Le client n'a pas laissé de commentaire.CHARLES E.
Counter clerks were pissy. I am partially deaf and they kept giving me pissy faces every time I asked them to repeat themselves. No big deal, it's my preform being deaf, but a little consideration would have been nice without the attitude.JAMES L.
Le client n'a pas laissé de commentaire.lisa S.
I did not want the hand truck or the blankets as they take up needed space. The employees were not very helpful and just said they need to stay. Also, after hours returns there should be a sign to tell me where to park the truck. The phone app was a bit difficult to use but I managed.RICHARD D.
Le client n'a pas laissé de commentaire.Andrew S.
Le client n'a pas laissé de commentaire.Edith C. | Expérience générale
Le client n'a pas laissé de commentaire.LORA B. | Expérience générale
Le client n'a pas laissé de commentaire.louis v. | Expérience générale
We will see what condition my things are in when I unpack... thus far boxes are dry and intact. Staff were very pleasant. Price was reasonableAbigail K H. | Expérience générale
I wish it was 24 hour access but there must be a reason. This is a business storage unit and it's hard to get there by 7 pmLisa H. | Premières impressions
Le client n'a pas laissé de commentaire.Erika M. | Expérience générale
Le client n'a pas laissé de commentaire.NELSON M. | Premières impressions
Awesome unit. More so awesome staff. Thank you for keeping my prized possessions safe.stephen b. | Expérience générale
Ms. Carmen Galaza and her staff were so helpful and accommodating to me when I rented a truck, then a storage unit from them during my move. I felt they wanted to make sure that I was renting the right truck and unit for my needs by going over the different options and prices.LISA M. | Premières impressions
The staff member gave me a reservation for two storage rooms and then she gave my rooms to someone else and my stuff was stuck in the truck a very bit inconvenience!! I was very angry 😡INDIA L. | Premières impressions
What a very well-run place! Très professionnel et serviable!THOMAS R. | Expérience générale
I kept my things there for over 2yrs and it was all goodRONNEY P. | Expérience générale
Le client n'a pas laissé de commentaire.John Z. | Premières impressions
Great service. Friendly staff!LORA B. | Premières impressions
We recently vacated our long-term storage unit, which was an emotional process, since it involved items I stored there since my mother passed away many years ago. I have to say that your Sunday crew is an amazing team and a credit to your facility. They were pleasant and professional, extremely helpful and knowledgeable, and had great senses of humor and the ability to connect with their customers. We are especially glad for William, who is not only an amazing employee, but also a wonderful person.CYNTHIA M. | Expérience générale
Rented unit for over 3 years with no issuesCLAUDIA P. C. | Expérience générale
Great location and superb customer service.Pedro R. | Premières impressions
.Ryan P. | Expérience générale
Break-in while I was renting. My storage locker was not broken into, but a few in my area were.robert m. | Expérience générale
Le client n'a pas laissé de commentaire.Jonathan T. | Expérience générale
Le client n'a pas laissé de commentaire.Jerrod B. | Premières impressions
Le client n'a pas laissé de commentaire.Jonathan T. | Premières impressions
Awful experience. Horrible customer service. Unpleasant, rude & disrespectful employees. I will no longer be a Uhaul customer.Kira D. | Online Move In
Le client n'a pas laissé de commentaire.Milton O. | Expérience générale
Le client n'a pas laissé de commentaire.adrian g. | Expérience générale
The UHAUL fac8lity was exactly wha5 we needed and a very business like facility. We liked the size of the unit and it's cleanliness and the entry gate. We had good experiences with anyone we spoke with in the office. For us, it was supremely convenient.charles t. | Expérience générale
Way concert had 2 u it's for 1,5 years and couldn't move out on my renewal date bc I was wapfor movers so I would like to be reimbursed for 3 weeks. Please advise. Thank you. Pamela Totten Alvaradopamela t. | Expérience générale
saw a few mice traps upon arrival and in my unit, but other than that, the space is clean and convenient. thank you for your help!Anna N. | Premières impressions
Yesterday, 06/04/2020, I was assisted by William at the West Hartford location; he was *very* courteous and helpful...made my decision to use UHaul storage easy. (More employees in any business should be like that!)guillermo g. | Premières impressions
Great staff and service!gary b. | Expérience générale
They are always available to solve any issues or problems; promptly, professionally and with a smile (under the mask!). They are good people.Jim W. | Expérience générale
Le client n'a pas laissé de commentaire.GUY D. | Premières impressions
I can't thank the staff enough for there help. Truly wonderful and friendly staff. Your support and assistance was priceless. Much love from a very customer. C.SmithCarla S. | Expérience générale
Positive experience over all. There was some confusion at times about how to exit the building with a vehicle. Signage would be a big help.Robert B. | Expérience générale
Staff were professional, helpful, and polite.SAUNDRA M. | Premières impressions
The manager Ms.Galarza very helpful and a great person. I will recomend this place for Their storage and vehicles Well maintain.Laura R. | Expérience générale
Thank you for being patient to take time for writing on paper for deaf customer!myrna c. | Premières impressions
Everything was greatMichael S. | Expérience générale
Service person took her time allowing me to choose a unit. She fully explains the equipment to access the property. The unit is clean and climate controlled. This far, so good!Abigail K H. | Premières impressions
Excellent service à la clientèleJoey's C. | Expérience générale
I met and interacted with approximately five staff members,they were helpful, patient and knowledgeable of the processes and tools available to get the job done. It was my first storing so well done.everald w. | Expérience générale
Ms. Carmen, the manager, always professional and kind, provide clear instructions and expectations. Always a pleasure, thanks.town o. | Premières impressions
Staff was personable and friendly. They were extremely knowledgeable of the products and made sure my needs were met. Best U Haul I have been to.Kyra B. | Expérience générale
I wouldn't recommend because I traveled for 26hrs coming from Louisiana. When I made to the storage it was closed, so I couldn't close my unit. I was charged the extra month for being late.NAJEE J. | Expérience générale
Thank you Charles for your help closing my account.MARGARET G. | Expérience générale
Staff professionalLANA B. | Expérience générale
Very clean and convenient location with great customer service.Juliet M. | Expérience générale
Terrible experience. Employee Catherine Cruz was extremely rude and insulting. Had a major issue with a lock, still being charged for a rental that was supposed to be reimbursed (only half was). AwfulMichael R. | Expérience générale
Very friendly staff.richard h. | Expérience générale
They have an excellent staff providing excellent customer service.Solimar O. | Expérience générale
Received great customer service from general manager Erik.Maria E L. | Premières impressions
Very good deals and customer serviceeulalie s. | Expérience générale
The manager - Erik Atkinson, was exceptional! Mr Atkinson was extremely competent, helpful and resourceful, when I presented him with some sudden complications/changes to my uhaul needs. Merci!Adam J. | Premières impressions
They worked with me even though I was always later making my monthly storage payment.NINEKA T. | Expérience générale
one of the best experience that i have ever had with a customer service representative Her name was Kassandrrs Guzman she answered all my questions and concerns i give her a 10 a perfect scoreRaynette M. | Premières impressions
Everyone was very professional and helpful. Would recommend using U-haul to family and friends.Rachel G. | Premières impressions
Customer Service Very Professional she explained everything so well & best part got 1st month free. Super Happy because due 2 my husband's stroke our financial status has changed Tremendously T.Y.wanda m. | Premières impressions
Staff professional and courteousLANA B. | Premières impressions
Had mice in my unit otherwise was a great placeJORDAN F. | Expérience générale
The service lady who waited on me was absolutely extravagant. She made me feel at home. She made it so easy to do business with U-Haul. I thank her far all her beautiful services.James M. | Premières impressions
Very professional and patient staff made the whole ordeal of moving pleasant. I was dreading today for lots of reasons but the U- haul staff made it easy.Cruz V. | Premières impressions
I became very unhappy with the lazy staffers at the West Hartford location and the over priced storage units. The cleanliness and lighting was terrible like the staffers. I found a better storage.Lucius Keldin W. | Expérience générale
Marshall,as always, incredibly competent and friendly.marc B. | Premières impressions
They made everything easy. I went here after spending more than an hour waiting at the Capitol Ave-Hartford location. Didn't trust it.scott g. | Expérience générale
No elevators.i used a uhaul storage in florida at two different locations and both had elevators Very inconvenient in west hartford. Wouldn't go there againJOE C. | Expérience générale
Wonderful service even at the last minute of the hour before they close for the day.NINEKA T. | Premières impressions
I was very happy with the servicesteven b. | Expérience générale
Charlie was very helpful in the closing of my storage unitNicole V. | Expérience générale
Most of the staff is nice.Lucius Keldin W. | Expérience générale
While the staff was friendly, the facility had roaches and mice. I was nervous about bringing my belongings into my new home. While that wasn't Uhaul's fault there has to be something that can be doneZipporah S. | Expérience générale
It met my needs.Ann G. | Expérience générale
You were too quick to start threatening auctioning my things for not paying the rent on time. My credit card information was made available to your office before moving in. I am also a regular customemanuel I. | Expérience générale
Good solutions to problems that came up with equipment not from their store,not their fault.Marc B. | Réservation
Not happy they got rid of parking with no explanation and an alleged certified letter sent. Claims they couldn't reach me but when rent was due, and an issue with my card, they always found me.CHARISSE H. | Expérience générale
A customer for years and they made me leave my RV parking spot because they got greedy and wanted to put in more storage units. They offered me a spot in Plainville for 200,00 $ per month, was 79,95 $.JOSEPH H. | Expérience générale
Excellent service.Solimar O. | Expérience générale
Bad experience, I will never have a storage here again but I would say Matt and Jessica at the West Hartford location were very helpful and was able to solve my issues.SANDRA L C. | Expérience générale
Would use again!Shawnday C. | Expérience générale
With my truck rental, I was offered a month's free storage. However, I have just finished using my storage, so the month free really doesn't help me and I feel a little cheated. Also, mouse droppingsMichael D. | Expérience générale
Staff was professionalLANA B. | Expérience générale
Very pleased with overall service. Thank You!!Maria F. | Expérience générale
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