Great people and facility. Have used and will continue to use them. HAPPY NEW YEAR!Raoul R.
U-Haul Moving & Storage of West Hartford
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I don't use any other place. The crew there under CARMEN'S leadership is amazing. The place is awesome. ðŸŽ¯ðŸ†ðŸŒŸðŸŒŸðŸŒŸðŸŒŸðŸŒŸOLGA M.
Expedite the check in process.Charles F.
Employee was really rude when I asked her to help me with the mobile pick up because it didn't give me the code I needed for the locker. Please coach this employee on how to be nicer. And how to provide good customer service that would want to make a customer return to this location . But I know I won't be returning there .Anthony S.
Very professional and polite staffJOSE R.
Le client n'a pas laissé de commentaire.WAYNE T.
Le client n'a pas laissé de commentaire.Michael P.
The staff are all extremely professional. Carmen is awesome.OLGA M.
The staff took the time to go over my contract and they picked up the errors made by Uhaul in Macon, GA.Janet R.
Bad customer service. I was there with U-Haul 2 mins before closing and she told me she has to leave work, I don't understand why she would say that before scheduled closing time. I find it unacceptable that I urgently drove the truck with a full tank to meet closing time and for her to say that your only 2 minutes before closing is very unprofessional and unprofessional. This will be my last uhaul rental, I was planning to give you at least 50 rental a year because new venture, but I believe a company who is professional should get my business. It is very saddening to see that an employer is waiting with her car started to leave before closing. I appreciate a follow up on this.LAHIRU W.
Le client n'a pas laissé de commentaire.BRIAN D.
Le client n'a pas laissé de commentaire.YAEL S.
Staff was very helpful with getting the equipment for me and getting me on my way, Drop of was even easier.Richard B.
Le client n'a pas laissé de commentaire.John Z. | Premières impressions
Le client n'a pas laissé de commentaire.KENY H.
Le client n'a pas laissé de commentaire.MONIKA S.
Le client n'a pas laissé de commentaire.JEREMY L.
Le client n'a pas laissé de commentaire.Jacqueline S.
Le client n'a pas laissé de commentaire.RUTH S.
Le client n'a pas laissé de commentaire.Orlando R.
Excellent CSR great with customers.OLGA M.
I was quoted 45 $for a â€œcar dollyâ€ when I booked over the phone. I was also told I was all set, that all I had to do was check in, and pick up the rental. However, when I got there it was a bit more involved. I was given something other than what I requested, but I was still able to complete the task at hand. I ended up pay more than 60 $., for less than a three hour rental. So it seems a bit pricey for the item and time. The staff at the South St. West Hartford location were very nice, polite, friendly and professional. I guess all in all, it was a positive experience.JOSEPH V.
Le client n'a pas laissé de commentaire.PEDRO M.
Le client n'a pas laissé de commentaire.Tyler S.
Le client n'a pas laissé de commentaire.peter R.
Le client n'a pas laissé de commentaire.milagros D.
Le client n'a pas laissé de commentaire.WILBERTO L.
Le client n'a pas laissé de commentaire.ROBIN T.
Le client n'a pas laissé de commentaire.LEDA R.
Le client n'a pas laissé de commentaire.CHETAN S.
UHaul associates at location very nice. Good experience.Jesse R.
Everything was great. The staff was excellent. I am particularly impressed with UHaul's use of technology. I especially like the ability to check in on line so there is less to do when I get there to pick up my rental, especially during COVID. I am frequent user of UHaul and my experience is always the same no matter the location.Scott M.
Your website needs to be a little more clear as to how long you can rent a truck. I could only see a 4 hour time limit and I would've rented for the whole day but I didn't see that option.Brenda E.
I would only recommend because they have a large inventory and they will likely have what someone needs. Need to make sure that they clean inside of the truck- clean food wrappers out from behind the seat. Clean crumbs off the seat. Clean sticky mess out of bottom of cup holders. Make sure that the damage is documented. Broken mirror not on paperwork.Brian M.
Le client n'a pas laissé de commentaire.JUSTIN B.
Proper maintenance of the vehicles, proper front balance of tires and alignment. This vehicle was harder to keep in traffic lane .KEITH S.
There was a back tire pressure alarm on the truck I driveMARY D.
Great experience - clean operation - good customer service - clean vehicle - thank youMICHAEL W.
Great service. Friendly staff!LORA B. | Premières impressions
We recently vacated our long-term storage unit, which was an emotional process, since it involved items I stored there since my mother passed away many years ago. I have to say that your Sunday crew is an amazing team and a credit to your facility. They were pleasant and professional, extremely helpful and knowledgeable, and had great senses of humor and the ability to connect with their customers. We are especially glad for William, who is not only an amazing employee, but also a wonderful person.CYNTHIA M. | Expérience générale
Le client n'a pas laissé de commentaire.Jim R.
Rented unit for over 3 years with no issuesCLAUDIA P. C. | Expérience générale
Le client n'a pas laissé de commentaire.MARITZA F.
Le client n'a pas laissé de commentaire.louis N.
Great location and superb customer service.Pedro R. | Premières impressions
Carmen needs to adjust her attitude and realize she is working in customer service. She was very unprofessional, rude and short. However, the other worker William was phenomenal. U-Haul would benefit greatly with employees more like William. Ready to help!TEENA O.
Le client n'a pas laissé de commentaire.JOSE C.
Le client n'a pas laissé de commentaire.Marcus L.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.Oscar P.
Le client n'a pas laissé de commentaire.JAMENAZAR W.
Le client n'a pas laissé de commentaire.BRIAN O.
Everything was fine by nowCarlos M.
Carmen and her staff were awesome. Friendly, professional and easy to work with. I'll definitely rent again!JOSEPH M.
Everyone was very attentive and helpful.Jeffrey H.
.Ryan P. | Expérience générale
Nothing. Very courteous staff. Helpful and quick.JAMES H.
Le client n'a pas laissé de commentaire.ALEXANTHONY P.
Le client n'a pas laissé de commentaire.Ricardo W.
Break-in while I was renting. My storage locker was not broken into, but a few in my area were.robert m. | Expérience générale
Le client n'a pas laissé de commentaire.robert A.
Le client n'a pas laissé de commentaire.JONATHAN T.
Le client n'a pas laissé de commentaire.Jonathan T. | Expérience générale
Le client n'a pas laissé de commentaire.LOUIS V.
Le client n'a pas laissé de commentaire.VALERIE B.
Replace all personnel a this location. Not one person had an attitude of caring about their customers. If we wanted a truck with gas in it we were told we would have to go back inside and get in the back of the line. Change your policy of renting out trucks with nearly empty gas tanks. People on busy moving day do not have time to do your job of stopping for gas before the job even gets started. In our case the mover was paid hourly and waiting for the truck. They wrote a comment about us stating we were shouting at them. This is not at all true.ERIC N.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.LIGIA W.
Friendly and very accommodating staffMARGARET G.
Le client n'a pas laissé de commentaire.Jonathan T.
Le client n'a pas laissé de commentaire.NANCY G.
Great experience...employees were friendly and knowledgeable. Equipment was in great shape and easy to use. It was. Pleasure working with the crew at the West Hartford, CT location! Would recommend and definitely rent from UHaul again.PETER H.
Le client n'a pas laissé de commentaire.Jon T.
Le client n'a pas laissé de commentaire.ELIZABETH S.
Carmen, Kitty and Jalisa were all very nice and helpful! Van was brand new and ultra clean!LYNN R.
Le client n'a pas laissé de commentaire.DANIELLE L.
Le client n'a pas laissé de commentaire.ROBERTJ N.
Le client n'a pas laissé de commentaire.MARK R.
the customer service rep at this location was extremely rude. For one thing, I parked in the ONLY available parking spot in the entire lot. I am with Handicap pass so I put it up on the dash and proceeded inside. This parking spot looked as though it was with Handicap as it's just in front of the door beside the two at the front. I walk in and the rep was not there, she came in a few minutes after we were awaiting. She stated "For future do not park there, ok? It's the manager's spot." .. I was pretty put off by that but agreed to this "future" drive in to park elsewhere. I find that extremely rude and unnecessary. Then she proceeded to be very rude during our transaction. We asked for a hand truck equipment and were rung out. She was so hard to understand her speaking that we had to ask several times to repeat that we didn't understand but were told we were all set. Then we realized as we were moving using the van that the hand truck was not in the van! It was never given to us. We also had issue when returning the van. This rep was rude again, called out to me in line and stated in a very difficult to understand fashion that we were "all set' again. Leave keys pull it up pointing to side of building. I'm thinking.. ok? like just "all set and leave?" and I repeated that and she said "Yup" and I said I will need a refund for the hand truck she was quick to answer me as though I'm bothering her to say "YUp I am refunding you for that" so my companion returned to the building to ask if that was truly the case that we are to Leave without any other signature or anything needed and to just leave as "All Set' and assume the refund and charges would be on an email which I just received - I do see that she refunded 30 $as a "Oil repair and tire credit " of sorts. I'm just not happy that I have to deal with inconsiderate people in today we should be more able to communicate and be of good friendly service to one another. She needs to realize we don't rent a van or dolly or whatever frequently. We need specific instruction and perhaps less of an attitude about where we parked. It is truly unnecessary to act that way. I'm customer service and work with the public and would be fired to act this way towards someone doing business with my companyBrian H.
Le client n'a pas laissé de commentaire.Jerrod B. | Premières impressions
Le client n'a pas laissé de commentaire.Jonathan T. | Premières impressions
Le client n'a pas laissé de commentaire.Darel E.
Staff was courteous and accommodating (even in the rain)...and the trailer worked fine.ROBERT S.
They were incredibly rude. I have be a loyal customer of uhaul for 30 years never againCharles H.
Le client n'a pas laissé de commentaire.jeffrey S.
Not much. Vehicle needed an oil change and had a lot of missed prior damage. Verbal discussion regarding collision waiver damage was not accurate and contradicted thw written contract. 4th time using this location, I'll be back. Renters must inspect the vehicle for non disclosed or undisclosed damage otherwise they will be liable!!THOMAS R.
Very frustrating returning the vehicle after hours. Location would not detect even though location services was turned on in my phone . Had to spend 15 minutes on hold with customer service after moving all day and exhausted. Not impressed.Anthony B.
Other than the wait in line, the whole experience was a positive one. Would recommend to a friend.LEONA C.
Le client n'a pas laissé de commentaire.Gabriela Z.
Staff were professional and courteousMargaret C.
Be consistentMark R.
Cool staffsSokunroath T.
Le client n'a pas laissé de commentaire.Kimberly R.
The woman that waited on me was of dark complexion. I don't have the paperwork so I couldn't tell you her name but there was a Caucasian woman there who attempt to treat me as a customer worse than trash so no I would never come back to that location or recommended the woman that waited on me she wore glasses very polite and very nice the Caucasian woman totally disrespectfulJASON W.
First time just dropping off a truck. Very easy and convenient.Brian D.
The associate who helped me was friendly, courteous, and efficient. Upon my return she closed out my rental quickly. It was all very convenientChristopher D.
Le client n'a pas laissé de commentaire.PHILLIPS C.
The Truck Return video is not correct. It says to park anywhere, take a photo of the location and put the key in the Key Drop box. While looking for the key drop, we had to ask. We were informed that we should have pulled into the Return Equipment lane. The video misled ud.Joseph S.
Le client n'a pas laissé de commentaire.James R.
I think your gas gauges are fixed to stop ppl from filling 100 % so you can charge them extra. I filled my tank about a block away from your location and still I'm charged for gas by you. I feel this is illegal and needs to be dealt with.KENNETH M.
Truck wasn't full of gas had a little over a quarter I brought it back with a little over a quarter and I got charged 9,50 $ And I only drove 22 miles and I had put five dollars in which was 2 1/2 gallonsARLINDO C.
Awful experience. Horrible customer service. Unpleasant, rude & disrespectful employees. I will no longer be a Uhaul customer.Kira D. | Online Move In
Keep doing what you're doungsteven S.
Just hope the advice about how to handle electronic tolls proves to be accurate...if not, might be very expensive.CARRIE H.
Le client n'a pas laissé de commentaire.janice S.
Set the store up. Waited over 1/2 hour to pick up an online pre-filled out and confirmed rental. Employee could not help me because manager went out back with customer and there was no change in the Cash drawer to process the transaction in front of me. Had to wait until the GM came back to get change? District Manager came in and all of a sudden everyone is moving and helpful.Mark R.
Le client n'a pas laissé de commentaire.Raymond N.
Misty and Sandra were really great. I have not enjoyed past experiences with U-Haul and have chosen not to use you. I had no other option this time. Misty, and especially Sandra made me feel like I should give U-Haul another chance; so helpful, friendly and courteous.Joseph C.
A wonderful experience from pick up to return. Everyone was friendly and professional and the facility and trucks were immaculate. All the folks took every safety precautions. I will always go back and will recommend. Great place!!Patritcia L.
Le client n'a pas laissé de commentaire.TIFFANY F.
Le client n'a pas laissé de commentaire.TAYLOR D.
Le client n'a pas laissé de commentaire.Milton O. | Expérience générale
Le client n'a pas laissé de commentaire.adrian g. | Expérience générale
The UHAUL fac8lity was exactly wha5 we needed and a very business like facility. We liked the size of the unit and it's cleanliness and the entry gate. We had good experiences with anyone we spoke with in the office. For us, it was supremely convenient.charles t. | Expérience générale
Way concert had 2 u it's for 1,5 years and couldn't move out on my renewal date bc I was wapfor movers so I would like to be reimbursed for 3 weeks. Please advise. Thank you. Pamela Totten Alvaradopamela t. | Expérience générale
saw a few mice traps upon arrival and in my unit, but other than that, the space is clean and convenient. thank you for your help!Anna N. | Premières impressions
Yesterday, 06/04/2020, I was assisted by William at the West Hartford location; he was *very* courteous and helpful...made my decision to use UHaul storage easy. (More employees in any business should be like that!)guillermo g. | Premières impressions
Great staff and service!gary b. | Expérience générale
They are always available to solve any issues or problems; promptly, professionally and with a smile (under the mask!). They are good people.Jim W. | Expérience générale
Le client n'a pas laissé de commentaire.GUY D. | Premières impressions
I can't thank the staff enough for there help. Truly wonderful and friendly staff. Your support and assistance was priceless. Much love from a very customer. C.SmithCarla S. | Expérience générale
Positive experience over all. There was some confusion at times about how to exit the building with a vehicle. Signage would be a big help.Robert B. | Expérience générale
Staff were professional, helpful, and polite.SAUNDRA M. | Premières impressions
The manager Ms.Galarza very helpful and a great person. I will recomend this place for Their storage and vehicles Well maintain.Laura R. | Expérience générale
Thank you for being patient to take time for writing on paper for deaf customer!myrna c. | Premières impressions
Everything was greatMichael S. | Expérience générale
Service person took her time allowing me to choose a unit. She fully explains the equipment to access the property. The unit is clean and climate controlled. This far, so good!Abigail K H. | Premières impressions
Excellent service à la clientèleJoey's C. | Expérience générale
I met and interacted with approximately five staff members,they were helpful, patient and knowledgeable of the processes and tools available to get the job done. It was my first storing so well done.everald w. | Expérience générale
Ms. Carmen, the manager, always professional and kind, provide clear instructions and expectations. Always a pleasure, thanks.town o. | Premières impressions
Staff was personable and friendly. They were extremely knowledgeable of the products and made sure my needs were met. Best U Haul I have been to.Kyra B. | Expérience générale
I wouldn't recommend because I traveled for 26hrs coming from Louisiana. When I made to the storage it was closed, so I couldn't close my unit. I was charged the extra month for being late.NAJEE J. | Expérience générale
Thank you Charles for your help closing my account.MARGARET G. | Expérience générale
Staff professionalLANA B. | Expérience générale
Very clean and convenient location with great customer service.Juliet M. | Expérience générale
Terrible experience. Employee Catherine Cruz was extremely rude and insulting. Had a major issue with a lock, still being charged for a rental that was supposed to be reimbursed (only half was). AwfulMichael R. | Expérience générale
Very friendly staff.richard h. | Expérience générale
They have an excellent staff providing excellent customer service.Solimar O. | Expérience générale
Received great customer service from general manager Erik.Maria E L. | Premières impressions
Very good deals and customer serviceeulalie s. | Expérience générale
The manager - Erik Atkinson, was exceptional! Mr Atkinson was extremely competent, helpful and resourceful, when I presented him with some sudden complications/changes to my uhaul needs. Merci!Adam J. | Premières impressions
They worked with me even though I was always later making my monthly storage payment.NINEKA T. | Expérience générale
one of the best experience that i have ever had with a customer service representative Her name was Kassandrrs Guzman she answered all my questions and concerns i give her a 10 a perfect scoreRaynette M. | Premières impressions
Everyone was very professional and helpful. Would recommend using U-haul to family and friends.Rachel G. | Premières impressions
Customer Service Very Professional she explained everything so well & best part got 1st month free. Super Happy because due 2 my husband's stroke our financial status has changed Tremendously T.Y.wanda m. | Premières impressions
Staff professional and courteousLANA B. | Premières impressions
Had mice in my unit otherwise was a great placeJORDAN F. | Expérience générale
The service lady who waited on me was absolutely extravagant. She made me feel at home. She made it so easy to do business with U-Haul. I thank her far all her beautiful services.James M. | Premières impressions
Very professional and patient staff made the whole ordeal of moving pleasant. I was dreading today for lots of reasons but the U- haul staff made it easy.Cruz V. | Premières impressions
I became very unhappy with the lazy staffers at the West Hartford location and the over priced storage units. The cleanliness and lighting was terrible like the staffers. I found a better storage.Lucius Keldin W. | Expérience générale
Marshall,as always, incredibly competent and friendly.marc B. | Premières impressions
They made everything easy. I went here after spending more than an hour waiting at the Capitol Ave-Hartford location. Didn't trust it.scott g. | Expérience générale
No elevators.i used a uhaul storage in florida at two different locations and both had elevators Very inconvenient in west hartford. Wouldn't go there againJOE C. | Expérience générale
Wonderful service even at the last minute of the hour before they close for the day.NINEKA T. | Premières impressions
I was very happy with the servicesteven b. | Expérience générale
Charlie was very helpful in the closing of my storage unitNicole V. | Expérience générale
Most of the staff is nice.Lucius Keldin W. | Expérience générale
While the staff was friendly, the facility had roaches and mice. I was nervous about bringing my belongings into my new home. While that wasn't Uhaul's fault there has to be something that can be doneZipporah S. | Expérience générale
It met my needs.Ann G. | Expérience générale
You were too quick to start threatening auctioning my things for not paying the rent on time. My credit card information was made available to your office before moving in. I am also a regular customemanuel I. | Expérience générale
Good solutions to problems that came up with equipment not from their store,not their fault.Marc B. | Réservation
Not happy they got rid of parking with no explanation and an alleged certified letter sent. Claims they couldn't reach me but when rent was due, and an issue with my card, they always found me.CHARISSE H. | Expérience générale
A customer for years and they made me leave my RV parking spot because they got greedy and wanted to put in more storage units. They offered me a spot in Plainville for 200,00 $ per month, was 79,95 $.JOSEPH H. | Expérience générale
Excellent service.Solimar O. | Expérience générale
Bad experience, I will never have a storage here again but I would say Matt and Jessica at the West Hartford location were very helpful and was able to solve my issues.SANDRA L C. | Expérience générale
Would use again!Shawnday C. | Expérience générale
With my truck rental, I was offered a month's free storage. However, I have just finished using my storage, so the month free really doesn't help me and I feel a little cheated. Also, mouse droppingsMichael D. | Expérience générale
Staff was professionalLANA B. | Expérience générale
Very pleased with overall service. Thank You!!Maria F. | Expérience générale
After hours return was easy.Terence D. | Réservation
I rented a UHaul truck from the West Philadelphia location and headed to UHaul-West Hartford to drop off. I was pleasantly surprised that the truck rental came with 1 month of storage. Excellent!JULIE B. | Expérience générale
Thank you your place was great! Clean alway well lite. Whenever I needed any help you were right there. Very frenly! If anyone needs a place for storage Uhaul is the place Thank you again Libby.libby F. | Expérience générale
Staff helpful.SAUNDRA M. | Expérience générale
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