Évaluations des clients U-Haul Moving & Storage of West Irondequoit
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of West Irondequoit
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Steven O. le
Trailer was 25 years old, water came in and got some items wet. Not sure where it came in but there were a few spots of pooled water on the floor. Also I had to sweep out the floor before I loaded anything on the trailer, there was lots of dirt all over. With the amount of dirt I swept out there’s no way anyone swept the trailer before I picked it up.
Richard M. le
This location appeared dirty and felt unwelcoming. I was eager to leave.
TOM D. le
The staff was friendly and helpful
Efrain C. le
We were please with the service here.
rn K. le
hard ti improve what she did for me! your local manager was awesome! shes a keeper
Philip G. le
Friendly and helpful
DAVID B. le
Jazz could not have been nicer or more helpful when I picked up the trailer. I would like to thank her for the help in getting the trailer hooked up and getting me on my way.
katherine B. le
The gentlemen that helped me were very nice. The truck smelled so clean I wash shocked!
David H. le
Exellent service
Laura T. le
used this location 3 times previous this year. Used it 11/18 was given wrong truck, wrong statistics, charged for services not requested, promised a receipt 3 times and still don't have a correct receipt. was asked to wait in my car ten minutes while a receipt was generated. told then it would be forwarded to email. I have nothing, but this suspect, unusual service. For that reason I would refrain from referring anyone. Never had this problem before November 18, 2019!
keith t. le
Cool facility
Jason S. le
Very professional and knowledgeable staff.
James M. le
Your online reservation process is a disaster and your locations act like it is somehow a separate company. I will never use you again.
Robert S. le
Didn't know this location existed for equipment rental. Though it was only a storage center. Customers need to be made aware that this U-Haul center rents and sells moving supplies.
Joseph R. le
Very easy process and people were friendly and professional
Mary C. le
Super friendly customer service!
Isbel R. le
Nice good job
Megan M. le
The staff is nice and helpful but they seem tired or over worked or just hate their jobs.
Lourdes B. le
The staff at E.Ridge Rd near Home Depot are excellent. I’ve been there twice in the last 3 months and they have the best customer service skills.
jeffrey G. le
The entire process was seamless and the staff was friendly and professional.
Timothy K. le
Alexander did a great job in all areas of renting as well as items needed and the "how to's" of towing!
Aimee W. le
Renting the truck was very easy and the staff was very helpful. I would definitely use them again!
Jennifer M. le
Pickup was easy. Customer service by Andrew was very efficient and quick. Store front was inviting and clean. Truck was well maintained. Will use this location again.
June P. le
Good service. No problems
Jeremy S. le
Forced me to buy a special kind of lock on top which is garbage.
Mirna M. le
Friendly. Nothing. Everything was excellent. Fast, convenient
Kimberley S. le
Liked the online check in. Hope the license pics are deleted once all is found acceptable when equipment is returned in good condition.
DAVID P. le
Helped us in a difficult move—Thanks!
Margaret S. le
Truck I reserved, and confirmed, was not available.
Michael D. le
Not a damn thing. Jazz and crew have that place on lock!
Ciera P. le
When I went to pick up my things there were roaches in my dresser drawers. When I informed staff he was not supportive and stated he couldn’t control what people brought in.
Sue D. le
The employees were not only very knowledgeable but very friendly and understanding.
Jennifer M. le
Very clean and easy access to my storage
James Y. le
I moved from an outdoor unit at another facility to an indoor one here! Climate control, temperature control, electronic security plus my lock. Clean inside and out, what more could you want?
Gilbert H. le
Thank You for your service it was quick and professional
corey r. le
Roaches everywhere.
Gerald E. le
Very professional and no razzle dazzle. Unlike every other U-Haul place in Rochester ??
Santi I. le
More than one employee would be nice
Nicole R. le
The gentleman who rented me the stirage was very kind. Rhe facility was always clean. I think the access hoyrs shoyld be til 9pm daily.
Brenda J. le
Have a no smoking policy in your trucks, the truck I rented yesterday smelled of cigarette smoke. But overall the service was good.
Thomas C. le
It was an excellent experience. No improvements needed. Very helpful and friendly agent.
SHEILA P. le
They were very nice and courteous
frank b. le
thank you to the staff
Mike G. le
The manager rented me the Cargo Van: professional, courteous, knowledgable, and polite. It was ready when I got there. All in all a good experience.
Irvin I. le
Great staff
Sean M. le
See above
Garfield W. le
Was offered military discount. Was told to mention it at drop off location. Drop off location said they couldn’t do it. Called original pick up location. They told me to call customer service. Customer service said they can’t do it.
Zenaida H. le
Me rentaron un truck sin aire acondicionado,fatal servició
Shemeka S. le
I was over charged and I’m extremely busy but I had to make 2 calls with long wait times and my issue still has not been resolved and I’m very disappointed with the customer service!
Ivan C. le
Have more personal in the from .waiting time is long otherwise is ok
ronn E. le
gas level was inaccurate. I didn't notice until I drove off the lot. I only drove 10 miles but had to put in 1/4 tank of gas in based on what they reported it was. It seemed like a shady way to get people to put extra gas in the vehicle.
JOE D. le
Despite having made two previous calls to secure my storage space, the agent, who was alone, could not find my reservation and tended to other customers despite that fact that I was the first to arrive. After a long delay of over an hour, it was finally located, but only after great confusion.
John V. le
Manager/ owner was very accommodating.
niner W. le
Great customer service
Megan B. le
Sales associates were awesome to work with!
Megan M. le
Andrew was clear and helpful. He explained everything to me and was very nice. The place is clean and looked good.
PETER S. le
The onsite rep was cheerful, informed of her products, thank you!??
Joel R. le
Nothing yall doing great!
Markus A. le
I payed cash for my rental had over night drop off i went in for my deposit money they sent a check out to a address i no longer live at and told me theres nothing thry can do and this was 1st time this has happen
Kirsten S. le
Friendly and quick service.
Paul h. le
Just what we needed.
Davante S. le
Thank you for your service
Marquitis C. le
My stuff was roach infested and I did not have roaches before I moved it there.
Michelle C. le
Computer system in office was very slow. Customer service at location was very unprofessional. There was only ever 1 person working. That person was spread way too thin. Water leaked into our unit.
Patricia B. le
Very satisfied customer
Michael D. le
In the 5 years I have been a customer here both Jazz and Mckaela have done an excellent job. James also does a 5 star job of keeping the facility in presentable condition.
chris b. le
Horrible customer service
chris b. le
Horrible customer service
Brianna P. le
Cashier was very short and inpatient
Edward S. le
Terrific facility. I interfaced with 3 staff members at different times, both at check-in, check-out and during my stay, and all were friendly, efficient and very helpful. Thanks.
Antero B. le
Only complaint I have is the smell still lurking on the 2nd floor.
Edward S. le
Person that checked us in was patient, helpful and thorough. Thanks
Latiesha N. J. le
I was treated real badly after my service and got the runaround it was so sad it's terrible when people know moving is stressful and they do nothing to help but make things worse
maria d. le
The facilities are beautiful and clean. The service needs to be worked on at both locations in Irondequoit
sonie b. le
Great service. The employees explained clearly explained contracts and are very easy to deal with.
Atha F. le
They need an extra person fior help. Mostly everything was clean and everyone was very nice
lynn Y. le
Pleasant people and place I will send again
Dorothy S. le
The staff were rude and nasty not all of them but most of them no customer service experience at all
Sandy W. le
The lady I spoke to on the phone was very helpful and accommodating.
Lysandra B. le
My apologies, I didn’t properly close out my storage due to personal reasons. Excellent overall!
Tyler C. le
Thank you for an extremely stress-free and professional experience!
James M. le
Great folks who were so helpful with our move
Brad S. le
We needed an “in-between” solution for larger home items while we remodeled. Your storage units were close to home, and very convenient.
allyn t. le
The staff was friendly and helpful. Even my fellow co-customers were friendly and helpful. The facility was clean, dry, and convenient.