Évaluations des clients U-Haul Moving & Storage of West Irondequoit

I didn't need to access my storage unit very often during the 9 months I had it, but every time I called the office or did go there, the staff was very friendly and helpful. The facility was always clean and secure. I would highly recommend this location!

Very helpful staff, efficient, clean

Driver seat had stains, oil change indicator light was on. Upon return I waited 10:00 minutes for some one to come out and complete my reservation per the sign clearly posted in return bay. When I went inside to the counter and mentioned I waited for some one to come outside. I got an excuse that they were busy. "They" were Just sitting behind the counter, Did'nt look to busy to me.

I use this particular facility frequently and Jazz and her staff have yet to be outdone. Clean, easy to load and unload and always enough vehicles in stock to meet my needs. My personal favorite in Rochester!

The receipt was not provided upon return of the truck, the attendant told me I had to wait for it to be emailed. When I got it via email I did not understand the terms, I was surprised to see that some mileage was included,And there were other charges that I did not understand. I would have preferred to have a conversation about the receipt when I returned the truck during open business hours.

Nothing!! This was quick, easy, friendly and nothing needed to improve. I'd go here again and again.

Nothing to improve. Keep up the good work.

Originally went to a differ uhaul on E Ridge Rd (which was very busy) and then sent down to this location. Customer Service Rep was very friendly and had me out of there in 5 minutes.

Every thing goes well from start to end and convenient price too. Thanks for being helpful.

Staff was very friendly and helpful. I appreciate them making a rough day easier. Thank you

Renting was easy and efficient. This may change my decision to buy a trailer, and continue to rent when needed. I had a good experience, and would not hesitate to do it again.

Always pleasant service

Jazz and James have this location on lock! All aspects of service and presentation are 5 star! I have yet to find a single facility that is better in this whole city.

I use storage facilities frequently for my business and have NEVER had anybody beat Jazz in any category. The staff and standards of this facility are the best I have ever used.

This location was excellent; however reservation was made at location in Webster NY, this was changed to location at 1875 E Ridge Road without notification. When I went to pick up the truck, they had apparently accidentally rented it to someone else. I have had issues with that location before. Luckily, U-Haul located a truck at 1106 E Ridge Road and they were wonderful.

if you need to move quick make sure you get people to help, i had 5 guys help, and it was quick, and even got it done before 6 hours.

Very professional

I have been to this location twice and the customer service is terrible. I'm fairly certain it was the same representative both times. Hopefully, this is just the reflection of an individual and not the company. I will not return to this location the next time I need rental services. I'd rather drive farther and try alternative location.

Fast and professional service at this location.

N/A

I really wish the truck had had automatic windows, it would have made life more pleasant, but I'm honestly not sure if any of the trucks come equipped with that?

I want to Thank you for ur wonderful service,

Nothing thank you

Great customer service

Not enough people working. Only one attendant there so you had to wait.

The people that work there are friendly and professional. They answered all of my questions. Thanks for a great experience.

I ordered a 26' truck, got a 20' truck. They said that location does not even have 26' trucks.

It took longer to get the trailer connected to my vehicle that it should because of how the trailer was stored. Also this was the third location that I had to go to because the trailer I reserved was not available at the previous locations which was very frustrating.

Don't reserve trucks you don't have - I had movers scheduled and paid for through your site and your help merely offered me a new Day and time - - Not acceptable! Don't make me wait in line over 30 minutes Don't give me a truck that has mal-aligned wheels Don't leave empty beer cans under the seats! Clean the trucks so I don't catch COVID Answer your phone ( on hold over 45 minutes waiting before I hung up Answer chat on the website (waited 28 minutes for response Then she ended the chat when I told her the situation was unacceptable! Hmmm - anything else?

We had to jump the truck it didn't want to turn on

I was informed that I would have a copy of my receipt emailed to me. I never recieved it.

Trailer had bad extension cable for lights. Had I not checked before I left, I wouldn't have had any. Original reservation was at U-Haul 1875 E Ridge Rd. Got there and they said they didn't have the trailer I needed (said on-line I'd get $50 if the trailer I reserved wasn't there??). Spent 1/2 hr I didn't have while they switched the reservation to 1106 E Ridge Rd.

Friendly and efficient location. Truck was running well, brakes, acceleration, etc. AC was strong. The person that served me at the location was friendly and worked at a good pace even though he was the only person there. Would definitely rent here again. Only downside, no furniture blankets to rent, but that's always possible.

The employees were nice, and the check in/ return process was better than I've experienced in the past at basis uhaul locations. However, all of the glass in the vehicle was so dirty/ covered in film, that it was actually dangerous to drive, especially in bright sun. Additionally, the vehicle smelled. I was in a hurry, so did not return to the location. I cleaned the glass myself and aired the vehicle out. I told the employee about the issue when returning the vehicle and all he said was "we're having trouble getting good help".

Vehicle returned in the exact same condition as it was in when picked up and a $25 cleaning charge showed up on my final bill!!

Nothing

Facilities were always clean and secure. Jazz was swell to work with, and always helpful. I have (and will continue) to recommend this location for both storage and rentals.

I'd like to acknowledge an employee named Jazz.She was extremely helpful, very kind,and professional.It was a pleasant experience do to her and her experience and knowledge with customer service.

This location is a disgrace to UHaul. The employee was unhelpful, lied and the location charged me an extra day when in fact the truck was returned two days early. The employees are lazy and incompetent. I would not use this location again.

I reserved the van the night prior to needing it. It was a very simple process. I was impressed with the cleanliness of the van and the staff was pleasant. I will certainly use this location again.

The store manager, Jaz, needs to improve her customer service. The truck that we were supposed to rent was stolen. She didn't tell us until after charging us that we couldn't rent it for the full time we reserved it for. The reason I reserved it for two days is because we needed the truck for the afternoon of the second day and we were informed we needed to have it returned before noon. She never even tried to show empathy or compassion for this added stress during an already stressful time all she said for an apology was "we are only human we can only do so much."

Perfect customer service

Make sure your employees wear masks. Its not very effective when only clients are required to wear them. Also, it's just not safe these days!

I always have a great experience at this location. I recommend to anybody who needs amazing service

This location was most excellent. Jazz was friendly and pleasant, well-informed, extremely helpful, and quick. I have rented from Uhaul several times in y 52 years, and this was my best experience ever.

Get place and customer service.

Exceptional experience!! Great location, no wait, easy truck rental pick-up and the employee (Jazz) was super friendly, very helpful and accommodating. I definitely recommend using this U-Haul location for your next move!

I was charged a CDW charge without my knowledge. When I tried calling to see why I received this charge, I was listening to music for more than 20 minutes before finally giving up and hanging up the phone. I will make another attempt to call tomorrow before I make the drive over to come in

Quick, fast and friendly service

Your equipment was great and service couldn't be better. Thankyou. David Connors

Very secure and my valuables are in perfect shape!

Had great service with a smile.

Jazz went out of her way to help me make sure I got the best deal possible on my storage unit and truck rental and was a huge help in getting everything sorted out when the online system glitched and changed information after I'd submitted my reservation. Top notch customer service and an excellent human. Thank you!

Jasmine is an awesome person

The General Manager, Jazz, was always a pleasure to deal with. very knowledgeable and professional.

Manager the best!!!

I would use this service again in future if need be great experience

I had my storage unit for 18 months and never had a complaint. Even when I could not not get into my locker because I blocked the door with items, they climbed in for me and fixed the items away from the door and never had another issue. They were very pleasant.

We were please with the service here.

Cool facility

The staff is nice and helpful but they seem tired or over worked or just hate their jobs.

Forced me to buy a special kind of lock on top which is garbage.

Helped us in a difficult move—Thanks!

When I went to pick up my things there were roaches in my dresser drawers. When I informed staff he was not supportive and stated he couldn’t control what people brought in.

Very clean and easy access to my storage

I moved from an outdoor unit at another facility to an indoor one here! Climate control, temperature control, electronic security plus my lock. Clean inside and out, what more could you want?

Roaches everywhere.

The gentleman who rented me the stirage was very kind. Rhe facility was always clean. I think the access hoyrs shoyld be til 9pm daily.

thank you to the staff

Me rentaron un truck sin aire acondicionado,fatal servició

Andrew was clear and helpful. He explained everything to me and was very nice. The place is clean and looked good.

Just what we needed.

Thank you for your service

My stuff was roach infested and I did not have roaches before I moved it there.

Computer system in office was very slow. Customer service at location was very unprofessional. There was only ever 1 person working. That person was spread way too thin. Water leaked into our unit.

Very satisfied customer

In the 5 years I have been a customer here both Jazz and Mckaela have done an excellent job. James also does a 5 star job of keeping the facility in presentable condition.

Horrible customer service

Horrible customer service

Cashier was very short and inpatient

Terrific facility. I interfaced with 3 staff members at different times, both at check-in, check-out and during my stay, and all were friendly, efficient and very helpful. Thanks.

Only complaint I have is the smell still lurking on the 2nd floor.

Person that checked us in was patient, helpful and thorough. Thanks

I was treated real badly after my service and got the runaround it was so sad it's terrible when people know moving is stressful and they do nothing to help but make things worse

The facilities are beautiful and clean. The service needs to be worked on at both locations in Irondequoit

Great service. The employees explained clearly explained contracts and are very easy to deal with.

They need an extra person fior help. Mostly everything was clean and everyone was very nice

Pleasant people and place I will send again

The staff were rude and nasty not all of them but most of them no customer service experience at all

The lady I spoke to on the phone was very helpful and accommodating.

My apologies, I didn’t properly close out my storage due to personal reasons. Excellent overall!

Thank you for an extremely stress-free and professional experience!

Great folks who were so helpful with our move

We needed an “in-between” solution for larger home items while we remodeled. Your storage units were close to home, and very convenient.

The staff was friendly and helpful. Even my fellow co-customers were friendly and helpful. The facility was clean, dry, and convenient.