Customer Reviews for U-Haul Moving & Storage of West Irondequoit

Évaluation :

4

A more formal sign-out for the truck would have been more reassuring. Instead of checking the truck, he just said “ your good to go “. I was surprised. But an email receipt from U-Haul a day later confirmed I was “good to go.”

Évaluation :

5

The young man who cashed me out was very friendly and professional. He also gave me some advice on working out. I was very satisfied with my service and it was fast and easy.. I appreciate the convenience...

Évaluation :

4

A little pricey but worth it

Évaluation :

2

Upsetting that the pre-booked truck took upwards of 45 minutes to get situated. Finally got the keys to a truck. A truck that didn't match my reservation email, with less than 1/4 tank of gas! Good thing we weren't driving far. Then upon return, got charged for not returning it adequately fueled... ironic. Will definitely be looking for another company in the future

Évaluation :

5

Very good and clean ,friendly, good service

Évaluation :

4

Employees at this specific location aren't very helpful or friendly.

Évaluation :

2

Needs sight improvement

Évaluation :

3

I didn't drop it off in New York?? Your website is absolutely awful

Évaluation :

3

The inside of the trailer was dirty. The tie downs on one side of the trailer were missing. On the last day of my rental, the store called and said I needed to return the trailer immediately. I had told them, when I picked it up, that I would not be returning it until after 8pm.

Évaluation :

5

Very pleasant staff. Especially, during a relatives hospice care, and our need to empty of the apartment in a timely manner.

Évaluation :

4

It's clean, well lit, and Shaun was great to work with - but the unit is not secure. Anyone who has ever rented there knows they can just walk in through the front center doors (which automatically open for anyone passing by) and choose which unit they wish to break into. They then can walk back outside and disarm that unit allowing them to go back in and pick the lock (which is not difficult) or cut the latch and remove the lock altogether (which happened to me in a previous storage unit). It is simply not secure enough.

Évaluation :

1

I reserved a pickup truck and when i got there no pickups available I'm very disappointed i had to take a 15 foot box truck to my event to pull my trailer

Évaluation :

3

LISTEN

Évaluation :

5

This is my favorite U- haul location in Rochester.

Évaluation :

5

Great service would definitely recommend

Évaluation :

5

Thank you for evrything

Évaluation :

5

I utilize Uhaul for all my moving needs. I highly recommend it to anyone that needs storage, truck rental, boxes etc

Évaluation :

4

I will Say the interior of the truck smelled of strong smoke. Unbearable to me.

Évaluation :

5

Check out did not work. Couldn't up load photo of mileage. Other than that all was great

Évaluation :

5

The truck smelled had to keep spraying it while renting was sprayed but closed up over night smell took over need to open trucks up in morning so customers dont see this. Good on everythig else and rental person was great.

Évaluation :

5

It was reassuring.....

Évaluation :

5

N.D.

Évaluation :

5

Jazz at the West Irondequoit location was so helpful. She made the process of renting the truck and moving into storage understandable, efficient and quick. I would like to give her very high marks for customer service!!!

Évaluation :

5

This past summer i sold my home and had to move to a temporary location before I found my new home. I rented vehicles for both moves and a storage unit for my belongings in between. Jaz was really helpful and I was very comfortable with the storage. It was clean and secure.

Évaluation :

5

couldnt get trailer size i wanted

Évaluation :

5

Jazz is the best!! I rent from this location regularly, and Jazz is always super professional and friendly. Always a great attitude and a clean cargo van!!

Évaluation :

5

The customer service i received was top notch...i would sat tho that the vehicle i rented did not have snow tires and it was very difficult to drive due to the fact that it was snowing...however other than that it was amazing.

Évaluation :

1

Not mentioning that you just remember it's black history month when black customers walk in to the establishment. Never will we ever rent from you guys again.

Évaluation :

5

It was seamless! Thank you!!

Évaluation :

5

Tank was filled to same level as received 2 miles from drop-off location, but I was still charged 6,80 $ for gas!

Évaluation :

4

Give the person who helped me a promotion or raise or both, he went to infinity and beyond

Évaluation :

4

Too expensive.

Évaluation :

5

Nice van; easy rental

Évaluation :

5

Very good customer service and the online reservation is a very good service. It is so easy to maneuver through the steps.

Évaluation :

5

Outstanding experience. Friendly professional. Convenient. I would highly recommend this location!

Évaluation :

3

When I dropped off, the sign said to wait in my equipment. After a few minutes, I called the store & was asked to leave my keys in the dropbox. This was fine, but conflicted with the sign & wasted time.

Évaluation :

4

The young man who checked us in, I am so sorry to say, has apparently not bathed in a while. His body odor, and greasy unwashed unkempt hair is a deterrent to me renting from this location in the future. As you can see from my account I am an avid Uhaul user. The young woman who helped us get our cargo van rental, was the best asset your company could have. Unlike the young man who checked us in upon returning, she was professional, courteous, and bubbly. She needs to be commended for her helpful performance and great attitude!

Évaluation :

5

My first time visiting this facility. The service was above and beyond.

Évaluation :

5

Everything was great. Very nice and efficient staff. Equipment was good

Évaluation :

5

Jazz the manager was great! Very friendly and helpful. Made the move easy and quick.

Évaluation :

3

Thanks

Évaluation :

4

A good experience and choice.

Évaluation :

5

I didn't need to access my storage unit very often during the 9 months I had it, but every time I called the office or did go there, the staff was very friendly and helpful. The facility was always clean and secure. I would highly recommend this location!

Évaluation :

5

Very helpful staff, efficient, clean

Évaluation :

3

Driver seat had stains, oil change indicator light was on. Upon return I waited 10:00 minutes for some one to come out and complete my reservation per the sign clearly posted in return bay. When I went inside to the counter and mentioned I waited for some one to come outside. I got an excuse that they were busy. "They" were Just sitting behind the counter, Did'nt look to busy to me.

Évaluation :

5

I use this particular facility frequently and Jazz and her staff have yet to be outdone. Clean, easy to load and unload and always enough vehicles in stock to meet my needs. My personal favorite in Rochester!

Évaluation :

3

The receipt was not provided upon return of the truck, the attendant told me I had to wait for it to be emailed. When I got it via email I did not understand the terms, I was surprised to see that some mileage was included,And there were other charges that I did not understand. I would have preferred to have a conversation about the receipt when I returned the truck during open business hours.

Évaluation :

5

Nothing!! This was quick, easy, friendly and nothing needed to improve. I'd go here again and again.

Évaluation :

5

Nothing to improve. Keep up the good work.

Évaluation :

5

Originally went to a differ uhaul on E Ridge Rd (which was very busy) and then sent down to this location. Customer Service Rep was very friendly and had me out of there in 5 minutes.

Évaluation :

5

Every thing goes well from start to end and convenient price too. Thanks for being helpful.

Évaluation :

5

Staff was very friendly and helpful. I appreciate them making a rough day easier. Merci

Évaluation :

5

Renting was easy and efficient. This may change my decision to buy a trailer, and continue to rent when needed. I had a good experience, and would not hesitate to do it again.

Évaluation :

5

Always pleasant service

Évaluation :

5

Jazz and James have this location on lock! All aspects of service and presentation are 5 star! I have yet to find a single facility that is better in this whole city.

Évaluation :

5

I use storage facilities frequently for my business and have NEVER had anybody beat Jazz in any category. The staff and standards of this facility are the best I have ever used.

Évaluation :

5

This location was excellent; however reservation was made at location in Webster NY, this was changed to location at 1875 E Ridge Road without notification. When I went to pick up the truck, they had apparently accidentally rented it to someone else. I have had issues with that location before. Luckily, U-Haul located a truck at 1106 E Ridge Road and they were wonderful.

Évaluation :

5

if you need to move quick make sure you get people to help, i had 5 guys help, and it was quick, and even got it done before 6 hours.

Évaluation :

5

Very professional

Évaluation :

1

I have been to this location twice and the customer service is terrible. I'm fairly certain it was the same representative both times. Hopefully, this is just the reflection of an individual and not the company. I will not return to this location the next time I need rental services. I'd rather drive farther and try alternative location.

Évaluation :

5

Fast and professional service at this location.

Évaluation :

5

S.O.

Évaluation :

5

I really wish the truck had had automatic windows, it would have made life more pleasant, but I'm honestly not sure if any of the trucks come equipped with that?

Évaluation :

5

I want to Thank you for ur wonderful service,

Évaluation :

5

Facilities were always clean and secure. Jazz was swell to work with, and always helpful. I have (and will continue) to recommend this location for both storage and rentals.

Évaluation :

5

I'd like to acknowledge an employee named Jazz.She was extremely helpful, very kind,and professional.It was a pleasant experience do to her and her experience and knowledge with customer service.

Évaluation :

5

Very secure and my valuables are in perfect shape!

Évaluation :

5

Jazz went out of her way to help me make sure I got the best deal possible on my storage unit and truck rental and was a huge help in getting everything sorted out when the online system glitched and changed information after I'd submitted my reservation. Top notch customer service and an excellent human. Merci.

Évaluation :

5

The General Manager, Jazz, was always a pleasure to deal with. very knowledgeable and professional.

Évaluation :

4

Manager the best!!!

Évaluation :

5

I would use this service again in future if need be great experience

Évaluation :

5

I had my storage unit for 18 months and never had a complaint. Even when I could not not get into my locker because I blocked the door with items, they climbed in for me and fixed the items away from the door and never had another issue. They were very pleasant.

Évaluation :

5

We were please with the service here.

Évaluation :

4

Cool facility

Évaluation :

4

The staff is nice and helpful but they seem tired or over worked or just hate their jobs.

Évaluation :

3

Forced me to buy a special kind of lock on top which is garbage.

Évaluation :

5

Helped us in a difficult move—Thanks!

Évaluation :

1

When I went to pick up my things there were roaches in my dresser drawers. When I informed staff he was not supportive and stated he couldn't control what people brought in.

Évaluation :

5

Very clean and easy access to my storage

Évaluation :

5

I moved from an outdoor unit at another facility to an indoor one here! Climate control, temperature control, electronic security plus my lock. Clean inside and out, what more could you want?

Évaluation :

3

Roaches everywhere.

Évaluation :

5

The gentleman who rented me the stirage was very kind. Rhe facility was always clean. I think the access hoyrs shoyld be til 9pm daily.

Évaluation :

4

thank you to the staff

Évaluation :

1

Me rentaron un truck sin aire acondicionado,fatal servició

Évaluation :

5

Andrew was clear and helpful. He explained everything to me and was very nice. The place is clean and looked good.

Évaluation :

5

Just what we needed.

Évaluation :

5

Thank you for your service

Évaluation :

2

My stuff was roach infested and I did not have roaches before I moved it there.

Évaluation :

3

Computer system in office was very slow. Customer service at location was very unprofessional. There was only ever 1 person working. That person was spread way too thin. Water leaked into our unit.

Évaluation :

5

Very satisfied customer

Évaluation :

4

In the 5 years I have been a customer here both Jazz and Mckaela have done an excellent job. James also does a 5 star job of keeping the facility in presentable condition.

Évaluation :

1

Horrible customer service

Évaluation :

1

Horrible customer service

Évaluation :

2

Cashier was very short and inpatient

Évaluation :

5

Terrific facility. I interfaced with 3 staff members at different times, both at check-in, check-out and during my stay, and all were friendly, efficient and very helpful. Merci.

Évaluation :

4

Only complaint I have is the smell still lurking on the 2nd floor.

Évaluation :

4

Person that checked us in was patient, helpful and thorough. Thanks

Évaluation :

3

I was treated real badly after my service and got the runaround it was so sad it's terrible when people know moving is stressful and they do nothing to help but make things worse

Évaluation :

5

The facilities are beautiful and clean. The service needs to be worked on at both locations in Irondequoit

Évaluation :

5

Great service. The employees explained clearly explained contracts and are very easy to deal with.

Évaluation :

5

They need an extra person fior help. Mostly everything was clean and everyone was very nice

Évaluation :

4

Pleasant people and place I will send again

Évaluation :

2

The staff were rude and nasty not all of them but most of them no customer service experience at all

Évaluation :

5

The lady I spoke to on the phone was very helpful and accommodating.

Évaluation :

5

My apologies, I didn't properly close out my storage due to personal reasons. Excellent overall!

Évaluation :

5

Thank you for an extremely stress-free and professional experience!

Évaluation :

5

Great folks who were so helpful with our move

Évaluation :

4

We needed an "in-between" solution for larger home items while we remodeled. Your storage units were close to home, and very convenient.