Customer Reviews for U-Haul Moving & Storage of West Kelowna

2 405 évaluations

3571 Old Okanagan Rd   West Kelowna, BC V4T2P5

(778) 741-0141

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(778) 741-0141

3571 Old Okanagan Rd
West Kelowna, BC V4T2P5

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I'm 74 my first time renting a space I needed to store my winter tires. At first it was very overwhelming however staff went above and beyond to make it a good experience. Excellent customer service

Charleen H.  |  Expérience générale 
Évaluation :
4

Upon return there was only one staff person to serve customers causing a long wait time. I appreciated getting charged for two days when I returned the trailer 11 hours earlier than when the 3 day charge came effective. The staff person was very cooperative and professional.

Robert G. 
Évaluation :
5

The staff is so helpful, they are the best!

Larry L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivian D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paula G.  |  Expérience générale 
Évaluation :
5

Everything and everybody are professional and very helpful. The storage facility itself is immaculate, my thanks to all. Ed

Ed M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jon O. 
Évaluation :
5

Give Chrissy/Krissy a medal and a raise!!! I came in Monday morning at a very busy time and she was the only one working amid a line up to the door. She handled it professionally and efficiently! I was amazed. What an awesome employee!

deborah n.  |  Premières impressions 
Évaluation :
5

Overall awesome experience and well run storage unit Will come back next time

MICHAEL P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H.  |  Expérience générale 
Évaluation :
5

My entire moving experience with uhaul was way above and beyond my expectations!

Jaret S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn F. 
Évaluation :
2

See my comments in the pick up location box.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaret S. 
Évaluation :
1

Hello, we had a horrible experience at the uhaul in west Kelowna. We told them that we are taking the uhaul from penticton-west Kelowna and they knew how many Kms it would be and we were still charged for 10 extra kms ? Like we literally drove from on house to the other? I don't understand why we were charged more. We also left the tank way more fill than it should have been but yet we were still charged extra because of 10 extra kms? I don't understand. We went from one house to the other and then back to uhaul in west Kelowna. The employe was also not nice or welcoming. He had no emotion or happiness.

Owen H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dawna F. 
Évaluation :
5

Excellent service , always great service from all the front end staff ! Abs no complaints !

Don K. 
Évaluation :
5

Right rear tire was low (14 psi) when we went to get the pickup. Rented for 3 days but took it back after 2 and the tire was low again. Staff was excellent and your location is handy, just down the road.

George B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marius C.  |  Expérience générale 
Évaluation :
5

Van worked out great. Fees were as expected. Thanks U-Haul!

Ben P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christine h.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ralph C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Graham S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul F. 
Évaluation :
5

Very helpful staff!

Paul H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

Nothing to add. Service was excellent!

jan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
5

It was very clean and friendly staff. I would have liked access after 7pm a couple of times. I would recommend WK Uhaul to anyone looking to store goods.

Mitch G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin D.  |  Premières impressions 
Évaluation :
3

Your employee lacks enthusiasm with the customer and it shows.

Alan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald P.  |  Expérience générale 
Évaluation :
4

Very friendly staff. Quick to help.

Ramiza r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandy L.  |  Online Move In 
Évaluation :
5

After Hours Drop Off Key Instructions

david B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice D. 
Évaluation :
5

Excellent customer service and friendly staff!

ken C. 
Évaluation :
4

Krissy (sorry if misspelt) was very good and very accommodating. She was friendly, and courteous, and very helpful. In today's society good customer service is hard to come by, so it needs to be recognized when it does happen. Employees like her are what makes this review "above average", the rest is just stuff. Thank you Krissy!

jeanette (cheryl) w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
1

charged for service that was not ordered

jiyoung j.  |  Expérience générale 
Évaluation :
5

My storage experience was over a 10 month period. I had zero problems with the locker. Every time I checked on my belongings they were as I left them. Staff was helpful with the many questions I had regarding address changes, secure card use, and making sure my experience was smooth. I would use Uhaul storage in the future and will recommend Uhaul overall to everybody!

Tyler L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

chris p.  |  Expérience générale 
Évaluation :
5

Thank yoi

Vivian D.  |  Premières impressions 
Évaluation :
5

running lights on trailer didn't work but was corrected right away courteous and professional

Art H. 
Évaluation :
5

It was a very positive experience

Allen S. 
Évaluation :
5

Thank You, Uhaul Storage in West Kelowna, so very much. In all my 60 years I have had many occations to use a storage company. This experience with you FAR outshines any other in my lifetime. When I arrived asking for a unit, you were courteous and friendly and so helpful. Your price is the best in town and I would come back to you even if I have to travel over the bridge!! Thank you so very much.

Monica I.  |  Expérience générale 
Évaluation :
5

The west Kelowna branch is awesome. We would definitely do this again.

Sandra K.  |  Expérience générale 
Évaluation :
5

Check in was quick and the staff was very helpful. All round good experience.

francisco M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jon E. 
Évaluation :
5

No issues. Mine was temp storage and all went well.

ROY H.  |  Expérience générale 
Évaluation :
5

The only downside was we had to scramble to find a vehicle within reach of our original pick up point. The staff at Spallumcheen Uhaul and storage near Armstrong BC went out of there way to try to help secure a vehicle for us . Excellent! customer service

Mike K. 
Évaluation :
5

Chayton and other team members made up for all the stress relating to pickup. Clean location, helpful staff, quick attention to needs and smiles. What a difference from location to location.

Cyrus E. 
Évaluation :
5

Chayton is simply fantastic person to deal with. Very knowledgeable and efficient in quickly getting things done. Matt is efficient as well. The female employee who helped me on evening of August 31st was very kind and friendly as well. I have no complaints except for the alarm system which goes off between 7:00pm and 10:00pm and just makes you nervous during the late access to storage. If I was in leadership role, I would promote Chayton and ask him to train new employees. He has such a great and helpful personality. Thanks Uhaul. Our move was a success.

Kouroush E. 
Évaluation :
2

I booked my u-haul reservation online two months in advance. When I arrived at the enterprise location to pick up the truck, I was told to go to West Kelowna to pick up the truck instead. On top of that, there were 3 of the 15 foot trucks out front and ready to be used. I asked if I could take one them instead since I was in a rush, but I was told no. This was a big inconvenience, since I don't live in West Kelowna. I specifically wanted to pick up the truck at the enterprise location because of how close it is to my house. I won't be making anymore reservations because of this inconvenience.

Ian S. 
Évaluation :
5

The guy who I dealt with was absolutely fantastic! That's an employee who deserves a raise! He was so friendly and informative, professional, he smiled and was pleasant to deal with.

Darice F.  |  Premières impressions 
Évaluation :
5

Well organized, great service

Doug F. 
Évaluation :
5

Great experience,truck mileage and power very good,price exactly as quoted

don M. 
Évaluation :
5

Nothing. The general manager is great. She is excellent at her job.

Craig P. 
Évaluation :
5

Try to tell the future

Carolyn A. 
Évaluation :
2

The seat and steering wheel should be sanitized. My reservation was given away so we had to rush to use the bay door for larger Funiture. Injuring myself in the process. We were just getting to the large furniture and the staff closed up the doors. Multiple families moving this weeknd and time of year. Staff could have given some grace and let people have another 10-20 min to make things easier. They were in the parking lot anyways. Pay your staff more and hire people with brains

tanis S. 
Évaluation :
5

I have rented from this location twice in the last month. The service was exceptional both times even though it was extremely busy. This time when I returned the truck, the front desk staff were dealing with a customer who was not friendly and had not treated the staff kindly at all. I was surprised that when they were done, the staff moved on and did not let them affect their mood with the following customers. Not sure I would have been able to do that after being sworn at by someone who did not listen to the service representative when they picked up the truck. It was a "common sense" issue that customer blew out of proportion, and the staff still continued to conduct themselves professionally. Great work!

Margaret M. 
Évaluation :
4

Quick and easy drop off. Bit like the pick up place at all. This is a professional establishment

Leif S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan B. 
Évaluation :
5

Better customer service

Meghan C. 
Évaluation :
4

Please construct the enclosed trailers with 6'6” inside height so a person can stand up inside instead of being constantly bent over.

Alan W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Murray R. 
Évaluation :
2

There was nothing wrong with the location. It was uhaul in general. I made a reservation a week prior to my trip and 12 hrs before my pick up I was told that i had to travel a town over and pick up 4 hours later that my confirmed scheduled time. They were unwilling to bring the trailer to my scheduled location accepting this was the only way to get it I made alternate arrangement. The only resolution came as a 50$ discount but when getting the trailer I asked why the pre op payment was for the full amount I was told that the money was already payed out to my credit card and had I not checked my banking before dropping the trailer off I would have no received it. I will at all costs avoid using your services in the future Ps there was 2 other customers with the similar situations when I pick up my rental.

Tyler O. 
Évaluation :
5

I would like to thank the team at West Kelowna U-Haul for making a difficult situation better. I am able to get my couch and save money from renting the tailer. Will definitely come again.

Nick P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
5

Christina was very nice,professional,helpfull.i will.rent again

agron r.  |  Expérience générale 
Évaluation :
3

The truck was filthy inside and out no one there to clean them they said

Jamie F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Morganne E.  |  Premières impressions 
Évaluation :
5

It was another great experience. I would recommend that location to everyone I know. Thank you Dave

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer n.  |  Expérience générale 
Évaluation :
5

Staff easy to work with, facility was clean and well lit.

Rowan S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory H.  |  Expérience générale 
Évaluation :
5

Your software isn't great. It would be nice to.go online and make my payment anytime but because of the system it would only take it on the day due. Also your system was not always working. You desperately meed am upgrade

CATHY K.  |  Expérience générale 
Évaluation :
4

The brakes were very warped but besides that the experience was good and efficient.

Andrew R. 
Évaluation :
5

Very nice friendly and courteous nice experience.

robert g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leszek B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pavel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY F.  |  Expérience générale 
Évaluation :
5

Can't think of anything

Sonny N. 
Évaluation :
5

Everything was great but the truck was running a little rough but that was all. Perfect experience.

kristen B. 
Évaluation :
1

My experience was terrible because in person I asked NICELY for a good working truck but the manager lady said I get what I get and get the next one going out! Exact words. Was not good friendly service at all. I got an older GMC to take to Edmonton and by only Revelstoke the service engine light came on!! I had two other fails recently on breakdowns so now a new worry! I even told her this to no listening or caring skills. Going a far way away too adds stress with a service light coming on so early into trip. I felt frustrated and hope this is rectified so she treats customers much better and cares!!! Got back to Kelowna but stressed entire time as roadside assistance said another light or flashing needs to happen to take in plus was loaded up in full! Edmonton is 11,5 plus hrs each way too!

Nolan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chad M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig P.  |  Expérience générale 
Évaluation :
5

Very efficient, helpful and professional. Pleasure doing business with them. Had problems at the pick up location but the drop off location satisfied me to the point of wanting to use this company again.

Victor S. 
Évaluation :
5

very efficient and seamless

Janet B. 
Évaluation :
5

We are happy with the storage, it helped a lot to us for our transition. Merci!

maria g.  |  Premières impressions 
Évaluation :
4

Thank you very Much for helping me out my first Experience with U-Haul and relying to my Movers on my moving in and out of my Units. I was happy to hear that you provide Moving Services which I didn't know. Definitely will tell people I will meet in future here. Take care.

Rosalind F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorraine K. 
Évaluation :
5

All good no problems. — Fast in and out

Peter C. 
Évaluation :
5

Bothing

Wilbur W. 
Évaluation :
5

The staff especially Eyrn and Christina Wonderful staff will recommend to family and friends

Sherri G.  |  Expérience générale 
Évaluation :
5

Storage and storage upgrade handled quickly and efficiently. Truck rental to move goods looked after efficiently and professionally. Have and will continue to recommend.

Margo U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNEST T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawna B.  |  Expérience générale 
Évaluation :
4

The staff were all friendly and helpful. Unfortunately there were computer problems that caused the completion of the rental agreement to take quite some time. Additionally they were unable to get my access code working so they had to manually let me into the facility. I am hoping this is solved the next time I go.

eric T.  |  Premières impressions 
Évaluation :
4

just wanted to note that the roadside assistance was great. I called to explain that the check fuel cap warning was still on dashboard display PLUS the the engine light had come on. I also explained that when I went to fill with gas, gas was leaking (so I had to stop filing, and knw I shouldn't start my trip). They asked if truck was loaded (it was) so they sent a mobile mechanic- he was at my hotel where I had parked the vehicle within 2 hours, and diagnosed that the problem was a cut on the top of the fuel intak hose (between gas cap an fuel tank) - he then repaired the hose and truck was great after that - edmonton to Kelowna without any issues. I also would like to note that the west edmonton (stony plain road and about 215 st) was great when I picked up truck for earlier trop from them and were helpful when I stopped there to say engine light was now on). the west kelowna U-Haul, West Edmonton U-Haul and U-Haul roadsie assistance were all really good - suggest that the box storage location needs some improvement.

Myles D. 
Évaluation :
5

A very well managed U-Haul Dealership...KUDOS!!

Randolph P. 
Évaluation :
5

West Kelowna. Wonderful. One lady in particular. Chrissy. I thi k

Brenda D.  |  Expérience générale 
Évaluation :
5

All the staff were so kind and helpful, and I felt safe leaving my items there. I have used uhaul Westbank for all my moving needs and will definitely use them in the future!

Lacey B.  |  Expérience générale 
Évaluation :
4

Staff went the extra mile to supply an alternate van when the one I was supposed to have was not returned on time.

Joseph P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacco D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen R.  |  Expérience générale 
Évaluation :
4

Rental rates are getting too high.

Alireza q F. 
Évaluation :
5

Great people and facilities, thanks so much!

brian w.  |  Expérience générale 
Évaluation :
4

Why stairs? Ramps would have been easier to go up and down to get to unit, and would make it more wheelchair accessible.

amanda h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee N.  |  Expérience générale 
Évaluation :
1

1 there was no going over the contract, because my intent was to rent the truck for two hole days and return the truck back late Friday evening and so my mistake turned into a nightmare. 2 your staff is rude and I was sent to the wrong truck and then told I was in the wrong and need to wakeup! 3 the truck was missing the dolly I paid for and so I had to make a trip back to pick it up. 4 there was cigarette butts in the ashtray, and I am allergic to cigarettes' and did not know there was a ashtray in the truck until the end of the trip, so that triggered my allergies. I have never had this experience with this location before, and this one was unacceptable.

Carol A. 
Évaluation :
5

The staff at this facility are so friendly and amazing

whitney l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter A. 
Évaluation :
5

Very good facility, neat and modern. Friendly and helpful staff.

David J.  |  Expérience générale 
Évaluation :
5

Large store and friendly staff, helpful and fast! Drop off was a breeze!

Mike R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marty s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Henry G. 
Évaluation :
5

Very informative and helpful.

theresa A. 
Évaluation :
5

The staff were very friendly and knowledgeable about the vehicle I was renting. I will definitely use this location again.

karen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anne w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gordan G. 
Évaluation :
5

Amazing experience! Love this location, and the staff who are always helpful, courteous, and just plain awesome :) After a TERRIBLE experience with teh Kelowna (Enterprise Rd) location, renting from the West Kelowna location was a relief! Will definitely rent teh auto trailer again from this location ONLY!

Phil S. 
Évaluation :
5

After having a terrible time picking up the truck from Arnies Grocery in New Westminster and then having Uhaul text me the wrong address to drop the truck off, the guys at this location were very helpful and respectful. They took care of things right away and didn't leave customers waiting. I would definitely recommend this location.

Jennifer P. 
Évaluation :
4

The fella that helped us is amazing Chate! He is Very professional and quick. He was helping a lot of people with a lot of different things. We are very impressed with our unit. The motion lights are not working for where our unit is. Also the over head doors for where we drive in are not working.

Simone T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob M. 
Évaluation :
5

Above and beyond helpful.

Paula G.  |  Premières impressions 
Évaluation :
5

The staff were excellent, very friendly and knowledgeable. I would definitely recommend this storage facility.

Chris W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcel P L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken R. 
Évaluation :
5

Chrissy was amazing thank you for your help

kari-lynn m.  |  Premières impressions 
Évaluation :
5

great staff

vic m.  |  Expérience générale 
Évaluation :
5

Nothing I can think of was a great experience

Kenneth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

The General manager was excellent. She was quick to resolve an unforeseen issue.

Duane J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

June H. 
Évaluation :
1

I have rented from this location MANY times and the service is usually great. However the woman Christina Turzanski was rude and condescending to me.

Rhonda M. 
Évaluation :
5

Staff on pick up and return were very friendly and helpful, was a smooth and easy day of moving. Merci

Jacob G. 
Évaluation :
1

Reservation equipment was not available for a one way. Had to return alternative equipment to same location. Took me an extra 2 hours and $35 in gas. I was give a $10 discount. I should have been compensated fairly.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron D. 
Évaluation :
5

We experienced great customer service from the staff.

anna C. 
Évaluation :
4

great. like usual

Kevin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W.  |  Premières impressions 
Évaluation :
4

Local staff and management are outstanding, helpful, polite and knowledgeable. I have used U-Haul on many occasions, not just storage,. the only complaint is the reservation process as it is out dated and managed from somewhere else I'm assuming Texas. No local knowledge which makes the reservation process untenable with pickup of rentals sometimes hours away and inconvenient. British Columbia is 1,5 times larger than Texas. Kelowna to Merritt an hours drive and some have had to travel this distance to pickup trailers etc when they are available locally . I will continue to be a customer however will monitor the reservation process carefully.

Ken A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

troy k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bonnie j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michel S.  |  Expérience générale 
Évaluation :
4

good place to store ypur belongings Staff were great and very helpful,, thank you all

Larry M.  |  Expérience générale 
Évaluation :
5

The staff at this location always goes above and beyond. I had non stop issues with my uhaul truck rental and reservation and every time I went in they did their best to correct issues that they didn't even cause, with less access to the information than the call Center. I am still having an issue with my rental return and the change of address drop of the day I picked up the U-Haul. Instead of treating me a number in the system and telling me that I signed the contract and I have no choice, they went and found me a drop off spot closer to my original reservation. I really think that the staff at that store deserves recognition for their customer service

Cynthia D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chantel W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Syed H.  |  Premières impressions 
Évaluation :
3

Lots of homeless or street type people hanging around loading bays looking to steal or get into the free pile. Need to hire a fulltime attendant in loading bays to prevent street people and unauthorized people from accessing units. Get rid of free pile it attracts street people. I didn't feel safe, constantly worried about people stealing my things while I am loading/unloading. Nice staff. Good prices.

Nathan R.  |  Expérience générale 
Évaluation :
5

Beyond Awesome Service. Love the friendly staff person who got me set up. She took care of everything. No stress. An awesome experience.

joanne s.  |  Premières impressions 
Évaluation :
5

We'll be back when the time comes when we need the storage.

roderick m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denis O.  |  Expérience générale 
Évaluation :
3

When the hours changed I was not impressed. If you have to swipe to get in ..you should have 24/7 access .

EDWARD & SAMANTHA Y.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rodney R.  |  Expérience générale 
Évaluation :
5

I would like to say thank you to the staff and being helpful when I needed help they were there . As for the cleaning of the washrooms sometimes they were clean but most times very nasty. Gave them my cleaning card if they are in need of someone who is trustworthy reliable and we have a great eye for detail. Thank you again Georgia Turris Georgiaturris@gmail.com

Georgia T.  |  Expérience générale 
Évaluation :
5

It is a very easy to book online which is great.

David W.  |  Premières impressions 
Évaluation :
5

Both staff members were very helpful, I didn't get the track I reserved but I was happy with outcome. Merci

sanae e.  |  Expérience générale 
Évaluation :
4

Would have liked the floor to have been mopped before we moved in. Otherwise our experience has been very positive so far.

MANFRED S.  |  Premières impressions 
Évaluation :
1

Worst experience ever!! June 6, 2022 I made a reservation for a 20' truck through an online deal with U-Haul. The deal was for 3 days and 700+ KMS with a 50 % reduction if I returned the truck to the agreed upon location of Chilliwack. This also gave me a large exterior, ground level locker in West Kelowna to unload my truck at. The morning of pick up June 8th I received a call from U-Haul changing the parameters of the reservation. They told me the truck I had reserved was on a one way to Victoria and the only 20' truck they could give me had to be returned to Vancouver which is an additional 3 and a half hours drive plus extra mileage. When I went to pick up the truck I explained to them that I was not going to be able to return it to Vancouver. They were not at all receptive or accommodating. The only truck they had available was a 15' and this did not meet my requirements. They also tried to change the parameters of the agreement to a local rental with reduced mileage. I found this unacceptable because it was now a 2-day rental with limited mileage. They informed me that I would have to go back online and reserve a 15' since they were not willing to accommodate me which is what I did. Because of the smaller capacity, I am forced to rent another truck to fit the remainder of items that would've fit in a 20' truck that I originally booked. When I returned the truck to Chilliwack on June 10th, the woman behind the counter tried to tell me that the mileage was over and was going to charge me extra. Luckily I had taken a photo of the odometer reading at the start and the end to prove I was under. She also try to add a fuel surcharge saying there was less fuel in the truck than when I picked it up when in fact the truck was over fueled and I have pictures to prove it. The locker that was provided in West Kelowna did not meet what was agreed to, it was an internal locker half the size. So in the end every agreement and other reservation was thrown out the window. None of the requests or parameters of the reservation were met which has cost me money and time. This is absolutely the worst service and experience ever!! Reservation #12263103 Storage reservation #846072-00106358 Steve Mason

steve m.  |  Premières impressions 
Évaluation :
4

I would have given it an excellent rating but there was some garbage scattered around.

Sandra K.  |  Premières impressions 
Évaluation :
5

Crissy was very helpful and amazing to deal with.

Riley P.  |  Premières impressions 
Évaluation :
5

The staff and manager were awesome and so very help

Fae R.  |  Expérience générale 
Évaluation :
5

Staff was friendly and helpful

Robert P.  |  Expérience générale 
Évaluation :
5

Friendly staff and very helpful.

Raymond L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ramone h.  |  Expérience générale 
Évaluation :
5

Helpful front desk staff

gisele y.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim V.  |  Expérience générale 
Évaluation :
4

7pm was a bit too early for no access to my storage unit

Ryan C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gwen B.  |  Premières impressions 
Évaluation :
5

Our time using your facility has been truly helpful to us. Thank you for all you offer.

RON H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lea-Aline L.  |  Expérience générale 
Évaluation :
4

actually, the lighting is a bit hit and miss. some on, some off, some on sensors. this was not a major issue. overall the lighting is fine. one thing i suggest is having a garbage bin for items that break in moving. i had to load a broken desk in my car and now have to dispose of it.

Christopher E.  |  Expérience générale 
Évaluation :
5

calm, friendly staff who took care of everyone's needs in a timely manner.

Michel M.  |  Premières impressions 
Évaluation :
5

Every thing was fine with me thank you very much.

Stanley B.  |  Expérience générale 
Évaluation :
4

They made one mistake and I was compensated above and beyond I never asked for it even. I have so much confidence and appreciation for these guys.

Channelle S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan G S.  |  Expérience générale 
Évaluation :
3

My experience was a short three weeks needing storage in-between moves. When I dropped off the trailer I had to ask about the "free" one month storage as they were going to charge me from my reservation made separately online from my trailer reservation(trailer wasn't available from same location as storage). My personal lock purchased from uhaul years ago was being used on the unit (they still sell them). I wasn't told when I checked in for the unit that I needed to purchase a new uhaul lock, one that is harder to break into. A couple of days before leaving the unit I was forced to purchase the new lock, one that I will probably never use again. I only had one item in the unit that I couldn't fit in the trailer. Why I was able to go for almost two and a half weeks with a lock they don't recommend is beyond me. I guess anyway to make money when your unit is free for a month. I get the liability issues but I had insurance and I was leaving one item for two days. We were also not contacted regarding the whole storage unit going through a security upgrade so the access times were changed. I stood outside at 7pm at night, when I was told that I had access until 10pm and my card wouldn't work and no one could figure out why. I called the call centre and emailed the manager of the storage unit. Once I heard back from Ms. Love, by email there wasn't even an apology for not contacting us about the change in a access hours. There were no notes on the doors indicating this either, which would have been very helpful and saved me time in trying to figure out why. We've rented many trailers from this location and never had an issue, this just put us in a position of do we use them again due to constant lack of communication from staff. Disappointed all round.

Lynn F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne B.  |  Premières impressions 
Évaluation :
1

There was a significant leak in the roof above my storage unit causing my possessions to get soaked. Still waiting for someone from claims department to call me back with a follow-up action plan for my damaged items. Haven't even been offered a complimentary month/months of storage. Staff on site was very helpful in assessing the damage and helping relocate my undamaged belongings to another dry storage unit. I'm still optimistic that Uhaul will handle this issue professionally. Chris Laurie

Chris L.  |  Premières impressions 
Évaluation :
5

👍

Kenneth T.  |  Premières impressions 
Évaluation :
5

Hello, Yes i moved in yesterday though there was some problem with the bank machine i was able to pay cash and get my new locker right away and hand in the old one. i put the lock and key on the counter as the attendant was really busy and everything went smoothly the units are clean and i even got a new couch from the recycling centre they have available for all of us to use. though it was kinda dirty its really great that they offer this because most people dont have a recycling place even though some people abuse it most of us dont abuse it so im thankful they allow it despite the few who try to ruin for all of us. very very deeply grateful and i know great karma will come for you guys to offer such a great and safe place to store our things.

Channelle S.  |  Premières impressions 
Évaluation :
5

Extremely clean facility

kari m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rose H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

connie D.  |  Premières impressions 
Évaluation :
5

Amazing service, above and beyond all the time. Will highly recommend this location. I've rented twice here now and each time Staff is amazing, friendly, and always happy to help. Grateful for you all! Thank you so much for everything.

Elle N.  |  Expérience générale 
Évaluation :
3

Rental unit not cleaned out and ready for use.

Steve B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM A.  |  Premières impressions 
Évaluation :
2

Staff are great but I had to wait about 70 min to unload my truck that took me about 20 min. The bays were full. One car was in there for about 3 hours while they looked for something in their locker. Those bays should be used for unloading and loading AFTER the clients find their things in their lockers.

CATHERINE G.  |  Premières impressions 
Évaluation :
5

Just moving to Okanagan from the West coast and had a "culture shock" from my neighbors and the local branch (of a bank I have dealed with since 2006). But the staffs of the West Kelowna Uhaul have proved there are people in this area are kind and helpful. They made me feel people like me, an Asian woman with disabilities, is welcome here. They have one of the best customer service I have seen in my life. And I have been to many other places on earth. Thank you guy!

Danli P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen M.  |  Expérience générale 
Évaluation :
5

The gentleman that helped me with the paperwork was very helpful. He made everything feel so simple. I really appreciated his help.

Mary Lorraine M.  |  Premières impressions 
Évaluation :
4

great storage facility, will use them again for sure

Cathy E.  |  Expérience générale 
Évaluation :
5

Clean, well lit, nice to have the large carts to use. Would be nice if units had lights inside. Very dark.

Darryl S.  |  Expérience générale 
Évaluation :
4

Good experience overall. Truck rental process was fairly straightforward and I was even encouraged to take a pic of the dashboard to ensure there was no dispute over mileage or gas. The truck itself was clean and ran well, and was maintained. The drop off process after hours was simple and after the dust settled the price was very affordable as well. The staff were friendly and knowledgeable as well. When there were a few bumps in the road, the manager of my location made sure I left a very happy customer by quickly solving any minor issues that arose. For storage unit rentals: the building is always warm, clean and well lit, everywhere is camera'd and even my gf felt comfortable there alone at night. Again the staff are all very warm and helpful. Will definitely use uhaul for my future storage/moving needs.

shelby s.  |  Expérience générale 
Évaluation :
5

I never had any concern whatsoever about the security of my things. If I had questions, the staff were always very helpful, knowledgeable, and efficient. Quick to lend a hand if needed. I appreciated being able to have my things somewhere warm and secure. Thank you so much for a positive experience. I will use your service in the future if I need it. Heather Persall

Heather P.  |  Expérience générale 
Évaluation :
5

Everything was good 👍

terrence p.  |  Expérience générale 
Évaluation :