Évaluations des clients U-Haul Moving & Storage of West Lafayette

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of West Lafayette

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Laura R. le

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Le client n'a pas laissé de commentaire.

Jeannine S. le

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Le client n'a pas laissé de commentaire.

Holly W. le

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The employee did not explain the return process to us very well. We didn’t know we needed to be ready to take photos and submit them online. He also gave us some incorrect information. While we returned the truck on time he told us we didn’t have to since the return location was closed. We would have been charged extra if we had followed his advice.

Steven C. le

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Hard to enter coming from the North. Must do a U-turn to enter

Norris B. le

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Le client n'a pas laissé de commentaire.

Nihat O. le

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The clerk was helpful but I was expecting him to be more smiley/friendly towards us.

Kimberly V. le

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Le client n'a pas laissé de commentaire.

Rodney G. le

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Le client n'a pas laissé de commentaire.

Eric P. le

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Le client n'a pas laissé de commentaire.

Max B. le

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Dave is fantastic to work with. Has more then made up for past issues with Uhaul

John O. le

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Le client n'a pas laissé de commentaire.

James L. le

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Great experience everything went smooth. Just the way I like it..

James J. le

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The truck we had was over acceptable mileage, even by U-Haul standards. The ride was terrible.

Garrison S. le

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Not much you guys did great!! You guys help me quick with a smile and friendly service!! Thank You All!!!

Lucas I. le

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Le client n'a pas laissé de commentaire.

renee m. le

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I am in Los Angeles and I call to assist my college aged daughter- they are very helpful to both of us. I have peace of mind.

mary S. le

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Le client n'a pas laissé de commentaire.

Shirley C. le

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They were great and very polite

William R. le

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Le client n'a pas laissé de commentaire.

Scott L. le

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Not one thing. All was good.

Jenna A. le

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Very helpful staff. Move in was quick and easy.

Jared D. le

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Truck leaked water in the attic part. Some of our stuff got wet. Informed guy at the counter upon returning the truck. He didn't seem to care our stuff got wet and just said "Ok"

Tom C. le

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Le client n'a pas laissé de commentaire.

Lee J. le

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Le client n'a pas laissé de commentaire.

John L. le

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Poor attitude of staff. Very impersonal. Purchased a bundle of medium boxes and didn't use them but when I returned them, with unbroken seal, I was charged for a missing box. Supposed to have been a bundle of 20 but was only 19.

Ryan C. le

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They say they give you back for cleaning like they say, they charge for time even if it's back before they close. They tell u 47 then charge u 103.50 smh such a joke. Yup u got me. Never again.

Daming C. le

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Le client n'a pas laissé de commentaire.

Christine W. le

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Rental was easy, people were great checking in and returning. However,The truck was old, shook you to death, steering wheel had to be half turned to go straight, etc. and got piss poor gas mileage. Only had like 80k miles on it, so don't understand exactly how it could get that crappy? Anyways, location was convenient and it got the job done!

Gary J. le

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NA

Brian R. le

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Le client n'a pas laissé de commentaire.

Laura B. le

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Le client n'a pas laissé de commentaire.

Brian S. le

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Very Painless and Fast!

Wayne E. le

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Le client n'a pas laissé de commentaire.

Ryan H. le

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After a slight hiccup in the communication about the drop off location, the associate at the front desk was very helpful in getting everything straightened out right away.

Andrew S. le

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Le client n'a pas laissé de commentaire.

Christopher L. le

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Le client n'a pas laissé de commentaire.

Jenifer A. le

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The last 3 rentals I have had a heck of a time getting my account settled and closed

Marilyn A. le

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Le client n'a pas laissé de commentaire.

Jieqiong Z. le

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Le client n'a pas laissé de commentaire.

Richard L. le

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Le client n'a pas laissé de commentaire.

Chris W. le

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Hauling cargo area was clean and fine. Side boards, Steering, engine, seats, etc. were dinged up pretty good but all was functional.

Minkyu C. le

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Le client n'a pas laissé de commentaire.

vamsi krishna B. le

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Le client n'a pas laissé de commentaire.

Greg K. le

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Le client n'a pas laissé de commentaire.

Kathryn R. le

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Meh.

kevin V. le

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Dave always goes above and beyond !

Peyton S. le

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Le client n'a pas laissé de commentaire.

Samantha H. le

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David and Chase are great guys! Always willing to help out and answer any questions. They really go above and beyond! Customer service at this particular location is outstanding.

Janice C. le

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Le client n'a pas laissé de commentaire.

Jennifer D. le

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I tried to call about extending my reservation just for a couple of hours for a local rental, but I was charged the full rate for an additional day. No one answered the phone. Not helpful.

Ken P. le

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Everything was good. Everyone I spoke with was courteous and polite. I originally wanted a 10 ft panel for a one-way but was told that the 10 ft was only available for local. I was given a 15 ft for the same cost. As it turned out, the 15 ft was probably better anyway. Thanks

John M. le

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Truck had external damage - many scrapes on outside - maybe someone hit tree branches. This fact should be clearly identified in paperwork by u-Haul.

HIRENDA C. le

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Le client n'a pas laissé de commentaire.

Paul S. le

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Le client n'a pas laissé de commentaire.

margo K. le

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Le client n'a pas laissé de commentaire.

Nicholas C. le

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Le client n'a pas laissé de commentaire.

Noemi Y. le

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Fast service. Everything worked well. Nice people.

Brandon G. le

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Le client n'a pas laissé de commentaire.

Timothy R. le

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Le client n'a pas laissé de commentaire.

Jason M. le

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Le client n'a pas laissé de commentaire.

Patrice L. le

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Le client n'a pas laissé de commentaire.

Greg K. le

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Well-marked and very straightforward method of return.

James G. le

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Le client n'a pas laissé de commentaire.

Kade V. le

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Should be an hourly rate for rental equipment. I only needed a trailer for 1 hour, but had to pay for a whole day

john J. le

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Trailer was damaged and I was not alerted st time of pickup. Fortunately I found dent and reported via condition images on uhaul site. Otherwise experience was ok, very convenient.

Mika G. le

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Le client n'a pas laissé de commentaire.

Forrest F. le

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Had issues doing the online return so appreciated the help from the customer service as the easy return gets worked out.

Patricia W. le

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Le client n'a pas laissé de commentaire.

Jinmin M. le

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Le client n'a pas laissé de commentaire.

Amanda T. le

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No one told me at the time of vehicle rental that I would need to be checking the vehicle in using the online app or else have a late return charge. The online vehicle return system didn’t work. It repeatedly timed out while taking photos and then would reset to the beginning of the vehicle return process. It took me longer than a half hour in total, which I did not have. Zero stars for the app and for failing to tell me about it.

james F. le

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Le client n'a pas laissé de commentaire.

patrice W. le

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Great service

Thomas B. le

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The location was recently renovated and redesigned so that it is super easy to pick up and to turn in equipment. By reserving on line, both transactions didn't take more than 5 minutes added together. Impressive!!!

christina C. le

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Le client n'a pas laissé de commentaire.

GARY J. le

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Efficient return of a 5x8 trailer. Thank you.

Rafael M. le

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Nice people Thanks

Carol C. le

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Le client n'a pas laissé de commentaire.

Gregory D. le

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Le client n'a pas laissé de commentaire.

Verona C. le

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It's great to have a convenient location in West Lafayette.

Chenglin M. le

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Think the Milleage included for a one-way move is less than expected. Hopefully could have more in the future.

David M. le

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The after hours return process was smooth and much appreciated.

Kim N. le

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Your computer system is in need of an upgrade. The last 2 times I have used UHaul, there was a hang up because of non-response or other problem. I had to spend way too much time waiting for the rep to figure out a way to go around the program to enter the information.

Marcia M. le

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Le client n'a pas laissé de commentaire.

Verona C. le

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Le client n'a pas laissé de commentaire.

Craig T. le

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Quick, easy, well explained and fair pricing. Super convenient access. Very clean.

Linda G. le

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Le client n'a pas laissé de commentaire.

brian P. le

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Overall, the truck itself did not drive too decent. The steering was very suspect due to needing an alignment job. The truck had a lot of play in the steering wheel and you really had to keep an eye out to stay in the lane. There were no blankets or a dolly to help you to wrap and move stuff around with a dolly.

Billy M. le

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Easier access to store from roadway.

David K. le

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Your national call In for rental and changes makes me never want to use uhaul again. Wait time over 10 minutes. You cant contact directly to local. Our return was requested for Lena IL When i got text of location it said lena but it was galena another hour and 20 minutes it was changed to freeport but on our way we drove past one In. Lena. Inefficient

Anthony H. le

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Le client n'a pas laissé de commentaire.

Debra E. le

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When I checked in the folks at the service desk did not give me a final total, and I felt as though I was "bothering" them by bringing in my keys. The sign told us to wait WITH the vehicle, but after 10 minutes I decided to go in. I have always had exceptional treatment and perfect equipment at this location - but I may think twice before using this location again. Thank you - Sue Emantel 765-409-5234

Jacqueline B. le

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The lights didn’t work and why the hell was my bill 6x the estimated amount??!?!

Madison O. le

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Le client n'a pas laissé de commentaire.

CHARLES S. le

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Excellent customer service

fran f. le

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The facility worked well for our needs.

Amy H. le

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The return process was easy and quick. However, the truck had broken glass on the floor when rented it. I did not know this until I opened it at the storage location. When I returned it, I was charged a cleaning fee. They should have known the truck was not clean when I rented it.

Michael O. le

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As I pulled in --- there was a man to direct me to where I needed to drop my trailer off. I was out of there in under 10 minutes --- awesome.

Gustavo S. le

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Gary was very professional and knowledgeable. I would rent from him again!

George B. le

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Le client n'a pas laissé de commentaire.

ALICE D. le

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Le client n'a pas laissé de commentaire.

Art D. le

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It couldn't get any better!

Andrea F. le

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I did not appreciate the “nominal rate increase” of more than 10% a few months in. One of the gates was frequently broken, saying it had been “tampered with”. Other times a gate was stuck open.

Mike C. le

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This all went very well from reservation to pickup and after hours drop off. Drop off using Uhaul.com was great.

Rachel H. le

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Le client n'a pas laissé de commentaire.

Matthew T. le

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Salesman that went to Fort Wayne Blackhawk was very nice.

RANDALL W. le

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Le client n'a pas laissé de commentaire.

ron s. le

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Fine facility. Access a bit limited by lack of parking space for loading, unloading.

Julie M. le

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Busiest moving day in west Lafayette and they only had 2 people working. Very slow moving. Parking lot was a nightmare with no one to direct folks. Much improvement needed.

Harriet B. le

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This is a great facility and will use it again if the need arises!

Gregg S. le

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Awesome easy experience

Paul S. le

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Owner was very professional and got me signed up in just a few minutes

Carolyn M. le

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Given wrong information from two different people regarding promotions. Rat poop all over futon and mattress when we picked it up out of your storage. Had to be thrown away !!

Jessica S. le

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Someone took my account off of automatic payment, making me pay a late fee. We resolved the issue, got confirmation the late fee would be removed, and then were still charged. Now no one will answer.

Sandra M. le

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Thanks for making process so friendly and easy.

LOU I. le

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Great team

Janet S. le

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The UHaul store was super helpful. The online customer service was not as I tried but could never get through even holding over 30-40 minutes 3 separate times. I would rather have dealt with the store

Prasad T. le

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Very well maintained facility. The staff is very friendly.

Bonnie C. le

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I used the facility for three months and canceled it was easy to cancel everything everything went well even though I did not use the facility everything went well anyway

LISA B. le

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I am still waiting for a refund on the account. I closed the account and you had already taken payment out. Who is going to call? It has been over 1 month! My number is 765-404-2726

kristen n. le

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The staff at the location was friendly and helpful. The 800 # staff mislead me on the size of my unit, and my stuff didn't fit. I was forced to buy a second unit, bait and switch. They were overbooked

Craig J. le

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This Gentleman had a great attitude... He also explained everything needed in our transaction... I felt comfortable doing business with U-Haul... Thank you!!!

Somphop P. le

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I suppose get first month free rental but I don’t get it.

Robert C. le

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Very smooth and easy. On-line website very good.

JAMES L. le

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Excellent customer service, very friendly.

Carim C. le

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Excellent, very clean indoor storage unit! Great service and rates!

Siwakorn V. le

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Horrible attitude when dealing with an unforeseen problem. Did not tell us how to check in AND locker was mislabeled then acted like we were exasperating THEM and wasted THEIR time. Disappointing.

Tatiana D. le

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Very pleased with everything!

paul r. le

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Price is good. The call center & confirmation email are almost useless. The Unit # and the lock I needed should have been in the email. Feedback space is too limited. You don't really care!

City of W. le

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The U-Haul staff was very pleasant, knowledgeable and friendly. The facility was very clean, well light and secure. Thank you for everything

Paul H. le

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Excellent staff and quick service! They were very nice and friendly and I recommend them to everyone.

Nathan J. le

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.

Norris W. le

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Thanks for the patience with my father and I. I know this situation was exhausting for y'all. We appreciate your willingness to keep our stuff in good hands. I will definitely use again and recommend.

ADRIANNA W. le

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Great staff. And location

JEFF P. le

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Great service

Clarke W. le

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Very helpful in the whole process. Even did their best to try and expedite the breaking of my lock when we lost the key.

Barbara C. le

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Friendly and knowledgeable staff. Flexible arrangement with locks and insurance. Suggest securing vacated units. The door was left up on one of mine and rainwater left floor wet when I went to load.

Sue O. le

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The team was always helpful!

JULIANN G. le

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There needs to be a sign on the property to tell people where the office is . I was a long time renter and had no idea where the office was . I live out of town . I tried to call during the hours .

Victoria R. le

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Thanks!

Breeah C. le

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Great service.

stephanie j. le

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Need more staff in the office

Barbara and Melissa B. le

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Your $15 late charge is excessive especially percentage wise for a $59 unit that was 2 days late.

Sangpil K. le

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good

David L. le

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Staff at Uhaul were always very helpful when I called from out of state. Took care of any requests I had.

laura o. le

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We will be back next summer

Gloria K. le

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There were times when I needed access but couldn’t get in.

Jack H. le

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Excellent service, no complaints! Simple and easy

Nicholas F. le

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End to end, a great experience and value!

Thaddeus D. le

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Great experience. From checkin to check out. I recommend it.

Mercedes M. le

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Overall a great experience. One area of improvement is how to improve traffic patterns as you enter and leave the facility. Uhail trucks were parked in areas where entering and leaving was diffucult.

Jieyu S. le

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I am really satisfied with U-haul storage service.

Kathy K. le

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very efficient and accommodating location and staff thank you!

Gordon r. le

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Just annoying how you’d plug your code into one of the terminals and it’d still yell at you when you opened your door. Why are there three??

Denise A. le

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I have a very positive experience with this location.

TONI T. le

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This was perfect place to store my daughter's college furniture and other supplies over the summer. Conveniently located near campus with easy access to storage unit. Will use again next summer.

lynden a. le

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This was exactly what we needed, and everyone was very helpful in making sure I had an easy move in and move out!

Dirk R. le

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Very pleased with my experience at the West Lafayette facility & I would definitely recommend this location to anybody with moving or storage needs!

Mellany W. le

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Incredible, convenient, easy

irma h. le

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Thank you for being professional and polite. Thank you for your speedy response to our problem and correcting it... Awesome managers and staff....

Chuyu H. le

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I reserved a storage units 3 months ago but the officer there told me that there is no unit left when I came to there. The system is in big problem.

susan p. le

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Thank you

ZHENWEN X. le

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Good guy, tell me a way to storage my staff

Micheal W. le

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We had trouble initially trying to access our storage unit but your representative (Chase) fixed the problem promptly. No worries. We will be back. Thank you.

rob s. le

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Helpful staff, spotless facility, convenient access

alsayyed a. le

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Thanks

margaret m. le

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Staff were somewhat friendly - but seemed less than happy with the job they were doing.

GUY J. le

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Very satisfied with my experience at U-Haul storage facility in West Lafayette, IN.

JOHN W. le

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We rented for 4 years and were always satisfied.

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