Customer Reviews for U-Haul Moving & Storage of West Lancaster

1538 évaluations

1810 W Avenue J   Lancaster, CA 93534

(661) 949-9846

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(661) 949-9846

1810 W Avenue J
Lancaster, CA 93534

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

i was charged double even though i had the truck for less than 24hrs

MICHELLE V. 
Évaluation :
5

I can't think of any it was very easy

TERRY A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHELISA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GILBERT H. 
Évaluation :
4

The fuel gauge was lower than on contact. I took a photo and waited for review results but I gave up because I needed to get on the road.

Nancy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLEY P. 
Évaluation :
5

Easy process and great customer service!

ANA M. 
Évaluation :
5

Exelent costumer service

Andres C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tony G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

GAGIK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA L. 
Évaluation :
4

Easy in and out, good CSR.

NEAL B. 
Évaluation :
5

Very helpful

ROBIN S. 
Évaluation :
5

Friendly staff made it easy to rent.

RUSSELL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN A. 
Évaluation :
5

Just keep doing what you're doing already 👍

MARIA G. 
Évaluation :
5

Employees are very nice and professional and I recommend them to anybody else did you do great job

GARY L. 
Évaluation :
5

Very good service

RAUL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustavo E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AGUSTIN M. 
Évaluation :
5

The intersection of 20th st west and Avenue J is under construction. U-Haul cannot control that. However, as a customer courtesy, perhaps the representative could bring it to customers' attention. I had to drive a few extra miles to get gas and return truck. No biggie, just a suggestion.

ANN F. 
Évaluation :
5

The rental process was easy and the staff was friendly. The truck has a message of needing an oil change.

Ingrid S. 
Évaluation :
2

Poor customer service inside the store. Very slow and long lines all the time. I had a great experience with the employee hooking up my trailer and that's the only reason I wouldn't rate this uhaul 1 star

MICHELLE P. 
Évaluation :
5

Great customer service. Friendly Staff…

ENRIQUE M. 
Évaluation :
5

Everything was very smooth. I thought the 15' truck would be a little difficult to drive (I only drive cars) but it was very easy and I felt very comfortable. On line check in was very convenient.

PATRICIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN W.  |  Premières impressions 
Évaluation :
4

I did not receive my receipt through my email as I was told by the one who checked me in at the end of the rental. So I would suggest that one such double check to make sure it does

Joe T. 
Évaluation :
4

All is good but you never answer your phones. If I ever had any needs, I would have to come to the facility. Didn't like that at all.

Lary H.  |  Expérience générale 
Évaluation :
5

it was an excellent experience. The U-Haul location is very clean and easy to get in and out of. The Personnel are very friendly and informative and know their jobs pretty good. I will come back to rent another truck when I need it thank you

KRISTINE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony E. 
Évaluation :
5

Everything was excellent.

LARRY D. 
Évaluation :
2

Tried to rent us a van that was 1 mile to empty- only gas stations within one milk were well over 4 $a gallon, then tried to refuse a gas credit when we brought the van back with an extra quarter thank thank what we took it out with. Will not be using this site to rent from again.

Vladimir A. 
Évaluation :
5

I have no comment on this question. I do not know what your next customer requires or what they will ask for.

MAURICE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELUNDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN M. 
Évaluation :
5

Merci

KOKO B. 
Évaluation :
4

May have been bad timing on my part but both the day I picked up the trailer and the next day when I returned the trailer, I'm at front of line when entering but find only one clerk available and they are with another customer and they are on the phone correcting an issue of some kind for that customer and so, had to wait. But once it's my turn, very quick and out the door.

SCOTT W. 
Évaluation :
5

Keep up the good work!

DANIEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiklat I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE V. 
Évaluation :
1

I was rented a unsafe vehicle. All the tires were bald, the truck needed oil, and the brakes went down to the floor and squeezed like the pads were down to the rotors. When I turned it off the starter made a bad noise.

BEATRICE W. 
Évaluation :
5

Excellent service and equipment, thank you.

Vincent B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SID C. 
Évaluation :
2

I had to drive over one and a half hours because my reservation was cancelled last minute at my local address.

CHARLES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
3

The first truck they gave us had a flat tire abd the second had issues with the axle a d the steering. I'm

AUSTIN B. 
Évaluation :
5

Michael was very friendly and helped me with renting a storage unit. He went above and beyond and made the experience, a pleasant one!

Adam H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY F. 
Évaluation :
1

Not train the intake staff to try and put a fuel charge on the customer, when it is blatantly a training tactic, in the hopes that the customer will not notice

DONALD D. 
Évaluation :
5

Before renting a truck from the West Lancaster store, I had called 8 (eight) other rental places (including 2 other uhaul stores) and none had trucks to rent. When I arrived at the W Lancaster store it was clear that they had inventory to meet any demand. So, what can U-Haul do? simple, tell the other local U-Hail stores to just send customers to W Lancaster.

MONTGOMERY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDO S. 
Évaluation :
5

I believe that the young boy that helped me his name is Ed with glasses when I first arrived it was really nice. The two girls in the back I return the truck we're also very nice

Pamela A. 
Évaluation :
3

The young man that took care of me was very rude he really treated me like he didn't wonna work very unedself splintery. He didn't really try to be a nice person.hickies on his neck horrible. Hat turned backwards.we waited for awhile in line im handicap. He said he was in the back in the sun. While nobody was getting any help.it was sad. But i like your store so ill just deal with it.thank you.

Robin J.  |  Premières impressions 
Évaluation :
5

Quicker response when returning vehicle. Other than that all was excellent.

Rosa F. 
Évaluation :
5

Excellent experience ALL around!! I could not have asked for a better 1st time experience than this! Very happy on all sides!!

Jeffrey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick B.  |  Expérience générale 
Évaluation :
5

I have used this location several times and both experiences have been great.

Gigi B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBY P. 
Évaluation :
1

I probably picked up the trailer and they had to replace the tires. The used tires popped twice on my trip. I lost a lot of time on my trip as a result of the negligence from this location.

EDCEL A. 
Évaluation :
5

You guys and gal are awesome! You were quick, efficient, relaxed, friendly, and pleasant all around. Best uhaul Center ever to rent a van which thankfully you had in stock. It's nice to go somewhere with professional competent representatives-best one I have ever been to. I wish I had the beautiful lady's name who assisted in my rental van today at around noon plus I'd like to complement her on her service. Thank you. Plus t was such a good price!

ANNE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA L. 
Évaluation :
5

Exceptional service

Annexis T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH A. 
Évaluation :
4

Better customer service

RALPH L. 
Évaluation :
5

To expensive better mileage rates would be great

BRIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER H. 
Évaluation :
5

Muuy buen servisio

gilberto j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWAINE K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
4

The Uhaul location on 20th and Avenue J is my most favorite location because it's always very clean and the associates are always friendly welcoming and professional I love this location

Anita S. 
Évaluation :
5

S.O.

NANCY B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KAWANNA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
5

dont jip people on the gas.......i wasnt short on the gas and the girl charged me for 2 gallons.

jose N. 
Évaluation :
5

The truck should come with at least a quarter tank. I had to put gas in it before even using it for what I needed it for. And I only drove 20 miles

EFRAIN C. 
Évaluation :
5

Everything is excellent, just stay safe and keep in mind what is needed for Covid 19. Your establishment is great keep doing what is needed to be done.

DOROTHY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bryan G.  |  Premières impressions 
Évaluation :
5

Love the people, they were so nice and helpful!! Am excited about this place!!!

JUANIS K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN W. 
Évaluation :
1

I was so disscusted on May10th,2021.. I checked in on my reservation at 7am to pick up a 15ft truck only to be treated with disrespect and bad customer service. The person who checked me in was lazy and had a bad attitude. The person's name was Shantey. I walked far to get my rental truck only to discover garbage in the back cargo. I took picures. I returned to the front desk and Shantey asked that I drive it to their garage to get it cleaned....WTF ? I asked for a second truck only to discover the key hole of the driver door was defective and would not open. I took pictures. I returned to the front desk and Shantey had an attitude as though I was to blame. I was given a 3rd truck and I asked Shantey to assist me by moving the other rental trucks boxing me in which I waited for Shantey and never showed up. I walked back for assisrsbce only to discover Shantey texting on his phone totally ignoring my request for help. I was furious!!! I found another UHaul worker walking around who finally assisted me. Shantey never appologized from the beginning for any inconvinience U Haul caused me. I finally drove out at 7:45am. I had a previous complaint in Feb.2021 of a UHaul worker being rude . I made a report and was told t Vennessa the manager was going to call me in 3 days which the manager never did. Management seems to be laxing on customer service at the 1810 West Ave.J in Lancaster, Ca location. After filing a complaint today, I was told that Venessa the manager was going to call me in 3 days....I HIGHLY DOUBT THAT . Sad....

Lester L. 
Évaluation :
5

Dolly was not in the truck and I had to return from 12 miles away. The tank was nearly empty so I had to put gas ASAP. Drop off location was never assigned.

Arthur L. 
Évaluation :
2

Not enough people to help customers. 20 min wait before being helped, then another 30min to drop off. Also, very upset about the fuel charge. I drove 20 miles, put two gallons in. More than the gas I used. Yet I was charged for 3 more? Again, I drove 20 miles!!! Not happy.

CHRISTOPHER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NENEJOY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector Rafael A. 
Évaluation :
5

The cargo van that I rented smells like cat pee and was dirty on the inside and outside... the guy who helped us with rude and I was completely dissatisfied with everything about my rental plus you guys gave me a cargo van that had absolutely no gas in it literally as soon as I got in the car and took not even a mile the glut gas light indicator came on

LEMAHI J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
5

Staff is professional and curtious. made it easy to move in and just as easy to move out. My storage was safe and secure, I had no worries.

Jesse V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MANUEL D. 
Évaluation :
5

Fix the transmission it was really jumpy and was not a smooth drive like other times. A lot of damage of vehicle that was not reported prior, so I had to take numerous pictures. Overall, I love this location for their customer service and great rentals.

Joshua O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARTURO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN R. 
Évaluation :
1

Fucked up totally. Worst fucking company in the world

DENNIS G. 
Évaluation :
5

Extremely helpful friendly staff!

GREGORY F.  |  Premières impressions 
Évaluation :
5

Very good coustmer service

SARMEN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nita S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORTEZ H. 
Évaluation :
5

Nothing thanks

STEVEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
1

I turned the equipment in on time (15 min before my contract ended) and before they closed online. But the store closed early and therefore I got hit with a late charge.

CAMERON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony J. 
Évaluation :
4

No problems to report...

Pastor M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey W.  |  Premières impressions 
Évaluation :
4

There was no lock had to go to the office. The customer service reps were very helpful I had trouble getting in with the passcode. They gave me a card and that works but then I lost my card and had trouble with the passcode. So the passcode must not be any good I found my card in the car thank you.

Gail R.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edward H.  |  Expérience générale 
Évaluation :
4

Part of the reason that we left the storage early was because of the rate increase

Traci W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivian V.  |  Premières impressions 
Évaluation :
5

Just confirming my refund for the truck . As it will be returned this afternoon .

Jenny S.  |  Expérience générale 
Évaluation :
4

Uneven rolling areas with cart causes stack movement, also mattress storage should be away from cart path sometimes have to move around a large mattress sliding out from whence it came . Clean storage unit, thank you .

Robert M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa G.  |  Expérience générale 
Évaluation :
3

Hours of operation should be extended 1-hour(8pm PST). The security system only allows the small door to open when the key gets swiped making it inconvenient to get big furniture through. Or at least making so that the double doors are useable after 7pm PST and you just have to swipe the card to get in.

Elio C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

stacie s.  |  Premières impressions 
Évaluation :
5

Excellent service and very clean spaces!

TERRY H.  |  Premières impressions 
Évaluation :
5

This has been an incredibly difficult time for our family, but Uhaul has made this time in our lives more manageable. Thank you kindly for being here for us... even in a WORLD CRISIS.

Gwendolyn S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marco M.  |  Expérience générale 
Évaluation :
5

Even when I was impatient, the associate was a constant professional.

Bonnie G.  |  Premières impressions 
Évaluation :
5

I had no issues. Everything went smooth

Lisa G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla h.  |  Premières impressions 
Évaluation :
5

Ayul was very friendly and helpful during the storage move in and the one-way truck and trailer return.

Russ H.  |  Premières impressions 
Évaluation :
5

I would use you guys again, no doubt

Lee C.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DARYL B.  |  Premières impressions 
Évaluation :
5

Merci

Candelaria D.  |  Expérience générale 
Évaluation :
5

Sensor lights turn off while I’m inside and In front of the storage unit I had to keep walking to the end to turn the lights back on

MONIQUE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE K.  |  Premières impressions 
Évaluation :
5

Service was great! 24 hour access would have been very beneficial.

Christopher C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERICKA C.  |  Online Move In 
Évaluation :
5

Easy fast and convenient with no delays or issues to sign up online and access the storage.

Mark M.  |  Online Move In 
Évaluation :
5

They Are very Friendly ,Good Customer Service.

joelito n.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICHOL W.  |  Premières impressions 
Évaluation :
4

It was difficult to communicate. Called several times. Finally got someone who took a message but never heard back from anyone. Also, no response to an email.

Robert K.  |  Expérience générale 
Évaluation :
5

I found my experience with U Haul expedient , convenient, and satisfying. I would recommend this business to my family and friends Thanks !

David G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aubrey f.  |  Expérience générale 
Évaluation :
5

Vanessa and her staff are fantastic people. Always ready to help

Dora Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

crystal a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eliane P.  |  Expérience générale 
Évaluation :
5

Your support staff and management at this location are top notch and that really made a difference in our storage stay with you. The irony in all of this is we started with this facility when our home was put on the market in mid July of last year. We initially didn't like the fact that rodent boxes were in the units themselves. A support staff member at another location here in Lancaster, Sierra Highway and Avenue L who is a former student of mine, told me the 411 on the rodent boxes and that changed my mind for the positive. Our home sold in 24 hours after being listed and we ended up with 6 storage units, two of which were at this facility and the last one ended up being the unit we initially started with back in June of 2020, unit 1017. I highly commend and will recommend this site to family and friends. A special shout-out to the Assitant Manager Michael at this site and Eric J. for being top notch employees as well as the staffs at this site and Sierra Highway and Avenue L. Your attention to detail really made a difference for me and my Family and we Thank You!! Dr. John P. Crocker Jr. and Family!!

JOHN C.  |  Expérience générale 
Évaluation :
1

I was charged for two storage locks because I was told I needed two and discovered that I didn't need to buy them because Steven who was a rude Uhaul employee gave me two extra locks for free after moving my personal belongings into my Uhaul storage. It is a scam. I called Vanessa who is the manager at the store to give my complaint but the store manager never called me back. What am I going to do with two extra storage locks?? I find that extremely unprofessional and disrespectful. Uhaul makes you buy the Uhaul locks and after moving in, they give you free Uhaul locks. So why does Uhaul sell you locks and after moving your stuff into their storage give YOU 2 free locks???? Does not make any sense.

Lester L.  |  Premières impressions 
Évaluation :
5

Thanks to yourself and your staff. Easy rent and return experience.

richard a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

betty s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

veronica B.  |  Expérience générale 
Évaluation :
5

The staff was outstanding helped me on a number of occasions. The facility is clean and well protected. Always felt safe being there. Would definitely go back. Merci.

David A.  |  Expérience générale 
Évaluation :
5

Fransico was very helpful we really appreciated all his help he went above and beyond to help us all the staff here are really great

JASON G.  |  Premières impressions 
Évaluation :
1

On Nov 12th I reported my items stolen. Uhaul rep told me they would file a claim which they never did.After I called again a gentle finally filed the claim for me. My claim eventually was denied because it was no force entry per Vanessa the manager for Lancaster Site. DOnt tell me to read the contact, I know what it says. With all the camera this facility has no one was willing to at least check the camera to see someone going in and out of my storage. I had 2 tv's 50in and 46 in, my daughter shoes and her Keurig stolen and Uhaul will not take responsibility. I would never recommend your company. I am a traveling healthcare worker and can not believe what has happened. My things was only in the unit 4 months.

Christina C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olma P.  |  Premières impressions 
Évaluation :
5

I was nervous about getting a storage unit but the security measures are great! They could have been explained a little better but it's nothing you can't figure out in a minute or two. The staff is fast, friendly, and professional. I would not hesitate to use this storage facility again and will recommend it to anyone I know who needs it. Merci.

Michael J.  |  Expérience générale 
Évaluation :
3

Over charged! Hidden fees! If I wasn't rushed out of my home I would have found a different place!

Alexandra R.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRINISHA P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya S.  |  Expérience générale 
Évaluation :
5

I had no problems there , sometimes I just felt scared going alone , because anyone could enter the building, There was never an attendant anywhere to watch ,,,

Debra B.  |  Expérience générale 
Évaluation :
5

I LOVE THIS PLACE. GREAT STAFF. VERY ACCOMMODATING. HUGE SPACE. CLEAN. DUST FREE. INDOORS. CLIMATE CONTROLLED. WELL LIT. EASY ACCESS. CONVENIENCE HOURS. ALL NECESSARY SUPPLIES AVAILABLE. NO WORRIES ABOUT MY ART WORK MELTING OR UPHOLSTERY FABRICS OR MATTRESSES GETTING IRRETRIEVABLY DUSTY,

anna l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorian F.  |  Expérience générale 
Évaluation :
2

I paid for a temperature controlled environment to protect my pictures, videos, and keepsakes. More than three times I came to the storage to get something and found the temperature well over 90. I contacted the office the first time and they said the manager was on the way and would take care of it. I came again a few days later 90+ degrees, and again a week later, over 90 degrees. Waste of money.

Amy B.  |  Expérience générale 
Évaluation :
1

I made a reservation over a month ago. When I showed up they rented out my unit and were not able to help other than offering two deprecate units in completely different locations at 60 $more a month. Poor management.

RYAN N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J.  |  Premières impressions 
Évaluation :
4

Really enjoyed it hate leaving. Will hopefully store stuff with uhaul again. Although I will never rent a truck, car hauler or trailer from Uhaul I am having the worst experience with it. And no care I n the world for feelings of a Army Veteran battling PTSD with severe anxiety. If anything they are making it worse.

Christine G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vilmarys C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael t.  |  Premières impressions 
Évaluation :
5

Busy place but well staffed and straight forward!

michael t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VAIKAKALA H.  |  Premières impressions 
Évaluation :
5

The staff and the facilities were above exceptional for my use. My only negative feedback is that I would hope you could staff more associates to be checking people through the line. I had a medical emergency with my mother and for the first time in my life had to express to the other customers in line I needed to be served right away and get my 91 year old mother to her sr appt. several actually said I had no problem with you going next and I thanked all of them for allowing me to do so. The employee was fast and just perfect getting me all fixed up with rental of truck dolly and on my way. So grateful for your services available.

NANCY K.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erick E.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIFFANY B.  |  Premières impressions 
Évaluation :
5

The process from beginning to move in was extremely simple and very convenient for myself and my busy schedule.

Robert O.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathi T.  |  Expérience générale 
Évaluation :
5

I enjoyed the staff, pretty oriented and very professional... walked me throughput the whole process. 👍

maria a.  |  Premières impressions 
Évaluation :
5

Thank you U-Haul for your service, my experience was excellent and I will recommend because of the excellent service I had.. I had other rental before and it was not clean as this site on West Ave J thanks again Mrs S. Richard

sheree r.  |  Expérience générale 
Évaluation :
5

Everything and.everybody was great.thank you u-haul....

Joseph B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMBERLY B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lezlie M.  |  Expérience générale 
Évaluation :
5

The staff is always very kind, friendly, and knowledgeable.

Mikki M.  |  Online Move In 
Évaluation :
5

Vanessa made it very easy and always provides outstanding customer service.

Dorian F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michele P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennika K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan D.  |  Premières impressions 
Évaluation :
5

My representative JR was very helpful!! I will definitely recommend friends and family!!

Armando H.  |  Premières impressions 
Évaluation :
5

Thank u for being patient with me. Was extremely tired n exhausted.

shauna c.  |  Premières impressions 
Évaluation :
1

I could never get a hold of anyone in the office. I have ledt several messages with the manager for my account and she never called back. Not dealing with uhaul anymore.

Sabrina R.  |  Expérience générale 
Évaluation :
3

No comments

Fernadno H.  |  Expérience générale 
Évaluation :
5

U-Haul has a very knowledgeable and courteous staff thank you U-Haul

Dan K.  |  Premières impressions 
Évaluation :
5

Everyone there was so nice and helpful...and made our move during the holidays less stressful...

Peggy W.  |  Premières impressions 
Évaluation :
5

Everyone was very friendly and helpful!

Cheryl B.  |  Premières impressions 
Évaluation :
5

Great experience

Narda D.  |  Expérience générale 
Évaluation :
2

The swipe card didn't work, the keypad didn't work. Yesterday I went to load items in storage and I wasn't even in the system. The swipe card works now but the alarm on the unit (1230)still goes off.

Dean M.  |  Premières impressions 
Évaluation :
5

Good customer service.

Jimmie M.  |  Premières impressions 
Évaluation :
2

Made me buy one of there locks when on line it says you could bring your own ! I was given the impression the first month was free on line when I got there I was told no you have to rent a truck to

Tracy K.  |  Premières impressions 
Évaluation :
4

Only problem I had was not informed at time of reservation of U-haul and trailer that I would not be able to use ramp. other than that all was great.

Christine G.  |  Premières impressions 
Évaluation :
1

Setting everything up was easy & fast. When it came time for me to enter my unit at 8:30pm I was denied entry when I called the manager she wasn't at all helpful or apologetic for the inconvenience.

Najah O.  |  Premières impressions 
Évaluation :
5

Will Definitely be using them if ever needed in the future! Already recommended some friends their way.

Melissa V.  |  Expérience générale 
Évaluation :
5

The staff was great and extremely helpful.

Danielle G.  |  Premières impressions 
Évaluation :
3

Jay(?) individual who showed us where are unit was located did not know where it was at; therefore, we got a nice tour of the area! Told us not necessary to check in each time, especially during hour

janet r.  |  Premières impressions 
Évaluation :
5

I honestly have never had a better experience as far as customer service and or support, I will definitely use uhaul again and will always recommend you. Five stars*****

Ruben M.  |  Expérience générale 
Évaluation :
5

Very affordable

Douglas B.  |  Expérience générale 
Évaluation :
5

U appreciate such kind,pleasant,efficient and caring service i received with uhaul and storage on west avenue J,services were done in a timely manner

Carla G.  |  Premières impressions 
Évaluation :
4

Storage unit was clean, it was too far from entrance, having those solely help us. But I am a elderly woman with a unsteady gait,"about having handicap units closer to the entrance". Thanks Maxine

Maxine O.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful

Lezlie M.  |  Premières impressions 
Évaluation :
5

great service

Annika T.  |  Expérience générale 
Évaluation :
5

A job well done for being a newly opened site!

Micheal S.  |  Expérience générale 
Évaluation :
5

Great customer service from the manager to the staff. Very attentive to all questions with answers.

Rolf B.  |  Premières impressions 
Évaluation :
2

This place is disturbing and I can't believe the attitude of a few of the staff working here. I am 100 % disappointed with the service and simply can't believe how some people are even working here.

Diana A.  |  Premières impressions 
Évaluation :
5

Very nice, very helpful

joy m.  |  Premières impressions 
Évaluation :
4

I was impressed with the staff at both Lancaster locations. I do not see that very often.

lydia ann l.  |  Premières impressions 
Évaluation :
2

The lack of communication or understanding of time or the availability to have access to unit was poor. Causing to pay for extra day of uhaul truck and extra storage unit.

monica a.  |  Premières impressions 
Évaluation :
5

The only improvement i would suggest is some larger than 10 x 10 units. Other than that every thing worked out great

anton k.  |  Premières impressions 
Évaluation :
5

Awesome Service!! These people were great!!

Joseph A.  |  Premières impressions 
Non reviews have been submitted for this location.

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