Le client n'a pas laissé de commentaire.MARTHA W.
U-Haul Moving & Storage of West Lancaster
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The signage for returning was very small and not easy to see The online check-in was not very intuitive which led to delay in pickup I really don't like the fuel policy. Keep the trucks full and we return them full. I always feel like I'm putting too much in to avoid getting a exorbitant refuel chargeRICHARD C.
Le client n'a pas laissé de commentaire.DARRELL D.
Easy fast and convenient with no delays or issues to sign up online and access the storage.Mark M. | Online Move In
Le client n'a pas laissé de commentaire.VICTORIA C.
I can't think of anything, everything was great for me.KATHRYN G.
They Are very Friendly ,Good Customer Service.joelito n. | Expérience générale
Le client n'a pas laissé de commentaire.NICHOL W. | Premières impressions
It was difficult to communicate. Called several times. Finally got someone who took a message but never heard back from anyone. Also, no response to an email.Robert K. | Expérience générale
Everything and everyone was kind and helpfulSalvador R.
I found my experience with U Haul expedient , convenient, and satisfying. I would recommend this business to my family and friends Thanks !David G. | Premières impressions
the windshield was damaged on the passenger side. and there was a panel inside the that was not noticed until you steppped on it. But your employees were very courteous.INEKE H.
Every interaction with staff was excellent.CRYSTAL T.
Nothing I can think of.CRYSTAL T.
good serviceCRYSTAL T.
Le client n'a pas laissé de commentaire.CRYSTAL T.
All that helped me were knowledgeable and very helpful ThanksROBERT C.
Le client n'a pas laissé de commentaire.KAREN G.
Le client n'a pas laissé de commentaire.Latisha J.
they are very kind and very professionalFLAVIU W.
Le client n'a pas laissé de commentaire.aubrey f. | Expérience générale
Vanessa and her staff are fantastic people. Always ready to helpDora Z. | Expérience générale
Those at this location were trained to be customer oriented. Facility clean well kept. On return they came out to me and did finalize my account. I recommend them highlyTHOMAS S.
The check out was a little slow and could be improved.RICHARD A.
I will use this location for my goto uhaul from now on. I have had horrible experiences with the last 2 I have used in the area so I wasn't looking forward to renting again. Thank you for changing that opinion, Stephanie VaughnSTEPHANIE V.
Only issue was the lock was frozen and hard to open lol. Everything else was so amazing! The customer service was the best. Moving sucks but they made it so easy and pleasant to not only rent the truck, but to extend my reservation and drop off.CANDICE S.
The mobile pick up and drop off is an absolute joke. It doesnt work AT ALL! I wasted over 30 minutes in the morning with employees inside, then spent almost an hour and a half to drop off. ITS INSANE AND THE NUMBERS DO NOT CONNECT TO LOCAL REPRESENTATIVES. I have a toddler and baby and was waiting in the cold for the drop and nothing worked!!!! Waited on UHaul customer service line for over an hour. I finally left the car. I am so irritated and annoyed by the entire thing, NEVER AGAIN!Cheyanne C.
Do better than you already doing and that will be what you all can do to improve.TREVOR W.
Le client n'a pas laissé de commentaire.Jun P.
Had to go to a different location to get sn appliance dolly, but I was able to return it at original puck up location.NICK C.
Le client n'a pas laissé de commentaire.DAVID L.
Le client n'a pas laissé de commentaire.JACQUELINE L.
Le client n'a pas laissé de commentaire.crystal a. | Expérience générale
Great customer service! Michael was a great help and very nice!Heather P.
Le client n'a pas laissé de commentaire.Eliane P. | Expérience générale
Your support staff and management at this location are top notch and that really made a difference in our storage stay with you. The irony in all of this is we started with this facility when our home was put on the market in mid July of last year. We initially didn't like the fact that rodent boxes were in the units themselves. A support staff member at another location here in Lancaster, Sierra Highway and Avenue L who is a former student of mine, told me the 411 on the rodent boxes and that changed my mind for the positive. Our home sold in 24 hours after being listed and we ended up with 6 storage units, two of which were at this facility and the last one ended up being the unit we initially started with back in June of 2020, unit 1017. I highly commend and will recommend this site to family and friends. A special shout-out to the Assitant Manager Michael at this site and Eric J. for being top notch employees as well as the staffs at this site and Sierra Highway and Avenue L. Your attention to detail really made a difference for me and my Family and we Thank You!! Dr. John P. Crocker Jr. and Family!!JOHN C. | Expérience générale
Le client n'a pas laissé de commentaire.MELISSA J.
Le client n'a pas laissé de commentaire.MICHAEL K.
Le client n'a pas laissé de commentaire.ANGELA M.
Did not have the utility dolly I paid for in the truck or the regular dolly even. I'm not sure if they cleaned or not I wiped it down with Clorox wipes just in case.Elizabeth C.
Store manager was extremely helpful and knowledgeable.RICHARD C.
Staff was very helpful and accommodating.THOM A.
Le client n'a pas laissé de commentaire.MARCO A.
Keep up the Great Job!AARON W.
Le client n'a pas laissé de commentaire.TERRANCE M.
The worst experience ever! After asking for my ubox to be shipped twice, it didnt happen. Finally happened and it was shipped so far away I had to pay the deliver to my house fee. I will say on the Tennessee end they were great. But, didnt get my stuff in time for Christmas...thanks, ughdonna D.
Brakes felt that needed service. The cart attached in the back was major hindrance in fitting in all my items. As long as uhaul keeps those carts in the back. I am never renting from them againJACOBO O.
Le client n'a pas laissé de commentaire.Matthew J.
The staff are professional, courteous, & attentive. "Senior clients" like myself appreciate their patience.ARTHUR R.
Le client n'a pas laissé de commentaire.VAUGHN D.
I was charged for two storage locks because I was told I needed two and discovered that I didn't need to buy them because Steven who was a rude Uhaul employee gave me two extra locks for free after moving my personal belongings into my Uhaul storage. It is a scam. I called Vanessa who is the manager at the store to give my complaint but the store manager never called me back. What am I going to do with two extra storage locks?? I find that extremely unprofessional and disrespectful. Uhaul makes you buy the Uhaul locks and after moving in, they give you free Uhaul locks. So why does Uhaul sell you locks and after moving your stuff into their storage give YOU 2 free locks???? Does not make any sense.Lester L. | Premières impressions
Le client n'a pas laissé de commentaire.SONJA H.
The windows weren't cleaned very well but other than that I had an awesome experience!!!DANIELLE R.
There were not enough cashiers and there was a line. When I arrived there was only one person attending to the customers.ALBERT B.
I was charged another full day because I didn't Estimate enough time for my move I was supposed to bring it back by 5:30 but I got it back by 6:30 And was charged two days for the truck and the two dollies that I had I was very disappointedDamontre W.
Very friendly staff and very helpfulJARRED C.
Thanks to yourself and your staff. Easy rent and return experience.richard a. | Premières impressions
Le client n'a pas laissé de commentaire.GINA Y.
Do they maintain service check on vehicles before renting out?CAROL E.
No vehicle inspection prior to checking out a vehicle. Was blamed by Uhaul representatives for pre-existing damage. Was told by Uhaul it was my responsibility to document pre-existing damage, despite no clause in my contract stating so. Poor customer service, but it's no surprise to me, since Uhaul is known for hiring complete fucking retards.JOSHUA F.
Le client n'a pas laissé de commentaire.betty s. | Expérience générale
Le client n'a pas laissé de commentaire.veronica B. | Expérience générale
The staff was outstanding helped me on a number of occasions. The facility is clean and well protected. Always felt safe being there. Would definitely go back. Merci.David A. | Expérience générale
Fransico was very helpful we really appreciated all his help he went above and beyond to help us all the staff here are really greatJASON G. | Premières impressions
Le client n'a pas laissé de commentaire.Danny R.
On Nov 12th I reported my items stolen. Uhaul rep told me they would file a claim which they never did.After I called again a gentle finally filed the claim for me. My claim eventually was denied because it was no force entry per Vanessa the manager for Lancaster Site. DOnt tell me to read the contact, I know what it says. With all the camera this facility has no one was willing to at least check the camera to see someone going in and out of my storage. I had 2 tv's 50in and 46 in, my daughter shoes and her Keurig stolen and Uhaul will not take responsibility. I would never recommend your company. I am a traveling healthcare worker and can not believe what has happened. My things was only in the unit 4 months.Christina C. | Expérience générale
Le client n'a pas laissé de commentaire.Olma P. | Premières impressions
Courteous, quick, friendly, clean. A+!!!MATTHEW H.
Le client n'a pas laissé de commentaire.ANITA C.
I know it's kind of hard to see what the trucks look like, but it'd be nice if there was a 20' ft or 26 'ft on the premises when you go to reserve trucks, just so you get an idea how big the truck is.VICTORIA E.
Le client n'a pas laissé de commentaire.Daniel S.
Le client n'a pas laissé de commentaire.Quentin C.
Le client n'a pas laissé de commentaire.Becky M.
Check the truck for tire pressure, alignment, and if the truck can travel long distance (round trip 600 miles). The staff though are great and very helpful.OSCAR B.
Le client n'a pas laissé de commentaire.Jared E.
Le client n'a pas laissé de commentaire.Shenikwa M.
Le client n'a pas laissé de commentaire.KIRK C.
Le client n'a pas laissé de commentaire.TIMOTHY M.
Le client n'a pas laissé de commentaire.TINA S.
It rained the day I moved, it never occurred to me the truck I rented might leak but it did big time, all over my furniture. Everything was wet, an antique wood buffet, my sofa, desk, chair, boxes everything and when I informed the manager all she said was that the contract states that the truck is water resistant not water proof, no apologies nothing. She did refer me to the insurance company to file a claim if anything was damaged. I paid for a moving truck, one would assume it would with stand rain since it didn't I would have liked some kind of refund.DAWN L.
Was told mileage was unlimited one way. When went to return the truck to Bakersfield (drop off location) from Lancaster (pickup location) was charged an additional approximately 55 $due to going over the mileage. I am highly upset at the misinformation provided and lack of customer service. I put in a claim/complaint (ref# 2931055) in which was denied. Due to lack of assistance and customer service, I will not use U-haul services again in the future. I have requested review of my claim/complaint by a manager!Keyona S.
Excellent customer serviceSALVADOR R.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.ANA A.
Le client n'a pas laissé de commentaire.MARK S.
Air out cabs, lingering smoke!!!NARDA D.
Le client n'a pas laissé de commentaire.Scott W.
The return link didn't work, kept saying I had no orderRICARDO T.
Le client n'a pas laissé de commentaire.ALISHA M.
Need more agents.Yolonda W.
Excellent customer service reasonable pricesRONALD M.
Le client n'a pas laissé de commentaire.Shawna C.
Le client n'a pas laissé de commentaire.Christopher T.
The way customers reserve their trucks is not efficient and downright ridiculous. In order to help future customers, it seems imperative to improve the reservation process. I made my reservation two weeks in advance, and the day before our move we were told we had to have a smaller truck and we couldn't pick it up until 2 hours later then originally promised. There needs to be better communication between the online reservations and the individual pickup locations. Absolutely ridiculous and unnecessary in this era of technology.SPENCER H.
Le client n'a pas laissé de commentaire.JOHN A.
Lots of issues> 1st of all the u-boxes were to be stored in home town Originally that is where they were stored, but because of their capacity issues they were moved to another town, with no notification. When it was time to transport them to our new location we were charged a rate that was 624 $more than if they were shipped from home town, which is where we lived and originally stored the U-boxes. It wasn't our decision to move the boxes to the other town. It took me several hours over multiple days of making phone calls to get the issue straightened out and the credit issued.Lee S.
Le client n'a pas laissé de commentaire.Dejon O.
Le client n'a pas laissé de commentaire.FRANCISCO V.
Le client n'a pas laissé de commentaire.AGHAVARD G.
The staff was amazingly friendly and helpful! They took care of my needs and requests. Plus just so helpful about service! The young lady who runs that place had all the knowledge every one was asking her how to handle the computer informationWILDA K.
Le client n'a pas laissé de commentaire.DENNIS C.
Chelsie was very accommodating and helpful! Amazing customer serviceDANIELLE S.
Le client n'a pas laissé de commentaire.HENRY C.
This is the best location I've ever dealt with.... they are super helpful and accommodating.MONICA S.
Le client n'a pas laissé de commentaire.DANIELLE Y.
Le client n'a pas laissé de commentaire.donald A.
Le client n'a pas laissé de commentaire.JAMES T.
Had a reservation but uhaul wasn't there when I got there. Staff was extremely nice tho.Mayeli P.
My experience with Uhaul has always been very good, this time people showed up late because they worked late ( so you can't complain, any help is always good especially when you are moving and they are getting off of work early in the morning ) , then a lock wAs placed on my new storage unit, to where I couldn't take my stuff in. It was like everything was stopping me from bringing the truck back on time , but I still made it. I had to additional helpers in the end, which made it really nice. So I met two new people from coming to Uhaul. ..... And UHaul, did allow me to extend my time, To accomplish my move. MerciCECILIA P.
The person who helped me was the same person on the rental and return and she was just awesome.ROBERT S.
From start to finish it was actually pleasurable experience, the girl who originally helped me was very knowledgeable and she even check the size of the truck for me to make sure that my product would fit in it. How sweet is that. And when I came back the guy came out immediately and checked over the truck to make sure everything was good and I had a great experience thank you very very much for your time and your help.ðŸ'ðŸ™ŒDENISE V.
The gentleman at the counter when I arrived at 10:00 seemed to be off. A couple in front of me asked the gentleman if he had any moving vans available, all he said was NO he gave no apology or â€œ I'm sorry we don't have anything available â€œ didn't even look at them just looking at the computer. The gentleman was very cold to me. I've been in customer service for 28 years and I can't stand seeing this kind of service. At my job we fire people who treat others like that. Thanks Joe When I return the truck that was a different story I was expecting the same treatment, boy was I wrong the young man treated me I was his friend you can tell he enjoyed his job. Thanks JoeJoseph B.
I was nervous about getting a storage unit but the security measures are great! They could have been explained a little better but it's nothing you can't figure out in a minute or two. The staff is fast, friendly, and professional. I would not hesitate to use this storage facility again and will recommend it to anyone I know who needs it. Merci.Michael J. | Expérience générale
Le client n'a pas laissé de commentaire.Christian W.
I had problems with the trailer and called the number and they never helped me, I only rented it for 2 days and I only used it for 3 or 4 hours and they wanted to charge me for not delivering it on timeDEMARIS R.
Le client n'a pas laissé de commentaire.MAX P.
Le client n'a pas laissé de commentaire.Stacy P.
Le client n'a pas laissé de commentaire.DANNY J.
Over charged! Hidden fees! If I wasn't rushed out of my home I would have found a different place!Alexandra R. | Online Move In
Le client n'a pas laissé de commentaire.BRINISHA P. | Expérience générale
Le client n'a pas laissé de commentaire.Neil D. | Expérience générale
Le client n'a pas laissé de commentaire.Tonya S. | Expérience générale
I had no problems there , sometimes I just felt scared going alone , because anyone could enter the building, There was never an attendant anywhere to watch ,,,Debra B. | Expérience générale
I LOVE THIS PLACE. GREAT STAFF. VERY ACCOMMODATING. HUGE SPACE. CLEAN. DUST FREE. INDOORS. CLIMATE CONTROLLED. WELL LIT. EASY ACCESS. CONVENIENCE HOURS. ALL NECESSARY SUPPLIES AVAILABLE. NO WORRIES ABOUT MY ART WORK MELTING OR UPHOLSTERY FABRICS OR MATTRESSES GETTING IRRETRIEVABLY DUSTY,anna l. | Premières impressions
Le client n'a pas laissé de commentaire.Dorian F. | Expérience générale
I paid for a temperature controlled environment to protect my pictures, videos, and keepsakes. More than three times I came to the storage to get something and found the temperature well over 90. I contacted the office the first time and they said the manager was on the way and would take care of it. I came again a few days later 90+ degrees, and again a week later, over 90 degrees. Waste of money.Amy B. | Expérience générale
I made a reservation over a month ago. When I showed up they rented out my unit and were not able to help other than offering two deprecate units in completely different locations at 60 $more a month. Poor management.RYAN N. | Premières impressions
Le client n'a pas laissé de commentaire.Michael J. | Premières impressions
Really enjoyed it hate leaving. Will hopefully store stuff with uhaul again. Although I will never rent a truck, car hauler or trailer from Uhaul I am having the worst experience with it. And no care I n the world for feelings of a Army Veteran battling PTSD with severe anxiety. If anything they are making it worse.Christine G. | Expérience générale
Le client n'a pas laissé de commentaire.Vilmarys C. | Premières impressions
Le client n'a pas laissé de commentaire.Danny S. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle D. | Premières impressions
Le client n'a pas laissé de commentaire.michael t. | Premières impressions
Busy place but well staffed and straight forward!michael t. | Expérience générale
Le client n'a pas laissé de commentaire.VAIKAKALA H. | Premières impressions
The staff and the facilities were above exceptional for my use. My only negative feedback is that I would hope you could staff more associates to be checking people through the line. I had a medical emergency with my mother and for the first time in my life had to express to the other customers in line I needed to be served right away and get my 91 year old mother to her sr appt. several actually said I had no problem with you going next and I thanked all of them for allowing me to do so. The employee was fast and just perfect getting me all fixed up with rental of truck dolly and on my way. So grateful for your services available.NANCY K. | Premières impressions
Le client n'a pas laissé de commentaire.Erick E. | Online Move In
Le client n'a pas laissé de commentaire.TIFFANY B. | Premières impressions
The process from beginning to move in was extremely simple and very convenient for myself and my busy schedule.Robert O. | Online Move In
Le client n'a pas laissé de commentaire.john j. | Expérience générale
Le client n'a pas laissé de commentaire.Kathi T. | Expérience générale
I enjoyed the staff, pretty oriented and very professional... walked me throughput the whole process. 👍maria a. | Premières impressions
Thank you U-Haul for your service, my experience was excellent and I will recommend because of the excellent service I had.. I had other rental before and it was not clean as this site on West Ave J thanks again Mrs S. Richardsheree r. | Expérience générale
Everything and.everybody was great.thank you u-haul....Joseph B. | Expérience générale
Le client n'a pas laissé de commentaire.Neil D. | Premières impressions
Le client n'a pas laissé de commentaire.KIMBERLY B. | Expérience générale
Le client n'a pas laissé de commentaire.Lezlie M. | Expérience générale
The staff is always very kind, friendly, and knowledgeable.Mikki M. | Online Move In
Vanessa made it very easy and always provides outstanding customer service.Dorian F. | Premières impressions
Le client n'a pas laissé de commentaire.Chris W. | Expérience générale
Le client n'a pas laissé de commentaire.Michele P. | Premières impressions
Le client n'a pas laissé de commentaire.Jennika K. | Premières impressions
Le client n'a pas laissé de commentaire.Donald P. | Premières impressions
Le client n'a pas laissé de commentaire.Juan D. | Premières impressions
My representative JR was very helpful!! I will definitely recommend friends and family!!Armando H. | Premières impressions
Thank u for being patient with me. Was extremely tired n exhausted.shauna c. | Premières impressions
I could never get a hold of anyone in the office. I have ledt several messages with the manager for my account and she never called back. Not dealing with uhaul anymore.Sabrina R. | Expérience générale
No commentsFernadno H. | Expérience générale
U-Haul has a very knowledgeable and courteous staff thank you U-HaulDan K. | Premières impressions
Everyone there was so nice and helpful...and made our move during the holidays less stressful...Peggy W. | Premières impressions
Everyone was very friendly and helpful!Cheryl B. | Premières impressions
Great experienceNarda D. | Expérience générale
The swipe card didn't work, the keypad didn't work. Yesterday I went to load items in storage and I wasn't even in the system. The swipe card works now but the alarm on the unit (1230)still goes off.Dean M. | Premières impressions
Good customer service.Jimmie M. | Premières impressions
Made me buy one of there locks when on line it says you could bring your own ! I was given the impression the first month was free on line when I got there I was told no you have to rent a truck toTracy K. | Premières impressions
Only problem I had was not informed at time of reservation of U-haul and trailer that I would not be able to use ramp. other than that all was great.Christine G. | Premières impressions
Setting everything up was easy & fast. When it came time for me to enter my unit at 8:30pm I was denied entry when I called the manager she wasn't at all helpful or apologetic for the inconvenience.Najah O. | Premières impressions
Will Definitely be using them if ever needed in the future! Already recommended some friends their way.Melissa V. | Expérience générale
The staff was great and extremely helpful.Danielle G. | Premières impressions
Jay(?) individual who showed us where are unit was located did not know where it was at; therefore, we got a nice tour of the area! Told us not necessary to check in each time, especially during hourjanet r. | Premières impressions
I honestly have never had a better experience as far as customer service and or support, I will definitely use uhaul again and will always recommend you. Five stars*****Ruben M. | Expérience générale
Very affordableDouglas B. | Expérience générale
U appreciate such kind,pleasant,efficient and caring service i received with uhaul and storage on west avenue J,services were done in a timely mannerCarla G. | Premières impressions
Storage unit was clean, it was too far from entrance, having those solely help us. But I am a elderly woman with a unsteady gait,"about having handicap units closer to the entrance". Thanks MaxineMaxine O. | Premières impressions
Everyone was very helpfulLezlie M. | Premières impressions
great serviceAnnika T. | Expérience générale
A job well done for being a newly opened site!Micheal S. | Expérience générale
Great customer service from the manager to the staff. Very attentive to all questions with answers.Rolf B. | Premières impressions
This place is disturbing and I can't believe the attitude of a few of the staff working here. I am 100 % disappointed with the service and simply can't believe how some people are even working here.Diana A. | Premières impressions
Very nice, very helpfuljoy m. | Premières impressions
I was impressed with the staff at both Lancaster locations. I do not see that very often.lydia ann l. | Premières impressions
The lack of communication or understanding of time or the availability to have access to unit was poor. Causing to pay for extra day of uhaul truck and extra storage unit.monica a. | Premières impressions
The only improvement i would suggest is some larger than 10 x 10 units. Other than that every thing worked out greatanton k. | Premières impressions
Awesome Service!! These people were great!!Joseph A. | Premières impressions
The staff was nice and helpful. The facility is still being transformed from a retail store, so it was kind of a mess, with lots of painting, & no signs on where anything was, or where to park.Julia A. | Expérience générale
Stored my uboxes at this facility while in between moves. Great decision.john p. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
We have the largest selection in the industry!
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