U-Haul Moving & Storage of West Lancaster

1268 évaluations

1810 W Avenue J   Lancaster, CA 93534

(661) 949-9846

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Pour nous contacter

(661) 949-9846

1810 W Avenue J
Lancaster, CA 93534

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTHA W. 
Évaluation :
3

The signage for returning was very small and not easy to see The online check-in was not very intuitive which led to delay in pickup I really don't like the fuel policy. Keep the trucks full and we return them full. I always feel like I'm putting too much in to avoid getting a exorbitant refuel charge

RICHARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRELL D. 
Évaluation :
5

Easy fast and convenient with no delays or issues to sign up online and access the storage.

Mark M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA C. 
Évaluation :
5

I can't think of anything, everything was great for me.

KATHRYN G. 
Évaluation :
5

They Are very Friendly ,Good Customer Service.

joelito n.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICHOL W.  |  Premières impressions 
Évaluation :
4

It was difficult to communicate. Called several times. Finally got someone who took a message but never heard back from anyone. Also, no response to an email.

Robert K.  |  Expérience générale 
Évaluation :
5

Everything and everyone was kind and helpful

Salvador R. 
Évaluation :
5

I found my experience with U Haul expedient , convenient, and satisfying. I would recommend this business to my family and friends Thanks !

David G.  |  Premières impressions 
Évaluation :
4

the windshield was damaged on the passenger side. and there was a panel inside the that was not noticed until you steppped on it. But your employees were very courteous.

INEKE H. 
Évaluation :
5

Every interaction with staff was excellent.

CRYSTAL T. 
Évaluation :
5

Nothing I can think of.

CRYSTAL T. 
Évaluation :
5

good service

CRYSTAL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL T. 
Évaluation :
5

All that helped me were knowledgeable and very helpful Thanks

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latisha J. 
Évaluation :
5

they are very kind and very professional

FLAVIU W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aubrey f.  |  Expérience générale 
Évaluation :
5

Vanessa and her staff are fantastic people. Always ready to help

Dora Z.  |  Expérience générale 
Évaluation :
5

Those at this location were trained to be customer oriented. Facility clean well kept. On return they came out to me and did finalize my account. I recommend them highly

THOMAS S. 
Évaluation :
5

The check out was a little slow and could be improved.

RICHARD A. 
Évaluation :
5

I will use this location for my goto uhaul from now on. I have had horrible experiences with the last 2 I have used in the area so I wasn't looking forward to renting again. Thank you for changing that opinion, Stephanie Vaughn

STEPHANIE V. 
Évaluation :
5

Only issue was the lock was frozen and hard to open lol. Everything else was so amazing! The customer service was the best. Moving sucks but they made it so easy and pleasant to not only rent the truck, but to extend my reservation and drop off.

CANDICE S. 
Évaluation :
2

The mobile pick up and drop off is an absolute joke. It doesnt work AT ALL! I wasted over 30 minutes in the morning with employees inside, then spent almost an hour and a half to drop off. ITS INSANE AND THE NUMBERS DO NOT CONNECT TO LOCAL REPRESENTATIVES. I have a toddler and baby and was waiting in the cold for the drop and nothing worked!!!! Waited on UHaul customer service line for over an hour. I finally left the car. I am so irritated and annoyed by the entire thing, NEVER AGAIN!

Cheyanne C. 
Évaluation :
5

Do better than you already doing and that will be what you all can do to improve.

TREVOR W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jun P. 
Évaluation :
5

Had to go to a different location to get sn appliance dolly, but I was able to return it at original puck up location.

NICK C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

crystal a.  |  Expérience générale 
Évaluation :
5

Great customer service! Michael was a great help and very nice!

Heather P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eliane P.  |  Expérience générale 
Évaluation :
5

Your support staff and management at this location are top notch and that really made a difference in our storage stay with you. The irony in all of this is we started with this facility when our home was put on the market in mid July of last year. We initially didn't like the fact that rodent boxes were in the units themselves. A support staff member at another location here in Lancaster, Sierra Highway and Avenue L who is a former student of mine, told me the 411 on the rodent boxes and that changed my mind for the positive. Our home sold in 24 hours after being listed and we ended up with 6 storage units, two of which were at this facility and the last one ended up being the unit we initially started with back in June of 2020, unit 1017. I highly commend and will recommend this site to family and friends. A special shout-out to the Assitant Manager Michael at this site and Eric J. for being top notch employees as well as the staffs at this site and Sierra Highway and Avenue L. Your attention to detail really made a difference for me and my Family and we Thank You!! Dr. John P. Crocker Jr. and Family!!

JOHN C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA M. 
Évaluation :
5

Excellent

HOWAR C. 
Évaluation :
2

Did not have the utility dolly I paid for in the truck or the regular dolly even. I'm not sure if they cleaned or not I wiped it down with Clorox wipes just in case.

Elizabeth C. 
Évaluation :
5

Store manager was extremely helpful and knowledgeable.

RICHARD C. 
Évaluation :
5

Staff was very helpful and accommodating.

THOM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCO A. 
Évaluation :
5

Keep up the Great Job!

AARON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRANCE M. 
Évaluation :
1

The worst experience ever! After asking for my ubox to be shipped twice, it didnt happen. Finally happened and it was shipped so far away I had to pay the deliver to my house fee. I will say on the Tennessee end they were great. But, didnt get my stuff in time for Christmas...thanks, ugh

donna D. 
Évaluation :
3

Brakes felt that needed service. The cart attached in the back was major hindrance in fitting in all my items. As long as uhaul keeps those carts in the back. I am never renting from them again

JACOBO O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew J. 
Évaluation :
5

The staff are professional, courteous, & attentive. "Senior clients" like myself appreciate their patience.

ARTHUR R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VAUGHN D. 
Évaluation :
1

I was charged for two storage locks because I was told I needed two and discovered that I didn't need to buy them because Steven who was a rude Uhaul employee gave me two extra locks for free after moving my personal belongings into my Uhaul storage. It is a scam. I called Vanessa who is the manager at the store to give my complaint but the store manager never called me back. What am I going to do with two extra storage locks?? I find that extremely unprofessional and disrespectful. Uhaul makes you buy the Uhaul locks and after moving in, they give you free Uhaul locks. So why does Uhaul sell you locks and after moving your stuff into their storage give YOU 2 free locks???? Does not make any sense.

Lester L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONJA H. 
Évaluation :
5

The windows weren't cleaned very well but other than that I had an awesome experience!!!

DANIELLE R. 
Évaluation :
3

There were not enough cashiers and there was a line. When I arrived there was only one person attending to the customers.

ALBERT B. 
Évaluation :
5

I was charged another full day because I didn't Estimate enough time for my move I was supposed to bring it back by 5:30 but I got it back by 6:30 And was charged two days for the truck and the two dollies that I had I was very disappointed

Damontre W. 
Évaluation :
5

Very friendly staff and very helpful

JARRED C. 
Évaluation :
5

Thanks to yourself and your staff. Easy rent and return experience.

richard a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINA Y. 
Évaluation :
3

Do they maintain service check on vehicles before renting out?

CAROL E. 
Évaluation :
1

No vehicle inspection prior to checking out a vehicle. Was blamed by Uhaul representatives for pre-existing damage. Was told by Uhaul it was my responsibility to document pre-existing damage, despite no clause in my contract stating so. Poor customer service, but it's no surprise to me, since Uhaul is known for hiring complete fucking retards.

JOSHUA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

betty s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

veronica B.  |  Expérience générale 
Évaluation :
5

The staff was outstanding helped me on a number of occasions. The facility is clean and well protected. Always felt safe being there. Would definitely go back. Merci.

David A.  |  Expérience générale 
Évaluation :
5

Fransico was very helpful we really appreciated all his help he went above and beyond to help us all the staff here are really great

JASON G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny R. 
Évaluation :
1

On Nov 12th I reported my items stolen. Uhaul rep told me they would file a claim which they never did.After I called again a gentle finally filed the claim for me. My claim eventually was denied because it was no force entry per Vanessa the manager for Lancaster Site. DOnt tell me to read the contact, I know what it says. With all the camera this facility has no one was willing to at least check the camera to see someone going in and out of my storage. I had 2 tv's 50in and 46 in, my daughter shoes and her Keurig stolen and Uhaul will not take responsibility. I would never recommend your company. I am a traveling healthcare worker and can not believe what has happened. My things was only in the unit 4 months.

Christina C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olma P.  |  Premières impressions 
Évaluation :
5

Courteous, quick, friendly, clean. A+!!!

MATTHEW H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANITA C. 
Évaluation :
5

I know it's kind of hard to see what the trucks look like, but it'd be nice if there was a 20' ft or 26 'ft on the premises when you go to reserve trucks, just so you get an idea how big the truck is.

VICTORIA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quentin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky M. 
Évaluation :
5

Check the truck for tire pressure, alignment, and if the truck can travel long distance (round trip 600 miles). The staff though are great and very helpful.

OSCAR B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jared E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shenikwa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TINA S. 
Évaluation :
2

It rained the day I moved, it never occurred to me the truck I rented might leak but it did big time, all over my furniture. Everything was wet, an antique wood buffet, my sofa, desk, chair, boxes everything and when I informed the manager all she said was that the contract states that the truck is water resistant not water proof, no apologies nothing. She did refer me to the insurance company to file a claim if anything was damaged. I paid for a moving truck, one would assume it would with stand rain since it didn't I would have liked some kind of refund.

DAWN L. 
Évaluation :
1

Was told mileage was unlimited one way. When went to return the truck to Bakersfield (drop off location) from Lancaster (pickup location) was charged an additional approximately 55 $due to going over the mileage. I am highly upset at the misinformation provided and lack of customer service. I put in a claim/complaint (ref# 2931055) in which was denied. Due to lack of assistance and customer service, I will not use U-haul services again in the future. I have requested review of my claim/complaint by a manager!

Keyona S. 
Évaluation :
5

Excellent customer service

SALVADOR R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
4

Air out cabs, lingering smoke!!!

NARDA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
3

The return link didn't work, kept saying I had no order

RICARDO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISHA M. 
Évaluation :
4

Need more agents.

Yolonda W. 
Évaluation :
5

Excellent customer service reasonable prices

RONALD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawna C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher T. 
Évaluation :
4

The way customers reserve their trucks is not efficient and downright ridiculous. In order to help future customers, it seems imperative to improve the reservation process. I made my reservation two weeks in advance, and the day before our move we were told we had to have a smaller truck and we couldn't pick it up until 2 hours later then originally promised. There needs to be better communication between the online reservations and the individual pickup locations. Absolutely ridiculous and unnecessary in this era of technology.

SPENCER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN A. 
Évaluation :
1

Lots of issues> 1st of all the u-boxes were to be stored in home town Originally that is where they were stored, but because of their capacity issues they were moved to another town, with no notification. When it was time to transport them to our new location we were charged a rate that was 624 $more than if they were shipped from home town, which is where we lived and originally stored the U-boxes. It wasn't our decision to move the boxes to the other town. It took me several hours over multiple days of making phone calls to get the issue straightened out and the credit issued.

Lee S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dejon O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AGHAVARD G. 
Évaluation :
5

The staff was amazingly friendly and helpful! They took care of my needs and requests. Plus just so helpful about service! The young lady who runs that place had all the knowledge every one was asking her how to handle the computer information

WILDA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS C. 
Évaluation :
5

Chelsie was very accommodating and helpful! Amazing customer service

DANIELLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY C. 
Évaluation :
5

This is the best location I've ever dealt with.... they are super helpful and accommodating.

MONICA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIELLE Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES T. 
Évaluation :
5

Had a reservation but uhaul wasn't there when I got there. Staff was extremely nice tho.

Mayeli P. 
Évaluation :
5

My experience with Uhaul has always been very good, this time people showed up late because they worked late ( so you can't complain, any help is always good especially when you are moving and they are getting off of work early in the morning ) , then a lock wAs placed on my new storage unit, to where I couldn't take my stuff in. It was like everything was stopping me from bringing the truck back on time , but I still made it. I had to additional helpers in the end, which made it really nice. So I met two new people from coming to Uhaul. ..... And UHaul, did allow me to extend my time, To accomplish my move. Merci

CECILIA P. 
Évaluation :
5

The person who helped me was the same person on the rental and return and she was just awesome.

ROBERT S. 
Évaluation :
5

From start to finish it was actually pleasurable experience, the girl who originally helped me was very knowledgeable and she even check the size of the truck for me to make sure that my product would fit in it. How sweet is that. And when I came back the guy came out immediately and checked over the truck to make sure everything was good and I had a great experience thank you very very much for your time and your help.ðŸ'ðŸ™Œ

DENISE V. 
Évaluation :
4

The gentleman at the counter when I arrived at 10:00 seemed to be off. A couple in front of me asked the gentleman if he had any moving vans available, all he said was NO he gave no apology or “ I'm sorry we don't have anything available “ didn't even look at them just looking at the computer. The gentleman was very cold to me. I've been in customer service for 28 years and I can't stand seeing this kind of service. At my job we fire people who treat others like that. Thanks Joe When I return the truck that was a different story I was expecting the same treatment, boy was I wrong the young man treated me I was his friend you can tell he enjoyed his job. Thanks Joe

Joseph B. 
Évaluation :
5

I was nervous about getting a storage unit but the security measures are great! They could have been explained a little better but it's nothing you can't figure out in a minute or two. The staff is fast, friendly, and professional. I would not hesitate to use this storage facility again and will recommend it to anyone I know who needs it. Merci.

Michael J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christian W. 
Évaluation :
1

I had problems with the trailer and called the number and they never helped me, I only rented it for 2 days and I only used it for 3 or 4 hours and they wanted to charge me for not delivering it on time

DEMARIS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAX P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY J. 
Évaluation :
3

Over charged! Hidden fees! If I wasn't rushed out of my home I would have found a different place!

Alexandra R.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRINISHA P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya S.  |  Expérience générale 
Évaluation :
5

I had no problems there , sometimes I just felt scared going alone , because anyone could enter the building, There was never an attendant anywhere to watch ,,,

Debra B.  |  Expérience générale 
Évaluation :
5

I LOVE THIS PLACE. GREAT STAFF. VERY ACCOMMODATING. HUGE SPACE. CLEAN. DUST FREE. INDOORS. CLIMATE CONTROLLED. WELL LIT. EASY ACCESS. CONVENIENCE HOURS. ALL NECESSARY SUPPLIES AVAILABLE. NO WORRIES ABOUT MY ART WORK MELTING OR UPHOLSTERY FABRICS OR MATTRESSES GETTING IRRETRIEVABLY DUSTY,

anna l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorian F.  |  Expérience générale 
Évaluation :
2

I paid for a temperature controlled environment to protect my pictures, videos, and keepsakes. More than three times I came to the storage to get something and found the temperature well over 90. I contacted the office the first time and they said the manager was on the way and would take care of it. I came again a few days later 90+ degrees, and again a week later, over 90 degrees. Waste of money.

Amy B.  |  Expérience générale 
Évaluation :
1

I made a reservation over a month ago. When I showed up they rented out my unit and were not able to help other than offering two deprecate units in completely different locations at 60 $more a month. Poor management.

RYAN N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J.  |  Premières impressions 
Évaluation :
4

Really enjoyed it hate leaving. Will hopefully store stuff with uhaul again. Although I will never rent a truck, car hauler or trailer from Uhaul I am having the worst experience with it. And no care I n the world for feelings of a Army Veteran battling PTSD with severe anxiety. If anything they are making it worse.

Christine G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vilmarys C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael t.  |  Premières impressions 
Évaluation :
5

Busy place but well staffed and straight forward!

michael t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VAIKAKALA H.  |  Premières impressions 
Évaluation :
5

The staff and the facilities were above exceptional for my use. My only negative feedback is that I would hope you could staff more associates to be checking people through the line. I had a medical emergency with my mother and for the first time in my life had to express to the other customers in line I needed to be served right away and get my 91 year old mother to her sr appt. several actually said I had no problem with you going next and I thanked all of them for allowing me to do so. The employee was fast and just perfect getting me all fixed up with rental of truck dolly and on my way. So grateful for your services available.

NANCY K.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erick E.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIFFANY B.  |  Premières impressions 
Évaluation :
5

The process from beginning to move in was extremely simple and very convenient for myself and my busy schedule.

Robert O.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathi T.  |  Expérience générale 
Évaluation :
5

I enjoyed the staff, pretty oriented and very professional... walked me throughput the whole process. 👍

maria a.  |  Premières impressions 
Évaluation :
5

Thank you U-Haul for your service, my experience was excellent and I will recommend because of the excellent service I had.. I had other rental before and it was not clean as this site on West Ave J thanks again Mrs S. Richard

sheree r.  |  Expérience générale 
Évaluation :
5

Everything and.everybody was great.thank you u-haul....

Joseph B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMBERLY B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lezlie M.  |  Expérience générale 
Évaluation :
5

The staff is always very kind, friendly, and knowledgeable.

Mikki M.  |  Online Move In 
Évaluation :
5

Vanessa made it very easy and always provides outstanding customer service.

Dorian F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michele P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennika K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan D.  |  Premières impressions 
Évaluation :
5

My representative JR was very helpful!! I will definitely recommend friends and family!!

Armando H.  |  Premières impressions 
Évaluation :
5

Thank u for being patient with me. Was extremely tired n exhausted.

shauna c.  |  Premières impressions 
Évaluation :
1

I could never get a hold of anyone in the office. I have ledt several messages with the manager for my account and she never called back. Not dealing with uhaul anymore.

Sabrina R.  |  Expérience générale 
Évaluation :
3

No comments

Fernadno H.  |  Expérience générale 
Évaluation :
5

U-Haul has a very knowledgeable and courteous staff thank you U-Haul

Dan K.  |  Premières impressions 
Évaluation :
5

Everyone there was so nice and helpful...and made our move during the holidays less stressful...

Peggy W.  |  Premières impressions 
Évaluation :
5

Everyone was very friendly and helpful!

Cheryl B.  |  Premières impressions 
Évaluation :
5

Great experience

Narda D.  |  Expérience générale 
Évaluation :
2

The swipe card didn't work, the keypad didn't work. Yesterday I went to load items in storage and I wasn't even in the system. The swipe card works now but the alarm on the unit (1230)still goes off.

Dean M.  |  Premières impressions 
Évaluation :
5

Good customer service.

Jimmie M.  |  Premières impressions 
Évaluation :
2

Made me buy one of there locks when on line it says you could bring your own ! I was given the impression the first month was free on line when I got there I was told no you have to rent a truck to

Tracy K.  |  Premières impressions 
Évaluation :
4

Only problem I had was not informed at time of reservation of U-haul and trailer that I would not be able to use ramp. other than that all was great.

Christine G.  |  Premières impressions 
Évaluation :
1

Setting everything up was easy & fast. When it came time for me to enter my unit at 8:30pm I was denied entry when I called the manager she wasn't at all helpful or apologetic for the inconvenience.

Najah O.  |  Premières impressions 
Évaluation :
5

Will Definitely be using them if ever needed in the future! Already recommended some friends their way.

Melissa V.  |  Expérience générale 
Évaluation :
5

The staff was great and extremely helpful.

Danielle G.  |  Premières impressions 
Évaluation :
3

Jay(?) individual who showed us where are unit was located did not know where it was at; therefore, we got a nice tour of the area! Told us not necessary to check in each time, especially during hour

janet r.  |  Premières impressions 
Évaluation :
5

I honestly have never had a better experience as far as customer service and or support, I will definitely use uhaul again and will always recommend you. Five stars*****

Ruben M.  |  Expérience générale 
Évaluation :
5

Very affordable

Douglas B.  |  Expérience générale 
Évaluation :
5

U appreciate such kind,pleasant,efficient and caring service i received with uhaul and storage on west avenue J,services were done in a timely manner

Carla G.  |  Premières impressions 
Évaluation :
4

Storage unit was clean, it was too far from entrance, having those solely help us. But I am a elderly woman with a unsteady gait,"about having handicap units closer to the entrance". Thanks Maxine

Maxine O.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful

Lezlie M.  |  Premières impressions 
Évaluation :
5

great service

Annika T.  |  Expérience générale 
Évaluation :
5

A job well done for being a newly opened site!

Micheal S.  |  Expérience générale 
Évaluation :
5

Great customer service from the manager to the staff. Very attentive to all questions with answers.

Rolf B.  |  Premières impressions 
Évaluation :
2

This place is disturbing and I can't believe the attitude of a few of the staff working here. I am 100 % disappointed with the service and simply can't believe how some people are even working here.

Diana A.  |  Premières impressions 
Évaluation :
5

Very nice, very helpful

joy m.  |  Premières impressions 
Évaluation :
4

I was impressed with the staff at both Lancaster locations. I do not see that very often.

lydia ann l.  |  Premières impressions 
Évaluation :
2

The lack of communication or understanding of time or the availability to have access to unit was poor. Causing to pay for extra day of uhaul truck and extra storage unit.

monica a.  |  Premières impressions 
Évaluation :
5

The only improvement i would suggest is some larger than 10 x 10 units. Other than that every thing worked out great

anton k.  |  Premières impressions 
Évaluation :
5

Awesome Service!! These people were great!!

Joseph A.  |  Premières impressions 
Évaluation :
4

The staff was nice and helpful. The facility is still being transformed from a retail store, so it was kind of a mess, with lots of painting, & no signs on where anything was, or where to park.

Julia A.  |  Expérience générale 
Évaluation :
5

Stored my uboxes at this facility while in between moves. Great decision.

john p.  |  Expérience générale 
Non reviews have been submitted for this location.

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