Customer Reviews for U-Haul Moving & Storage of West Oak Lane

4 758 évaluations

7400 Ogontz Ave   Philadelphia, PA 19138
(@ Washington Ln)

(215) 224-9440

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(215) 224-9440

7400 Ogontz Ave
Philadelphia, PA 19138
(@ Washington Ln)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

timothy c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RHEIANNA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEITH F. 
Évaluation :
5

Very professional staff. Great service and convenient location for my needs. I left feeling like a valued customer, Thanks Uhaul of Westoak Ln Ogontz team!

STEPHENNA G.  |  Premières impressions 
Évaluation :
5

Customer service was excellent. The guys that checked me in and out were great. Great service.

KHADIJAH C. 
Évaluation :
4

Truck clean, yes. Warning light/readout remained on though- not sure vehicle maintained properly. Something pertaining to tires. Rental agent said was just only (?) electrical but still should be resolved.

PHILIP K. 
Évaluation :
5

Maybe provide trucks with locks free 🔒's

LINDA G. 
Évaluation :
5

Everyone was excellent in every way!!

GARY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMICKA J. 
Évaluation :
3

Too expensive

Kimberly S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANDRA K. 
Évaluation :
5

The staff were very helpful with all of my needs.

Anissa W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WINSTON H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RACQUEAL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELVIN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRA W. 
Évaluation :
5

I want to know why my rental was 55 $last week and 98 $this week?

Ricarda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LATOYA M. 
Évaluation :
5

The pick-up & drop-off process for the truck rental was easy and quick. Through the U-Haul rental process online, I arranged for moving help from Underrated Movers. Paul & Taj from Underrated Movers were absolutely phenomenal. Paul especially was amazing. He called me a half hour after I arranged for their help online to introduce himself, gather information, confirm the pick-up & drop-off location, and go over the finer details of my move so they could be prepared to meet my needs. I even received another follow-up call a few days before my move and the day before to confirm and see if I had any concerns or questions, which I greatly appreciated. They walked me through the entire process every step of the way, were patient and understanding, put me at ease and took a lot of the stress factor out of moving for me, treated my belongings with the utmost respect, were friendly and welcoming, willing to answer any and all questions I had, & worked with great speed and diligence to get the task done with expertise. It is because of all of all of these things and more that I would highly recommend Underrated Movers to everyone I come across who are in the process of moving. Having them be a part of my move was the best decision I made, and I highly commend them both for their professionalism and skill.

NAEEM T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAXAMILLION K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vlad K. 
Évaluation :
5

JUST CALL U HAUL LET THEM KNOW WHAT YOU NEED 😉

RENA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin C. 
Évaluation :
3

The upper units in the warehouse is hardly acceptable. They're large enough to store furniture yet the o ly means of access is a (sturdy enough) portable stairwell on an uneven floor. Make proper access to upper units available. The staffs friendliness and willingness to help and accommodate made the inconvenience acceptable.

Timothy K.  |  Expérience générale 
Évaluation :
5

👍❤️⭐️⭐️⭐️⭐️⭐️1/2⭐️

ALBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ravi B. 
Évaluation :
3

This company lied about having the amount of gas in truck when I took a picture of it having only a half tank I made sure I returned it with the same amount spending 15. To do so and they took 11,5 more out for gas and have not returned my call nor answer my call

CYNTHIA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAWRENCE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVON M. 
Évaluation :
5

Continue to provide excellent customer care and maintain clean vehicles for your customers.

ADRIENNE H. 
Évaluation :
3

We reserved the truck more than a week in advance from a location close to our house. The pick up location was changed a few days before pick up. On the morning that we were supposed to pick up I got a "reminder" email and noticed the pick up location was changed again. If I hadn't looked at the reminder I would not have known it was changed again. This newest location was a 40 minute drive to get the truck (first location would have been 5 to 10 minutes). I called to verify what location had the truck. The woman that answered verified the location and said she would add on 25 extra miles because we were now likely to go over our mileage (on way rental with miles included). When we got to the pick up location the extra miles were not added and we were told we would be charged 0,4/mile if we went over. After some unnecessary Back and forth (considering all we had to put up with already) they added the extra 25 miles. When we turned the truck in we had used that extra mileage just because the pick up location had changed.

CONRAD B. 
Évaluation :
1

I would like a complete refund I was late due to my turn not starting and had to pay the movers extra money

KARTER C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIMOTHY H. 
Évaluation :
5

Excellent service à la clientèle

beverly f.  |  Premières impressions 
Évaluation :
5

Smooth & Easy!!

WALTER R. 
Évaluation :
5

I am not sure why I was overcharged almost 20 $. The tank was still on full when I returned it and everything was in good shape. This is ridiculous.

ADE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VAUGHN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD M. 
Évaluation :
5

Everything was great 👍🏾

KEMP B. 
Évaluation :
4

The car made extremely loud noise and super slow on speed and gas tank was in empty

RYSEAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE W. 
Évaluation :
1

The team at this location was unresponsive. The calls were forwarded and no one at the location would answer.

Sarecia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMELO JR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyrone B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACINTA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BETTY K. 
Évaluation :
5

Excellent service à la clientèle

beverly f.  |  Expérience générale 
Évaluation :
3

On my return of the vehicle during afternoon hours the rental was not timely recorded as returned. I Was contacted by a rep later that evening as to when will the rental be returned. I had to follow up with CS later the same evening to verify receipt of the rental. I was told to contact the rental agency the next day to confirm return. The entire process appears to be disorganized.

VICTOR B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHNNY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane J.  |  Expérience générale 
Évaluation :
1

No communication with store manager. While trying to make payment arrangements. He ignored all attempts to work it out. During a worldwide pandemic. He sold all my stuff.

Lacie N.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

beverly f.  |  Premières impressions 
Évaluation :
4

Make sure that windshields are clean this is something that I have experienced in the past also

PAUL H. 
Évaluation :
5

The two employees that helped me near closing time were efficient and friendly.

PAMELA W. 
Évaluation :
4

Outdider the u haul office irrelevent peolple keep standing and bother the customers with rude attitude. Do not let them stand there.

SAHRAM G. 
Évaluation :
3

Convenient location but definitely need to check any vehicle and equipment rented from this location.

BRIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherie C.  |  Expérience générale 
Évaluation :
2

The truck that I reserved was not available. They gave me a cargo van that needed breaks and an oil change. Customer service reps were young, rude and unprofessional.

Nicole S. 
Évaluation :
4

If it was near them. I am very bothered by the fact that your mileage was not the same as the actual mileage in the vehicle. when I got into the vehicle it read 90107, not 90050. I had two people witness his error , but I neglected to photograph it. That was my mistake. Your company owes me for 12 miles, although I doubt that I will ever see it.

TANYA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HELEN G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wayne K. 
Évaluation :
5

More staff. Shorter wait time.

TIMOTHY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH D. 
Évaluation :
5

I wastreat so good tgat I hope you kwwp these same people. Excellent service polite friendly and helpful

JEROLD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WINSTON H. 
Évaluation :
4

AUCUNE

CAROL W. 
Évaluation :
5

it's great

Alfeia D. 
Évaluation :
4

Helpful and attentive.

LYNNE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALIM W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALPHONSO B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lamaya B.  |  Expérience générale 
Évaluation :
3

explain full details of contract

FARUQ M. 
Évaluation :
5

Great service. This will be my go to facility for moving and equipment.

MIRANDA W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tony P. 
Évaluation :
4

The location had a bad smell. Other than that my experience was great!!

NAKIYAH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE W. 
Évaluation :
1

Ordered 26 ft truck that was not available even though I booked days in advance. Also the 15 foot truck that was originally assigned had its catalytic converter stolen and I was further delayed till they found a replacement truck

DEEPTA H. 
Évaluation :
5

Uhaul should inform its customers of the fuel tank size of the vehicle they're renting, so that the customer can make a judgement about how much fuel to put in the vehicle before returning.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN L. 
Évaluation :
1

you tried to kill me twice with the tires blowing out on the trailer you rented me. when i returned it you appologized and told me no charge. a month later you just sent me a receipt showing you have just went into my checking account and TOOK my money anyway. be ready. im suing you

PAUL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne W. 
Évaluation :
5

Note - van service indicator for 'oil change' Very happy w/ Ogontz location, NOT HAPPY w/ U-Haul. Pricing has increased to a point that it's not a good value. We rent very regularly and get no price break

John C. 
Évaluation :
5

very nice clean fast convenient

Renee J. 
Évaluation :
5

Great service

DANIEL I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAAC J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERENCE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian n.  |  Expérience générale 
Évaluation :
5

The manager on duty was very helpful and took care of me when I was there

Kaleem S.  |  Expérience générale 
Évaluation :
4

I requested a vehicle at the Glenside UHaul but was set up with a van at the Ogontz site. The order included this change BUT the text and email notifications should HIGHLIGHT the changed location. Also, during the online order process if a customer is being sent to another location for the vehicle that should be noted immediately. A simple warning and confirmation option would be very helpful: "U Haul customer, your vehicle is not available at this location, we can reserve a vehicle at the OTHER location. Please click YES to proceed with the new location."

Christopher P. 
Évaluation :
5

Aucun

Douglas K. 
Évaluation :
2

The trucks should get all bent parts replaced and they need to move the trucks fully under the return awning so that ogontz Ave isn't blocked; I am sypathetic to the "labor shortage" though. You obviously need locations in Philly but I'd recommend ppl to others nearby.

JARON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNEB B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON A.  |  Expérience générale 
Évaluation :
2

This site is unable to handle custom issues and when a customer try to resolve an issue they are rude and hang the phone up on you......and charge you without clearly explaining the charges.

DORIS E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL H. 
Évaluation :
4

Smelled like smoke.

RYAN H. 
Évaluation :
4

Truck ran fine. Low tire pressure on one wheel. Windshield had small known crack. Oily substance on the truck bed. Hopefully maintenance will improve.

TERENCE B. 
Évaluation :
5

As my professional movers,All My Sons bailed on me at the last minute, I was glad you were there. My son-in-law dealt with you in the past and I am glad you were there for me this time.

Abdoulaye B. 
Évaluation :
3

The gentleman inside was helpful. The young man that was supposed to be helping outside acted as if I was bothering him by asking for the equipment. When I went to return the equipment he walked past me several times and after waiting about 10 minutes I had to go inside the building in order for them to actually help me. The process seemed strained and uncomfortable. The young man helping with the truck return at one point asked me if the fuel gage was correct, then I let him know that the rented dolly was in the truck, he then asked as I was walking away where the dolly was. He seemed uninterested in helping me, the customer and it made for a very uncomfortable experience. I won't ever rent a uhaul from this site again.

LAUREN C. 
Évaluation :
5

The worker were so helpful and very polite.

EVETTE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANCE Y. 
Évaluation :
5

I've used a few different storage places over the years. The Ogontz Ave U-Haul definitely is the best.

JOHN C.  |  Expérience générale 
Évaluation :
3

Customer service line was a long wait and I never got through. Was on hold for an hour till it hung up. Je

Jaime T.  |  Premières impressions 
Évaluation :
5

very satisfied

JOHN C.  |  Premières impressions 
Évaluation :
5

I want to give a beyond the highest rating possible for the associaite Ms. Precious...My experience at this location has always been cordial and mostly comfortable...I have complained about the locations inability to put curtains or a visual barrier up to block the street traffic from viewing my unit and I when . entering to do work...This is a safety threat to me and anyone else that has a unit in that area...For almost a year I was unable to have the issue remedied or corrected...I have been asking for a new unit to accommodate or a barrier to block the visual field from street traffic...Ms. Precious remedied this on our 1st encounter...She secured me a new unit and ensures that my needs were met and accommodated...I was grateful and elated with Joy...I had considered using another company throughout the year but thanks to Ms. Precious this is no longer a consideration...This is why I want to thank Me. Preciousfor her immaculate service provided on this day. Please share this with her. Merci.

charles y.  |  Premières impressions 
Évaluation :
2

it was the worst experience I ever had with everything that's going on in the world I could have put my items in storage and not have to worry I ask for a storage unit to fit the size truck that I wanted I rented a sixth a 17 foot truck and got a closet for a storage unit it was at least a two bedroom apartment size trucks and I got a car trunk for storage I don't understand in what universe that matched I could not get into the unit it was un locked that could not find the key granted it was just one person in the office I just wouldn't recommend anyone use this facility at this time

NATASHA T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherie C.  |  Premières impressions 
Évaluation :
5

It was a very good experience

CHARLES D.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful in an already stressful situation

Keosha D.  |  Premières impressions 
Évaluation :
5

The customer service was excellent, the facility clean and moreover your employees pleasant. They made a rather difficult situation bearable. Hat's off to Mr. Hollis and Jalen, they great!!!

carmen l.  |  Premières impressions 
Évaluation :
5

Keith was very helpful. On the day of my move-in, he opened the loading door, guided the moving van & was generally very accessible.

Barbara F.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

Retour
Haut de la page