Customer Reviews for U-Haul Moving & Storage of West Oak Lane

4 813 évaluations

7400 Ogontz Ave   Philadelphia, PA 19138
(@ Washington Ln)

(215) 224-9440

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(215) 224-9440

7400 Ogontz Ave
Philadelphia, PA 19138
(@ Washington Ln)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

DELOIS N. 
Évaluation :
5

They were available with what I needed at the last minute. I'm so appreciative.

EUGENIA F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHENELLE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL H. 
Évaluation :
5

Make sure all the vehicles that are being provided are up to date on their services. Before renting them. I didn't have a problem with them yet but I do notice lights illuminated that shouldn't be when rented out. Like tires and oil changes. I understand they have to make money too. But if you have a law suit due to a customers safety. I wouldn't be one of those customers because seeing stuff like that I know how to fix it. However it's not the customers job.

Felisia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE W. 
Évaluation :
5

⭐️⭐️⭐️⭐️⭐️1/2⭐️

ALBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAN L. 
Évaluation :
1

Walked into a lady screaming at the front desk people. She was alittle crazy and the lady was throwing Fbombs and also putting on her brass knuckles. Kind of intimidating. When I was checking out I wanted to change my reservation from two days to one day. The guy at the place said I didn't need to change my reservation since when k dropped of the truck the receiving locations would make the appointment changes. Also they came me a truck that was unsafe with seriously damaged tiers. Very unhappy with the whole w

NICOLAI R. 
Évaluation :
5

The customer service was awesome the young men and women who work at Uhaul were very respectful we had a great conversation we laughed we talk we purchase our haul everything was great

KIM S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTOINE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NACOLE S. 
Évaluation :
5

Renting was quick and easy.

RONALD F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RITA B. 
Évaluation :
4

The vehicle needed to be washed.

Velvet C. 
Évaluation :
5

Excellent customer service and quick service.

ROBERT S. 
Évaluation :
1

Hello: I was very disappointed that the rental van we used was near the E gas mileage. So my husband paid $20 to fill the gas tank up to get back and forth and have enough gas to return it. We return the rental van, it was 3:55pm. The Clerk said, we can go he would put the information thru. We didn't have to wait. I would like to be reimburse for the overcharge of 4:23pm. It wrong I will never rent a van in the future at that site again. Please reimburse because I return the van back before 4:pm. I have the picture of the empty gas tank and it was returned almost half field. Thank you, Mrs. Georgette Freeman

Georgette F. 
Évaluation :
5

The general manager was amazing. We booked the vehicle on-line and applied a $35 certificate, which appeared to be accepted. At the time of contracting at the U-Haul store, I was not aware the the $35 certificate was not applied. So, before returning the vehicle, I discussed the issue with the general manager and he was able to make a $35 adjustment to the bill. He went out of his way to make a customer happy and satisfied.

PETER B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrice M. 
Évaluation :
5

Employee by the name of Mike was very informative and helpful upon drop off

BRITTANIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE W. 
Évaluation :
4

The 10 foot truck was clean, however the driver side door was dented. Minor issue overall, but detracted from well maintained condition

John R. 
Évaluation :
5

Keep doing what you're doing

AKEIL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANNA R. 
Évaluation :
5

👍⭐️⭐️⭐️⭐️⭐️1/2⭐️👍💫💫💫

ALBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUANITA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE C. 
Évaluation :
5

I had an absolutely flawless experience. I rented a truck and a large storage unit and was there on and off for two weeks visiting the storage unit. That was occasionally late at night, and I always felt secure. The whole outdoor space is lit up like daylight at night, and monitored. The units have a very loud alarm system that activates as soon as the the bolt on the doors is disengaged. The employees were better than good, always funny and friendly and extremely helpful. I also used their moving service. The two gentlemen who were sent out to me were so sweet and kind and lightened the mood on a very stressful day.

Gwyneth M.  |  Expérience générale 
Évaluation :
5

If you continue to treat other customers like you treated me, there cannot be any issues. Thank You.

DARRELL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAKEEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN H. 
Évaluation :
5

It is very convenient for me and the staff was very kind It was so quick with the paperwork that I forgot the Muslim woman name a very friendly Lady

Lynette B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FERNANDUS H. 
Évaluation :
5

I had a great experience

ANTHONY G. 
Évaluation :
5

keep up the good service

Terrance C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON P. 
Évaluation :
4

The equipment was in need of some maintenance. The door did not stay up well by itself. One of the wheels was very rusty and had me a little worried

MICHAEL M. 
Évaluation :
5

very professional and knowledgeable...great service keep it the same

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTOINETTE H. 
Évaluation :
5

Nothing, the staff was very friendly.

MICHAEL S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MORGAN G. 
Évaluation :
2

There were bags with broken glass in them from the previous rental in the back. The truck in question (TM 1080) was in HORRIBLE condition. The wheel alignment was completely off - my partner had to jerk the steering wheel several times to have it straighten. There was also a screeching noise from the right rear tire. Not a great experience. PLEASE have this vehicle serviced before you rent it to someone else.

MEREDITH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY D. 
Évaluation :
3

Actually fix what the customer is complaining about or give them a different vehicle.

BRENNEA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUINTON F. 
Évaluation :
5

⭐️⭐️⭐️⭐️⭐️1/2⭐️ Beautiful people very nice 👍

ALBERT W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
2

I would to say that the people at this location lies about having unlimited mileage and they are very rude

TANYA W. 
Évaluation :
5

The team seemed to be very well trained and I heard their conversation with other customer's. My transaction was very smooth. The sales floor was very clean and seemed to be well stocked. I used the night drop box and received my email with a final receipt. I would use this location again.

JERMAINE W. 
Évaluation :
4

The customer service was available when needed, and was able to assist me and my needs in a timely manner. However, the truck it self needs some attention, drives great, but the tire pressure warning indicator was on for all tires. Also, the handle for the driver window was missing its knob. However, as I stated, it drove very well for the nine miles I needed it for. Thank you,

ALLEN B. 
Évaluation :
5

Everything was fantastic!!

WALTER R. 
Évaluation :
5

Maintain social distance

FARUQ M. 
Évaluation :
4

Better training on trailers and the need for them to be level. Employees should be knowledgeable about drop height and how to measure etc. however, employees were very accommodating, personable and friendly.

CHARLA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damian P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

timothy c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RHEIANNA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEITH F. 
Évaluation :
5

Very professional staff. Great service and convenient location for my needs. I left feeling like a valued customer, Thanks Uhaul of Westoak Ln Ogontz team!

STEPHENNA G.  |  Premières impressions 
Évaluation :
5

Customer service was excellent. The guys that checked me in and out were great. Great service.

KHADIJAH C. 
Évaluation :
4

Truck clean, yes. Warning light/readout remained on though- not sure vehicle maintained properly. Something pertaining to tires. Rental agent said was just only (?) electrical but still should be resolved.

PHILIP K. 
Évaluation :
5

Maybe provide trucks with locks free 🔒's

LINDA G. 
Évaluation :
5

Everyone was excellent in every way!!

GARY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMICKA J. 
Évaluation :
3

Too expensive

Kimberly S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANDRA K. 
Évaluation :
5

The staff were very helpful with all of my needs.

Anissa W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WINSTON H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RACQUEAL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELVIN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRA W. 
Évaluation :
5

I want to know why my rental was $55 last week and $98 this week?

Ricarda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LATOYA M. 
Évaluation :
5

The pick-up & drop-off process for the truck rental was easy and quick. Through the U-Haul rental process online, I arranged for moving help from Underrated Movers. Paul & Taj from Underrated Movers were absolutely phenomenal. Paul especially was amazing. He called me a half hour after I arranged for their help online to introduce himself, gather information, confirm the pick-up & drop-off location, and go over the finer details of my move so they could be prepared to meet my needs. I even received another follow-up call a few days before my move and the day before to confirm and see if I had any concerns or questions, which I greatly appreciated. They walked me through the entire process every step of the way, were patient and understanding, put me at ease and took a lot of the stress factor out of moving for me, treated my belongings with the utmost respect, were friendly and welcoming, willing to answer any and all questions I had, & worked with great speed and diligence to get the task done with expertise. It is because of all of all of these things and more that I would highly recommend Underrated Movers to everyone I come across who are in the process of moving. Having them be a part of my move was the best decision I made, and I highly commend them both for their professionalism and skill.

NAEEM T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAXAMILLION K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vlad K. 
Évaluation :
5

JUST CALL U HAUL LET THEM KNOW WHAT YOU NEED 😉

RENA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin C. 
Évaluation :
3

The upper units in the warehouse is hardly acceptable. They're large enough to store furniture yet the o ly means of access is a (sturdy enough) portable stairwell on an uneven floor. Make proper access to upper units available. The staffs friendliness and willingness to help and accommodate made the inconvenience acceptable.

Timothy K.  |  Expérience générale 
Évaluation :
5

👍❤️⭐️⭐️⭐️⭐️⭐️1/2⭐️

ALBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ravi B. 
Évaluation :
3

This company lied about having the amount of gas in truck when I took a picture of it having only a half tank I made sure I returned it with the same amount spending 15. To do so and they took 11,5 more out for gas and have not returned my call nor answer my call

CYNTHIA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAWRENCE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVON M. 
Évaluation :
5

Continue to provide excellent customer care and maintain clean vehicles for your customers.

ADRIENNE H. 
Évaluation :
3

We reserved the truck more than a week in advance from a location close to our house. The pick up location was changed a few days before pick up. On the morning that we were supposed to pick up I got a "reminder" email and noticed the pick up location was changed again. If I hadn't looked at the reminder I would not have known it was changed again. This newest location was a 40 minute drive to get the truck (first location would have been 5 to 10 minutes). I called to verify what location had the truck. The woman that answered verified the location and said she would add on 25 extra miles because we were now likely to go over our mileage (on way rental with miles included). When we got to the pick up location the extra miles were not added and we were told we would be charged 0,4/mile if we went over. After some unnecessary Back and forth (considering all we had to put up with already) they added the extra 25 miles. When we turned the truck in we had used that extra mileage just because the pick up location had changed.

CONRAD B. 
Évaluation :
1

I would like a complete refund I was late due to my turn not starting and had to pay the movers extra money

KARTER C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIMOTHY H. 
Évaluation :
5

Excellent service à la clientèle

beverly f.  |  Premières impressions 
Évaluation :
5

Smooth & Easy!!

WALTER R. 
Évaluation :
5

I am not sure why I was overcharged almost $20. The tank was still on full when I returned it and everything was in good shape. This is ridiculous.

ADE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VAUGHN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD M. 
Évaluation :
5

Everything was great 👍🏾

KEMP B. 
Évaluation :
4

The car made extremely loud noise and super slow on speed and gas tank was in empty

RYSEAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE W. 
Évaluation :
1

The team at this location was unresponsive. The calls were forwarded and no one at the location would answer.

Sarecia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMELO JR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyrone B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACINTA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BETTY K. 
Évaluation :
5

Excellent service à la clientèle

beverly f.  |  Expérience générale 
Évaluation :
3

On my return of the vehicle during afternoon hours the rental was not timely recorded as returned. I Was contacted by a rep later that evening as to when will the rental be returned. I had to follow up with CS later the same evening to verify receipt of the rental. I was told to contact the rental agency the next day to confirm return. The entire process appears to be disorganized.

VICTOR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane J.  |  Expérience générale 
Évaluation :
1

No communication with store manager. While trying to make payment arrangements. He ignored all attempts to work it out. During a worldwide pandemic. He sold all my stuff.

Lacie N.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

beverly f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherie C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lamaya B.  |  Expérience générale 
Évaluation :
5

Great service

DANIEL I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian n.  |  Expérience générale 
Évaluation :
5

The manager on duty was very helpful and took care of me when I was there

Kaleem S.  |  Expérience générale 
Évaluation :
5

I want to give a beyond the highest rating possible for the associaite Ms. Precious...My experience at this location has always been cordial and mostly comfortable...I have complained about the locations inability to put curtains or a visual barrier up to block the street traffic from viewing my unit and I when . entering to do work...This is a safety threat to me and anyone else that has a unit in that area...For almost a year I was unable to have the issue remedied or corrected...I have been asking for a new unit to accommodate or a barrier to block the visual field from street traffic...Ms. Precious remedied this on our 1st encounter...She secured me a new unit and ensures that my needs were met and accommodated...I was grateful and elated with Joy...I had considered using another company throughout the year but thanks to Ms. Precious this is no longer a consideration...This is why I want to thank Me. Preciousfor her immaculate service provided on this day. Please share this with her. Merci.

charles y.  |  Premières impressions 
Évaluation :
2

it was the worst experience I ever had with everything that's going on in the world I could have put my items in storage and not have to worry I ask for a storage unit to fit the size truck that I wanted I rented a sixth a 17 foot truck and got a closet for a storage unit it was at least a two bedroom apartment size trucks and I got a car trunk for storage I don't understand in what universe that matched I could not get into the unit it was un locked that could not find the key granted it was just one person in the office I just wouldn't recommend anyone use this facility at this time

NATASHA T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherie C.  |  Premières impressions 
Évaluation :
5

It was a very good experience

CHARLES D.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful in an already stressful situation

Keosha D.  |  Premières impressions 
Évaluation :
5

The customer service was excellent, the facility clean and moreover your employees pleasant. They made a rather difficult situation bearable. Hat's off to Mr. Hollis and Jalen, they great!!!

carmen l.  |  Premières impressions 
Évaluation :
5

Keith was very helpful. On the day of my move-in, he opened the loading door, guided the moving van & was generally very accessible.

Barbara F.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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