Customer Reviews for U-Haul Moving & Storage of West Pensacola

991 évaluations

4211 Mobile Hwy   Pensacola, FL 32506

(850) 266-7482

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(850) 266-7482

4211 Mobile Hwy
Pensacola, FL 32506

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Workers very friendly and helpful

PATTY A W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD ANTON E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODERICK B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE S. 
Évaluation :
5

Great people, excellent service

RICHARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianne F.  |  Premières impressions 
Évaluation :
5

Whoever trained the young man that helped us the night we rented this trailer needs to be given a raise

DANIEL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

frank S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
5

This was not my designated drop off site but was a more convenient spot for me to leave the trailer. I appreciated the folks accommodating me by taking the equipment from me and not insisting that I take it to the originally assigned site.

Martin T. 
Évaluation :
4

Your eCommerce site is a mess. I could not access half of the features on my mobile and had to wait for an hour two different times. I updated my payment info and address but they were not updated in the master file and I was charged late fees. When I enquired about it, I was told to try again later. This was after waiting on hold for over 40 minutes. Your staff did a great job face to face but you need to get a hold on your website.

Gary B. 
Évaluation :
5

Prompt service for a last minute expedited move. Having an office rental location open on a Sunday was extremely invaluable. Reserved rental equipment late on Saturday evening and able to pick up on Sunday morning relieved al ot of stress.

ROBERT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRENT H. 
Évaluation :
3

After assignment to a storage unit, and after unloading the truck, went to my unit....and it was occupied. Moving is already stressful enough as it is, but assigning an occupied unit is just unacceptable. Even though they made it right, after me having to walk the premises myself, I found an empty unit, and I informed uhaul of their mistake. They comped me a LOCK for the inconvenience. Lol....unacceptable.

Krystal V.  |  Premières impressions 
Évaluation :
5

Very clean excellent customer services!!!! 👌 Thank you to all of the employees!!!! If you have any questions feel free to contact me I wish I could have a bigger storage unit but they help .. with my needs!! 🙏

HARRY D. 
Évaluation :
5

Convenient location. Of no fault of their own, uhaul requires you to take a photo of the cleanliness of the return, as well as location verification. This can become problematic when you are 4 days deep in traveling, low on battery and low on gas. The perfect storm to make an easy return incredibly difficult. I wish I could have just talked to a real person but my options were: wait on the phone for hours or wait for phone to charge precariously as gas dabbled low. Great interactions with U-Haul Moving & Storage Of West Pensacola, less than satisfactory interactions with uhaul "easy" app return.

AMELIA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN M. 
Évaluation :
3

Understaffed and didn't have the size storage locker I needed. Ended up with two 5x5 and had to make it work. Staff was helpful to the bare minimal.

Mark M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LASONYA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gloria s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGIE N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICE A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julius H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer A.  |  Expérience générale 
Évaluation :
4

Friendly people, very informative.

Mica S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy s.  |  Premières impressions 
Évaluation :
5

Excellent customer service and experience

Joseph B. 
Évaluation :
5

Excellent service à la clientèle

Sean F. 
Évaluation :
2

employee need more info training

JEAN F. 
Évaluation :
4

Would be nice if it was 24 hr access since we have the access cards. Everything else was great!

Joshua V.  |  Premières impressions 
Évaluation :
5

The service was great

Willie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda H.  |  Premières impressions 
Évaluation :
2

The entire process was simple and easy from pick-up to drop off. However, I requested an appliance dolly, paid 12 $for it and it was never provided. This severely delayed the speed of my move and made everything all together that much more difficult. The other issue was that I requested a 15' truck. My email verification confirmed this request. However, without my knowledge or consent, U-Haul switched this request to a 26' truck. You can imagine my surprise and terror when I realized I had to drive a truck that had the equivalence of a semi. The U-Haul website clearly states that if they do not have the truck you requested they will compensate 50 $. This was not the case and the amount was never offered.

Luke C. 
Évaluation :
4

Sweep the truck

Daniel G. 
Évaluation :
5

They were very helpful, explained everything. Showed me how everything worked. They have a great staff. The place is clean, friendly service, far pricing. Answer questions and are very professional.

Kelly M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom P. 
Évaluation :
5

Super staff! Helpful and friendly

Brenda P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE P. 
Évaluation :
1

Please fix my invoice. I was supposed to have a furniture dolly but there was not one in the truck I rented. However I am still being billed 7$ for it. Once it is fixed I will update my rating.

James F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTANY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS K. 
Évaluation :
5

Include wire harness that the casing is not damaged

Jim K. 
Évaluation :
5

My experience was great

James B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brent c.  |  Premières impressions 
Évaluation :
5

Justin the owner is awesome. Worked with me on a situation we had and really went the extra mile to help. 10/10 would recommend for any of your storage needs.

brent c.  |  Expérience générale 
Évaluation :
5

The back of the trailer want swept and the Furniture covers were in a heap with plant debris. Hopefully I won't be charged for that.

Nicole W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLES L. 
Évaluation :
5

I can't remember his name but Saturday @ 4:30 the rep was awesome. 5/22/2021. Very kind and courteous. Through general convo I learned they were running late but I couldn't tell. They did great.

MICHAEL S. 
Évaluation :
5

The only thing I didn't know when renting the trailer is there's no price break if you bring it back early. I rented it Friday afternoon and returned to the drop off location Saturday afternoon but I still had to pay for it all the way through till Monday. Other than that I had no issues with the trailer or the people.

GEORGE M. 
Évaluation :
5

This location has exceeded customer service ! They provided the communication step by step what would take place - asked pertinent questions - Davis was wonderful!!!! Savanna the driver also communicated to ensure proper placement of the boxes - and was met with several challenges retrieving our empty boxes - she never gave up nor complained!!! I highly highly recommend this service from this location!!!! THANK YOU.

Deena C. 
Évaluation :
5

Nothing. Great customer service also. Very friendly and eager to help! Je les recommande fortement. 

TODD H. 
Évaluation :
5

Very Outstanding Service

SHARON P.  |  Premières impressions 
Évaluation :
5

Very nice and very helpful. Clean nice little place very fast detailed service

IAN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOGENIA J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latasha R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

donnamarie l.  |  Expérience générale 
Évaluation :
5

Thanks for your help Michael ..

dErnest h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sean k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanne W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sion H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiffany p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M.  |  Expérience générale 
Évaluation :
5

Awesome! Really streamlined the moving process, even with changing my reservation around same day

Anthony G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirby G.  |  Premières impressions 
Évaluation :
1

I had major issues at this location and I don't think they'll try to resolve them. I contacted corporate with hopes of resolving or replacing my children and my items. But now I'm forced to take legal action.

REGINA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew John W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elvin H. 
Évaluation :
5

The staff were very friendly and helpful!

REBECCA L.  |  Premières impressions 
Évaluation :
5

Thank you very much for everything you guys were great , see you next time

Cesar S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathaniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD K. 
Évaluation :
5

on top of the game and ready when required

IAN M. 
Évaluation :
5

If it's not broke don't fix it

HARRY S. 
Évaluation :
5

I had to change drop off locations. I tried to call multiple times. I was on hold for 15 minutes then the call ended. This happened two times. Your corporate customer service sucks. Answer the phone!!!

Thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PORTIA G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICHOLAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie O. 
Évaluation :
5

None needed - staff and equipment were excellent

JAMES M. 
Évaluation :
1

Vehicle not filled up with gas, did not have moving equipment I requested, check in process was a pain, u-haul representatives harassed me over the. Terrible experience. Will use another company next time.

joshua M. 
Évaluation :
5

Nothing Everything And Everyone was Courteous and Very Helpful

Sherri S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFELY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie E.  |  Premières impressions 
Évaluation :
5

They were quick on hooking and checked me through phone. i really didnt have to get out my car. very professional and pleasant.

CRYSTAL W. 
Évaluation :
3

Dropping the trailer off was very frustrating. The first place I was supposed to drop it off was closed. When I called the customer service the lady directed me to a parking lot in the middle of nowhere with no uhaul signs anywhere. A friend was able to tell me where there was a uhaul storage to drop it off.

Joseph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Starlette W.  |  Expérience générale 
Évaluation :
4

Access to the units could be a little longer. I was moving things alone and ran out of time due to the access unit closing at 10pm. So I had to keep the truck another day.

Steffi G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda W.  |  Expérience générale 
Évaluation :
5

Confusing process to turn in truck. We apparently went to the wrong Uhaul (4921 Mobile parkway) but the big signs on the door say 4211 Mobile Parkway. Had trouble trying to turn in the truck. Location service would not work. Couldn't find the bar code to scan. Spent 30 minutes trying to return the truck. Eventually called the uhaul number on the door and discovered that we were at the wrong location. Lady was very helpful but we were tired and frustrated.

LOUISE C. 
Évaluation :
1

Teach employees the value of Customer Service. Customers are always having to wait even when they already had a reservation and checked in online. The employees have NO Customer Service Skills when an issue, problem, or damage is brought to their attention on equiptment that is being picked up and they clearly ignore any concern of the customers about the condition of the equiptment. They will still hook it up and walk away with out a care in the world. I suggest you take pictures of ANY equiptment that you rent, ESPECIALLY from this location.

RONALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eliezer P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEITH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
5

Seems like alot of hidden fees

Thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glen G. 
Évaluation :
4

Option for 24 hour access would be superb. LOVE the agent that assisted me! SUPERB job!!

SHERYL C.  |  Premières impressions 
Évaluation :
5

I was a little hesitant after reading reviews then for security due to it being on West side, but the team was fantastic and the facilities are well secured. Didn't like that I had to buy different style locks, but that wasn't a game changer.

CASSANDRA L.  |  Premières impressions 
Évaluation :
5

Matthew provided excellent customer service.

Richard S.  |  Premières impressions 
Évaluation :
5

The customer service is outstanding compared to the other location. Someone went into the truck and took my items out but it was my fault for leaving the truck unattended at this location. I wish they would've took my complete serious. Also please hire customer service reps for over the phone, email, and chat agents It's extremely hard to contact U-haul What if something serious happens

regina O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA S. 
Évaluation :
5

Not a thing.

Andrew John W. 
Évaluation :
5

They have pull-up area,says stop & someone will be right with you.It took several minutes for someone to come help & I could see all these workers standing on the inside talking to this girl..

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
3

Too many people standing around talking about personal things when customers are around.

VERNON I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUANITA B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DOUGLAS S.  |  Expérience générale 
Évaluation :
3

Personnel are courteous and knowledgeable. But customer service is poor to average due to what seems like understaffing leading to long wait times.

RICHARD WAYNE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas D. 
Évaluation :
5

My cat stepped on my keyboard and I submitted the wrong info, I tried to correct it, but I'm not the best with phone apps or technology, so when I went inside to check in, the manager was like "No problem, I got you", checked me in and corrected the tech blunder! The damage assessment is automated, but texted right to my phone and was easy to go through. After attempting and failing to understand the app to turn in the truck, another staff member helped me finish the process. The staff is so friendly and helpful I'd recommend this location on that feature alone. You won't be disappointed renting there!

KELLY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mirinda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLIFFORD N. 
Évaluation :
4

The windshield inside & out needed cleaned, at night headlights reflection. Pick up in Pensacola, to Ohio, very good on drive up.

Sue H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james S. 
Évaluation :
5

Impressive facility

nancy m.  |  Premières impressions 
Évaluation :
3

The passenger seat belt was underneath the seat we couldn't get it out in the State of Florida it's the law to where your seatbelt so we were scared we'd get a ticket and the windshield was very dirty but it was a nice truck people there were very friendly

DALE O. 
Évaluation :
5

Side rub rails were repaired because of previous damage - the repaired rails were not very user friendly. In the future try to replace the rails with the exact same functionality.

RICHARD WAYNE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexis M. 
Évaluation :
5

Great, friendly staff

KATRINE D.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MILTON C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
1

1) Moved my items without my authorization.  After hurricane sally, 2020, I had to inspect my belongs in my unit as requested per uHaul.  I had to dry out the unit and the floor due to flooding from the damaged roof caused by the hurricane. Took pictures of items and put everything back into my assigned unit.  Went back about a week later to store some items, found out MY lock was cut, my stuff moved to a different unit without my approval and my items were touched and gone through by complete strangers. I received no courtesy call or email about this move.  They also replaced MY master lock with one of their own less expensive locks and didn't reimburse me for my lock they cut off.  2) this facility does not open on time per it's posted hours on the front door.  I'm a firsthand witness, check your security footage; 3/15/2021 and 3/27/2021.  7am open time.  3) this location made an unauthorized charge to my bank account.  I discussed with an employee (Matt) on 3/14/2021 about upgrading my storage unit.  Employee stated they don't pro rate so I told him I'll be back at the end of the month to upgrade (I want my bills due at the end of the month).  I was alerted later that late night from my bank and an email from uHaul stating they charged my account and assigned me to an upgraded unit.  My bank account was charged without my signature or approval. Undisputed, I have all documents pertaining to this unauthorized transaction.  It took ten business days for my refund. TEN days to give me back my money that was stolen from me!  I didn't authorized or approve the transaction, so that classifies the charge to my account as steeling my money. 4) They have zero customer service.  I closed my account and moved out of my unit on 3/28/2021.  I forgot my antique iron bed rails from the 1800's propped up in the front corner of the unit.  Them knowing I just moved out, they didn't call me or try any means of contacting me about the items I forgot.  They took the bed rails and immediately  put them in the front area for anyone to take.  Luckily I remembered them a few hours later, went back and was able to retrieve my property before someone else took them.

Kenneth R.  |  Expérience générale 
Évaluation :
5

It was confusing, the prior Mobile Hwy location; closed to inside contracts; I figured out to go to new location

Ken A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M. 
Évaluation :
3

The service was quick and easy. However, I did not feel comfortable with the sales associate handling store business on her personal phone. The internet service for U-Haul was working very slowly. Please provide the associates with some kind of portable device that would not put customers personal information in jeopardy.

KANISHA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
5

The only problem I had was the lady told me if I didn't go 35 miles I would get some money back I went 14 miles and got a 1 $back!

Casey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERREANCE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Connor H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leon W.  |  Premières impressions 
Évaluation :
5

I have never had such a pleasant experience with renting a storage unit! Your representative Debbie is not only very professional, but she is extremely helpful, friendly, and an absolute joy to do business with. UHaul has quite an asset with Debbie as an employee! I will definitely recommend your UHaul facility as the best for renting trucks, storage units, & very helpful, friendly staff! Please thank Debbie again for me!

CATHERINE R.  |  Premières impressions 
Évaluation :
5

Your employees are fabulous. In particular, Thomas (I believe that is his name) is very efficient, knowledgeable, and helpful. I was there on a day when your cable for WiFi had been cut and the woman and man there kept a cool head, explained that it would take a bit longer than usual due to the outage, and never really seemed flustered. You have a great staff.

STEPHANIE J.  |  Premières impressions 
Évaluation :
5

The very best in professional support I've ever had in doing business with uhaul such a wonderful experience;I will be back as a continuing customer.

Curtis J.  |  Expérience générale 
Évaluation :
5

It was a very rough move it got bad when we loaded and went to facility to unload and found out the lock hadn’t been removed off our locker and no one was there to assist contacted customer service and ask for help where they weren’t to much help at first finally transferred me to a manager on duty and she reached out to general manager Justin and he walked me through to getting a different unit actually right next to my unit so I didn’t have to miss another day at work so I highly recommend this facility they will and do go above and beyond to help there customers and make sure they help any way possible

JOSHUA M.  |  Premières impressions 
Évaluation :
5

Great customer service experience. Very informative and helpful . I will definitely be back also referring others . Good customer service and a patient representative is hard to find . So thank you

Labriyah J.  |  Premières impressions 
Évaluation :
5

Mike at store 71 excelled at customer service! He helped me so much!! I was having a bad day and he really seemed to understand and care! Top employee!! 5 stars!!!

LEANNE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittney P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelli B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brittany s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herman H.  |  Expérience générale 
Évaluation :
2

The pandemic hit no remorse no assistance and this is a big company added late fees and all would never use again.

Alana L.  |  Expérience générale 
Évaluation :
1

Boxes were gone through even after we had assurances from the manager that they weren't. Somehow between the storage unit and our move, a chest of drawers was "missing." Did not appreciate their lack of response or timeliness to anything.

Charles K.  |  Expérience générale 
Évaluation :
1

We have had to move our unit 3 times because of water damage. 1st the roof leaked and now water came in from the ground level and roof..

Michelle N.  |  Premières impressions 
Évaluation :
5

Justin and his team are terrific. Between a move and condo renovation I had multiple storage units and rented multiple trucks. Equipment was always clean and the staff was helpful. Should I need to store again, I'll be back! In fact, I would never consider a non-U-Haul storage facility.

Dena R.  |  Expérience générale 
Évaluation :
5

I myself love U-Haul.

SAMANTHA R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gaysha d.  |  Expérience générale 
Évaluation :
5

Happy customer 😊

Virginia J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISTY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUG S.  |  Premières impressions 
Évaluation :
5

I was very pleased with my storage entree it was very easy to get in and out. I loved the notification I got . And was pleased with max ,Justin,Amanda and the rest of the team we'll manager people. To work with. Thank U-Haul from mrs. Victoria Lindsey and Wedding byVandT

VICTORIA l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert h.  |  Premières impressions 
Évaluation :
3

Overall, the Storage was fair, they had broken glass littered around the outdoor storage buildings for many days without clean-up. I thought that the Moving portion had many hidden fees that weren't explained/listed in the billing. It seems that at 40 $per day advertisement is False, as it cost way more than that. Also, when I returned the vehicle, the salesman did not give me any receipt. I think that is Dishonest. I was told my One-Way move was determined by a Flat-Rate, so I would not be getting an itemized bill. Also, there is a 1,60 $ toll that I believe U-Haul should cover considering the amount of excess that I paid for the trip, over and above the advertised price. Questions? call 207-557-2147 (the number on file).

Paul D.  |  Expérience générale 
Évaluation :
5

Excellent facility and helpful kind staff. Great storage experience

Kevin S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph C.  |  Premières impressions 
Évaluation :
1

Service was GREAT. Justin helped me & was very courteous. Only problem I had with this location was the truck shouldn't be allowed on the highway. Needed servicing bad. Transmission not shifting and steering wheel turned sideways while driving straight

Christopher S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

virginia y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett G.  |  Expérience générale 
Évaluation :
5

Excellent service from Justin!! Very nice storage units, clean and well laid out. Having carts to help with the move made all the difference in moving. Very happy with the unit and service.

Greg M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hobey b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

heather j.  |  Expérience générale 
Évaluation :
5

Every time I come there it's so pleasant. I love Lackey customer service it's awesome. He's so helpful, I be stressed out when I come there and he always make my day because his patience is a plus. Great employee!!!!

LAKEYA P.  |  Expérience générale 
Évaluation :
3

It was 7:30 PM Central Time, July 4, 2020. More than 24 hours after I was issued the access swipe card and it is STILL NOT working. And of course the office closed at 7 PM.

Orlando G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie J.  |  Expérience générale 
Évaluation :
5

Quick, sufficient, clean, and helpful!

Jennifer L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan G.  |  Expérience générale 
Évaluation :
5

considering moving from other storage facility.

paula r.  |  Premières impressions 
Évaluation :
5

Facility needs an exterminator. We found small roaches inside the uhual truck and in the storage facility when moving out. That was the only problem we had other than that it was great

Rui R.  |  Expérience générale 
Évaluation :
5

Lots of equipment available for the move. Outstanding service at both the pickup and at the destination. All employees very professional.

CHARLENE H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K.  |  Expérience générale 
Évaluation :
5

The employees were very friendly and informative. They were super helpful and the guy that helped was really sweet. I am having a tough time with this move and the friendliness of everyone made me feel like I made a great decision to store my belongings there.

Marquita W.  |  Premières impressions 
Évaluation :
5

Wonderful as ever!

karmesha p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rui R.  |  Premières impressions 
Évaluation :
5

Clean, well-lit, easy access. Staff was always very helpful. Will definitely use them again if needed.

Anne H.  |  Expérience générale 
Évaluation :
1

This place was roach infested. Roaches was all over my belongings. I couldn't take none of my things home. Told the staff about it they just brushed it off like it was nothing. I want to speak with corporate

latisha j.  |  Expérience générale 
Évaluation :
5

Very Professional

richard B.  |  Premières impressions 
Évaluation :
1

The office staff was rude and unprofessional. I could never get a phone call back. Policies were constantly changing along with the hours of operation. Completely unsatisfied!!

Kermit H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lane C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nora W.  |  Expérience générale 
Évaluation :
3

The facility where I picked up was wonderful, however one particular employee at the Pensacola west facility was very rude and not helpful at all.

ASHLIEGH F.  |  Premières impressions 
Évaluation :
5

Friendly and helpful, highest recommendation for moving and storage facilities.

Richard R.  |  Expérience générale 
Évaluation :
4

Served its purpose

Mitchell B.  |  Expérience générale 
Évaluation :
5

Savanna was very knowledgeable and helpful. All around good service

william w.  |  Premières impressions 
Évaluation :
1

I'm still locked out of 4 units current and paid. The General Manager obviously is under to much stress allowing a "bad day" to influence his business decisions. Possibly even causing serious hardship

nicole d.  |  Expérience générale 
Évaluation :
5

Your awesome

jessica h.  |  Premières impressions 
Évaluation :
5

Very clean, neat, well lighted, excellent condition. People very pleasant polite & accommodating. Matthew was exceptional. VERY pleased with his service and attitude. Please be sure to recognize him.

david f.  |  Premières impressions 
Évaluation :
5

You’re have an excellent staff; they are very helpful!

paul m.  |  Premières impressions 
Évaluation :
5

extremely helpful

RICHARD D.  |  Premières impressions 
Évaluation :
5

Great customer service, informed staff, clean facility...

James O.  |  Premières impressions 
Évaluation :
1

Your customer service representative at this location is RUDE, no personality, conversation flat and dry. Uhaul will hire anyone, but Will lose alot of business behind this guy. Will Never return. 

tracy f.  |  Expérience générale 
Évaluation :
5

The employee was nice and very helpful He made it easy for me to understand the rules for my storage . Very nice facility.

priscilla l.  |  Premières impressions 
Évaluation :
2

Did not like hours since it was not 24 he access nor limited access to certain doors. If facility was not 100 % operational why offer the service. It was more inconvenience to me and that is why left

John S.  |  Expérience générale 
Évaluation :
5

The place is in the process of a renovation and it is really looking great

William and Sue L.  |  Premières impressions 
Évaluation :
5

I was treated with respect and with the upmost consideration addressing my needs.

tammy p.  |  Premières impressions 
Évaluation :
5

JQ was a very nice guy....He was on his job He helped with everything Even showed me my Storage 💝💝

Siarra N.  |  Premières impressions 
Évaluation :
1

Rude didn't smile didn't greet me, if it wasn't for my daughter needing emergency storage unit I would have went somewhere else. He was horrible, 

tracy f.  |  Premières impressions 
Évaluation :
5

Staff were all very friendly

MASHARI S.  |  Premières impressions 
Évaluation :
5

Good service, communication, offered solutions, and facility

Alfonso C.  |  Premières impressions 
Évaluation :
1

Customer service gave me the run around and set reservations for the same location twice after I specifically requested a different location being that they closed at 3 p.m

craig p.  |  Réservation 
Évaluation :
5

Brandon was so helpful and handled every detail for us.5 stars and more.could not have been more pleased. Merci.

charles h.  |  Réservation 
Non reviews have been submitted for this location.

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