Customer Reviews for U-Haul Moving & Storage of West Pensacola

Évaluation :

5

The Uhaul self-serve return website was inoperative this past Saturday night. I have rented the same trailer type a dozen times over the past year and completed self-serve return multiple times successfully, but this past Saturday night the Uhaul self-serve return web site didn't work despite multiple attempts. I left the trailer at Uhaul and took additional pictures. I called the Uhaul phone number, voice said over 1 hour wait, I waited about 45 minutes then hung up. Maybe it was a web site glitch and a lot of calls on a Saturday night.

Évaluation :

1

There was a issue with the gas refill was told I would be appropriately discounted and when I went to finish the transaction there was no discount and when I asked about it again was told by the attendant that told me it would be taken care of said there was nothing he could do. So I guess he talks out of both sides of his mouth Let's see what y'all do to try to fix it

Évaluation :

5

Service rep was nice enough to give me a ride to my car to check in the trailer in their large parking lot.

Évaluation :

5

Staff was most helpful and friendly

Évaluation :

5

Awesome pick up very helpful..they did all the hook ups very easy ..just pick up and go..Thanks for making my trip easy..

Évaluation :

5

Always the best service

Évaluation :

5

I use u-haul roughly once a year to change job locations. This location was the best u-haul experience I've ever had. Professional, easy, quick, and just generally nice employees. Specifically Trent, I couldn't speak higher of my experience here.

Évaluation :

5

Rien

Évaluation :

3

The reservation could not be found but obviously they had one they could rent me. When I loaded the car found the ratchets were seized up, therefore had to use a considerable amount of spray lub to get them to work The place they reserved for the drop off was closed. Called them and they sent me to another placed that was closed. Last place sent was open. .

Évaluation :

5

Drop off was easy and employee was courteous and helpful.

Évaluation :

5

I wish you had more cargo vans. Thank you for the great service

Évaluation :

5

Rien

Évaluation :

5

Vehicle was not cleaned or sanitized was very major but I ll rent again from the location

Évaluation :

3

Right turn signal was out and they tried to give me the wrong equipment.

Évaluation :

3

The drop off location was in a bad side of town not a place for a woman to be at at night. The person there said to call him when we dropped off the truck we did several times no answer.

Évaluation :

3

I got everything and everything was delivered safely but there was a delay at every step. The box drop off was late, the box pick up was late, the box drop off at my new home was late, and picking the boxes up after my goods was delivered was late. But overall everything was delivered and delivered safely.

Évaluation :

2

Cab smelled heavily of smoke. AC only worked on the highest setting. Appliance dolly and blankets were not supplied despite being ordered. U-haul had less than half a tank of gas.

Évaluation :

4

make sure you correct mistakes i was overcharged in march because the drop off location was wrong. I told him Fayetteville Ga and he put in Fayetteville NC. Everyone makes mistakes just correct them i was overcharged 80 dollars and i rent with them a lot . I was rushing that day and did not check my receipt. I will rent with them again.

Évaluation :

5

Despite hurricane damage and repair, I never once considered taking my things somewhere else. My decision was based on the incredibly professional staff.

Évaluation :

3

The delivery drivers damaged lawn property on the receiving end.

Évaluation :

1

The lady Miranda called and harass me constantly about a storage that was cleared out 4 months ago..I really don't appreciate that..I will NEVER do business with this storage company again

Évaluation :

5

Quick pick up & return..

Évaluation :

3

Driver side window did not work that good the back was dirty when we got in it

Évaluation :

5

Everything went great, dropped off at this location due to other location being closed on Sunday. Only thing that bothered me about this trip was the $900 rental a few months ago turned into $1395 on this trip.

Évaluation :

5

Consistent pricing! 5 weeks ago I rented the same exact trailer and it cost me over $900 for 5 days at Penn St in Williamsport PA. This week in Pensacola FL it cost me only $138! Plain robbery!

Évaluation :

1

Very unhappy I paid 231 dollars for a uhaul that shook and run so bad... how do I get a refund

Évaluation :

4

Very helpful, got me set up quickly. After loading trailer for trip..tires seemed a bit squated. Had to go back to store.....only at about 45 pounds... Assistant topped them off to 65....all 4.

Évaluation :

5

i got charged for 27 miles i just dont think it was even close to that distance

Évaluation :

5

very helpful and knowledgeable people. I had a few questions about this equipment and the person who helped me answered all my questions fully.

Évaluation :

5

Sweep the inside of the trailer, was a pretty good amount of dirt inside.

Évaluation :

5

24 Hours open!!

Évaluation :

5

Great team there. In and out connected and gone. Return didn't need to get out of my truck.

Évaluation :

5

Mr. Peterson, who helped us get set up was wonderful. Knowledgeable, friendly and very helpful - as he was two or three years ago when we also rented a trailer - and he helped us!

Évaluation :

5

Sarah was absolutely amazing she helped me through the whole process and made this experience a lot easier moving in its self if very stressful but she made it a breeze with taking the time out to help me with my needs and patience when we had a few hiccups she was absolutely amazing

Évaluation :

1

Not happy because you refuse give me half refund back because I paid February 25th I paid $61,4 it even not full month. Please send me half refund thank you

Évaluation :

5

Jesse was great! He helped us out when our reservation didn't work out (former renters didn't return the truck at the time they should've), and gave us a great deal on the new truck. The one I reserved wasn't available and we were forced to upgrade to a bigger truck.

Évaluation :

5

Everyone was nice

Évaluation :

1

The truck cab had salt or sugar and fries in cab. Back was okay. I made a mess in back cleaned it. It seems they charged me for the front someone else's mess even though at check in I said it was dirty.

Évaluation :

5

Excellent service à la clientèle. I have used this location for a monthly rental for several years and will keep coming back.

Évaluation :

2

They lost our storage reservation and sent us to Milton, fl about 18 milesaway and they were not helpful in trying to find storage. We had to call around to find a place. After we turned in truck and trailer, they called and said they couldn't find the trailer. Since I hired movers I had to pay for the extra time and gas ect. They said they would call me back when they found the trailer and have not heard yet. I called the movers myself. very dissappointed and won't use again.

Évaluation :

5

Went to rent a trailer they said they had 2 available, when I got there they had issues with getting them to show in computer to rent so they had to give me a different trailer with a gate, when I specifically said I could not use with a ramp. The sales rep was like this is all I can do, asked him to call a supervisor, he said this is what his supervisor instructed him to do, and would not ask if we could swap them out for a trailer with no gate. Had to load a 1600 lb shed with fork lift and then get a group of men to help push it back onto the trailer the rest of the way. Was not happy with the service today.

Évaluation :

5

The trucks steering was loose and very hard to drive long distance.

Évaluation :

3

Disappointed they didn't send me refund ..I paid February 25th $61,4 full amounts .. and even it's not full month . Should pay refund half back.. and I use truck trip short. Even not refund back half.. I use truck for double hours

Évaluation :

3

Prices are high

Évaluation :

5

The guy who was helping me was just awesome! He went above and beyond for me AFTER I arrived 2 hours late because of an emergency. He was just awesome! ✌

Évaluation :

5

The needed improvements have nothing to do with this location and everything to do with your scheduling department. I reserved a 10' truck online for 11am at a different location. Your schedulers changed that reservation to a 15' truck for 3:30 at a more distant location...and didn't tell me. It was noon before I was able to sort it out on the phone with scheduling. The $50 reward guarantee hardly made it worth the panic. Improve your fleet availability reporting for online scheduling, and your notification system for revised reservations.

Évaluation :

5

What started out as a potential disaster for my moving day with a reservation I made with uhaul.com (1-800 #) customer service was turned into way more peace-of-mind after talking with the guys at this store. They got me the right equipment I needed and had it all set up to go on-time the following day. I appreciate the great customer service from each associate I encountered at the 4211 Mobile Hwy. store will definitely be back in the future if I need storage/equipment rental. Merci.

Évaluation :

5

Everything was very good.

Évaluation :

5

Nice facility

Évaluation :

5

Nice facility

Évaluation :

5

My favorite facility

Évaluation :

5

Nice all around experience. Just was asked to do a walkthrough when I didn't have to. On the phone rep said it, the in person said it was not necessarily urgent. Wished I would have known cause I had no transportation.

Évaluation :

1

Found water damage and water was in the unit refuse insurance would not pay had pictures an video to prove it my box was wet and damage Had to make a claims personnel was rude as well

Évaluation :

5

Staff has always been very professional and very helpful and knowledgeable.the staff at the west pensacola location always 100 % on target for customer first service. Henry

Évaluation :

5

Everyone I dealt with during my rental period offered excellent service. It was refreshing to see people go out of their way to be helpful.

Évaluation :

4

Accommendating and Flexible Worked w me

Évaluation :

5

The staff was wonderful I will definitely recommend you guys.

Évaluation :

5

You guys were great.i just only needed something temporary for my move or else I would have stayed.

Évaluation :

1

Justin, the manager, made poor excuses for why he could not assist me and then said it was due to Uhaul policy but he could not show me the policy when I asked to see it.

Évaluation :

4

I thank you so much for letting me get my things out before they were sold i really appericate that more than words can say thank you again

Évaluation :

4

Nice friendly & informative staff. Sometimes I had to wait for service because they are usually busy on the phone or assisting other people but they make sure to tend to you at their earliest convenience. Would recommend this Uhaul location.

Évaluation :

1

very hot , all my stuff had mildew on it, floors were a mess..wax everywhere,blowers and dampness horrible maintenance...

Évaluation :

4

And when I needed a storage facility I'm gonna get ya'll have a good those guys were excellent

Évaluation :

5

It was great

Évaluation :

5

The assistant manager is very friendly and made accommodations for me. He was patient and calm when an angry customer came in yelling.

Évaluation :

4

I think it is a ripoff that you do not pro rate. I emptied my unit on the 27th by 8:3 am. My rental renewal date is the 24th. The 25th was Thanksgiving. I had to pay for the whole month of December plus insurance for a empty unit. Not fair you have the ability to rent it to someone else and collect double rent.

Évaluation :

5

Thanks for anything

Évaluation :

4

You were understaffed the last day we were there...others in line were complaining. Facility was out of printer ink so had to rely on email contract/registration for the truck and car transporter.

Évaluation :

5

Made the arrangements to rent without knowing anything about the business or area. We were very pleased with whole whole setup and experience.

Évaluation :

5

Everyone was helpful

Évaluation :

5

Wow Air conditioned and climate controlled and insured ! The price is fair and the service is superior.

Évaluation :

1

They changed looked with no permission…. It was bad service

Évaluation :

1

The employees are not helpful and act like you are bothering them. And my checkout date was 10/29/21. That's the day I emptied my storage and left the door up so they could see. It's a shame it took til 11/1/21 for them to notice. There are cameras. That's just a shame.

Évaluation :

4

Need better Lighting and a fence for security

Évaluation :

2

I have already spoke with Justin about my experience

Évaluation :

5

Really appreciated the mattress hauler...but a bit tight for our thick mattress...may want to make one side about an inch wider

Évaluation :

3

The storage unit fitted our needs until we got settled in our new place in Saint Augustine

Évaluation :

5

The owner and employees were so friendly, patient s d helpful.

Évaluation :

4

Facility has excess moisture. I brought in new boxes and all were wet when I emptied the storage.

Évaluation :

5

The facility is very nice, convenient, clean, easy to access, friendly staff and I would use it again.

Évaluation :

1

All of my belongings were left molded.

Évaluation :

5

You really need to have access to a dumpster or trash will continue to pile up at the door.

Évaluation :

5

Wonderful experience

Évaluation :

3

Garage doors don't open i had to walk around the entire place juat to open it from inside and only one side works the small door where the uhaul truck can't get get back into

Évaluation :

1

Reserved 2 rooms did not have them when we arrived finally found 3 rooms not cleaned saw cockroaches on a number of times we were at storage-move in day it was 110 degrees in building chicken bones on floor of building homeless-people coming and going bathrooms trashed 2 times we tried to use them loading dock floor was slippery and wet had no disc locks we were told to use regular locks and they locked us out because of it

Évaluation :

5

Kudos to Michael@778071 at the mobile hwy facility. He was incredible and so helpful. During a very stressful move, Michael made sure we had everything we needed and got us into the last unit available! I would use uhaul again just because of him.

Évaluation :

5

The bay auto doors can be rather tricky to operate, and shuts automatically even when your placed in front of it. Staff was very helpful and friendly and was honest about the issue.

Évaluation :

5

I would rent from yall again of i needed too thanks for everything

Évaluation :

4

It took a minute for a hello acknowledgment but once we started our interaction every single person was very personable and pleasant.

Évaluation :

5

The guy I worked with was really nice and informative! I was very pleased with the customer service!

Évaluation :

5

Nicest U-Haul facility I have seen. Lots of trailer and truck options on the premises.

Évaluation :

3

Had my household items stored for two months and got infested with roaches… needless to say I got roaches in my home as well. New construction so I wasn't very happy spent 125 on extermination. So wouldn't use again

Évaluation :

3

The two employees that was there was very bad. There was a new employee and he was doing his best but the other employee left him in there by his self. What should have taking a few minutes. It took a long time for us to get the truck .

Évaluation :

3

I had a confirmed reservation and was told they had no rooms when they finally were able to find enough space for me we were scattered about the area.One room was not clean.They also required Disc lock but had none in stock. Also the phone is never answered at this location

Évaluation :

5

Best facility I have used in Pensacola. Will use again.

Évaluation :

2

I reserved a two bedroom 10x10 storage online when I got to the U-Haul store staff could not find my reservation I was given a 5x10 storage all my stuff did not fit into the storage I had to give some of my stuff away and store some of my stuff at a different location. This delayed me returning the U-Haul truck rental. This is very inconvenient. Will never use or recommend again!

Évaluation :

5

Manager went out of his way to help resolve problems we were having with another storage place.

Évaluation :

5

I would have acces hours longer for those of needing more time..

Évaluation :

5

We will use Uhaul services again

Évaluation :

5

Staff was incredibly friendly and helpful

Évaluation :

5

Thank you I appreciated to use the storage for a year

Évaluation :

5

Workers very friendly and helpful

Évaluation :

3

After assignment to a storage unit, and after unloading the truck, went to my unit....and it was occupied. Moving is already stressful enough as it is, but assigning an occupied unit is just unacceptable. Even though they made it right, after me having to walk the premises myself, I found an empty unit, and I informed uhaul of their mistake. They comped me a LOCK for the inconvenience. Lol....unacceptable.

Évaluation :

5

Convenient location. Of no fault of their own, uhaul requires you to take a photo of the cleanliness of the return, as well as location verification. This can become problematic when you are 4 days deep in traveling, low on battery and low on gas. The perfect storm to make an easy return incredibly difficult. I wish I could have just talked to a real person but my options were: wait on the phone for hours or wait for phone to charge precariously as gas dabbled low. Great interactions with U-Haul Moving & Storage Of West Pensacola, less than satisfactory interactions with uhaul "easy" app return.

Évaluation :

4

Friendly people, very informative.

Évaluation :

4

Would be nice if it was 24 hr access since we have the access cards. Everything else was great!

Évaluation :

5

They were very helpful, explained everything. Showed me how everything worked. They have a great staff. The place is clean, friendly service, far pricing. Answer questions and are very professional.

Évaluation :

5

My experience was great

Évaluation :

5

Justin the owner is awesome. Worked with me on a situation we had and really went the extra mile to help. 10/10 would recommend for any of your storage needs.

Évaluation :

5

Very Outstanding Service

Évaluation :

5

Thanks for your help Michael ..

Évaluation :

5

The staff were very friendly and helpful!

Évaluation :

5

Thank you very much for everything you guys were great , see you next time

Évaluation :

4

Access to the units could be a little longer. I was moving things alone and ran out of time due to the access unit closing at 10pm. So I had to keep the truck another day.

Évaluation :

4

Option for 24 hour access would be superb. LOVE the agent that assisted me! SUPERB job!!

Évaluation :

5

I was a little hesitant after reading reviews then for security due to it being on West side, but the team was fantastic and the facilities are well secured. Didn't like that I had to buy different style locks, but that wasn't a game changer.

Évaluation :

5

Matthew provided excellent customer service.

Évaluation :

5

Impressive facility

Évaluation :

5

Great, friendly staff

Évaluation :

1

1) Moved my items without my authorization.  After hurricane sally, 2020, I had to inspect my belongs in my unit as requested per uHaul.  I had to dry out the unit and the floor due to flooding from the damaged roof caused by the hurricane. Took pictures of items and put everything back into my assigned unit.  Went back about a week later to store some items, found out MY lock was cut, my stuff moved to a different unit without my approval and my items were touched and gone through by complete strangers. I received no courtesy call or email about this move.  They also replaced MY master lock with one of their own less expensive locks and didn't reimburse me for my lock they cut off.  2) this facility does not open on time per it's posted hours on the front door.  I'm a firsthand witness, check your security footage; 3/15/2021 and 3/27/2021.  7am open time.  3) this location made an unauthorized charge to my bank account.  I discussed with an employee (Matt) on 3/14/2021 about upgrading my storage unit.  Employee stated they don't pro rate so I told him I'll be back at the end of the month to upgrade (I want my bills due at the end of the month).  I was alerted later that late night from my bank and an email from uHaul stating they charged my account and assigned me to an upgraded unit.  My bank account was charged without my signature or approval. Undisputed, I have all documents pertaining to this unauthorized transaction.  It took ten business days for my refund. TEN days to give me back my money that was stolen from me!  I didn't authorized or approve the transaction, so that classifies the charge to my account as steeling my money. 4) They have zero customer service.  I closed my account and moved out of my unit on 3/28/2021.  I forgot my antique iron bed rails from the 1800's propped up in the front corner of the unit.  Them knowing I just moved out, they didn't call me or try any means of contacting me about the items I forgot.  They took the bed rails and immediately  put them in the front area for anyone to take.  Luckily I remembered them a few hours later, went back and was able to retrieve my property before someone else took them.

Évaluation :

5

I have never had such a pleasant experience with renting a storage unit! Your representative Debbie is not only very professional, but she is extremely helpful, friendly, and an absolute joy to do business with. UHaul has quite an asset with Debbie as an employee! I will definitely recommend your UHaul facility as the best for renting trucks, storage units, & very helpful, friendly staff! Please thank Debbie again for me!

Évaluation :

5

Your employees are fabulous. In particular, Thomas (I believe that is his name) is very efficient, knowledgeable, and helpful. I was there on a day when your cable for WiFi had been cut and the woman and man there kept a cool head, explained that it would take a bit longer than usual due to the outage, and never really seemed flustered. You have a great staff.

Évaluation :

5

The very best in professional support I've ever had in doing business with uhaul such a wonderful experience;I will be back as a continuing customer.

Évaluation :

5

It was a very rough move it got bad when we loaded and went to facility to unload and found out the lock hadn’t been removed off our locker and no one was there to assist contacted customer service and ask for help where they weren’t to much help at first finally transferred me to a manager on duty and she reached out to general manager Justin and he walked me through to getting a different unit actually right next to my unit so I didn’t have to miss another day at work so I highly recommend this facility they will and do go above and beyond to help there customers and make sure they help any way possible

Évaluation :

5

Great customer service experience. Very informative and helpful . I will definitely be back also referring others . Good customer service and a patient representative is hard to find . So thank you

Évaluation :

5

Mike at store 71 excelled at customer service! He helped me so much!! I was having a bad day and he really seemed to understand and care! Top employee!! 5 stars!!!

Évaluation :

2

The pandemic hit no remorse no assistance and this is a big company added late fees and all would never use again.

Évaluation :

1

Boxes were gone through even after we had assurances from the manager that they weren't. Somehow between the storage unit and our move, a chest of drawers was "missing." Did not appreciate their lack of response or timeliness to anything.

Évaluation :

1

We have had to move our unit 3 times because of water damage. 1st the roof leaked and now water came in from the ground level and roof..

Évaluation :

5

Justin and his team are terrific. Between a move and condo renovation I had multiple storage units and rented multiple trucks. Equipment was always clean and the staff was helpful. Should I need to store again, I'll be back! In fact, I would never consider a non-U-Haul storage facility.

Évaluation :

5

I myself love U-Haul.

Évaluation :

5

Happy customer 😊

Évaluation :

5

I was very pleased with my storage entree it was very easy to get in and out. I loved the notification I got . And was pleased with max ,Justin,Amanda and the rest of the team we'll manager people. To work with. Thank U-Haul from mrs. Victoria Lindsey and Wedding byVandT

Évaluation :

3

Overall, the Storage was fair, they had broken glass littered around the outdoor storage buildings for many days without clean-up. I thought that the Moving portion had many hidden fees that weren't explained/listed in the billing. It seems that at $40 per day advertisement is False, as it cost way more than that. Also, when I returned the vehicle, the salesman did not give me any receipt. I think that is Dishonest. I was told my One-Way move was determined by a Flat-Rate, so I would not be getting an itemized bill. Also, there is a $1,6 toll that I believe U-Haul should cover considering the amount of excess that I paid for the trip, over and above the advertised price. Questions? call 207-557-2147 (the number on file).

Évaluation :

5

Excellent facility and helpful kind staff. Great storage experience

Évaluation :

1

Service was GREAT. Justin helped me & was very courteous. Only problem I had with this location was the truck shouldn't be allowed on the highway. Needed servicing bad. Transmission not shifting and steering wheel turned sideways while driving straight

Évaluation :

5

Excellent service from Justin!! Very nice storage units, clean and well laid out. Having carts to help with the move made all the difference in moving. Very happy with the unit and service.

Évaluation :

5

Every time I come there it's so pleasant. I love Lackey customer service it's awesome. He's so helpful, I be stressed out when I come there and he always make my day because his patience is a plus. Great employee!!!!

Évaluation :

3

It was 7:30 PM Central Time, July 4, 2020. More than 24 hours after I was issued the access swipe card and it is STILL NOT working. And of course the office closed at 7 PM.

Évaluation :

5

Quick, sufficient, clean, and helpful!

Évaluation :

5

considering moving from other storage facility.

Évaluation :

5

Facility needs an exterminator. We found small roaches inside the uhual truck and in the storage facility when moving out. That was the only problem we had other than that it was great

Évaluation :

5

Lots of equipment available for the move. Outstanding service at both the pickup and at the destination. All employees very professional.

Évaluation :

5

The employees were very friendly and informative. They were super helpful and the guy that helped was really sweet. I am having a tough time with this move and the friendliness of everyone made me feel like I made a great decision to store my belongings there.

Évaluation :

5

Wonderful as ever!

Évaluation :

5

Clean, well-lit, easy access. Staff was always very helpful. Will definitely use them again if needed.

Évaluation :

1

This place was roach infested. Roaches was all over my belongings. I couldn't take none of my things home. Told the staff about it they just brushed it off like it was nothing. I want to speak with corporate

Évaluation :

5

Very Professional

Évaluation :

1

The office staff was rude and unprofessional. I could never get a phone call back. Policies were constantly changing along with the hours of operation. Completely unsatisfied!!

Évaluation :

3

The facility where I picked up was wonderful, however one particular employee at the Pensacola west facility was very rude and not helpful at all.

Évaluation :

5

Friendly and helpful, highest recommendation for moving and storage facilities.

Évaluation :

4

Served its purpose

Évaluation :

5

Savanna was very knowledgeable and helpful. All around good service

Évaluation :

1

I'm still locked out of 4 units current and paid. The General Manager obviously is under to much stress allowing a "bad day" to influence his business decisions. Possibly even causing serious hardship

Évaluation :

5

Your awesome

Évaluation :

5

Very clean, neat, well lighted, excellent condition. People very pleasant polite & accommodating. Matthew was exceptional. VERY pleased with his service and attitude. Please be sure to recognize him.

Évaluation :

5

You’re have an excellent staff; they are very helpful!

Évaluation :

5

extremely helpful

Évaluation :

5

Great customer service, informed staff, clean facility...

Évaluation :

1

Your customer service representative at this location is RUDE, no personality, conversation flat and dry. Uhaul will hire anyone, but Will lose alot of business behind this guy. Will Never return. 

Évaluation :

5

The employee was nice and very helpful He made it easy for me to understand the rules for my storage . Very nice facility.

Évaluation :

2

Did not like hours since it was not 24 he access nor limited access to certain doors. If facility was not 100 % operational why offer the service. It was more inconvenience to me and that is why left

Évaluation :

5

The place is in the process of a renovation and it is really looking great

Évaluation :

5

I was treated with respect and with the upmost consideration addressing my needs.

Évaluation :

5

JQ was a very nice guy....He was on his job He helped with everything Even showed me my Storage 💝💝

Évaluation :

1

Rude didn't smile didn't greet me, if it wasn't for my daughter needing emergency storage unit I would have went somewhere else. He was horrible, 

Évaluation :

5

Staff were all very friendly

Évaluation :

5

Good service, communication, offered solutions, and facility

Évaluation :

1

Customer service gave me the run around and set reservations for the same location twice after I specifically requested a different location being that they closed at 3 p.m