Customer Reviews for U-Haul Moving & Storage of West Pensacola

Évaluation :

4

While this location was awesome, my overall experience with U-Haul has been awful lately. With this reservation and a previous reservation I booked at one location and after driving almost 30 minutes to get to the location where my reservation was I was advised that I would need to drive an addition 15 minutes to another location due to the equipment not being available. This has been a complete wast of time and gas for me. And not once has the staff apologized or offered any type of discount or compensation for not having my “guaranteed” equipment.

Évaluation :

5

S.O.

Évaluation :

5

The improvement can be made to the when and who you assign for drop-off and pick-up locations. I was sent around the world until I requested the above location. U-Haul needs to improve that process overall.

Évaluation :

3

Had reserved a storage unit three weeks prior. Got there and there was no unit available for what I reserved for.

Évaluation :

5

You guys were great.i just only needed something temporary for my move or else I would have stayed.

Évaluation :

1

Justin, the manager, made poor excuses for why he could not assist me and then said it was due to Uhaul policy but he could not show me the policy when I asked to see it.

Évaluation :

5

the rental had a flat tire two hours into the move. I had to wait almost two for the , tire to be changed

Évaluation :

5

Excellent service. Very professional. Very attentive and efficient.

Évaluation :

5

I reserved a 26 foot truck on Sunday at the pace Boulevard location when I showed up Wednesday morning at 9 AM to pick up my truck that I have reserved they had no trucks on the lot I asked young man working there if he could find me another truck somewhere else but to him seem like I was just disturbing him and wasting his time so I had to go to another location on mobile highway to see if they had a truck that they could reserve for me and hold for me and lucky that location had a 26 foot truck I can get as far as the reservation part of U-Haul I definitely do not recommend reserving a truck because the truck I reserved was not at the lot at the time it's shit I was gone it was going to be there I wasted half my morning to find a U-Haul truck so I could get my move done in one day unfortunately it took me a second day to get my moving done and I had to turn the truck in the following morning at 9 AM nobody seem to care that I ran through these problems no there was no condolences all I'm sorry this happened or anything is like oh well take our truck and move on I figure with U-Haul being a multi billion dollar corporation the service should be a lot better when you reserve a vehicle and expect to be there three days later so you can start your move on time the location I went to on mobile highway they were friendly they did a good job I was very happy with them I just was not happy with the reservations and the pace hwy location

Évaluation :

5

Make a box 1/3 larger

Évaluation :

2

App to check in didn't work well for me. Took 30 min to check in. The truck was terrible. No trash but was not clean. Whole in muffler and was extremely noisy. Alignment was way off and hard to drive. Couldn't use app to return truck and had to get a person. Told him about how noisy it was and he blew me off. Will not use this location again.

Évaluation :

2

YOU DONT REALLY WANT TO KNOW!!!!! YOUR YOUR INTER-COMPANY COMMUNICATION LEAVES ALOT TO BE DESIRED!?!?! WAS WAY WAY OVER. CHARGED FOR SERVICES OVER $1 000 HAD TO WAIT TO RECEIVE BACK IN MY BANK ACCOUNT NOT REALLY A GOOD THING SINCE IT WAS RIGHT BEFORE CHRISTMAS!!!

Évaluation :

5

Friendly and helpful. Great team there. Thank you for making the pick up quick and easy!

Évaluation :

4

I thank you so much for letting me get my things out before they were sold i really appericate that more than words can say thank you again

Évaluation :

4

Nice friendly & informative staff. Sometimes I had to wait for service because they are usually busy on the phone or assisting other people but they make sure to tend to you at their earliest convenience. Would recommend this Uhaul location.

Évaluation :

5

Very happy with everything. The whole thing went smoothly. Customer service and support was great. I ended up also renting a storage unit at this location because of how helpful the representatives were.

Évaluation :

5

Merci

Évaluation :

1

How bout not lying over and over and over? How bout treating your customers with respect? How bout not laughing at your customers because they've been lied to over and over? I will never use uhaul again and I will do everything in my power to keep others from doing so as well. You are a trash company with zero interest in your customers.

Évaluation :

4

Returning equipment after hours is uncomfortable as the neighborhood is not very safe.

Évaluation :

1

very hot , all my stuff had mildew on it, floors were a mess..wax everywhere,blowers and dampness horrible maintenance...

Évaluation :

5

Great service. Great staff. Dont change it. Mathew is awesome.

Évaluation :

2

I understand it's not easy to work on a weekend but all staff have a horrible demeanor. Unhappy and miserable to be the location. Not rude but it was an extremely uncomfortable environment. They seemed annoyed both at pick up and drop off.

Évaluation :

4

And when I needed a storage facility I'm gonna get ya'll have a good those guys were excellent

Évaluation :

5

It was great

Évaluation :

5

The guys were great and the trailer was perfect for the job. Thanks

Évaluation :

5

Totally satisfied

Évaluation :

4

Huge place lots of trailers

Évaluation :

1

TOTAL NIGHTMARE WITH UHAUL, I WILL NEVER USE THIS SERVICE AGAIN.

Évaluation :

5

The assistant manager is very friendly and made accommodations for me. He was patient and calm when an angry customer came in yelling.

Évaluation :

5

I couldn't be happier the way everything went. Thanks

Évaluation :

5

Very smooth process...no problems

Évaluation :

4

Understaffed

Évaluation :

5

Truck suspension was in bad shape. Customer service was first class and will definitely use this location again!!!

Évaluation :

5

Very typical U-Haul truck. Functional but beat the hell. Slightly slipping transmission and it seemed like a U Joint in the front suspension was about to go out because of all the clicking. Still functional for local moving. Great air conditioning though. The young man that took my order when I picked it up was sort of a smart ass but when I dropped it off "everyone" was fantastic and very professional. I didn't see the guy who took my order at that time.

Évaluation :

5

Keep up the good work! These guys are very polite and professional. I will keep coming across town to rent from this location.

Évaluation :

4

I think it is a ripoff that you do not pro rate. I emptied my unit on the 27th by 8:3 am. My rental renewal date is the 24th. The 25th was Thanksgiving. I had to pay for the whole month of December plus insurance for a empty unit. Not fair you have the ability to rent it to someone else and collect double rent.

Évaluation :

4

When sending email/text to confirm pick up of empty u-boxes please mention that the pads need to be folded. We had movers on both ends of our move, so we didn't handle them at all, just locked and unlocked them for the movers. We didn't know the pads needed to be folded and the uhaul pick up person was a bit snappy at us because they weren't.

Évaluation :

5

Great customer service! I will only use this location. It was so nice dealing with professional young men in this crazy world. They deserve lots of praise!

Évaluation :

4

I had to settle for a 20ft truck when I requested a 10ft. The truck was clean but I had to feather the throttle for the entire 100 mile trip due to squealing belts.

Évaluation :

5

Good customer service

Évaluation :

5

I was stressed and uhaul took some of the load off and then I started moving everything and I was a little late getting the truck back I was to have it for 4 hours and I was thirty minutes late because I moved by myself and I never want to do that again never but they weren't really all that mad or I was slap worn out but I got it done praise God thank you uhaul

Évaluation :

5

Thanks for anything

Évaluation :

4

You were understaffed the last day we were there...others in line were complaining. Facility was out of printer ink so had to rely on email contract/registration for the truck and car transporter.

Évaluation :

3

The equipment confirmed was not available. I ended up having to take a larger truck (20ft instead of 15ft) even though I did not want or need a larger truck. It was frustrating that my pickup location was changed the morning of my pickup only to find out that the equipment that I reserved was not available.

Évaluation :

5

Nothing to improve. The staff allocated a truck for my one-way 700 mile rental that was in great condition

Évaluation :

5

Very helpful in making our reservation and with returning truck. Very pleasant people

Évaluation :

3

Seemed shirt handed for such a big place!!

Évaluation :

5

I had some issues with my rental and every staff member was helpful and professional about resolving my concerns. Merci!

Évaluation :

1

Over charged me said I would get some of my money back feel I was told that just to get me off the phone well let people know not to go there very very unhappy never got money back.

Évaluation :

2

The highway patrol pull me over on I-10 saying I had no lights on the U-Haul trailer we discovered the only light that worked was the turn signal light upper right turn signal....

Évaluation :

4

Thank you for everything.

Évaluation :

5

This is for bridgett you never ever ever ever discourage a customer for using a service you provide you never ever ever ever assume anything go research the facts first that is how rumors start my rental was awesome and the Uhaul was clean but bridgett needs a customer service re train

Évaluation :

5

Made the arrangements to rent without knowing anything about the business or area. We were very pleased with whole whole setup and experience.

Évaluation :

5

I am active military with at least 4 more moves to go and I will NEVER use Ubox again, nor will I recommend Ubox to any of my peers. While the people you interface with are friendly and helpful, the actual customer service process is horrible. There were so many issues every step of the way through the Ubox process, and then calling customer service sometimes took hours. When you finally contacted them, if the call center couldn't solve your issue and they promised a certain department or store would call you back, they NEVER did. This occurred at a minimum of 4 different events, all separate issues, and of each issue requires me to follow up with customer service daily for at least a week before progress was made on the issue. in a similar sense, the scheduled services never called when they were supposed to (ie in order to confirm pick up times or what not) and each event I had to call THEM. Bottom line, with everything going on in a move, it's absolutely draining to have to constantly micromanage Ubox issues and customer service requests and often times be faced with dead ends. I still have an incorrect charge issue pending from 9 Oct, and I've followed up every other day to remedy. Ubox was pricy, definitely more than its competitors, and it was absolutely NOT WORTH that extra price with the piled on issues and time sink that is customer service. I highly encourage you to look elsewhere for your self packing needs.

Évaluation :

4

This comment is mainly for UHaul customer service or whoever made the changes to my reservation when I called. I requested an earlier time and when I arrived, the truck wasn't available until the following day. I was sent to another location and guaranteed the same price. One of the guys at mobile hwy started arguing with me about it being a difference of 4 miles, when it was actually 7 each way, a total of 28 miles (at 0,99/ mile= $28). The manager stepped in and lowered the per mile rate to 0,79/mile and that was perfectly fine. But really the original problem was the original change from customer service when the truck wasn't even available

Évaluation :

3

Scheduled for pick up at one location. Showed up on time got told truck was at another location. Office automatically switched my scheduled pickup then texted me AFTER my original scheduled pickup time. I had to travel to new location and then was told my 4 hour reservation was now only 3. Facility was fine scheduling policies asinine.

Évaluation :

5

Everyone was helpful

Évaluation :

5

Wow Air conditioned and climate controlled and insured ! The price is fair and the service is superior.

Évaluation :

1

They changed looked with no permission…. It was bad service

Évaluation :

1

The employees are not helpful and act like you are bothering them. And my checkout date was 10/29/21. That's the day I emptied my storage and left the door up so they could see. It's a shame it took til 11/1/21 for them to notice. There are cameras. That's just a shame.

Évaluation :

4

Need better Lighting and a fence for security

Évaluation :

2

I have already spoke with Justin about my experience

Évaluation :

5

Really appreciated the mattress hauler...but a bit tight for our thick mattress...may want to make one side about an inch wider

Évaluation :

2

I reserved a two bedroom 10x10 storage online when I got to the U-Haul store staff could not find my reservation I was given a 5x10 storage all my stuff did not fit into the storage I had to give some of my stuff away and store some of my stuff at a different location. This delayed me returning the U-Haul truck rental. This is very inconvenient. Will never use or recommend again!

Évaluation :

5

Manager went out of his way to help resolve problems we were having with another storage place.

Évaluation :

5

I would have acces hours longer for those of needing more time..

Évaluation :

3

After assignment to a storage unit, and after unloading the truck, went to my unit....and it was occupied. Moving is already stressful enough as it is, but assigning an occupied unit is just unacceptable. Even though they made it right, after me having to walk the premises myself, I found an empty unit, and I informed uhaul of their mistake. They comped me a LOCK for the inconvenience. Lol....unacceptable.

Évaluation :

4

Would be nice if it was 24 hr access since we have the access cards. Everything else was great!

Évaluation :

5

They were very helpful, explained everything. Showed me how everything worked. They have a great staff. The place is clean, friendly service, far pricing. Answer questions and are very professional.

Évaluation :

5

Very Outstanding Service

Évaluation :

5

Thanks for your help Michael ..

Évaluation :

5

The staff were very friendly and helpful!

Évaluation :

4

Access to the units could be a little longer. I was moving things alone and ran out of time due to the access unit closing at 10pm. So I had to keep the truck another day.

Évaluation :

5

Matthew provided excellent customer service.

Évaluation :

5

I have never had such a pleasant experience with renting a storage unit! Your representative Debbie is not only very professional, but she is extremely helpful, friendly, and an absolute joy to do business with. UHaul has quite an asset with Debbie as an employee! I will definitely recommend your UHaul facility as the best for renting trucks, storage units, & very helpful, friendly staff! Please thank Debbie again for me!

Évaluation :

5

Your employees are fabulous. In particular, Thomas (I believe that is his name) is very efficient, knowledgeable, and helpful. I was there on a day when your cable for WiFi had been cut and the woman and man there kept a cool head, explained that it would take a bit longer than usual due to the outage, and never really seemed flustered. You have a great staff.

Évaluation :

5

It was a very rough move it got bad when we loaded and went to facility to unload and found out the lock hadn’t been removed off our locker and no one was there to assist contacted customer service and ask for help where they weren’t to much help at first finally transferred me to a manager on duty and she reached out to general manager Justin and he walked me through to getting a different unit actually right next to my unit so I didn’t have to miss another day at work so I highly recommend this facility they will and do go above and beyond to help there customers and make sure they help any way possible

Évaluation :

1

We have had to move our unit 3 times because of water damage. 1st the roof leaked and now water came in from the ground level and roof..

Évaluation :

5

Excellent service from Justin!! Very nice storage units, clean and well laid out. Having carts to help with the move made all the difference in moving. Very happy with the unit and service.

Évaluation :

3

It was 7:30 PM Central Time, July 4, 2020. More than 24 hours after I was issued the access swipe card and it is STILL NOT working. And of course the office closed at 7 PM.

Évaluation :

5

Lots of equipment available for the move. Outstanding service at both the pickup and at the destination. All employees very professional.

Évaluation :

5

Very Professional

Évaluation :

5

Great customer service, informed staff, clean facility...

Évaluation :

5

I was treated with respect and with the upmost consideration addressing my needs.