Évaluations des clients U-Haul Moving & Storage of West Pensacola

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of West Pensacola

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

brittany s. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

SHELIA M.
Évaluation :

Great service, the staff is always willing to help.

Kennth S.
Évaluation :

The self check in took over an hour, only to end up inside the building to get the key. VERY UNORGANIZED, and VERY time consuming. Customer service was very helpful walking us through the process, after calling 3 times. 👎👎👎

JASON N.
Évaluation :

Pretty busy when I got there, no one was wearing masks.

CLIFTON B.
Évaluation :

Salesman didn't wear mask. Also observed an awkward transaction with salesman and another customer. Bad customer service and unprofessional behavior.

Thomas N.
Évaluation :

The trailer I rented had a tire with a bad stem and the other three tires had 30 PSI instead of 65psi. Everyone at this U-haul location was friendly but the trailers need a little attention. I had to waste three hours waiting to get the stem on the trailer fixed.

ROBERT W.
Évaluation :

How does $29.95 turn into $110.00 for a a less than 4 hour rental.

JAMIE H.
Évaluation :

The guy who hooked up the tow dolly said it would be 20 dollars to return the next morning, but instead I was charged full price for another day and didn't know until i dropped it off

PEGGY F.
Évaluation :

Le client n'a pas laissé de commentaire.

STEVEN B.
Évaluation :

Le client n'a pas laissé de commentaire.

Rosemary S.
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISTOPHER J.
Évaluation :

Le client n'a pas laissé de commentaire.

KEVIN K.
Évaluation :

Le client n'a pas laissé de commentaire.

SCOTT B.
Évaluation :

Le client n'a pas laissé de commentaire.

MARK V.
Évaluation :

Le client n'a pas laissé de commentaire.

Steve C.
Évaluation :

Le client n'a pas laissé de commentaire.

wALTER H.
Évaluation :

Le client n'a pas laissé de commentaire.

TWANNA S.
Évaluation :

Le client n'a pas laissé de commentaire.

Vincent H.
Évaluation :

Great location to drop off they handled their business in a very professional manner

KRISTOPHER H.
Évaluation :

Le client n'a pas laissé de commentaire.

gail K.
Évaluation :

Worst moving experience ever! put in a dispute about what my charges have been. Did not keep in communication Goods ended up at another location that was told was charged regardless of telling me I wasn't going to be charged real bunch of moving scammers

laird M.
Évaluation :

A large operation, but took less than 10 minutes for the drop off.

STEVEN B.
Évaluation :

The UHaul app was useless. I ended up having to go into the store to check in and get the keys to the truck. The truck's cab was sandy/dusty and reeked of cigarette smoke, of which I'm allergic to. There was a booger smeared on the HVAC panel controls. I was on a time crunch, so I thought I would just roll down the windows. Well, it was cold outside, so I turned the heater on. BAD IDEA. The smoke had infiltrated the entire HVAC, and me turning on the heater made the pungent odor about 10x worse. So, there I went shivering down the road since I had to roll the windows down to breath and couldn't turn on the heater. The store location had it's system crash and when I returned the truck, I couldn't even get a receipt. The service reps couldn't even do a simple paper receipt. I left not having anything to prove I returned the truck on time. I made a video before I left to prove the condition of the truck just in case. Overall, this was THE WORST experience I've ever had with UHaul.

SERINA S.
Évaluation :

I wasn't able to use the storage area it was to to small no way could I even try to get a heavy couch through that small space

Joesph G.
Évaluation :

Answer your phone's....stupid phone system makes it very frustrating trying to do business with Uhaul. Horrible horrible horrible.

DANIEL M.
Évaluation :

Le client n'a pas laissé de commentaire.

Gary S.
Évaluation :

Easy pick up and easy return.

TRACY H.
Évaluation :

Fix the leaking roof

TOCCARA K.
Évaluation :

Le client n'a pas laissé de commentaire.

Larry M.
Évaluation :

Don't change a thing, your crew at this location was very speedy and helpful.

Herman H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

MARLYN W.
Évaluation :

Le client n'a pas laissé de commentaire.

JASON H.
Évaluation :

excellent customer service from all the guys taht were working that morning.I will visist them again.

CASEY B.
Évaluation :

Le client n'a pas laissé de commentaire.

jim C.
Évaluation :

The on site rep who handled my reservation was amazing. Super nice guy very thorough a valuable asset to your team for sure

SARAH M.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSHUA M.
Évaluation :

Service the vehicles and have your staff check the storage rooms daily my truck the transmission was slipping and then another customer they rented her a locker that was full of water the roof was leaking so bad across the whole store and they still were renting storage lockers

ANDREW E.
Évaluation :

Le client n'a pas laissé de commentaire.

GUS M.
Évaluation :

Le client n'a pas laissé de commentaire.

RAY M.
Évaluation :

Le client n'a pas laissé de commentaire.

Chris T.
Évaluation :

This location is well managed. Deborah Morris is a hard worker who cares about the customer and the equipment. Great employee!

KRIS V.
Évaluation :

Le client n'a pas laissé de commentaire.

Alana L. | Expérience générale |
Évaluation :

The pandemic hit no remorse no assistance and this is a big company added late fees and all would never use again.

LINDA J.
Évaluation :

Le client n'a pas laissé de commentaire.

Jasmine B.
Évaluation :

I had a slight timing issue but I had a representative named Charity who was really helpful,informative, and friendly. I had a pleasant experience.

ALERIS P.
Évaluation :

Excellent service quick transaction!!

robyn L.
Évaluation :

On two occasions on the phone I was promised a certain truck at a certain time then upon arrival or upon receiving my email confirmation the information did not match what I was promised over the phone. On both occasions I was promised a 10 ft truck and end up having to drive a huge 26 ft in which I'm very uncomfortable with. Only good thing is that I still received the truck at 10 ft price.

elena J.
Évaluation :

Le client n'a pas laissé de commentaire.

HAROLD P.
Évaluation :

Le client n'a pas laissé de commentaire.

LAWRENCE N.
Évaluation :

Again, I was extremely satisfied with the service and overall experience with this location.

Johnny T.
Évaluation :

Get a better system to make check outs faster other than that I have no complaints.

Robert M.
Évaluation :

Outstanding facility clean friendly and Staff was amazing had the hitch Put on and rented a Tow Dolly That one was the easiest I ever seen my Son do and safer Beyond my expectations. I had no problem with swaying it was the most pleasant trip I've ever had in my life pulling something.

Stephie S.
Évaluation :

Nothing. Everything was quick and easy and the staff was very professional and helpful.

MICHAEL P.
Évaluation :

All aspects of rentong was great. Reservation, pickup, and return was very easy. Thanks.

Charles K. | Expérience générale |
Évaluation :

Boxes were gone through even after we had assurances from the manager that they weren't. Somehow between the storage unit and our move, a chest of drawers was "missing." Did not appreciate their lack of response or timeliness to anything.

JOHN C.
Évaluation :

The service was very good and far as I'm concerned.

KEVION Q.
Évaluation :

Le client n'a pas laissé de commentaire.

roger B.
Évaluation :

I believe the employee forgot to give me the paperwork, I was able to get what I needed online, so it wasn't really an issue. Also, being from Michigan, we are more used to people wearing masks to prevent the spread of COVID. The employee was not masked. (I was.)

Myron C.
Évaluation :

cruise control on 10' trucks

Robert W.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES J.
Évaluation :

Le client n'a pas laissé de commentaire.

Dixie H.
Évaluation :

Everything was perfect. Staff was friendly, efficient and helpful.

kenneth K.
Évaluation :

Nothing all was well

DEAN W.
Évaluation :

The people were very courteous and helpful and the equipment was super.

Jeremy M.
Évaluation :

Le client n'a pas laissé de commentaire.

John R.
Évaluation :

Great service

Gregory B.
Évaluation :

Le client n'a pas laissé de commentaire.

Kokouvi T.
Évaluation :

The 20' truck we rented has the wrong, and old tires. I drove it for 850 miles and only found out the next day. How could you be so reckless, and put people's lives in danger????? They didn't care about our safety!!

TAMIKA T.
Évaluation :

Awesome staff

lawrence N.
Évaluation :

Le client n'a pas laissé de commentaire.

CHRIS B.
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM F.
Évaluation :

Great location Very quick for drop Off everyone helpful

Robert G.
Évaluation :

Too much criminal activity

Bob W.
Évaluation :

Le client n'a pas laissé de commentaire.

William C.
Évaluation :

Customer service was great. Very friendly. Clean vehicle

Thomas D.
Évaluation :

Le client n'a pas laissé de commentaire.

Rafael S.
Évaluation :

I dropped my trailer off a day early & the drop off was quick & painless. It took less than five minutes.

Linda G.
Évaluation :

Keep the friendly employees. All employees were very helpful during the pickup and return of the 26 ft uhaul truck. Thank you for a stress free pickup and return. Happy Holidays to all.⁰

BRENDA N.
Évaluation :

Le client n'a pas laissé de commentaire.

Stephen G.
Évaluation :

Le client n'a pas laissé de commentaire.

Valerie M.
Évaluation :

Le client n'a pas laissé de commentaire.

CYNTHIA M.
Évaluation :

Le client n'a pas laissé de commentaire.

lawrence N.
Évaluation :

Le client n'a pas laissé de commentaire.

TERRY B.
Évaluation :

Le client n'a pas laissé de commentaire.

Chandra F.
Évaluation :

Le client n'a pas laissé de commentaire.

Marguerite B.
Évaluation :

I worried about leaving my car in an unsecured lot. There were lights and cameras but no fence. I will say my car was in good shape when I picked it up. I am new to the area and was told to not move to the west side, which is where this UHaul is located. The location did a great job and I would use them again. Much friendly than an earlier experience this month with another uhaul location.

Zachary R.
Évaluation :

Le client n'a pas laissé de commentaire.

Donald S.
Évaluation :

Le client n'a pas laissé de commentaire.

rodney K.
Évaluation :

Le client n'a pas laissé de commentaire.

HERMAN M.
Évaluation :

The assistance received during the pick-up of this truck was EXCELLENT. I couldn't have asked for any better. Thanks to the team that worked with me to make this rental happened. You Guys ROCK!

MICHAEL P.
Évaluation :

The equipment was clean and in good condition however the battery died twice and required a jump with my POV both times. Only drove it 22 miles.

KRIS V.
Évaluation :

That I had reserved a 20 foot truck but when I got there they didnt have any. I was nt liken to drive a 26 footer. .I should pick up what was reserved in advance.

paul C.
Évaluation :

Excellent experience and service. Everything went as planned as and expected. I was always kept informed of schedule and procedures.

Louis M.
Évaluation :

Le client n'a pas laissé de commentaire.

Michelle N. | Premières impressions |
Évaluation :

We have had to move our unit 3 times because of water damage. 1st the roof leaked and now water came in from the ground level and roof..

GARRETTPAUL F.
Évaluation :

Le client n'a pas laissé de commentaire.

Latasha J.
Évaluation :

Well I wasn't really pleased when I brought the truck back I think I was over charged in mileage and I never received my receipt..

Michael Z.
Évaluation :

Quick, easy, and the dude was super cool.

MAX K.
Évaluation :

i was charged for insurance even though i waived it. This facility had no internet, no phone?.....how is that even possible?...i filed a customer action complaint with UHaul ans haven't heard a word.

MICHELE M.
Évaluation :

The employees were kind and professional

Dena R. | Expérience générale |
Évaluation :

Justin and his team are terrific. Between a move and condo renovation I had multiple storage units and rented multiple trucks. Equipment was always clean and the staff was helpful. Should I need to store again, I’ll be back! In fact, I would never consider a non-U-Haul storage facility.

SAMANTHA R. | Premières impressions |
Évaluation :

I myself love U-Haul.

CHRISTOPHER M.
Évaluation :

I was charged 2 times. 103 for a 15 ft van should have been 26. Then when I go to pick up lock code on lock was incorrect and I was directed to another location to get one and was told I would receive last payment returned in 3 to 5 days. And then paid 112 for a 20 ft. That is very unacceptable. Had gauge was not working properly I put well over 7/8 due to failing. The woman I spoke to with 1st truck was rude and I will never use you again or recommend.

RICHARD C.
Évaluation :

Wrong drop off information was given, two hours of my time and many miles of night driving after a long travel and move were wasted. Customer service sent me to to places that didn't have nighttime drop off let alone the 1 hour and 51 minutes on hold with customer service. Terrible experience. I want compensation for the wasted time and effort that u-haul dealt to me Richard Clayton 850-390-0542

mark C.
Évaluation :

Matt was awesome!!! Thank you Matt!!!

Michael M.
Évaluation :

Le client n'a pas laissé de commentaire.

jane P.
Évaluation :

The vehicle requested was NOT available after reserving a week in advance. Seat would not adjust so it was very uncomfortable for me to drive.

gaysha d. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Virginia J. | Premières impressions |
Évaluation :

Happy customer 😊

Gregory S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

CRISTY S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

DOUG S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

VICTORIA l. | Expérience générale |
Évaluation :

I was very pleased with my storage entree it was very easy to get in and out. I loved the notification I got . And was pleased with max ,Justin,Amanda and the rest of the team we’ll manager people. To work with. Thank U-Haul from mrs. Victoria Lindsey and Wedding byVandT

robert h. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Paul D. | Expérience générale |
Évaluation :

Overall, the Storage was fair, they had broken glass littered around the outdoor storage buildings for many days without clean-up. I thought that the Moving portion had many hidden fees that weren't explained/listed in the billing. It seems that at $40 per day advertisement is False, as it cost way more than that. Also, when I returned the vehicle, the salesman did not give me any receipt. I think that is Dishonest. I was told my One-Way move was determined by a Flat-Rate, so I would not be getting an itemized bill. Also, there is a $1.60 toll that I believe U-Haul should cover considering the amount of excess that I paid for the trip, over and above the advertised price. Questions? call 207-557-2147 (the number on file).

Kevin S. | Expérience générale |
Évaluation :

Excellent facility and helpful kind staff. Great storage experience

Joseph C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher S. | Premières impressions |
Évaluation :

Service was GREAT. Justin helped me & was very courteous. Only problem I had with this location was the truck shouldn’t be allowed on the highway. Needed servicing bad. Transmission not shifting and steering wheel turned sideways while driving straight

virginia y. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Brett G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Greg M. | Premières impressions |
Évaluation :

Excellent service from Justin!! Very nice storage units, clean and well laid out. Having carts to help with the move made all the difference in moving. Very happy with the unit and service.

hobey b. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

heather j. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

LAKEYA P. | Expérience générale |
Évaluation :

Every time I come there it’s so pleasant. I love Lackey customer service it’s awesome. He’s so helpful, I be stressed out when I come there and he always make my day because his patience is a plus. Great employee!!!!

Orlando G. | Premières impressions |
Évaluation :

It was 7:30 PM Central Time, July 4, 2020. More than 24 hours after I was issued the access swipe card and it is STILL NOT working. And of course the office closed at 7 PM.

Ronnie J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer L. | Premières impressions |
Évaluation :

Quick, sufficient, clean, and helpful!

Megan G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

paula r. | Premières impressions |
Évaluation :

considering moving from other storage facility.

Rui R. | Expérience générale |
Évaluation :

Facility needs an exterminator. We found small roaches inside the uhual truck and in the storage facility when moving out. That was the only problem we had other than that it was great

CHARLENE H. | Premières impressions |
Évaluation :

Lots of equipment available for the move. Outstanding service at both the pickup and at the destination. All employees very professional.

Robert K. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Marquita W. | Premières impressions |
Évaluation :

The employees were very friendly and informative. They were super helpful and the guy that helped was really sweet. I am having a tough time with this move and the friendliness of everyone made me feel like I made a great decision to store my belongings there.

karmesha p. | Premières impressions |
Évaluation :

Wonderful as ever!

Rui R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Anne H. | Expérience générale |
Évaluation :

Clean, well-lit, easy access. Staff was always very helpful. Will definitely use them again if needed.

latisha j. | Expérience générale |
Évaluation :

This place was roach infested. Roaches was all over my belongings. I couldn’t take none of my things home. Told the staff about it they just brushed it off like it was nothing. I want to speak with corporate

richard B. | Premières impressions |
Évaluation :

Very Professional

Kermit H. | Expérience générale |
Évaluation :

The office staff was rude and unprofessional. I could never get a phone call back. Policies were constantly changing along with the hours of operation. Completely unsatisfied!!

Lane C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Nora W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

ASHLIEGH F. | Premières impressions |
Évaluation :

The facility where I picked up was wonderful, however one particular employee at the Pensacola west facility was very rude and not helpful at all.

Richard R. | Expérience générale |
Évaluation :

Friendly and helpful, highest recommendation for moving and storage facilities.

Mitchell B. | Expérience générale |
Évaluation :

Served its purpose

william w. | Premières impressions |
Évaluation :

Savanna was very knowledgeable and helpful. All around good service

nicole d. | Expérience générale |
Évaluation :

I’m still locked out of 4 units current and paid. The General Manager obviously is under to much stress allowing a “bad day” to influence his business decisions. Possibly even causing serious hardship

jessica h. | Premières impressions |
Évaluation :

Your awesome

david f. | Premières impressions |
Évaluation :

Very clean, neat, well lighted, excellent condition. People very pleasant polite & accommodating. Matthew was exceptional. VERY pleased with his service and attitude. Please be sure to recognize him.

paul m. | Premières impressions |
Évaluation :

You’re have an excellent staff; they are very helpful!

RICHARD D. | Premières impressions |
Évaluation :

extremely helpful

James O. | Premières impressions |
Évaluation :

Great customer service, informed staff, clean facility...

tracy f. | Expérience générale |
Évaluation :

Your customer service representative at this location is RUDE, no personality, conversation flat and dry. Uhaul will hire anyone, but Will lose alot of business behind this guy. Will Never return. 👎

priscilla l. | Premières impressions |
Évaluation :

The employee was nice and very helpful He made it easy for me to understand the rules for my storage . Very nice facility.

John S. | Expérience générale |
Évaluation :

Did not like hours since it was not 24 he access nor limited access to certain doors. If facility was not 100 % operational why offer the service. It was more inconvenience to me and that is why left

William and Sue L. | Premières impressions |
Évaluation :

The place is in the process of a renovation and it is really looking great

tammy p. | Premières impressions |
Évaluation :

I was treated with respect and with the upmost consideration addressing my needs.

Siarra N. | Premières impressions |
Évaluation :

JQ was a very nice guy....He was on his job He helped with everything Even showed me my Storage 💝💝

tracy f. | Premières impressions |
Évaluation :

Rude didn't smile didn't greet me, if it wasn't for my daughter needing emergency storage unit I would have went somewhere else. He was horrible, 👎👎👎👎👎👎

MASHARI S. | Premières impressions |
Évaluation :

Staff were all very friendly

Alfonso C. | Premières impressions |
Évaluation :

Good service, communication, offered solutions, and facility

craig p. | Réservation |
Évaluation :

Customer service gave me the run around and set reservations for the same location twice after I specifically requested a different location being that they closed at 3 p.m

charles h. | Réservation |
Évaluation :

Brandon was so helpful and handled every detail for us.5 stars and more.could not have been more pleased. Thank you.

Non reviews have been submitted for this location.

Retour
Haut de la page