Customer Reviews for U-Haul Moving & Storage of West Speedvale

3811 évaluations

389 Speedvale Ave W   Guelph, ON N1H1C7
(its the old home hardware building)

(226) 314-1642

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(226) 314-1642

389 Speedvale Ave W
Guelph, ON N1H1C7
(its the old home hardware building)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

What I reserved was on site but given to person who needed it for a longer time period. General Manager did not make an attempt to problem solve. Take it or leave it attitude. Email to head office to share bad experience is ignored. Bad customer experience.

Eddy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stacy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
4

Everything was good.

Shane G. 
Évaluation :
3

Was charged a cleaning fee for an open air trailer that was higher than the rental itself. Unacceptable

J L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick B. 
Évaluation :
5

Pick-up is timely and friendly. It's excellent. Waiting for delivery..

Rahman Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellee-Ann M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

D-Mark E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy-Lynn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PIERRE B. 
Évaluation :
5

The agent helped me choose the best insurance for my needs and was very friendly! I was in and out quickly!

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brent T. 
Évaluation :
5

Great customers services! Thank you

VERONICAP V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry B. 
Évaluation :
5

A great and easy experience getting the trailer I needed. All the staff were very helpful from the moment I walked through the door.

WILLIAMGARYD C. 
Évaluation :
3

I tried to do the mobile pickup (24/7 share ride option) and the site was not able to find me with my location services on.

Hope C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DARRYLTHOMAS M. 
Évaluation :
4

When receiving your vehicle the tank is not always full and it is difficult to make sure to return it with the “same” amount of fuel. Maybe you should have your own gas tanks to make sure every vehicle is topped up for the next customer

tom S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERYJ R. 
Évaluation :
3

I paid so much money for a truck and trailer for 6 hours. 300 $??

Mario F. 
Évaluation :
1

was charge for a damage that was previously there very poor services

Marco Antonio O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Just continue what you are doing

NHON H. 
Évaluation :
5

Try t

Ikechukwu E. 
Évaluation :
5

I rent utility trailers quite often I always find they have what I need the staff is friendly and courteous

TAMMY-LYNN S. 
Évaluation :
5

WAY too many suggested add on upsells when booking online. Perhaps a "I just want to rent a trailer and let's skip all this other crap" button would work? I realize the money is in the upsell but you reach a point where you are just pissing off the customer. You guys went way past that point.

DAVE H. 
Évaluation :
5

All good!

JOSEPHD S. 
Évaluation :
5

We moved ourselves and were fortunate enough to have time between when we gained access to our new home and when we had to leave our old house. We rented a U Haul truck 3 times for a 200 km move. Each move progressively relocated our belongings but did not overwhelm our capacity as seniors with 1 younger assistant to get it done. In the end it was far less expensive than hiring movers. The U Haul facility in both locations was convenient and professional. I just worked well for us.

John M. 
Évaluation :
2

Website couldn't detect my location and because of this and after hours drop off I was forced to pay uhaul 20 $to check my vehicle in

Melissa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle M. 
Évaluation :
5

Would. Recommend. You storage. Ti any body looking.

Deborah G.  |  Expérience générale 
Évaluation :
1

The price I was quoted at online checkout was grossly Misrepresented. 34,95 $ plus tax, plus km over the 150km included. I got to the location and was charged 109 $with some best rate guaranteed jargon. Very disappointed in being mislead. I will be using another provider moving forward which is unfortunate as I was a uhual advocate prior to the experience.

Dustin F. 
Évaluation :
5

I would just suggest that the truck inside was cleaner the cup holders and the door had sticky stuff in it Otherwise everything was great

Melissa E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YAQUB Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodney W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Henrik A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARYB R. 
Évaluation :
5

I would love to be able to have the option to reserve a newer piece of equipment. The one I got was fine, but I anticipate a future need for an annual trailer rental for a one week trip requiring just the 4x8 to haul bicycles on a longer trip. I would hate to be stuck with one of the very old units.

John L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JULIA V. 
Évaluation :
5

Staff here is awesome, rented trailers many times always with out issue.

ALANJ A. 
Évaluation :
5

No recommeded changes. The equipment was clean and worked very well. The team was very friendly. Merci.

JIM C. 
Évaluation :
1

I reserve the U-Haul for 9 AM due to me having to be out of my apartment by three because other people are moving in at three they gave me less than 14 hours notice that I can't pick it up until three so I had to pay for the other tenants to stay at the motel for a night pay for their moving company to hold everything for one more night and day it cost me over 400 $they were disrespectful to me I will never deal with them again

George H. 
Évaluation :
5

Online registration took longer than waiting in line. Should have skipped or done for after hours pick up.

Quintin C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krzysztof A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Good quality van, exceedingly pleasant service!

Nicholas D. 
Évaluation :
5

The pre-registering didn't go through but only a minor detail

David M. 
Évaluation :
5

Great crew working at Guelph Uhaul! I've used this location many many times & have not had a single issue/disappointment. Doing a great job at this location.

Michele S. 
Évaluation :
5

You may need more staff at night as it took me over 30 minutes to return the trailer

Robert M. 
Évaluation :
5

it took a while for the employee to find our equipment. In the end he had to give us something else. So the inventory processes could improve. And the digital interface for rental was quite cumbersome and confusing.

THOMASJEFFREY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Branden C. 
Évaluation :
5

The lady who helped with drop off was super

J L. 
Évaluation :
5

Friendly staff Safe clean environment Van was in good shape It has been sometime since I have rented with uhaul. Perhaps it is just this location but your company has certainly improved. Service and condition of equipment.

Paul A. 
Évaluation :
5

I had trouble with your pre registration program otherwise great service.

Howard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam W. 
Évaluation :
5

DO NOT CHANGE A THING HARD TO IMPROVE ON PROFESSIOALIM W..GREGG

Jonathan B. 
Évaluation :
5

Disappointed that the trailer was not swept out from the prior rental.

Amy C. 
Évaluation :
2

My reservation gave me a certain price when I booked. However, when we got there and checked in, my mileage tripled even though I did not change my reservation and they tried to charge me at over my reservation price. Luckily I noticed. I also got there on time but the whole reeervation process took forever, this meant we were 30-40 minutes late for moving and our elevator reservation got messed up.

Emre E. 
Évaluation :
4

Steering wheel was quite sticky. Better wipe down between rentals would be appreciated

Laurie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
4

Back camera

mulugeta K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE EDUARDO F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTINE H. 
Évaluation :
5

Only extra might be to ensure the user now's how to use the equipment. In my case wasn't an issue but was not asked if I needed to see or be instructed on how to use it.

Jiuliano Z. 
Évaluation :
5

this facility was very clean and the staff were very helpful. one comment is that customers should be made aware of the only disc lock policy upfront.

Kevin A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHANIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanda D. 
Évaluation :
2

The truck we reserved over a month prior was not available we had to get a smaller truck even though there were three of our reserved truck sizes sitting in the lot. We were told they were for return trips only. The manager did not empathize with this inconvenience at all simply stated that the reservations are based on availability didn't even offer an apology couldn't have cared less.

JOSEPHROBERT T. 
Évaluation :
5

Improve the mobile check in. It is quite tedious to complete and is very frustrating.

Jonathan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIELA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrejs V. 
Évaluation :
5

Fazel was so friendly and helpful! Facilities were incredibly clean. I was very impressed!!

Leigh M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Honora H.  |  Online Move In 
Évaluation :
5

Everyone was great, the location was safe clean, and well maintained.

FIAZ S. 
Évaluation :
4

Employees were great. Truck cab was dirty.

Clint B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corrina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MURRAYJAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ross M. 
Évaluation :
5

I have all received very good service at this location.

Robert M. 
Évaluation :
1

Reserved with credit card for third party pickup. Was told the reservation card did not need to be present when picking up truck. That was a lie. Second. The dollies were not in the truck as requested. I said that the person picking up truck cannot load dollies. Third. The back door of the truck was so sticky at times we couldn't get it closed. Not happy at all with the overall experience. Will prob go to Enterprise next time. Basically what I'm saying here is the left hand of this company(call Center) did not communicate at all to the right hand of this company(the storefront) which caused for an exceptionally poor experience.

JACQUELINE DANIE L. 
Évaluation :
5

Excellent service here! May want to consider storing the mobile grade level ramp out of the lane to allow customers easier access to back into the trailer parking area.

WAYNE A. 
Évaluation :
5

Absolutely outstanding service. They went above and beyond to accommodate us when we had some self inflicted issues with our move. The service reps were great to deal with and very helpful. Would highly recommend this location and will use them again.

Marlon P. 
Évaluation :
3

I order a large haul 2 months in advance to move. Found out the day before they only had a 15' truck which meant 2 trips out of town which obviously cost more in mileage. They said they would compensate me which I am waiting to see. I haul is not reliable. Very disappointed they could not deliver.

MICHAELPHILIPBRU L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary L. 
Évaluation :
4

Reduce line ups and have more attendants attend cusromers

RALPHMERCIER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawson N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold R. 
Évaluation :
5

Alyssa was a great help

Philip M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth C.  |  Premières impressions 
Évaluation :
5

Great service, very clean facility and confident in the security of my stuff.

BRANDON S.  |  Premières impressions 
Évaluation :
5

Checkout could be faster. Previous customer did not return the trailer causing it not to be available. I ended up with a smaller trailer the following day but, although tight, I was able to make it work.

Ronald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
1

We were charged extra after moving our pickup to another city!! Wasn't compensated for gas or km

MICHAELJAMES P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janice B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramona G.  |  Expérience générale 
Évaluation :
5

Staff was always super nice. Very clean will use again down the road if needed

Lisa M.  |  Expérience générale 
Évaluation :
5

Friendly staff, well maintained, very convenient. The space we chose was enough for our stuff and nice and clean as well. I'd definitely recommend Uhaul to a friend.

Raquel S.  |  Expérience générale 
Évaluation :
5

Very smooth transaction and all our needs were met.

George F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarabjeet N.  |  Premières impressions 
Évaluation :
1

I had a few questions about moving in etc... I waited in line at the location for 90 minutes, but could not wait any longer and had to leave. It was a really horrible experience. There were many folks that were upset. Very bad

Desmond M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILL C.  |  Premières impressions 
Évaluation :
5

The staff was knowledgeable and helpful

TONY C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terry l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hilary E.  |  Premières impressions 
Évaluation :
5

All staff were great! Very helpful getting us set up with our storage unit and also when we rented a trailer. Definitely will be back!

Rob T.  |  Expérience générale 
Évaluation :
5

I really appreciate the honesty and willingness to provide a respectful approachable place. Much appreciated. They are willing to go above and beyond the call of duty to provide a safe soultion to any storage or moving requirements

Taylor F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Community Living G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kennedy R.  |  Expérience générale 
Évaluation :
3

I was disappointed entering the office today to close out my storage rental and seeing a sign for the original rental price U signed up for but was charged more for many months. That is fraud. I have a picture of the display. A refund inc. hst for the overcharged months would be appropriate. I wonder if this happens after checking out the swipe logs and noticing customers that do not visit the facility often

Scott P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janna E.  |  Premières impressions 
Évaluation :
5

Always easy to access my unit and was very easy to move out of the unit.

Amanda S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELB S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peg L.  |  Expérience générale 
Évaluation :
5

Staff was very friendly and helpful. Thank you! I would definitely recommend U Haul to anyone needing storage or truck rentals!

WILLIAME C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorne C.  |  Expérience générale 
Évaluation :
4

Availability and online reservation was very easy and quick. Only downfall was pricing. I saw more competitive pricing at other facilities. When I went inside the U-Haul office they also had a lower price displayed, but I was told that the signage was incorrect.

Emily-Rae S.  |  Online Move In 
Évaluation :
3

I have always had a great experience with the staff there I am just not fond of using a storage space

Andrea M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marius r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle K.  |  Premières impressions 
Évaluation :
4

My only issue is with the set-up of payments. When I got my first invoice in my email, the total to pay said 0,00 $; there was no other indication of date or amount. I had the first month of storage free so I just assumed that this was for the first month free. Then maybe 2 weeks later, I got an invoice saying that my payment was late and I had a late fee attached now. Why would I receive an invoice with the total of 0,00 $ on it? Why would it not state the amount owed. From a customer's point of view, this is inaccurate and confusing. I would appreciate having an invoice that more clearly stated my costs.

Theresa M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter f.  |  Premières impressions 
Évaluation :
5

Very convenient well run storage space reasonable rates

diane m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kim n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary D.  |  Expérience générale 
Évaluation :
5

Nice and clean, feel safe to go there alone!

Vali Daniela L.  |  Expérience générale 
Évaluation :
1

Was told to remove my boat after 2 weeks of being there leaving me high and dry for storage. They did refund me my money without argument which was a plus. My boat storage was out beside the road so not behind any security fencing or anything hence the poor rating for security.

wayne m.  |  Expérience générale 
Évaluation :
5

Thank you for being there for my move from Toronto to Guelph. I'll recommend your facility to others.

Teah L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john m.  |  Expérience générale 
Évaluation :
5

Thank you for your assistance in my move to Guelph.

Teah L.  |  Premières impressions 
Évaluation :
5

Amazing facility very clean

Candace L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zenon i.  |  Expérience générale 
Évaluation :
5

Amazing place and easy to access and use. I would recommend it anyone who needs a safe clean spot to store stuff that can be accessed easily.

Kevin S.  |  Expérience générale 
Évaluation :
5

Very friendly and courteous staff and very nice and clean lockers

Ron O.  |  Premières impressions 
Évaluation :
5

Great place to store your goods very clean dry . very well taken care of. Would recomend to any one very reasonable price. Employees very polite and willing to help gteat experience

PAT L.  |  Expérience générale 
Évaluation :
1

Not sure why I am receiving these emails as I don’t have a storage unit with uhaul because after receiving confirmation and going there to get the unit there was non available!

Brandi L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zenon i.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katherine S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colin B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diva f.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen K.  |  Premières impressions 
Évaluation :
5

Not thrilled that 24 hour access costs extra.. I work unusual shifts. On the flip side, they waived a late penalty when I was late on a payment. Overall very happy.

connor b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilf B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

noble g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim S.  |  Premières impressions 
Évaluation :
5

Booking on the phone was fairly quick and easy. The staff at the Guelph location on Speedvale Rd were excellent. Very helpful and friendly and they made the move very easy.

Phoebe C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pat c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stacey h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John J.  |  Premières impressions 
Évaluation :
1

I have not moved in and did not want my starting date to start on the Mar 16. It was to be the 21st of March. The on line registration was the worst scenario, because now I am paying for a week I did not need or want.

Marilyn F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

milika t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave G.  |  Online Move In 
Évaluation :
5

Brandon and the staff were helpful and accommodating. Great experience.

Suzanne G.  |  Expérience générale 
Évaluation :
5

My experience was excellent right from day one

Duane W.  |  Expérience générale 
Évaluation :
3

good experience, staff professional and courteous

Paul M.  |  Premières impressions 
Évaluation :
5

This was an easy decision because of your very helpful staff and your new location in Guelph. The accommodations are amazing with the move-in indoor parking area and the lay-out of your heated storage

denmar d.  |  Premières impressions 
Évaluation :
3

The recommended truck was the perfect size and the recommended storage unit was also the perfect size. There was way too much confusion and waiting to confirm information that had already been confirm

barb m.  |  Premières impressions 
Évaluation :
5

EXCELLENCE!!

rob a.  |  Expérience générale 
Évaluation :
5

The staff were wonderful, the facility was very clean and well looked after. We felt that our belongings were safe and secure.

Fay S.  |  Expérience générale 
Évaluation :
5

The staff were very helpful and processed our request in a timely fashion. Very clean facility!!

Duane W.  |  Premières impressions 
Évaluation :
3

General Manager is extremely unhelpful. I would go in person to ask for a adjustment to a reservation or make a new reservation, he would say it was not possible. I would then call Uhaul with no issue

Ian T.  |  Expérience générale 
Évaluation :
4

Aside from one incident that took place when I first moved my things there, everything else was great. There is a young woman there that is extremely rude and very unhelpful.

Daniel C.  |  Expérience générale 
Évaluation :
3

Uhaul does not pro rate the final month. My contract was started the 29th when I opened acct but when I closed it on Sep 2 I was charged for a full month for 4 days of storage. This is a ripoff

larry b.  |  Expérience générale 
Évaluation :
5

2 times in a row! Absolutely fantastic service and prices and no bull crap. You folks made my move far less stressful.

gaston p.  |  Expérience générale 
Évaluation :
5

I was at the Speedvale location on Saturday and assisted by Peggy. She was super helpful and I was pleasantly surprised at the rates for services there.

john l.  |  Premières impressions 
Évaluation :
5

The only issue is you are so busy sometimes the lineups for product take a long time.

mike a.  |  Premières impressions 
Évaluation :
5

The employee in the afternoon of Thu Aug 22 was extremely helpful, professional and very proficient. He definitely went out of his way to assist in all of my needs today. Very impressed

Edward Q.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff.

JOHN H.  |  Premières impressions 
Évaluation :
4

nil

Barry E.  |  Premières impressions 
Évaluation :
5

Excellent service. Questions answered fully. Great experience.

Michael B.  |  Premières impressions 
Évaluation :
4

We did not agree with the extra charge that was stated in order to access our storage unit when it was convenient for our hours of work. We paid enough for the monthly fees to have access

Catherine M.  |  Expérience générale 
Évaluation :
5

Beautiful storage facility with a great selection of products and services. Brandon provided me with fantastic customer service and would definitely return to this location. 10/10

Molly G.  |  Premières impressions 
Évaluation :
1

u-haul sent me to 3 different branches to pick up a truck and an auto-transport. They made me to postpone my trip and lose money to airbnb. They sent me to a different city to drop. %100 disappointed.

Hesam E.  |  Premières impressions 
Évaluation :
5

Your staff were especially helpful and courteous to me the many times I went back and forth to my unit. Great security too!

JUDY B.  |  Expérience générale 
Évaluation :
5

Right from start to finish the staff including Manager Brandon were helpful, friendly and courteous- we will use you again when the need arises.

joanne h.  |  Expérience générale 
Évaluation :
5

Very nice experience. U-haul is our "go to" for all moving and storage needs. Thank you for the great service.

ANDREAS p.  |  Expérience générale 
Évaluation :
4

All good.

Maurice R.  |  Expérience générale 
Évaluation :
5

Yes the young young man helping me, went out of his way. Was patient with me. Helping me to decide what was best for me to rent. Big kudos for him!!

lyla B.  |  Premières impressions 
Évaluation :
5

Some of the best staff I’ve encountered at uhaul

Michael W.  |  Expérience générale 
Évaluation :
5

I had an amazing experience with this storage facility! 10/10 would use again.

christine t.  |  Expérience générale 
Évaluation :
4

Helpful assistance Courteous and friendly staff

Barry H.  |  Premières impressions 
Évaluation :
5

I have never had any less than very pleasant people helping me and carrying items to my car. I commend in particular Brandon Stagg who has always been friendly and the girl with the tattooed arm.

alison k.  |  Premières impressions 
Évaluation :
4

wow this establishment is great from its service to its great amount of options to choose from. I feel like they are able to help with anything i throw at them

megan l.  |  Expérience générale 
Évaluation :
5

The employee, Jacklyn Kister, courteous, knowledgable, can do attitude!

PAUL B.  |  Expérience générale 
Évaluation :
5

Great service.

Tania S.  |  Premières impressions 
Évaluation :
5

Customer service was very good, and quickly solved a major problem when my locker was erroneously booked. I really appreciated the ease in unloading their facility, very clean location. Merci!

Ron G.  |  Premières impressions 
Évaluation :
3

My initial invoice online had the truck in US$ and the storage locker in Can$. i could not access my account online from several different devises. I set up auto pay for the storage space,but it fail

Mike S.  |  Expérience générale 
Évaluation :
5

Easy to deal with.

Dan V.  |  Expérience générale 
Évaluation :
5

Great experience. Friendly staff - Jacqueline was awesome

christine t.  |  Premières impressions 
Évaluation :
5

Very happy with everything

jessica m.  |  Premières impressions 
Évaluation :
5

Aneleise and Jennifer were amazing help . Thanks so much

arman m.  |  Premières impressions 
Évaluation :
4

The person I spoke to on the phone to arrange this was lovely and helpful. When we got to the Guelph uhaul, the woman that helped us was professional and helpful though exhausted!

Theresa M.  |  Premières impressions 
Évaluation :
4

Check in process took way too long. However staff were nice and helpful

Alison L.  |  Premières impressions 
Évaluation :
4

We were disappointed - we rented a 2nd smaller unit and were told that we could not get a one month free for the 2nd unit. If we had rented a bigger unit we would have gotten one month free on the big

Fay S.  |  Premières impressions 
Évaluation :
5

Both Brandon and Antoinette were very helpful-very clean and bright facility

joanne h.  |  Premières impressions 
Évaluation :
5

Keep up the great service

John A.  |  Expérience générale 
Évaluation :
5

Smooth move and wonderful people who picked up and dropped off the ubox container within the alotted 2 weeks.

Rebecca M.  |  Expérience générale 
Évaluation :
5

Thanks

Jack D.  |  Expérience générale 
Évaluation :
5

Daniel was extremely professional and helpful throughout the entire process. Even up sold me to the storage unit! We would recommend anyone to your facility.

Christian S.  |  Premières impressions 
Évaluation :
4

Good people.

bryar l.  |  Premières impressions 
Évaluation :
5

Branden was very helpful and the facility looks very nice and clean

Jon B.  |  Premières impressions 
Évaluation :
5

The woman helping me check in was by far the best employee I've ever dealt with at uhaul.

Michael W.  |  Premières impressions 
Évaluation :
5

Very convenient ... Met our needs well

jim f.  |  Expérience générale 
Évaluation :
5

Staff were friendly and approachable. A nice, clean, modern facility!

William H.  |  Premières impressions 
Évaluation :
5

GREAT PLACE

william s.  |  Expérience générale 
Évaluation :
2

I believe that this was a very poorly managed place. I was assigned a locker with a pole in it, so I had to go get a different one. My kids had spent the day moving and were very fussy

Grace M.  |  Expérience générale 
Évaluation :
5

Excellent customer service!!! Fast and easy service and always a pleasure doing business with staff.

Jennifer F.  |  Premières impressions 
Évaluation :
5

In my opinion this is the way a business should be run. All the employees that I have encountered are very pleasant to deal with and know what they are talking about. You get what you are promised.

Malcolm C.  |  Premières impressions 
Évaluation :
5

My experience with this Uhaul location has been nothing but positive since day 1. They made sure that all my needs were met in a timely and professional way, from truck rentals to storage units.

Malcolm C.  |  Expérience générale 
Évaluation :
2

The people there were great. But the KMs killed me...If you're gonna advertise 20 $why does it have to come to nearly 100 $to go to Marden and back..seriously..I'm a single mom, that's a week of food

Grace M.  |  Premières impressions 
Évaluation :
5

Jaclyn is amazing! She went above and beyond what would be expected!

alicia m.  |  Expérience générale 
Évaluation :
5

They always exceed my expectations. Very friendly and very helpful.

alex b.  |  Expérience générale 
Évaluation :
5

They went above and beyond.

Elaine b.  |  Expérience générale 
Évaluation :
5

I've been to 2 different UHAULs in Guelph. By far, the one on Speedvale is THE best of the 2. Staff was extremely helpful and facility was first rate. I've gone back to use them 3x.

kevin g.  |  Expérience générale 
Évaluation :
5

The best staff ever very clean and friendly

darren m.  |  Réservation 
Évaluation :
4

It served well

Rosilin T.  |  Expérience générale 
Évaluation :
5

Brandon was very helpful, knowledgeable and polite during our conversation He made the booking very seamless Thank you

asha c.  |  Réservation 
Évaluation :
5

Both guy that set up reservation and the lady that filled it were great.

Brandon G.  |  Réservation 
Évaluation :
5

Awesome

dayle b.  |  Réservation 
Évaluation :
5

Helpful in getting everything setup and done.

randy d.  |  Réservation 
Évaluation :
5

I have nothing but glowing remarks about U-Haul. Thanks for all your help and flexibility. The staff at Guelph on Speedvale were great.

dan r.  |  Expérience générale 
Évaluation :
5

Fantastic customer service!

Jonathan G.  |  Expérience générale 
Évaluation :
5

Staff was great! Ubox was delivered on time.

jill r.  |  Expérience générale 
Évaluation :
5

My driver was very friendly and nice.

Chenchen T.  |  Expérience générale 
Évaluation :
5

Everyone was extremely helpful and accommodating. I especially want to acknowledge the efforts of Jaclyn Zister, U-Box manager at this location for her great assistance and friendly, outgoing attitude

allan g.  |  Expérience générale 
Évaluation :
5

Diane the Manager and the rest of the staff were excellent and very helpful every time I contacted them. They were very accommodating to all of my needs. They always had a friendly attitude.

rocco p.  |  Expérience générale 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page