Everyone was super helpful at this location! The only thing that we had an issue with was the 26' Uhaul Truck we rented to drive from Florida to Ohio with our belongings loaded in it. That truck was very unstable and old. The air conditioning kept cutting in and out and the Check Engine light was on the whole ride. When I returned the Truck to my destination in Norwalk, Ohio, the guy at that Uhaul place said he was taking that truck immediately to the repair shop and also said he would have never rented a truck in that condition to anyone driving across state lines or on a long journey. I am assuming the location in Tampa, Florida was most likely out of better trucks so that is probably all they had.Ashley C.
Customer Reviews for U-Haul Moving & Storage of West Tampa
Pour nous contacter
Tampa, FL 33614
(Between Dale Mabry and Veterans Expwy just west of Lois Ave)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.William L.
Le client n'a pas laissé de commentaire.Laurel M. | Premières impressions
The area was crowded at times, but overall very easy to get in and out.Brentnol J. | Expérience générale
The whole experience from start to finished was great.FRANK T.
Le client n'a pas laissé de commentaire.Brentnol J.
Fast, best service,always..Jose A L.
You guys are the best.Jose L.
Le client n'a pas laissé de commentaire.Rafael Q.
Great people ðŸ‘ðŸ»EDGAR R.
I left 1/2 a tank of gas when I rented it was 1/4 they charged me with a clean up fee, I left a new 4 wheel dolly that was not used expecting a credit. We returned used boxes and my 60 year old wife had to struggle to get them in the door while the employees just walked by. this was poor and I'll make sure to convey my thoughts! I will never used your service nor the recommended movers who showed up 6 hours late. Jim MoyerJames M.
Le client n'a pas laissé de commentaire.Priamo L.
Le client n'a pas laissé de commentaire.Ashley M.
all excellent congratulationsNoel A.
Le client n'a pas laissé de commentaire.Melanie J.
Le client n'a pas laissé de commentaire.James P.
Le client n'a pas laissé de commentaire.gregory Z.
Le client n'a pas laissé de commentaire.Gary D.
Not convenient on SundayEric S. | Premières impressions
The gas was on a quarter of a tank when they said it was full but that's the only problemBarbara B.
Le client n'a pas laissé de commentaire.Jessica P.
Le client n'a pas laissé de commentaire.Maria C.
I rented a 5x5 cube. Realized it was too small after checking in, and during my move. I called Uhaul- same number I've been calling. I asked for a larger cube and they accommodated me with a 5x10 cube. When I arrived to move in, I explained to the check in peeps in what transpired. They all acted stupid and denied having a 5x10 cube available (even though I I knew the number of the cube I was promised and it happened to be empty- and a 5x10...) I called the same number hoping to get the same guy, but got a lady. She told me there was no way for the previous guy to know what cubes were open. So- I figure the guy on the phone had a magical computer which gave him a special power to see available cubes. Or- I have ESP and hallucinated the whole experience to know what cube number was available and that it was a 5x10. Either way, Uhaul would not honor the promise or compromise with me on a larger cube. The girl on the phone actually asked if there was any thing 'else' she could help me with. She thinks she helped me???(Clearly she's in MENSA) In summary, my opinion is that if my dog smoked Crystal Meth, he would still be smarter and more organized than these people at this location. Since my stuff wouldn't fit in their aquarium-sized 5x5 unit, I had find other arrangements to store my stuff. Bravo people! Bravo...Sean M. | Premières impressions
Le client n'a pas laissé de commentaire.Robert C.
Rented from here several times. Great place. Will continue to patronize.Jay W.
I rented a dolly return it same day following day I got a call from them that my equipment wasn't returned. I had to take a ride just to make sure the equipment was there who ever received it never checked in the equipment not organized place.Carlos R.
Le client n'a pas laissé de commentaire.Brentnol J. | Premières impressions
Le client n'a pas laissé de commentaire.ANTHONY T.
Le client n'a pas laissé de commentaire.Eliezer R.
Le client n'a pas laissé de commentaire.Win P.
I know it's a pandemic-related issue but there was one woman working and she was wearing too many hats.Caitlin W.
Le client n'a pas laissé de commentaire.Michael C.
Employees spent more time interacting with each other than with their customers. More vehicles/options are needed on weekends. I had to pick something up off the floor inside the truck and there was food under the seat, like crackers and crumbs.Edward A.
Le client n'a pas laissé de commentaire.Arak F.
Le client n'a pas laissé de commentaire.Carlton S.
Le client n'a pas laissé de commentaire.EDDY D.
Le client n'a pas laissé de commentaire.Arturo B.
Le client n'a pas laissé de commentaire.Paige K.
Le client n'a pas laissé de commentaire.ROBERTO S.
Le client n'a pas laissé de commentaire.Wallace S.
Lo unico que no esperaba fue que el cuarto de almacenamiento que me toco quedo en el segundo piso y no hay elevador para subir la mudanza. Fue un poco pesado untilizar la escaleras para subir cosas pesadas. Por lo demas, todo el servicio fue muy bueno y el personal es excelente.ED P. | Premières impressions
Le client n'a pas laissé de commentaire.Tyler W.
I got the run around when it came to picking up the vehicle I reserved two weeks prior. Had to wait for over an hour on the phone with customer service. In the end I got the vehicle two hours after the regular scheduled time, but I did get the 50 $refund from the guaranteeDanielle S.
Le client n'a pas laissé de commentaire.Laurie F.
Le client n'a pas laissé de commentaire.juan S.
Le client n'a pas laissé de commentaire.Shawn T.
The customer service at this location are somewhat unprofessional. There is no acknowledgment when you arrive. The lines are always long. There seems to be no motivation from the employees. The employees walk off without saying anything. Overall this location needs extensive training in customer service. Based on my experience the employees behaviors at this location is directly correlated to poor management.Jose G.
Rent trucks in better condition; the one I had was in extremely poor condition. Train staff in providing customer service. They are rude and do not provide sufficient information to customers which results in higher costs of renting trucks that they do not explain when the contract is made. I will avoid this location in the future!!Tammy C.
Le client n'a pas laissé de commentaire.LUIS B.
I was rented storage on a second floor, this was not disclosed until AFTER payment had already been processed. Also, iT IS IMPOSSIBLE to get a hold of someone over the phone!! I literally called at all times of the day and NEVER got a response. I had to call another U Haul facility to get assistance. Customer Service is non existent. Clean house, and start over!mayra r. | Expérience générale
Le client n'a pas laissé de commentaire.Raechele D. | Expérience générale
Be honest and ethical! You owe me 100 $.AARON R.
I was very satisfied with everythingThealonda W. | Premières impressions
Easy in and out, courtious agent.Patricia C.
I did have to wait 10 minutes for someone to appear but that's a very minor thing. The important stuff was all done right.Jonathan S.
Le client n'a pas laissé de commentaire.Larry J.
Le client n'a pas laissé de commentaire.LAWREN I.
Le client n'a pas laissé de commentaire.Tracy L.
Le client n'a pas laissé de commentaire.Marilyn K.
Quick and easy and nice staff!Sydney R.
Le client n'a pas laissé de commentaire.Yolanda K.
Le client n'a pas laissé de commentaire.Robert G.
Le client n'a pas laissé de commentaire.Christopher N.
I was overcharged a day's rent and have not been contacted by the branch to get a refund .Jeff S.
We will continue to use it in the futureJOSE M.
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.Amber B.
Reach out if you have any questions, they'll be more than accommodating.Celeste R.
Their manager and billing department need additional trainingBRIDGETTE P. | Expérience générale
Le client n'a pas laissé de commentaire.Gerry R.
Le client n'a pas laissé de commentaire.CHRISTINE K.
Le client n'a pas laissé de commentaire.NOEL V.
Le client n'a pas laissé de commentaire.CHRISTINE CECILI J.
Le client n'a pas laissé de commentaire.Marvin O.
Le client n'a pas laissé de commentaire.Christopher R.
Great experience all around. The employees at the front desk made checking in super simple and were all very friendly. The gentleman that installed the hitch was also friendly and very helpful with answering my questions. I will definitely recommend u haul for hitch Installation.Kayla S.
Le client n'a pas laissé de commentaire.Teresa O.
👍👍👍Andy R. | Expérience générale
Staff was very friendly and helpful. Helped recommend the equipment I required and got me in and on the road in less than 15 mins. The rep that helped me (I forgot his name, very friendly and engaging.) made sure all lights, straps and chains were in excellent working order and got me on my way. Will be using this location and u-haul services more for the foreseeable future. :)David R.
Another can of coolant in the AC unit.Jason A.
There were lots of issues with my Uhaul rental, before the rental even began. Due to all the issues, I was given a large discount at one location but when the truck that we reserved was not available at that location, I was sent to another location. In the end they still didn't have the right size truck and the quote I was given wasn't honored and I had to pay more than initially promised. The staff was very nice and did what they could. Ultimately, I had to move so I had to ay the higher price but I was very disappointed that the written quote was not honored.Mariangel G.
Le client n'a pas laissé de commentaire.Frances M.
Associate and location is ok. But the return after hours is pain. Tried call and stayed for more than hour and nobody picked up the call. On the end a got charged 20$ more to return. Horrible customer service!Valeriano B.
Le client n'a pas laissé de commentaire.Anthony A.
I would give 5 star rating it wasn't for Trucks parked in back. No parking at all. Two spaces available and people waiting in line to drop off or pick up from their units. Otherwise, there was no problem. Unit was clean! Great staff!Dori H. | Premières impressions
Nothing, everything was perfect!ANTHONY R.
Would be nice to have 24 hour access.JOSEPH A. | Premières impressions
Very efficient.MICHAEL F.
Le client n'a pas laissé de commentaire.Eamon K.
They charged me for two days I have only had truck 22 hoursValentine G.
It was a little busy when we went to pickup our truck, but the customer service representatives were pleasant and courteous. I noticed they took time to listen to and help the customers, so I didn't mind the wait knowing they were providing great customer service.Richard E.
Le client n'a pas laissé de commentaire.William H.
Le client n'a pas laissé de commentaire.leosdany D.
Always fast serviceReinaldo A.
Good service and fastðŸ‘Yoenni R.
Very clean, great staff! Very well maintained store.Shaun G.
Le client n'a pas laissé de commentaire.Raymond B.
Le client n'a pas laissé de commentaire.Scott D.
Le client n'a pas laissé de commentaire.Jose O.
The staff was awesome. They went above and beyond to help me.Brain D.
Be honest and forthcoming with gas gauges and expectations on contract.Andrew S.
Great serviceAlvarez E.
No problem.BRUNO S.
Le client n'a pas laissé de commentaire.Denise M. | Premières impressions
Not enough people at the front desk on a weekend. I waited 45 minutes in line to pick up a trailer that I previously reserved on the U-Haul app. I love the way I can return after hours with the app. That should be implemented for pick up also. ThanksCristian B.
Le client n'a pas laissé de commentaire.WILLIAM M.
Le client n'a pas laissé de commentaire.Orlando Heribert N.
They make it seem so easy to drop off the vehicle, but that is because they will in turn charge you whatever they feel like. I was charged 3 days rental when I didn't even come close to two days, (I'm well aware that even one minute over constitutes another days rental, but that's my point, it certainly wasn't 3 days) I was also charged an after hours fee, when I turned the vehicle back in at lunchtime, so that's an extra 19,95 $ + 20 $. I called 3 seperate times and cannot get anyone on the phone. They have charged me 159,06 $ when it should only be 97,03 $ + taxesWilliam K.
THE BEST â€¦ EXELENT CUSTOMER SERVICE>>>>>Ruth M.
I forgot my ropes and tiedowns. I recommend the person who checks in equipment look over the equipment to remind hurried people if they left anything.William H.
The lady was extremely rude when I questioned if turning in the trailer 3 days early would get me credit, not a sorry unfortunately no, but a rude no, no, no, wouldnt even give me a chance to say anything else, which there should be some kind of credit for turning it in early.Anthony S.
Le client n'a pas laissé de commentaire.Arthur B.
S.O.Priscilla A. | Premières impressions
With American on the move due to both Covid and Summer Season, more U-Haul personnel, Storage and Serviced Equipment are Seriously Needed...!!!!Alan I. | Premières impressions
Todo el personal fue amable pero muy especial el trato de.la señorita norma ...gracias.Javier P. | Expérience générale
Le client n'a pas laissé de commentaire.Teresa R. | Expérience générale
Professional and quick!👍👌💯😊Betsy w. | Premières impressions
The storage building was difficult to access with the amount of uhaul equipment on site. Other than that, the place and the people were great.DUSTIN L. | Premières impressions
Great teamStephanie W. | Expérience générale
Thanks for everything.Barbara D. | Expérience générale
It took a long time to check in and I feel some of the paperwork can be lessSabrina H. | Premières impressions
Norma was wonderful and extremely helpful. Also the gentleman with the broken arm that worked in the shop went above and beyond to assist us with parking and access to the unloading dock. Facility was clean. Seriously needs a larger unloading area though!!Desiree J. | Online Move In
Parking was filled with employee vehicles and excess uhaul trucks making loading difficult.Charlie P. | Expérience générale
Le client n'a pas laissé de commentaire.Rick S. | Expérience générale
Le client n'a pas laissé de commentaire.LILLIAN L. | Premières impressions
Le client n'a pas laissé de commentaire.Andy R. | Premières impressions
I rented a pickup truck and a storage unit same day. When I arrive to pick up the truck and claim my unit I was told I had until 5 to access my unit that day because I could only access it during staffed hours. I went back home and loaded up the truck myself and then drove back over to the location to unload into my unit. I arrive around 4:46 and couldn't find my unit so I went to the front door to ask for help and the door was locked before 5. I went around the back to see if I could find it and I saw a couple of employees that helped me in the right direction but for some reason wouldn't tell me that I couldn't use it because they were are leaving early. So I ended up calling the store manger 4 times because his number was a on a board and didn't answer or even call me back after a voicemail. So I needed to bring the truck back to my house UNLOAD all my stuff myself and wait until the next day to then again RELOAD all my stuff. When I dropped off the truck the guy I spoke with accommodated me but I wanted to make you aware of the situation.Dylan F. | Premières impressions
There was some water damage to my things and I'm filing a claim for the damage out side of that the experience was good.NATHANIEL B. | Expérience générale
There was no lock in my storage unitIsis C. | Online Move In
I utilize U-HAUL for my Business and Personal needs.......Storage and Propane. Michael Reyes and his Staff are AWESOME!!!RONALD B. | Premières impressions
I just think they need a elevator for the second floor and you need cooling I thereTeresa R. | Premières impressions
Leticia, customer services from her very freindly, courtesy and very professional.If I need another truck Uhaul I back to be services for her.ROBERTO F. | Expérience générale
Le client n'a pas laissé de commentaire.Ronald H. | Expérience générale
I stood in the store for a good five minutes while the girls knew I was waiting and they were complaining about another employee to each other.Amber S. | Premières impressions
Le client n'a pas laissé de commentaire.Shanique and aprielle R. | Expérience générale
Sirve de mucha ayuda maravillosoJose A. | Premières impressions
People sleeping in units. Clearly not safekaila B. | Premières impressions
I have used U-Haul storage and towing a trailer before and soon a new storage and truck, I have always been very happy with the staff and products! Merci.Loraine W. | Premières impressions
Secure clean facility...various storage options...great staffAMARIIMMANUEL G. | Expérience générale
The cars was very small, u can not load it and the most incredible thing Only one elevator at the corner of the begging of all the units and is very unfair. They give me my unit in the other side of the elevator so far far far from my unit. Is very frustrating and hard to move all your stuff. Need two more elevator for the convenience other customers. Very disappointed MARIA G. | Expérience générale
Le client n'a pas laissé de commentaire.kierra w. | Expérience générale
Le client n'a pas laissé de commentaire.Antonio G. | Expérience générale
Le client n'a pas laissé de commentaire.JACKELINE M. | Premières impressions
Le client n'a pas laissé de commentaire.Carlos M. | Premières impressions
Le client n'a pas laissé de commentaire.Stevon S. | Premières impressions
Le client n'a pas laissé de commentaire.Suchel Duany P. | Expérience générale
Very friendly smart i love it thank youJose Antonio P. | Premières impressions
Very helpful and caring staff # 1 storage in the worldAaron M. | Expérience générale
Le client n'a pas laissé de commentaire.Arelis B. | Premières impressions
Le client n'a pas laissé de commentaire.annis f. | Premières impressions
Mr. Reyes is a great manager very polite, helpful, and had great customer service skills. He also answered and explained all questions I had.Dawning Family S. | Premières impressions
Le client n'a pas laissé de commentaire.Teresa G. | Premières impressions
To Uhaul I have been very happy with Uhaul service moving in town or out of town. I will tell my friends when they decide to move call Uhaul.Two thumb upbessie a. | Premières impressions
The people here are GREAT !!!! After a 20 hour drive, they got me into my storage quickly, answered all my questions, and were very helpful. The facility is very secure. I highly recommend them !!!!GREGORY G. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!