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Staff is friendly, manager is super helpful and always available by phone if you need something. By far the best uhaul facility I have dealt with.
The process for entering the building was a bit confusing, but the person on staff was very helpful. The alarm that sounds each time the unit is opened was also a surprise, and I was worried I did something wrong the first time I accessed the unit. Otherwise, things were very smooth and I have been very pleased.
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Rat infestation ruined everything I own. The manager offered store credit instead of returning my rent. I have nothing left to store. How would I use the credit?!? Horrible experience!
As a first-time storage customer, I was unsure of exactly what to expect. Courtney & Brandon were each extremely helpful and knew the answer to every one of my questions, both with the truck rental and my storage needs. I would definitely recommend Uhaul of West Utica to anyone in the area needing truck or storage rental.
Courtney was great. Pricing is high for the area. I’ve paid less in more expensive areas. Probably move out . No method of pre billing maybe website. Busy lifestyles and no Email of bill due . Late fees pile up quickly.
Highly recommend this Uhaul place... Friendly staff & knowledgeable with their products. Very clean environment.
Held stuff couldn't pay over a year did a settlement thanks uhaul
I was told I could access my unit 24/7. After packing up the uhaul I got to the storage unit at 9 pm. It was locked. We loaded 2 carts and pushed our things all the way to find out we couldn't access the unit. I have my things going to two different locations. No way I will have enough time to finish moving before the uhaul truck is do back. This whole experience was very stressful. Never again.
Upon checkout, the staff was not helpful at all. Justin did not know how to check me out of my storage unit and made it very stressful.
The people at the front office were all rude or not with it. The manager was nice though. The bathroom was always dirty and never had paper towels. In the loading area and outside there was broken glass and there is sly were full garbage bins.
Trash cans need to be emptied regularly. They did not appear to be empties during my 3 month stay. There was always trash overflowing can and on the floor surrounding the can. Loading area smelled foul due to trash being left. Cleaning facility and maintenance needs to be addressed. Teresa was most helpful and accommodating. Please praise Teresa and give her my thanks.
Friendly people and go out of their way to help you!
Theresa Trinque is very kind.
Super clean, easy access, professional staff!
Clean,quiet
I have been waiting since april 8th to be reimbursed over 5p$ and ive been back to this fa ility to speak with manager over 3x ans have called for 3 wks straight leaving multiple messages and still no response I have worked with u guys for decades im so dissatisfied and Teresa the manager tgere and the little caucasian gut tht has no regard for anything
The facility has good securityand is well lit. Access is above and beyond wonderful! You can drive in to unload your vehicle. Carts are available.
Friendly staff and clean storage
i especially want to thank Theresa for all of her help. She was fantastic and if i ever have to use uhaul again i’ll be back to hopefully work with her
The staff were friendly and gave me good suggestions. The storage facility is very clean and well maintained
No comments
The Staff at this location aims to please. From truck/van rentals to storage, I felt they worked hard to earn and keep my business. Thank you.
I would not hesitate to use this facility again. Clean, heated, well lit, secure and easy access.
Wonderful facility. Clean, well maintained and spacious. The staff is very professional and helpful. The supplies are well stocked and great prices, better to buy them there than anywhere else.
signing up went smoothly. issue:software system. card wouldn’t activate, couldn’t see unit, told happens frequently, told come back next day to see if would work.you need to fix your software glitch
VERY NICE facility! Secure, clean, and conveniently located.
Theresa WAS AWESOME!!!!!!!!!! Very helpful and understanding
I believe her name was Theresa she was very helpful
CLEAN AND SECURE Units are inside and climate controlled.
salesperson was very helpful.
From the owner to each of her employees... All were informative, helpful, friendly and courteous.
A few visits, heaping garbage & left over stuff from folks piled at the unload area. On one occasion, I tried to use the bathroom, no toilet paper or paper towels. Roll door kept falling down at unit.
I'm very please with the uhaul storage unit and the staff, my things were well kept nothing damaged everything fit perfectly! The staff always helped me if I had any questions! Thank you so much!
Only issue was there were no carts available when moving out. People from other areas of facility took them. Had to go purchase one at Home Depot
Staff were very helpful and showed me how to access my storage unit and the location of it. Suggestion would be to track moving carts better to ensure that everyone has what they need.
U-Haul was a complete headache!Speaking with someone at the facility was impossible unless I drove there,Speaking with a supervisor simply would never happen and the cust service dept down right rude
Staff was friendly, personable and professional. They made a work-around the missing rental keys, and I was able to not only move stuff but also store it quickly in a climate controlled space. Thanks!
You guys were wonderful. God Bless
Excellent service
Thanks for everything Theresa
Theresa saved me the morning of my move. My movers stood me up. And she got me in contact with a person that had two guys there within 45 minutes. Truly saved the day.
Very satisfied with their service and facilities.
The worker was great, she was very helpful
Very Efficient
Do you ever actually pick up your phone at this location. Or do you just let it go to the national call center.
The attendant was fast and friendly. The facilities were clean and easy to navigate.
Awesome place ! Would use again
I moved out early do I get a partial refund other than that great service
Very helpful staff!
Every thing was very good, great staff
Love these people! Theresa & Lora are awesome!
If needed I will be back..... thank you
Amber was awesome to work with. She should be praised for her excellent customer service !!!
Very helpful staff willing to assist
Great customer service
Will surely use this Uhall and recommened to my friend!
Best service I’ve ever received in regards to moving/storage.
Clean with easy access. Staff extremely helpful. Pleasant experience
Great service, easy to use, clean, and secure.
Good
After a very long trip these folks were great. Very clean and well run facility .
The truck I rented had human feces in the cabin as well as all over the ramp. The truck smelled horrible and was not checked by any staff and was rented out immediately after and not cleaned
Theresa and staff were extremely helpful and friendly. I was so pleased with the customer service at this location after poor service from corporate. I would recommend this location in a heartbeat!
Theresa the general manager was professional pleasant knowledgeable. She made our moving experience much easier!. She is a great representation for Uhaul......
A+
