Évaluations des clients U-Haul Moving & Storage of West Utica

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of West Utica

Cote générale :

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GEORGEMICHAEL II L. | Expérience générale |
Évaluation :

Staff is friendly, manager is super helpful and always available by phone if you need something. By far the best uhaul facility I have dealt with.

Annette T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

ALEXIS NICOLE F.
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Le client n'a pas laissé de commentaire.

HEIDIL S.
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Le client n'a pas laissé de commentaire.

LORENZO F.
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Le client n'a pas laissé de commentaire.

Roger C.
Évaluation :

Excellent customer service. Five star rating.

Steven F.
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Exceptional customer service. This is the best Uhaul store I have every worked with. Thank you, Steve

JOHNJ F.
Évaluation :

Two rentals in about 3 months time went well both times. Staff is nice

Michael A. | Online Move In |
Évaluation :

The process for entering the building was a bit confusing, but the person on staff was very helpful. The alarm that sounds each time the unit is opened was also a surprise, and I was worried I did something wrong the first time I accessed the unit. Otherwise, things were very smooth and I have been very pleased.

James S.
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Le client n'a pas laissé de commentaire.

JEFFREYLYNN R.
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Le client n'a pas laissé de commentaire.

dorothy w. | Premières impressions |
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.

JOSEPH SALVATORE A.
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Employees were exemplary, extremely helpful, and made the experience as easy as possible. They also maintained the equipment very well as it was clean and I had no Issues mechanically. Highly recommend this location to anyone.

Louis C.
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great service

RICARDO L C.
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Rented a 12ft trailer, the employee hooked it up and everything! Fast checkout, excellent!!!

BRIANR R.
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Le client n'a pas laissé de commentaire.

Carl H.
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The customer service reps were really great. Thanks

Brad B.
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Le client n'a pas laissé de commentaire.

BRUCETHOMAS N.
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Le client n'a pas laissé de commentaire.

Christopher K.
Évaluation :

The back door almost killed me after the mechanism broke and it came flying down at me throw me off the truck.... not cool in anyway... never had any issues from this store before until then

CRAIG T B.
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Le client n'a pas laissé de commentaire.

Michael G.
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Overall service above and beyond

Pat M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

RONALDL M.
Évaluation :

Thank you for the great service

Cherie J.
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Le client n'a pas laissé de commentaire.

Sal F.
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Le client n'a pas laissé de commentaire.

darwin R.
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the staff were great in getting what Ineeded

Roger C.
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Le client n'a pas laissé de commentaire.

Nina G.
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Le client n'a pas laissé de commentaire.

Michelle L.
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Le client n'a pas laissé de commentaire.

James B.
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Le client n'a pas laissé de commentaire.

dan P.
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Customer service was fantastic, truck had a spill in the back, and made it very difficult for moving, and not falling, but we used the blankets that employees gave us, and helped (a little), also Transmission stuck a lot, and was tough getting out of first couple gears, but other than that I was satisfied.

Kathy S.
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Le client n'a pas laissé de commentaire.

LARRYWAYNE K.
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Le client n'a pas laissé de commentaire.

Sharon H.
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Le client n'a pas laissé de commentaire.

Emma K. | Expérience générale |
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Rat infestation ruined everything I own. The manager offered store credit instead of returning my rent. I have nothing left to store. How would I use the credit?!? Horrible experience!

Jesse H.
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Le client n'a pas laissé de commentaire.

stephanie N.
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Le client n'a pas laissé de commentaire.

Ben B. | Premières impressions |
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As a first-time storage customer, I was unsure of exactly what to expect. Courtney & Brandon were each extremely helpful and knew the answer to every one of my questions, both with the truck rental and my storage needs. I would definitely recommend Uhaul of West Utica to anyone in the area needing truck or storage rental.

CS P.
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Le client n'a pas laissé de commentaire.

Frank R.
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Had trouble with the gas gauge plus the engine light came on

BENJAMINJEFFERY B.
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I just finished my second 20' truck rental from this location. Courtney assisted me with my first one and Brandon assisted me with the second one. Both were incredibly helpful, knew the answers to all my questions and made the whole process easy and enjoyable. I will definitely rent from this location again!

Robert K.
Évaluation :

Everything went as it should,very professional service many thanks

SHERON A M.
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Easy pick up , truck was ready to go! . Very professional! And HELPFUL staff

John F.
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Smooth process, no issues

Frank R.
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Only drove 44 miles gas mileage was not good cost 15.00 in gas at 2 23

Heather U.
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Employees were very helpful.

JOHN K G.
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I almost always rent trailers, not trucks from U-Haul so my impression is only from renting trailers. The trailers are very well engineered and built and have always performed as expected. The staff were helpful, competent and friendly.

Jane A. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Julie H.
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I know that I received a very long user manual by email, but I couldn't figure out how to adjust/move the driver's seat closer to the pedals/steering wheel. I didn't scour through the user's manual, and that perhaps could have helped me, but everything else about the operations were pretty standard and self-explanatory. I wish there had been maybe a little sign or something in the cab showing how to do it. I actually gave up and drove on the edge of the seat.

peter D. | Premières impressions |
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Courtney was great. Pricing is high for the area. I’ve paid less in more expensive areas. Probably move out . No method of pre billing maybe website. Busy lifestyles and no Email of bill due . Late fees pile up quickly.

ROCCOFRANCIS SR A.
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Buy better equipment. Employees were very helpful

DOUGLASA B.
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Le client n'a pas laissé de commentaire.

john P.
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Le client n'a pas laissé de commentaire.

Richard J.
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Le client n'a pas laissé de commentaire.

Rocco C.
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Le client n'a pas laissé de commentaire.

Jan M.
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The workers are great but your system absolutely sucks i reserved a trailer at a different location about 24 miles away i decided to call that location just to make sure that they would be open at 4 o'clock to find out they didn't even have the trailer i reserved through your website so i called another location close to me that your website claimed it had a trailer to find out they also did not have the lady at the location i first called was pleasant and she told me that id receive a phone saying where the closest location was but i drove down to the Oriskany blvd location and got a trailer but i was still waiting for call to tell me where to go i didn't receive that call until 12 minutes before I was supposed to pick trailer up at my original reserved site its a good thing I drove down to Utica your system sucks oh and after the lady informed me that she didn't have trailer i reserved I sat on hold for 15minutes before I hung up

DARWINDOUGLAS R.
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everything is just super

AMY ELIZABETH C.
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Better customer service. Dont charge customers for items they didnt even have in there truck upon pickup .

Richard C.
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Le client n'a pas laissé de commentaire.

BENJAMINJAMES G.
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Le client n'a pas laissé de commentaire.

Thomas G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

THOMASH G.
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Le client n'a pas laissé de commentaire.

Joseph B.
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Keep driver's license and vehicle information on file for faster pick up

Gary L.
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Le client n'a pas laissé de commentaire.

MARCDAMIAN S. | Premières impressions |
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Highly recommend this Uhaul place... Friendly staff & knowledgeable with their products. Very clean environment.

KRISTOPHER P F.
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Le client n'a pas laissé de commentaire.

Janet R.
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Le client n'a pas laissé de commentaire.

RHONDISA M C.
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Simply Amazing

Dave S.
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Le client n'a pas laissé de commentaire.

kalid r. | Expérience générale |
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Held stuff couldn't pay over a year did a settlement thanks uhaul

ROBERT E G.
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Le client n'a pas laissé de commentaire.

Marklin M.
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Quick, friendly and polite.

Cherie J. | Online Move In |
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Le client n'a pas laissé de commentaire.

Micheal G.
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Helpful and knowledgeable

Mel O.
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Le client n'a pas laissé de commentaire.

Fred B.
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Le client n'a pas laissé de commentaire.

Ashley W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Carol H.
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Nothing, pick up and drop off went very smoothly. The truck that I had was immaculate. Everything was perfect.

Dia H.
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Le client n'a pas laissé de commentaire.

Paul M.
Évaluation :

Customer service rep was excellent.

Jamie T. | Premières impressions |
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I was told I could access my unit 24/7. After packing up the uhaul I got to the storage unit at 9 pm. It was locked. We loaded 2 carts and pushed our things all the way to find out we couldn't access the unit. I have my things going to two different locations. No way I will have enough time to finish moving before the uhaul truck is do back. This whole experience was very stressful. Never again.

Janet R.
Évaluation :

Excellent employee's.

Thomas M.
Évaluation :

The steering on the van I rent was very loose and the windshield (inside) needed to be cleaned. I have many years experience driving one ton vans and this one needed better maintenance and to be cleaner. Also I trouble finding correct Uhaul I was suppossed to go to. Maybe you should find a way to make it easy to have a customer find the correct uhaul store. It is a long story as to why I had trouble finding the uhaul I was sent to so I won't go into it. Thank you T Manley.

Rick W.
Évaluation :

Le client n'a pas laissé de commentaire.

Josh E. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

alicia d. | Expérience générale |
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Upon checkout, the staff was not helpful at all. Justin did not know how to check me out of my storage unit and made it very stressful.

Matt O. | Expérience générale |
Évaluation :

The people at the front office were all rude or not with it. The manager was nice though. The bathroom was always dirty and never had paper towels. In the loading area and outside there was broken glass and there is sly were full garbage bins.

Lorrie D.
Évaluation :

I dropped my rental off during closing hours(Around midnight). Can not say if it was good or bad. It was just okay.

JOHNW C.
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Le client n'a pas laissé de commentaire.

tinamarie l. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Dwayne L.
Évaluation :

I had to rent the truck for 2 day when I only needed it for a day.

Santos J F.
Évaluation :

Excellent service

Michael K.
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Le client n'a pas laissé de commentaire.

CAROLYNL M.
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Le client n'a pas laissé de commentaire.

Anthony S.
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Le client n'a pas laissé de commentaire.

Gretchon S.
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Staff opened on time, professional.. no issues at all

MICHAELALLEN C.
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Very friendly and helpful!

Nancy C.
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Le client n'a pas laissé de commentaire.

ROSEM W.
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Le client n'a pas laissé de commentaire.

William S.
Évaluation :

We rented a truck and it was not clean inside the next day we rented a van it was ok

DOREENL C.
Évaluation :

The Oriskany Blvd location has to do a better job of looking into used returned trucks, reason being that the first truck they gave me was infested with roaches and I was not going put my belongings into that truck. Otherwise it was worth using Uhaul to move my said belongings.

CAROLYNL M.
Évaluation :

Le client n'a pas laissé de commentaire.

Nicole H. | Expérience générale |
Évaluation :

Trash cans need to be emptied regularly. They did not appear to be empties during my 3 month stay. There was always trash overflowing can and on the floor surrounding the can. Loading area smelled foul due to trash being left. Cleaning facility and maintenance needs to be addressed. Teresa was most helpful and accommodating. Please praise Teresa and give her my thanks.

Devin G.
Évaluation :

Le client n'a pas laissé de commentaire.

Jessica Z.
Évaluation :

Le client n'a pas laissé de commentaire.

LOUIS II P.
Évaluation :

No I'm very satisfied overall with with everything and I'm sure the next customer will be just as satisfied as I am 😊

KATHLEENA H.
Évaluation :

I needed a truck for only a few hours; picked it up and 9:30 am and was back before 11:30 am and it still ended up costing about $85. I understand that I added the $14.00 insurance (probably wouldn't do that again) and used a $10.00 appliance cart, but I think there should have been some sort of discount on the truck charge $19.95 or the $35 for mileage. My lesson learned I guess. Sounded like a good idea when I made the arrangements.

DANIELTHOMAS K.
Évaluation :

Le client n'a pas laissé de commentaire.

Erik S.
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Le client n'a pas laissé de commentaire.

Erik S.
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Le client n'a pas laissé de commentaire.

Andrew M. | Expérience générale |
Évaluation :

Friendly people and go out of their way to help you!

Amanda B.
Évaluation :

Easy check in online

RHONDISAM C.
Évaluation :

The staff were great

Michael C.
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Le client n'a pas laissé de commentaire.

Stephen P L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DIANAMARIE A.
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Le client n'a pas laissé de commentaire.

Joanne L.
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Le client n'a pas laissé de commentaire.

ROBERT M.
Évaluation :

Honor your charge on return. Its the 1st time I was charged double to return

Jae P. | Premières impressions |
Évaluation :

Theresa Trinque is very kind.

CONSTANCE C. | Expérience générale |
Évaluation :

Super clean, easy access, professional staff!

Angel Z.
Évaluation :

The manager was very helpful and turned my attitude around after a mishap with my rental. My drop off location was switched and she was accommodating and displayed great customer interaction.

Richard I.
Évaluation :

Nothing! Great customer service

Sara B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Dan J.
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Le client n'a pas laissé de commentaire.

Louis C. | Online Move In |
Évaluation :

Clean,quiet

Josh E. | Premières impressions |
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Le client n'a pas laissé de commentaire.

JAQUAN F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Bill H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

joanna n. | Expérience générale |
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Le client n'a pas laissé de commentaire.

TANYA S. | Expérience générale |
Évaluation :

I have been waiting since april 8th to be reimbursed over 5p$ and ive been back to this fa ility to speak with manager over 3x ans have called for 3 wks straight leaving multiple messages and still no response I have worked with u guys for decades im so dissatisfied and Teresa the manager tgere and the little caucasian gut tht has no regard for anything

Andrew M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

frances r. | Premières impressions |
Évaluation :

The facility has good securityand is well lit. Access is above and beyond wonderful! You can drive in to unload your vehicle. Carts are available.

George C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

giora k. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Miles M. | Expérience générale |
Évaluation :

Friendly staff and clean storage

Tiffani D. | Expérience générale |
Évaluation :

i especially want to thank Theresa for all of her help. She was fantastic and if i ever have to use uhaul again i’ll be back to hopefully work with her

barbara m. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Jozette C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Miles M. | Premières impressions |
Évaluation :

The staff were friendly and gave me good suggestions. The storage facility is very clean and well maintained

atiya k. | Expérience générale |
Évaluation :

No comments

Cheryl J. | Expérience générale |
Évaluation :

The Staff at this location aims to please. From truck/van rentals to storage, I felt they worked hard to earn and keep my business. Thank you.

joseph n. | Expérience générale |
Évaluation :

I would not hesitate to use this facility again. Clean, heated, well lit, secure and easy access.

cathrine c. | Premières impressions |
Évaluation :

Wonderful facility. Clean, well maintained and spacious. The staff is very professional and helpful. The supplies are well stocked and great prices, better to buy them there than anywhere else.

deborah p. | Premières impressions |
Évaluation :

signing up went smoothly. issue:software system. card wouldn’t activate, couldn’t see unit, told happens frequently, told come back next day to see if would work.you need to fix your software glitch

bonnie b. | Expérience générale |
Évaluation :

VERY NICE facility! Secure, clean, and conveniently located.

CARLENE C. | Expérience générale |
Évaluation :

Theresa WAS AWESOME!!!!!!!!!! Very helpful and understanding

CARLENE C. | Premières impressions |
Évaluation :

I believe her name was Theresa she was very helpful

bonnie b. | Premières impressions |
Évaluation :

CLEAN AND SECURE Units are inside and climate controlled.

Alan H. | Premières impressions |
Évaluation :

salesperson was very helpful.

Donald Z. | Expérience générale |
Évaluation :

From the owner to each of her employees... All were informative, helpful, friendly and courteous.

Stacy K. | Expérience générale |
Évaluation :

A few visits, heaping garbage & left over stuff from folks piled at the unload area. On one occasion, I tried to use the bathroom, no toilet paper or paper towels. Roll door kept falling down at unit.

Kadadren H. | Expérience générale |
Évaluation :

I'm very please with the uhaul storage unit and the staff, my things were well kept nothing damaged everything fit perfectly! The staff always helped me if I had any questions! Thank you so much!

Jayme C. | Expérience générale |
Évaluation :

Only issue was there were no carts available when moving out. People from other areas of facility took them. Had to go purchase one at Home Depot

Denise S. | Premières impressions |
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Staff were very helpful and showed me how to access my storage unit and the location of it. Suggestion would be to track moving carts better to ensure that everyone has what they need.

Michele b. | Expérience générale |
Évaluation :

U-Haul was a complete headache!Speaking with someone at the facility was impossible unless I drove there,Speaking with a supervisor simply would never happen and the cust service dept down right rude

Cheryl J. | Premières impressions |
Évaluation :

Staff was friendly, personable and professional. They made a work-around the missing rental keys, and I was able to not only move stuff but also store it quickly in a climate controlled space. Thanks!

Timothy R. | Expérience générale |
Évaluation :

You guys were wonderful. God Bless

Rebecca H. | Expérience générale |
Évaluation :

Excellent service

javier l. | Premières impressions |
Évaluation :

Thanks for everything Theresa

Tyler F. | Expérience générale |
Évaluation :

Theresa saved me the morning of my move. My movers stood me up. And she got me in contact with a person that had two guys there within 45 minutes. Truly saved the day.

Johnnie J. | Premières impressions |
Évaluation :

Very satisfied with their service and facilities.

gayle w. | Premières impressions |
Évaluation :

The worker was great, she was very helpful

Selise M. | Expérience générale |
Évaluation :

Very Efficient

Tyler F. | Premières impressions |
Évaluation :

Do you ever actually pick up your phone at this location. Or do you just let it go to the national call center.

Neva P. | Premières impressions |
Évaluation :

The attendant was fast and friendly. The facilities were clean and easy to navigate.

amy s. | Expérience générale |
Évaluation :

Awesome place ! Would use again

ryan c. | Expérience générale |
Évaluation :

I moved out early do I get a partial refund other than that great service

Matt O. | Premières impressions |
Évaluation :

Very helpful staff!

Timothy R. | Premières impressions |
Évaluation :

Every thing was very good, great staff

Mark C. | Expérience générale |
Évaluation :

Love these people! Theresa & Lora are awesome!

mike s. | Expérience générale |
Évaluation :

If needed I will be back..... thank you

tammy s. | Premières impressions |
Évaluation :

Amber was awesome to work with. She should be praised for her excellent customer service !!!

Roger H. | Premières impressions |
Évaluation :

Very helpful staff willing to assist

brian w. | Expérience générale |
Évaluation :

Great customer service

Jahata R. | Expérience générale |
Évaluation :

Will surely use this Uhall and recommened to my friend!

ALEXIA C. | Expérience générale |
Évaluation :

Best service I’ve ever received in regards to moving/storage.

Edward C. | Expérience générale |
Évaluation :

Clean with easy access. Staff extremely helpful. Pleasant experience

Jonathan S. | Expérience générale |
Évaluation :

Great service, easy to use, clean, and secure.

amar k. | Expérience générale |
Évaluation :

Good

Paul L. | Réservation |
Évaluation :

After a very long trip these folks were great. Very clean and well run facility .

melissa t. | Expérience générale |
Évaluation :

The truck I rented had human feces in the cabin as well as all over the ramp. The truck smelled horrible and was not checked by any staff and was rented out immediately after and not cleaned

Chelsea M. | Expérience générale |
Évaluation :

Theresa and staff were extremely helpful and friendly. I was so pleased with the customer service at this location after poor service from corporate. I would recommend this location in a heartbeat!

Larry S. | Expérience générale |
Évaluation :

Theresa the general manager was professional pleasant knowledgeable. She made our moving experience much easier!. She is a great representation for Uhaul......

Andrea A. | Expérience générale |
Évaluation :

A+

Non reviews have been submitted for this location.

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