Évaluations des clients U-Haul Moving & Storage of West Valley
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of West Valley
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Jesus P. le
The pick up and delivery process should be more efficient to Improve overall service
Regina D. le
fast friendly service... everything went smooth...Steve was great to work with... thanks!
Shilo H. le
Nothing. Everything was great. The men working were professional and pleasant.
Alec S. le
My pickup and drop off locations were both changed after I had scheduled and planned the reservation. I was not adequately notified of the pickup location and had to take several Lyfts to get to the right location. The employees at the designated pickup location were difficult to work with and initially would not do anything to help me out for the cost of the cabs I took due to the change of location. Eventually, they put a credit on the overall reservation, which I did appreciate. Not the best initial customer service, and the hassle of the changing locations was very bothersome.
Alec S. le
My pickup and drop off locations were both changed after I had scheduled and planned the reservation. I was not adequately notified of the pickup location and had to take several Lyfts to get to the right location. The employees at the designated pickup location were difficult to work with and initially would not do anything to help me out for the cost of the cabs I took due to the change of location. Eventually, they put a credit on the overall reservation, which I did appreciate. Not the best initial customer service, and the hassle of the changing locations was very bothersome.
Tammy R. le
Moving is one of the most stressful times in a lifetime. Uhaul made this move better than any other move I have made in the past! Every employee we dealt with was very courteous and helpful! They were also very informative on all the processes and procedures. I definitely recommend Uhaul and this specific location of Uhaul to anyone who needs to move. You are amazing!
Wesley P. le
I rented yesterday at 4:00pm and returned it today at 11:30 am. I was billed for two days??? And to make it more of an insult, the second day charge is $89 not the $20 per day that is advertised. I’m putting a stop payment on my credit card Please contact me so we can work out appropriate billing. Not impressed! Also, I wasn’t allowed to use my truck because of the hitch being in it’s frame which is a part of the bumper. I should not have needed a truck rental but no one was willing to look and see that my hitch was directly a part of the frame. Thy just said, it’s in the bumper so we can’t rent to you. (Ps. I’ve used it before with Uhaul without a problem) Really not impressed!!
Jerry S. le
I arrived before they opened, the staff made me comfortable until opening time (it was cold out) then they got me on my way fast! Very helpful and knowledgeable, and when I returned, the same treatment. Great people, reasonable prices.
Stacey L. le
I was confused that I was given a short day for my rental. When I asked why every other person in line received a full day for their truck use and I only had a half day the manager insulted and threatened my son. Later they called back and rectified the situation and gave us a full day.
Herbert M. le
The staff seems almost indifferent and that truck needed SERIOUS transmission maintenance.
Cody C. le
Went to multiple locations first to try and drop off trailer. Original location and others should have got the job done but did not this crew worked it out for me.
Wendy C. le
Store employees were awesome. However, your app for check in isn’t user friendly at all. If it hadn’t been for another customer returning their rental I would of been pulling my hair out. I had my location sharing on and the site wouldn’t read it. To only have the one option for return or to be charged a $20 fee isn’t customer friendly. Please fix your site.
Melvin S. le
They do a great job. Really tight. Could use more room.
Robert B. le
They were convenient. They had a truck available even though it was last moment
Donald E. le
Needs to have a little more room.
Adrian R. le
There was only one person in the time I show up for check in I was in line around 40 minutes to check in so is a lot wasted time and I was waiting outside for 25 minutes for my truck inspection
Carol B. le
The computer system was not functioning properly, and the clerk's were doing everything they could to work through the problems of the day. Once the system came back online, everything to check in and pick up my order went smoothly.
Dana R. le
The two gentlemen that helped me were so kind and helpful. Thank you
Brandy D. le
Christopher was so nice and funny! Made my experience very fun and enjoyable! Great place overall.
Valorie J. le
Thank you
DORI S. le
I have been using U-Haul for all my moving needs and have always been treated respectfully and I love the free month storage when renting a trailer. They are great!
russell b. le
Good people working! Dead mouse in the storage!
Roy M. le
Staff was very helpful allowing us to use a 4-wheel cart and 2-wheel dolly if needed to move the larger/heavy items down the steps.
joe t. le
Bob the manager was very helpful and friendly.
CINDY J. le
Friendly staff easy location to get to and well maintained would definitely recommend....