Évaluations des clients U-Haul Moving & Storage of West Valley
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of West Valley
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Kelly S. le
The people at the location were very helpful and nice. The vehicle had cigarette burns in the seat and many signs of body damage but ran fine.
Brett E. le
The team at this time location was was great and easy to deal with and above and beyond to make sure that what I was renting there car hauler trailer for was going to work the only thing that was a bit of a pain was the yard is very small so it gets very tight fast other than that everything was great and I would use them again thanks Brett
David T. le
Jets small and on a corner not much room for the location.
Cody F. le
The staff were very kind and knowledgeable at the location. The 24/7 thing was kind of hard to use and the lady on the phone was kind of rude. But the people face to face were very awesome. Made the whole experience smooth will definitely come back! Thank you!
Gary G. le
I tried to reserve equipment on line. After submitting my request I received a reply consisting of: A trailer size I didn't request, at a time other than what I requested and at a pick up location much further away from where I live than the one I requested. A VERY frustrating on-line experience. I had to drive to the location (approx. 4700 so. 4000 w.) where I requested my rental and straighten out the on-line mess : ( The employees at the 4700 so 4000 west did a GREAT job of detangling the on-line issues ~
Aleksandar N. le
Uhaul (and especially this location) always has friendly l, helpful staff which outdoes a lot of other businesses I visit. Whatever you’re doing to get this kind of staff, keep doing it.
Ruby H. le
The return process is needlessly complicated.
Cesar A. le
Be more honest with your customers about fuel gauge
Matthew T. le
trailer surge brakes were leaking reservoir so brake fluid all over trailer tongue ruined pants.
James R. le
The staff was friendly and professional. It really helped to alleviate the stress of our daughter's move! Dan was very helpful and this site is the only one we will use in the future!
Michael B. le
Excellent service, equipment worked well, just as expected. The staff was very courteous, professional, hooked up the trailer and made sure the lights all worked properly.
James R. le
The customer service agent who helped me was a lazy young jerk with no manners. He was rude. I needed to hook up the trailer, there was a truck in the way. He would not get off his lazy ass to move the truck. He wanted me to go all the way around the back which was blocked. The manager moved the truck. Typical young lazy kid thinking they dont need to do anything to do their job. Wears his pants below his ass.
Kevin S. le
No room to maneuver.
Teresa G. le
You need more people working during day hours. Waited quite awhile but he was very good at keeping everyone informed on who was next and what he had to do and in which order.
Paul R. le
The drop off location in West Valley City was very quick and smooth. The personnel there was very friendly and helpful and was able to immediately answer any questions I had. Would definitely recommend this location.
James C. le
Already OK
Rebecca S. le
Store smelt like cigarettes. Walked in and it smelt like someone just finished smoking in the store. Other than that great experience.
Austinn T. le
Guy with red hair was extremely unprofessional and was no help. U-Haul leaked on expensive equipment.
Jaron E. le
The back of the U-Haul had like 3 pieces of plastic in it. The guy had me get up there and sweep it out. I feel like he was doing it to save me $20 but at the same time it was clean. Not sure how I felt about that.
Kirk S. le
There seemed to be a lot of people waiting in line.
Raetta L. le
All of the people were very helpful and pleasant.
Victoria W. le
More locations
Wendy C. le
I spend more than an hr just to return the truck. Due to the mistakes of this store. They need to train there workers better they made a mistake with my reservation and they didn’t even apologize they just don’t care.
Richard Scott D. le
Worked like a charm. We couldn’t have asked for a better experience.
Victoria W. le
Had a hard time starting truck it was a pain and when I told the guy he didn't even care
Bruce H. le
Great staff
James K. le
Had difficulties called customer service was promised one thing and it did not happen overcharged when told certain amount and it was not honored
Brandon E. le
I've rented from this location on several different occasions. I would recommend this location to anyone. I have always been treated in a friendly and professional manner at this location. The equipment despite normal wear a and tear is kept is descent shape. I have never experienced a breakdown with any rental equipment, despite general wear and tear and abused equipment I would say the equipment is in good repair. It has always been road worthy and as a professional Diesel mechanic, and a safety inspector by trade, I can say it has always been safe and DOT compliant.
Terry M. le
No surprises, courteous service and reasonable price. Definitely worth the price!
Jason B. le
Everything was awesome with the small 4 X 9 trailer I rented. Thank you !!
Joshua B. le
Only thing that scared me was the ABS light came on and was worried about the breaks on the way to take the uhaul back to its location.
Kelly W. le
Everything was perfect. Thank you.
Jack H. le
2 younger men there both named Dan were excellent. The manager, older heavy man with glasses was an ass. Truth is the outside of the truck was dirty and needed to be washed. Inside was OK.
Joseph M. le
make sure you release the hold on its a bit of a hassle trying to dispute the charge with you and the bank. overall customer service was amazing thank you!
Ricardo A. le
PUT WINDSHIELD WASHER FLUID AND CHECK THE WIPER BLADES BETTER
Maryann B. le
My only concern was that just before returning the truck, I put over 3-1/2 gal. in at the Smiths just across the street for $10.00. As near as I could tell, the gauge was exactly as it was when I picked it up. In fact, even before I put in the gas, it did NOT reach the 1/2 tank--it never did go that far. A little disappointed--but I totally appreciate the service when I picked up the truck.
Katie R. le
Everything was great. Thank you
Johnna C. le
Too bad something can’t be done about the birds pooping on the trucks. Guys were super nice and helpful at this location.
Luciana A. le
They do greath job and they were short on people i really recommend this location thank you
Carlos N. le
Just keep doing what you're doing.
Aleksandar N. le
Always good experiences with uhaul. Crew at this location was fast, friendly, and quick.
Robert G. le
Need more associates. Only 2 working
Jessica S. le
Joe and Austin were very helpful, in every aspect. I ended up needing 2 trucks and a lot of boxes and they were so good to work with every time I went in.
Francine H. le
I made an appointment at 12pm for anything available in an hour or two. The web page listed a 10ft truck by 2pm. As we were on our way they called and said that they didn't have the 10ft available till much later but that they had a 17ft that they would price match. Upon arrival they were ready for us. Everyone was very helpful.
Krysten S. le
Get trucks with bigger cans! Fat people cannot fit and safely drive your current trucks!!!
Jesus P. le
The pick up and delivery process should be more efficient to Improve overall service
Regina D. le
fast friendly service... everything went smooth...Steve was great to work with... thanks!
Shilo H. le
Nothing. Everything was great. The men working were professional and pleasant.
Valorie J. le
Thank you
DORI S. le
I have been using U-Haul for all my moving needs and have always been treated respectfully and I love the free month storage when renting a trailer. They are great!
russell b. le
Good people working! Dead mouse in the storage!
Roy M. le
Staff was very helpful allowing us to use a 4-wheel cart and 2-wheel dolly if needed to move the larger/heavy items down the steps.
joe t. le
Bob the manager was very helpful and friendly.
CINDY J. le
Friendly staff easy location to get to and well maintained would definitely recommend....