Customer Reviews for U-Haul Moving & Storage of West Valley

5 184 évaluations

4690 S 4000 W   West Valley City, UT 84120
(W Of I-215 corner of 4700 S and 4000 W)

(801) 966-6312

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(801) 966-6312

4690 S 4000 W
West Valley City, UT 84120
(W Of I-215 corner of 4700 S and 4000 W)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason N. 
Évaluation :
5

All of the employees were so kind and so helpful! They were all so great!

Mark O. 
Évaluation :
5

More area to park the rental equipment.

EMILIANO C. 
Évaluation :
5

This location is always awesome

mike B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson S. 
Évaluation :
5

Parking was rough but everyone was great

Thai W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aurora M. 
Évaluation :
5

Extremely helpful staff. Took time to show me how the truck worked and I somehow messed up the gas reading when trying to take a photo of the gas gauge. They accepted my explanation when I returned the truck and didn't charge me for my user error. They are a great team to work with and I will go out of my way to use them in the future.

Carrie M. 
Évaluation :
5

No comment.

EMike M. 
Évaluation :
5

I worked with Stacie K. and she was super! Very helpful and worked different options to help save me money.

RAVEN N. 
Évaluation :
5

They are always awesome i been using this location for years they could train other location on customer service

mike B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ENRIQUE G. 
Évaluation :
5

All the employees were very knowledgeable and helpful! They were also very quick and we were in and out really fast!

Luiz L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARILEE E. 
Évaluation :
5

Rien

Tamara G. 
Évaluation :
3

My U-Haul was stolen. The day before I had to check into a treatment program and couldn't get any word out that I was hospitalized for 10 days. Yes when that received the info where the truck was that I found out for them that did give me extra time. Again I was hospitalized and couldn't return there calls. It doesn't take a brain scientist to know most everything was valuable. They do rent storage units and before I went in I told the gal I would try to have someone come down and get my things. With no provels I didn't get my property and was even charged a extra $800. For them to take my valuables to the landfill. So not only stolen from got screwed by U-Haul. Thank you. Great job.

Russell K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cesar G. 
Évaluation :
1

We picked up the truck after hours and we couldn't get it out of where they parked it due to it being blocked in so we had to wait until the next morning to pick up a new truck and that pushed us back for us to be moving. The customer service at this location is horrible no one knows what they are doing.

Amanda W. 
Évaluation :
4

I rented a Uhaul twice this weekend using the app. I ended up at the counter both times which was frustrating to me. The app is not effective for self serve. I will rent from the counter in the future.

Brooke H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dawn F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bron D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty W. 
Évaluation :
5

It was great

Sam R. 
Évaluation :
5

The conversation was professional. I would recommend to have a location in the store where we can drop off the equipment just to avoid being in the wrong waiting line.

Amandine L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt D. 
Évaluation :
1

Total Joke, Soooo glad i wont be using this service again!!!!

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan B. 
Évaluation :
5

The person that was moving the trucks around for the customers was incredibly great. Not sure what his name was. I think it may have been Adam. I do know that he had a prosthetic leg. He was very helpful for us as we had set up the rental online. Thank you Adam.

DERRICK W. 
Évaluation :
2

The customer service at this location was so bad. Next time I will go to a different location. I asked for help figuring out how to return the truck on line and the guy had the nerve to tell me he is the brochure figure it out.

Amanda W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matt F. 
Évaluation :
4

Needed to extend the rental a couple of times and the employee was helpful and pleasant.

Daryl D. 
Évaluation :
5

Staff was very helpful and processed my rental very quickly!

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alika T. 
Évaluation :
3

Make the parking lot easier to navigate

russell W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Healer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie M. 
Évaluation :
1

We rented this truck and told them what we needed, we were not able to use the truck for the purpose we got it for. The ball on the hitch was to small to even pull an little trailer.

ceaser E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco M. 
Évaluation :
1

Get your shit together and have equipment where its scheduled to be picked up and not wait until 15 minutes before pickup to tell the customer that they now have to drive an extra hour each way to pick it up!!!!! We wasted gas there and back on our personal vehicle and wasted an hours worth of gas on a truck that gets 5 miles per gallon. Not to mention hours we could have spent loading and moving. We ended up losing our help to move because of this bullshit and we couldn't pick up the keys to our house because we were so far behind losing our help and the several extra hours it took because of your fuckup that our timetable was WAY off. Also, trying to offset the mileage where we picked it up is a damn joke. Like it isn't stressful enough to move, let alone two states away, and the get dicked around on a company that you're relying on.....great fucking job Uhaul......the money you save with your company isn't worth the bullshit. I will happily pay more to not have to deal with this again and I will make damn sure that others will make the same choice in the future. No amount of money is worth the bullshit and stress you guys caused.

Aaron M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chase J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Habiba O. 
Évaluation :
3

Hidden fees .. explain more better on what I'm paying for before i rent..I paid 68$ and was charged $131 total.

Curtis A. 
Évaluation :
5

Good job thanks

Mike W. 
Évaluation :
2

Lower prices, $170 for 4 80 miles is crazy

Brady H. 
Évaluation :
1

The assistant manager is very condescending and lacks the ability to creat or maintain a good customer relationship. U-Haul as a whole is wrong for giving incentives to employees for adding on cleaning fees. He very rudely informed me that I was being charged 25$ To clean the bed of the truck. I told him that I did not use the truck to haul anything at all let alone sand and gravel. His response in a very smug rude demeanor was “I don't really care there is nothing you can do and I'm the assistant manager so good luck talking to anyone about it”. I was disbelief that he was talking to a paying customer In that manner so I asked “are you having fun?” He responded “ “yes iam” I then said “Really? That's ridiculous they must give you a bonus or something for adding fees?” He simply replied “yes actually they do that's why iam the assistant manger “ and walked away. This is simply unacceptable and I hope someone reviews this and makes some sort of an effort in correcting the problem. A customer is more likely to tell friends and family about a bad experience vs a good one.

tanner M. 
Évaluation :
4

UHaul corporate customer service is HORRIBLE, just horrible. After giving the run around stopping at 3 different locations for either unavailability or defective trailer, ended up at this location many miles away at over 4 hours of wasted time. The rep was also rude, non-professional with her issues, non acceptance of the UHaul guaranteed agreement of multiple failed reservation compensation. SHAME ON HER, she needs to ho back to training and become personable. Everyone at the west valley location were courgual, professional and supportive.

Alex A. 
Évaluation :
5

The trailer i reserved had not been returned by the previous renter. the guys at the West Valley store called around the northern part of the state to find me another one that size.

THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donnielle S. 
Évaluation :
5

Staff was wonderful.

veon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S.  |  Premières impressions 
Évaluation :
4

Nice staff.

Thomas M.  |  Expérience générale 
Évaluation :
5

I want to give a huge shout out to Daniel, who went above and beyond in helping me get my lights working today, August 9, 2022. He was fast, polite, and effective and I am very pleased with the service he provided. He deserves a raise!

LaDawn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yunga W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
1

I rented a U-Haul filled it halfway up and noticed it was leaking water from the rain lots of water so much that when I threw my sleeping bag up it splashed all over it was in a 2 inch puddle of water it continue to leak and I took photographs spoke with the manager they said to bring it up when I return the vehicle. Manager wasn't there I was told the manager would contact me before I was charged the full price without contacting me or anything got many items were possibly ruined apparently it's OK with this location to send out leaky trucks that could possibly cost thousands of dollars worth of damage To someone renting their vehicle thanks U-Haul

Matt D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MOHENOA F. 
Évaluation :
3

Way more expensive than expected. Brought the the vehicle back 2 hours early early, far less mileage used and, clean. Not sure $78 for 4 hours is fair? On a rental advertised at "only" $19 95?

Wendy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bladimir M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus R. 
Évaluation :
1

The experience was pretty rough. I chose the mobile check in because I was in a rush and my truck was backed in and I had to wait in line to get it moved and the workers were not friendly about it. The truck smelled very bad of body odor and didn't seem to be disinfected. At the check in of the truck, I filled the gas back up a little over where it was at the start and was still charged a gas fee with no explanation from the worker. Would not recommend this location to anyone.

Lucas G. 
Évaluation :
5

Excelente service , low cost

ELKIN R. 
Évaluation :
5

No improvements needed everyone was very friendly and helpful.

Jerry S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hernando F. 
Évaluation :
5

Staff was friendly and knowledgeable. Service was fast and efficient. Julianne was a great help.

James B. 
Évaluation :
2

The customer service ice was terrible. My mom came with to drop me off to pick up the truck and someone pulled up behind her and parked the truck so she couldn't get out of the parking stall. She honked for the employee to move the truck, she looked and walked off. My mom had to make like a 50 point turn to get her car out. It was absolutely horrendous. Also when I dropped off the truck, I was standing in the lobby and instead of asking what I need, they said someone would be with me in a moment. When they finally were able to help, they said that it was too late to check it in at the counter, but I had to complete the return myself on line. It was ridiculous.

aaron R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ben R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary T. 
Évaluation :
5

Each time I've visited I've found the staff responsive, helpful and friendly. There prices on moving materials are great. Better than most other stores.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Julienne was professional and courteous. I appreciate her friendly demeanor and willingness to help me.

Brian G. 
Évaluation :
5

Excellent Service!!!

Jesus A. 
Évaluation :
5

Clerk was friendly and helpful and cute too. Have rented there several time's

Scott D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JayD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad H. 
Évaluation :
1

Customer service was terrible

Douglas C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angela R.  |  Expérience générale 
Évaluation :
1

Told them my trip was 2 100 miles and they gave me 2 500 miles. No refund for my $300. Fuck ‘em

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAX J. 
Évaluation :
5

Good service

MAX J. 
Évaluation :
5

Staff was helpful, efficient and knowledgeable. Location was cluttered and confusing to navigate but staff helped accommodate the small space.

DWAYNE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Felipe S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank B. 
Évaluation :
4

More employees for less wait time.

Sherie L. 
Évaluation :
5

Staff were very helpful providing the expertise and assistance I needed. The trailer was ready for me on time and check in was easy. Thank you!!

Gregory P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jane S. 
Évaluation :
5

Extremely efficient and helpful staff. Great job!

Brandon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

troy M. 
Évaluation :
5

Amazingly kind and helpful people work at this location! I felt very comfortable after the tutorial on how to hook up my car to the truck. Lovely people.

Danielle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph A. 
Évaluation :
3

windshield was dirty. Change oil soon was on the digital readout. I didn't do a good job of inspecting the van for an damage when I picked it up and they charged me $150 for a small dent on the back door that you can clearly tell had been there for quite some time.

Don S. 
Évaluation :
3

I had a reservation at a different location. It was less than a mile away from my needed location. When I went at 6 am to get my rental it wasn't available. Called reservation number and was sent to alternate location 20 miles away at $1,09/mile total extra miles 40( $43,6). Vehicles windshield was so dirty I had to wash it to see. As a customer I would have expected better from a large company.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson S. 
Évaluation :
5

buen lugar para rentar camion pa mudanzas. y almacenar cosas.

Manuel L.  |  Premières impressions 
Évaluation :
5

I wish I could offer more than 5 stars. I'll just have to give 5 stars on Google review too. The staff let me stay late to unpack the truck and actually helped unload the truck with me. I'm sure that is not the standard but everyone is just so nice and accommodating!

Trent P.  |  Premières impressions 
Évaluation :
5

Great staff and clean facility. Unfortunately the parking lot is extremely cramped which makes it a bit difficult to load storage rooms.

MARK D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris J.  |  Expérience générale 
Évaluation :
5

6 stars, I got the royal treatment.

Roger A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary O.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vern B.  |  Premières impressions 
Évaluation :
5

Great experience! Everyone was so nice and helpful, plus the unit was clean and easy to access.

MEGHAN W.  |  Expérience générale 
Évaluation :
4

Merci

Valorie J.  |  Expérience générale 
Évaluation :
5

I have been using U-Haul for all my moving needs and have always been treated respectfully and I love the free month storage when renting a trailer. They are great!

DORI S.  |  Expérience générale 
Évaluation :
3

Good people working! Dead mouse in the storage!

russell b.  |  Réservation 
Évaluation :
5

Staff was very helpful allowing us to use a 4-wheel cart and 2-wheel dolly if needed to move the larger/heavy items down the steps.

Roy M.  |  Expérience générale 
Évaluation :
5

Bob the manager was very helpful and friendly.

joe t.  |  Expérience générale 
Évaluation :
5

Friendly staff easy location to get to and well maintained would definitely recommend....

CINDY J.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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