Customer Reviews for U-Haul Moving & Storage of West Valley

4 744 évaluations

4690 S 4000 W   West Valley City, UT 84120
(W Of I-215 corner of 4700 S and 4000 W)

(801) 966-6312

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(801) 966-6312

4690 S 4000 W
West Valley City, UT 84120
(W Of I-215 corner of 4700 S and 4000 W)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

BRYAN N. 
Évaluation :
3

It was kind of hectic, lots of people and not enough staff. But otherwise great equipment and nice service

Janelle D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chase D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaye B. 
Évaluation :
5

Kind and courteous employees, running a clean and well maintained facility. I would strongly recommend this location if you are planning a move...

Doug B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim S. 
Évaluation :
5

No improvement needed, happy with excellent service. Merci.

Laura C. 
Évaluation :
5

It was great excellent service

JAVIER S. 
Évaluation :
5

The location is very crowded/small and difficult for customers to access or make drop offs.

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaitlyn T. 
Évaluation :
5

It was a great experience, the office receptionist was very helpful and she explained everything in detail. I was able to drop the uhaul before the requested time frame.

Elmer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaitlyn T. 
Évaluation :
4

They were closing, yet still helpful and pleasant to deal with.

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO C. 
Évaluation :
5

The only thing that I'm irritated about, is that you called the night before and said I couldn't have the truck I reserved. I had to go smaller. We ended up with 20 extra miles for that and with your charge per mile, that's a lot. Great people at the place. The lady on the phone wasn't real polite either when she called to tell me about the change....

DAYNA R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mo T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HADEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel O. 
Évaluation :
1

The keys were not left In the box at night & I had to wait till Morning to get the keys

Jacqueline M. 
Évaluation :
5

If I knew, I would tell you.

Bruce D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Colleen M. 
Évaluation :
3

The day when we pick up the truck, the person who check everything in the computer was not polite. Also she set up the incorrect truck in the systems. As a result, when I submitted the information through the link, it was rejected. She was very busy, that i needed to wait for her, because she was moving some trucks.

ELIZABETH W. 
Évaluation :
5

Better parking at facility

MICHAEL G. 
Évaluation :
3

It rained and a lot of our items got soaked. Mainly in the overhead part of the truck that goes over the cab

Brandon S. 
Évaluation :
1

Have item requested in stock. Hire more employees that can get you checked in efficiently

CIZDY O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tina P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barend L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ava J. 
Évaluation :
5

I chose this U-Haul facility because on the U-Haul website, other hitch installers stated that I could not wait while the installation was being done. I drove by several other U-Haul hitch installers to go to this one.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
4

The truck spend too much gas… there was not available equipment where I was… then they sends me to another location but they charge to me the extra mileage

Jotman V. 
Évaluation :
1

Purple haired women was rude, and her super visor, said I was swearing, when I wasn't and said they could have me escorted out! While I was paying!! Totally disrespectful and chewing her gum like a cow disgusting and ghetto I will never come to this location again and I will be sure anyone I know uses your services again.

Micah F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

The staff at the west valley location were very nice and went above and beyond what i expected.

William A. 
Évaluation :
5

Our rental was last minute and they were super friendly and helpful. Made the entire process easy for us.

NANCY M. 
Évaluation :
5

No criticism! Everyone was lovely and it was faster than anticipated.

Lydia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond T. 
Évaluation :
5

This is always a busiest location but they always have the time to help their customers. Every time I need a Uhaul I always use this location because they always have something there, maybe sometimes they don't have what you're looking for but they will help.

Faaasa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Piero O. 
Évaluation :
5

Way too crouded

JUSTIN B. 
Évaluation :
5

I want to thank you for your services and the people there are all so nice thank you once again

MARY G. 
Évaluation :
4

Easy process, helpful employees.

Anthony F. 
Évaluation :
3

The biggest thing is allowing customers when they put that their drop off location as a different location, to allow them to do that. And be more clear on the guidelines. And better customer service overall.

Hilary H. 
Évaluation :
5

Everything was exellent.

Alcides G. 
Évaluation :
5

Very Educated persons they make very good job

JESUS C. 
Évaluation :
1

The person Kaleb who attached my trailer did it incorrectly and dangerously and I had to stop at another location (Mid City) for them to inspect the attachment for safety and completely re-do it. I'm grateful to this other location but upset and frustrated that it wasn't done correctly at the West Valley location.

Izabel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Baudelia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce J. 
Évaluation :
4

I was told when I picked up the truck that the Check Engine light was on but to not worry about it. Said that it was just overdue for maintenance. Was not thrilled about this but just needed it for a quick trip. Driver's door had to be slammed shut in order for the door open in the dash to turn off.

Jason H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernd H. 
Évaluation :
3

I think uhaul is extremely expensive, you nickel and dime your customers to death, you might know how to make money, but I don't believe you think about long-term relationships or encourage your customers to want to come back.

Kurt P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Kimberle M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela B. 
Évaluation :
5

The guys that receive the unit are great

Kevin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlin C. 
Évaluation :
5

No suggestions

Christina D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLADIMIR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIELA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
5

Overall it was very good, I just felt a little off on what was going on. But Danny was awesome, I really appreciated her expertise and timeliness.

David B. 
Évaluation :
2

Under-staffed. Long, long wait. More importantly, with respect to U-Haul over all, it's impossible to call a particular dealer and talk to them about. When you call the individual dealer number, U-Haul puts you in a general U-Haul phone queue for 10 minutes. Very annoying if you just have a simple question.

Nyman B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandie P. 
Évaluation :
5

The purple hair girl is the glue that holds that crazy place together. Everybody there is great though.

JEFFREY P. 
Évaluation :
5

Keep up the great work! Very friendly, professional service and able to meet my vehicle needs. It was nice to see the team work well together.

GUILLERMO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julian H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
1

They charged my 89 more than agreed upon for 4 hours and the website to return truck after hours didn't work . I am disputing the charge with my bank and reporting you guys to the bbb. And cfpb for bad business

MARISSA C. 
Évaluation :
5

Give each of the people working for you a 1 000 000,00 $ bonus, or just keep them happy as they are now. the service was great, and well worth going to you. Thanks for getting the best help.

Bruce D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey C. 
Évaluation :
3

This location has tight quarters for pulling in to the lot. But it was good enough to get in and out of there with caution of your surroundings. It works, but I did not have to maneuver through, or do any backing up. But if I would of had to do that, it would of been stressful.

Kathryn U. 
Évaluation :
5

That was the very best location that I have ever rented from! The employees acknowledged all the customers and got everyone in and out quickly. It was really busy when I got there in the morning but they kept the line moving and I was on my way. When I brought the truck back I was promptly greeted and the guy ran in and gave me a receipt! It was great I felt like I mattered! The experience was so much better then the 415 West 2100 South Salt Lake City. Every time I go there I'm treated rudely and like I'm bothering the staff. Please look into that location!!!

Robert G. 
Évaluation :
5

Everything went great. thanks

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Legaee M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun D. 
Évaluation :
5

Too bad this location is so landlocked, but the manager knew how to do traffic control well to get to trailers and trucks. Good experience.

Susan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT J. 
Évaluation :
2

We ordered Boxes through the Internet and they came folded and tapped and the location wouldn't buy the back. These were delivered by FedEx I feel you should off excepted the since the were Uhaul boxes . If your shipper doesn't ship the way you want you should rectify the problem and not penalize me for their improper shipping..

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA B. 
Évaluation :
1

I rented the truck for 4 days and they said they would reimburse me for the days I did not use it arriving at the place the lady said the company does not reimburse the days not used😒

Beatriz S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell H. 
Évaluation :
5

N/A. Service was excellent!

Lotoa T. 
Évaluation :
4

Helpful and ready to go. Location is a fairly busy intersection and it was pretty full of trucks so it was hard to get in and out of, but staff were helpful and quick.

Robert H. 
Évaluation :
1

The Uhaul we rented from fucked us over and cancelled our reservation without notifying us so we had to rent from another Uhaul. Pretty pathetic. not only was it cancelled but we did not get the trailer we were looking for.

Sione K. 
Évaluation :
5

The staff is very friendly, helpful, and professional. The transaction is much simpler than some of their competition I have tried. I live next to two other vehicle rental businesses, but it is well worth going a few extra miles for better pricing and service!

Tracy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal S. 
Évaluation :
1

I disputed and took a picture of the mileage and I was still charged erroneously. This is unacceptable. Wait time to get to a CS rep is an hour and nowhere else to contact you about this.

ATHENACREEZEL B. 
Évaluation :
1

Twice in a row this has happened to me. I reserved a trailer from a location closest to me(different locations) Each time, I got a call in the morning from U-Haul's customer support to tell me I have to pick one up from a different location further away, even telling me that they don't even have trailers at the location I selected. Then why did the webpage say otherwise? I called customer support back to complain. She blew me off like she didn't give a shit! Like Oh well, get over it! I had to drive quite a bit out of my way each time to pick up the trailer. I was going to call and demand a refund for one of those days, but I figured, "Why bother!" Since I would probably get the same beast that I called to complain to. So, unless I am contacted from customer support with an apology and a refund for one of those days, I will not be using U-Haul in the future. p.s The location I ended up going to , was ok. However, the guy who is filling the propane tanks was a rude jerk. I tried to park my van in the front to pick up the trailer, and he came in and rudely told me and the others they need to move their vehicles. I lost my place in the long line. I was already pissed off from my phone call from customer support from earlier that morning so that didn't help. The guy that helped me get the trailer was actually quite friendly, I should have gotten his name because he deserves a Kudos. Propane guy can kiss my A$$. I usually let things go but to be burned twice in a row and to be treated like that both on the phone and face to face is more than anyone should have to bear.

Rick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron N. 
Évaluation :
3

I understand they are under staff, but to stand there and waiting and waiting and they just walk by not saying anything; that's poor customers services. The vehicle was clean, but it needs maintenance. You kept mashing the accelerate but it feels like it's not going anywhere and make this loud noise.

Jacinta K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karla C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DaNielle S. 
Évaluation :
1

They were really disorganized. I ordered a dolly and furniture pads and they didn't give me any. They seemed annoyed that I was there. The truck they gave me had paint damage, which doesn't really bother me but you'd think that was the one they would give out last. They freaked me out the day before by saying they wouldn't have a truck for me on time. The parking lot is too small for how much stuff they have in it. I use U-Haul for all my moves, and I've never had a worse experience than with these guys in West Valley City.

Casey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua N. 
Évaluation :
3

Very small property. No where for the customer to park and walk inside without blocking the driveway..

Jonathan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris J.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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