Overall service was phenomenal!TRAVIN G. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Westchase
Pour nous contacter
Houston, TX 77042
(24 hour access - outside units and designated interior halls only)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I was trying to save my storage. Pandemic hit and it was fees on top of fees. I received a call about making a payment called the same day. It rung until it rolled over to the call center and never received a call or a letter or anything. This was a horrible experience and now i have none of those things anymore. Call to see what can be done and they seem to have an attitude all the time.Jackueline S. | Expérience générale
Le client n'a pas laissé de commentaire.DANN A.
The Uhaul van I rented got a flat on the way to the items I was to pick up. After using the online help service and no one showing up for an hour, I called the help line. I was told someone would be to my location within an hour. An hour later, I called back to get an updated ETA, and was again told that someone was on their way and would be to my location soon. An hour later, No one. I called the line again and was told they were cancelling the other guy and sending someone else. I then called the office in which I rented the van and was told that someone should be there shortly. I was waiting in an empty parking lot for over 4 hours to get the tire changed. I was unable to pick up all the items because I was too late in arriving. The lady in the office advised me that she would see about getting me a full or patial refund. I was charged the full 88 $(not including the gas I refilled) for something that should have taken an hour and a half, took me almost 6 hours. I was also upset that I was told that I could not leave the van. This company would rather a woman hang out in a parking lot with a broke down van, than get picked up and wait somewhere safer. I asked and was told I would be 'abandoning equipment' and would be liable... What if it had been your Mom, or sister or loved one? Your company would rather risk the liability of a woman possibly being assaulted then suing your company? Indeed.Tomiko D.
Le client n'a pas laissé de commentaire.GORDON E.
NA, it's perfection!JACLYN H.
Le client n'a pas laissé de commentaire.Antwone C.
Le client n'a pas laissé de commentaire.OSMANY P.
Very quick and friendlyKHYLA B.
I was charged more money than it really was, now I check my account and they charged more money, tomorrow I will solve that problemJARVI N.
Cube Storage at 2890 Sam Houston PkWY S is the best as it get.PAUL D. | Premières impressions
Le client n'a pas laissé de commentaire.Leann B. | Expérience générale
We drove 800 miles in a vehicle that was misaligned. The truck was all over the road. To say it was dangerous was an understatement. Second, the driver seat was like sitting in a bowl. It was extremely uncomfortable. Third, the windshield wipers were worn out. Visibility was limited. The trip was horrible. I will never rent from UHaul again.ETTA E.
The app made all of my transactions a breeze.LEANN K.
The manager, Joann and Mr. Haywood gave great customer service.GLORIA S.
Le client n'a pas laissé de commentaire.STEPHANIE ADAMS W.
The lady was very knowledgeable helpful even she was alone and the system was down she did everything for me and other customers I rate her 10/10 05/26/2021 evening timeABDURHMAN A.
Le client n'a pas laissé de commentaire.DANN A. | Premières impressions
Le client n'a pas laissé de commentaire.OSCAR F.
I rented a Transport trailer, I was told that when I loaded the truck to come back, they would assist in hooking it up and making sure my car was secure. When I got there at 6:30, the gentleman did not know how to hook it up, it was missing a wire so at 6:50 I had to drive to another location that assisted me. Disappointing in that it took me an extra hour to obtain the wire and instructions.JERRY S.
Le client n'a pas laissé de commentaire.Kelli A. | Premières impressions
Le client n'a pas laissé de commentaire.Amber B. | Premières impressions
Le client n'a pas laissé de commentaire.LAURA H.
Exceptional customer service upon check in and outLORI L.
Quicker dispatch timeJavoc H.
Le client n'a pas laissé de commentaire.THOMAS R.
Le client n'a pas laissé de commentaire.Xiaoxing Z.
Thank u very muchLaura G.
Very courteous and friendly. Would have no problem using this facility in the future.RAY G.
BLACK MAN working there on May 2nd 2021 is the BEST EVER. He is SUPER SWEET, PROFESSIONAL, PATIENT, KIND, and SERVICE US EXCELLANT. We are so sorry we don't know his name.Kristi N. | Expérience générale
Le client n'a pas laissé de commentaire.PAULETTE REDMAN G.
Nothing from my experience, everything was wonderfully accommodatedERIC R.
The guy i found In reception on Monday 26 April 2021 at 4pm was nice and helpful ( i don't remember his name). We went through all paperwork and he explained me well the process.Anouar M. | Premières impressions
They charge me more than 100$ extra for what I have no ideaAOS A.
Le client n'a pas laissé de commentaire.Jean D. | Premières impressions
Le client n'a pas laissé de commentaire.Louis W.
Le client n'a pas laissé de commentaire.SHALON S.
Le client n'a pas laissé de commentaire.PETER N.
Honestly i'm not sure what else you could do. Everything went tlike clock work . VERY SMOOTH. Received the correct assistance where needed. Thank you for being there.THOMAS N.
Le client n'a pas laissé de commentaire.THOMAS N. | Expérience générale
Le client n'a pas laissé de commentaire.Sanders K. | Expérience générale
Calvin helped me out alot with the storage and moving with giving me good quality info and he made everything more easyMikal H. | Expérience générale
Amazing staff :-)ASHLEY G.
Le client n'a pas laissé de commentaire.Asia M.
Darius and the general manager woman went beyond service to help me and I appreciate them very much.MARIANNE E. | Online Move In
Le client n'a pas laissé de commentaire.Kenneth S.
Le client n'a pas laissé de commentaire.LORI M.
fantastic service, excellent customer serviceCONNIE M.
Le client n'a pas laissé de commentaire.kwasie a. | Expérience générale
Staff was friendly knowledgeable and efficient.ZELLORIA J. | Premières impressions
Le client n'a pas laissé de commentaire.Marlon B.
Le client n'a pas laissé de commentaire.Carina A.
Not improve. Just wanted to comment on how nice the two men working the counter where when I picked up and dropped off the truck on 4/2&3/2021. They were friendly, and very polite about the wait but that they were working as fast as they could; though I didn't really notice the wait due the great conversation we were having as they work.CARLTON M.
Nice staffRAFID T.
Le client n'a pas laissé de commentaire.Chintu P.
Joseph showed me a unit and saw there was some type of kiquid spilled on the ground so he immediately gave me another unit that was clean and ready. He was very helpful and nice.Ayana J. | Expérience générale
Manage was very nice ,and acomadating .I really enjoyed my experience.Will be using the everytime.eddie h. | Premières impressions
Le client n'a pas laissé de commentaire.REGINA M.
Joanne has a very clean, extremely well maintained facility. I rented from this Uhaul facility for 8 months, I never once saw inoperable security equipment nor trash around the property. Joanne and her husband are wonderful and kind, which makes perfect sense as to their choices in choosing the team they surround themselves and their customers with. Excellent location and I tip my hat and two thumbs up for curb appeal!! Never thought I would say that when speaking of a storage warehouse facility. If you need a storage space this is your place!!Vinita P. | Expérience générale
Nothing amazing staff!!!! They were so wonderful keep up the good work !Challne B.
Good equipment and good service.MORRIS M.
Very friendly and everything was perfect. No changes needed.KHYLA B.
Le client n'a pas laissé de commentaire.DARIUS JERRON H. | Expérience générale
Le client n'a pas laissé de commentaire.Ayana J.
Le client n'a pas laissé de commentaire.ANDRES L.
Le client n'a pas laissé de commentaire.OLUWAPELUMI A.
Le client n'a pas laissé de commentaire.KELVIN N.
Le client n'a pas laissé de commentaire.sharon a. | Expérience générale
Mr. Joe Lewis was fantastic! Early in the morning for my pick up, he was available, friendly and knowledgeable. Both pick up and return process, Mr. Joe was efficient yet was still able to provide the great customer service! Thank you Mr Joe! Give the man a raise!!JENNIFER ANN P.
This place is really good and people in the store are very nice people Mr Calvin and the lady Miss Coffey were very easy to talk and were able to help! Mr Calvin helped me while I did not know what to do and Miss Coffey helped when I got there to drop to truck. Thx you all!SOULEYMANE C.
Le client n'a pas laissé de commentaire.DARIUS JERRON H.
Le client n'a pas laissé de commentaire.JAMES H.
Le client n'a pas laissé de commentaire.SPENCER J.
never had problems or bad service while being a customer at UhaulDARIUS JERRON H. | Premières impressions
Charged â€œfuel chargeâ€ although I returned the truck with more fuel than I received.Nusret Bulent T.
Le client n'a pas laissé de commentaire.Gregory C.
Le client n'a pas laissé de commentaire.Lola H.
Le client n'a pas laissé de commentaire.HERBERT W.
Joann Coffey was a wonderful problem solver for me and I thank her immensely she is a consummate professional, thanks again, Ms. Coffey. Best Regards, Moses Mays IIMoses M.
Joan is amazing. Friendly team.tiffany e. | Premières impressions
I had such a bad experience that I ended up cancelling and went to Public Storage and rented with them. Public Storage system was seamless and cheaper for a larger unit than what I was going to rent with U-Haul.Lourdes G. | Expérience générale
I was robbed for everything I own and manager never even got back to me about fileing a claim.She said she did'nt think I could file because there was no evidence of a break in.I can't help that.And that is ridiculous.I am quite sure robbers break in all the time and leave no evidence.She said she'd talk to her supervisor then never got back to me.I was obviously robbed it did'nt even do me any good to have the insurance .When I told her I had 1000 dollars worth of stuff she just said no.Like that was'nt possible.Debra S. | Expérience générale
Le client n'a pas laissé de commentaire.Zachary C.
Excellent service and well run facility - highly recommend it!William J. | Expérience générale
Le client n'a pas laissé de commentaire.KYANA B.
Le client n'a pas laissé de commentaire.Rafael M.
Le client n'a pas laissé de commentaire.Ilyas I.
Not sure of anything.BRUCE W.
Le client n'a pas laissé de commentaire.FRANCONY D.
Mrs.Joann was an amazing person, did everything she could to convince me that was the place for me to store my belongings! Didn't have the storage size I needed but she made it work! Very pleased and highly recommendJonathan G. | Premières impressions
Absolutely amazing job! Thank you all for taking care of the customers during these Covid conditions.Byron C.
Le client n'a pas laissé de commentaire.LARAVEN P.
The agent was kind enough to give me a call and informed me that if I was 1 hour late, which I was, the reservation would be cancelled. He told me he would give me 1/2 hour extra to pick up the truck which was kind of him. I did not know that I had 1 hour from my reservation to pick up the truck.JEROME A.
Smelled a little like urine and smoke.Sonny C. | Expérience générale
Wonderful team, very friendly, Mrs. JoAnn is absolutely amazing and most helpful, she helped remove the guesswork. I had the most delightful rental experience ever, here at this location.BERNICE LENORA F.
Le client n'a pas laissé de commentaire.ANA C.
Le client n'a pas laissé de commentaire.RAQEAL P.
Cabin was very dirty. Ashtray was filled with cigarettes. Smelled like smoke. I had to stop and get Clorox wipes to wipe down and clean the entire cabin. It was rough.Rick L.
The staff was very nice and professional. I would use them again if necessary and I would recommend them to a friend.Eddrina S.
It was my first time renting a uhaul and it could not have been a more worse experience. I got there at 5pm on Friday and was rushed through the rental service with minimal interruptions but was not given the chance to review equipment and gas prior to taking off. I was just given the key and sent on my way. The day after, I found the master lock for the back to be damaged and unusable. I went to target bought my OWN lock and used it. Upon returning the vehicle I informed location of lock situation and all that was said was â€œokay, I'll make note of that â€œ as he wrote nothing of it on the computer and nothing of it on a piece of paper for later. Last but not least, I was charged for gas unjustly. I took pictures of where I filled the tank which was dead center of 7/8th and F(which was where it was when I first got it, I have the receipt). Called and was refunded my money but why on earth unjustly charge me to begin with ? What a rolllercoater this was with uhaul.RAYMUNDO E.
Very friendly and helpful service.Marc C.
Le client n'a pas laissé de commentaire.J F.
Le client n'a pas laissé de commentaire.DOUGLAS L.
Le client n'a pas laissé de commentaire.Sonny C. | Premières impressions
Le client n'a pas laissé de commentaire.Deisy D.
Staff was helpful and courteous. Great group.KENNETH E.
Outstanding Customer Service! Property, Units & Vehicles always very clean. Highly recommend Thank youSandra C. | Expérience générale
Great service, very knowledgeable staff.Ken E. | Premières impressions
Staff at the location were friendly and helpful. Will use this location again for any moving needs.Robert F.
Le client n'a pas laissé de commentaire.Patrick D.
Le client n'a pas laissé de commentaire.Khadijah F.
Le client n'a pas laissé de commentaire.ADRIEL BERNARD I L.
I'll be backThomas L. | Expérience générale
Le client n'a pas laissé de commentaire.YAO Z.
Joanne was amazing extremely helpful and professional. i will recommend uhaul to all:Kristopher S. | Expérience générale
Le client n'a pas laissé de commentaire.Kelly Y. | Expérience générale
Le client n'a pas laissé de commentaire.CAROL R.
Customer service was very satisfactory they should keep it like thatAgyemang K.
Just exceptional! storage and teamwork at locationGery W. | Expérience générale
Employees were competent, helpful and cordial.CHRISTINE E.
Le client n'a pas laissé de commentaire.ADRIEL BERNARD I L.
Le client n'a pas laissé de commentaire.James V. | Expérience générale
The staff was more than friendly and deserves recognition.Jacob K.
Agent was very helpfulJOEL C.
Le client n'a pas laissé de commentaire.Janice M.
Le client n'a pas laissé de commentaire.EMEREMCHIMEZE N.
Le client n'a pas laissé de commentaire.Ernestina L.
Le client n'a pas laissé de commentaire.HENRIETTA I.
Le client n'a pas laissé de commentaire.Johnella J.
I used the storage unit for a couple of months and i never had any issues. They were very helpful and helped make my moving out process easy.Shade J. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES H.
Le client n'a pas laissé de commentaire.Stephanie C. | Expérience générale
I had a great experience at this location, the front desk lady is so wonderful,they've ot great customer service at this location.ADEDOYIN O.
Le client n'a pas laissé de commentaire.Erin W. | Expérience générale
Le client n'a pas laissé de commentaire.PRINCESS O.
No improvements - just praise the man who helped me was awesome.Adrienne D.
Le client n'a pas laissé de commentaire.Robert M. | Premières impressions
Great management!!Gery W. | Premières impressions
Keep the good work guys. And thanks The Rifas family.Wilfredo R. | Premières impressions
Le client n'a pas laissé de commentaire.David H. | Expérience générale
Joanna is the bestStephanie C. | Premières impressions
The lady was very nice and I will recommend to family and friends.LAWRENCE DANTE M. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL J R. | Expérience générale
Le client n'a pas laissé de commentaire.Debra S. | Premières impressions
Le client n'a pas laissé de commentaire.Jeremy K. | Expérience générale
Le client n'a pas laissé de commentaire.DONNA R. | Premières impressions
Le client n'a pas laissé de commentaire.Allyson N. | Premières impressions
Le client n'a pas laissé de commentaire.Stacy B. | Premières impressions
Joann was awesome and extremely helpful.Kristopher S. | Premières impressions
Le client n'a pas laissé de commentaire.James V. | Premières impressions
the light would not come on in our unit.Robert M. | Expérience générale
Le client n'a pas laissé de commentaire.Ada Violeta N. | Expérience générale
Mrs. Joann was excellent very professional.. Yes! I would recommend any of my friends to this U-Haul.. Mrs. Joann was so professional. This is how you treat the customer ... and may GOD Almighty bless her & her family ..once again thank you..Alvin T. | Premières impressions
Le client n'a pas laissé de commentaire.Victoria C. | Expérience générale
Le client n'a pas laissé de commentaire.Robert M. | Expérience générale
The employees are a blessing in the manager is an answer to my prayers. Professionalism and customer service were exceptional. The people that work here are not only hard workers but good genuine hearted Americans and that alone speaks volume!!! U-Haul is not just a business it's a business that cares!!!Demacio J. | Expérience générale
Staff are motivated and friendly. This is a secure and well managed facility. Added security measures ensure that entry gate and elevator access are linked. Only issue is long term budget impact - rent is month to month and rent increases can and have occured with little advance notice. The last increase labelled as "nominal" was in fact 7 %. All in all, given that only 2 increases occured during the 20 years I rented, the experience was reasonable.STANSBURY D. | Expérience générale
Le client n'a pas laissé de commentaire.laquita c. | Expérience générale
I would use again.Greg G. | Expérience générale
The managers and staff were great!Penolope K. | Expérience générale
The current manager is so kind and friendly. Wish she was there all along.Irene E. | Expérience générale
checking in on a one way, I was disappointed that the on site person suggested I call the 800 # which I did then, after a 10 minute wait online, was told that I needed to call scheduling to check in my one way..... what the heck is that about UHAUL. For god sake. please correct that broken process... after a 12 hour day of packing, driving and unloading in 100 degree heat I don/t need the run around from a person on a phone or in the office.Robert M. | Premières impressions
I have seldom worked with an organizations people as friendly and as helpful as JoAnn and her entire staff. Thank you for putting them in place.M M W. | Expérience générale
Le client n'a pas laissé de commentaire.Mark E. | Premières impressions
Le client n'a pas laissé de commentaire.Kierra F. | Premières impressions
U-Haul was quick in finding a truck same day at a convenient location. Picking up the truck and returning it was easy.Guadalupe S. | Premières impressions
Facility is great, just some of the folks who work there need to remember it doesn't hurt to be nice and courteous to the customers.LORRAINE R. | Expérience générale
The associates were very friendly and helpful.Robert M. | Premières impressions
Le client n'a pas laissé de commentaire.LaToya S. | Expérience générale
Le client n'a pas laissé de commentaire.JUAN B. | Expérience générale
The owners were tremendous and really care, and most staff very helpful yet some front desk staff could benefit from some customer service classes yet I commend them working in today's environment of covid. I will say I am disappointed in uhaul for not bringing down prices at all, and I called to ask. I moved to Proguard and hav an alarm on my unit and provided a lock for free, and pay half the price of uhaul. I recommend uhaul consider safety and business practice of Proguard and do some changes. Thanks for storing my belongings for 3 years, PhillipPhillip L. | Expérience générale
The unit above my unit (a029) is leaking something oily and it got on my furniture and it will not come out.JANEE monique S. | Expérience générale
Great facility. Met our needs and exceeded our expectations.Jan B. | Expérience générale
Staff act as though he was tired but got the job donefrederick d. | Premières impressions
when I signed up to rent the unit i gave my banking info for auto draft payments. the first payment went without hick up. the second payment i got a notice i was late so i called and gave me banking info again they made the payment. every month forward i would get an email of a late fee assessed and would have to go online to pay my rent payment. i set up auto payment every month and it never would auto pay. for 6+ months i had to pay more than 50 $in fees because of their payment system never working and them not notifying me of the payment until after the fees were put onto my account. i finally got fed up with it and moved my stuff out and cancelled my unit. would I recommend this place? no unless you pay for the unit 12 months at once.Timothy P. | Expérience générale
Nice and professional staff. They were helpful to me.MICHEAL P. | Expérience générale
The young lady (w glasses) was great! When I came in to ask about storage, I asked her, her name because I noticed how much of a professional she is.regine d. | Premières impressions
Nothing to reportDenise Marie H. | Expérience générale
It's was awesome.JANEE monique S. | Premières impressions
The entire experience, from rental to check out, was quick and painless.Paul G. | Expérience générale
Wow! Great customer service! Efficient! Thanks KatyAgnes H. | Expérience générale
The Gentlemen I worked was very helpful and took care of all in the best time possible. My only suggestion would be to have two people working to cut down on long waiting times.Steven M. | Premières impressions
Had the storage for six years . Never had a problemJOSHUA JAMES T. | Expérience générale
I was blocked to access the storage on the 3rd even when my contract run to the 7thDavid M. | Expérience générale
Cheryl and Al were awesome! They were such a great help with getting us into the right unit! Amazing customer service and genuinely nice people! Storage unit was very well maintained!Jehsi M. | Expérience générale
Joe is a very knowledgable subject expert in U-haul products and an outstanding customer service professional.SARAH AMELA L. | Expérience générale
Ok thanks againPATRICIA W. | Expérience générale
Excellent Service and Very Courteous Staff at this Location!Satyajit S. | Expérience générale
Wonderful personnel who help in every way.Donna Jean C. | Premières impressions
Cheryl was the best.Lakeshia B. | Premières impressions
Both Al and Cheryl were knowledgeable and quite helpful in selecting and renting a storage unit. The facility itself is clean, looks to be well maintained, and has fire sprinklers.Kevin B. | Premières impressions
The experience at this U haul facility was amazing and the staff was helful and always willing to guide and help where they can . Especially a new employee cheyrl was very helpful. thanks.tex-linetrade F. | Expérience générale
Great Experience!LaNesha B. | Expérience générale
The facilities closed early on Sunday night. That caused us pain, for we did not know that. Some areas were 24/7 - we didn't know that we were in a more restrictive area.Carl S. | Expérience générale
Everything was perfect. The staff was also very nice & helpful.Brandy W. | Expérience générale
Very pleasant staffs and awesome customer serviceHau L. | Premières impressions
Customer service really counts. Your employees made me feel like a burden instead of a guest.PRESTON H. | Expérience générale
Reserved a uhaul & a storage. Location of Uhaul was changed 3x. I went to locate the storage and no one had my reservation. I go up to the location and I had many questions that went unanswered.Erica N. | Réservation
Very nice staffSADIE Z. | Expérience générale
Staff at this location is fantastic. Knowledgeable,engaged,fast,patient, great attitudes etc. Honestly I can not remember a services staff that I have used for ANYTHING that was even close to as good.drew d. | Expérience générale
THANK YOU MARIA AND REGIONAL FOR HELPING ME IN A DARK HOUR IN MY LIFE. GOD BLESS YOU WITH MY SINCEREST DEEPEST APPRECIATION. I LOVE YOU IN THE LORD JESUS CHRIST. THANK YOU. PEACE LAURA B.LAURA B. | Expérience générale
U have one dangerous habit. We had storage on the second floor. The elevator was occupied for and extended time and the exit doors to the stairs were LOCKED. This is deadly in case of fire.mary f. | Expérience générale
Really nice folks. Thanks.dale r. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!