Évaluations des clients U-Haul Moving & Storage of Westdale

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Westdale

Cote générale :

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Madison F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Mark A. | Online Move In |
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Le client n'a pas laissé de commentaire.

RAYMOND S.
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Le client n'a pas laissé de commentaire.

Brenda B. | Online Move In |
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I have used this location a number of times...,Always great Respectful customer service, they also follow up to check if everything was okay!

Kevin S.
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Le client n'a pas laissé de commentaire.

BRYAN C.
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Le client n'a pas laissé de commentaire.

KATHERINE C.
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I had to wait a full hour for the truck to be cleaned off and was still given only my 4 hour window when the first hour was lost to not having the truck ready. Incredibly frustrating and awful service.

TOKPAH G.
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Customer service is very poor n no one is understanding went it come to problems still having getting a call back

DARRYL J.
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Le client n'a pas laissé de commentaire.

Tyler S.
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Le client n'a pas laissé de commentaire.

sherry g. | Premières impressions |
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I can't remember his long name now, but the young man from Haiti was especially friendly and helpful. He manhandled the trailer back into its tight parking spot to save me from the frustration of backing it in, which is not one of my finer skills. And the young woman who assisted with the pick up of the trailer was equally delightful to work with.

Anaelle C.
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Le client n'a pas laissé de commentaire.

Joseph W. | Expérience générale |
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Always very helpful and friendly. Could not have been handier for our move with over 50 years of accumulation. Three U-Boxes and a storage unit made everything smooth for us to transition at our own pace. Thank you Janet and staff!

Kody B.
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Le client n'a pas laissé de commentaire.

QUAN M.
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Better staff that actually helps when needed. And better maintained equipment.

Melissa C.
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This locations management and all of its staff are amazing they I great people who don't only excel at their job and customer service they are very understanding of each customers wants and needs. They have been very accommodating to everyone of my needs during my move. This location is so great I could go on but I'm sure I've expressed how great of an experience I have had even during the most challenging period of my life. Other than a daycare service on site I wouldn't have any other suggestions for this location LOL! Seriously though,absolutely the best experience I've had with any Uhaul I've used over the years and the best storage facility experience I've had as well. Thanks to everyone at this store uve all set such high standards I don't think I could ever use another company or location ever again.

AMBER P.
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Jeremy was the associate who assisted me. He was very helpful & answered any questions I had.

RYAN L.
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Le client n'a pas laissé de commentaire.

PAUL M.
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Le client n'a pas laissé de commentaire.

Wayd L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jason G.
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Le client n'a pas laissé de commentaire.

SHERRIE T.
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I do thank those that helped me solve the problem but I never had a Box going to IW. I closed out my box in Decatur Georgia and was suppose to be finish. Money was taken from my account on Jan 27 the and it was a full day of calling around to get it resolved. I didn't really get peace of mind until I final spoke to the Iw store in the evening time Decatur GA on Covington Hwy drop the ball completely. They never closed out my account after I cleared out my ubox and I'm not even sure how the store in Cadar Falls got involved and why it appeared that I'd sent my ubox there. It was a complete inconvenience. If you like to know more please feel free to call. I was very unpleased. 323-677-7258

RANDALL N.
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I rented a car dolly. The left strap had been dragged so often that it almost didn't work

RUSSELL M.
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Le client n'a pas laissé de commentaire.

PAMELA S.
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Le client n'a pas laissé de commentaire.

Elaine J.
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Le client n'a pas laissé de commentaire.

David A.
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Le client n'a pas laissé de commentaire.

PATRICIA P.
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Le client n'a pas laissé de commentaire.

JEFFREY S.
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Le client n'a pas laissé de commentaire.

WILLIAM M.
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Very helpful staff. Knowledgeable and willing to go that extra step.

PHILLIP S.
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Le client n'a pas laissé de commentaire.

PERKINS O.
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Our arrive to pick up the trailer. The representative insisted that she hook up the trailer to my vehicle which was ok... in the process of connecting the wiring for the trailer to my existing connection on the car the representative broke one of the male connections from the trailer off in the female connection on the car which rendered it useless. She informed me that U-Haul did not have only the part to fix the connector but rather the entire wiring harness for the vehicle… which could not be installed until the following day ...No assistance was offered except to say that without A working connector all the car I could not leave with the trailer. I had to go elsewhere to get the connector replaced and then return and pick up the trailer. Since the existing connector was in good operating order win the trailer wiring was attached I felt like they should have at least offered to help me fix it or to repair it even if there was some charge but no offer was made-when l complained!

STEPHEN I.
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Le client n'a pas laissé de commentaire.

JACOB S.
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The trucks were stuck in the snow and the staff does not prepare the vehicles for their appointments. I was told it takes too much time for the employees to bring the trucks around. I think the customer service touch has gone. Should be better for customers.

Stephen I.
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Le client n'a pas laissé de commentaire.

Arthur N.
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Worked out really well.

Christopher K.
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Le client n'a pas laissé de commentaire.

KEVIN B.
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Le client n'a pas laissé de commentaire.

BRADLEY R.
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The yard lady was very helpful on a cold winter morning. Got me hooked up and on my way fast. Very pleasant for being stuck outside in the cold all morning.

DOUGLAS B.
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Le client n'a pas laissé de commentaire.

Samuel P.
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Le client n'a pas laissé de commentaire.

SHANNON M.
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Very fast and great customer service. Made moving a breeze!

Ann Marie A.
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Le client n'a pas laissé de commentaire.

James R.
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Le client n'a pas laissé de commentaire.

daniel G.
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The check out was a bit long and it could be streamed lined a bit more to make it easier.

KYLE W.
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Le client n'a pas laissé de commentaire.

kent F.
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Le client n'a pas laissé de commentaire.

DENIS S.
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Le client n'a pas laissé de commentaire.

Michael L.
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The online reservation system needs help. I tried to do the entire reservation online. When I arrived it asked me to take a picture of my ID. This could of happened while I was at home where it was warm instead of at the pickup location where it was cold. The system assigned me a truck that the store location just rented to another customer. I had to go inside the store to get a new reservation so all the times i spent making the reservation at home was a wast of my time. After uploading my ID I was again asked for all that information again inside. When I was assigned a truck the truck had so many dings and scrapes I tried uploading new photos but the online system would not take them. I finally saw an associate who brought out more “x” stickers to mark them all. I was in luck when I returned the truck the same gal was there and did my check in so she was aware of all the damage the truck already had. This U-Haul location is close to my house I will rent from there again but please work on the reservation system, it needs help.

Douglas L.
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Jeremy is always excellent. Very knowledgable. Very professional.

jeff f. | Premières impressions |
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Le client n'a pas laissé de commentaire.

TIMOTHY S.
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Le client n'a pas laissé de commentaire.

Michael K.
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Le client n'a pas laissé de commentaire.

Jessica M. | Expérience générale |
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All the staff were very helpful and friendly. I only needed a storage unit for short term, and so when it was time for me to "move out" it was the quickest and most simple process I've ever gone through! No hassle, no fuss. I will definitely be back if I ever need a storage unit again.

Luther B.
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MAKE SURE CUSTOMER UNDERSTANDS THE CONTRACT IN FULL. MAKE SURE EQUIPMENT IS WELL MAINTAINED

Michael H.
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See above comments

TABITHA M.
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Le client n'a pas laissé de commentaire.

tyanna l. | Premières impressions |
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Le client n'a pas laissé de commentaire.

BRYAN L.
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Nothing. This is where I do all my renting and it's great. I would love to see a frequent renters deal. I use the car transport and small box trailers often

Randall W. | Expérience générale |
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Everything great...

Linda S.
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The were great we left Truck at wrong location and they were nice about our error

Tracy H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

LAWRENCE S.
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Le client n'a pas laissé de commentaire.

Jeryl C.
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Le client n'a pas laissé de commentaire.

DANA D.
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Better customer service.

BARBARA S.
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Jeremy helped us through every step of this process with a great professional, safe and informative manner. He is an asset to Uhaul and needs to be recognized for his hard work. He is the reason we drive across town to this location!!

ARCHIE D.
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Very nice and helpful!

RICHARD H.
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The checkout process was slow, complicated and cumbersome. The necessity of calling an emergency contact person before the vehicle can be rented is over-the-top and honestly degrading to the customer.

Bonnie A.
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Le client n'a pas laissé de commentaire.

Randy B.
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Le client n'a pas laissé de commentaire.

William P.
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Staff was extremely helpful and friendly!!

Kenneth C.
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Le client n'a pas laissé de commentaire.

judy f. | Expérience générale |
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So glad to see the clever re-use of former Younkers building, mirrors on pillars, marble floor sections and overhead signs. Sometime after COVID you ought to have an open house. Will definitely recommend to others.

HUGH H.
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Le client n'a pas laissé de commentaire.

gerald F.
Évaluation :

Miss Rachel was Awesome

Charles G.
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I did online check in but still had to go through everything when I got to store. Also was told had to call in as issue with my account but when called in nothing was found wrong so delayed my pickup time and getting on the road.

Donald W.
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Le client n'a pas laissé de commentaire.

CONNIE M.
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Le client n'a pas laissé de commentaire.

Eric S.
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Le client n'a pas laissé de commentaire.

Lu Ann P. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Heather A. | Expérience générale |
Évaluation :

We rented after the derecho destroyed my office in the ice arena. I had a lot of equipment that needed housing and the manager bent over backwards to help me and my staff. We were there for hours at a time, sorting and organizing, and she checked on me constantly, helping with brooms, carts, etc as I needed. I can't say enough to thank them for their help when I needed it most!

ROBERT S.
Évaluation :

none

Doug L.
Évaluation :

Jeremy is the best. We've worked with him multiple times and he is always knowledgeable, professional, and friendly! He deserves a big raise!

Jory S.
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Le client n'a pas laissé de commentaire.

THOMAS N.
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The cab and truck had not been swept out. Employees were nice but disappointed they did not wear mask!

BRYN H.
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It was a very frustrating experience all around.

Drew S.
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Le client n'a pas laissé de commentaire.

MAXWELL M.
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Management was rude. When the girl at the desk was busy outside a line of people waited while two people carried on a conversation in the office. When someone said “excuse me can we get some help?” The guy said wait. It took us 35 minutes to get outta there with one person in front of us. And the guy had to help us anyway cause the girl wasn't trained.. pain in the ass.

Joshua G.
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Not much. Maybe more upbeat greeting. Seemed a little drab and not as friendly at first

Jason H.
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Great staff.

James H.
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Le client n'a pas laissé de commentaire.

John S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Maren and Bruce T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Patrick M.
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🙏

JEREMIAH S.
Évaluation :

The trailer had some damage on it when I rented it. When I returned it they tried to say I caused the damage. I would recommend having the person that hooks up the trailer also walks around with the renter and documents any damage before leaving. They currently send you a text telling you to look over the rental but I didn't get that text until I was 5 minutes away from the lot. Thankfully I did not have to pay for something someone else did.

ERIC REINHARD R.
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Le client n'a pas laissé de commentaire.

KEVIN F.
Évaluation :

Women at desk when checked in seemed out of it. Had to go over things multiple times and continually needed to ask for help.

BRENT M.
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Make sure the uhaul attendant checks over your rental BEFORE you leave, tried ripping me off for blatant previous damage,.....not cool.

Jesse M.
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Le client n'a pas laissé de commentaire.

LATRICIA W.
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Le client n'a pas laissé de commentaire.

John N.
Évaluation :

Very rude and not willing to help. Said didn't realize how much work it would be for her!!!

RANDALL V.
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Everything went smoothly with good communication. Contents arrived as I packed them.

Nicolas L.
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Le client n'a pas laissé de commentaire.

Linda M.
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Le client n'a pas laissé de commentaire.

RODNEY M.
Évaluation :

Good job guys thank you

RANDY F.
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Excellent customer service!

REUBEN V.
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Le client n'a pas laissé de commentaire.

Lonnie B.
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Le client n'a pas laissé de commentaire.

DUANE S.
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There was too many associates working too close together making be it hard to have a conversation with the agent I was working with. Called to change return time which was not updated, when returning trailer was going to be charged for two days. Little hard to believe that when checked out at 11:38 am and returned same day at approximately 7:45pm, would be charged for two days because return time was different.

Bryan H.
Évaluation :

Only criticism I have is that the online site will show something is available, but if you go to the physical location and ask if it is available it will not be. This happened to me at two locations before I decided to just reserve it online from the parking lot. After reserving online I was able to walk into the exact same store that didn't have any available and it was now available. It would be nice if the system the employees had at the store indicated that they had stock available but it was for online reservations only. Other than that, the location is clean, the employees are very friendly and the service was quick and accurate! Would highly recommend this location.

Rajkumar D.
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Le client n'a pas laissé de commentaire.

Todd L.
Évaluation :

Le client n'a pas laissé de commentaire.

PHILLIP F.
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The guy checking the trucks had earbuds in and was on the phone and was rushing me out of the truck due to it being close to closing time

James P.
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Le client n'a pas laissé de commentaire.

SAM W.
Évaluation :

Great service

JOHN C.
Évaluation :

I had one issue; Having to select a drop off UHaul location not knowing if they were open on a Sunday. That data is already known to you (uHaul) and could have been displayed to me for UHaul locations in Colorado Springs which is where I dropped off. I was able to manually edit but I could have done it upon order payment if the data was available. For your consideration.

Fidel T. | Expérience générale |
Évaluation :

You’re the best

Jesse J. | Premières impressions |
Évaluation :

the owner Janet. Went above and beyond to help me with my particular situation. Even going so far as to provide me with a lock after she forgot to mention it during our transaction. Great great work.

Carl B. | Online Move In |
Évaluation :

Like the features of having interior climate controlled storage and security of alarm system.

Samantha C. | Expérience générale |
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This facility "lost" my reservation when I arrived, a reservation that I made 3 months in advance. The reason for losing it was that other customers bought them up - that means that a reservation doesn't mean anything at UHUAL. very little help when I had a question or request, most of the conversations ended with statements like "I don't know". I move very frequently and I constantly have issues with UHUAL, but this facility, their staff, and their lack of responsibility over my possessions has pushed me to NEVER use UHUAL again. If I could, I would give Zero Stars.

Daniel R. | Expérience générale |
Évaluation :

Janet leads an outstanding team! They were always friendly, helpful and very knowledgeable! When an issue did arise (which were very few) they addressed it promptly and professionally. I highly recommend this location and will use them again whenever I need their services.

judy f. | Premières impressions |
Évaluation :

Our online reservation got lost. 800 # call day of corrected. Original space I reserved was way too small. We were able to up-size. Very slick operation. Loved the unloading area. Doors onto storage area responded very quickly.We had good weather for moving but I can see how great this would be in the winter or on rainy day. Staff was very helpful.

alicia d. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DAVID S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

janice w. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Larry Y. | Premières impressions |
Évaluation :

Great customer service. And care for the customer needs

Gregory P. | Online Move In |
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Le client n'a pas laissé de commentaire.

Tyler M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Amadou B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Jerry B. | Premières impressions |
Évaluation :

Very efficient and friendly employees makes your location stand out.

Sarah P. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Robert G. | Expérience générale |
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Drive in bays are awesome!!

laura s. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Paul T. | Expérience générale |
Évaluation :

Very polite personnel. Knowledgeable and helpful. Love this place!!

karom m. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael T. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

christa j. | Premières impressions |
Évaluation :

Janet is very professional, And the way she conducted herself and made us feel welcome

andrei T. | Premières impressions |
Évaluation :

Very happy and satisfied with the facility,how secured it is and clean. But most of all I am grateful to Miss Janet’s “Amazing” hospitality and how thorough she explained everything. So impressed! God Bless you and Stay Safe

Jan J. | Expérience générale |
Évaluation :

Been around the world to many countries and across the U.S. Have moved many people over the years as well as having put property into storage. This facility is the BEST of all.

Adam K. | Premières impressions |
Évaluation :

The person who helped me with this process (I wish I had gotten her name) was very knowledgeable, friendly, and efficient. Renting my storage unit was a smooth process. The facility itself is in great shape. Would recommend to anyone looking for storage in Cedar Rapids!

Floyd B. | Expérience générale |
Évaluation :

I would tell friends they are good to there customers

Floyd B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

John B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Shannon D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

George G. | Expérience générale |
Évaluation :

Had a really good experience. Will definitely be back. Thanks

Andrew J. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

John B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

James J. | Premières impressions |
Évaluation :

Manager and staff were amazing! The manager was training the new staff member who was helping us, and her patience and instruction was inspirational! Her trainee was kind, and ensured our experience was a good one. U-Haul storage is a much needed service in our area, and my wife and I are glad you are in town, especially with such a great staff! Thank you!

adult beverage s. | Premières impressions |
Évaluation :

Great job

Non reviews have been submitted for this location.

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