Customer Reviews for U-Haul Moving & Storage of Westdale

843 évaluations

2800 Edgewood Rd SW   Cedar Rapids, IA 52404
(@ Westdale Mall)

(319) 540-8732

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(319) 540-8732

2800 Edgewood Rd SW
Cedar Rapids, IA 52404
(@ Westdale Mall)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Drop off was NOTHING like the pickup although they set the drop off spot in the wrong location. Was supposed to be in Iowa City but we had to drive to Cedar Rapids which was 45 minutes out of our way.

Andrea S. 
Évaluation :
4

Less wait time. However customer reps were very very polite and knowledgeable

TRACY W. 
Évaluation :
1

I made a reservation for a 15 foot truck with a pickup time of 9 am and I did this 3 WEEKS before pickup day. UHAUL changed my pickup time to 5:30pm without giving me any notice. I had to rent a cargo van. Basically UHAUL SUCKS !!!!

Randall M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
2

Inexperienced staff relied heavily on management for every single thing. Were unfamiliar with processes. They hooked up my auto transport and I had to correct the wire routing and safety chains

Jamie M. 
Évaluation :
1

I had nothing, but issues with this store and company. First I was supposed to pick up a truck in the town I was moving from. 24 hours before I moved they didn't have it so I had to drive 80 miles to get one. I got to the store at 8 am like I was told only to find out the truck wasn't there. Came back when truck was returned and store 82 was rude and acted like I was an inconvenience or a burden. I was promised a discount for my inconvenience and the manager Janet was complaining and acting very unprofessional about the whole ordeal. I'd strongly suggest sending this whole store to proper customer service training because it's not practiced at this store. I will never be using uhaul again.

Troy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brock R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARISSA C. 
Évaluation :
1

I scheduled a truck for pickup in Iowa City at 9:30 in the morning on July 23rd. The plan was for me to take the day off work and get my furniture moved to a storage unit in Cedar Rapids with plenty of time to avoid panicking, hurrying, and possibly furniture breakage due to my anxiety. I received no call from customer service confirming my time and date by the 17th of July, but neither did I receive any information denying my reservation, so I assumed everything was going alright. It was only at 8:10 in the morning of my moving date that I received a call informing me that my pickup would be IN CEDAR RAPIDS at 7 IN THE EVENING, and that my equipment would need to be returned at 4:30 THAT SATURDAY MORNING. I was crying, my anxiety skyrocketed: I would have to move my materials at night, drive an unfamiliar vehicle in the dark, and to top it all off, I had a very limited amount of time to throw things into the truck and speed off to Cedar Rapids since my storage facility closed at 10 p.m. and opened at 6 a.m. Meaning I only had three hours to drive down, grab my stuff, and bring it back. It was only me and my friend moving my items, and we had to leave things behind in order to get the bigger items onto the truck and into the unit in time. I have never had my time and mental health treated so poorly by a company in my life. After this experience, I would rather pay a moving company hundreds of dollars rather than use U-Haul ever again, and this is coming from someone with a limited amount of income. If I had received any sort of notification of the change in times before the moving day, my stress and my friend's stress could have been avoided altogether. If I could give 0 stars, I would.

Kate S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristine R. 
Évaluation :
2

I called the facility with a question and the person I spoke with was rather rude and unhelpful, even right off the bat upon answering the phone. After arguing with me for several minutes, the employee was able to solve the issue I had called about in 10 seconds which made the rest of the call feel like a waste of time. The unit that was made available for me was very dirty and chalky on the ground. It looked like cement dust or flour and it was everywhere. I had to lay down sheets to prevent my belongings from being caked in it. The one positive is that it was very easy to get into the unit and the loading area was very large

Luke H.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WENDY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Miranda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracy b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY E. 
Évaluation :
5

Great service both on the phone and in the store. Easy to schedule and edit my reservation online. Will use them again!

RANDYL M. 
Évaluation :
3

I picked up the rental truck on Sunday morning after answering the large number of questions required online. The store was very busy with 3 young ladies trying to keep up. The ladies were conversing amongst each other about how overbooked they were while 4 -5 customers were waiting in line. When it was my turn to approach the counter the young lady that waited on me didn't seem to be feeling very well, for whatever reason. At one point she paused and I thought she may vomit on the counter. The store is brand new, well appointed and nice. The equipment was average and the staff was poor.

SCOTT K. 
Évaluation :
1

We had a very poor experience overall- took over an hour to check-in and get our truck. They seemed to be short-staffed and poorly prepped for the day, we ultimately had a number of awkward interactions with staff. The truck was in poor condition and it took over an hour to also drop off so we could ensure we included all issues with our truck as to not be charged more later. Also, less stickers and overly complicated directions for everything- it just creates confusion. People need these services and are willing to pay for them but our experience was so much more stressful than it needed to be and not worth what we paid.

Leah J. 
Évaluation :
1

The rental experience was awful from start to finish. We had arranged a rental of a 20 ft truck out of Monticello IA for 8:30am July 25th. This rental did not happen and we were directed to go to the SW side of Cedar Rapids IA to pick up a truck. We were then told that the truck would need to be returned to the same location and that we would be charged mileage as well for both ways. This should not have happened. It was U-Hauls mistake. It not only delayed our move by several hours, we had to pay more than we should have and we had people waiting to help us with a move that should have occurred 3 hrs earlier. Also had the time investment both ways on top of the delay. Won't use U-Haul again and won't recommend them to anyone else. Very poor handling of this situation. Very unhappy customer.

ANTHONY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN P. 
Évaluation :
5

Great service and friendly staff! Thank you!

ALAINA R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan Z.  |  Premières impressions 
Évaluation :
5

Service amical

WILLIAM H. 
Évaluation :
5

There was an issue with my reservation but, the local staff made the right decisions and took care of us.

ROBERT S.  |  Premières impressions 
Évaluation :
2

The online checking in process took so long (about an hour), and that took up some of the time that the truck was needed. I was told the equipment would be in the truck and it was not. Also, possibly charged for a furniture dolly that I did not receive.

Jasmine H. 
Évaluation :
5

We arrived on a Saturday and there were 8-10 people in line. You could sense that the uhaul employees were feeling the pressure but they were very helpful and polite and handled our reservation very well. Great effort and attitude all around. Will use this location again.

KYLE L.  |  Premières impressions 
Évaluation :
3

This location seemed short staffed which created very long waits and the organization of equipment for reservations seemed messy at best. Some things are out of the control of the employees but their customer service was lackluster for the most part amidst the long waits which you could read on most of the faces in the room. No one really seemed to be in charge so it was a lot of waiting and looking around until a manager could be found.

BRIANNA K. 
Évaluation :
5

Friendly and helpful staff!

JULIE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT V. 
Évaluation :
5

Staff remembered me from the phone call and answered all questions. Everything went smoothly.

Alan R.  |  Premières impressions 
Évaluation :
5

The woman who checked me in had a great sense of humor, even though there was a lot going on and they were very busy at the time. Thank you!!!

JOANIE H. 
Évaluation :
3

Would be nice to see refunds for unused portions of monthly rent... Or offer weekly storage rates.. Overall very much liked our experience with uhaul

MATTHEW B.  |  Expérience générale 
Évaluation :
4

My 1st time with UBox. It worked out well for my needs & better buy than PODS. Rental of the TUBS was also a bargain vs buying tubs.

diane S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

Very competent, efficient personnel - no improvements needed!

Charles M. 
Évaluation :
5

Great job by the team. Quick and responsive. Merci!

Jose I. 
Évaluation :
5

I always look forward to seeing & working with Rachel. She is so professional, helpful, and really takes care of the customers. Thank you again, Rachel! Dru Hill, awesome name by the way, was new, but extremely helpful as well. Thank you, Dru!

DAVID H. 
Évaluation :
5

Love the storage facility. Fantastic service.

GARY L. 
Évaluation :
5

Thank you so much for your help with checking in the trailer on my phone!

LINDEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lavenia C.  |  Expérience générale 
Évaluation :
3

The app did not work when I went to return the vehicle for taking a picture of the dash. Should be an option to upload a photo that's already taken or an email to send to if it doesn't work. There was an employee that was locking up that I asked for help. She said she couldn't help me at all. Said thr store isn't able to help at all.

Christopher H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bret b.  |  Premières impressions 
Évaluation :
3

I was contacted that my reserved equipment was "not available" at my original destination and that I would be required to pick the equipment up at location approximately 20 miles away. Why didn't U-Haul transfer the equipment to the original reservation location? If I could be expected to drive an additional 40 miles, why couldn't U-Haul arrange for that?

JOHN JOSEPH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOUIS M. 
Évaluation :
5

It was a quick, easy return, with friendly, polite service. There sould be a sign outside directing customers to the office, but otherwise, exactly what I have come to expect from UHaul.

Joseph P. 
Évaluation :
3

More accurate directions on which door or loading/unloading areas is closest to my storage unit would have been helpful. Also not very clear, in fact nonexistent instructions on how to open the loading dock doors without setting the alarms off. Or do they go off regardless? I wouldn't know. No signs or instructions. I'm talking about the big drive in doors not the entrance/exit doors.

Tricia M.  |  Online Move In 
Évaluation :
3

The dolly I had ordered wasn't in the truck. I had to go and ask for it but the attendant was helpful in providing one. If I had picked up after hours I would have been out of luck.

Joshua K. 
Évaluation :
5

Some questions about returning the trailer I was called 22 hours after I had turned in the trailer. Surprised by the questions but it was handled

MARTIN M. 
Évaluation :
5

Fully staffed, full fleet for options, less than 5 minute wait. Rachel was amazing.

D ANGELO J. 
Évaluation :
4

The price for a small one 85 $dollars is kinda to high but everything else was pretty good and they where under staff at the westdale location so helping customers took long also

Stacie B.  |  Expérience générale 
Évaluation :
1

Small elevator so multiple trips and had to throw out couch and bed springs cause they wouldn't fin on the elevator or stairway. Took way to long. I had a 10 by 10 by 10 and there were ones ready to use on the first floor yet I had to go to the second. Not happy at all

GIOVANNI A.  |  Premières impressions 
Évaluation :
4

The only thing that could have been better was the wait time. We waited for a while before having someone come return our equipment, but the sign said to wait in the van.

ABIGAIL M. 
Évaluation :
3

The experience with U-Haul has been very frustrating since 06-08-21. The promise of 2 uboxes for west craig in North Las Vegas was not delivered, had to go to wharehouse to load them. Was double charged, was refunded though.Local uhaul location had problems communcating with corporate ubox. Acoount is still not "clean" for charges. Have to watch very carefully for incorrect charges. Feel like Uhaul is a take or leave it company.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA M. 
Évaluation :
5

Nothing! Perfect, the ladies here are doing fantastic!

JAMES H. 
Évaluation :
5

Very professional Smooth transaction Will definitely use again thank you

NATHANIEL M. 
Évaluation :
2

My scheduled pickup time was 11 a.m. but the van wasn't ready until 11:30. The staff was friendly and apologetic and that was appreciated, but the wait delayed the start of my job which was frustrating.

STEPHEN I. 
Évaluation :
5

Amazing facility. Great staff. Good explanations Nice tech security!

CYNTHIA M. 
Évaluation :
3

Made reservation for 10x15 drive up unit. They didnt even have any. Was told corporate would honor price for climate unit since they screwed up. Went to another competitor down the street and only paying 90$ month for 10x15 drive up. Will not use uhaul for moving needs in future and will not refer anyone to use storage facilities. Merci.

BRENNAN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harold T.  |  Expérience générale 
Évaluation :
1

I made a reservation ahead and went to pick up truck 7/3. They did not have a truck for us. I called EVERY rental truck business in Cedar Rapisa/Iowa City, nothing. We had to rearrange our lives to get the truck Monday 7/5. It was a complete fiasco, very inconvenient, frustrating I will not use UHaul again.

THERESA R. 
Évaluation :
5

The worker I talked to at the desk to get the keys must have been new because she had no idea what she was doing, she was nice though.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kara T. 
Évaluation :
5

Not sure. Haven't actually moved yet

CYNTHIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

The staff was friendly and super helpful. I will always use them for my moving needs! Merci!

DEWAYNE H. 
Évaluation :
1

I was charged for three days of rental, but I only rented the trailer for 40 hrs, which is clearly less than 48 hrs. The staff was extremely rude and unhelpful especially the on duty manager. I have used U-Haul a lot during my nine years in the Navy. I will not be recommending this location to anyone else. Very disappointed after have two very excellent experiences renting from them over the past couple of months. Definitely not professional, courteous, or helpful in any way, shape, or form. It is logged as being checked in at 2:19 pm on 6/27, but I have pictures of the contact and the time being at 11:11 pm on 6/26. So clearly, dishonest as well. That is not how you run a business and I will be reporting this to the BBB as well.

DAVID H. 
Évaluation :
5

The location did the best they could to support our need. We were disappointed in Uhaul that we rented equipment and was called and said it was not available, had to drive north, and the location told us the air was out, but there were no 26ft trucks within 500 miles so we were limited on options and had to take that truck. We drove 800 m=iles with no AC.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen F.  |  Premières impressions 
Évaluation :
1

Update your online reservations, we reserved a storage unit moving from state to state and when we got to the storage units to check in they didn't have it the unit available. They couldn't extend the truck we also paid for and we unfortunately had to get a unit somewhere else 2 minutes before they closed while the manager at uhaul couldn't do anything for us. This was a great way to start our fresh move to Iowa. Please don't allow people to reserve things ahead of time online if you can't promise that we'll have what we paid for.

Elisha B. 
Évaluation :
5

The truck was ready and the customer service was very good.

DAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTIAN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAJINI M. 
Évaluation :
5

N.D.

VENUS O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MART M. 
Évaluation :
5

I was very impressed with the two staff members I worked with. They were courteous, quick, good at quickly moving from one task to the next and showed great hospitality even though t Bey were really busy and moving fast!

WILLIAM M. 
Évaluation :
5

Easy check in and the mobile check out was great.

JEFFREY F. 
Évaluation :
5

Customer service was not good.. a lady was very rude.

MELISSA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK C. 
Évaluation :
3

This location had a forklift issue, and the delivery was delayed for 8 hours. This seems to be a common issue at all UHaul locations, as I encountered the very same issue in Cedar Rapids Iowa which caused a delay of 7 hours.

Chuck B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jawon W. 
Évaluation :
5

The web reservation worked really well and the local store was easy to work with to get in and out quickly. Merci

CARY V. 
Évaluation :
1

It took over half an hour to get set up, despite already having a reservation. (That's half an hour at the counter, not in line - I wouldn't blame a long line on employees.) Staff took an extremely long time to enter my information, and in some cases I had to spell my name or street address up to four times. For example, when I gave them the name "Margie" and spelled it for them, they spelled it "marde". I then respelled it, and they spelled it "marde" again. I had to spell it twice more before they spelled it correctly. Staff failed to apply my month of free storage from my reservation, and I had to point it out and then they had to back up and do it again. Staff told me I was using the same phone number twice, when I was in fact using two different phone numbers that simply had some digits in common - I have no idea why they couldn't tell two different phone numbers apart, but I had to argue with them for over a minute before they would acknowledge that two distinct phone numbers were not in fact the same phone number. Staff assigned me to the unit in the furthest back of the facility, even though there appeared to be plenty of units available closer to the loading area. (This one could be on the system, or maybe none of those units were the right size. I would normally give them the benefit of the doubt here, were it not for everything else that went wrong.) Staff did not explain the layout of the facility, and pointed me towards the wrong loading area. Staff did not explain how the alarm system worked, or where I was supposed to swipe my access card. I had to provide two street addresses and three phone numbers, and the staff would not explain why. Overall this was one of the worst experiences I've ever had at any business, and if anyone I know ever needs storage I will be strongly recommending that they go anywhere but here.

Gabriel L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REBECCA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA A. 
Évaluation :
1

This location was understaffed.

Paul F. 
Évaluation :
5

Thank you for the wonderful experience

gary d.  |  Premières impressions 
Évaluation :
5

Not a thing that I can think of, everything was great all the way around

RICK R. 
Évaluation :
5

Hang on to that manager Janet she keeps everyone hoping to make your visit short!

LEONARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIE A. 
Évaluation :
5

The manager there, by the name Janice, was very helpful and very pleasant soul to talk to. She made me feel as a welcomed customer which in turn made my experience very pleasant. I Thank God for someone of her nature and heart.

Tony B.  |  Expérience générale 
Évaluation :
3

The customer service was terrible. My truck was supposed to be ready for me at 7am and at 9 am, when I got there “the truck wasn't ready because no one uses the right PO number” or “this manager never does this right” or “so and so never put this back.” Excuse after excuse and complaint after complaint, I was finally away from 3 terrible customer service representatives after 45 minutes. The truck was great, online drop off was great, CSRs néed to be re evaluated

KELSEY D. 
Évaluation :
5

Janet Potterf was WONDERFUL!

SANDRA F. 
Évaluation :
5

Nothing. Everything was great.

MYTIA W. 
Évaluation :
3

Need more employees. There were 2 people exhausted with nonstop customers and a long line. Very nice and helping as quickly as possible though.

RACHAEL R. 
Évaluation :
5

Keep doing well what you're already doing!

Tony B. 
Évaluation :
4

Windshield was not clean as we had to stop and clean all the dead bugs off of it before our move

LYNN G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Timothy K. 
Évaluation :
5

Nothing! Everything was great!

CRISTA C. 
Évaluation :
1

Lady who helped me was very rude was 94 degrees out no ac in the truck. I was told there is nothing they can do abt it i returned it early an was charged an after hours fee......

KENNETH H. 
Évaluation :
5

Only problem I had was when I returned the rental the UHaul website wouldn't confirm my location so that I could finish the return. Other than that the staff and service were wonderful.

David R. 
Évaluation :
5

That truck is not good in fuel I spent a lot money for fuel

COMLAN K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LISA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYRA E. 
Évaluation :
5

Nothing every thing was just great and very helpful and friendly people.

ROBERT N. 
Évaluation :
5

U need to have more one one way rentals.

TIMOTHY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachel M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jolynn B.  |  Expérience générale 
Évaluation :
5

Keep up the great work and still friendly

Theodore P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salifou Z.  |  Expérience générale 
Évaluation :
5

Thanks for the great service!!

Melissa B.  |  Premières impressions 
Évaluation :
5

clean. quick. easy. Agent at the front desk was VERY helpful, courteous, etc, etc.

Gary L.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Logan N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COURTNEY S.  |  Premières impressions 
Évaluation :
5

Many thanks to the management. We hope to do another business with the management.

Darius N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil M.  |  Premières impressions 
Évaluation :
5

I have already been recommending U Haul storage to many people!!! Janet & the staff there are wonderful!!

Lu Ann P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madison F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark A.  |  Online Move In 
Évaluation :
5

I have used this location a number of times...,Always great Respectful customer service, they also follow up to check if everything was okay!

Brenda B.  |  Online Move In 
Évaluation :
4

I can't remember his long name now, but the young man from Haiti was especially friendly and helpful. He manhandled the trailer back into its tight parking spot to save me from the frustration of backing it in, which is not one of my finer skills. And the young woman who assisted with the pick up of the trailer was equally delightful to work with.

sherry g.  |  Premières impressions 
Évaluation :
5

Always very helpful and friendly. Could not have been handier for our move with over 50 years of accumulation. Three U-Boxes and a storage unit made everything smooth for us to transition at our own pace. Thank you Janet and staff!

Joseph W.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Wayd L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeff f.  |  Premières impressions 
Évaluation :
5

All the staff were very helpful and friendly. I only needed a storage unit for short term, and so when it was time for me to "move out" it was the quickest and most simple process I've ever gone through! No hassle, no fuss. I will definitely be back if I ever need a storage unit again.

Jessica M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tyanna l.  |  Premières impressions 
Évaluation :
5

Everything great...

Randall W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy H.  |  Expérience générale 
Évaluation :
5

So glad to see the clever re-use of former Younkers building, mirrors on pillars, marble floor sections and overhead signs. Sometime after COVID you ought to have an open house. Will definitely recommend to others.

judy f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lu Ann P.  |  Premières impressions 
Évaluation :
5

We rented after the derecho destroyed my office in the ice arena. I had a lot of equipment that needed housing and the manager bent over backwards to help me and my staff. We were there for hours at a time, sorting and organizing, and she checked on me constantly, helping with brooms, carts, etc as I needed. I can't say enough to thank them for their help when I needed it most!

Heather A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Maren and Bruce T.  |  Expérience générale 
Évaluation :
5

You’re the best

Fidel T.  |  Expérience générale 
Évaluation :
5

the owner Janet. Went above and beyond to help me with my particular situation. Even going so far as to provide me with a lock after she forgot to mention it during our transaction. Great great work.

Jesse J.  |  Premières impressions 
Évaluation :
5

Like the features of having interior climate controlled storage and security of alarm system.

Carl B.  |  Online Move In 
Évaluation :
1

This facility "lost" my reservation when I arrived, a reservation that I made 3 months in advance. The reason for losing it was that other customers bought them up - that means that a reservation doesn't mean anything at UHUAL. very little help when I had a question or request, most of the conversations ended with statements like "I don't know". I move very frequently and I constantly have issues with UHUAL, but this facility, their staff, and their lack of responsibility over my possessions has pushed me to NEVER use UHUAL again. If I could, I would give Zero Stars.

Samantha C.  |  Expérience générale 
Évaluation :
5

Janet leads an outstanding team! They were always friendly, helpful and very knowledgeable! When an issue did arise (which were very few) they addressed it promptly and professionally. I highly recommend this location and will use them again whenever I need their services.

Daniel R.  |  Expérience générale 
Évaluation :
4

Our online reservation got lost. 800 # call day of corrected. Original space I reserved was way too small. We were able to up-size. Very slick operation. Loved the unloading area. Doors onto storage area responded very quickly.We had good weather for moving but I can see how great this would be in the winter or on rainy day. Staff was very helpful.

judy f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alicia d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janice w.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle. And care for the customer needs

Larry Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory P.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amadou B.  |  Premières impressions 
Évaluation :
5

Very efficient and friendly employees makes your location stand out.

Jerry B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah P.  |  Premières impressions 
Évaluation :
5

Drive in bays are awesome!!

Robert G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laura s.  |  Premières impressions 
Évaluation :
5

Very polite personnel. Knowledgeable and helpful. Love this place!!

Paul T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karom m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T.  |  Online Move In 
Évaluation :
4

Janet is very professional, And the way she conducted herself and made us feel welcome

christa j.  |  Premières impressions 
Évaluation :
5

Very happy and satisfied with the facility,how secured it is and clean. But most of all I am grateful to Miss Janet's "Amazing" hospitality and how thorough she explained everything. So impressed! God Bless you and Stay Safe

andrei T.  |  Premières impressions 
Évaluation :
5

Been around the world to many countries and across the U.S. Have moved many people over the years as well as having put property into storage. This facility is the BEST of all.

Jan J.  |  Expérience générale 
Évaluation :
5

The person who helped me with this process (I wish I had gotten her name) was very knowledgeable, friendly, and efficient. Renting my storage unit was a smooth process. The facility itself is in great shape. Would recommend to anyone looking for storage in Cedar Rapids!

Adam K.  |  Premières impressions 
Évaluation :
5

I would tell friends they are good to there customers

Floyd B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Floyd B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon D.  |  Premières impressions 
Évaluation :
5

Had a really good experience. Will definitely be back. Thanks

George G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B.  |  Premières impressions 
Évaluation :
5

Manager and staff were amazing! The manager was training the new staff member who was helping us, and her patience and instruction was inspirational! Her trainee was kind, and ensured our experience was a good one. U-Haul storage is a much needed service in our area, and my wife and I are glad you are in town, especially with such a great staff! Merci.

James J.  |  Premières impressions 
Évaluation :
5

Great job

adult beverage s.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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