Customer Reviews for U-Haul Moving & Storage of Westpark

1 942 évaluations

6040 Westpark Dr   Houston, TX 77057
(24 hour access - outside units and designated interior halls only)

(713) 664-8599

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(713) 664-8599

6040 Westpark Dr
Houston, TX 77057
(24 hour access - outside units and designated interior halls only)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL NHAN-DIN T. 
Évaluation :
5

I wish i looked at the name of the gentleman who took care of me today around 1240 pm . He was a black man in his 40's . So gentle, so kind and so professional . Same thing with the lady who was there around 2pm when i returned the truck . Nice service.

SALIKOU T. 
Évaluation :
5

Excellent service

KATIA V. 
Évaluation :
5

Loved the customer service from the 2 lady's that helped me.

GENARO M. 
Évaluation :
3

My order number code 89217778 did not open the gate. The intercom did not call anyone. I parked the truck outside and placed the keys in lock box #5

TRUC N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAHMOUD E.  |  Expérience générale 
Évaluation :
2

The person in the front desk did not give any details on how to return the truck using the app or the website. He told us to verify the fuel tank levels and we took a picture of it. However, he never mentioned anything on what to do if the fuel tank was not full or did not match the level reported in the contract. We were charged 13,5 dollars for three gallons of fuel that we did not use.

STEPHANIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ATKILT B. 
Évaluation :
1

This place has change management and not for the good of Uhaul.

Marilynn M.  |  Expérience générale 
Évaluation :
5

Everything was seamless and easy. The van was a great condition and was easy to book.

YVONNE O. 
Évaluation :
5

Excellent customer service very professional and knowledgeable. Definitely will recommend for anyone looking for a stress free moving experience.

LILI DENISE H. 
Évaluation :
5

Great experience every time

Michael B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SISAY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASMINE C. 
Évaluation :
5

Best customer service experience ever!

Deshawna T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica m.  |  Premières impressions 
Évaluation :
2

You should let people know ahead of time what is required to confirm their identity when checking in online to pick up the reserved vehicle. I had no indication of what is required for the second level of verification.

DAVID W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CESIA D. 
Évaluation :
5

Awesome service

MED D. 
Évaluation :
5

Really helpful and great job! Thanks! Awesome service!!!

Beau B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BALDOMERO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYNTHIA A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYNTHIA A.  |  Expérience générale 
Évaluation :
1

The person I spoke to on the phone was rude, would not provide more information until his wife arrive, and hung up on me. It was a terrible and disrespectful experience.

CYNTHIA R. 
Évaluation :
5

Nice place

ATKILT B. 
Évaluation :
5

Carmen W. helped me get set up for my move. Excellent customer service and very nice and helpful. Thanks for the great experience!

BRANDON F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARAN J. 
Évaluation :
5

Thank you so much. I receive the upmost courteous treatment from the time I reserved, confirmed. Picked up and return the truck. I will see y'all again in the future. I have been a repeat customer. Thank you to all your staff. Hope you treat them well!

JUANITA A. 
Évaluation :
5

The associates she was very friendly and I like it if I do U-Haul I will come back again thank you for your service

FITSUM D. 
Évaluation :
5

Everyone including Jasmine were really friendly. Helped me a lot at the last minute!

Briana S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james f.  |  Expérience générale 
Évaluation :
3

I loved there customer service and very convenient for me and my husband, but there was one thing that I really didn’t know and one thing that was not mentioned what that if I pay a month and leave before my month ends I don’t get a reimbursement of what I don’t use, but other than that everything is as good.. It would be good to mention to the customers that if they leave before months ends they don’t get what they don’t use.

Lorena M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia Y.  |  Online Move In 
Évaluation :
5

Just keep doing in the same way. Everything was perfect. Thanks

JAHANGIR V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FLOYD S. 
Évaluation :
1

Not recommending to anyone. Charges way more. For 4 miles I was charged 23,85 $ fuel and they don't listen to us. I used uhaul previously but was never charged this way. Worst place for uhaul. I went there because it was just next door but no more in future.

SUMIT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyler L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMERON G. 
Évaluation :
5

Great experience thank you from The manager to Alexander and the Hispanic dude

CARLA R. 
Évaluation :
5

Carmen was amazing and very accommodating. Highly recommend. Will be keeping my unit here regardless of my plans to move.

Tommie F.  |  Premières impressions 
Évaluation :
5

Send a receipt automatically. I have turned the vehicle in and still don't have a receipt that should be auto-generated.

Beau W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorena M.  |  Premières impressions 
Évaluation :
2

I had some trouble at check in and ended up with 2 trucks assigned to me. I'm still not sure that it's been fixed as the lady at the return location thought i was returning 2 trucks. But, the most unappealing parts of the location were the individuals waiting outside the gate to harass you for work and the lack of parking.

Chelsey B. 
Évaluation :
5

Reserved a truck for 10am but I arrived late to pick up at 3pm. The guy didn't have a problem finding my reservation. He answered some of my questions and delivered the truck up front. In and out! Thanks

PHUNG L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIKAI H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA R. 
Évaluation :
5

The manager Carman Winters was a helpful professional with a lot knowledge of the business and costumer needs .

KHALED H. 
Évaluation :
5

The young lady that checked me out was great! Merci.

SAMANTHA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

josue F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES H. 
Évaluation :
5

The young man that waited on me was very friendly and personable

SANDRA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUSSEIN H. 
Évaluation :
4

I want to comment on the Veterans Moving because they broke my dressers, didn't put my furniture back up and I don't think it's right for you guys to hire people that damage your clients items

WAVERLY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELISSA W. 
Évaluation :
1

Was given the wrong truck. I ordered and paid for a 20 foot truck and was given a 15 foot truck and lied to about it being the right truck when I asked, was not refunded the different either which is fraud and no one here seems to care but they will when I tell everyone the way they treat customers.

CHARLES B. 
Évaluation :
1

Poor service… people so rude! He doesn't know the word “Polite” and “customer service” and l have many charges on my credit card statement now and I don't know why… but the van was perfect!

ROGER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracie h.  |  Online Move In 
Évaluation :
2

Checking out the Truck was Great! But the return one gentleman met me at van and checked me in he was very nice. The Gentleman behind counter was crazy kept telling me the van was was in a different nam, even stated I must have rented it at another location. I said come on it's not that hard to print a receipt he then started yelling at me. I said I can get my original I just put it in my car. He continued yelling at me as I walked out. I came back in a brought receipt he didn't even look at it. I asked for a manager he said she outside. The whole time I was standing there I could here young children screaming in the Room next door. That is not professional at all bringing kids to a work environment like yours. Carmen came in and walked him through the process to recall receipts. All he had to do was say I'm new and in training my Manager will be here in a few minutes. So he's not off to a good start with your company and will cause a toxic work place.

DAN L. 
Évaluation :
5

Very good customer service

SAMY MOHAMED Z. 
Évaluation :
5

Keep being friendly and informative

JULIO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
4

No comment

FRANCISCO C. 
Évaluation :
4

I received friendly and problem solving service.

Adrianne k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nabin K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MANOEL U. 
Évaluation :
5

No hassle service even when I had to extend my reservation it was seamless

ELIZABETH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM C. 
Évaluation :
5

The guys was nice and did everything fast . Just I left my charger and sunglasses there , I will pick them up later

LAURA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale M. 
Évaluation :
5

No comments

CARLOS A. 
Évaluation :
1

The guy at the front desk was so rude and entitled literally for no reason.

LAMESHA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RIHAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL O. 
Évaluation :
5

Carmen assisted me early in the morning. She had a great attitude and was very helpful. I appreciated her level of customer service.

Lois D. 
Évaluation :
4

The location was NOT the one is Westpark. It was the one in Westheimer and Highway 6. I was lucky enough to talk to a girl (I think her name was Aileen or Eileen) who was super helpful. However, I have to say that I went to 6 locations in Houston close to my house in the Galleria area, and nobody could give me reliable information about the product Uhaul Box Storage, except in the Westheimer and Highway 6 location. The rest was GREAT. However, I want to say something else: talking to you over the phone is an ordeal. It is extremely painful to wait for sooooooo long and on top of that, having to listen to that person endlessly. You need more people in your customer service department.

Ixida Q. 
Évaluation :
3

Initial return site picked from uhaul web site was no longer in service. Need to ensure website is current. Very frustrating to have to search for another site and 1 800 number had a 20 minute wait. Terrible service and professionalism.

SCOTT C. 
Évaluation :
5

Great service.

PHILLIP T. 
Évaluation :
1

This was my first ever U-Haul rental and the experience was horrible. The representative at the store was extremely unpleasant and rude to me for no apearant reason except that I was wearing my traditional clothes and this i think was the only reason he discriminated against me. He is a disaster kind of guy for being in customer service and I am saying this coz I myself work in customer service and I know how to treat customers and not at least be rude to them. He was treating other customers much better and you can see this on the camera. The horrible experience does not stop there. The next day I got a bill of 163$ instead of 49 + some 5 more and the bill said I have not filled gas and he had to fill 13 more gallons and charged me 85 for it. I have the before and after pictures of the fuel gauge and mileage. I only drove it exactly 20 miles and filled 7 gallons and the fuel gauge was showing more gas then when I got it. He marked the fuel about a quarter filled on paper. If you think he made a mistake, 13 more gallons would almost fill the tank which can also be verified by when he gave the truck to the next person which clearly means this guy racially discriminated against me. I can prove him being discriminated to me with all proofs and want someone to contact me so I can report the issue or I can just go about and post the whole experience on social media.

Imran S. 
Évaluation :
5

Great job by staff. This is by far my favorite location to rent from.

THEODORE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEALIN R. 
Évaluation :
5

It needs bigger parking spaces or driveway to accommodate traffic in and out.

ariel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLI P. 
Évaluation :
5

Amazing staff, Thank you for a great service

Said A. 
Évaluation :
5

So friendly and helpful. I appreciate how friendly Richard was.

WENDELIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demarie W.  |  Premières impressions 
Évaluation :
5

Always check the odometer before you leave. I knew that, but this time I forgot. Then I got charged many more miles than I went. (If you know how much gas you used, you can guestimate how many miles) I came back and explained the situation, and I got my money back. It was good that that manager believed me enough to reimburse me. It seems that the man before me in that van had submitted a picture of his ending miles. But it also seems like he lied. In today's world of Photoshop, you can't trust photos.

LAURIAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan V. 
Évaluation :
3

I was overcharged for mileage I did not use, called customer service but the hold time was 45min.

ISRRAEL C. 
Évaluation :
3

The truck I rented needs an alignment.

Marcus J. 
Évaluation :
5

Get the return sites listed in an email so that I know where I can go

LEWIS K. 
Évaluation :
5

Staff and all interactions were ez and top notch. Super nice team there.

WILLIAM R. 
Évaluation :
5

Outstanding servant leadership and excellent customer service.

KEISHA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORESTES A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MONICA D. 
Évaluation :
2

I also reserved a standard dolly, but the worker did not provide one for me. He later said on the phone to remove it but got nothing.

Bumjin I. 
Évaluation :
5

Nothing to improve service was Excellent Jasmine the Uhaul Representative was professional and Efficient a true asset to the Uhaul company ! Best regards, Ernest BERMUDEZ

Ernest B. 
Évaluation :
3

This location is short staffed. Truck was not ready upon arrival for contactless pickup. Also, utility dolly was not put in the truck and I did not realize until I was already gone and at my destination. I also wanted to add equipment and I was informed of a lack of supplies on furniture dollys. The guy working the counter was very friendly. The organization and staffing of this location is its downfall.

travis B. 
Évaluation :
5

Everyone was very helpful and prompt to assist. Great customer service!

MARIO A. 
Évaluation :
5

great deal for moving!

MARK E. 
Évaluation :
5

Keep the team of people you have at West Park and everyone will be happy

Ricky T. 
Évaluation :
5

Great van and very helpful service

CHARLES F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LULA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
1

They should found new and different ways to take money from me. Will not use them again in the future hopefully

NINA J. 
Évaluation :
5

Rien

Elijah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Muhammad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffiany Lashunta Monique H.  |  Premières impressions 
Évaluation :
5

Richard and team are great!

michael c.  |  Premières impressions 
Évaluation :
5

Me gustan las instalaciones muy limpias y el personal es súper Amable y agradable, felicitaciones a Richard y su esposa , gracias

CORAL S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa G.  |  Premières impressions 
Évaluation :
5

The General Manager, Ms. Meka is truly excellent and competent. She helped us in so many ways. She should receive a bonus & award for her work at UHAUL.

MARYAM C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Favian M.  |  Premières impressions 
Évaluation :
5

Thanks

Sherod C.  |  Premières impressions 
Évaluation :
5

They were amazing

Jonathan R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONIFACE A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deshawna T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Direct Mobile G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan W.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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