Le client n'a pas laissé de commentaire.Mark F.
Customer Reviews for U-Haul Moving & Storage of Westside Erie
Pour nous contacter
Erie, PA 16505
(Take I-79 exit 183B and make first left at the light by Starbucks)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Échange de bonbonne de propane
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.PETER Z.
Le client n'a pas laissé de commentaire.Dam K.
Le client n'a pas laissé de commentaire.Tami R.
Staff was curious, friendly and helpful. Definitely appreciate that when going through a stressful move. Merci.MICHAEL L.
Le client n'a pas laissé de commentaire.MELANIE C.
Le client n'a pas laissé de commentaire.Gregory P.
Very helpful when my place wasn't ready when i moved from ATLJessica B. | Premières impressions
Le client n'a pas laissé de commentaire.Shivas M.
Le client n'a pas laissé de commentaire.BLANE D.
Le client n'a pas laissé de commentaire.Jessica B.
Uhaul did not have any power steering or gasHilary C.
This location is very busy so more often than not you must wait a long time to get to the counter.GEORGE W.
Super fast serviceAlex W.
Le client n'a pas laissé de commentaire.William B.
Le client n'a pas laissé de commentaire.Liberty L.
Le client n'a pas laissé de commentaire.Justin T. | Expérience générale
Figure out away that stores and internet resources communicate better as I made my reservation online only to have store call telling me on day of pickup they had no truck. Moving is stressful enough!Jonathan J.
Le client n'a pas laissé de commentaire.Justin T.
Good group of employees at this location. I was happy to see 3 auto tows at this location.Paul O.
Le client n'a pas laissé de commentaire.Gregory H.
Le client n'a pas laissé de commentaire.Bruce H.
Le client n'a pas laissé de commentaire.Regina R. | Expérience générale
Le client n'a pas laissé de commentaire.Jodi C.
Clean vehicleScott P.
Le client n'a pas laissé de commentaire.Mary W.
Easy drop off process - In & OutJOSEPH T.
The man who was at this facility spoke only as needed, was not very helpful or kind. He handed me the key and pointed in the direction the vehicle was. When I returned the vehicle, with a half tank extra fuel due to my error, he spoke and offered mileage assistance. I left feeling satisfied with this response. The man took the keys and said he would email my receipt. I feel he does this so he can get away, undisputed, with ridiculous additional fees. When I got my receipt via email, he added an hour to my return time charging me for an additional day as well as a cleaning fee (i hauled brand new clothing items) and posted an 18 $fuel credit for 15 gallons of extra fuel in which you cannot buy less than 3 $anywhere right now. I feel there was at least 50 $in ludicrous fees. Completely insulting, I would never go back to this uhaul location. I read reviews on google that indicated this facility was poorly ran and should have declined to take the van except this was the only location in Erie that had the vehicle I needed. I will give uhaul one more try, at a different location, if I receive similar treatment I will never again return and certainly spread the news of this unfortunate experience.TINA H.
We rented a 26' truck, it had AZ plates and it honestly was hardly in fair condition. It drove like garbage, sounded like it had a pretty bad exhaust leak, and the exterior was atrocious. Ironic they advertise "gentle ride" on the side. The staff was very kind and extremely helpful though, we needed to change our pickup time and extend our drop off time as plans fell through and through again, and never once was any of that an issue with them. It was handled promptly and pleasantly, more so than I expected.STEPHANIE P.
Le client n'a pas laissé de commentaire.Aaron C.
Le client n'a pas laissé de commentaire.Devin W.
Le client n'a pas laissé de commentaire.ROBIN I.
All good!LESLIE A. | Expérience générale
Le client n'a pas laissé de commentaire.Kathleen G. | Expérience générale
Le client n'a pas laissé de commentaire.Brian D. | Expérience générale
Customer service has vastly improved. We were in and out at pickup and return in a timely and efficient manner.DOUGLAS B.
Le client n'a pas laissé de commentaire.Isaac K. | Expérience générale
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.MATTHEW G. | Premières impressions
Le client n'a pas laissé de commentaire.Eva Mia V. | Expérience générale
Le client n'a pas laissé de commentaire.Kacie M.
Le client n'a pas laissé de commentaire.ROBERT L.
cup holders needed cleaned..Gentlman on the counter was efficient and professional!John M.
Le client n'a pas laissé de commentaire.Lois M.
Everyone is extremely helpful, courteous, and friendly. The customer service really stands out as being top notch. Thank you for a very easy experience.Jan W.
Le client n'a pas laissé de commentaire.DYLAN V.
Le client n'a pas laissé de commentaire.EMMITT V.
Le client n'a pas laissé de commentaire.Marco D.
AC fan worked intermittently. Inside of windshield was greasy / streaky. Checkout sheet showed "Full" when it was actually about half-way between 7/8 and Full, but I returned it Full in order to avoid a charge. The key for the lock chained to the overhead door turned in the lock, but the lock would not open - had to use my own lock. These are all minor, but you should know that is wasn't perfect. The truck ran very well. - Kirt BlattenbergerKIRT B.
Le client n'a pas laissé de commentaire.Daniel R.
I was not treated well by a man named Matthew, at the front desk. The owner, Lee, was wonderful, however, and the work of installing the hitch was done very professionally.Troy H.
Le client n'a pas laissé de commentaire.NATHAN PAUL S.
Le client n'a pas laissé de commentaire.CHARLES T. | Premières impressions
Le client n'a pas laissé de commentaire.ALVIN V. | Expérience générale
The truck I rented was not there when I arrived because the previous user did not return it on time. Perhaps schedule returns and pick-ups with more time in between, or contact the late user sooner to remind them to get it back in.Rita C.
I reserved a truck at a different location, based on what was available to me online. When the order was confirmed, I had to actually go to a different location, which added approximately 17 miles/17 $additional to my rental. That is my only complaint. They should have deducted the additional mileage. Merci!MEREDITH B.
Le client n'a pas laissé de commentaire.Terry C.
Outstanding. Excellent customer service. I have never been disappointed .MARY C.
After having a unit for 18 years, thank you to the management and staff at U Haul. Sincerely, Don Patsy PfizerPFIZER I. | Expérience générale
Le client n'a pas laissé de commentaire.Isaac K. | Premières impressions
Le client n'a pas laissé de commentaire.RICHARD V.
Have more trucks available. Great customer service from Andres Negron !BRYAN N.
Le client n'a pas laissé de commentaire.Jesse F.
Key not in lockbox when arrived, short staffed or bad timing husband had to wait for a while for a transaction ad did I to get the key from them. Phone wait times long as well. Online service poor and not user friendly from app.Joshua S.
Le client n'a pas laissé de commentaire.JOHN F.
Le client n'a pas laissé de commentaire.GEORGE G.
Charged ne for 2 gallons of gas. I returned the vehicle with what it had. Two gallons? Also, wouldnt let me return it via mobile device...it appears it was entered wrong?BRIAN H.
The only complaint I have is that my driver side door was very hard to close and my aunt recently rented a smaller uhaul and the door was also hard to close. Maybe maintenance could look into this. Overall, great experience and hands down the best customer service I've had in a long time. Plus we used the truck to move into our first home!Ethan H.
The staff were very helpful and worked with me to accommodate our unique situation.Johnathon E. | Expérience générale
Le client n'a pas laissé de commentaire.DONALD GARY M.
Le client n'a pas laissé de commentaire.Austin H.
Le client n'a pas laissé de commentaire.Ian M. | Expérience générale
Le client n'a pas laissé de commentaire.Lisa B.
Truck was rented back to back due to misunderstanding of rental hours made sure to be back on time and was charged again for another uhaul when i could have paid 50 for keeping it longer as a penalty instead. Then another truck was rented the following weekend dirty in the back so as a credit for it being dirty i I was told they would not charge for gas money but was charged separately after we left.Christine S.
Excellent service Thank youBesim H.
Le client n'a pas laissé de commentaire.Matthew G. | Expérience générale
Le client n'a pas laissé de commentaire.jenna s. | Expérience générale
Le client n'a pas laissé de commentaire.Alexis W.
My reservation was lost. After looking several times online I called to ask questions and reserve the unit so I could be confident it was what I needed. The reservation was lost. Then it was found and was totally different than what I was told. It was specifically what I didn't want. The worst part is that my phone call and hold time was over an hour. Long over an hour. Then I inquired about renting a truck. I was told there were trucks for my move available over the weekend. I decided to go to the store and check in and sign papers like I was told.. and they couldn't find my reservation for the unit and then found I was charged, checked in and wasted a trip for the wrong unit anyway. Then.. I asked about the truck rental and figured I'd take care of that while I was there and I was told there's nothing and they were overbooked! This was only few hours after I wasted time on the telephone. I was upset about the multiple set backs and being inconvenienced more than once. The storage unit is clean however there are gaps in the broken cealing cover and I can see above the unit. I'm not sure what the problems are but I have been happy. It's uhaul in the past. This time I was very disappointed. I don't have time to hold an hour trying to file a complaint. It obviously isn't going to help my situation if there's nothing available. I can't afford to waste money in the middle of a moveShannon K. | Premières impressions
Great return experience. Staff were very helpful.Thomas C.
Le client n'a pas laissé de commentaire.Larry B.
Le client n'a pas laissé de commentaire.GERALD D.
Increase mileage for the 19,95 $ short term rental. Employees at this location are always very friendly and efficient. Merci.Lynne H.
Le client n'a pas laissé de commentaire.Donald F.
I received a call from a staff member letting me know that I had left my sunglasses in the truck. The staff went out of there way to make sure that they were returned to me. I appreciate it and thank you again for returning them to me.Frank O.
Unfortunately, throughout my whole process of booking my rental with uhal, there was last minute changes or no communication. Multiple changes were made, I physically had to call the help center less than 24 hours before I needed the truck, to determine if a truck would be available even when I made my reservation over a month before I needed it. My air conditioner did not work in the truck and I had last minute truck change size on me which caused me to spend more money to get additional equipment for my move.Kolleen S.
Le client n'a pas laissé de commentaire.MADISON H.
Le client n'a pas laissé de commentaire.Attila F.
Le client n'a pas laissé de commentaire.Amy A. | Expérience générale
Excellent location. Great customer service. Very friendly and helpful staff. I rent from here frequently and am always happy with my experience.Jeffrey K.
Le client n'a pas laissé de commentaire.allyson R. | Expérience générale
Le client n'a pas laissé de commentaire.Michael R.
I was very happy with the work, and the customer service was excellent! I had to change my appointment last-minute, and they were more than accommodating. Thank you so much!!!Valerie B.
Le client n'a pas laissé de commentaire.Jeffrey H.
Great customer service!ANTHONY M.
Le client n'a pas laissé de commentaire.Ehren K.
Le client n'a pas laissé de commentaire.Darrel P. | Expérience générale
Le client n'a pas laissé de commentaire.Tony N.
I was charged 400 $more than I was quoted, the trucks breaks were so bad that I had to pull over every time it rained, and the guy was talking to me like I was incompetentZachary L.
This is the first time that I scheduled a pick up of a trailer at the Pittsburgh site and I was actually able to pick it up at the Pittsburgh side instead of some other place. And I've always scheduled the use of the trailer weigh in advance.Dennis M.
Le client n'a pas laissé de commentaire.Katherine F. | Premières impressions
Le client n'a pas laissé de commentaire.Tony N.
Le client n'a pas laissé de commentaire.Scott G.
Give free coffee.Gregory W.
The only thing that made it not excellent was that I pre ordered a appliance dolly and did not receive it then when I called they didn't have any because they rented it out. Shouldn't the reservation hold the dolly? I also had to drive back to get a different utility dolly which put additional miles on that I paid for. The utility dolly kind of screwed me as well because I was moving appliances and it didn't work well at all.Jason F.
Le client n'a pas laissé de commentaire.Mary H. | Expérience générale
They were very helpful and finally got the outside storage unit for merobert B. | Premières impressions
Le client n'a pas laissé de commentaire.STEVE H. | Expérience générale
Hi...the first thing is the low tire pressure indicator was on as soon as I started the vehicle. I have to back inside to discuss this issue. I was told they just replaced a tire but did not have the sensor to go withy it. That's very disconcerting. When I was told the mileage for 50 miles I told them that was not possible because I only drove from Erie to Edinboro and back and two miles in town. I was told the mileage indicator shows 50 miles - I was told if I wanted to talk to a manager I could do so the next day. Why bother? Another waste of my time when your indicator could very well be faulty and its only my word plus witnesses that your indicator is wrong.Marsha M.
Le client n'a pas laissé de commentaire.Matthew P.
The online pick up option was asking for information that I did not have, and I did not have an alternate phone number to provide. As a result I had to go in to pick up my U-Haul anyway.thomas C.
Le client n'a pas laissé de commentaire.Spencer M.
Ils ont été rapides et efficaces.DANIEL W.
Great courteous service, Efficient and helpful. Cargo van was clean and perfect size for the job.Carolyn B.
The Pickup Truck Wasn't Clean At All, The Inside Smelled Bad.. Ughhhhh But Their Staff Was Amazing!JESSICA H.
Very satisfied with the services rendered.Michael S.
The truck I reserved was not returned on time so I was delayed, everything worked out ok. Not really the rental companies fault. It would have been a good gesture to give me a coupon for future rental discount.George W.
Our furniture was in this climate controlled facility for 21 months with zero issues. The unit was as clean as it was the day we put the furniture in the unit. The furniture was not covered and never got dusty! Amazing! We never entered the unit until we opened the door to remove the furniture and the floor was very clean. No bugs or rodent sightings. I highly recommend this Uhaul and would rent here again.Vicki W. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin O.
Le client n'a pas laissé de commentaire.GREGORY C.
maybe air fresheners in the cabs? My truck smelled like a working man :(Natalie E.
Decrease difference between return at same location and different location.QASIM Q.
Incredibly helpful. Got my trailer off of my truck for me even before I parked. I was met with a kind and inviting attitude and while we waited on paperwork, another employee even built a paper truck to give to my daughter. This is excellent service.LIBERTY L.
Le client n'a pas laissé de commentaire.daniel G.
Le client n'a pas laissé de commentaire.Kushal K.
Le client n'a pas laissé de commentaire.Angelina S. | Premières impressions
Le client n'a pas laissé de commentaire.bradly m. | Expérience générale
I haven't gone to the facility yet. I tried several times to reach the actual facility. No one ever answered. VERY FRUSTRATING!Pamela H. | Online Move In
But I just began. However, I do know another uhaul storage customer who is well pleased so I am not doubting the experience I will have while using uhaul storage.Elisa A. | Online Move In
Le client n'a pas laissé de commentaire.KEVIN W. | Expérience générale
Le client n'a pas laissé de commentaire.Delbert D. | Premières impressions
Le client n'a pas laissé de commentaire.Anissa L. | Expérience générale
The storage unit was clean and well lit. If I have an access code and key for the lock I should be able to access my unit 24/7. Also the price of the unit was raised 3 times in under 2 years. I cannot recommend storage units with U-haul because of this.Chris T. | Expérience générale
Le client n'a pas laissé de commentaire.Justin T. | Premières impressions
Service was very good 😊Darrel P. | Premières impressions
Le client n'a pas laissé de commentaire.allen e. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES H. | Expérience générale
Le client n'a pas laissé de commentaire.Raymond B. | Expérience générale
Le client n'a pas laissé de commentaire.SANDRA M. | Premières impressions
Le client n'a pas laissé de commentaire.Rocco C. | Premières impressions
The staff at this location is extremely friendly and helpful. I honestly could have used a storage unit and truck pickup at a more convenient location to my house but I chose this one due to the staff.Andrew C. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel V. | Expérience générale
So far everything’s looks good. The unit is cleanBrenda B. | Premières impressions
Service rep was outstandingAndrew C. | Premières impressions
Had a few problems,DIANA C. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERT B. | Premières impressions
Great serviceRichard A. | Premières impressions
The first day I went and purchased a 10x15 climate controlled unit and when the employee took me back the unit already had a lock. NOT enough space to explain the multiple problems I had!!!Chris T. | Premières impressions
Very helpfull and professional staff. And the prices are great. I would highly recomend U Hall. They also got the best prices on propaneTim S. | Premières impressions
Excellent! Thank You!GLORIA V. | Premières impressions
Tyler was extremely helpful. A huge asset for your company!Alan I. | Premières impressions
Very friendly. Got me checked in in a timely manner. Would highly recommendKathleen G. | Réservation
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!