Le client n'a pas laissé de commentaire.JAMES J.
Customer Reviews for U-Haul Moving & Storage of Westside
Pour nous contacter
Fort Worth, TX 76116
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Make online check-in and vehicle return easierâ€¦ The in store associates were helpful and efficientâ€¦thank you.James G.
The installer went out of his way to take care of my installation. Great job!!TIMOTHY B.
Le client n'a pas laissé de commentaire.CHARLES P.
Staff was friendly and knowledgeable and got me in and out quickly. Had a great conversation about disc golf, too! thinking of trying it out, haha!Ricardo R.
Le client n'a pas laissé de commentaire.Tori M.
Le client n'a pas laissé de commentaire.Rogelio Z.
Le client n'a pas laissé de commentaire.Alisha L.
Le client n'a pas laissé de commentaire.Stephanie W.
easy transactionTodd C.
Le client n'a pas laissé de commentaire.Larry W.
Le client n'a pas laissé de commentaire.KEVIN C. | Premières impressions
Le client n'a pas laissé de commentaire.Dana R.
Professional service.DONALD V.
Le client n'a pas laissé de commentaire.WILLIAM H.
This location has always been professional and extremely quick at having the equipment ready even if I'm a little bit early! They are always extremely busy every time I have been there but they always have everything ready on time!Robert B.
Le client n'a pas laissé de commentaire.JANICE C.
Le client n'a pas laissé de commentaire.ABEL T.
Le client n'a pas laissé de commentaire.DARRON J.
Le client n'a pas laissé de commentaire.Rachel R.
The truck was a bit dirty, didn't feel clean to me. I went and cleaned it myself. Staff is nice, I just felt like they didn't clean this truck well.zalina M.
Very courteous and helpful employees. Easy to find location, easy to get into and out. We were very impressed!NIGEL F.
The guy at the desk was no help at all. I told him I was from out of town & w appreciate it done ASAP- he said â€œsorry, could be 4-5 hours. We'll let you know when readyâ€. So I went to the installer and he put me next in line a finished me up in about 30 minutes!!Dennis M.
Le client n'a pas laissé de commentaire.KEITH M.
Le client n'a pas laissé de commentaire.TEDRIC R.
Le client n'a pas laissé de commentaire.Lori S. | Expérience générale
Le client n'a pas laissé de commentaire.MELISSA C. | Premières impressions
Le client n'a pas laissé de commentaire.COLE DAVID K.
Le client n'a pas laissé de commentaire.JAMES J.
Le client n'a pas laissé de commentaire.Paula A. | Expérience générale
Le client n'a pas laissé de commentaire.SUSAN P.
Le client n'a pas laissé de commentaire.RICHARD H.
Le client n'a pas laissé de commentaire.ROBERTO M.
Le client n'a pas laissé de commentaire.Charles T.
There were sketchy people working there and definitely sketchy people renting from them. My vehicle smelled like old socks and was out of alignment. Not a good experience.KELLY H.
Le client n'a pas laissé de commentaire.JAY B.
Le client n'a pas laissé de commentaire.Caitlin P.
Le client n'a pas laissé de commentaire.ONIKA T.
My experience was excellent. Friendly personnel, knowledgeable and professional. I drive past four other dealerships to get to this location because of the fast and professional service at this location.DONALD H.
Well manned. Drop of was super easy.KAREN J.
Ask for the destination and let the customer know if there is one in the town, and where, so they can return it there.LORREN M.
Everything was great and everyone I spoke to was very helpful and nice.DONNA P.
Listen to customer for the time they request to have the truck for.PAUL W.
Le client n'a pas laissé de commentaire.DANIEL T.
Le client n'a pas laissé de commentaire.TAMMY M.
very nice and helpful, employees take care of your needs professionally and courteouslyMICHAEL V.
Le client n'a pas laissé de commentaire.ARIC L.
Couldn't be more pleased with the experienceKeith C.
Le client n'a pas laissé de commentaire.JOE P.
We had to use this location about 6 or 7 times to complete our move. Everyone was super professional and made it easy to complete our move from Texas to Illinois with absolutely no problems. Thanks sooooo much.AMY B.
Le client n'a pas laissé de commentaire.LEWIS K.
They charged me an extra 4,60 $.KIOAKA M.
Le client n'a pas laissé de commentaire.BRIAN T.
Customer service was excellent. She had every answer and made sure we had everything we needed. Felt like we were doing business with family and friends. Best u haul I have ever used.CHRISTOPHER M.
Le client n'a pas laissé de commentaire.Adrian L.
Le client n'a pas laissé de commentaire.Carrie N.
Throw away your app. I finally went back inside and the agent said she would help so that I didn't get in 'trouble' ...huh????DANIEL N.
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.STEVEN G.
Nice change from the last time I rented here.VICTOR H.
Le client n'a pas laissé de commentaire.CHRISTOPHER A.
The wait for a customer service rep is extremely ridiculous and long, I needed assistance on returning my rental on the app that kept saying I was placing the wrong odometer number but I wasn't, I feel the app needs to be updated and couldn't get a rep for over an 1hr and 30 min. Also I'm trying to call the facility I rented from and have been waiting for another hr. I've had a horrible experience with calling in for a customer service rep!RICHARD M.
At drop off, personal ignored the arriving customer, not a welcoming arrival, told to wait outside and taking care of later arriving customers completely bypassing me.ABEL T.
Long waits for phone calls to be answered not at this location but at your national phone center Once my call was answered it was handled very professionally and exceeded my expectations.ROBERT H.
Le client n'a pas laissé de commentaire.wade A.
The credit readers did not work. Understaffed. Other than that great.ELEANOR L.
Winter was terrific- professional, efficient, innovative, solution oriented and she provided exceptional service .Elizabeth P. | Premières impressions
Customer service training for rude employeesLewis S.
Le client n'a pas laissé de commentaire.Robert G.
Very professional and helpful.Lucy H.
Le client n'a pas laissé de commentaire.BRYAN P.
I absolutely will recommend this place to all. I wish I had gotten his name but the guy helping me was outstanding! I rented the wrong trailer online and he took care of me, getting a trailer just returned to me I. Excellent condition, no hassle, stress free all the way. Kudos to the staff. Returning it was just as pleasant and fast. Thank you! UHaul always comes through for me.TIMOTHY H.
Rude check in. Blinker not working. Will never come backJOSEPH U.
Very professional people and experience was seamless with no issues at all.JAMES B.
Very fast, efficient and friendly employees.SHANTEL M.
Very easy pick up and drop off process using mobile. Love it!MATTHEW W.
Le client n'a pas laissé de commentaire.JOSEPH M.
Le client n'a pas laissé de commentaire.JEFFREY W.
Le client n'a pas laissé de commentaire.PHYLIS H.
Le client n'a pas laissé de commentaire.Roger K.
Le client n'a pas laissé de commentaire.SCOTT M.
Le client n'a pas laissé de commentaire.MARTHA M. | Expérience générale
Le client n'a pas laissé de commentaire.Paula A. | Premières impressions
Not a comment about the location but of the reservation process. I reserved three weeks to a month in advance to a location close to my home within a mile or so. Only two days before my rental is due I'm told I have to drive 20 miles to pick up my unit now. This is frustrating and seemingly unnecessary due to my early reservation and the ability of U-Haul to move equipment in around to matchChris M.
Le client n'a pas laissé de commentaire.charlsea P.
Le client n'a pas laissé de commentaire.TIMOTHY E.
The difference between pick up and drop off were like night and day. You can definitely feel the big city, â€œwhy are you bothering me vibesâ€from talking with the associates.David B.
I think that communication could be improved. We received an email stating the exact day that funds would be charged on our card for the shipment of our boxes. The funds were actually taken out a week earlier than stated. When I called to talk with someone, I was given the run-around and told call this number, no call this number over and over again at least five times. Then I was told that a manager would contact me and by the time he did it was a week later. So that need to be improved, otherwise everything else was good.Shelley L.
Le client n'a pas laissé de commentaire.LOGAN F.
Le client n'a pas laissé de commentaire.Mira B.
Le client n'a pas laissé de commentaire.Mark W.
Le client n'a pas laissé de commentaire.DARREN S.
Le client n'a pas laissé de commentaire.RYAN S.
Le client n'a pas laissé de commentaire.Tracie B.
Le client n'a pas laissé de commentaire.Randy S.
Le client n'a pas laissé de commentaire.Paul R.
Access is limited because of location at a spaghetti bowlJames D.
Le client n'a pas laissé de commentaire.LUKE P.
Le client n'a pas laissé de commentaire.Robert M.
Great experience except the location is located in an awkward location to try to exit during rush hour traffic.Michael H.
Le client n'a pas laissé de commentaire.ANGEL S.
Easy check-in process for the truck. The app finally works!STEPHEN A.
Le client n'a pas laissé de commentaire.Claret S. | Expérience générale
Rates were an issue and not disclosed well.Dean E. | Expérience générale
Le client n'a pas laissé de commentaire.Lori S. | Premières impressions
These guys never disappoint.Love it here.Very friendly staff.Have no problems checking in or out.Truly awesome serviceCORINNA L. | Expérience générale
The general manager Jon was excellent in customer service, assisting with issues & accessibility. He quickly resolved an issue of an outside door lock change at building two. I've rented there off & on for 11 years multi units. He was great.VICKI C. | Expérience générale
Le client n'a pas laissé de commentaire.bryanna n. | Expérience générale
Le client n'a pas laissé de commentaire.DANIEL A. | Premières impressions
Le client n'a pas laissé de commentaire.Josue G. | Premières impressions
Le client n'a pas laissé de commentaire.FRED S. | Expérience générale
Le client n'a pas laissé de commentaire.CHARLES D. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin P. | Expérience générale
Everyone was very helpful. They were so busy and still patient with their customers.Claret S. | Premières impressions
Le client n'a pas laissé de commentaire.glen d. | Expérience générale
First friendly Uhaul Staff everRobert L. | Premières impressions
Le client n'a pas laissé de commentaire.James G. | Expérience générale
Le client n'a pas laissé de commentaire.NICHOLAS H. | Expérience générale
The staff were above and beyond accommodatingDoug J. | Premières impressions
Great experience and great equipment.Jorge D. | Premières impressions
They was very helpful and quickly got me in and unloading the truckMARK B. | Premières impressions
Le client n'a pas laissé de commentaire.sid m. | Expérience générale
Le client n'a pas laissé de commentaire.Nelson O. | Expérience générale
Le client n'a pas laissé de commentaire.hannah b. | Expérience générale
I was a day late on my reservation for a large unit. I drove half way across the US and had a issue which caused that delay and when I arrives at the facility I was told that my unit was given away. First of Ll that makes no sense. If I booked a hotel room for a month and was a day late it would not matter, I would simply have one less day. This has forever changed my opinion of uhaul and realize it's just another evil corporation. The salesperson at the desk was rude about it and offered no solution for me. I had to ask him, "how can you help me now" because he offered no options...until I asked. I was given a tiny unit that made I had to pack completely which made it nearly impossible to ever get anything I needed without unpacking all the boxes each time I needed to find something. Not to mention the smell of toxic poison was so strong that I would lose my sense of taste after being inside for more than 10 minutes. I can't help but shake my head when thinking of my experience.Justin F. | Expérience générale
Le client n'a pas laissé de commentaire.Delores W. | Expérience générale
I was happy with what experience I had with themLarry W. | Expérience générale
Le client n'a pas laissé de commentaire.Latassa F. | Premières impressions
Some of the staff could use a little more training in overall customer service. MerciSarah P. | Expérience générale
Le client n'a pas laissé de commentaire.Marya A. | Expérience générale
Paid almost 300 $for a 10-foot truck I feel like I got screwed on that overdraft my bank account I'm not very happySANDRA Y. | Expérience générale
Overall a good experience and successful move/storage cycleIkaria S. | Expérience générale
I NEVER moved into the unit. I've emailed 3 times explaining I never ever located the unit bc I have to have a drive up unit, because I have a bad back. I did reserve & did use a storage facility the UHaul customer service lady reserved for me. I rented 2 different moving trucks that I never used because I became very sick & wasn't able to do anything but rest. I just wished I would get a reply from the storage communications the same day I signed for the unit & again a few days later. If anyone reads these, can you please advise of your storage policy & cancellations. I certainly would appreciate it greatly. Thank you! Respectfully, SRBSheila B. | Expérience générale
Le client n'a pas laissé de commentaire.OLGA LYDIA R. | Expérience générale
Liam was great!derrick C. | Premières impressions
Le client n'a pas laissé de commentaire.SANDRA Y. | Premières impressions
Le client n'a pas laissé de commentaire.Johnathan A. | Premières impressions
The hall was well lit, however very difficult to see in the storage unit. Overall was very good and everything was in great shape when we got it out and moved to my new home.Carole E. | Expérience générale
MerciMarsha A. | Expérience générale
First storage I got sold to Me straight said has holes don’t sell unit went in had to pay to get a outside unit instead we start to open it and move in realize holes in the wall and another red tag says to not sell unit has holes in it by this time office was closed had to move into a 125$ unit just to have holes in there no lock with a key had to go buy one organization and communication to the units would make a huge difference in this experience.Stephany M. | Premières impressions
Le client n'a pas laissé de commentaire.Dwight S. | Expérience générale
My daughter did the booking of the storage and U-Haul online. Unbeknownst to the both of us we rented a locker as well as a small storage truck. The small storage truck was able to move all of her belongings from a one bedroom apartment the problem came in when we realized at 8 o'clock at night that she rented a locker instead of an actual storage room! Young lady who gave me the keys told me to look for the number on top of the truck and pretty much nothing else I drove around in circles trying to figure where 1546 was 26 and after driving around three circles I figured out that it was in the inside yet so knowing that I had to keep the hall for a longer time and speak to you are represented online who was very helpful and saved my impression for the storage facility the managers I spoke to secondly was very helpful as well but there was a customer service rep or cashier named Liam a young girl not very helpful At all her service was very very unserviceable it was as if I was bothering her she spoke very low and didn't greet me when I came in like when I came in the second time and was greeted upon arrival.Leah H. | Online Move In
Very friendly staff and helpfulNICOLE Z. | Premières impressions
Le client n'a pas laissé de commentaire.Gennifer S. | Premières impressions
Le client n'a pas laissé de commentaire.scott v. | Expérience générale
Le client n'a pas laissé de commentaire.Trina S. | Premières impressions
Le client n'a pas laissé de commentaire.Ethan B. | Expérience générale
Never again will I use these people. Worst experience ever. Please save yourself a headache!!!! Go elsewhere!!!Crystal S. | Expérience générale
Le client n'a pas laissé de commentaire.Randall F. | Premières impressions
One of my units leaks when it rains; several things got wet and some were ruined.Tina H. | Expérience générale
Everything was great from Dallas to Fort WorthDANYELLE R. | Premières impressions
Great service keep up the good workMarcelo H. | Premières impressions
Le client n'a pas laissé de commentaire.amanda w. | Premières impressions
Le client n'a pas laissé de commentaire.Debra G. | Premières impressions
Le client n'a pas laissé de commentaire.Dekeedra Q. | Expérience générale
Le client n'a pas laissé de commentaire.Moroni O. | Premières impressions
I didnt catch the name of the young man who helped us but he was top notch. We had to transfer a storage unit and he was helpful and knew how to do all the paperwork confidently. The whole process took maybe 15 minutes and it was so much easier than we expected. You have a very good employee on your staff and should be proud that he represents you so well.William H. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERT F. | Premières impressions
Le client n'a pas laissé de commentaire.Rosa G. | Premières impressions
There are several leaks in thenunit I had which resulted in my expensive area rugs getting moldedCrystal L. | Expérience générale
Le client n'a pas laissé de commentaire.GARY L. | Expérience générale
Eatman helped me after being chided By a woman about not having a mask on. My family has a medical exemption and they were not honoring it. However, after explaining the law to Eatman, and offering to step outside to do the transaction, he kindly offered to help. Please update your staff on the laws. People with medical conditions aren't required to wear a mask. You also shouldn't have every employee asking a customer about a mask. It becomes bullying at that point. But you have a great employee in Eatman. He was Professional and calm and had a great personality through the process. Thumbs up to him!WALTER G. | Premières impressions
I chose deliberately not to go on autopay because I hoped to stop needing the storage unit sooner. Paying month by month was far more stressful that it need be because of being able to make the payment on only a single day--impossible to pay on receipt of the reminder. Changing that would be a service to your customers.ANNE H. | Expérience générale
The staff are always friendly and helpful. Always polite and courteous. I really appreciate this establishment. Merci.Marie P. | Premières impressions
Le client n'a pas laissé de commentaire.Jeff K. | Premières impressions
Very well organizedlana h. | Premières impressions
I used the online after hours support to return the trailer. The online portal to return the trailer repeatedly malfunctioned preventing me to reach an expected "completion" page leaving me to believe that I had not completed the return process. Nevertheless, I left the trailer at the designated drop-off location at the U-Haul facility and planned to return to the facility the next morning to complete the return. A few hours later I received an email from U-Haul confirming the return. Summary: Please check the online return software as it appears to be broken.Ruben A. | Premières impressions
Le client n'a pas laissé de commentaire.PATRICK G. | Premières impressions
Excellent young lady who helped meSteve H. | Premières impressions
Great service.Darryl K. | Premières impressions
Very accommodating.ANNE H. | Premières impressions
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