Give the man some additional help. Only one person working here.KENNETH W.
Customer Reviews for U-Haul Moving & Storage of Westwood
Pour nous contacter
Houston, TX 77036
(Beechnut st Across from Best Buy)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Todo esta bienARQUIMEDE U.
Great serviceDAVIS S.
Eric.... Was So So helpful... Went above excellent.... And let's not forget about Amber.... Same thing ... Went above excellent! I don't think I've ever had 2 ppl in a company... That I gave an A+.... These 2 knocked it out of the park.. Theresa Gayle S. | Premières impressions
David was super friendly and helpful. You could tell he loved his job and he was more than willing to help us find the right unit to store our stuff. He made securing self-storage an absolute delight, as opposed to being tedious and lame. He turned a dreary day into a sunny one. Thanks again!!!!!katharine e. | Premières impressions
While the trailer was clean and in good condition. Trailer tire pressure had not been checked. Tire pressure should have been 65psi. Trailer received had tires at 30, 35, 35, and 50psi. Not happy that I had to correct pressures for a 1500 mile haul across the country. A blow out in the middle of no where would not have been fun on a holiday weekend.James C.
Le client n'a pas laissé de commentaire.AKUNNA E.
Be nice to them,like you were to meKENNETH J.
Professional & Courteous!!!!Jacqueline L. | Expérience générale
I had a bad experience with customer service over the phoneâ€¦ I was told if I rented storage after hours I would still be able to use it that day and that was not true. Next called customer service again and was promised $20 credit, never received it. In results of me not being able to get the storage it resulted in an extension of the rental of the truck. So I was charged an extra $178â€¦.. I contacted manager Eric and explained to him about the additional charges he told me he would check into it and make adjustments,and he never contacted me. So, I was lied to three times during whole transaction with customer service and the store manager. I don't trust you guys anymore.Antoinette E.
Person who checked my truck in was professional and prompt.Alicia H.
Le client n'a pas laissé de commentaire.MICHAEL O.
Le client n'a pas laissé de commentaire.AKEEL A.
Le client n'a pas laissé de commentaire.CLARENCE S.
Le client n'a pas laissé de commentaire.QUWAN D.
Great serviceANGEL A.
Le client n'a pas laissé de commentaire.David T.
The staff was always friendly and very helpful. They always worked with me and gave me enough time to get things done. Would definitely recommend them to a friend.Zachary P. | Expérience générale
Le client n'a pas laissé de commentaire.TIDO D.
Le client n'a pas laissé de commentaire.Sharon U.
Le client n'a pas laissé de commentaire.GEOFFREY O.
Le client n'a pas laissé de commentaire.JOSE A.
Good Location where I stay On braeswood blvdDebra Ann S. | Premières impressions
Very friendly service great jobRODRIGO J.
Nothing. I was in and out in 15 minDANIEL S.
Efficient and very professional.ROBERT K.
The representative at desk gave us good advice on renting a van and using a storage bin to keep our personal belongings until we obtain permanent place.DONNELL A. | Premières impressions
Le client n'a pas laissé de commentaire.BRUCE W.
Le client n'a pas laissé de commentaire.Brigette L.
Eric Hinton was professional and friendly very early in morning. The left blinker/brake light stopped functioning not long after departure. Pick up was organized and time efficient. Trailer was stable and drove well.ROBERT B.
All is well with your location. Keep doing the things you already doing and don't rest on your oars atall.AMOS O.
Le client n'a pas laissé de commentaire.CARVIN F.
Great. Great. Great serviceBASIL A.
MerciLEROY G. | Expérience générale
Le client n'a pas laissé de commentaire.Itoro I.
Great staff good people I will recommend people anytime to your location...👍👍Heriverto G. | Premières impressions
Thanks again, Erik!Loraine S.
The representatives are awesome, rated 5 star !ting W.
Service were excellentAzuka E.
Le client n'a pas laissé de commentaire.NASIBULLAH Z.
Le client n'a pas laissé de commentaire.HOWARD H.
Thank you uhaulErnesto C.
Le client n'a pas laissé de commentaire.Janice N.
Adamis De La RosaADAMIS D.
This time was experienced without any problems. Staff was experienced and perdonable, that created a great environment. However, if an improvement were to made for customer improvement, it would be to have a gas area to fill the Van's and other Uhaul vehicles, so that customers can pay for any gas overage at the Uhaul location.LAVONNE YOUNG S.
Le client n'a pas laissé de commentaire.ALPHEUS A.
Le client n'a pas laissé de commentaire.Tiffany M.
Le client n'a pas laissé de commentaire.FELICIA R.
El manager fue muy amable y atento con migoJose M. | Premières impressions
have more than one person working desk customer service so the wait isnt as long.Maria D.
Le client n'a pas laissé de commentaire.ALEXANDER D.
Do inspections with the customer before and after the vehicle is returned to the location including the overall paymentVALENTINE E.
Le client n'a pas laissé de commentaire.ALEXANDER D.
Le client n'a pas laissé de commentaire.Yen V.
Mr. Eric was very helpful and very professional in his manner. He was also very personal in his help, took time to listen and help figure out the best way to rent the equipment. Thank you Mr. Eric. Respectfully, Ronald IrbyRONALD I.
The store manager was wonderful. He did a fabulous job getting me on the road. When I returned , there was a different gentlemen that was helpful and explained my billing to me. All around great service!JON H.
Le client n'a pas laissé de commentaire.ANDREW W.
Le client n'a pas laissé de commentaire.RODRIGO C.
Le client n'a pas laissé de commentaire.OMAR M.
All good and professionalâ€¦Douglas L.
ERIC did a great job on handling my reservation He was so helpfulLAWRENCE H.
Le client n'a pas laissé de commentaire.JOSE E.
Le client n'a pas laissé de commentaire.Felix O.
I wish they had shown me the features of the rental. I went most of the load and didn't know the ramp could be made level with the bed of the truck.aaron Y.
Le client n'a pas laissé de commentaire.Bao T.
Le client n'a pas laissé de commentaire.YU L.
Le client n'a pas laissé de commentaire.RIKA B.
Excellent customer service experience.ARINZE C.
Le client n'a pas laissé de commentaire.Kenny V.
Le client n'a pas laissé de commentaire.Bradly G.
The truck that was rented had a leak in the top right corner. It was unprofessional of unsullied to rent such an equipment. The boxes of book and clothes and art were damaged because of water leak from the rain. I haul should provide some compensation for the damageKRIPA N.
Le client n'a pas laissé de commentaire.RICHARD G.
Le client n'a pas laissé de commentaire.CARLOS J. | Premières impressions
Le client n'a pas laissé de commentaire.Eyad A.
MerciLEROY G. | Premières impressions
Service was great. Thanks!ROBERT R.
Le client n'a pas laissé de commentaire.ROCHELLE J.
Pickup time was 7AM. Had to wait 2 hours for the store to open because the equipment I rented was not in the truck.Tiffany N.
Great experience! I will definitely use them againGERTRUDE S.
Cheaper pricesShari I.
Le client n'a pas laissé de commentaire.donna C.
Le client n'a pas laissé de commentaire.RICHARD C.
You have a great manager at this location. He was very helpful answering all my questions. This location needs to keep doing that they are doing, very friendly. I will go back to this location next time I need to move stuff.JUAN V.
Le client n'a pas laissé de commentaire.Kerstin C.
We had to drive 20 minutes to a return spot. I know there are other uhaul rental places closer, but none appeared online. That was very inconvenient.DAVID M.
Le client n'a pas laissé de commentaire.HUSSAM S.
Le client n'a pas laissé de commentaire.India M.
Le client n'a pas laissé de commentaire.TREVOR T.
All services are sweet and newTHAKIR A.
Truck it slow. Too expensive Overly excessive return stepsMANUEL R.
Le client n'a pas laissé de commentaire.JOSA M.
Le client n'a pas laissé de commentaire.JUAN M.
Le client n'a pas laissé de commentaire.BETTY J.
Esta un precio accesible y en un lugar adecuadonorge p. | Premières impressions
Le client n'a pas laissé de commentaire.Floyd Jr D. | Premières impressions
Le client n'a pas laissé de commentaire.Jean C.
Le client n'a pas laissé de commentaire.Loraine S.
Le client n'a pas laissé de commentaire.ANDY C.
Le client n'a pas laissé de commentaire.Jaime E.
Le client n'a pas laissé de commentaire.Marc B.
Due regular maintenance on your cars, check engine light came on after I drove away. Because of that I couldn't overnight the drop I had to show up early in the morning o the manager could inspect very inconvenient. Also, the gas was no where near right under half like the contract said it was on the last quarter of the tank.MOHAMMED K.
EVERYTIME I've gone there I got great helpJACKIE C.
Le client n'a pas laissé de commentaire.AHMED A.
The manager was very helpful and extremely nice.Erica R.
Me.roshell was amazingOneka B.
Thank you for your continued great customer service!Loraine S.
I picked up a 10' truck late on 6/1/2021. The under carriage has damaged and I called and reported to the 800 service line. Eric promptly called me on the morning of 6/2/2021 to confirm the notes on the account and assisted me with exchanging the truck to a 15', for the same rate. Upon my return, Amber (who always has attitude) tried to give me a hard time when I asked to leave the keys and receive my receipt via email. When I finally receive my receipt at 6:30 pm 6/2/2021, Amber had changed the contract and overcharged me. I specifically told Amber that I was a "...Corp Acct and that I had issues with the initial 10' and Eric switched it out this AM" for the 15' (which was returned 24 hours before due date). Amber needs to be re-trained and stop changing contracts without reading the notes and listening to the customer. Amber needs to check her attitude! I have had great service and assistance from all of the other team members at this location! Amber is ruining the reputation. L. StanbackLoraine S.
I have no improvement suggestions everything was great.Linetta L.
Le client n'a pas laissé de commentaire.Darlene T.
Love that they were willing to work with me running 30 minutes behind schedule in returning the rental. Super nice and accommodating even though the rental was reserved to another family right after me. I thought they would charge me more for running 30 minutes behind but they didn't.Nancy H.
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I 100 % recommend this location. The workers were very considerate and thoughtful for my first time rental process. No need for improvement, this team was great to work with!MICHELLE N.
Such a nice employee would deff not let go of my unitsjacqueline Orellana R. | Premières impressions
Le client n'a pas laissé de commentaire.Rosmery R.
Excellent customer service.SAM M. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!