Very nice and helpful
MEGAN BCustomer Reviews for U-Haul Moving & Storage of Wickenburg
Testimonials From Recent Customers
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Nothing, your staff are amazing!!!
JODELL MWickenberg UHaul is an excellent storage facility. I prefer it to ones that are closer to me. I live in Cave Creek but make the drive to Wickenberg because of the employees helpfulness, the cleanliness and the easy access. Je les recommande fortement.
KELLY M | Expérience généraleStaff storage unit manager was not there on time. We were waiting to load and unit was tagged payment past due. I had made payment the day before so should have not still been tagged. Staff person was late getting to work, we waited about 15-20 minutes before they got there to unlock unit.
Renee O | Expérience généraleFantastic location great people consistent follow up perfect service.
ROY AThis has been, by far, my BEST rental experience in my lifetime (I've moved a lot). Matt and his team are great!! Facility is well designed and easy to navigate - love the "garage" option to load/unload, and complimentary roller carts to use while there. A++++++++++++
Lori D | Expérience généraleI was scrambling to escape an abusive household. The lady, especially, who answered when I had a hurdle to jump with them was so very kind and understanding. My problem was no problem to her and it made me weep a bit with relief. Seems like Murphy's Law kept me guessing every step. Your business was so helpful to me. Prosperous thanks to you!
JOYCE BBoth staff members were very helpful and did a great job
KATHALEEN B | Premières impressionsThe owner came right out to unhook the trailer. Super quick, super easy. Definitely reccommend.
Matthew LThis facility has been a great secure place for my storage needs. Always clean and well maintained. Staff always friendly and helpful .
JUDY N | Expérience généraleYour associates at the Wickenburg location were very understanding of my needs and went above and beyond the call of service to assist me. And check-in was a breeze in Kingman, again the associates were friendly and accommodating.
Donna KNothing needed
JOSEPH HExcellent customer service.
WAYNE CGreat staff !
JEREMIAH G | Expérience généraleBoth Matthews were awesome
ALFRED P | Premières impressionsThe only issue is that I never received an e-mail with my receipt as promised.
ROBERT PMatt and his group are always helpful. It is a joy to use them when needed. Al Sorensen
ALAN Svery professional and friendly staff. Site is very convenient.
Rick V | Expérience généraleStaff was super friendly.
SOPHIA WIt was all good. Friendly staff and generally neat , clean operation with the exception that the restroom was in need of cleaning and towel restocking.
WARREN KAll of the staff was great. They took the time with me to go over my options and were courteous and professional. Many thanks
Peter K | Premières impressionsDuring a tradgic time, the loss of my husband, the staff was so kind and empathetic to me and my son. The girl there helped us with everything we needed. I wish all UHauls were so pleasant, they could learn from the cleanliness, compassion and efficiency of this location.
James C | Premières impressionsExcellent
Victoria A | Expérience généraleI ran into a bad patch and lost my items to auction. There was much personal with my stuff. I had Chatted with Matthew as best that I could and still got shot down. I had to deal with my things on my own accord with no help. I even offered him and employee to help clean the units. They shot him down also. Matthew crushed me after trying to work with me. I should have just chose to work there. Maybe save my items.
theresa g | Expérience généraleVery helpful.
Susan HExcellent customer service. Thank you.
MOSES AOne of the Best customer service experience I've ever had. I highly recommend this place. Merci.
Moses A | Expérience généralePeople here are so helpful and professional.
Kelly SLoved using your facility for over 2 years! Would highly recommend!
Kathryn H | Expérience généraleI’ve always had great customer service here.
Connie S | Expérience généraleBoth pick up and drop off, were extremely easy
TIMOTHY RFriendly and welcoming staff...very accommodating!
John F | Expérience généraleGreat service!!
BONITA CVery safe and clean facility. Excellent staff
liliana r | Expérience généraleHad a flat tire. This location let me switch out open trailers with no fuss. Both the clerk and the GM were helpful.
STANLEY HAll good.
KEVIN CThe light bulbs by unit 1121 are out and should be replaced. Merci.
Frederick N | Expérience généraleStaff was extremely friendly and helpful. I'll definitely be using this Uhaul facility again in a few months when I need to store my trailer again.
Ryan C | Expérience généraleExcellent customer service
STEPHEN WWe were very pleased with the customer service we received. Any questions / concerns we had they were answered and addressed. The process overall went smoothly. In addition we would like to add that we experienced an issue with the tailgate cable. It was faulty while we were driving through New Mexico. We found a nearby U-Haul location in Clines Corners. The person on duty was fantastic. He replaced the cable within minutes and we were back on the road. We again want to thank him for being there and helping us out. That's customer service. Keep up the great service.
JOSEF BStaff was very accommodating and showed us around. Very pleasant experience
LEA C | Premières impressionsMy only issue was the power situation. For whatever reason it failed every time for my spot (246), killing my battery, leaving me no other choice but to remove the battery and keep it with me. I had to recharge it and reinstall it each time I moved the RV trailer.
Steve C | Expérience généraleVery nice place. Would totally utilize them in the future.
Gregory K | Expérience généraleIt rained and my space was badly rutted out. I asked for it to be repaired, and a year later it still remained damaged. They never did a thing. My RV was constantly overrun with mice. I set my own bait to control it, but little was done by U-Haul. No 24 hour power was also ridiculous.
Scot K | Expérience généraleEasy to work with and got taken care of quickly.
STEVE H | Premières impressionsThe seals were not sealed and my stuff got ruined and wet where I had to give up my couch, 70 inch tv ruined and king bed wet .any of my items got wet in a closed trailer. I would like a reimbursement for my trip and compensation for my items ruined
Jason CYour staff in wickenburg are awsume
John F | Premières impressionsThe whole staff in wickenburg are great!!.
JOHNNY FThe staff was great!!! Thank you,
VICTORIA SGreat business
Bonnie P | Expérience généraleVery easy and convenient
Molly M | Premières impressionsI was originally scheduled to pick up in Parker, AZ. The scheduled location did not have a vehicle available for when I scheduled. The moved me to another location in Parker (that was OK). This location did not have a vehicle available when I was scheduled. After a number of phone calls, I had to go to Wickenburg, AZ (1,5 hours' drive). I am not happy that you do not have a vehicle where a customer schedules it and expects to get it.
Wayne HStaff we're courteous and professional sign-up was quick and easy. It is appreciated.
Frederick N | Premières impressionsEffective pest control was lacking. Even though I had an anti-mouse device in the engine compartment and U-haul has pest management, mice still caused $1200 in damage. They ate though multiple wires knocking out my AC and headlights. U-haul did not offer any compensation.
Charles R | Expérience généraleThe on line reservation through the UHaul app was excellent!
Gregory P | Déménagement en ligneI was met with a sales associate immediately upon arrival. Trailer was unhooked and I was out of there in less than five minutes. Great experience!
Todd HCleanest U-Haul facility I’ve ever seen! Loved it
CHRISTINE TImpressive environment beginning with customer friendly service. I will recommend U-Haul Wickenburg.
Jamieson V | Expérience généraleSame as above
Kevin CQuick & easy great customer service
KELLY RDid everything online, very easy and a free lock inside the unit.
Kevin C | Déménagement en ligneRien
Quinn RComment regarding repair service while enroute. I had a BAD breakdown experience. I had a tire sidewall blowout midway during my trip. Your support personnel worked hard to resolve my problem in a reasonable time. There were some very difficult problems, however: - Time from first contact to repair complete: over 3 hours. - Your telephone representative could not initiate a service call until I provided my breakdown location coordinates. This caused a HUGE problem, and delay. The tire failure occurred in a remote area with very poor cellular phone service. It was so poor that my U-Haul app was unable to report the breakdown. I described my location by telling her the identification of the intersecting highways where I was located. She told me that she could not order repair service unless she had my location coordinates. I was at the intersection of a US highway and a state highway; easy to find on any map search. I was eventually able to send gps coordinates from the phone. - The repair service went the wrong way to get to me. He was directed well away from my location, according to the information he received. BIG PROBLEM. This resulted in about an additional hour of delay getting to me. Fortunately, an 'old school' telephone call resolved the issue. - Technology is great, I love it. BUT, make your locating system work if location coordinates are not available or reliable. - Another concern. My route did not have cellular coverage the whole way, even though it was a major US Highway. I would have been forced to disconnect my trailer at the side of the road and drive to a point where cell coverage was available. Make your system work if texting is the only means to communicate. Text communication works with very poor cell service.
Leland WThe mgr Mathew was very friendly and helpful everything was perfect
Kevin R | Premières impressionsI loved that it was always very clean. And very accessible!
Lisa M | Expérience généraleCustomer service at this location is always the best you could ever have. Your staff is knowledgeable and very polite.
JEFFREY CThe staff was very helpful
Steve J | Expérience généraleTop notch service, clean esthetic environment.
Jamieson V | Premières impressionsMatthew was awesome and most helpful
Michael C | Premières impressionsI struggled with the need for a drivers license required to rent a trailer. Being new to the state I only had a paper temporary license available while I waited for my permanent to arrive. However, I did have my passport available and it still wasn't acceptable. My passport was acceptable when I recently required Notary services. I believe U-Haul needs to amend their policies to better accommodate their customers.
HEATHER WWe stored all of our household goods for one month. This location is clean and the staff is friendly and helpful.
Kimberlee G | Expérience généraleClosed account on August 17th. Payment for next month process on the same date. When asked about a refund I was told U-Haul does not refund or even consider a proration for the days used. When I talked to the manager, Matthew McNabb he was very unconcerned. He said that I should have know the date my payment would be processed and move out before that date. I will NEVER use or refer U-Haul to anyone!
Kay H | Expérience généraleClean. Easy access with carts and elevators. Happy colors.
Sheryl H | Expérience généraleMatt and his team are excellent!!!
ron a | Premières impressionsAlways felt safe inside the building
Josephine S | Expérience généraleGreat staff and facility
Chris M | Expérience généraleRenting the truck was hampered by the internet out of service at the site. Site personnel were doing a great job of working my check out using their cell phones. Other than that, the truck and trailer were ready and in great condition.
Leland WIt has been wonderful up to being told there is no pro-rating for the length of use when closing. Does that mean U-Haul is double dipping when they rent the unit on the days I paid for? I expected better from such a big company. The facility and people were wonderful though.
JUDY B | Expérience généraleThe local uhaul in wickenburg has been terrific
don r | Premières impressionsThe last 2 times I have rented from uhaul. I have made an appointment to pick up a track and the last time a toe dolly. Both times they did not have the equipment there to rent to me with the truck. I had to end up taking a truck that had just come in and not then looked over and it was bigger than what I wanted, so I had to pay more for it. This last time when I rented the toe Dolly, they made me drive 2 hours to pick it up when I had ordered it a month in advance. Then they had put me off a couple different times and finally got out 2 days after when I really wanted to go. They do not tell you that your reservation that you are making. It's not confirmed that they definitely will have your equipment there. I ended up having to drive 2 hours from Prescott Valley. All the way to wickenburg, to pick up the toe dolly. The U-Haul place that I went to to pick it up was very nice, very clean. The people were very nice, but they didn't have anything to do with my problem with it. U. Haul had the problem with getting you.What you ordered and on time.
SHEILA GGreat location and an even greater staff!!
Leslie H | Expérience généraleMatthew & team do a GREAT job!
ALEXANDER DNothing...great service all the way around. Much appreciated.
Doyle FA few months ago the Prescott UHaul called and asked if it was ok to transfer our 5 boxes to Wickenburg because they were over-filled in their warehouse. OK, as long as they were back for delivery to our Prescott house first thing in the morning of June 28. "No problem!" Well, someone forgot to return the 5 back to Prescott, so all day the 28th I was given excuses that the only truck was broken down, the office was slammed with calls... but the boxes would be there in 10 minutes. Seven hours later they arrived. Luckily the movers were flexible and came at 6:30 the next morning. I would have appreciated the truth - that "the boxes were in Wickenburg, we forgot to go get them and they will be there at 4:00pm. We are going to waive the delivery fee." That's customer service. To top if off, we get hit with a $55 cleaning fee because we didn't fold the blankets. I was never told we had to fold the blankets. Not verbally and, if in writing, it must have been in 3 font somewhere. There were 4 packets not even opened. That's not good customer service.
Scott HDrop off was geat
Harriette UFriendly employees and clean secure units. We'd definitely use again.
Jennifer M | Expérience généraleBottom line, it was basically a good trip, with a couple of hiccups but U-Hauls customer service was on the ball. To improve for the next customer: keep an eye on the flashing warnings!
Stephen wSecure and clean. A/C great for books and prints. Helpful staff. Lots of supplies in store. Grrat resource.
Sheryl H | Déménagement en ligneCustomer service was fantastic 👏
Lawrence RThey overcharged me for six months last year, they are in the process of reimbursing or credit for next year.
ANDY H | Expérience généraleThis a top notch, well-run location!! Easy access, nice amenities, and helpful associates. Fortement recommandé!
Lori D | Premières impressionsMaybe some "glitches" with the keypad, other than that, everything has been spot on👍
Crystal R | Premières impressionsMatthew and Wayne provide great customer service, they are knowledgeable, professional, courteous, and kind. The facility itself was always clean and the bathrooms well stocked. I appreciate that they allow customers to leave boxes and such for others to use; a very pleasant surprise. I would wholeheartedly recommend this store and intend to conduct all of my future moving/storage transactions there. Thank you, Matt and your team!
GEORGE C | Expérience généraleThis place is great! Beautiful facility. So very clean and I love that each unit has security codes. I've already recommended this storage facility to others. Merci!
JUDY B | Déménagement en ligneI believe I spoke to a manger and he was excellent even helped me out with the pricing and made the experience very easy in and out
JAMES CThe app for after hours drop off was so hard to use that I called customer service and she couldn't help with the app we j7st used the regular website
Jason HThe man who helped me was great. Friendly explained everything helped me get the rv spot I wanted.
Elizabeth P | Premières impressionsIt was a great experience I’m sad I no longer need it. 🤗 The people where so friendly
Ruth D | Expérience généraleMatt was a big help
Steve J | Premières impressionsCleanest and most efficient storage facility I have encountered.
nancy h | Expérience généraleWe moved and down sized to Wickenburg from New Hampshire ,but as we found out we didn't down size enough, This facility was close modern and clean,and very accommodating for sizes and prices.
Richard W | Premières impressionsThe parking lot in the covered RV storage is awful. Constant dust. When it rains, ruts form that are crazy deep and rarely get repaired.
Dennis L | Expérience généraleEverything I come in the people are amazing!
Sarah C | Expérience généraleOverall ok but I was 60 miles from U-Haul on check out day at 8:40o m. Asked if I could pick up in the morning without additional charge or charge for one day. She said no! It would be a the entire month. No grace period. I even took the trailer out to river a week and you don't credit me for that. I call that not customer service. The actual person was not in wickenburg that I spoke to. It was corporate.
Ben T | Expérience généraleMy experience storing the RV at Wickenburg U Haul was amazing. The people were great to deal with on every contact we had- Mike Mitchell
MIKE M | Expérience généraleIt worked out well. Thank you.
Jon J | Expérience généraleGet your remotes for the gates fixed ASAP. One of your associates said they have been down since the first of the year
Edward G | Premières impressionsGreat place with great folks.
Gregory K | Expérience généraleEveryone I dealt with was incredibly helpful and willing to fix any issue that may have come up along the way. Great storage facility!
erin a | Expérience généraleJust pricey, for the size.
Staci K | Expérience généraleWorked with Scott and he was fantastic. Very knowledgeable and very helpful. It's always nice to work with someone who makes you feel like they enjoy their job and is willing to help in anyway they can.
Jeff D | Premières impressionsBoth Matthews we're great .very helpful super nice young men .we would use this place again.thank you guys very much
DON W | Expérience généraleHaving the security gate not responding to the remote for a couple of months was very inconvenient
joe b | Expérience généraleWell I will be moving in a week from now
Karen M | Déménagement en ligneMatthew McNabb was great very helpful.super nice young man
DON W | Premières impressionsNice people that work there nice place
Kimberly J | Déménagement en ligneNever any issues. Will use storage here in the future if need be
John C | Expérience généraleMr. Mcnabb and team's (Martha) service and support we 20 out of 10!!! Thanks for you help in getting us settled in...
Charles S | Premières impressionsThis facility is very nice. The employees are so helpful and kind. I very much appreciate all they did to make this move easier for me.They had lots of carts, even mattress carts, which were immensely helpful to us for getting the job done quicker. Yes I would highly recommend this facility to anyone.
Tamra S | Premières impressionsWas able to accommodate our needs
John G | Premières impressionsGreat gob Matthew McNabb and staff 👍
Lopez R | Expérience généraleMathew made it very easy to sign up, very informative and knowledgeable. Have recommended UHaul to friends, who will be moving their rv into the rv storage
Rick V | Premières impressionsStaff was very helpful and knowledgeable. Great Experience!
JANET B | Expérience généraleBrandi or Brenda was super to work with. Thankyou
Dave Z | Expérience généraleDaniel & Kevin were outstanding! Excellent customer service! I look forward to doing business with Uhaul again! Brian Moore, uhaul customer
Brian M | Premières impressionsEveryone at the facility always said hello and goodbye whenever I crossed paths with them. Always clean at the facility.
Kirk C | Expérience généraleEmployees were helpful every time I had any questions. Wonderful experience
Scott B | Expérience généraleGreat facility, awesome and kind staff. Will use again.
Dakota T | Expérience généraleWould be nice if when closing our account it was pro rated
Heather F | Expérience généraleFriendly and very helpful.
Karen S | Premières impressionsMy entire move was done via U-Haul. It was flawless. Scheduling, pods, delivery, storage. Everything went off like clockwork.
Laureen C | Expérience généraleThanks Wickenburg team.
WILLIAM H | Expérience généraleI can't believe such a nice facility is right next door to our winter home! Everyone one there is so nice and very helpful.
Gregory P | Déménagement en ligneThe staff was always friendly and helpful when needed. I would definitely use again. I used one closer to me in Anthem Az, and they were not as helpful or friendly when needed.
ken b | Expérience généraleExcellent
Harry F | Expérience généraleStaff is great, upbeat and very entertaining. Power to unit kept batteries charged and space was easy to negotiate. I would recommend for RV storage any day!
Michael V | Expérience généraleThe 2 staff members that worked with us were very knowledgable, helpful, and quick to get us our climate-controlled room. Everything went smoothly!!!
David M | Premières impressionsStaff was knowledgeable, helpful and pleasant.
Brad A | Premières impressionsThe phone service is horrible. Endless repeat recordings and no call back period.
Richard P | Premières impressionsThe staff was very friendly and helpful at all times. Very clean bathroom every time we came to the storage facility.
richard t | Expérience généraleStaff was always friendly, professional and helpful!
jeanette l | Expérience généraleAmazing place. Clean, well organized, nice folks, climate controlled inside, security codes and it will even let you know that your unit door is open when you try and leave (like we did). Highly recommend it.
Gregory K | Premières impressionsEverything was fine, just don't need it anymore.
James B | Expérience généraleGreat Facility! Always clean! Great Customer Service!
Jackie N | Expérience généraleCall me if you really want to know about my experience and getting shewed out at the end after years of being there. 9284501013
ANDREW B | Expérience généraleThe storage unit was adequate for my stuff! Anytime I payed my monthly bill, I was always treading well
CLIFFORD B | Expérience généraleIt is a great facility. How ever, i feel like I wasn't given clear instructions on how to check in and disarm the unit prior to getting up to my unit.
Kalista P | Déménagement en ligneThe best storage facility we have ever used!
RONALD S | Expérience généraleGood customer service. So rare these days. The online process is seriously flawed.
Jim J | Premières impressionsScott was at Prescott he told us about Wickenburg. Great guy a+ rating
kim s | Premières impressionsExcellent facility and excellent customer service, thanks Kevin. UHaul is doing a great job!!
ALEXANDER D | Premières impressionsDaniel and the entire staff were excellent. From the first day last November to my last day on June 29. Everything was fabulous at the facility. We have used UHaul 6 times in the last two years. All with an excellent outcome. A great value and good equipment. Thanks for making all my moves easier!!! Bob
Robert B | Expérience généraleI was very impressed with this U-Haul storage facility. Highly recommend, if you are in the market for a storage unit.
Brian H | Expérience généraleStaff was friendly and very helpful.
jeanette l | Premières impressionsGreat facility amazing staff , A+
Rick e | Premières impressionsStaff was very helpful every time we interacted with them.
Mark N | Expérience généraleI had a good experience and price reasonable And it convenient for me.
Joselyn R | Expérience généraleWish the City Council would have allowed the building of a U-Haul Storage here in Lake Havasu City. Seems like the good old boys don't think there's too much storage buildings here. They live in an alternate universe!!!
DAVID V | Déménagement en ligneI had a 10x15 ft non-air conditioned unit for 2 years. After my stay, and having cleared out all my belongings, there was not a single rodent, spider, cobweb, scorpion or ant to be found, nor any evidence of them. Also, there was very little dust. After 2 years, and being in the Arizona desert, I was pleasantly surprised by this. Very pleased with everything else about this U-Haul Center as well.
James C | Expérience généraleNo pro rating of rent if you vacate in the middle of the month. Not fair.
Rick V | Expérience généraleVery convenient and user friendly. Also very reasonably priced. Good value for the money. Definitely recommend to anyone in need of a storage facility.
ROBERT D | Expérience généraleStaff was very friendly and helped my 92 year old father navigate picking a storage area,
KC D | Premières impressionsMatt handled everything perfectly. Very professional, friendly and knowledgeable
nancy v | Premières impressionsYour prices are to high Your location in storage is to far. I was sent to the back corner when there were closer spaces available Your elevator sucks....closes in 5 secs.
LANCE L | Expérience généraleVery pleasant staff and looked at parking spot and signed up . The entire experience took only about 20 minutes
bill h | Premières impressionsExcellent service à la clientèle
TraciL S | Expérience généraleSome damage on the RV lot getting pretty deep. May need smoothed out.
Michael V | Premières impressionsExcellent. Clean, accessible. Helpful staff. Highly recommended.
Flicka K | Expérience généraleBest staff of any storage place I've ever been. Great facility. Highly recommend.
John W | Expérience généraleGreat customer service always. Thank you
Lorraine B | Expérience généraleVery helpful staff
wayne r | Expérience généraleStaff and facility are outstanding.
jim h | Expérience généraleExceptional staff, always helpful and friendly.
Lisa F | Expérience généraleYou guys are the best. I was truly impressed with the cleanliness and quality of the facility. The helpfulness and friendliness of you and your staff was exceptional. Thank you for a job well done.
john h | Expérience généraleThe staff are excellent always!
Lisa F | Expérience généraleEverything was great just wish you had 24 hour access, nights are so much more convenient for alot of people. As to the staff they are all extremely friendly and go the extra mile to help. I can't imagine anyone improving upon them. Other than 24hr. Access this is the best storage facility I've ever rented from. Plus anything you could possibly need is available for purchase right there and I have to say the prices are better than Walmat on boxes and alot better quality.
amy m | Expérience généraleAll good Everything from start to finish was simple, efficient and well done
GREG L | Expérience généraleThis is a beautiful, impeccably clean, and very accessible storage facility. And highly secure! We felt our items were very safe being stored here for over a year. We would highly recommend to anyone needing to store anything from household goods to RV's.
Gary G | Expérience généraleThe staff was very helpful and very hospitable. The facility was great for my needs.
CLIFFORD R | Expérience généraleI was very disappointed with the RV storage facility. Multiple times (5) the electricity went out on my row resulting in my batteries not being able to charge and because of safety features the batteries completely discharged. The ground was constantly in disrepair and had deep ruts. Also the gate did not function properly with either the remote or manual code. One time I went back to the office and was informed I did not know my code. ??? The code I was given was unknow to me. Must have been changed at the office.
CHARLES P | Expérience généraleNo comments
kristy l | Premières impressionsReggie and Candace were friendly and professional. And fast and efficient.
walt g | Premières impressionsLeased a storage unit was in and out fast!
Mark F | Premières impressionsThe gate access system is needing improvement. It's very inconvenient
James B | Expérience généraleOur camper was just as we left it. The batteries were working so we could use jacks without plugging into pickup. I would highly recommend storing here.
Greg M | Expérience généraleOur contractor had the access for us and she said everything went great! Great customer service! Thank you!!
Therese M | Expérience généraleStaff is knowledgeable, helpful and friendly. Thank you for the great experience.
ANDRE Z | Premières impressionsYou need better lighting for nighttime at your entrance as it is such a busy highway &it is so dangerous at your entrance &exit because you cannot see very good at your location,need also better signs there.thanks hope this comment gets some appropriate action..Great storage for RV.
Beverly G | Expérience généraleThe nicest facility we have ever used. Such kind staff! Thank you C Bellitt
Cindy B | Expérience généraleThe staff has excellent communications and customer service. I wish Lake Havasu City, AZ would have approved building a facility!!! It would have been awesome to have a professionally run storage facility where units are very much needed. The needs of the people were not met.
DAVID V | Déménagement en ligneKevin was very helpful &greatly appreciated.Thank you
Beverly G | Premières impressionsAll the staff was kind and helpful Elizabeth is a sweetheart! Thanks to all
Donald A | Premières impressionsEl manager deberia ser mas a mable Con el cliente ispana
Lopez R | Premières impressionsDominic was very professional and thorough throughout the storage unit rental process. He also took me to the unit and answered all my questions regarding access and rental options. I definitely recommend Wickenburg U-haul for all your moving needs.
Dennis B | Premières impressionsGreat people and very well maintained facility. Merci.
stacey b | Expérience généraleSuper clean facilty and well laid out. Set up was extremely efficient for use, large, clean elevators, carts for move in use which actually saved the day. Very grateful foe their use. I left the facility knowing my stuff was safe and secure. Staff was very helpful and guided us thru the iprocess.
nancy h | Premières impressionsThey were nice and very competent.
Aimie O | Expérience généraleTerrific spot and terrific people! Took good care of our RV and would happily use them for storage again! The move in and move out process was easy.
Mark P | Expérience généraleClean and easy access, good staff always willing to help.
Debbie G | Expérience généraleVery helpful staff shout out to Kevin and the store manager. Very safe place to keep all your belongings.
Sherry O | Expérience généraleEverything was great until I checked out. They charged me for a new month on the 25th I moved out the 28th they didn't pro rate the rest of the month, so I paid $106 dollars for 3days. This was after they canceled the rental truck I reserved a couple weeks earlier. They did contact me 48 hours before I picked up and said I could pickup in Scottsdale 75 miles away. They didn't call back 24 hours, so 23 hours before I called the Scottsdale store gave them my confirmation number, they had nothing in there computer for that reservation. I then called the number that changed my pickup to Scottsdale, they said there wasn't anything in the state of Arizona. I asked why they didn't contact me, of course they said I was next on the list. After all of this I will never recommend anyone to U-haul. I had the worst customer service the last 48 hours that I had to deal with. Just to let you know I disputed the credit card charge.
Galen M | Expérience généraleGreat facility and customer service
Cathy B | Expérience généraleDan was and always is, not just eager to solve my storage problems, he is uplifting.
Bill R | Premières impressionsQuick clean rent
gene f | Premières impressionsManager and Staff are extremely friendly and helpful
Martin I | Expérience généraleThe only negative I have I with corporate. I signed I signed up for taking up for automatic pay with my credit card. This happened more than once with one month being my fault because I forgot to notify a new credit card due to a scam. Otherwise the folks at my location are top notch.
Ken T | Expérience généralevery please with the team in place, very helpful, professional, and knowledgeable.
MARTIN D | Déménagement en ligneTrying to sign up for the facility on the internet was a nightmare I had to go to the facility personally to finish the application. The men there were very nice and very helpful and everything turned out just fine.
CLIFFORD R | Premières impressionsDaniel A is one of the worst customer service representatives I have ever dealt with in my life. He is extremely rude and unprofessional and does not make customers feel like they matter in fact he goes out of his way to make sure they don't. He called 10 times during my move. He tried to charge me a $200 disposal fee for items that I donated after I was told I could for free. He informed me of this fee by calling my phone and leaving a voicemail which was very aggressive and completely unprofessional. If individuals like this are the standard for U-Haul I will not be renting from them again. He needs to be gone, yesterday.
Bradley D | Expérience généraleStaff is the best!
GOLDA P | Expérience généraleWeb site was a little confusing at first
GREG L | Déménagement en ligneDaniel & Ryan were GREAT
john h | Premières impressionsThe wickenburg Arizona Uhaul is the best I have ever experienced. The manager Daniel is awesome. The whole team is so helpful. Merci les gars!
Brian r | Premières impressionsI am VERY PLEASED with my experience at this storage facility. The staff was VERY HELPFUL and friendly. I would definitely recommend this location.
Al b | Expérience généraleStaff was respectful and easy to deal with. They made sure we were OK with everything.
Raymond V | Premières impressionsThe staff was wonderful and so helpful. The staff went out of their way to help in so many ways.
TANIA W | Expérience généraleVery happy with this facility from Their personnel to their very clean climate controlled storage facilities.
Lori B | Expérience généraleThe staff at the Wickenburg U-Haul were very friendly and helpful… I would definitely recommend this location!!
Louis B | Expérience généraleGreat place and easy to use.
GABRIELE B | Premières impressionsStorage unit sits very high off ground. Hard to use hand truck to move heavy items into unit.
Robert M | Déménagement en ligneGreat staff Everyone was helpful
richard v | Expérience généraleLaura was really friendly and helpful. She made us feel comfortable and right at home.
kala b | Premières impressionsVery friendly and super helpful
Briana D | Premières impressionsMy rental was to include a free month of rental that the manager did not furnish and I was made to pay for. Very frustrating.
Bradley D | Premières impressionsI could not have asked for better!
John M | Premières impressionsThanks for all the help! Positive experience...
JEFFREY C | Expérience généraleDaniel, Kevin and Jerry all went above and beyond for me! I truly appreciate them and will recommend this location to everyone
Sarah H | Déménagement en ligneOverall experience was excellent however want however the girl we checked out with was somewhat rude Otherwise staff was professional and helpful at all times
ward o | Expérience générale.
ron M | Expérience généraleStaff very helpful , knowledgeable. Facility super clean and nice
JUDY N | Premières impressionsThe process was very easy and the staff very helpful.
KATHLEEN S | Premières impressionsSpotless and organized facility with very helpful and courteous staff.
Barbara D | Déménagement en ligneGood customer service
Joselyn R | Premières impressionsCheck in very efficient
robert h | Premières impressionsthe only problem we had were the movers we hired that charged us an extra 700 because the elevator was occupied and they didn't have acess to it. They had to wait on it. I didn't think that was very fair of them!!
Connie H | Expérience généraleAwesome staff!
JANET M | Premières impressionsEasy access, secure building, couldn’t ask for anything more!
James K | Expérience généraleA beautiful new facility! Very clean and easy access to the indoor climate controlled storage rooms. The security system is top notch! We were definitely happy to find this facility and feel very confident storing our household items here!
Gary G | Premières impressionsSo far so good.
ken b | Premières impressionsBest storage in the West! Temperature controlled. Everything was excellent.
NANCY G | Expérience généraleAmazing staff and incredible facility. All of the employees went out of their way to make sure everything was perfect. We really appreciated the cleanliness and ease of use. Thanks for all of your help during this transition time for us.
Janet M | Expérience généraleStaff was friendly and very helpful.
allen c | Premières impressionsBrand new spotless great place!
Michael P | Expérience généraleThere’s no better place to put your stuff in Wickenburg!
MARK H | Expérience généraleVery clean, well lit, friendly and helpful staff always.
Catherine G | Expérience généraleExcceding customer expectations. Beautiful facility and great staff. Very welcoming and knowledgable staff walked us through the process and explained everything flawlessly. Thie is the facility by which other may be judged. Give yourselves a pat on the back folks. :>)
Edward B | Premières impressionsThe young lady that works their needs to go to how to talk with customers. Learn people skills
JOSE V | Expérience généraleInteracted with an excellent employee by the name of Paige. It was on the weekend and she was very busy dealing with multiple customers did an excellent job
Gary G | Expérience généraleVery convenient and well managed. Staff was very helpful. Facility seemed very safe and well maintained.
STEVEN C | Expérience généraleVery friendly and helpful
Ben T | Premières impressionsPaige was super helpful and friendly. Great representative of the company!
MARC J | Premières impressionsThe guys that helped us were super friendly and helpful. The facility is amazing. Very clean.
Janet M | Premières impressionsVery professional and polite. A pleasure to find such helpful personnel.
JAMES F | Premières impressionsAlways a pleasure doing business with these employees
Vickie W | Expérience généraleThe cleanliness is impeccable. Zoey runs a well establishment. When I was in a pickle they helped me along the way and best uhaul experience yet!
Jasmine S | Expérience généralePicked up our RV October 22. We were on automatic billing. Received a notice that there had been a charge for November. Called and get it removed from our card. It was very hard to finally get to the right u haul center. It's frustrating to be on hold for long periods. Thank you for fixing this
Garry B | Expérience généraleVery good service. I am happy!
DAVID M | Premières impressionsShort on staff but not their fault ! Overall did the best they could short staffed .
Mike E | Expérience généraleVERY friendly and helpful. A very pleasant experience
Al b | Premières impressionsI’m happy
DAVID J | Expérience généraleHelpful, professional, courteous staff. Wonderful clean facility. One, if not the best, UHaul facility I've used!
Donna O | Expérience généraleOnly one guy working on that Saturday but was very pleasant and helpful.
Linda P | Premières impressionsStaff was friendly, helpful and down to earth good people especially Daniel and Kevin. Facilities are clean and we are grateful for the first month free.
Gabriel B | Premières impressionsVery satisfied
WILLIAM H | Premières impressionsMoving from California to Arizona and have used U-Haul twice now and are using U-Haul storage in Wickenburg Az. Great service! Friendly and courteous service!
randy c | Expérience généraleSuper friendly staff & very accommodating
Diane P | Premières impressionsThe staff was amazing. Also, easy access for a semi.
lori m | Expérience généraleExcellent service à la clientèle.
Lorain B | Expérience généraleCouldn't be more pleased! Paige and Zoe are great!! They were very helpful and courteous!! Moving is very stressful and having folks treat you the way they do just makes it so much better! Merci
Pennie C | Premières impressionsThe staff and facility has been amazing. Would recommend utilizing this U-Haul location for all your storage and moving needs!! Appreciate the exceptional service we have been provided over the past year.
BRIAN M | Expérience généraleEverything was absolutely wonderful! Your staff was so incredibly kind and helpful everytime we were there. We are extremely thankful for your services. Our move from Nebraska to Arizona wouldn't have been possible without you!
Windi B | Expérience généraleIn the Midwest, hours of operation are longer. The other thing was finding the drop off location. Not easy to find. Staff at all locations has been wonderful to work with. The call center people were great. I had many changes as we went through the process and each person listed to what I needed and successfully executed what needed to be done. Great company to work with on moving across country. However, this is my last move (I hope). Thank you UHaul. Great job!
James K | Premières impressionsDue to unforeseen circumstances with our new home, our storage needs changed. The staff was exceptional to work with and very accommodating. Thank you for all your assistance with all our storage needs. We only wish every part of our move was this easy!
Tanya B | Expérience généraleEveryone was extremely helpful and courteous.
DAVID J | Premières impressionsNew, clean and great staff
Catherine G | Premières impressionsEmployees were super nice and helpful. Thank you !!!
ROBERT C | Premières impressionsAll staff were welcoming and friendly, as well as professional and helpful. They seemed very happy doing their jobs and it reflected on a very positive experience for me. They also explained how everything works and made sure that I had a good understanding.
Rhonda T | Premières impressionsAmazing facility! They made sure we could get a semi in there comfortably. Everyone very friendly.
lori m | Premières impressionsStorage units are a bit pricey.
Mary C | Déménagement en ligneWonderful modern facility in Wickenburg AZ. The drive in garage for unloading, courtesy moving carts, cool climate and helpful staff are very much appreciated. And the bonus - our month is free due to renting equipment to move. Merci.
Jerry W | Premières impressionsAwesome people and great customer service!
David L | Expérience généraleThe young lady I interacted with was very friendly and helpful and has great customer service.
Sherri R | Premières impressionsThank you for all you do.
Francis W | Expérience généraleBest facility we have ever rented..Clean, modern and very secure.
William D | Expérience généraleZoe is the manager and she is so helpful. Everyone was so nice and the facility is new and modern.
TANIA W | Premières impressionsThank you for always being there.
Francis W | Premières impressionsGreat Service and facility.
MARC K | Expérience généraleGreat available staff
randy o | Premières impressionsEverything was easy thanks to the wonderful staff
JOSE V | Premières impressionsPatricia is amazing!!! Incredibly helpful
Dylan B | Premières impressionsIt was so hot that 2 of the uhaul staff offered to unload our little trailer for us. The service was great!
Donna O | Premières impressionsVery clean facility
Ronald L | Premières impressionsExcellent facility and staff.
Jeff K | Premières impressionsAlex was outstanding 👍
Anthony M | Premières impressionsIts a new facility and there are problems with the access system but staff was helpful and tried hard to fix.
Stephen L | Premières impressionsI feel very comfortable having my possessions in storage here. The staff is also very friendly, helpful, and professional. I give this place A+.
Dario N | Premières impressionsVery helpful staff, took time to assess our needs
Michael L | Premières impressionsThe staff was very professional and helpful.
Jim F | Premières impressionsIf your open you should have an employee who can do refunds on deposit on site. I give cash I expect cash back. If you need help go to Zoe she was extremely helpful.
ANDREW B | Premières impressionsThanks fir being helpful & professional with our move!
Cindy J | Premières impressionsThe woman assistant manager is awesome!! She helped us choose a better 10x20 location for our needs. Because of her excellent customer service and the beautiful and safe property we ended up renting an additional climate control unit and a 40ft parking space. We then canceled a reservation for a storage unit at a competitor's location. She clearly takes great ownership in her work and everyone keeps the place spotless. We were very impressed!
CHRISTOPHER N | Déménagement en ligneEveryone there very helpful and professional, Alex set up my account over phone, a young lady walked me into access procedures. Thanks
MICHAEL A | Premières impressionsPatricia and Zoe were EXCELLENT!!!
PETE D | Premières impressionsPatricia was extremely helpful. Very pleasant and cheerful. You have an excellent employee. We did not interact much with Zoe but she is very sweet too.
Terry D | Premières impressionsZoe, your employee, at my location was very pleasant as was Daniel who had helped with a previous rental. I hope to have employees in my work place. Thanks
Hugh M | Expérience généraleThis is an incredible facility. Clean facility, friendly efficient staff and convenient location.
Steven G | Déménagement en ligneZoe was outstanding. She was knowledgeable, friendly and very helpful. Also, the facilities are great and because of this I intend to use this as my long term storage facility.
Christopher M | Premières impressionsOMG you guys were such a pleasure to work with. You went out of your way to make sure our stay was everything we needed it to be. We will most definitely use you for all our needs in the future and will recommend you to everyone 珞
KRISTIE M | Expérience généraleAll the folks here are really great, polite and helpful. Merci!
Dennis L | Premières impressionsPhillip was great
wilfrid r | Premières impressionsFantastic staff and management, I couldn't have been more pleased.
MICHAEL G | Premières impressionsThe only problem was being on hold over 20 minutes to make a reservation
mike h | Premières impressionsOne poor employee had to deal with a number of customers. One customer asked "where are the other employees " She was told of Uhaul cut back on hours!
Jon J | Premières impressionsClean, well designed storage facility. Friendly staff (Davis, Daniel).
James C | Premières impressionsPhillip was very professional.
Randy T | Premières impressionsThey were very very nice. Much better than the Prescott facility who were very unprofessional.
KRISTIE M | Premières impressionsVery very friendly and helpful. More so than the Prescott facility
KRISTIE M | Premières impressionsVery nice new modern facility. Was surprised by the added security feature of the individual units being alarm. Very nice touch.
Brian T | Premières impressionsHelpful staff. Quick and efficient check in for my travel trailer.
Paulina J | Premières impressionsThe woman who assisted us was phenomenal. Very helpful and accommodating. She should get a raise haha.
CORY K | Premières impressionsThey were absolutely amazing. Very helpful with whatever we needed.
JAN L | Expérience généraleBeautiful facility. The woman who helped us was warm and welcoming and so accommodating. The truck and storage unit were clean and the whole process was really easy.
Anjie P | Premières impressionsPeople were very helpful & patient, kind during a stressful transition if moving.
Katharine C | Premières impressionsElectricity needs to stay on longer. 2 hours a day not long enough to charge batteries.
Donald S | Expérience généraleGreat friendly service. User friendly on line reservations and very very clean
Jeff R | Premières impressionsCustomer service was above and beyond expectations. Staff very friendly and courteous.
David V | Déménagement en lignekeep up the good work..
Alfred J | Premières impressionsPatricia was very friendly, knowledgeable and helpful!!
JOHN G | Premières impressionsAbsolutely some of the BEST customer service I have ever experienced. I have worked with Davis, Patricia and Zoe and each has gone over board to meet our needs. Even better, this attitude is present EVERY TIME I get a chance to speak to them. Absolutely some of the best team work and sincere customer service that I have ever seen !!!!! THANK YOU!!!! Steve McChesney
Steve M | Premières impressionsFirst class all round
Mike P | Premières impressionsStaff was very helpful and provide excellent service. Am considering renting another unit from them in the near future.
gary e | Premières impressionsgreat clerks
Vicente G | Premières impressionsWow! What a great new facility. Wickenburg is fortunate to have it at it's doorstep. Facility is immaculate and staff was extremely gratious and helpful. Pricing was reasonable also. Fortement recommandé!
Kim T | Premières impressionsOffice staff and maintenance man were amazing and a great help.
Joseph S | Déménagement en ligneEverything was great!
Nick G | Premières impressionsThey were still in construction mode and not quite up to speed on the computer system. But facility is nice and the employees very friendly..
byron G | Premières impressionsThis was the best experience ever. The staff was great.
Sandy S | Premières impressionsExcellent customer service and great storage facility.
BRIAN M | Premières impressionsVery friendly and helpful
JIM F | Premières impressions