My rental was to include a free month of rental that the manager did not furnish and I was made to pay for. Very frustrating.
Bradley D. | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Wickenburg
Testimonials From Recent Customers
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Wonderful location. They were so helpful with the checkout. They recomended what I should do with customer service because of mishaps from other uhaul. I will be back :-)
sharon D.I could not have asked for better!
John M. | Premières impressionsReservation could not be located. Agent was helpful and nice. Was not his fault Uhaul screwed up
Jeffery B.Ensure outside help is well aware of customer service. Drop off in Wickenburg was outstanding. Great assistance. Great pleasure stopping there.
Darrell P.I had reserved a truck in Yuma AZ but the truck was not there when I went to pick it up. I had to drive 140 miles to Wickenburg AZ to get the truck. $150 was discounted off the rental but I feel this wasn't enough. The discount just barely covers the gas expense but does not account for my inconvenience. Another $150 off would have been acceptable.
Peter B.Ensure trailer tires are in good shape
JOSEPH K.Thanks for all the help! Positive experience...
JEFFREY C D. | Expérience généraleI lived in East Mesa 100 miles away from the pick up location I was and still am upset about the fact that I was never told I would have to go that far to pick up a truck and trailer and I passed about 5 or 6 uhaul locations full of trucks and I also requested a pick up at my local uhaul dealer I have rented 4 or 5 uhauls in the past but to be honest I will look elsewhere next time for this reason alone. Not professional in my opinion
KIMBERLY B.Odometer in system showed one value while the actual was 12 miles over.. I did not look and validate, which resulted in a charge of $1,09/mi of 'unaccounted for shop use' that I had to pay. Fuel in the system showed almost half a tank.. when I picked it up, it only had a quarter of a tank (this, I did notice and had the counter make the adjustment before I left).
Michael A.Nothing these guys are the best! Pay them well and appreciate them so they stay working here!!!
Marcie D.The employees and facilities are always outstanding! Highly recommend
ALLISON M.This property always exceeds my expectations. From renting a truck to renting a storage unit. Staff is always knowledgeable and engaging
Vickie W.Gene was very kind but the other guy had to throw some political crap at me for no reason. He was trying to be funny but I'm just here to rent a uhaul. He said “make sure you return it with the same amount of gas or you'll have to pay the Biden feeâ€. Just unprofessional to do that to someone for no reason. Otherwise it was great!
Adrienne K.Absolutely best customer service. Very helpful and organized
Martin I.Rien
mary L.The gas gauge didn't work correctly, needle never moved ,until tank was completely full. Spent way extra $ , $111 ,22,36 gallons for that length trip. This was for non profit organization moving furniture. Check in guy, could have cared less. Need rectify & fix
JEREMIAH G.Nothing whatsoever.
michael C.Cab seats were dirty. Truck was not swept out very well
ann F.Reserved trailer well in advance of pick up date. Called to confirm two days prior and was told no trailers available. Said they would turn over to "home office" Called next day and offered larger trailer. Pro: Excellent equipment but much larger than needed. Priced appropriately, and you did make it work out on time. Con: Not comfortable with reservation system that may or may not have equipment reserved.
John W.Make sure you have stock before making booking. We had to drive 30 miles to pick up an alternative trailer.
Greg C.The personnel at this location in Wickenburg are easy to work with and very professional.
Peter S.Seemed disorganized- I returned equipment early and that threw a wrench into their schedule.
RICHARD P.No improvement needed!
REBECCA B.not a thing
Ralph G.Nothing !
Paul S.This location is everything perfect.
Kazuko R.Everyone at the facility was friendly and professional. Treated like a valued customer.
Stuart L.The people were friendly and very helpful.
Rick K.Friendly, helpful, professional and efficient staff. Easy pickup and drop off of the car hauler trailer I rented. Merci!
Aaron B.Daniel, Kevin and Jerry all went above and beyond for me! I truly appreciate them and will recommend this location to everyone
Sarah H. | Online Move InThe people at this location went over and above to make sure the truck was available and ready for pick up at my local UHaul Rental Center. I can't thank them enough for making my moving experience less stressful.
Debora A.I had blow out damaged my furniture I picked up due to the tire blow out I asked for a discount on truck rental and was denied
Zachary S.Everything when very well..
dave S.None needed from my personal experience. Extremely helpful & friendly staff, they made my U-Haul experience very comfortable. 5 âââââ rating! Merci
joseph P.customer service is very good and helpful
MICHAEL B.Always knowledgeable an helpful at this location.
Steven G.The manager went above all to help me feel comfortable the I was going to get the truck I needed.
Beverly D.Overall experience was excellent however want however the girl we checked out with was somewhat rude Otherwise staff was professional and helpful at all times
ward o. | Expérience générale.
ron M. | Expérience généraleKevin was a great help to us with everything!
William S.What we were told in Wickenburg is not we what we experienced in Flagstaff,,,,, We were charged $27 something for mileage, which wee didn't expect.,,,,,
Loretta B.Staff very helpful , knowledgeable. Facility super clean and nice
JUDY N. | Premières impressionsThe process was very easy and the staff very helpful.
KATHLEEN S. | Premières impressionsSpotless and organized facility with very helpful and courteous staff.
Barbara D. | Online Move InPersonal went out of his way to make sure my needs were met. Thanks
HERMILO C.Good customer service
Joselyn R. | Premières impressionsThe guys to extra care setting things up for a cross country move. Making sure the connections were safe.
JENNIFER Y.Scheduling was very poor. It took a long time to get the order entered. It did not seem possible to properly schedule the various pickups and drop offs when placing the order. Pickups and drop offs were poorly handled and not done on schedule. The web site was not helpful with regard to scheduling. The driver and store manager were not able to meet their commitments. Overall, just a lot of conflict and confusion. It was a poor experiance.
MICHAEL C.Check in very efficient
robert h. | Premières impressionsthe only problem we had were the movers we hired that charged us an extra 700 because the elevator was occupied and they didn't have acess to it. They had to wait on it. I didn't think that was very fair of them!!
Connie H. | Expérience généraleThe person who help us was very helpful. Thanks
HERMILO C.Excellent service à la clientèle.
H H.Awesome staff!
JANET M. | Premières impressionsAll of the employees at this location were pleasant, friendly, and helpful. The trailer rental was trouble free. I will rent from this location again in the future.
PETER CHRISTOPHE S.Easy access, secure building, couldn’t ask for anything more!
James K. | Expérience généraleVery professional
JOHN H.Excellent service à la clientèle
JANET M.People there are good. Your computer system is junk. System never responded. Had to input everything manually. Took 40 minutes. Try software from this Millenium. Won't do business with Uhaul again unless there are no other options
JAMES C.A beautiful new facility! Very clean and easy access to the indoor climate controlled storage rooms. The security system is top notch! We were definitely happy to find this facility and feel very confident storing our household items here!
Gary G. | Premières impressionsSo far so good.
ken b. | Premières impressionsBest storage in the West! Temperature controlled. Everything was excellent.
NANCY G. | Expérience généraleI was charged more than the phone quote I recieved
STEVEN L.Very friendly and helpful. I will definitely use again and would highly recommend to anyone.
GERALD V.Amazing staff and incredible facility. All of the employees went out of their way to make sure everything was perfect. We really appreciated the cleanliness and ease of use. Thanks for all of your help during this transition time for us.
Janet M. | Expérience généraleExcellent experience. The staff was VERY helpful and friendly!
ALFRED B.Excellent experience.
Alfred B.There was no drop off location on my contract so I had to take the trailer 10 miles further to a drop off point.
WILLIE B.Laurie was wonderful to work with, she really went out of her way to help me through this process. Merci
JASON H.Staff was friendly and very helpful.
allen c. | Premières impressionsMaintain the great service and customer concerns.
JAMES I.The employee I meet was friendly and courteous Asked how the trip was and truck performance.
DAVID D.Brand new spotless great place!
Michael P. | Expérience généraleflawless!
DALE K.All Good - A+
WILLIAM S.Great integrity with this man who showed tons of courtesy & excellence 🌻
ANGELA N.There’s no better place to put your stuff in Wickenburg!
MARK H. | Expérience généraleVery clean, well lit, friendly and helpful staff always.
Catherine G. | Expérience généraleVery expensive for box on wheels.
LINDA P.Excceding customer expectations. Beautiful facility and great staff. Very welcoming and knowledgable staff walked us through the process and explained everything flawlessly. Thie is the facility by which other may be judged. Give yourselves a pat on the back folks. :>)
Edward B. | Premières impressionsThe young lady that works their needs to go to how to talk with customers. Learn people skills
JOSE V. | Expérience généraleInteracted with an excellent employee by the name of Paige. It was on the weekend and she was very busy dealing with multiple customers did an excellent job
Gary G. | Expérience généraleVery convenient and well managed. Staff was very helpful. Facility seemed very safe and well maintained.
STEVEN C. | Expérience généraleVery friendly and helpful
Ben T. | Premières impressionsPaige was super helpful and friendly. Great representative of the company!
MARC J. | Premières impressionsThe guys that helped us were super friendly and helpful. The facility is amazing. Very clean.
Janet M. | Premières impressionsVery professional and polite. A pleasure to find such helpful personnel.
JAMES F. | Premières impressionsAlways a pleasure doing business with these employees
Vickie W. | Expérience généraleThe cleanliness is impeccable. Zoey runs a well establishment. When I was in a pickle they helped me along the way and best uhaul experience yet!
Jasmine S. | Expérience généralePicked up our RV October 22. We were on automatic billing. Received a notice that there had been a charge for November. Called and get it removed from our card. It was very hard to finally get to the right u haul center. It's frustrating to be on hold for long periods. Thank you for fixing this
Garry B. | Expérience généraleVery good service. I am happy!
DAVID M. | Premières impressionsShort on staff but not their fault ! Overall did the best they could short staffed .
Mike E. | Expérience généraleVERY friendly and helpful. A very pleasant experience
Al b. | Premières impressionsI’m happy
DAVID J. | Expérience généraleHelpful, professional, courteous staff. Wonderful clean facility. One, if not the best, UHaul facility I've used!
Donna O. | Expérience généraleOnly one guy working on that Saturday but was very pleasant and helpful.
Linda P. | Premières impressionsStaff was friendly, helpful and down to earth good people especially Daniel and Kevin. Facilities are clean and we are grateful for the first month free.
Gabriel B. | Premières impressionsVery satisfied
WILLIAM H. | Premières impressionsMoving from California to Arizona and have used U-Haul twice now and are using U-Haul storage in Wickenburg Az. Great service! Friendly and courteous service!
randy c. | Expérience généraleSuper friendly staff & very accommodating
Diane P. | Premières impressionsThe staff was amazing. Also, easy access for a semi.
lori m. | Expérience généraleExcellent service à la clientèle.
Lorain B. | Expérience généraleCouldn't be more pleased! Paige and Zoe are great!! They were very helpful and courteous!! Moving is very stressful and having folks treat you the way they do just makes it so much better! Merci
randy c. | Premières impressionsThe staff and facility has been amazing. Would recommend utilizing this U-Haul location for all your storage and moving needs!! Appreciate the exceptional service we have been provided over the past year.
BRIAN M. | Expérience généraleEverything was absolutely wonderful! Your staff was so incredibly kind and helpful everytime we were there. We are extremely thankful for your services. Our move from Nebraska to Arizona wouldn't have been possible without you!
Windi B. | Expérience généraleIn the Midwest, hours of operation are longer. The other thing was finding the drop off location. Not easy to find. Staff at all locations has been wonderful to work with. The call center people were great. I had many changes as we went through the process and each person listed to what I needed and successfully executed what needed to be done. Great company to work with on moving across country. However, this is my last move (I hope). Thank you UHaul. Great job!
James K. | Premières impressionsDue to unforeseen circumstances with our new home, our storage needs changed. The staff was exceptional to work with and very accommodating. Thank you for all your assistance with all our storage needs. We only wish every part of our move was this easy!
Tanya B. | Expérience généraleEveryone was extremely helpful and courteous.
DAVID J. | Premières impressionsNew, clean and great staff
Catherine G. | Premières impressionsEmployees were super nice and helpful. Thank you !!!
ROBERT C. | Premières impressionsAll staff were welcoming and friendly, as well as professional and helpful. They seemed very happy doing their jobs and it reflected on a very positive experience for me. They also explained how everything works and made sure that I had a good understanding.
Rhonda T. | Premières impressionsAmazing facility! They made sure we could get a semi in there comfortably. Everyone very friendly.
lori m. | Premières impressionsStorage units are a bit pricey.
Mary C. | Online Move InWonderful modern facility in Wickenburg AZ. The drive in garage for unloading, courtesy moving carts, cool climate and helpful staff are very much appreciated. And the bonus - our month is free due to renting equipment to move. Merci.
Jerry W. | Premières impressionsAwesome people and great customer service!
David L. | Expérience généraleThe young lady I interacted with was very friendly and helpful and has great customer service.
Sherri R. | Premières impressionsThank you for all you do.
Francis W. | Expérience généraleBest facility we have ever rented..Clean, modern and very secure.
William D. | Expérience généraleZoe is the manager and she is so helpful. Everyone was so nice and the facility is new and modern.
TANIA W. | Premières impressionsThank you for always being there.
Francis W. | Premières impressionsGreat Service and facility.
MARC K. | Expérience générale