When I came in the associate told me that there was no trucks available and the ones outside were already reserved. There was about 20 trucks outside. I went online and made my reservation cause I saw that was not true. I did the check in online cause I could tell that she obviously did not want to help me by her demeanor. The keys were not in the car, had to go back and ask for help and I got the same attitude. Definitely will not be using this location again.KAHRIONNE S.
Customer Reviews for U-Haul Moving & Storage of Wilkinson Blvd
Pour nous contacter
Charlotte, NC 28214
(W Of Sam Wilson Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Kiah G.
Le client n'a pas laissé de commentaire.JOHNNY T.
Le client n'a pas laissé de commentaire.Yesica C.
Le client n'a pas laissé de commentaire.Jahaan N.
The people at the locations and the locations have NOTHING to do with my issue... FALSE ADVERTISING & 3 000 DOLLARS TO MOVE A PATHETIC AMOUNT OF STUFF HAS TO DO WITH MY ISSUEÂ¡!!!Aaron D.
The rv i rented was not working right i had no light on in the the brake light work the Signal light was aall mess up turn right the fashes on the left work put the fashes left on the right side work That was a scary ride from Atlanta GeorgiaBARBARA T.
The customer service I received from Shawna Tribble at this location was one of the greatest customer service experiences I have ever received. She was friendly from start to finish and answered every question I had. She went above and beyond to make sure I was happy with my visit. I would def recommend or use this location again bc of the customer service I received.JAMES C.
Le client n'a pas laissé de commentaire.Sabrina D. | Premières impressions
Le client n'a pas laissé de commentaire.Rachel D.
The AC didn't work and the truck was leaking oil all over my driveway. U-Haul and they said they couldn't do anything about it.Caleb P.
Rented me a U-Haul with a tire so bald it would've blown out on the highway. Immediately had to fill the truck after picking it up. Staff seemed unaware that they were actually supposed to be workingMichael Y.
Job well done Everyone!!! Thank you!!!Michelle L.
Had an issue with amount of gas the truck should have, but was quickly resolved based on picture I submitted when I rented the truck. Person that checked me in was very polite and efficient.JAMES S.
Le client n'a pas laissé de commentaire.RONALD P.
Le client n'a pas laissé de commentaire.Crayton M.
Le client n'a pas laissé de commentaire.JOYCE T.
Nice peopleHarlan W.
Le client n'a pas laissé de commentaire.Cedric B.
Everything was okbill R.
Everything was perfect.Stephen G.
I was double charged and they said there's nothing they will do about it. Worst customer service. Will never go backSongkoth T.
Nothing everything was greatAmy E.
Truck was blocked in even though I was doing mobile pickup. The hand truck that was supposed to be included wasnt in the truck either. The entire point of mobile pickup is that I can do it after hours and not need an employee present.MICHAEL D.
Le client n'a pas laissé de commentaire.Dan S.
Le client n'a pas laissé de commentaire.Mary D.
Personnel amicalGary P.
Customer service was tremendous.Ricky D.
Le client n'a pas laissé de commentaire.Peter A.
Le client n'a pas laissé de commentaire.Mackenzie P.
Longtime customer of this excellent location.KURT S.
I can think of nothing more that you could do as it was an outstanding experience!Regina N.
the hitch was a little to used the side rail that you undo on auto transport would get stuck trying to pull down the feed for the tire straps was bad they couldn't get my car down it took over thirty minutes I had to get on the ground to help. The young man that helped me at this location did a wonderful job he was so sweet he made sure I was secure before leaving it was the equipment that needs maintenance or to be replaced.Madinah E.
Le client n'a pas laissé de commentaire.Carol W.
Fast, efficient, convenient.David H.
Utility dolly not in truck, not that we needed it, it was just not there should we have.Don W.
Mark was very helpful at check in and also the return went smoothly.George D.
Le client n'a pas laissé de commentaire.Jan S.
Le client n'a pas laissé de commentaire.Shawna T.
Fast serviceBeverly S.
Le client n'a pas laissé de commentaire.Philip B.
The amount of available strap securing spots is non existent, and caused several of my items to arrive damaged or broken completely. I wouldn't recommend the Ubox to anyone.Victoria R.
Le client n'a pas laissé de commentaire.Troy G.
From pickup to drop off , my experience was again greatâ€¦.MARVA H.
Le client n'a pas laissé de commentaire.James G.
I will say the employees were helpful and friendly, however, the Uhaul software system crashed right before I arrived to pick up my reserved trailer. We had to wait over thirty minutes before the GM was able to sign out my trailer. I had spent ten minutes doing the online check in prior to my arrival, so, in essence I wasted forty minutes on this check in process.jack H.
Le client n'a pas laissé de commentaire.dione M.
Le client n'a pas laissé de commentaire.Tiara B.
Le client n'a pas laissé de commentaire.Marcone A.
Very good experience. The lady at the counter was wonderful!William S.
Le client n'a pas laissé de commentaire.Jonathan F.
Keep up the good work.SARATA A.
Le client n'a pas laissé de commentaire.HERBERT S.
Le client n'a pas laissé de commentaire.Sherri S.
Le client n'a pas laissé de commentaire.ALI A.
The UBox delivery in Half Moon Bay did not go as planned. The delivery service arrived 4 hours late. I had very little time to pack it properly. The UBox arrived a week early but was delivered to the wrong service center when it arrived in Charlotte. It needed to be relocated to the contracted site.DOUGLAS T.
The manager was super awesome. Very helpful and professional!! Thank you manager!!!Carol S.
Very personable, professional, and friendly to all customers. Most efficient service I have received in recent rentals!SUSAN MARIE B.
Nothing, just continue the excellent customer service. Also a huge shout out to Cassidy McMahan for her patience with me trying to get the lights working properly. Thanks I appreciate you guysHORACE J.
Le client n'a pas laissé de commentaire.Marc F.
The customer service was amazing! It made moving my stuff so much better! The GM and the two ladies at the front were awesome!Antonio A.
Le client n'a pas laissé de commentaire.Robert K.
They entered me as renting 84 pads when I only rented 42. The mileage was correct on the paper they gave me for starting out but at destination, the mileage out in the U-Haul computer read zero. So it showed me driving the vehicle for over 64 000 miles in 26 hour period. Still trying to get all resolvedRICHARD E.
Never got inside the facility as I dropped off after hours. I left the dolly and moving pads in the truck and was appropriately credited for those. I also left 1 unused small box and 2 unused mattress bags in the back of the truck. I had expected a credit back for those under the buy-back program but have not received those.Amanda H.
The truck was not very clean inside the cab and the dashboard plastic has a crack in it. It was also in need of an oil change.Cynthia S.
Very helpful people!jerry M.
Although Uhaul offered a credit and 30 additional miles, the offer wasn't worth dropping the truck from my original location, which were 40 miles away.Tim S.
Le client n'a pas laissé de commentaire.Dustin P.
Le client n'a pas laissé de commentaire.Amanda H.
Le client n'a pas laissé de commentaire.Ron L.
Le client n'a pas laissé de commentaire.Barbi M.
Was well donejohn H.
Le client n'a pas laissé de commentaire.Dennis R.
Le client n'a pas laissé de commentaire.Earnest P.
Le client n'a pas laissé de commentaire.THomas K.
Le client n'a pas laissé de commentaire.Lester G.
Easy and fast way to rent a truckCarolina F.
Le client n'a pas laissé de commentaire.SHERRI M.
I want to thank them for their kindness and for helping me since I had to use the unit for one more day and they gladly said yes and did all the paperwork for me, thank you.RAFAEL P.
Le client n'a pas laissé de commentaire.Milton M.
Le client n'a pas laissé de commentaire.Travon M.
I was at this location on Sunday 4/3 - the man and women in store that day were both great. My personal car battery actually died in the parking lot, and they helped me jump it. They were super helpful.Margaret B.
The initial location we reserved at on Ashley Road was a complete wreck. Our U-Haul reservation had been accidentally given away to a walk-in renter that morning. Completely unorganized. We had to wait for an hour while someone desperately found us another and then had to drive to the new location. Complete waste of time, little apology and no discount or compensation for all the trouble. Wilkinson was organized, fast and helpful. Otherwise, we will never use U-haul services again.Haneen N.
Wear particle in the truck make me sick. With flu like symptoms.Juan Z.
Le client n'a pas laissé de commentaire.Renee L.
None neededJOSE M.
Le client n'a pas laissé de commentaire.William P.
Le client n'a pas laissé de commentaire.BARBARA H.
Le client n'a pas laissé de commentaire.Natalia V.
Le client n'a pas laissé de commentaire.Dwight B.
Maybe add more staff because pickup was quick but had to wait 20 mins to drop off the trailer.Bryan B.
Le client n'a pas laissé de commentaire.Travon M.
Le client n'a pas laissé de commentaire.Timothy M.
The truck was leaking oil. When I told the store they said it was fine. If you know a person is doing a long haul and the store â€œintimidatesâ€ the customer with a 6$ per gallon charge. Maybe give the customer at least half a tank? The customer service is something that needs work at this location. The rep acted like she was doing me a favor having me drive extra miles to pick up the truck at an inconvenient location because â€œit hadn't been out in 13 daysâ€Kristin K.
Toya was very friendly and very helpful!!Tamika J.
Le client n'a pas laissé de commentaire.william M.
Shawna is an asset to your company! She is bright, helpful and communicative. I will continue to rent from this location based on her superior customer service.Amy M.
Moty customer service was excellentShanequa B.
Le client n'a pas laissé de commentaire.Jennifer P.
Most biggest Downfall was guaranteed a storage free month and after all said done I was still charged way over duedavid H.
I would have given perfect ratings but due to the fact that my camper was stolen out of a secure facility and the fact that management(including upper management for not helping the staff) did not and would not review the security footage of the theft of my trailer. 2 months after the theft and 6 days of footage still has not been reviewed. Another bad mark for customer service for lying to me(that's a whole other story). I would have to add that the intermittent blockage of my storage unit by uhaul trucks and trailers was an inconvenience at best. I will never be back nor will I ever recommend this facility to anyone! Robertrobert m. | Expérience générale
Awesome staff, everyone is friendly. Found it quickly and everything is clean. Awesome service.Emily B. | Online Move In
Le client n'a pas laissé de commentaire.Lakeisha P. | Expérience générale
Le client n'a pas laissé de commentaire.JESUS M. | Premières impressions
Acquiring storage was a nightmare after signed contract. Billing and problem Solving was a nightmare. Staff was not helpful until the last week I was there. They could never correct the spelling of my name. Remedial and simple customer care would make it different. The owner/manager doesn't respond and pretends to not be available.ALONZOo M. | Expérience générale
Le client n'a pas laissé de commentaire.CESAR C. | Premières impressions
Le client n'a pas laissé de commentaire.Greg B. | Expérience générale
Wish Access hours were a little longerORLANDO H. | Premières impressions
Christina you were NO HELP in trying to get some of my money back. I payed nearly $170 and used only 7 days. My unit number 1439 was filthy when in moved in to it two years ago but it was very clean when I left it. All you did while I waited more than hour is give me some dumb excuaes. I'm sure you still won't get me $120 back, that just wouldn't ever happen. What a waste of time. I would never use you guys again.Don M. | Expérience générale
Le client n'a pas laissé de commentaire.Cindy W. | Expérience générale
Le client n'a pas laissé de commentaire.Kendal K. | Expérience générale
N.D.William L. | Expérience générale
Great service 👌Denise R. | Premières impressions
Le client n'a pas laissé de commentaire.Orlo C. | Expérience générale
Le client n'a pas laissé de commentaire.ALBERT W. | Expérience générale
Excellent customer servicemonique l. | Expérience générale
Le client n'a pas laissé de commentaire.juan g. | Expérience générale
Over all good experienceJaime S. | Premières impressions
All good experienceMelvyn M. | Premières impressions
My only issue was that on move out day (Fri., Sept 3), the entrance was being paved and we could not pull the semi truck in. We had to park it next door and then I had to rent a UHaul van to get my household goods from the storage unit to the truck. I feel UHaul should reimburse me the $25 for the rental as it was UHaul's fault that our truck was unable to access the storage area. Merci.mary l. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN S. | Premières impressions
Le client n'a pas laissé de commentaire.BRENDA M. | Expérience générale
Le client n'a pas laissé de commentaire.Cynthia K. | Premières impressions
Le client n'a pas laissé de commentaire.PATRICIA B. | Premières impressions
Third requests...please cancel the unit! We ordered online with a representative, after seeing the storage unit, we realized it was too small and canceled it at the storage facility. We also purchased lots of moving supplies and found the staff to be extremely helpful and friendly.Iffy M. | Expérience générale
The GM is very helpful and goes out of her way to make everyone happySTEVEN B. | Expérience générale
Le client n'a pas laissé de commentaire.Christine C. | Premières impressions
Le client n'a pas laissé de commentaire.Sonya Y. | Premières impressions
Great service people.Brian G. | Expérience générale
I'm giving you an average score because of two points. One, pricing is on the expensive side. Two, there was always rat poop on top of my boxes when I'd stop by to check on my things. Not cool. I've never had a rat problem at other storage facilities.HEATHER L. | Expérience générale
The storage unit i ended up using was fine, however it was not the original destination. I had a reservation for one place when I arrived they couldn't find me even though I had a confirmation number and all the information. So they had no room for me. So after and hour and a half they sent me to a further location and weren't willing to compensate me any kind of gas for the unexpected extra driving. All in all, every person I dealt with was polite but said they couldn't do anything more for me, so I found it all very frustrating. I guess I just don't understand how you can have a reservation and then have the company tell you it never existed and they can't help you, but to send you to a much further location.bekah r. | Premières impressions
Le client n'a pas laissé de commentaire.Mariah G. | Premières impressions
It took a long time to get the unit after arriving with our furniture. I had completed everything online, but the wait was lengthy. The salesperson was friendly but was having trouble with the computer. There was quite a line of people and not enough uhaul staff.SCOTT C. | Premières impressions
Le client n'a pas laissé de commentaire.John B. | Premières impressions
Everyone at this facility was friendly and courtesy, the manager when out her way to make sure I had a storage room. I was well taken care of. Thanks for your serviceGERMAINE P. | Expérience générale
Super great Job by Christina K. and staff! You guys rock.Anthony J. | Premières impressions
Le client n'a pas laissé de commentaire.Walt G. | Expérience générale
Le client n'a pas laissé de commentaire.Nathan J. | Expérience générale
Le client n'a pas laissé de commentaire.Jonah S. | Expérience générale
My unit flooded and ruined over $5000 worth of my things. Management told me to file an insurance claim 12/30/2019. A year and a half later on 4/30/2021I was evicted for filing that insurance claim, after being there for 7 yrs. The manager christina Keaton and her husband are thrives, and are compulsive lairs and the manager herself has no business being a manager due to being unqualified,dishonesty and very poor work ethics as a person much less a manager.JAMES W. | Expérience générale
easy to drive thru with a truck.ORLANDO G. | Premières impressions
Christina has a great team that is ready to make this easy for people who don’t do this on a regular basis.Nathan J. | Premières impressions
One thing to fix. My card didn't work and when I came the first time, it took 30 minutes for me to finally get bk to my storage. I tried to use the pin but that didn't work. When I came back this week, I was assured the pin would work but it didn't. I had to turn around and go bk to the office to get someone to let me in. Then I had to wait again for someone to let me out. Everything else, including the helpfulness of the staff, was excellent. But the gate was aggravating.Mark G. | Expérience générale
Le client n'a pas laissé de commentaire.Kendal K. | Premières impressions
Le client n'a pas laissé de commentaire.William L. | Premières impressions
The general manager was incredibly helpful and friendly.CLINT W. | Premières impressions
Great place to store.KATHRYN P. | Expérience générale
Le client n'a pas laissé de commentaire.Katari M. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIAM C. | Expérience générale
The person at desk was great I was not sparking on all eight and she still was extremely patient witty intelligent and I have to add very easy on the eyes!! It makes all the difference.DANIEL H. | Premières impressions
We have been paying for a parking spot for our camper in this facility for almost a year. Majority of the time there was never any parking spots for us. There was always trailers blocking the pathways. Once We couldn't get by it safely not back up so the camper hit the building and took the awning off costing us $2000. Management was rude and did not care. Someone also stole the battery off the camper. This past Saturday was the last straw. We tried to pull in the parking lot and there was uhaul trailers and trucks blocking the road again. Couldn't turn down one road because someone is running a garage out of their storage unit and had the road blocked. So we had to figure out how to back up without ruining our camper again. These people are overselling parking. It's rediculous!!April H. | Expérience générale
Le client n'a pas laissé de commentaire.Linda R. | Premières impressions
Le client n'a pas laissé de commentaire.cheryl c. | Expérience générale
Le client n'a pas laissé de commentaire.RANDALL C. | Premières impressions
Le client n'a pas laissé de commentaire.KEVIN C. | Expérience générale
You should pro-rate the monthly fee if a customer moves out early. I understand this is not your policy, so this is not a dispute that needs resolution, just a disappointing revelation. Emily P. | Expérience générale
Access to the storage unit was easy, facility was clean, and the staff was helpful. Difficult entry from eastbound Wilkinson that required a U turn with low visibility.Steve K. | Expérience générale
Le client n'a pas laissé de commentaire.Michael d. | Premières impressions
I myself was thoroughly satisfied with thier services, and the moving and storage Manager Ms. Christina was courteous, friendly and extremely helpful in more ways than one.CHERYL M. | Expérience générale
Le client n'a pas laissé de commentaire.Dominique L. | Expérience générale
Even though it was the end of the day, the staff was very patient with me and took the time to make sure all was well.Velma T. | Premières impressions
Kaila and Christina were both friendly and very helpful. Would recommend them to anyone.Robert C. | Premières impressions
Le client n'a pas laissé de commentaire.KATHRYN P. | Premières impressions
Le client n'a pas laissé de commentaire.Tony A. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES W. | Premières impressions
Le client n'a pas laissé de commentaire.Gene C. | Expérience générale
Le client n'a pas laissé de commentaire.joshua f. | Expérience générale
They are really goodDon M. | Premières impressions
While doing my paperwork, one employee instructed another employee that because of some repair, tenants would not be able to access their units for 3 days. This was disturbing. Perhaps should not have been discussed in front of a potential customer. Catherine M. | Premières impressions
Le client n'a pas laissé de commentaire.Christine C. | Expérience générale
The service was great and Nachele Maddison went above and beyond to give me the best help available and I plan to express this to all who i associate with thank you you all so much!marybeth e. | Premières impressions
Le client n'a pas laissé de commentaire.Lizbeth P. | Expérience générale
Le client n'a pas laissé de commentaire.Gene C. | Premières impressions
Le client n'a pas laissé de commentaire.Alison B. | Premières impressions
Excellent customer service!Stephanie H. | Premières impressions
Le client n'a pas laissé de commentaire.BRUCE D. | Expérience générale
Chris at the Wilkinson Blvd, Charlotte, NC location is super customer oriented. Chris made the whole process simple, quick, and easy. He was very thorough giving me all the details that I didn't even realize I needed to know. Thank you Chris it was a great pleasure working with you.Ginny S. | Premières impressions
Le client n'a pas laissé de commentaire.Chabli S. | Premières impressions
Le client n'a pas laissé de commentaire.James W. | Expérience générale
Le client n'a pas laissé de commentaire.BRUCE D. | Premières impressions
We found a storage unit that was cheaper down the road that had friendlier service.Robert W. | Expérience générale
Athough they have a couple pot holes that need to be addressed right before you get to the gate, I do like the easy accessMargaret C. | Expérience générale
BbbbbbbHENRY C. | Expérience générale
Great service both people and equipmentAllen R. | Premières impressions
.Richard B. | Expérience générale
I paid $100 a month for a climate controlled storage and most times that I went there...the air conditioning wasn't working.Devon K. | Expérience générale
good experienceBarry C. | Premières impressions
Bad service. I've rented a parking space for a few months during which my car was damaged and I've received no support when I raised the issue with the staff.samuel b. | Expérience générale
The only reason I am not rating 5 stars is 24 hr access would be better with a code instead of a card that can be demagonotized or just stop working.Kevin E. | Expérience générale
Told unit was ready with lock was inside. Got in after hours and it was locked. Had to wait for manager to drive in to unlock it. Then had to wait for manager to get a lock. Will never rent again.David G. | Premières impressions
Nice courteous peopleSteven L. | Premières impressions
Fast service and I was always able to get access to my storage unit with no issues. The best price in town, as well!Amanda K. | Expérience générale
All of the staff at U-hall Wilkinson Blvd are great. especially Artie and Hailey.Edward R. | Expérience générale
Very efficient. Professional and nice Very knowledgeable.CAROLYN T. | Premières impressions
Arty was extremely helpfuljohn f. | Expérience générale
Good servicelaramime e. | Expérience générale
People friendly, and very helpful! Great location. Will use in my future move.sinque s. | Expérience générale
Didn’t get the storage unitMYRA P. | Réservation
I rented a storage unit for a year. Staff always courteous & helpful.Kimberly G. | Expérience générale
Bad management, hours are not convenient, closes too early, rent is too high for space, and everything has a fee. Need to install gutters so rain does fall on my belongings when I open the doors. etc.Shane F. | Réservation
Great job ... everything was explained very well. Excellent job!!!!DONNA M. | Réservation
great place for storageKalen S. | Expérience générale
The staff was great and very helpfulJacklyn W. | Réservation
I have visited this particular facility on numerous occasions and the service is absolutely wonderful. Misty provided the utmost in professional customer service. Merci.Robin K. | Expérience générale
Very good service.Ronnie P. | Expérience générale
Please consider providing a camera monitored dumpster for your patrons. I realize this could present problems, but it would go a long ways to assist those with small amounts of unwanted items.jimmy j. | Expérience générale
I payed for a storage had a tow truck bring my car only to find out I could not store my car there after purchasing a storage for a car I had to pay 2towing fees they get a 0 not a 1star from me:(victoria m. | Expérience générale
I only left because I no longer need a storage unit. If my needs change, I'll be back.Tracy M. | Expérience générale
It would be nice if they had an air machine on their facilities so customers can get the proper air pressure in their tires for safety reasons while Towing their trailers...Nathan B. | Expérience générale
Lisa was great to work with. She made things easy and was very accommodating.Rebecca S. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!