Customer Reviews for U-Haul Moving & Storage of Williamsport

Évaluation :

4

When trailer lights tested at the unsullied site they worked (tech had to fix short on a running lamp). I tested again before going to bed and they worked. Got up to leave at 1am and trailer parking lights did not work (plug connection between truck & trailer had a bad connection) Once that fixed, still had two shorts on the trailer to fix. Tyler from Eagle Towing worked his but off for 3 hrs to get us on the road. Trailer wiring looks like a bunch of spaghetti…needs new wiring harness.

Évaluation :

4

Young man checked out the truck immediately and we were on our way. By the time I got home I had already had an email receipt

Évaluation :

5

Service at this location is awesome. They go the extra mile for each customer. Manager at this location truly wants his customers to receive first class service.

Évaluation :

1

The facility was clean, but i had two experiences with staff in the beginning of the service and then again the end. The girl argued with me when I asked her who her manger was, she signaled to the guy right next to her and for the next two minutes she argued with me about why she was not friendly, as the manager sat right there not saying anything. I have never been anywhere that has such unfriendly staff as this place. Irt really is a shame because its the only good storage facility in our area

Évaluation :

5

Nice people, clean location.

Évaluation :

5

Everyone was well Informed, pleasant, very helpful.

Évaluation :

4

No issues with drop off, used the truck share option with no complaints.

Évaluation :

4

Old trailer with worn tires. Tire blew out on highway in VA at 1100pm. Roadside assistance took forever. Had to leave trailer and our belongings on side of highway after no help was given at 300am. Tire repaired next morning but we had to backtrack 30 mins to retrieve on highway. Frustrating experience.

Évaluation :

4

Good experience helpful staff

Évaluation :

5

More ppl to take care of customers.

Évaluation :

5

Have a possible spare tired available incase of emergency. Other than that all was perfect.

Évaluation :

3

How about not surprising your customers with obscene fees at every turn. $1 a mile over a measly 39 mile range? That's beyond excessive.

Évaluation :

5

The guy outside for pickup was very friendly and helpful. However, I went inside to inquire about storage units and was treated with rudeness. I left and found storage elsewhere. Uhaul lost my business!

Évaluation :

5

Prompt and friendly service. Thanks for the great experience.

Évaluation :

4

The suspension on the 10 foot box truck is rough. Could you please check the sway bar and rear suspension to create a smoother ride? Thanks!!

Évaluation :

5

The customer service woman Autum was so nice. She made it such an easy process. It was so quick and easy to get the van and get going to do what we had to do. I think she does an amazing job with explaining everything and making it a very easy process.

Évaluation :

2

The general manager assisted us. He was extremely rude when we picked up. We rented for 6 hrs but imo if you charge someone a daily rate, they should be able to have it a whole day. He about bit our heads off when we were a little uneasy about only having it for 6 hrs. Then needing the ap or whatever on our phone was a huge deal and he was a jerk about that. We might try elsewhere next time

Évaluation :

5

Same deal as pick up. Location and owner were fantastic, but the U-Haul corporation hugely messed up.

Évaluation :

5

Top-notch all around. Toll-free nat'l number gave us a 9 am appt for hitch installation, but their hitch-guy doesn't come in till 11:30. Oh, well; no biggie. Came back at 11:30, work done very quickly and notified when done. Both Travis and Craig at this location were spot on. Craig gave us extra attention as we decided to purchase a bike-rack on the spot, showing us how to work it and then installing it for us on the car, with plenty of good advice about future use. Excellent! Good pricing, too.

Évaluation :

5

Make sure the device that allows you to crank the hitch end up… is present and working.

Évaluation :

5

The staff at this location were incredibly helpful, patient, and flexible. My experience was fantastic!

Évaluation :

5

The Penn Street U Haul team are always professional, friendly, and go out of there way to make sure I receive the best customer service possible. The facility and rental vehicles are always clean and you can tell everyone takes pride in work.

Évaluation :

5

Nothing I can think of. Truck was all ready when I arrived for pick up. Staff handled my contract in a timely and professional manner.

Évaluation :

5

The team at this location is knowledgeable, helpful, professional and friendly!

Évaluation :

3

Had trouble signing the truck out online. Had to reschedule my day to wait for the office to open.

Évaluation :

1

We rented sea 10 foot truck specifically because we were going into a city and wanted a small truck. We rented from a bigger dealer at a farther location from our house paying more in gas because they had a 10 foot truck because that is what we wanted. When we got there and they pulled up with the truck - after we paid - we had a 15 foot truck. Not what we planned for nor wanted and No One communicated with us the change at any point in the confirmation or purchase process. This is our second awful experience with UHaul.

Évaluation :

1

you billed me 168$ and 62$ for a rental that was only 100$

Évaluation :

5

Nothing everything was easy to order,return, people were very friendly and prices are great ty

Évaluation :

5

The girl that helped check me in out was great. Very friendly and knew what she was doing. You're lucky to have employees like her.

Évaluation :

4

Be clearer about your online booking pricing. I.e. Weekend higher rates that you don't learn about until picking up your Uhaul.

Évaluation :

5

S.O.

Évaluation :

5

Great service, particularly considering computer system was down. I have always had a positive experience at this location!

Évaluation :

5

My rental experience was perfect!

Évaluation :

5

Wry happy with everything

Évaluation :

5

Penn St. has excellent customer service. We have bought items there, asked questions about storage, and rented a truck. We were stressed about our move. We were polite but sometimes had a lot of questions or worried about details like pickup time. Penn St. employees were always professional and went above and beyond to reassure us.

Évaluation :

4

The only complaint I have is that the guy who disconnected the trailer didn't bother to put the rubber weather cap back on the electrical connector on the car as long as he was down there anyway.It would've been the considerate thing to do for a senior citizen. It's the little things that count…

Évaluation :

5

It was great. Loved the drive through drop-off.

Évaluation :

2

When reserving a truck in advance, I selected a pickup location that was much closer to my home. However, upon pickup, I was referred to the main location 10miles away because they did not have the size truck I requested. I was surprised because I did not recall anything online that notified me that my selected location did Not have the size I needed. Because of this, I had to pay for twice the amount of mileage I would have because I had to go farther to get it. Since I had arranged the pickup at 2 days in advanced, the main office should have transfered the needed size truck over to the requested location. But instead, they charged me for 20miles round trip.

Évaluation :

4

Had a call rushing me to return truck, when I arrived they had plenty of vehicles on lot. Felt rushed unnecessarily.

Évaluation :

5

Great location, super easy pick up.

Évaluation :

5

Very good.

Évaluation :

5

That truck is very load and shaky.

Évaluation :

5

Excellent 👍

Évaluation :

5

Very pleased with the way the truck handled with a full load.

Évaluation :

5

Everything was great

Évaluation :

5

Nothing you are the best

Évaluation :

5

Ms Balliet was very helpful, knowledgeable and friendly. Transaction was smooth and everything you could want. Thanks

Évaluation :

5

Appreciate the conveniences afforded by the location and accessibility of your units

Évaluation :

5

The staff was always friendly and helpful. Je les recommande chaudement.

Évaluation :

5

The woman who helped me was very friendly

Évaluation :

3

Really need an elevator. I am a stroke recovery person and I had to do steps to get to my unit.

Évaluation :

5

Very nice storage until

Évaluation :

2

kalley (cali) the girl that waited on me was NOT friendly was not informative so all the extra charges like the lock was not told to me before. when I asked her to show me how it works she said it was easy and not hard to do at all. In fact I felt like I was wasting her time. I paid for my unit and left. So hopefully once I start moving my stuff in I will have some one more helpful to explain to me correctly

Évaluation :

4

My overall experience was good. The Williamsport Store is very busy. Staff was very helpful in setting up my reservation needed for an out of area store pickup. One frustration, was the reservation that I made for a storage unit was somehow cancelled due to a "default" date that was not explained to me. this is was very frustrating and a bit time consuming to fix. In the end it got resolved. I will continue to use their services.

Évaluation :

5

My only suggestion is that you could keep the hand trucks cleaner. But everything else was clean and pleasant. You could also recommend that tenants might want to have a battery powered light inside their locker. They are dark inside!

Évaluation :

5

Convenient and well maintained.

Évaluation :

5

A good experience moving out. Very professional and helpful. Very different than moving in.

Évaluation :

2

The facility is a nice location, very secure / clean / well maintained. As to the unit itself, there was no disclosure that it was on the 2nd floor and without elevator access. Loading this unit was extremely inconvenient and I would never knowingly have rented this unit if the details of it's location had been clearly disclosed at the time of booking. Everything other than that about the experience with Uhaul was great, but nonetheless this was a disappointing experience.

Évaluation :

5

We have storage at this facility for several years and like the convenience, accessibility and friendliness of the staff. No complaints here!

Évaluation :

2

I reserved a upstairs 10x10 with a possibility of a downstairs unit that didn't happen on move day. I also reserved a small 5x10 downstairs for the really heavy items. When I arrived my quoted price was another $20 for a downstairs unit. We had to take an upstairs due to that change so my movers totally broke their backs going up the stairs with heavy stuff and one was my daughter. I'm very upset about price changes until there is no other option. Not ethical and the one large unit by itself would have worked.

Évaluation :

5

Greatest U-haul facility! Helpful, clean, knowledgeable about all services and products.

Évaluation :

5

Very easy access. We are seniors and location of storage unit in facility was convenient. Merci.

Évaluation :

4

Very clean,, dry,, convenient to school,, bit more expensive than expected however will probably use again at end of semester again.

Évaluation :

4

I watched an employee cleaning the floors inside of the facility, but left trash in certain areas. Also, the parking lot had trash, I almost ran over a glass bottle while backing in

Évaluation :

5

It was very convenient, near the location of the school. Staff was very friendly, and answered all questions about the service. Thank you very much.

Évaluation :

4

Had issues with going to the unit the first day to disarm my unit but they helped me figure it out.

Évaluation :

5

It's to bad your top rate is only 5 stars I would add a few more if I were you. The crew there were great. real friendly and very helpful. It could not have gone better. great job folks!

Évaluation :

4

The map to find the unit itself was difficult to understand and although I greatly appreciate the security protocols, the alarm code access was also unclear. I'd only suggest better instructions.

Évaluation :

5

Excellent Customer Service, Very Helpful & Kind

Évaluation :

5

Apparently the reservation system coded my truck drop off at a location an hour north of where I rented a storage unit and was dropping the one way truck off . Craig at the facility brought it to my attention and said he would get the $17 fee waived. Nice customer service for an obvious scheduling software problem.

Évaluation :

4

Very clean and secure, only suggestion we have is for the units on the upper level. The stairs make it a little more difficult to take your belongings up to your unit.

Évaluation :

5

Great, clean and secure storage. Only recommendation: my auto pay credit card was hacked and my uhaul bull was due the same time . A phone call would have been a great idea, instead a letter was sent snail mail to my emergency contact. So almost a week went by before I learned about this and feared my things would be in jeopardy. A phone call to me immediately would have allayed my fears. Otherwise, the facility and service folks were great

Évaluation :

3

The challenges I faced was the big cracks in the hallway leading to our unit. The parking was not available, because of the u haul trucks. Over all the staff was very helpful and patient. I set off the alarms multiple times until I got the hang of it. I was very happy with the service and would recommend u haul to any one interested. Merci encore!

Évaluation :

5

First time using UHaul storage in Williamsport . Facility is easy to access. Very clean and organized. I was able to set whole process up online including checkin for the unit which was very convenient .

Évaluation :

4

The process was pretty fast and finding the storage ro was efficient. I wish there were elevators.

Évaluation :

1

Back in January Someone left a cart on the 2nd floor near my unit... it was a Tuesday morning I was in about 8amish, There was no cart near my unit or on the second floor at that time so must of been someone after I had left. I just needed to grab something out of my unit I did not use a cart nor do I have the energy to drag a cart upstairs. I get home 10/11ish that morning. I see there's a voicemail on my phone. The office lady left me a nasty voicemail accusing me of leaving a cart upstairs near my unit. Called back as she was still nasty as I was explaining it wasn't me. I don't appreciate being accused of something I didn't do. I was gonna speak to the manager about this but never did. I'll go somewhere else for my storage needs next time.

Évaluation :

5

My experience with your facility has been very excellent!🙂😃

Évaluation :

5

Check in and check out was great

Évaluation :

5

It should not cost extra to have 24 hour access to my belongings.

Évaluation :

5

Aucun

Évaluation :

5

Staff friendly and helpful. Property clean and well maintained.

Évaluation :

5

The staff was amazing! This was my first time getting a unit and they walked me through the process and made me feel welcome.

Évaluation :

5

Please give Matt O’Neil a raise. Thank you.

Évaluation :

5

Was the best ever so many great team members you have working for you had I not moved to a different town I would have never left so amazing you’re managers and staff are phenomenal at the Williamsport store Colby, Tyler and their team are hands down the best

Évaluation :

5

Everyone was always polite and helpful. Nice clean facility.

Évaluation :

5

Excellent service, my property was all safe. I appreciate your business.

Évaluation :

5

All the workers were helpful and welcoming.

Évaluation :

4

This was not our preferred U-Haul storage facility, we were relocated about a half hour up the road the morning we were supposed to move in (Mill Hall, that's more their problem). The actual storage unit worked well. I did have issues moving out - there was only one employee working the counter, and when I left him with my access card, he didn't actually close my account. I got notification of incoming billing and had to call to close the account. This storage facility worked, but I'll avoid U-Haul due to service failures at every other step in my moving experience.

Évaluation :

5

Clean and safe!

Évaluation :

5

Thank was great with helping me with my problems

Évaluation :

5

Keep up the professional work environment. Awesome job team!

Évaluation :

5

Great staff; facility was clean and DRY. Bright building; easy truck parking. Could not have had a better experience storing our daughter's college apartment items than this. Thank you Tyler and your team.

Évaluation :

5

Outstanding staff, I would like to highlight Tyler, who is very professional and a true asset to the U-Haul brand.

Évaluation :

5

I used the storage unit for two years. At all times service was excellent. Thank you for providing a safe, well-cared for place to store my items. Everything was in the same condition as the day I placed them in the unit. Many thanks!