Évaluations des clients U-Haul Moving & Storage of Williston

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Williston

Cote générale :

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STACY M.
Évaluation :

The attendant that received the keys on return was unprofessional. I informed him that the gas at check out was incorrect and that they should pay more attention to verifying before releasing the vehicles. He was immediately argumentative and rude. I did not request an adjustment or a refund. I wanted to let him know they weren't keeping accurate records. He proceeded to yell at me that I should've taken pictures to prove the fuel discrepancy and that he wasn't going to do anything without pictures. Again, at no point did I mention, in any way, a change to what I had paid, and was telling him because there was a failure in their record keeping at some point. His was response was to tell me to leave the keys and go.

Bryan H. | Expérience générale |
Évaluation :

The only reason I said no on clean and maintained is because I found that mice had been in my box spring and mattress along with my love seat. Therefore I could no longer use them forcing me to leave them behind.

TYLER H.
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Le client n'a pas laissé de commentaire.

Robert B.
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Le client n'a pas laissé de commentaire.

Daniel B.
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Le client n'a pas laissé de commentaire.

Joshua F.
Évaluation :

Have an employee clean out the truck when returned...

ADRIAN NICOLE H.
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Le client n'a pas laissé de commentaire.

Clay G. | Expérience générale |
Évaluation :

Drug testing your employees might be a good idea.

Antonio G.
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Easy to work with

Patricia O.
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Le client n'a pas laissé de commentaire.

Bryan M.
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Le client n'a pas laissé de commentaire.

Shauna D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Michael L.
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Le client n'a pas laissé de commentaire.

Colleen M.
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the staff person was very good

CHELSEA H.
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Le client n'a pas laissé de commentaire.

jeson F.
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The Manager and staff at the Williston Uhaul were friendly and knowledgeable. This was our first major out of state move and the quality of service on this Uhaul location made the move a lot easier. I would definitely recommend them to a friend.

Carson B.
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Easy to use and pickup/drop off.

JOSEPH Patrick E.
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Have diesel trucks available.

Fray M.
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Le client n'a pas laissé de commentaire.

Stevenson L.
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Great job, thank you!!

Richard F.
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The drop off location that u-haul sent to me was incorrect and 15 minutes outside of town. When I arrived there was no U-haul- just a rental storage facility. They said they did not take trucks. Fortunately, the facility that we finally dropped off at, after this drop off fiasco, was excellent and very helpful.

William D.
Évaluation :

Online check in was ridiculous. The amount of pictures required was a pain. My husband had called the day of to confirm the reservation and was told rudely he would be called back. 2 hours later, still no call back. I called and was on hold for 19 minutes. Unfortunately not a lot of choices in our small town otherwise we'd go somewhere else.

Sean P.
Évaluation :

Very friendly and fast. Also funny, good sense of humor.

PAIGE W.
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Le client n'a pas laissé de commentaire.

Angie S.
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Le client n'a pas laissé de commentaire.

Tom C.
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I have used this location for about three years and I am very satisfied!

Sean M.
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Le client n'a pas laissé de commentaire.

DANIEL K.
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Drop off was great all the way around.

Brian H.
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Le client n'a pas laissé de commentaire.

Jason A.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER P.
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Le client n'a pas laissé de commentaire.

KAYLA H.
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Great customer service, very thorough, easy check in. My 3rd time using Williston Uhaul and never had an issue.

Alexis N.
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Le client n'a pas laissé de commentaire.

JAMES G.
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Le client n'a pas laissé de commentaire.

KELLY S.
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When we turned the truck back in, the agent was extremely helpful and courteous.

Francine B.
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Customer service was excellent!

Jessica B.
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The guys were awesome. Even they could tell that the service we received from previous was not good. Trailer was hooked up wrong once they looked at it.

Wendy H.
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Recommend excelente service🥰🥰🥰

James H.
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Le client n'a pas laissé de commentaire.

Norman M.
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Le client n'a pas laissé de commentaire.

lloyd E.
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Le client n'a pas laissé de commentaire.

JOSEPH H.
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Im using the same comments for both locations- The guys were awesome! Ive never dealt with ANY company where i consistently had such good experiences. Thank you!!

Alan S.
Évaluation :

Rates are to high,just because it's oil field doesn't make it right.

stefffan l. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jaakan W.
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Le client n'a pas laissé de commentaire.

james C.
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Le client n'a pas laissé de commentaire.

Wayne L.
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Le client n'a pas laissé de commentaire.

David O.
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Very helpful, very friendly. Even called when I was delayed to make sure I was aware of closing time and make sure my pickup time was adjusted properly.

anthony C.
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Le client n'a pas laissé de commentaire.

MICHAEL C.
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Le client n'a pas laissé de commentaire.

Carrie C.
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Le client n'a pas laissé de commentaire.

KENNETH A.
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Le client n'a pas laissé de commentaire.

Ceiairra B.
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Le client n'a pas laissé de commentaire.

david g. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Liesl O.
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Le client n'a pas laissé de commentaire.

Angela D.
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Le client n'a pas laissé de commentaire.

Paul H.
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Le client n'a pas laissé de commentaire.

Daniel M.
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the staff was friendly and super helpful

Steven M.
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I think being charged 2 days for a one way trip that only took 6 hours is wrong

Victor M.
Évaluation :

Everything was good

Jeffrey S.
Évaluation :

Le client n'a pas laissé de commentaire.

Tod S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Tyson C.
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They told me if I didn't use the full 5 days I would get some money back. Also didn't give me enough miles for my trip. I also called another location that was $700 cheaper after I got my rental. Then get charged for extra mileage. If U-Haul wasn't my only option I'd never use you again.

Jason D.
Évaluation :

location hard to find, "maps" took us to the john deere company, had speed bumps in lot, not marked, rep tried to charge us for a chain that fell off turning when hit the speed bump, wife saw it she was driving behind me. Not impressed with the attitude of the attendant checking us in, the other one was very polite. Will not recommend taking it back to that location to any of our oil field friends

Joseph C.
Évaluation :

Price was extremely high for local move. Should have shopped around for better price. $1.08 a mile plus fuel is extremely expensive. Plus the way Uhaul does fuel is retarded and a hustle.

Elija K.
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Extra day when Uhaul was returned on day due, very displeased with Uhaul policy. Facilities and staff were courteous, just despise the “extra” cost uhaul does, will not be using or recommending them in the future.

Shelton T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Hubert C.
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Le client n'a pas laissé de commentaire.

AMANDA H.
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Le client n'a pas laissé de commentaire.

Gerardo R.
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I was treated awesome and the people working there are very dedicated. Took care of me immediately. No hassle. Would go back to them in a heart beat.

Mary C.
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I showed up to pick up the trailer and it was not there on time. The desk person didn't act like it was a big deal but it set my schedule back an hour and a half. I felt like they could give a crap about me. Customer service is the key to business any more. Your location really needs to work on it.

Karl C.
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Don't ask me for my license and a credit card then ask to call a friend to verify who I am

Jessica D.
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Very helpful and friendly people Thanks for all your help

Kaylie B.
Évaluation :

I would never recommend U boxes to anyone, EVER. Our entire experience was unorganized, stressful, and not helpful. Every single part of the process went wrong. Our boxes were picked up late and then not delivered on time at our new home, so we were forced to change our moving schedule twice. Only one customer service representative was helpful, and we called multiple times. Please work on customer service skills. Also, never did you mention that boxes were shipped by a third party. We chose uhaul because the website had a picture of a uhaul semi truck shipping the containers with words “We ship.” Customers need to know it is actually a third party. We could not track our boxes through this third party, even though we made multiple attempts to contact. Our locks were also busted and items were wet inside. When we voiced our concern, Uhaul employees did not help to explain or offer any kind of assurance. Again, work on customer service. We will not be using services by uhaul in the future, because the experience was incredibly frustrating. The entire system for U boxes should be re-evaluated. Please work on your procedures to make the experience better for future customers. I hope you take this review seriously. Moving across the country is stressful enough, and this service made it much worse.

Kipton W.
Évaluation :

The one employee working was fantastic. He was left high and dry with a line of returned equipment to try and get out and a line of customers. He was friendly and knowledgeable. The location is horrible in its reputation with the public. We were warned they wouldn't have our equipment and sure enough the day before we were to pick up our rented truck and trailer we received a call saying it would be several days later. We had sold our home and new owners were moving in! We also had paid help to load and we were stuck. Truck was torn to pieces and had no power.

veronica h. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Scott G.
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Le client n'a pas laissé de commentaire.

Mohan D.
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Le client n'a pas laissé de commentaire.

BRYAN W.
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Le client n'a pas laissé de commentaire.

Christopher P.
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Great people, made it quick and easy.

Michael W.
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Le client n'a pas laissé de commentaire.

Edward F.
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i was unloading my u box not loading it

Lisa F.
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Have bottled water available for purchase by the customers

debrah l. | Expérience générale |
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I would highly recommend, clean, secure and no problems. I rented a unit for 2 years and had no problems

Steven W.
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Friendly staff very helpful.

Allison C.
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Le client n'a pas laissé de commentaire.

Gary G.
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Le client n'a pas laissé de commentaire.

Steven R.
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Definitely ustomer service and reservation clarification as we were told a reservation could not be made and that the second location had one first come first serve when we arrived we were treated rudely and the vehicle was RESERVED BY THE FIRST PLACE! WE RETURNED TO 1ST LICATION OUT OF NECESSITY. LASTBISSUE WAS MILEAGE WAS STATED AT OVER 25 MILES WE MOVED A FEW BLOCKS !!! CUSTOMER SERVICE!!!!!

Daniella E.
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Le client n'a pas laissé de commentaire.

Edward F.
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Didn't get the a receipt because the store ran off of paper to the printer. Besides that the employee was really nice!

Madison C.
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The day I had to return I got an aggressive voicemail saying I'm late on returning asking why and to call back but I still had 6 hours to return it. I called back confused but the same lady said to hold for a while and ended up not talking to her. I dropped it off but it was also hard to find since there was no sign But the man who helped me was very nice and reassuring that I wasn't late on returning the U-Haul.

Destiny V.
Évaluation :

Better trucks

Tessa F. | Expérience générale |
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My unit flooded 2xs- and i was treated like ot was my fault. Also- without my permission and not being set up on auto pay they still would run my card.

Mike M.
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Le client n'a pas laissé de commentaire.

Jessie H.
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The gm Matt Hamre and his staff were very polite and i am very pleased with the service I received from them

Kyle T.
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Le client n'a pas laissé de commentaire.

Andrew G.
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Le client n'a pas laissé de commentaire.

Rodney H.
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Very accommodating made rental equipment available when Montana Uhaul wanted me to drive 3 + hours to pick up equipment after not providing it at selected location for 3rd time.

veronica h. | Premières impressions |
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Professional friendly and helpful. Storage was clean and setup was conveniently quick. Thank you.

Bertha M.
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The 2 gentlemen were very pleasant & helpful for assisting me.

Ben L.
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Le client n'a pas laissé de commentaire.

Tracy G.
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Le client n'a pas laissé de commentaire.

Jamie L.
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Excellent customer service, fast friendly and convenient! Highly recommend, they got me exactly what I needed with no reservations :-) Thank you Williston ND staff!

Rashel A.
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Le client n'a pas laissé de commentaire.

Bonnie K.
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Windshield should have been cleaned. This place is busy could use more help.

Joseph M.
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Le client n'a pas laissé de commentaire.

John R.
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Le client n'a pas laissé de commentaire.

Lawrence S.
Évaluation :

There was a charge of 120$ that I was not aware of and employee would not explain. When I got the truck it was dirty. Was told if I went over 1000 miles I would get a better rate and that was total bullshit. I am very unhappy and got fuckin ripped off. Didn't think a large company would be a rip off but you are. I am going to post a very bad review. Fuck you U haul!!!

Riley S.
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Le client n'a pas laissé de commentaire.

Wayman B.
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Le client n'a pas laissé de commentaire.

Julio G.
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Le client n'a pas laissé de commentaire.

VAN J. | Expérience générale |
Évaluation :

The staff could be a little more knowledgeable and less nosey into the personal level of a patron's life. People come here to do business. Each situation should be handled as such. Other than that, the storage facility was very nice, clean, well lit, climate controlled, no pests. Good experience over all.

Jose O. | Expérience générale |
Évaluation :

My only complaint was the alarm inside the building would go off every 5-10 minutes which was ear piercing.

Julie M. | Premières impressions |
Évaluation :

Very helpful and friendly staff. My first time using UHaul and really felt taken care of down to the smallest detail.

Brian G. | Premières impressions |
Évaluation :

The entire experience went smoothly. From the trailer rental to the storage unit, it was flawless and professional.

Yvonne C. | Expérience générale |
Évaluation :

No issues the months we were there. I’ll return if needed in the future.

jean b. | Expérience générale |
Évaluation :

Convenient storage options fair pricing

Kim L. | Expérience générale |
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They were very good and helpful when I had an issue

Trisha C. | Expérience générale |
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Very friendly staff. Needed an extra day to get our stuff out and they were very accommodating.

RITA R. | Expérience générale |
Évaluation :

The staff went out of their way to be helpful

James H. | Expérience générale |
Évaluation :

Staff were horrible , very unhelpful and a pain in the BUTT! after they were informed i was moving all my stuff out , they put the stores lock on my unit and i had to call the regional manager!

kim H. | Expérience générale |
Évaluation :

I was extremely upset to find out that I did not get a refund evan though I vacated just 6 days after I was billed for the month. Other than that I loved and have used Uhaul for the last 28 years.

jeremy m. | Premières impressions |
Évaluation :

Very efficient

Brendan G. | Premières impressions |
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Simple and quick

Idell D. | Premières impressions |
Évaluation :

The guys that helped me get my rental were very helpful and were able to get me set up to where I could store my things in a timely manner. Even with one person still in training, everything was done.

darrin p. | Expérience générale |
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Excellent staff. Very helpful

Bailey S. | Premières impressions |
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Horrible customer service

Micheal S. | Premières impressions |
Évaluation :

Your customer service rep was very easy to deal with and very knowledgeable pleasant experience

Paulina B. | Expérience générale |
Évaluation :

The Menolly was exceptional at helping with everything and the staff was kind and responsive.

James R. | Expérience générale |
Évaluation :

We only had this unit for a short time. The staff was very helpful

Kerri B. | Expérience générale |
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Great customer service. Very friendly. Clean facility too.

Tonya N. | Expérience générale |
Évaluation :

The manager always goes above and beyond to help me . This is the best storage facility I have ever used.

Catherine F. | Expérience générale |
Évaluation :

We are so thankful for the U-box system and storage. What a convenient way to move!

Tod S. | Premières impressions |
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Your representative was very helpful and professional. She was absolutely wonderful with her customer service!

tommy h. | Expérience générale |
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Way Over priced, pay extra a month for 24hr access is just wrong. People who stores their belongings should be able to access it anytime without extra cost.

GINGER H. | Expérience générale |
Évaluation :

The manager there is very friendly, and gives very good customer service.

Kevin C. | Expérience générale |
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A nice facility, but a bit too pricey for most longer storage needs.

Jerica B. | Réservation |
Évaluation :

Good

Kelsey M. | Expérience générale |
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The manager is amazing.

Ronald A. | Expérience générale |
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No comments.

JESUS C. | Expérience générale |
Évaluation :

none

GILBERT R. | Expérience générale |
Évaluation :

na

clay t. | Expérience générale |
Évaluation :

Excellent service.

Non reviews have been submitted for this location.

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