Customer Reviews for U-Haul Moving & Storage of Willow Bend

9 847 évaluations

1501 Dallas Pkwy   Plano, TX 75093
(South Bound Service road of Dallas Parkway before W Plano Parkway)

(972) 735-0670

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(972) 735-0670

1501 Dallas Pkwy
Plano, TX 75093
(South Bound Service road of Dallas Parkway before W Plano Parkway)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen H.  |  Expérience générale 
Évaluation :
5

The front dashboard where one can keep some drinks/ bottles was dirty as someone had spilled something in there. I noticed it only later, as I was i hurry to pick up the cargo van at 6:30pm which was the last pick-up slot for the day.

Anurag J. 
Évaluation :
5

I was treated well so whatever you're doing it's fine with me no improvements thank you all so much

loretta G. 
Évaluation :
5

Keep doing what you're doing, listening to and taking care of your customer. Fantastic crew; Anthony, Kara, Addie and Philip can't say enough good things about them and the rest of the team…

gordon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda O. 
Évaluation :
5

The guy and the new guy that helped me were excellent. They went out of their way to check for lockers that were recently vacated. Awesome!

WYNN P.  |  Premières impressions 
Évaluation :
4

Jessica was very helpful in straightening out a few issues we had. She's an awesome asset to UHaul!

Alexis S. 
Évaluation :
5

Use U-Haul regularly for my small business. Enjoy the service and convenience. My only issue: the website is extremely slow when initially logging in. Once in, it does move quickly.

JACK G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alicia C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shantae H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy B. 
Évaluation :
1

We arrived at our check in time (8am) and did the check-in steps prior to make it faster. From 8-8:30 there was only 1 employee and the line was out the door. We didn't get our trailer until 9am which cut our rental an hour short and delayed our morning. I've used other uhaul locations many times and I've never had to wait that long.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caraon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur J. 
Évaluation :
1

The employee put down 99614 as the mileage when It was really 96615, so I was charged 3029 miles for a 5 hour rental and $2400 was taken out of my bank account. The manager at the store was no authorized to refund over $2000. This is unacceptable, especially under the current market climate and high inflation.

Dylan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
4

If there's equipment requested please make sure vehicle has those items

Shontaya J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rodolfo Y. 
Évaluation :
5

One tire had 50 psi in it . The other tire only had 25 psi and tire tead was wearing very un-even from the low air pressure.

David S. 
Évaluation :
2

Truck was in bad condition. Didnt have the dollies or pads. Waited in line for 45 min.

Jacob H. 
Évaluation :
3

You have to get more help behind the counter - I waited an hour for a rental (yes a full hour) that I had reserved ahead of time. I don't rent often enough to know about the 24/7 plan. The truck was great but the hour wait put us behind and I didn't get the full use of my time For the rental. Sad face. However, the guys helping behind the counter were very nice and helpful, they were just drowning first thing in the morning.

Kyle P. 
Évaluation :
5

Anthony ? At the Dallas Tollway location in Plano Tx was VERY helpful ... he deserves an ata boy!

ROGER D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Saige G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleksey P. 
Évaluation :
1

Your employees dented the bed of my truck. Lights didn't work on the trailer. Took almost an hour for them to get the trailer on my truck.

Eddie K. 
Évaluation :
5

Pete helped me when I dropped it off. It was 102° there was a big backup and he was working hard and had a good attitude. I run a 7 000 person business and those kinds of people are the ones you want to make sure are rewarded.

RUSSELL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT L. 
Évaluation :
5

Good service, employees smile, have good attitudes.

DAVID R. 
Évaluation :
2

I have rented from UHaul a number of times and this was by far the worst experience to date. I made a reservation through your online system, but the pads were missed by your rep and the insurance I agreed too was up charged to the next tier. Once we worked through that mess, the rep who was helping me handed over the keys without any info as to where the truck was. I asked, and he just said "in the back" and no further help was offered. When I finally found the truck, it was parked so close to the other trucks, that I had to go back to the desk and get someone to move it for me.

Morgan M. 
Évaluation :
5

According to the information on the contract the on site personnel would inspect the hook up and loading of the equipment and the towed vehicle. Therefore I chose to have the tow dolly and the towed vehicle hooked up and secured by the personnel on site. As I drove off the had forgotten to lift and replace the ramps. Several miles down the road I saw through the side mirrors that the tie down tire straps seemed loose. I stopped to check and both sides were very loose as the wheels themselves had moved as I attempted to reverse. Please do not have trainee or even new personnel doing this job as I could a catastrophe in the making.

CARLOS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALCOLMTIMOTHY H. 
Évaluation :
5

I prefer to pick up a vehical with full tank a gas and return it that way for the next customer. When picking up, I am usually on my way to pack and move items immediately!!! Several of my family members found themselves having to move on short notice due to Hugh rises in rents and getting ahead of the project would have made the situation better. But the staff there is so helpful and offer good suggestions. I have appreciated the experiences from this UHAUL facility.

susan P. 
Évaluation :
1

Though I refilled the gas as per the contract I was still got charged for the gas and all the other charges that I was not made aware when I was renting it , if known beforehand I would have gone to Home Depot , worst customer care at store not even answered the questions asked for. I asked more than 3 time , how much will I be charged I was not answered that I would be charged 115 bucks for 35 miles, I was told I would be charged like 20 bucks that's it . Don't recommend anyone here nor I am going to come back to uhaul. Thank you uhaul

Kumar P. 
Évaluation :
1

Original location did not have my trailer that I reserved. Offered no help and told me to call customer service. I called customer service (30 min wait to get someone on the phone) and had to drive across town to different location. I was 2 hours late to meet my contractors due to Uhaul's mismanagement.

Jackson D. 
Évaluation :
5

The drop off place was exceptional! Great drop off experience.

Daniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liz H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Drake L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Claudia G. 
Évaluation :
5

Clean the truck, at least the windshield.

Gabrille W. 
Évaluation :
5

S.O.

hector E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURIE W. 
Évaluation :
1

I reserved a truck the week before when I went to pickup the truck the guy said I wasn't on the schedule. I received the text message and email confirming my reservation.

DAVID T. 
Évaluation :
5

Kara and Addie are great please take care of them!

gordon B. 
Évaluation :
4

We tried and they were efficient. tail lights worked as brake or turn signal but not on running lights. I added a trailer at this location to a truck I already had rented. Overall very nice and courteous to get me back on the road.

Richard P. 
Évaluation :
5

Pickup and drop-off were very efficient, which is why I use this specific location versus many other options. This van did have a very noisy drivers side door due to it not fitting well with the door frame (perhaps door had been bent at some point).

Harold S. 
Évaluation :
5

Excellent staff

Gene K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher E. 
Évaluation :
5

Once again, excellent service. I was promptly greeted and my return was quick and hassle free. Merci.

Todd C. 
Évaluation :
5

I use this U-Haul facility a few times a year. The equipment is maintained to a high standard, the people are great, the experience is always positive.

Kyle A. 
Évaluation :
5

The location leader Noah was excellent. I was the first customer of the day on Saturday and he was very helpful. Even though the location, to his surprise , was completely out of blankets which i had prepaid to receive . He quickly found the nearest location for me to stop and get the blankets i was expecting . I was impressed by his quick attempts to remedy the situation . Self check in was easy the next evening with the app and pics w key drop. .

Brad C. 
Évaluation :
5

Good website made check in easy. Nice people.

Brad P. 
Évaluation :
5

Excellent Team and service.

Jose P. 
Évaluation :
5

Very Good

Jesus S. 
Évaluation :
1

Be transparent about costs

Tylissa B. 
Évaluation :
1

Fully disclose pricing and importance of time for reservations and drop offs

Tylissa B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katrina M. 
Évaluation :
2

My truck broke down on me and I had to jump it several times to get it to start. Also it needed new windshield wipers. It was storming badly and I couldn't see because it was worse to use my windshield wipers than just leave them off.

Justin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lacreisha M. 
Évaluation :
5

The staff was great!

Trevor D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Don A. 
Évaluation :
1

Charged me for 9 gallons of gas when I filled tank past where it was before my rental. Charger me $15 for safe move after I declined.

William C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shaye B. 
Évaluation :
4

The store location is good and very easy to find. When I went inside to finalize my rental, the attendent was cold and unwelcoming. However, when I went outside, the young man that helped me to hookup the trailer was great. He helped me with the trailer even though that was not his job. Unfortunately I can't remember his name. Also the trailer was muddy and not clean, but he cleaned it for me.

Abbas K. 
Évaluation :
2

Having the things you reserve online. If the location does not have or offer the things you reserve online, you shouldn't be able to reserve them. Also the people at the front are not helpful. It was a real inconvenience reserving things and then getting there to find out they didn't have the things I reserved.

Trelonza A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRICEL S. 
Évaluation :
1

If I make a reservation, the items that I need should be there in their entirety. Don't just remake the reservation and remove the items I previously reserved but you don't have. Also, if techs are constantly forgetting to secure trailers down, there obviously needs to be more training and better security measures in place so that trailers don't just fall off while you're driving.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karrington W. 
Évaluation :
5

The store manager is awesome!

Jermarilyn C. 
Évaluation :
1

Missing reserved dollys/trollys (Had to buy one for 80$) Missing bought sofa covers (Had to return and ask for refund)

Ahmed H. 
Évaluation :
2

The number on the trailer I rented did not match my contract. Apparently, it didn't match many other contracts that were rented that day either. I noticed it when I picked up the trailer and the person who helped me said he would correct it and would email me a corrected contract within an hour. I never received it. I called twice more requesting an updated contract and despite promises, never received it. This caused confusion when I dropped the trailer off in Lubbock, but the manager there was helpful in getting me a receipt. The personnel at the Plano-Willowbend location were completely incompetent.

Matthew H. 
Évaluation :
1

The pick up was not as promised on the app. We had to hunt down equipment, out of 5 items we received 2. I will be requesting a refund. And out of the 2 items we received, one was blankets and they were soaking wet.

Jerry H. 
Évaluation :
2

Check in took forever. This was mostly due to other renters idiocy. Also, reserved equipment (dolly) wasn't available. Rental truck had 180 000 miles on it and terribly rattley. I did my move job fine, but yeesh - the equipment experience was frustrating at best.

Peter R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITNEY C. 
Évaluation :
5

Great like always!!!

Jair C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

catherine S. 
Évaluation :
5

I would like to compliment the young woman who checked me in to the reservation. She was efficient and was very helpful when I had a question about local tolls once I had left office desk and was in the truck getting settled. I also need to compliment the young man who checked me back in later day. Very personable. Asked if everything was ok. Very nice way to end our transaction. Great representative for your company.

Julie W. 
Évaluation :
1

Je ne sais pas

Cheks D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daija W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron R. 
Évaluation :
5

The uhaul representative was very knowledgeable, professional,, and above average in every respect. Businesses need more employees like him.

Suzanne F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LaTesha G. 
Évaluation :
5

The staff was great. Everyone was helpful, friendly and professional. If I ever need a rental again I will definitely go back to this location. Keep up the great work guys!

Moses V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrett Y. 
Évaluation :
5

Manager very helpful. was an easy experience

Donald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nguyen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marco A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alann H. 
Évaluation :
3

the billing was done incorrectly. Had to spend 1/2 hour resolving this with the call center. other than that it was a good experience.

Joe A. 
Évaluation :
1

I rented a 26ft truck with equipment in advance. Was told at time of truck pick up they didn't have any equipment even though I verified it with the reservation call I received the day before. Was told when I called in to reserve my truck drop off would be next day at 9am, confirmed with reservation call and with counter same day/time. Received text message it was next day 8am. Had to to drive 16 miles extra to pick up truck and extra 21 miles to drop off. Even through there are locations closer. I was late dropping my truck off due to the inconsistent information with time and I trough my back out moving my 4 bedroom home all by myself with no equipment. I damaged most of my furniture because I had no furniture dollies and had to slide stuff on it's side on the ground and up the ramp. This is the worst experience I have ever had.

Sara A. 
Évaluation :
2

I went through the whole process of reserving online, then a 20 minute checkin process on my phone at the uhaul location. The website said an employee would come hookup the trailer to my vehicle, but there was no indication either on the website or in the parking lot where I should wait for said employee. After several minutes I asked an employee outside where I should go to get hooked up. He told me to go wait in the line inside. After about 30 minutes, I finally got to speak with Cory (whose assistance was the only pleasant part of the experience) who tells me that the employee I spoke with outside was incorrect. Cory personally hooked up my trailer so I could get on with my day. Overall it took one hour at the uhaul dealer to pick up the trailer I had already arranged.

Michael R. 
Évaluation :
4

Quick drop-off experience. Very smooth. I was however charged for 4 gallons of fuel and would like to know how with the analog gauge anyone is supposed to know they are 4 gallons off on their fuel level? Maybe the company should consider filling the gas tanks before rentals and expecting full tanks when returned. This current practice seems very suspicious to me! Just a way to charge someone additional fees!

Steven M. 
Évaluation :
5

I first dropped off my trailer at another location, and they told me after I had unhooked the trailer, that they did not accept trailers. This should be clearly indicated if your locations only service certain vehicles.

Ryan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Klaus S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve D. 
Évaluation :
5

Not really sure:.. Anthony and Kara are just fantastic!!!

gordon B. 
Évaluation :
4

Our 9ft can was spotless and clean! Also liked how they outfitted the van with rubber padding which helped protect the furniture we were moving. The location was a bit short staffed so had to wait a bit to get our van. However it too bad. Upon the return, we wished we had known the process to drop off the return for inspection, that would have saved us some time. We know for next. The location was well run and the vehicle condition was excellent unlike we have had in the past.

Louise L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
4

Elevator broken. Apparently has been 3 months.

William H.  |  Premières impressions 
Évaluation :
5

No commments

George A.  |  Premières impressions 
Évaluation :
4

Management is excellent.

veronica h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Latoya S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D.  |  Expérience générale 
Évaluation :
5

This location is great. Secure facility, friendly knowledgeable and helpful staff. Je la recommande fortement.

Steven G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Florine E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUIS M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse M.  |  Expérience générale 
Évaluation :
5

Great facility and great staff!! Helpful, nice and very calm! Will use again in the future!!!

Patricia S.  |  Expérience générale 
Évaluation :
5

Clean, staff was happy, polite, helpful! Just great!!

Patricia S.  |  Premières impressions 
Évaluation :
5

Thankyou for helping me .

ALAN R.  |  Premières impressions 
Évaluation :
5

Great staff

Craig B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WALTER G.  |  Premières impressions 
Évaluation :
5

All members of the team at the Willow Bend U-Haul were unfailingly courteous and quick to be helpful. I would recommend them without reservation as the best storage facility staff I've ever encountered.

Bruce G.  |  Expérience générale 
Évaluation :
5

The manager Cody has always been helpful& courteous. His staff have also been attentive, helpful and friendly. Have ALWATS had the best service at this location under the good management of Cody.

SHERYL S.  |  Premières impressions 
Évaluation :
5

Very pleasant and fast experience. The staff , the 2 young men were very nice and professional. Will be 1st choice if need again.

Teresa J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela M.  |  Premières impressions 
Évaluation :
5

Very helpful and friendly customer service. I would recommend this to my friends

Monica G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allynn D.  |  Expérience générale 
Évaluation :
4

Need more desk help. Stood in line multiple time due to only one person at the desk

David L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice G.  |  Expérience générale 
Évaluation :
3

In spite of many attempts, I could check-in online. The storage facility doors were not working when I arrived to unload. Because I could not check-in online, I could not get instructions to drop the truck off after hours. It should not be too hard to put up a sign about how to drop off a truck after hours. I recommend you take down your website until it works or make it much simpler for the simple-minded people like myself.

Glen W.  |  Premières impressions 
Évaluation :
5

The staff were terrific!

Landi D.  |  Expérience générale 
Évaluation :
1

The building flooded and damaged my items

Emerald S.  |  Expérience générale 
Évaluation :
4

For climate control it was very hot inside on the 2nd floor

CURTIS D.  |  Expérience générale 
Évaluation :
5

The staff went out of their way to be helpful to me.

Bruce G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kamilah M.  |  Expérience générale 
Évaluation :
5

The staff was very helpful!

Charles D.  |  Expérience générale 
Évaluation :
2

Customer Service was great, but my truck was a death trap that got HORRIBLE mpgs.

AUSTIN G.  |  Expérience générale 
Évaluation :
5

Ms. Rosa Moss helped me. She was knowledgeable and efficient and explained how the process worked. My movers said it was very safe and they pointed out what made it safe, which I appreciated. Again kudos to Rosa!

Deanne V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELISA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorena L.  |  Expérience générale 
Évaluation :
5

I have used this location multiple times for multiple reasons and always love it!! Will be back next time also. :)

Trista H.  |  Expérience générale 
Évaluation :
5

Rosa, Cassandra & Dalton at the Dallas Parkway location, far exceeded in professionalism, courtesy and demonstrating sincere concern for us. They quickly resolved several issues we had. I've been using uHaul for over 20 years and this group is the best I've ever had experienced before.

Luis M.  |  Premières impressions 
Évaluation :
5

It was an excellent experience, clean and secured and most importantly great members of staff. The manage Coddy Scott is wonderful with excellent customer rekation , pro activites, his other Staff Casandra is also great . Overall excellent experience. I will definitely recommend the store to families and friends . 5 star !

Olufolajimi A.  |  Expérience générale 
Évaluation :
5

Employees were very friendly and helpful and capable.

Craig C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARILYN J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNN W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tana e.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nelson T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlton w.  |  Expérience générale 
Évaluation :
5

Very professional

Gary S.  |  Premières impressions 
Évaluation :
4

The only problem is lack of space. But that's good for U Haul not for people needing a specific size

Catherine M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYRA N.  |  Expérience générale 
Évaluation :
5

Cody and his team are phenomenal.

FRED L.  |  Premières impressions 
Évaluation :
5

I love uhaul…Attendants were super friendly and courteous

ANGELISA S.  |  Premières impressions 
Évaluation :
2

I reserved a climate controlled space online and the price shown reflected that choice. When I got to your storage site I was told that no climate controlled spaces were available and that my reservation did not indicate climate controlled even though the price shown matched that of a climate controlled space of the size I requested online. I cancelled and found storage with a competitor.

FORREST T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia A.  |  Expérience générale 
Évaluation :
5

Kenny - the manager was very helpful. He's got a great business.!!! Thanks and keep up the good work and great service

Cynthina H.  |  Expérience générale 
Évaluation :
5

The staff was amazing! So friendly and helpful. So impressed and will never go anymore else!

Thomas W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kurtisha J.  |  Premières impressions 
Évaluation :
5

Superior staff. I rarely 'recommend' companies but my experiences with this facility and the staff has Always been above my expectations.

carlton w.  |  Premières impressions 
Évaluation :
5

On site manager Cody Scott is excellent!!

Jennifer S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin S.  |  Premières impressions 
Évaluation :
5

I ended up getting a storage that was too small and the manager Cody was able to get me another one in short notice next to the one I have. The timing was perfect as my movers were running out of time.

whitney s.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S.  |  Premières impressions 
Évaluation :
5

Everyone was helpful Very friendly and kind

Lisa K.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WM K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Issac M.  |  Expérience générale 
Évaluation :
5

Great Service and very friendly staff

Shyla G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CIRCA c.  |  Premières impressions 
Évaluation :
5

All is well

michelle h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLE H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Contrell B.  |  Expérience générale 
Évaluation :
5

Crew above and beyond.

KARL S.  |  Expérience générale 
Évaluation :
5

If I ever move again, I hope not, but I'll use Uhaul truck and storage again. Y'all made it so easy, and affordable. I tell everyone how amazing it was to get my storage while we were driving to Dallas, before I ever arrived! Thank you again Uhaul!

RHONDA S.  |  Expérience générale 
Évaluation :
5

Ken, the owner/managers was very patient and accommodating He explained everything thoroughly and helped us make sure we understood how everything worked. He and one of his team members even went so far to make sure the locking mechanism and latch were working smoothly and that we had no problems operating Hats off to all the crew. Nice job!!!

Cynthina H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allynn D.  |  Premières impressions 
Évaluation :
5

Super friendly staff and team. The manager has always been so great.

Jeffrey H.  |  Expérience générale 
Évaluation :
4

Great experience. I just wish I would have got the 5 by 10 unit I asked for. I got 2 small units side by side and it made it much harder to get certain pieces in it. But besides that it was awesome.

NICHOLE H.  |  Premières impressions 
Évaluation :
5

The team was very helpful. Meet all of my moving needs. Thanks

William B.  |  Expérience générale 
Évaluation :
5

Annabelle was fantastic

Darrian G.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zarak J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alton r.  |  Expérience générale 
Évaluation :
5

S.O.

KENDRICK C.  |  Premières impressions 
Évaluation :
5

Although I was able to check in with the mobile link I had, I received excellent onsite help regarding my building security access code. I have received great service at this facility in the past. Convenience combining a truck rental made me choose this location as well.

John Z.  |  Online Move In 
Évaluation :
5

Clean as a whistle, friendly staff

TRENT K.  |  Premières impressions 
Évaluation :
4

Kammeton needs a little more training, but managed to take care of me.

David L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah D.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

James B.  |  Premières impressions 
Évaluation :
5

Cody is the best, he was very helpful the entire time. That very important considering my unfortunate situation I was in. He made in a bit easier.

Brittany G.  |  Expérience générale 
Évaluation :
5

Very professional, friendly and efficient staff. The process was quick and smooth. Extremely clean facility!

dennis r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

muhammad h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRAMMELL K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEISHA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances P.  |  Premières impressions 
Évaluation :
5

Very accommodating. Friendly and helpful staff. Rented a truck, then rented a storage unit. Could not have asked for better service.

Martha L.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle.

Terry J J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

philip v.  |  Expérience générale 
Évaluation :
2

My dissatisfaction relates to the final month of the contract not being prorated. i moved out on the 13th of September, and had paid full rent until October 8th. I know of no other rental service where the move out date has no proration.

Troy B.  |  Expérience générale 
Évaluation :
5

Keep up the good work.

KENNETH S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda K.  |  Expérience générale 
Évaluation :
5

This facility was well maintained

joseph k.  |  Expérience générale 
Évaluation :
5

Kenneth was a major help from day 1! I love this location on Dallas Parkway, I’ve never had any issues.

Alexis W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson T.  |  Expérience générale 
Évaluation :
3

While the facility didn't have trash or bugs that I could see...other than the front corner where people pile their discarded furniture and belongings...my only complaint is that the entire storage facility reeked of moth balls. Like REEKED! The odor hits you as soon as the sliding doors open and is so terribly strong that my belongings now reek. I'm now forced to dry clean the majority of my clothing hoping the odor will dissipate.

Kena H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charles w.  |  Expérience générale 
Évaluation :
5

Thank you for a great storage unit.

Carl S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrienne C.  |  Expérience générale 
Évaluation :
5

Ken was very helpful and nice.

KELLY M.  |  Premières impressions 
Évaluation :
4

Some water apparently leaked/dripped into my space. Water marks were apparent on the side of some boxes. Damage was slight. There was no standing water when I visited, which was infrequently.

JOHN M.