Évaluations des clients U-Haul Moving & Storage of Willow Bend

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Willow Bend

Cote générale :

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Kiara C.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas W.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT S.
Évaluation :

Thanks to Ken for the quick and speedy check-in. Very professional and easy to talk to. Also, special thanks to Theo. He was also extremely helpful, courteous, and friendly!!

Michele H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

REED C.
Évaluation :

Customer Service was excellent.

Crystal L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL J.
Évaluation :

The paperwork said to call a number when i arrived, which I did Mid-Saturday afternoon. The guy answered and said oh are you out front I'll send our guy out to check you in and he took all of 5 mins and got me all set up and on my way with no issues. Awesome. But maybe just have a bell or something to let the check in guys know you're here.

Regina V.
Évaluation :

The truck was clean but had squeaky brakes that needed to be looked at

Brandon Y.
Évaluation :

They did appear to be short staffed. With that said, the staff did not come across overwhelmed. They were great.

Maurice G.
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Le client n'a pas laissé de commentaire.

Stephen S.
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Le client n'a pas laissé de commentaire.

Donald T.
Évaluation :

The staff was efficient and courteous. I'll definitely rent from this location in the future.

tyrone F.
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Le client n'a pas laissé de commentaire.

Joel W.
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Outstanding customer service by the team, pick up and drop off. Well done.

MICHAEL K.
Évaluation :

Warn about tollroad charges. there must be a way to temporarily put these on existing accounts for a specific period. I felt like that advice myst come from you at the initial pick up.

Gary B.
Évaluation :

Nothing

RAYMOND H.
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Le client n'a pas laissé de commentaire.

LLOYD S.
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Le client n'a pas laissé de commentaire.

barry B.
Évaluation :

The guy initially ring me up for pads when i did not order them but when i return the truck the other employee caught it. He was amazing the evening shift guy

Robert B.
Évaluation :

Have four wheel furniture dollies available for rent. I was surprised to find out they do not stock them at this facility.

PAUL S.
Évaluation :

Le client n'a pas laissé de commentaire.

austin A.
Évaluation :

All good quick, easy and close by drop off. No hassles 👍

Connie A.
Évaluation :

The salesperson was very helpful. He showed me the truck and helped to adjust the mirrors on the truck. He printed off an old receipt from my account. Thank you.

TANNER H.
Évaluation :

Everyone was very helpful and courteous

STEVEN B.
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Le client n'a pas laissé de commentaire.

WILLIAM G.
Évaluation :

Best rental experience I've ever had. Thank you!!!!

Regina V.
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Le client n'a pas laissé de commentaire.

DANIEL G.
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Le client n'a pas laissé de commentaire.

ANDREW G.
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Le client n'a pas laissé de commentaire.

Paul R.
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Le client n'a pas laissé de commentaire.

philip v. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Gene K.
Évaluation :

Super nice staff

Selina E.
Évaluation :

Everyone was so kind.

Michael K.
Évaluation :

Disappointed in the process of pickup via the app. App sent me to a lockbox w/o a code to get key, I was then told by the app chat help and a nearby agent to find cargo can first. We went to find van, and agent said this is it. Turns out this was NOT it. The vehicle was under repair. Went inside, was re-assigned a vehicle. They spent time looking for it and told me it was stolen. Next they gave me another vehicle and new paper work. All in all took ~ 30+ minutes, app never worked, and team seemed to have no clue where their vehicles were not does the app.

Esperanza E.
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Le client n'a pas laissé de commentaire.

Paul S.
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awesome service

Paul S.
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first rate service

Reza N.
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Keep up the good work.

Daniel F.
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Le client n'a pas laissé de commentaire.

MARK B.
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Perhaps offer coffee and a place to sit... otherwise a great experience... everyone was friendly and professional.

Ronald B.
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Le client n'a pas laissé de commentaire.

ABRAHAM A.
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Le client n'a pas laissé de commentaire.

Mike N.
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Le client n'a pas laissé de commentaire.

Roger R.
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Le client n'a pas laissé de commentaire.

Mary M.
Évaluation :

Staff was extremely helpful on all the days I went in. I could not have had a better experience.

Robert K.
Évaluation :

Staff is great - helpful and very professional !

EDWARD L.
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Truck was ready as promised and return was easy.

JAMES A.
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Le client n'a pas laissé de commentaire.

JEFFERY P.
Évaluation :

Make the drop off faster during office hours. If I were to drop off after hours, I would not have to go through all the checks I was instructed to do such as signal lights, waiting to verify tire pressure is correct and move trailer to a particular spot

Ganesh K.
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Le client n'a pas laissé de commentaire.

Mary B.
Évaluation :

The employees who helped us were fast, friendly and very helpful.

Kevin B.
Évaluation :

Reserved 5x8 trailer 3 days in advance. But when I got to u-haul, they did not have a 5x8 trailer available. They had a 4x8, which they substituted, But I was not able to move everything I had planned because of the smaller size.

Stan H.
Évaluation :

Le client n'a pas laissé de commentaire.

David C.
Évaluation :

Have the person who gets you started with the truck stay with you until you drive off. I had a question and I had to go and get him.

Brandon B.
Évaluation :

You are charge too much money, there's a fee for everything. You really try to get people on the price due to gas or changes or Tolls. What I spent at U-Haul could've easily been spent having people move me and I would not have had to do the work. I will never use U-Haul to move again.

Elizabeth W.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID B.
Évaluation :

When I picked it up the representatives were kind and helpful and helped me but when I returned it a lady helped me outside their building in the designated return area. She was a little rude and when I got a call the next day asking me if I was planning on returning the trailer I found out she didn't handle my return correctly. I was told by her that I didn't need a return receipt that she was going to handle it for me which she obviously did not do so perhaps a little loosing of her attitude and retraining her to the job in handling returns for her employer might be in order

CLAYTON R.
Évaluation :

The $149 “temporary charge” to my card has become permanent. I have no indication of why this temporary charge even happened. I have no explanation of this charge not being reversed as your customer service attested would happen. Therefore I cannot recommend your services.

James L.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT M.
Évaluation :

The location was clean. The representative spoke more to her co-worker than the us, the customer. The representative was not dressed professionally at all; she was dressed in bootie shorts and a tee-shirt. The truck smelled like an old smoky, dirty bar; I felt like I developed asthma after riding in the pickup truck.

CHANTEL C.
Évaluation :

charge too much

STANLEY H.
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Le client n'a pas laissé de commentaire.

Donnie C.
Évaluation :

Plano was not my originally requested pickup location, but Uhaul called me the night before pickup to let me know that my "Guaranteed" location did not have the truck I requested. This is a HORRIBLE practice, I had to drive an additional 24 miles for 7AM pickup for a vehicle that I had to have. Fix that and you're good.

JANILDA I.
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Le client n'a pas laissé de commentaire.

Chase U.
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Truck was fine but when I checked it back in they did not handle the process correctly. 2 hours later I got called saying I didn't turn in the truck and had to go through a whole process to get it resolved.

Lisa R.
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Le client n'a pas laissé de commentaire.

RICHARD H.
Évaluation :

Keep up the good work.

YULIMER F.
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Le client n'a pas laissé de commentaire.

chou hsih H.
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Le client n'a pas laissé de commentaire.

JAMES P.
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Le client n'a pas laissé de commentaire.

Kimberly W.
Évaluation :

Really polite and helpful

BRIAN D.
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Le client n'a pas laissé de commentaire.

RONALD B.
Évaluation :

Le client n'a pas laissé de commentaire.

STEPHEN RAY K.
Évaluation :

Ken is amazing....... when I went onsite I was able to talk to him and work out all kinks I as having trying to set up a corp account. 5 stars

Anthony M.
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Le client n'a pas laissé de commentaire.

Brittny B.
Évaluation :

Customer service was great.

GRAHAM S.
Évaluation :

Le client n'a pas laissé de commentaire.

Craig B.
Évaluation :

Nothing to mention at this time -- all good!

Daniel B.
Évaluation :

The key drop box location was not super apparent. I've had other stores where the keys are secured in the brick and mortar, it was where I expected them to be.

Sharlynn T.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven W.
Évaluation :

Provide step by step instructions about after hours check in. I did not realize I had to be on site to check in. I spent 22 minutes on hold once I got home to check in.

LEONARDO H.
Évaluation :

When I rented the truck they asked me if I wanted to rent a dolly. He replied that he did not need it. when I get to start loading the truck. I see there is a dolly. never use it. and they are charging me. This is an abuse. What are they asking for then? I demand a refund of the $ 7 for renting a dolly that I said I didn't want.

TILL DAWN T.
Évaluation :

The leasing agent, Michele, was fun and pleasant to work with. She answered all my questions and made sure I understood the contact before leaving the facility. Ken, the manager was also, very nice and efficient.

Andrew S.
Évaluation :

Equipment was in good shape overall. Pay attention to little things like windshield wipers. The blades were old and dry. Would not clean the windshield or wipe off the water from the spray!

CARLOS C.
Évaluation :

The service was really good l, and the treatment was awesome, I'm grateful with the service.

BLIXA M.
Évaluation :

Le client n'a pas laissé de commentaire.

KYLEE C.
Évaluation :

Le client n'a pas laissé de commentaire.

SUSAN S.
Évaluation :

Windshield dirty. All else ok w van

Jessica F.
Évaluation :

Le client n'a pas laissé de commentaire.

Chris J.
Évaluation :

Everything was perfect.

antonio R.
Évaluation :

Not happy with the forced insurance due to me having my own and no reimbursement when filling the gas over what it started with

BROOKE M.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN J.
Évaluation :

Check-out and check-in process was smooth and the Team were very professional. I'd use them again in a heartbeat

ROGER R.
Évaluation :

Always great service from UHaul Willow Bend.

GREGORY P.
Évaluation :

Le client n'a pas laissé de commentaire.

Brandon J.
Évaluation :

Order more appliance dollies

Christianne K.
Évaluation :

I love the self service option! Team was great helping me pickup and drop off.

Socrates C.
Évaluation :

Le client n'a pas laissé de commentaire.

Marshall M.
Évaluation :

Le client n'a pas laissé de commentaire.

RYAN C.
Évaluation :

When we booked our truck online we were quoted $54 for the day including safemove insurance plus 74 cents/mile. At pick up, our estimated charges jumped to $93, and we were charged 99 cents per mile. The truck was at 1/4 tank when we picked it up. We stopped for gas and put enough to get it back to 1/4 tank. We now have been sent a receipt for $159 including over $40 in fuel charges even though we returned at the same amount. They are saying we were below by 1/16 of a tank. There was no working with us. We were also told that the 99 cents/mile is the weekend rate, but those dates were entered at time of booking. I will never use this location again. I have never had this issue before. Management was not helpful in the least.

Christine H.
Évaluation :

Le client n'a pas laissé de commentaire.

Cynthia D.
Évaluation :

Cody Scott was awesome as well as the staff in there.

AUDREY C.
Évaluation :

Le client n'a pas laissé de commentaire.

Troy B. | Expérience générale |
Évaluation :

My dissatisfaction relates to the final month of the contract not being prorated. i moved out on the 13th of September, and had paid full rent until October 8th. I know of no other rental service where the move out date has no proration.

KENNETH S. | Expérience générale |
Évaluation :

Keep up the good work.

SCOTT P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Amanda K. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

joseph k. | Expérience générale |
Évaluation :

This facility was well maintained

Alexis W. | Expérience générale |
Évaluation :

Kenneth was a major help from day 1! I love this location on Dallas Parkway, I’ve never had any issues.

Thomas H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Nelson T. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Kena H. | Expérience générale |
Évaluation :

While the facility didn't have trash or bugs that I could see...other than the front corner where people pile their discarded furniture and belongings...my only complaint is that the entire storage facility reeked of moth balls. Like REEKED! The odor hits you as soon as the sliding doors open and is so terribly strong that my belongings now reek. I'm now forced to dry clean the majority of my clothing hoping the odor will dissipate.

charles w. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Carl S. | Premières impressions |
Évaluation :

Thank you for a great storage unit.

Adrienne C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

KELLY M. | Premières impressions |
Évaluation :

Ken was very helpful and nice.

JOHN M. | Expérience générale |
Évaluation :

Some water apparently leaked/dripped into my space. Water marks were apparent on the side of some boxes. Damage was slight. There was no standing water when I visited, which was infrequently.

Shaterica L. | Premières impressions |
Évaluation :

The African American girl can be more friendly and a little bit more helpful but the other two staff was EXCELLENT KEN I believe was his name he was the general manager and the young girl who helped with our trailer was EXCELLENT but the other girl she need a little more training to go on her attitude and how to properly assist customers, we walked in she was dull and boring with a slight attitude barely helped us, gave us our answer on our RSVP and that was didn’t try to help us find a different location she didn’t do anything she was horrible! People with attitudes like hers will make someone not want to come back but luckily the other two was there and they did a great job at it! I’m (black as well btw) I can’t remember her name so that’s why I said African American girl

kenneth s. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Diana W. | Expérience générale |
Évaluation :

No issues at all!

Ladysher A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

BRITTNEY T. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

James A. | Expérience générale |
Évaluation :

Great place will use them again if needed

Ricardo Y. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Charlotte G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Barbara P. | Expérience générale |
Évaluation :

I did not experience any problems with or at the facility. Would totally have no problem recommending it to anyone. (Plus, it is easy to find)

kenneth s. | Premières impressions |
Évaluation :

From the moment I walked in the door, I had a great experience!

Timothy G. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Lawrence W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jacob K. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT W. | Expérience générale |
Évaluation :

We have been there for 12 years I think. We liked it a lot. Unfortunately we moved too far away and my office is now downtown Dallas

Nelson T. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Nguyen N. | Premières impressions |
Évaluation :

Service took so long I have to wait 20 minutes and then I have to go through all process 30 minutes and it will make me feel so tired

rachel a. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Amanda K. | Premières impressions |
Évaluation :

All around awesome!

Alexandra P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

keanna c. | Expérience générale |
Évaluation :

There is a really sweet African American guy that made the move out so smooth. He really went above and beyond, especially with everything going on. Great customer service. Thanks guys!

richard m. | Premières impressions |
Évaluation :

Staff was very knowledgeable and acted like they really cared about your needs. Prices could be a little better.

Joseph C. | Expérience générale |
Évaluation :

My wife and I have been to countless U-Haul facilities across North Texas and by far U-Haul Willowbend has been the best location without a doubt.

Ian C. | Premières impressions |
Évaluation :

Kenneth was remarkably helpful with everything I needed. Great experience.

Till T. | Expérience générale |
Évaluation :

The staff, facility and rental process was first rate. I would highly recommend the U-Haul at Willowbend.

Stephen E. | Expérience générale |
Évaluation :

The staff was extremely helpful!!!

Ashton S. | Expérience générale |
Évaluation :

Changed lock on my unit and removed my belongings

Rich H. | Expérience générale |
Évaluation :

Great custumer service!

Shannon H. | Expérience générale |
Évaluation :

Everything went smoothly and I was able to store my stuff between my move out and move in date. Some of the staff are a little apathetic and mumble a little. But they are otherwise friendly & helpful.

Felix C. | Premières impressions |
Évaluation :

Friendly staffs

Izear H. | Online Move In |
Évaluation :

Rating based on my first time UHaul Storage rental. We should have gone to location for better instructions and physical look at storage size. We need to upgrade to next size. Also an alarm went off.

Gregg R. | Expérience générale |
Évaluation :

Great staff, clean unit, no issues whatsoever.

Tammy P. | Expérience générale |
Évaluation :

Very clean and the people were friendly

Rich H. | Premières impressions |
Évaluation :

Chris was very nice.

Janice W. | Expérience générale |
Évaluation :

I saw rat or mice droppings on my belonging while I was moving the furniture from the unit.

Anita S. | Expérience générale |
Évaluation :

Very helpful staff

Clint T. | Premières impressions |
Évaluation :

The representative at the counter was very friendly and helpful, a definite step above previous visits to this location.

MICHAEL M. | Expérience générale |
Évaluation :

Everything was great with the unit. Never had a problem with access or cleanliness. My problem was that the price for the unit went roughly halfway through our time there. That was truly upsetting.

Kristin S. | Expérience générale |
Évaluation :

Staff was so kind and helpful but communication was poor. Especially between UHAUL corporate and the location. Multiple issues across the board with poor follow through.

David L. | Premières impressions |
Évaluation :

They made the process very easy. The lady was fast and efficient

Jay a. | Premières impressions |
Évaluation :

Very thorough and kind

susanne f. | Expérience générale |
Évaluation :

Super location, facility, staff. Will HIGHLY recommend.

tana e. | Premières impressions |
Évaluation :

the team is great.

Dorothy V. | Premières impressions |
Évaluation :

Excellent service! Friendly, Fast, Very Courterous!

TAMI S. | Expérience générale |
Évaluation :

Very satisfied with the service and facility for the last several years we’ve rented a storage unit.

Jesus S. | Premières impressions |
Évaluation :

Exelent service

STEVE K. | Expérience générale |
Évaluation :

Very clean staff was professional

Denise K. | Expérience générale |
Évaluation :

The staff was friendly sometimes. But the staff was more friendly then the managers

Wendll S. | Expérience générale |
Évaluation :

Good place friendly staff. Would use this place again if I need it.

LATRIVIA R. | Expérience générale |
Évaluation :

The GM was great. We called him after hours, and he answered our call and provided assistance. He was very helpful throughout the whole process. I never have any problems when I come to this location.

COSTCO W. | Expérience générale |
Évaluation :

We simply needed to save money so we moved our storage in house.

Howard D. | Expérience générale |
Évaluation :

None

Jose T. | Expérience générale |
Évaluation :

Great customer service!! Would comeback when the need for storage is presented.

Michael c. | Premières impressions |
Évaluation :

very friendly and helpful

James B. | Expérience générale |
Évaluation :

Great except for 1 thing - while moving out we found rat pee on a piece of furniture and droppings on the lids to a couple boxes

Ashley D. | Réservation |
Évaluation :

The team at Willow Bend is amazing always! The friendly team members are warm, welcoming and more than willing to assist! Thank you for a great hassle free experience!

Jerome N. | Expérience générale |
Évaluation :

Great staff

Doris M. | Expérience générale |
Évaluation :

The service was excellent. However, they were a little slow in closing out my unit. I received a notice to pay rental fee after my unit was closed out.

Anna H. | Expérience générale |
Évaluation :

The wrost Uhal I've been to ever!!!

Kevin D D. | Réservation |
Évaluation :

great service

Janette Santana W. | Expérience générale |
Évaluation :

Very good place everyone was nice and helpful

Marvetta P. | Expérience générale |
Évaluation :

The manager at this location has very poor customer Service skills and He is very rude and for that reason I went else where for my storage needs. The other employees have great attitudes.

LAURIE P. | Expérience générale |
Évaluation :

Very quick service!

Jeffrey B. | Expérience générale |
Évaluation :

Great service.

Non reviews have been submitted for this location.

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