Great experience.Bruce R.
Customer Reviews for U-Haul Moving & Storage of Willow Bend
Pour nous contacter
Plano, TX 75093
(South Bound Service road of Dallas Parkway before W Plano Parkway)
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great locationDAVID R.
Best Uhaul to go to in Texas good rate and best customer service there for what you need.MICHELE H.
Nothing keep doing what you are doingMICHAEL H.
Le client n'a pas laissé de commentaire.RAMON P.
Very efficentScott R.
Le client n'a pas laissé de commentaire.KYUNG C.
Staff was super friendly and efficient!Ore C.
Guy was rude. ended up getting a discount but he was still rude for no reason.ANDREIA O.
Le client n'a pas laissé de commentaire.SCOTT HATLAND S.
They guys working there were great: friendly, efficient.BRIAN G.
Great Customer ServiceLATRICE J.
Le client n'a pas laissé de commentaire.Abhishek K.
Le client n'a pas laissé de commentaire.JAMES S.
Delieon was very helpful at the Plano location and the vehicle was clean and exactly what I needed for the job.Bethany M.
Le client n'a pas laissé de commentaire.WILLIAM G.
Le client n'a pas laissé de commentaire.NICHOLE H. | Expérience générale
Le client n'a pas laissé de commentaire.Ronald M.
Le client n'a pas laissé de commentaire.JOSE Y.
Le client n'a pas laissé de commentaire.MIKE R. | Expérience générale
Le client n'a pas laissé de commentaire.ADELSO R.
This is, by far, the best U-Haul dealer I have ever seen or heard of. Everyone there is amazing. A big thank you going out to Michelle for always being so pleasant and helpful. As you get older, people's attitude carries a lot more weight. This is where everyone really shines at this U-Haul location. Keep up the good work team. They do a great job under a constant heavy workload. Memo to the owner: give your people a raise and a bonus please! Thank you, KarlKARL H.
Le client n'a pas laissé de commentaire.Contrell B. | Expérience générale
Crew above and beyond.KARL S. | Expérience générale
Le client n'a pas laissé de commentaire.GERMAN C.
Le client n'a pas laissé de commentaire.JERRY S.
Le client n'a pas laissé de commentaire.Jorge L.
This Uhaul location has the friendliest customer service, all employees are very nice. I've been coming here for so long and so often due to the nature of my business and I won't be looking for any other Uhaul location anytime soon. The Manager Cody is amazing and he provides the best customer service ever!Victor A.
Le client n'a pas laissé de commentaire.TYRONE J.
Le client n'a pas laissé de commentaire.GREGORYJOHN B.
Staff was cordial and helpful.ROBERT H.
Sales guy was great, very well spoken, and gave all the information needed!EDUARDO LUIS L.
Keep being personable to all people.FELIX G.
If I ever move again, I hope not, but I'll use Uhaul truck and storage again. Y'all made it so easy, and affordable. I tell everyone how amazing it was to get my storage while we were driving to Dallas, before I ever arrived! Thank you again Uhaul!RHONDA S. | Expérience générale
They were nice and made sure that I was taken care of. Easy process and didn't have to hook or unhook the trailerSAIFUR M.
They were professional, accommodating, knowledgeable , available/astute, and attentive to your every need. I really appreciated their great customer service attitudes. And the on duty manager was wonderful . I would recommend this shop/location/facility all day. Thank you, everyone ( that includes the check-in gentlemen).Tonya G.
Le client n'a pas laissé de commentaire.Anthony S.
Le client n'a pas laissé de commentaire.Casimir C.
Very Easy Check in and Drop Off. Pleasant folks to deal with as well.Keith H.
The self drop off was very easy and useful.Kaylee Y.
Ken, the owner/managers was very patient and accommodating He explained everything thoroughly and helped us make sure we understood how everything worked. He and one of his team members even went so far to make sure the locking mechanism and latch were working smoothly and that we had no problems operating Hats off to all the crew. Nice job!!!Cynthina H. | Premières impressions
I am aware the governor of Texas said Masks are no longer a mandate and U-Haul personnel has always worn their masks safely & with respect for others.... but there were lots of other customers who refuse to wear the mask or practice safe distances. In the news everyday, business owners and workers are assaulted for asking them wear the mask. How about not Renting the Equipment to those folks.IZEAR H.
Le client n'a pas laissé de commentaire.Allynn D. | Premières impressions
Super friendly staff and team. The manager has always been so great.Jeffrey H. | Expérience générale
Everything is perfectSANTOS H.
Super nice employees that were always helpful. I rented storage there twice and rented multiple trucks from there. They are a great team.JEFFREY P H.
I went there and Deleion Voss help me with everything, thank youAYMAN A.
Le client n'a pas laissé de commentaire.RAYMOND RICHARD A.
Le client n'a pas laissé de commentaire.RONALD E.
Le client n'a pas laissé de commentaire.ROMILDO C.
Great Experience!JAMES M.
The online check-in was a hassle -- didn't work. When asked for an alternate form of identification, I opted to provide my wife as another contact and the system wouldn't accept her phone number, saying it was the one associated with the reservation. It was not -- my number was on the reservation. The office representative had to re-create the transaction. Online return worked fine, however.SCOTT R.
Le client n'a pas laissé de commentaire.Jerica D.
Le client n'a pas laissé de commentaire.ROBERT S.
The equipment (auto transport) performed flawlessly and was very reasonable. The customer service setting up the rental was great. The staff at the location, however, was slow, the process was clunky, and when I called to ask about return I was on hold for over 16 minutes before giving up.ROBERT R.
Le client n'a pas laissé de commentaire.STEVEN L.
Le client n'a pas laissé de commentaire.BRIAN H.
Wait to sign up for a truck can take awhile-ALFRED M.
Le client n'a pas laissé de commentaire.CHULHEE K.
Le client n'a pas laissé de commentaire.DAVID H.
Great experience. I just wish I would have got the 5 by 10 unit I asked for. I got 2 small units side by side and it made it much harder to get certain pieces in it. But besides that it was awesome.NICHOLE H. | Premières impressions
Le client n'a pas laissé de commentaire.Hanna M.
Asked for a dolly and furniture pads, the truck didn't have them, they charged me anyways, I complained about it and got charged anyways.Santiago T.
The team was very helpful. Meet all of my moving needs. ThanksWilliam B. | Expérience générale
Annabelle was fantasticDarrian G. | Online Move In
Every one in the Willowbend locations showed excellent customer service. I wasn't able to return it the same day due to some move in issues & had an unknown extra charge. Cody the AGM was so nice & helpful resolving & helping me. Made this moving portion so easy & painless. Thank you so much to the Willowbend team.ANGEL C.
Le client n'a pas laissé de commentaire.CHASITY E.
Le client n'a pas laissé de commentaire.Zarak J. | Premières impressions
I strongly recommend you send all customers to this location. I reserved a rental truck at Midway Beverage 19019 Midway Road and got there only to find no truck. This created problems as I was on a schedule; blow my schedule all to hell. Cost me time and money. I am looking for U-Haul to uphold their 50 $guaranty!!!Jeffery L.
Le client n'a pas laissé de commentaire.Laura S.
I came to return the 6 X 12 trailer tonight but could not get the trailer disconnected from my hitch ball! I will bring the trailer in the morning! Please notify the location! Contract # 88930936 Marc T. Babineaux 337-519-4160Marc B.
Le client n'a pas laissé de commentaire.alton r. | Expérience générale
S.O.KENDRICK C. | Premières impressions
Call me 601-718-7688KEARNEY B.
Le client n'a pas laissé de commentaire.ZELINDA C.
Guy that helped me out was lazy and made me feel like he did not want to do his job. On top of that I asked him to upgrade me to 15 foot truck. Completely ignored me and walked me over to a 10 ft truck handed the keys.Ginelie B.
Although I was able to check in with the mobile link I had, I received excellent onsite help regarding my building security access code. I have received great service at this facility in the past. Convenience combining a truck rental made me choose this location as well.John Z. | Online Move In
Le client n'a pas laissé de commentaire.BRITTON B.
Clean as a whistle, friendly staffTRENT K. | Premières impressions
Le client n'a pas laissé de commentaire.DEBRA M.
Le client n'a pas laissé de commentaire.ALAN T.
Le client n'a pas laissé de commentaire.GARY F.
Drop off employee was extremely friendly and helpful in the process of turning in the truck..ORRY J.
Le client n'a pas laissé de commentaire.YORANDA M.
Nothing at allTricia G.
Reserved a furniture dolly, but none at the location, very disappointedJOHN P.
The interior of the truck was still dirty from the previous renter to include a large amount of pet hair. The vehicle had damage on it that I HAD to note, it should have been noted or repaired. The unit it self would bounce at 55-60 mph. This created a hazardous situation.Erica M.
This time service was great! I noticed a different person (I think Kevin) he was great and same white female from last time I rented. She's always greatJEFFERY P.
Le client n'a pas laissé de commentaire.David G.
Usually a pretty busy drop off. That's the only downfall but they are a really cool team so it evens out and makes it worth it.parrish G.
Le client n'a pas laissé de commentaire.JOSHUA W.
Kammeton needs a little more training, but managed to take care of me.David L. | Expérience générale
Kenneth and his team did a great job and look forward to making this my go to dealer from now on. They made sure everything was good to go and got me the best deal after my original appointment was moved. Merci encore!PAUL S.
Le client n'a pas laissé de commentaire.BRIAN ANTHONY K.
Le client n'a pas laissé de commentaire.Makia C.
I am always frustrated by the misleading 19,95 $ a day banners on the sides of your vans and trucks. I had the van for less than two hours and put less than 50 miles on it and the charge was over 60,00 $. That's fine, but 19,95 $ plastered on the side of the van is a lie.David H.
Friendly, helpful staff.ELIZABETH D.
Le client n'a pas laissé de commentaire.GARY F.
Le client n'a pas laissé de commentaire.Yaroslay R.
Le client n'a pas laissé de commentaire.DEBORAH D.
I want it known that the guy who was working inbound truck returns was SO RUDE! He actually yelled at me and told me to wait on him then proceeded to leave and forget about me. I didn't even need him, because I was dropping off a trailer and there was another representative available to help with trailers but the truck intake fella couldn't bother to tell me that. He just screamed and yelled and really was quite rude to me.Joshua W.
My experience was great, everyone was friendly and helpful....will definitely be back again!SHANNON S.
Le client n'a pas laissé de commentaire.Deborah D. | Expérience générale
Le client n'a pas laissé de commentaire.BYRON L.
Le client n'a pas laissé de commentaire.James B. | Premières impressions
Le client n'a pas laissé de commentaire.VICTORIA K.
Le client n'a pas laissé de commentaire.NATASA R.
Le client n'a pas laissé de commentaire.lewis M.
Best location, pass few other ones on the way to this one, don't need reservation, always lots of choices. Manager and his stuff super nice and professional.DANIEL N.
Cody is the best, he was very helpful the entire time. That very important considering my unfortunate situation I was in. He made in a bit easier.Brittany G. | Expérience générale
They ROCK!ALAN M.
Honestly the service was great but I was charged for a dolly I didn't receiveRobert M.
I received a notice that I have a bill still owed ? I used the truck to my advantage? But returned it a day ahead of schedule? Don't understand why getting a notice of having charges still pending? Especially when returned rental 1 day ahead of time?Anthony T.
Le client n'a pas laissé de commentaire.Thomas S.
Le client n'a pas laissé de commentaire.Carla D.
Very professional, friendly and efficient staff. The process was quick and smooth. Extremely clean facility!dennis r. | Premières impressions
Le client n'a pas laissé de commentaire.Andrew M.
Customer service was excellent. I would definitely use again and recommend to anyone.CLYDE S.
Kevin was extremely helpful and a pleasure to deal with.PAUL C.
Le client n'a pas laissé de commentaire.Grace D.
Le client n'a pas laissé de commentaire.muhammad h. | Expérience générale
Le client n'a pas laissé de commentaire.TRAMMELL K. | Expérience générale
Le client n'a pas laissé de commentaire.KEISHA S. | Expérience générale
Le client n'a pas laissé de commentaire.Frances P. | Premières impressions
Very accommodating. Friendly and helpful staff. Rented a truck, then rented a storage unit. Could not have asked for better service.Martha L. | Premières impressions
Excellent service à la clientèle.Terry J J. | Expérience générale
Le client n'a pas laissé de commentaire.Michele H. | Expérience générale
Le client n'a pas laissé de commentaire.Crystal L. | Expérience générale
Le client n'a pas laissé de commentaire.philip v. | Expérience générale
My dissatisfaction relates to the final month of the contract not being prorated. i moved out on the 13th of September, and had paid full rent until October 8th. I know of no other rental service where the move out date has no proration.Troy B. | Expérience générale
Keep up the good work.KENNETH S. | Expérience générale
Le client n'a pas laissé de commentaire.SCOTT P. | Expérience générale
Le client n'a pas laissé de commentaire.Amanda K. | Expérience générale
This facility was well maintainedjoseph k. | Expérience générale
Kenneth was a major help from day 1! I love this location on Dallas Parkway, I’ve never had any issues.Alexis W. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas H. | Expérience générale
Le client n'a pas laissé de commentaire.Nelson T. | Expérience générale
While the facility didn't have trash or bugs that I could see...other than the front corner where people pile their discarded furniture and belongings...my only complaint is that the entire storage facility reeked of moth balls. Like REEKED! The odor hits you as soon as the sliding doors open and is so terribly strong that my belongings now reek. I'm now forced to dry clean the majority of my clothing hoping the odor will dissipate.Kena H. | Expérience générale
Le client n'a pas laissé de commentaire.charles w. | Expérience générale
Thank you for a great storage unit.Carl S. | Premières impressions
Le client n'a pas laissé de commentaire.Adrienne C. | Expérience générale
Ken was very helpful and nice.KELLY M. | Premières impressions
Some water apparently leaked/dripped into my space. Water marks were apparent on the side of some boxes. Damage was slight. There was no standing water when I visited, which was infrequently.JOHN M. | Expérience générale
The African American girl can be more friendly and a little bit more helpful but the other two staff was EXCELLENT KEN I believe was his name he was the general manager and the young girl who helped with our trailer was EXCELLENT but the other girl she need a little more training to go on her attitude and how to properly assist customers, we walked in she was dull and boring with a slight attitude barely helped us, gave us our answer on our RSVP and that was didn't try to help us find a different location she didn't do anything she was horrible! People with attitudes like hers will make someone not want to come back but luckily the other two was there and they did a great job at it! I'm (black as well btw) I can't remember her name so that's why I said African American girlShaterica L. | Premières impressions
Le client n'a pas laissé de commentaire.kenneth s. | Expérience générale
No issues at all!Diana W. | Expérience générale
Le client n'a pas laissé de commentaire.Ladysher A. | Expérience générale
Le client n'a pas laissé de commentaire.BRITTNEY T. | Premières impressions
Great place will use them again if neededJames A. | Expérience générale
Le client n'a pas laissé de commentaire.Ricardo Y. | Expérience générale
Le client n'a pas laissé de commentaire.Charlotte G. | Expérience générale
I did not experience any problems with or at the facility. Would totally have no problem recommending it to anyone. (Plus, it is easy to find)Barbara P. | Expérience générale
From the moment I walked in the door, I had a great experience!kenneth s. | Premières impressions
Le client n'a pas laissé de commentaire.Timothy G. | Premières impressions
Le client n'a pas laissé de commentaire.Lawrence W. | Expérience générale
Le client n'a pas laissé de commentaire.Jacob K. | Premières impressions
We have been there for 12 years I think. We liked it a lot. Unfortunately we moved too far away and my office is now downtown DallasROBERT W. | Expérience générale
Le client n'a pas laissé de commentaire.Nelson T. | Premières impressions
Service took so long I have to wait 20 minutes and then I have to go through all process 30 minutes and it will make me feel so tiredNguyen N. | Premières impressions
Le client n'a pas laissé de commentaire.rachel a. | Expérience générale
All around awesome!Amanda K. | Premières impressions
Le client n'a pas laissé de commentaire.Alexandra P. | Expérience générale
There is a really sweet African American guy that made the move out so smooth. He really went above and beyond, especially with everything going on. Excellent service à la clientèle. Merci les gars!keanna c. | Expérience générale
Staff was very knowledgeable and acted like they really cared about your needs. Prices could be a little better.richard m. | Premières impressions
My wife and I have been to countless U-Haul facilities across North Texas and by far U-Haul Willowbend has been the best location without a doubt.Joseph C. | Expérience générale
Kenneth was remarkably helpful with everything I needed. Great experience.Ian C. | Premières impressions
The staff, facility and rental process was first rate. I would highly recommend the U-Haul at Willowbend.Till T. | Expérience générale
The staff was extremely helpful!!!Stephen E. | Expérience générale
Changed lock on my unit and removed my belongingsAshton S. | Expérience générale
Great custumer service!Rich H. | Expérience générale
Everything went smoothly and I was able to store my stuff between my move out and move in date. Some of the staff are a little apathetic and mumble a little. But they are otherwise friendly & helpful.Shannon H. | Expérience générale
Friendly staffsFelix C. | Premières impressions
Rating based on my first time UHaul Storage rental. We should have gone to location for better instructions and physical look at storage size. We need to upgrade to next size. Also an alarm went off.Izear H. | Online Move In
Great staff, clean unit, no issues whatsoever.Gregg R. | Expérience générale
Very clean and the people were friendlyTammy P. | Expérience générale
Chris was very nice.Rich H. | Premières impressions
I saw rat or mice droppings on my belonging while I was moving the furniture from the unit.Janice W. | Expérience générale
Very helpful staffAnita S. | Expérience générale
The representative at the counter was very friendly and helpful, a definite step above previous visits to this location.Clint T. | Premières impressions
Everything was great with the unit. Never had a problem with access or cleanliness. My problem was that the price for the unit went roughly halfway through our time there. That was truly upsetting.MICHAEL M. | Expérience générale
Staff was so kind and helpful but communication was poor. Especially between UHAUL corporate and the location. Multiple issues across the board with poor follow through.Kristin S. | Expérience générale
They made the process very easy. The lady was fast and efficientDavid L. | Premières impressions
Very thorough and kindJay a. | Premières impressions
Super location, facility, staff. Will HIGHLY recommend.susanne f. | Expérience générale
the team is great.tana e. | Premières impressions
Excellent service! Friendly, Fast, Very Courterous!Dorothy V. | Premières impressions
Very satisfied with the service and facility for the last several years we’ve rented a storage unit.TAMI S. | Expérience générale
Exelent serviceJesus S. | Premières impressions
Very clean staff was professionalSTEVE K. | Expérience générale
The staff was friendly sometimes. But the staff was more friendly then the managersDenise K. | Expérience générale
Good place friendly staff. Would use this place again if I need it.Wendll S. | Expérience générale
The GM was great. We called him after hours, and he answered our call and provided assistance. He was very helpful throughout the whole process. I never have any problems when I come to this location.LATRIVIA R. | Expérience générale
We simply needed to save money so we moved our storage in house.COSTCO W. | Expérience générale
AucunHoward D. | Expérience générale
Great customer service!! Would comeback when the need for storage is presented.Jose T. | Expérience générale
very friendly and helpfulMichael c. | Premières impressions
Great except for 1 thing - while moving out we found rat pee on a piece of furniture and droppings on the lids to a couple boxesJames B. | Expérience générale
The team at Willow Bend is amazing always! The friendly team members are warm, welcoming and more than willing to assist! Thank you for a great hassle free experience!Ashley D. | Réservation
Great staffJerome N. | Expérience générale
The service was excellent. However, they were a little slow in closing out my unit. I received a notice to pay rental fee after my unit was closed out.Doris M. | Expérience générale
The wrost Uhal I've been to ever!!!Anna H. | Expérience générale
great serviceKevin D D. | Réservation
Very good place everyone was nice and helpfulJanette Santana W. | Expérience générale
The manager at this location has very poor customer Service skills and He is very rude and for that reason I went else where for my storage needs. The other employees have great attitudes.Marvetta P. | Expérience générale
Very quick service!LAURIE P. | Expérience générale
Great service.Jeffrey B. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!