Nothing- you folks stay just as you are!!Michael B.
U-Haul Moving & Storage of Wilmington
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Kenneth M.
I encountered the worst customer service I have ever experienced in my life. The employee was very unprofessional, rude, impatient, incapable, and unhelpful. All the issues were coming from his end. We entered an empty store with no employee in it and had to wait at least 15minutes. When he finally entered the store , he skipped us to help another customer even though we were clearly in line first. Once he finally decided to help us, he couldn't figure out how to work the computer. Then he couldn't find our reservation, he gave us the wrong number to call about pricing, and refused to call his manager when he couldn't figure out what to do. Once he finally found our reservation, after he called his manger to help, he refused to call her again when he canceled our reservation without our permission and couldn't figure out how to work the computer again. At one point, the employee raised his voice at us and even told us to get out of his f***ing store. Having an employee like that man we encountered will ruin the company's reputation. No company should have an employee like that man. It's unfortunate that we had to pay any money for this terrible and unprofessional service.Margarette A.
I wish I didn't have the tire issue, but I missed it before I pulled off lot, so I do not blame the u haul staff. The issue was handled thru road side assistance. I will rent from this location again.Michael K.
Le client n'a pas laissé de commentaire.JAMES A.
Le client n'a pas laissé de commentaire.barbara M.
Le client n'a pas laissé de commentaire.Diane M.
Le client n'a pas laissé de commentaire.June Young L.
Le client n'a pas laissé de commentaire.Churk L.
Staff friendly. Shop is clean. Thank youTAHAR A.
Le client n'a pas laissé de commentaire.Sally T.
Best customer service, staff are friendly, easy to talk to and very professional, especially Ken and Tricia! Keep it up!Eduardo F.
Le client n'a pas laissé de commentaire.Terry T.
it was one of the smoothest service events I ever had . From start to finish both checking in and checking outThomas C.
Adrian was a pleasure to work withHassan C.
On site parking. Plenty of trucks. Outstanding staff.Jason G.
Le client n'a pas laissé de commentaire.Charles H.
Agent very professional and courteousMisha L.
Excellent 26' truck. Easy to pick up & drop off too!LINNEA C.
I was in a real jam, time was a big factor, and the gentleman that helped me, got me exactly what I needed and had me hooked up and on my way in just a few minutes.. this is why, no matter what, through and through, U-haul, for as long as myself and my family have been doing business together have never disappointed us.. thank you again, so much. Lifetime customer here, and everyone I know who asks, will definitely get my strong referral. Happy New YearMark R.
Le client n'a pas laissé de commentaire.Michael L.
Reservation notification process was a bit cumbersome and misleading.Peter A.
Le client n'a pas laissé de commentaire.Oscar R.
Le client n'a pas laissé de commentaire.WILLIAM G.
Le client n'a pas laissé de commentaire.Anthony C.
Le client n'a pas laissé de commentaire.Kelly O.
Great location and friendly staff!Aaron M.
They forgot to give me the key for the rear of my truck. Wasted 2 hours of my time by driving back and forth to get the key. Initially, Adrian was rude but then the customer service improved.Jitesh G.
Employees were great, location was great. Your computer systems were junk. They struggled with the computer program to do the right things. You guys need an IT upgrade at central office.larry C.
I always work with Adrian, I am a frequent uhaul customer, used several locations, he is by far the best, remembers me by first name, always makes sure I'm in and out in a timely manner, I will keep going back to the Wilmington Ma location because of him. He's a great Embassador for the uhaul brandDavid D.
Le client n'a pas laissé de commentaire.stephen I.
Great experience for never having done this before.Terry T.
Le client n'a pas laissé de commentaire.Thomas J.
Attendant very friendly and helpful. NiceSusan B.
I believe the person that helped me was Adrian. He answered all our questions and seemed knowledgeable.Jason J.
Very pleased with the whole rental experience. Adrian Booker was very efficient and knowledgeable setting it up. The truck itself was clean and drove perfectly. A small issue at turn in was corrected promptly by Trisha Booker. They are both great to work with. Rentals over the years have shown consistent improvement at this location.Donald P.
They lie a lot the car have a very small damage that happened before.the still charge it for damage and I know that the did not fix the car and continue to charge another custome with the same damage. I took picture of the car but he said I did not report it to him I have a picture on my phone . The crash is small and old crash he still charge me a money.could you please help me on this sistuation .i have not damage the car.i hope you will response on this email to me thank you.Huynh P.
Le client n'a pas laissé de commentaire.Robert C.
I would say the uhaul.com/go (mobile checkin) was great until I actually had to check-in. Then it became this circle jerk of "retake my picture, additional contacts", then I got stuck because I couldn't re-submit an additional contact and I was like WTF, I don't have anyone else to submit? The only recourse I had was to go into the office and have the people do it manually. The staff was great, I had ZERO issues with the pickup or drop-off. Exceptional.David Y.
Everyone I dealt with was EXCELLENT. Very professional. I will highly recommend U Haul to everyone...! Give them all raises...!Mary E.
Le client n'a pas laissé de commentaire.Henry P.
Both pick up and drop off was seamless. Both representatives that helped, answered all questions and were very professional.Kelly O.
Nothing it was goodWilliam Y.
Le client n'a pas laissé de commentaire.Gerard C.
The manager on Wilmington MA location was very friendly and helpful. The trailer though was not clean.Emil B.
great service at returnRonald W.
Nothing...Adrian Booker is a rockstar and helped us out when we ordered too small a truck....Kyle in Bridgewater is also a rockstar for going out of his way to get us the needed truckJohn L.
I was waiting there for a long time and also few other concerns too.Praveen B.
Great customer service ðŸ‘Eric S.
The online checkin really made picking up the truck very quick. They had the truck and trailer all setup and ready to go. The person who helped me was very nice and I was in and out in less than 5 minutes. The truck was pretty new and clean. This is by far the best uhaul experience I've had. Often it is understaffed and takes FOREVER to get in and out.Steven D.
Easy and affordable. Nothing more could be done to make the experience any better!Michael C.
Le client n'a pas laissé de commentaire.Albert M.
Le client n'a pas laissé de commentaire.Mukul S.
Great and friendly staff. Very helpful with the equipment. Would definitely recommend this location to others.Richard S.
We had a small billing problem, but was helped quickly by Adrian Booker, the GM . Great customer service!James L.
Le client n'a pas laissé de commentaire.Timothy P.
Le client n'a pas laissé de commentaire.Stephen W.
Le client n'a pas laissé de commentaire.Steve L.
Le client n'a pas laissé de commentaire.Donna S.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.Wayne B.
The people are friendly and helpful! And made sure I had everything I needed to get my stuff done! Thanks again Keith TKeith T.
Friendly knowledgeable staff. Efficiently checked out and back in. Thanks for smooth experience!Susan B.
I don't know the managers name but every time I go in he has been great.Daniel Z.
Get them more hand trucks and dolly s for their inventory.David K.
The gentleman was quite pleasant and efficient. Had our truck all ready for us!!!Maureen M.
Le client n'a pas laissé de commentaire.Skye G.
Le client n'a pas laissé de commentaire.John M.
Absolutely phenomenal service from both Ken and Adrien. After some unfortunate events, I had to quickly rent a trailer to move personal items on short notice. The team's empathy with my situation and willingness to ensure the rental process went smooth and effortless is unmatched. Thank you for your help and for ging beyond simple customer service. You have earned my recommendation and future business l. Thanks fellasaidan K.
Le client n'a pas laissé de commentaire.David B.
Hire competent employees who actually care about customers. We had to make three different trips to two different locations to finally get equipment. The employees in Wilmington had no qualms in turning us away repeatedly and telling us to just go elsewhere to find equipment. Their lack of concern, for our time and aggravation, was astounding!Carlton C.
Le client n'a pas laissé de commentaire.JONATHAN T.
The vehicle was fine, but the person to whom we returned it was not very helpful. He did not bother looking up from his phone nor did he remove his feet from his desk. When he finally checked the vehicle in 45 minutes later, we were charged for an extra day since the check in time was past the time it was due to be returned.Kenneth A.
Le client n'a pas laissé de commentaire.Gary C.
Le client n'a pas laissé de commentaire.JAMES V.
Charged for a second day when returned 5 minutes late. Late due to location not using aop to returnDavid K.
Le client n'a pas laissé de commentaire.Rusty T.
Le client n'a pas laissé de commentaire.Daniel D.
The employees were not wearing masks Inside, and yet there were signs stating masks had to be worn inside during this pandemic.David D.
Great branch! Adrian and his wife were very helpful! Merci.Philip R.
The employee was very nice and accommodating. Seamless transaction.James D.
The equipment was fine. Customer service was horrible. Employee took my license for information, then typed the incorrect name into the contract (Lori vs. Laurie). He then proceeded to take a personal call while helping me, discussing the Kansas City Chiefs, the football schedule, their plans for this evening. While still on the phone he handed me the key to the van along with my contract (no words about expectations, policies, anything). Got into the van and the Oil Change Required light was displayed. Went back into the store and told the employee. He thought it was fine but called his manager (on speaker phone). As he was talking with the manager he was coming towards me, holding out the phone and i kept backing away. Eventually said "I'm backing away from you because you are not wearing a mask." Manager said the oil "had probably been changed and the would eventually go off." He and the employee discussed giving me a different van. Since I was already late (had told the employee when I first got there that I was on a tight schedule - and since I'd already been there for 1/2 hour I didn't have time to wait any longer) and I was only going 15 miles round trip, I let it go. While driving my companion was looking at the paperwork (which I was never asked to review or sign) and saw that if the vehicle was returned with less than 1/4 tank gas I would be charged 30 $. When I got in the van it already had less than 1/4 tank. When I got home I saw I had a text message from UHaul which said please complete this before you leave the parking lot. Since I wasn't told to look for a text message, I never noticed it until long after I had returned the van. Returning the van, I handed the employee the key and left (as I had seen another customer do while I was initially being helped). I am a store manager so I understand customers are not always pleasant. However, an employee carrying on a personal phone call while doing his job is rude. And not wearing a mask during a pandemic is irresponsible.lori H.
Being Saturday morning, it was a bit hectic when I was there and the associate that was helping me had to attend to other customers while he was working with me. However, the service overall was great as was the truck and trailer I rented. When we called earlier that week, the woman who helped us figure out what rig we needed for the job we had to do, was excellent.Theophilos M.
I was very pleased with the service that I received from Adrian and Patricia; they are true professionals. I cannot think of anything that they could improve. Their facility is very clean and well laid out...a "taught ship" you might say. Merci.Paul D.
Le client n'a pas laissé de commentaire.Andy S.
Le client n'a pas laissé de commentaire.Ananta C.
Le client n'a pas laissé de commentaire.Joseph C.
Adrian Booker is always the best greats you with a smile and personality. Explains your rental and cautions you should take with it. Always recommend this location to people âï¸âï¸âï¸âï¸âï¸James S.
Great service, attentive staff and willing to help! Great company I recommend!Marcio J.
Both locations had friendly and helpful staff.Mark C.
Le client n'a pas laissé de commentaire.JOE M.
Le client n'a pas laissé de commentaire.Brian C.
Try to make the pickup process quicker/easier for repeat customers.David H.
Le client n'a pas laissé de commentaire.james C.
keep ken flaggRoger D.
Le client n'a pas laissé de commentaire.Kai C.
This is a great placeShuai D.
Le client n'a pas laissé de commentaire.Adam B.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Peter R.
The man running the store during the corona 19 was so good & kept cleaning and wiping everything down.. Thsnk you for you kindness.Dianne N. | Expérience générale
Great friendly and careingSarah S. | Premières impressions
Great service from shipping to scheduling to move out. Thanks for the help guys!Ken P. | Expérience générale
I dealt with Adrian & he was terrific, he answered every question & was very friendly and helpful.leigh s. | Premières impressions
Used this place for over 3 years. Never had a problem. Staff was ALWAYS courteous and friendly. Would highly recommend this place.MARYALICE C. | Expérience générale
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