Customer Reviews for U-Haul Moving & Storage of Wilmington

5 329 évaluations

687 Main St Rte 38   Wilmington, MA 01887

(978) 658-3004

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(978) 658-3004

687 Main St Rte 38
Wilmington, MA 01887

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The pick up process was very quick and easy. The trailer I rented was in great shape, and I had no issues with it during the rental. At the pick up location, Jamie was very friendly and knowledgeable. She hooked up the trailer, made all the safety checks, and had me on my way very quickly. I wouldn't hesitate to come back to this location in the future.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

cris L. 
Évaluation :
4

There was not a ton of parking for our own vehicle, but otherwise this location is so easy to get to and use!

Doug T. 
Évaluation :
5

I reserved the 26 ft truck to be picked up in my home town of Malden, MA. Uhaul called two days before my move to tell me I needed to pick it up in a different city about 20 min away. I said ok. I'll pick it up at 7:00 when you open. I arrived at 6:55 and joined the pick up line. After 3-4 customers and 20 min I get to the counter where I am told my truck is not there. I could pick up a 26 ft truck 20 min further away. So I left. The. Problem is that I had arranged through Uhaul for movers to meet me at my house at 8:00. Now I would just get my truck at 8:00 & now have a 40 min drive back to my house. The movers had another commitment after my move and could not stay later. So they waited from 8:00 to 9:00 when I arrived. Then they helped me load the truck but could no longer had time to help me unload because we got started late. A simple text or call to let me know the truck was no longer available could have saved me $200 of waisted mover fees. I would like a refund for my truck or a discount. This left a ver bad taste in my mouth as I called friend after friend trying to find someone to help me unload the truck.

Andrew H. 
Évaluation :
5

Everyone was friendly and attentive I had a great experience

PAUL L. 
Évaluation :
4

I found the gas situation extremely confusing. Why don't you require customers to fill the tank completely before they return the vehicle like rental cars do?! It's simple and easy to understand. Starting a trip without a full tank is stressful and then having to guess how much gas to put in to get it back to the amount you started with is very difficult. I thought I had done it right but apparently I did not and was charged an unexpected extra $20 in fuel. This ruined what was an otherwise positive rental experience.

holly B. 
Évaluation :
5

Very nice and helpful staff.

Ron S. 
Évaluation :
5

By my rough guess I believe I have rented from U-Haul over the past 40 years several hundred times. This time, I rented from the Wilmington Massachusetts location where I have done rentals for more than 20 years. The last several times I had occasion to rent from there the rentals where are problematic and one time I showed up when I desperately needed a 26-foot truck, which I reserved and confirmed in advance, and the person behind the counter shrugged and said he had no idea where the truck was…(what???) which caused huge problems for me and I had to call another U-Haul location and find my truck. When I went this most recent time, my experience was nothing short of spectacular! There are new people there and what a difference a staff makes!! I was greeted by Peggy and Jamie, both who are 100 % on top of their game and completely invested in the customer experience. They both gave me their business card with their cell phone number and told me to call or text if I had any questions updates are issues. This was a first for me and I was pleasantly surprised when I texted and got a text right back! :-) The rental was 100 % smooth, and they were helpful and nurturing every step of the process, including (Jamie) helping me mount the trailer to my hitch and doing a circle check of the vehicle and trailer â€" WOW! I will never go anywhere else for my truck and trailer rentals. I would give them 10 Stars if I could :-) â€" Curtis

Curtis K. 
Évaluation :
5

Excellent service staff very helpful

robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GIAO T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Youngwoo Y. 
Évaluation :
5

Excellent friendly service.

Peter E. 
Évaluation :
5

Not a thing. Peggy was wonderful - very helpful and friendly.

Keith S. 
Évaluation :
5

Drop off was a breeze, woman was very helpful and courteous.

Peter T. 
Évaluation :
3

There was a ton of "play" in the steering wheel of the truck. Drop off was a nightmare! It was after hours & the key lock box was left wide open. Customer Service couldn't tell me where to leave the keys & the GM phone number on the box was the wrong number. The website to return wouldn't accept the picture of the odometer & fuel. The man I dealt with at pick up, Matthew, he was really nice & helpful though so there's that!

Kathleen W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

The customer service worker who checked me in was extremely helpful and she was also very informative. Walter

Walter Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemary H. 
Évaluation :
5

Please allow me to thank your company and a special thanks to Jamie McPherson. She was knowledgeable, courteous and all around professional! This location will be my permanent go to and will enthusiastically recommend U-Haul!!! Gary

Gary H. 
Évaluation :
5

You are excellent and the lady had great customer service.

JANE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william F. 
Évaluation :
5

Outstanding customer service and overall experience. The person that helped me was very sweet, informed, helpful, and simply delightful. I've never had such a positive experience at UHAU, and have used it quite a bit over the years.

Ruben S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael S. 
Évaluation :
3

Well I rented a 20 ft truck and specifically said it would come back until the next night. At 7am the next morning i get a very rude phone call from a women saying “ excuse me where is the uhaul where is my truck your not here I need it now”. After pulling up my reservation i had it scheduled for return at 6pm that night. She explained she had reservations and the young girl who gave me the uhaul( who was so nice!) made a mistake and should have never scheduled it for that time. The women on the phone was very combative for no reason i was doing the best i could to help out. Unfortunately due to unforeseen circumstances I couldn't return the truck for an additional 2 days due to laborers being unavailable to unload it. I am 6 months pregnant there was literally nothing I could do. It contained 11 mattresses and boxsprings. I called and spoke to them telling them to just charge my card for the additional time. Money was not an issue. I returned the truck later in the evening left the key in the box and even returned it with more gas than It had when I got it. Overall I was happy with the truck it did the job. However shit happens and schedules change. I didn't need to be spoken rudely I was a paying customer either way. I normally never have an issue with this location. Maybe she was just having a bad day. Who knows. Hopefully next time is smoother

ALEXIS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA B. 
Évaluation :
5

We did not take the dolly. I called to tell them and it's still on the bill. Please have this removed.

Mary B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desneige D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph C. 
Évaluation :
4

Very good experience with this location

BRIAN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
5

Very satisfied with Jamie and her crew. Friendly and helpful.

JONATHAN J. 
Évaluation :
5

All employees were extremely friendly and

William N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret T. 
Évaluation :
5

Rien

Edward F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin D. 
Évaluation :
5

Peggy was awesome. Thank you for all your help.

Matt M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liviu R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
3

app not work as expected, e.g., cannot upload photo

Tianjun W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve W. 
Évaluation :
5

The interface with computer is not good. My confirmation was actually for a different site, Billerica. Fortunately, I called first and was told my vehicle was at the Wilmington site instead. And the computer is very slow.

Kati O. 
Évaluation :
5

Very pleasant experience, especially since I almost never rent a box truck. The young man who helped me out was great, and the lady at the front desk was very competent.

Steven S. 
Évaluation :
5

The truck was in pretty bad shape. Broken light, dents all down the sides, windshield washer fluid sprayed away from the windshield, etc. Your manager at this location is AMAZING!! An extreme asset to UHaul!!!

JENNIFER M. 
Évaluation :
5

Customer service was great, easy check in and easy check out. Highly recommend

Kevin M. 
Évaluation :
5

Great ,friendly and fast service

DOMINIC P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
3

Asked several times if the trailer was road worthy for lengthy travel and was told it wouldn't be sent out otherwise. Heard a constant rattling when we left their facility. After the first couple hundred miles I noticed what was making the noise, a broken leaf spring on the trailer. It made us very nervous the entire rest of our trip.

Michael T. 
Évaluation :
4

I ride 11 miles with the truck, add two gallons and still get charged 16 dollars. Not fear.

Lucas O. 
Évaluation :
5

Peggy was fantastic! So easy to deal with. She made the experience enjoyable. Thanks so much.

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

My recommendation is to keep doing the great costumer service I never have a service so great like this place the lady who takes care of me was above then beyond I recommend this location to anyone is no words to describe how grateful was

jesus S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter Z. 
Évaluation :
1

there was a lot of extra gas put into the truck. The paper was lost in the move, i was not the person who picked up the truck. I brought it back and filled it so i wouldn't be charged ridiculous money. Now im being told i can't get a refund. I plan to call the attorney general as if i dont do my part you can take money from me. But refuse to give mine back.

DANIELLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy D. 
Évaluation :
5

Transaction went perfect.....Staff was very friendly and accommodating. Would definitely do business with Wilmington location again

kelly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivek P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

i thought the whole experience was easy and the woman that helped me check in and out was very quick and efficient. thank you!!

giuseppe G. 
Évaluation :
5

Great service as usual. I'm a Happy customer.

HONG C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

none

Lilun H. 
Évaluation :
5

I was completely satisfied with the rental process.

Justin E. 
Évaluation :
2

I arrived before 6 AM on a very cold morning to pick up a reserved van. It had snowed over 24 hours ago but nothing recent. The van was covered in a thick ice and had not been removed the day after the storm. The lock that held my key was covered in ice (from 24 hours ago) and frozen shut. I could not pick up my rental until the store opened several hours later. Customer service whom I called several times could not reach the office (once it opened) and said I would just have to drive back over. I was also told I would get a credit for not being able to access the van for several hours and would not be charged. Office staff were pleasant once I went back a second time after they opened but someone checking to see if the van and key lock was ready the night before my pickup and removing the thick ice from over 24 hours before would have avoided this situation. I am going to give them one more chance but will not try to pick up when they are closed.

Wendy S D. 
Évaluation :
5

Almost nothing

Eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcio F. 
Évaluation :
5

Patty was great! I highly recommend working with this location

Josh S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Excellente expérience

KENNETH R. 
Évaluation :
5

Really friendly. Also, I am impressed with your usage of software, internet and phone to generally take the process of renting and returning from a bunch of paper and interaction to streamlined process. Also your followup on arranging to get product to other markets where you need it.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Churk L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jonathan O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hassan Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH S. 
Évaluation :
5

Windshield wiper fluid

KENNETH P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Judith L. 
Évaluation :
5

I made a reservation at a location closer to me. when I arrived they told me they did not have a truck for me and to contact Uhaul. It cost me $18 to get there with an uber, Then I have to travel to another location that cost me another $16 to get to. When I mentioned this to you on the phone there was ZERO understanding of my situation.

bruno M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill D. 
Évaluation :
1

I was overcharged. Lots of hidden fees. I brought my truck back with 7/8 of a tank, even though you have it to me with 3/4 and you still charged me 10$ for 2 gallons of gas. I will never rent from you again. I will be going to hertz for all my needs

MATTHEW B. 
Évaluation :
1

This was by far the worst case of customer account mistreatment, horrible in every eat if you

DAVID N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Peggie and Jamie have been amazing. Very helpful

DIANE B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Young lady that helped me was personable, professional, and knew what she was doing.

DAVID H. 
Évaluation :
4

This was not the location I requested for pickup

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip D. 
Évaluation :
5

Extremely friendly and knowledgeable staff. Management team showed great leadership to employees during this experience. I would highly recommend this facility for rentals and storage to family and friends

JOHN S. 
Évaluation :
1

Service was sub standard. When I arrived staff could not get in the store to honor my reservation due to manager oversleeping or water main break - it was unclear. They eventually made accommodations but had to wait out in the cold and ask multiple times before we were assisted adequately

Lauren T. 
Évaluation :
3

The truck that I rented smelled of smoke. Had to drive with the window while it was snowing out

PAUL B. 
Évaluation :
5

Very helpful and hands on!

Jessica V.  |  Expérience générale 
Évaluation :
1

Worst ever. Manager here is on a power trip and treats other employees like they are beneath her . Yells at employees in front of customers . Yells at customers In front of other customers . Upper management has some issues as well .

WILLIAM R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd B.  |  Expérience générale 
Évaluation :
5

Jamie was down to earth friendly, nice smile and attitude. Very Helpful!!

Paul S.  |  Premières impressions 
Évaluation :
5

Jamie the manager was so good! The employees alrhough new were great too

Kathe L.  |  Premières impressions 
Évaluation :
2

I rented a storage unit however I never moved anything into it as I got a garage at the place I live I called U-Haul and explain to them that the storage was empty I never moved anything in and I wanted to close the account the person working did not know how to do that and would not help me over the phone therefore they charged me A full months rent and late fee I was charged for 10 days that I paid for also

lisa d.  |  Expérience générale 
Évaluation :
5

The staff at this U-Haul location made my arrival and storage experience extremely easy, convenient, and efficient. They were always helpful and friendly, even through extremely busy periods.

Tom S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica V.  |  Premières impressions 
Évaluation :
5

Jamie was very helpful and went out her way to help my family with a storage unit.

samuel b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daphney D.  |  Premières impressions 
Évaluation :
5

The man running the store during the corona 19 was so good & kept cleaning and wiping everything down.. Thsnk you for you kindness.

Dianne N.  |  Expérience générale 
Évaluation :
5

Great friendly and careing

Sarah S.  |  Premières impressions 
Évaluation :
5

Great service from shipping to scheduling to move out. Thanks for the help guys!

Ken P.  |  Expérience générale 
Évaluation :
5

I dealt with Adrian & he was terrific, he answered every question & was very friendly and helpful.

leigh s.  |  Premières impressions 
Évaluation :
5

Used this place for over 3 years. Never had a problem. Staff was ALWAYS courteous and friendly. Would highly recommend this place.

MARYALICE C.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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