I took photos of the odometer and fuel level when I received the rental. When I returned the rental I also took pictures to show the exact amount of miles used. There was a difference in the amount of miles on e original contract amd the photo I took after receiving the e rental. I provided the customer representative with all the documentation amd yet the charge me for miles based on to e wrong odometer reading. I currently disputing the charge with me bank. I am very disappointed with Uhaul serviceDARRYL C.
Customer Reviews for U-Haul Moving & Storage of Wilmington
Pour nous contacter
Wilmington, DE 19802
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I didn't like that on my paperwork they had down less miles then what the Van actually had. Even though it was off by 1 mile each one counts.LAWRENCE H.
Le client n'a pas laissé de commentaire.FAWN F.
N/A. The staff were very friendly and helpful.Deirdre M.
My movers couldn't locate my property from the 1st of may to the 7th. All agents transfer u back and forth and take no responsibility. The location where my thing were kept saying he didn't have my ubox and it was there the whole time. When it was found, my movers couldn't pick it up 4x because the location was short of staff and no one had a fork lift licensed. It took until the 9th on Mother's Day for the mover to still drop off because he had no movers on Mother's Day. Uhaul said they would give me my money back if I didn't use the load service and now they are saying that I have to get my money back from the movers and the mover are saying I have to get my money back from uhaul. A back and forth problem with nothing to get done. Uhaul promises a 50 charge for everyday the customer was unable to receive property and the location has to approve the refund. Bill shit. He only refunded me 50$. Worst experience ever and I would tell everyone I get at chance to never deal with uhaul.Peggy A.
Nothing good job keep up the good workARNINA S.
Reducing the rateLahai G.
Excellent service à la clientèleROBERT M.
Friendly service and staff. Had to go back to the location to get combination to the last CE on the service door at rear of the truck. Too long a wait on holdMandell M.
I want you to know had to air in the front left tire. You can make sure all tires have proper air in them. Also there was a light on the dash bord.SHIRLEY C.
I don't understand why my bill was so highTranecka C.
Le client n'a pas laissé de commentaire.KATRINA H.
The staff sucked no one wanted to help they sold me a lock storage unit they fix the issue halfway because I still don’t have access into the door unless I get a staff memberDaRell B. | Premières impressions
The guys there are so helpful. Thanks guysVickie N.
The truck was horrible it needed a wheel alignment and I put gas back in the truck and was charged anyway so no I do not recommend going back to U-HaulSHANTE O.
So very easy to reserve. Employees very helpful and friendly. Would absolutely recommend !Lisa S.
I reserved a 20 foot truck, that was guaranteed. Once I got to site they did not have the equipment had to settle for a 10 footer.ANTHONY L.
I got the run around straight from the beginning, I checked with my location a day prior to my rental and they still messed up and cost me valuable time. Feel free to call me because I would need an hour to tell you how badly your service was. 302-229-0150. I will never rent from uhaul again.David C.
Le client n'a pas laissé de commentaire.Diane M.
Le client n'a pas laissé de commentaire.George B.
Le client n'a pas laissé de commentaire.JOHN B.
The customer service rep was knowledgeable, friendly and efficient. We were in and out very quickly which is important to me.BETH D.
Le client n'a pas laissé de commentaire.Thomas N.
Le client n'a pas laissé de commentaire.Shantasia B.
Le client n'a pas laissé de commentaire.TIARA R.
Le client n'a pas laissé de commentaire.BRIANNA C.
Price per mile is a little highDAVID W.
Le client n'a pas laissé de commentaire.JOSE G.
Le client n'a pas laissé de commentaire.Aaron P.
Le client n'a pas laissé de commentaire.Marilyn O.
Just keep doing what you doing everything was greatShariee S.
the first reservation I had I had to pick up the truck and transport at different locations and so when I called UHaul to make it more accessible to me, I then had to drive 25 miles out of my way to pick up both the truck and transport together. Then they had the drop off location back in Easton MD when I was taking the truck to PA as a one-way rental. Think of the customer first and put their needs firstPAMELA L.
Le client n'a pas laissé de commentaire.MIECKO M.
Le client n'a pas laissé de commentaire.KIMBERLY W.
Le client n'a pas laissé de commentaire.AVIAN W.
Le client n'a pas laissé de commentaire.KELVIN R.
Easy and great experienceDAWN M.
Le client n'a pas laissé de commentaire.CHERYL G.
I ve been to the location three times. The location is always understaffed, one person with multiple rentals scheduled at the same time. I wait three time as long to pick the rental up as I did to pre-register. The employees were good and helpful. Do you understaffed all locations or just the ones in poor neighborhoods? SWILLIAM C.
The gentlemen staff were amazing. Morning and afternoon shift.DIANE C.
customer service was excellentGLENN M.
Over booked the van I wanted to rent, I did everything on line and it still took me over 30 minutes to wait to get my Uhaul.Barbara W.
The staff was great and super helpful. They connected my cargo trailer and answered all my questions.SEAN S.
Le client n'a pas laissé de commentaire.FRANCESCO D.
My experience with my 1000 miles move was excellent with U-haul Ubox. Everyone was very friendly and helpful. When my Ubox's arrived and were picked up, both female drivers were extremely friendly and did a fantastic job. I will recommend.Julie E.
I wouldn't recommend Uhaul at all. I showed up for the Appointment that I booked and paid for online. There was no truck they wanted to send me 45 minutes away for a different truck. No one ever bothered to call me to tell me a truck would not be available or to make alternate arrangements. They made me call customer service where I held on for 10 minutes with no answer. He finally found a truck for me to use. I went to that location and had to wait in a line of 7 people. Luckily while in line I filled out your online form. Your online form also didn't work as well as it should and someone had to call me. We ended up giving you three separate phone numbers just to rent the truck. I finally got the keys and no one ever gave me the furniture covers I ordered. To say the over all experience was the worst customer service experience I've ever encountered is an understatement. I will never use Uhaul again.Daniel H.
Le client n'a pas laissé de commentaire.Mark F.
Le client n'a pas laissé de commentaire.Harry L.
Le client n'a pas laissé de commentaire.VITALII K.
Le client n'a pas laissé de commentaire.BRIAN C.
Le client n'a pas laissé de commentaire.Randolph L.
Le client n'a pas laissé de commentaire.CHERIE T.
Le client n'a pas laissé de commentaire.SOLOMON M.
Le client n'a pas laissé de commentaire.patricia T.
Le client n'a pas laissé de commentaire.MICHAEL J.
Le client n'a pas laissé de commentaire.Dashi G.
Le client n'a pas laissé de commentaire.LASHONDA B.
Considering this was the third location I had to go to, and was 2,5 miles in the opposite direction, in order to pick up my truck, I was not happy with the location. What you can do to improve for the next customer is have the vehicle in the originally specified location so they don't have to run all over the city to find a truck. Moving is stressful enough with the added issue of not knowing whether or not your moving truck is going to be available.Stephen D.
Le client n'a pas laissé de commentaire.TAMMY S.
Le client n'a pas laissé de commentaire.RONALD C.
Le client n'a pas laissé de commentaire.Andrienne D.
Great staffPALMER W.
Le client n'a pas laissé de commentaire.steven B.
I have not rented anything from y'all so if someone did please contact me at 2678448477 anytime to discuss this matter. MerciKizzy J.
CLEAN THE VEHICLE in light of COVID. There was spilled chinese food in the front drivers cabin. I wiped the steering wheel with a Lysol wipe and it was FILTHY. Looked as if it hadn't been cleaned for several rentals. The check-in process was fast and easy.JEANIA W.
truck had large piece of metal dislodged on body driver side misc trash in back cabin was cleanANDREW F.
I always have a good experience with u-haulGLORIA P.
Le client n'a pas laissé de commentaire.MARCUS S.
Your customer service is excellent, friendly and professional staff.GWENDOLYN B.
Le client n'a pas laissé de commentaire.DAAWUD M.
My experience was fine, I had no problems what so ever.. the truck was clean, the guys were polite and nice both on pick up and return.. the price wasn't that bad either but the price per mile could have been a little cheaper.. as far as recommending this uhaul location to others, they've scored a 10.. with 1 being on the low side and 10 being on the high side. Thank you Uhaul ** Suggestion : you should give discount cards to customers and everytime they rent a uhaul, stamp the circle and when the customer gets to like 10 rentals they get a discount on their bill.SANDRA P.
The staff was friendly and willing to help if needed.KAMYLLA A.
Le client n'a pas laissé de commentaire.Anthony R.
Le client n'a pas laissé de commentaire.Omar B.
Le client n'a pas laissé de commentaire.John G.
The windshield had a large crack and the passenger side door handle was broken off so the door did not shut properly.Catherine F.
I booked a truck in advance being though I was on a time schedule went to pick up was given key & told to match with truck got in the truck big crack in windshield passenger arm rest on door was broke there was service lights on the dash the latch on the back was rusted / jammed then I drop it off a hour later only to lock the key in & the store manager tell me they have no spare key while trying to resolve this issue the manager rudely walk off on me 3 time not trying to hear what I was saying then was ask to stay & wait for the lock smith to unlock it 40$ plus 4$ a gallon of gas cause the truck was still on worst experience with a manager period!!!!!!!!!!COURTNEY S.
Have a vending machine maybe, atleast coffeeDarryl C.
The customer service agents were extremely friendly and helpful. The process itself by u-haul made it confusing and stressful. I had received a text message saying that my box was scheduled for 1/30-2/12 in Maryland. I wanted my box shipped to California which made me think it would not be getting to the final destination. I was not told I would need to further schedule delivery from the location that it was shipped to, to the final U-haul destination. I had called multiple times to ensure that it would make it to the final destination at the proper time. Even though I had originally stated where it should be delivered and on what day when making the reservation.Michelle L.
Le client n'a pas laissé de commentaire.Leona D.
Know where the van is actually located before you send a customer to grab it - I was sent to an ice-covered lot next door to trudge through it to look for a vehicle that ended up being parked in the actual UHaul lot. On top of that, the van was obviously not cleaned well between uses and the equipment I had requested was not inside.JOHN C.
Le client n'a pas laissé de commentaire.ELIZABETH C.
Le client n'a pas laissé de commentaire.Tomasenia G.
Excellent customer service and quality of products offered.JASON B. | Premières impressions
Le client n'a pas laissé de commentaire.CHONTOINETTE B.
We were able to pick up truck a little earlier which worked out perfectly for our move.MARIA M.
Le client n'a pas laissé de commentaire.MOHAMED NOR FADH M.
Reserved the rental Uhual for 24hrs, was told to bring the truck back in 17 instead. Minimum mileage to put down on the contract is 10, I used 2 and was charged 7 miles.TALIA C.
It would be great if a refund was given beings though I I only used it for 9 days of 31 days.TONI A. | Expérience générale
Le client n'a pas laissé de commentaire.VIRALKUMAR S.
Le client n'a pas laissé de commentaire.GINA C.
I was over charged and yet to be redundedEurope R.
Le client n'a pas laissé de commentaire.Christy M.
Staff were very friendly and helpful.JOHN D.
Le client n'a pas laissé de commentaire.JAMES B.
Le client n'a pas laissé de commentaire.Segismundo M.
Le client n'a pas laissé de commentaire.LARRY S.
Le client n'a pas laissé de commentaire.Earl L.
Excellent condition. Worked perfectly.Margaret W.
Friendly people and instruments are good and clean.Anbuselvan M.
Le client n'a pas laissé de commentaire.Allen S.
Le client n'a pas laissé de commentaire.BRADY M.
Had rat stuff all over my stuff they chewed my bed up Nd clothes so no I will never use y’all againTerrace B. | Expérience générale
Le client n'a pas laissé de commentaire.TONI A. | Premières impressions
I will be using your storage and moving service if i evr decide to move again.service was very good.Marian V. | Expérience générale
Le client n'a pas laissé de commentaire.Adam C. | Expérience générale
I was very pleased with my service over allmary c. | Expérience générale
I occurred more debt having to keep vehicle a second day due to storage not being cleaned out had to wait for worker in the rain until he was able to get things open... didnt get tarp I request. Most of my thing were wet k had to purchase boxes twice and move my things in alone because the movers wont move wet things into storage because the didnt want the liability of my things if damaged...smh this is awful.Lanikka R. | Premières impressions
Wilmington uhaul storage was terrible, the worst service I’ve experiencedSierra M. | Premières impressions
Le client n'a pas laissé de commentaire.Samuel R. | Expérience générale
Le client n'a pas laissé de commentaire.Paul A. | Expérience générale
Le client n'a pas laissé de commentaire.STEPHANIE H. | Premières impressions
Le client n'a pas laissé de commentaire.Paul A. | Premières impressions
Le client n'a pas laissé de commentaire.Kelly B. | Premières impressions
Staff was nice but facility was poorly maintained and very unorganized.Mary Elizabeth A. | Expérience générale
The worst experience I ever had the lady was on her cell phone while helping a customer talking on speaker, the customer didn't know if she was talking to her or on the phone, it was a long line no heCalvin M. | Premières impressions
Had mouse droppings and they put holes in my furnitureTamir B. | Expérience générale
I had a storage rental with this area storage for the past 5 months or so. The ceiling came down on top of my things, water absolutely destroyed all of my furniture!Showed proof & still no reimbursemeABENIAKILAH B. | Expérience générale
I have an issue with a refund. O paid thru Sept 20. However, I checked out of unit on Sept 7. I still had 13 days left. I was told I would NOT get a refund for what I had paid.EDWARD E. | Expérience générale
Location is good, staff were friendly and good. Storage area and hallways were extremely dirty. Parking lot had construction and debris. I guess this is what you get. It works but not great.Brenda M. | Expérience générale
Evidence of lots of rodents (mice).EILEENE R. | Expérience générale
Overcharged account; U-Box was left at my home for nearly two weeks and called repeatedly to have it removed.Ken S. | Expérience générale
Alicia and Regina Hicks are phenomenal!!! Outside of these ladies Governor Printz location is HORRIBLE!!! I took my things out of storage there because everything was covered in mice and rat feces!!!LISA P. | Expérience générale
Great customer service!!!Jamila R. | Premières impressions
Regina Hicks, Brittany and Jay were very very helpful. I plan on using your services again in the very near future sine everything went so smoothly.peter k. | Expérience générale
I called them many times and often was given inaccurate information. Someone scheduled a pickup without telling me which I had to correct, then they didn't pick it up on time and I had to call again.Charisse N. | Expérience générale
Rats destroyed everything.....Lavonya L. | Expérience générale
Found mouse poop on my storage containers the found a dead mouse that crawled in my mattress plasticShanita M. | Expérience générale
Great jobkelly m. | Expérience générale
Yes you should let people know of the rodents and also communication is the key when working together because the staff look as they don't communicate with each other and that's a problem for customerTangier L. | Expérience générale
I chose average because the location is not in a safe part of the city. Deja(?) or whoever the girl that moved my u-box out so I could unpack it was extremely helpful and friendly.Chelsea P. | Expérience générale
I ended up cancelling the unit rental, but the staff was very professional on the telephone. They helped me locate the drop off spot for the truck I rented that was not printed on the receipt.XYLENE G. | Réservation
I had three pods which had to be picked up separately so yes that meant three trips back and forth to the UHaul warehouse which was a 30 minute trip one way from my home. The Kane Family movers worstjanet g. | Expérience générale
The staff was great and helpful. The grounds and facilities were not clean. Parking is a challenge,, especially on weekends. There was clear evidence of rodent infestation in our unit.Jean D. | Expérience générale
Staff was very user friendly. They went out of there way to help with getting pods ready. A pod was ready for me each time I returned. Outstanding group of employees. The lot was very cluttered.Ed A. | Expérience générale
The answer i gave is because rodents and feces were all in my belongings they ate though my boxes as well as ate up some of my clothing laid baby's very dissatisfied with the up keeping of your facilikelly r. | Expérience générale
Jay the driver was friendly and professional!!Douglas W. | Expérience générale
While I did not visit the facility, as our U-box was delivered to us by U-Haul, I can say that everything arrived safe and sound and it was obvious that the box had been handled properly in transit.Frank H. | Expérience générale
It was a good experience using U-haul.Kevin S. | Expérience générale
Only problem was when I emptied the unit. 4 call to get it closedPatricia D. | Expérience générale
Poor communication about my UBox. No one contacted me, and when I called, I was transferred 5 times. The box just showed up without a call first. Pick-up scheduled Sun happened Thurs. I called 3 timesCharles C. | Expérience générale
Order # 21072822. Charged an extra 181,44 $ for no reason. I already paid 1 316 $for two Uboxes. The Wilmington store charged me extra 1 month storage and it took them 15 days to get my UBoxes.Allan P. | Expérience générale
Ms. April went out of the way to help us in unlocking the box (the lock was damaged). Drivers were very courteous and friendly. Kudos to the excellent customer service!ashish m. | Expérience générale
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
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