Évaluations des clients U-Haul Moving & Storage of Winston Salem

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Winston Salem

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melody N. le

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Le client n'a pas laissé de commentaire.

LASHMIT L. le

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Have more staff if possible, the gentleman who was working Friday night of my rental handled things pretty well by himself for being a line of customers and having to move equipment.

William L. le

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My equipment was not at the location as promised. I was on a tight schedule and had to go to the next town over to get my rental. This delay cost me a lot of time.

Traci B. le

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The representatives were “Not” friendly at all. They were having personal conversations before acknowledging that I was present. I rented a pick up for two hours and he told me it would be the same price as well f I kept it 24 hours(really?). I’ve booked a trailer (6x12) for 10/29/19. But after the poor customer service, I think I am going to cancel once I book with another company. He/She didn’t check truck for miles. And I paid for 40 miles and used only 32. I’ve rented there before, And it was a Great experience for me.

Jeryl P. le

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As always the service was excellent. This is my second hitch installed at this uhaul location and the installation was perfect.

Antonio L. le

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Le client n'a pas laissé de commentaire.

John D. le

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The truck needs to be retired or major Money spent on the front and rear suspensions. The front end was loose and the steering loosey-goosey. The rear suspension shock absorbers were non-existent. Someone had kicked and broken the Parking brake lever. While I had the skill and experience to drive this vehicle safely, others do not. The people at this location were way above average and helpful. I was just given a ragged out vehicle.

Shalisa P. le

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Le client n'a pas laissé de commentaire.

Phillip G. le

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Le client n'a pas laissé de commentaire.

leta N. le

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Le client n'a pas laissé de commentaire.

Christopher D. le

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Le client n'a pas laissé de commentaire.

nathaniel C. le

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Le client n'a pas laissé de commentaire.

marilyn H. le

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I was told the wrong price, paid in advance, then they overcharged me the day after. I'm still fighting for them to correct the issue and refund my money. I had to contact my bank

ernest P. le

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Truck was completely destroyed in the cab. Air vents were ripped out, radio was smashed and it stunk of extreme smoke. When I returned the truck the return agent was shocked they let me take the truck. By far I have never seen a rental this bad of shape. I can honestly say I should have taken it back but I was in a pinch and needed it. Please never rent a truck to anyone in this condition it was dangerously in kept. Ernest Piccioli 336.703.8487

Cal R. le

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Le client n'a pas laissé de commentaire.

Cheryl M. le

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Le client n'a pas laissé de commentaire.

Jeremy B. le

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Le client n'a pas laissé de commentaire.

Eric O. le

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Le client n'a pas laissé de commentaire.

antonio P. le

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Le client n'a pas laissé de commentaire.

Laura M. le

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I will never use this I haul again. Not only is the place filthy but the customer service is horrendous. The truck had a slipping transmission that caused me extra tume and money to drive over 600 miles grime south Florida to Winston Salem guy begins counter cared more about furniture pads I never received that my safety or inconvenience of a faulty truck. I did not ask for forty something furniture pads and I did not get 40 some pads I was not refusing to return some ratty furniture pads I did not receive those pads. I received one bag with for pads. Whatever that sorry excuse for a check out guy would rather ignore I bought all possible insurance to cover any possible circumstance except theft from either store. Right now they are robbing me for blankets when I offered to pay for 4 that I received. Then first he told me I had to pay 5 dollars a bag for missing pads then he decided he wanted 6 dollars per missing pad. That’s stealing from customers who can’t prove either way. I will be disputing the entire bill now though my credit card company. If I haul is hurting for money maybe they should proper service their vehicles and treat customers as Value clients instead of calling them thieves and trying to pad there bottom line.

Melanie A. le

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Often times it is difficult to get someone on the from the actual location vs the call center. The call center is usually sufficient but sometimes when calling you need specific information only the store workers would know. Being unable to reach them has been a little frustrating at times.

THOAS T. le

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I was supposed to have a credit of 50.00 for a reservation that I had made for Saturday at 7am I had arrived at 7 am Saturday and they had no van at all I was told I would get 50.00 credit and was charged the full rate

Barry M. le

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I had to go to this location because at the location I had reserved a trailer, the girl at the counter was so incompetent she could not do the computer work to allow me to get the trailer. 4496 Wallburg Landing. After being there for 45 minutes she called her manager and came back to tell me that I could not rent the trailer. Fortunately the folks off Marshall St. were able to get me the trailer I needed.

David Y. le

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Nothing

Carolyn G. le

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Le client n'a pas laissé de commentaire.

Franklin J. le

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Brought back truck on time and with proper fuel and was still charged $10.00 more. Franklin Johnson

Robert C. le

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Did not speak to me at all ! He walked out to the truck with his papers , looked at them . Did something with his pen . Then walked inside .

David W. le

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Some employees were rough looking, Creditcard Reader not working they had to manually input my card which is not secure! When I returned (after purchasing supplier the previous day) the agent who issued the truck was very good!

Charlotte H. le

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Le client n'a pas laissé de commentaire.

Donsenia T. le

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Le client n'a pas laissé de commentaire.

shemika L. le

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Le client n'a pas laissé de commentaire.

Corinne W. le

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Le client n'a pas laissé de commentaire.

Denise W. le

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The staff was helpful and made the stress of moving easier. One of the best location to get a uhaul to moving items.

Denise W. le

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Great service

Carlos B. le

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Le client n'a pas laissé de commentaire.

Lorena N. le

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The customer service was very awful. The lady in the front was so rude. She said the system was down and theres nothing she could do. Then she cancelled my reservation and told me do another one on my phone while waiting in line. I was holding my 5 month old for 30 minutes in line. Then all of a sudden the system was working and she didn’t even let me know she just started printing papers all rude and didn't even tell me where the truck was parked she had me go all the way to the back just to look for the truck. I will never return to this location!

Shanae D. le

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Le client n'a pas laissé de commentaire.

Rene W Z. le

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I highly recommend it. Very quick and easy.

Keith T. le

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Philip P. le

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Terrible experiences. Always rough when I would go to take things in and out of storage. Over charged me when I moved out twice. They were never authorized to draft my payment.

TERESA P. le

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The staff member who checked me in was excellent, but the facility is Not great.

Erin P. le

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Stairs to storage units is never a good idea. Unfortunately for me, it was all that was available.

Carolina A. le

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It was easy to check in and out . Sadly I had to have 2 different rental locations. Because my u box was dropped at the wrong location. So far u haul has cost me a lot of money! But this place is ok.

Keith T. le

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Richard W. le

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The storage facilities were trouble, I would not put my worst enemies things in there.

Kayla A. le

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The building is deplorable. Mouse traps in the storage unit the size of shoe box. There is animal vomit inside, on top of the one unit that you can see when you are going up the stairs. There is more.

AARON S. le

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it's been a pleasure working with y'all guys you gave me a piece of mind and everything I needed was right there thank you.

Kayla A. le

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The U-Haul facility on Marshall Street in downtown Winston-Salem is deplorable it is very unsatisfactory.. there is a leak in the roof which made the hallway to my unit flooded on the floor.

Kate W. le

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All of my stuff was covered in pollen when I went to get it. I can understand a little dust but an inch think layer of pollen over my whole unit was gross.

Treopia C. le

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While the facility appeared safe & secure, it was NOT. My son's unit was broken into and TV stolen and items vandalized. All this with no signs of break-in. Totally inside job.

NANCY B. le

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We chose an upstairs unit which got very hot and sometimes difficult for our college student to move boxes back and forth. Choose a downstairs unit if available. Had some rat droppings in the unit.