Customer Reviews for U-Haul Moving & Storage of Woodside

Évaluation :

3

David our representative was INCREDIBLE!!! He went beyond customer support. I had a bad experience with the woman on the other side of the desk that doesn't know how to give gpod service but David gave us a very long time until he got our request done.

Évaluation :

5

Ms. Crawford, office worker and Andre, a worker in the return equipment area were very professional and courteous! It is great to know that some workers take pride in their jobs! Keep up the great work Ms. Crawford and Andre!

Évaluation :

5

I did left a message that I don't wanted to pay safemove charge cause I didn't add that. Is there any other way that I can get it refund. Merci

Évaluation :

3

Key drop hard to locate.

Évaluation :

5

Our representative wa friendly helpful and

Évaluation :

5

Needed help for other reasons. Everyone was amazing

Évaluation :

2

This location was understaffed. One person was doing the work of 3, and trying to assist as many customers as possible but it was obvious to all that there needed to be more workers for the demand. Over 1 hour waiting in line for scheduled pickups seems inappropriate

Évaluation :

5

Made reservation one day in advance. Went to pick up the next morning. Took us 55 minutes to get to the counter. Only 5 people ahead of us. The cashier was extremely slow and not friendly. Drop off was only for 5 minutes. (Excellent)

Évaluation :

1

Customer service was rude, not helpful and unfriendly, my pick up time was changed from 7 AM to 5 PM without adequate notice or any regard to the level of problems that time change would cause The truck did not AC did not work and had only a quarter tank of gas. Will not Recommend U-Haul or use again

Évaluation :

1

The woman at the front desk was very helpful and understanding of my situation however, we did not schedule a pick up at this location. Our initial pick up location in fresh meadows was changed without any notification made to us.

Évaluation :

5

Customer service is great. Keep up the nice work.

Évaluation :

3

Less waiting on line It took one customer in front of me 45 minutes to finish his transaction

Évaluation :

5

good guy helped me check in via mobile. very cool. thank!

Évaluation :

4

Probably not much they can do about the amount of traffic in the area. The team was helpfel in getting my car parked and dropping off my keys.

Évaluation :

1

Too many fees , the guy that he was in the register he wasn't so polite he was acting like he didn't wanna help , also before my appointment I gave a call because I requested for a FORD van , they told me all set and when it was the day to pick it up they gave me something else , also in the miles range that had the van , I started with 2330 and after 3 blocks went one mile up , it's like ridiculous that I almost had to pay for an extra mile , To me was one of the worst experiences ever , for a van I used it 3,hours and I did 4 miles I paid 60$ and in the ad says 20$ !!!!!!! Neverrr again

Évaluation :

2

Reserved a storage unit for a move from nc.to ny. Upon arrival I was told they no longer had it. Service at the customer desk was not good not inviting. They found it after 1 hr. of waiting. The facility was dirty. I requested no insurance on my stuff because they force me to have it. They said no flammables and you have people moving in flammables in front of everyone. You need to send a supervisor to this facility to see how it works. The people receiving the equipment were great. Very fast and helpful. Overall my great experience picking up the equipment made worthwhile after all.

Évaluation :

5

Very helpful staff, an overall pleasant rental experience. Merci!

Évaluation :

2

Maybe because it was Sunday and towards the end I of the day. The service was not good. Storage facility was dirty, it gives the impresión that people live inside the lockers. Makes it feel unsafe. The people outside receiving the equipment were actually nice and friendly.

Évaluation :

5

So far it has been a good experience overall. Merci

Évaluation :

5

James Dustin and the lady that helped me very polite and professional definitely recommended to family and friends I was able to move with no problems thanks so much

Évaluation :

3

Need to improve the return process to confusing.

Évaluation :

1

Awful experience checking into my previously-reserved storage unit. Team could not find my reservation, then could not find the unit I had reserved. Ended up being placed in a smaller unit after spending over an hour at the desk. To top this off, I was called a day after I returned my truck and asked when I would be returning it. When I called back to confirm that I had returned the truck with an employee the prior day, I was transferred to a virtual operator, which was not helpful. Absolutely terrible service at this location.

Évaluation :

5

Nothing very good

Évaluation :

1

Upgrade your system. The system took 10 minutes to pull up my reservations. Because of this, people waited for an hour to get their car. Also the coordination between the key and the car was poor. The staff gave a key to the car that was deep inside the parking lot and was blocked by other cars. Why can you just give me the one in the front...

Évaluation :

4

The RV that I reserved was not there . I had to pay more for something I did not ordered . The sad part is I got luck I got an Rv . This is sad and scary .

Évaluation :

5

Lasheena was amazing, she went above and beyond today. There was an insane line and wait since it was the end of the month… she was running two lines and doing the work of two employees. Her customer service was exceptional.

Évaluation :

1

Customer service is super bad over there .

Évaluation :

3

I rent the trailer at 7/26th and I returned the trailer at 1:23 am 7/27th but at 7/28th they call us that they didn't received it

Évaluation :

5

Better service

Évaluation :

1

Hi the services is slow 25 minutes wait there In long island city is good in 5 minutes is ready for to go.

Évaluation :

2

When I returned teh truck, the associate did not give me a final receipt but said it would be emailed to me. Next day I got a call from the location that my truck was still not into the facility. When I told them that I had returned it the previous day, they sent me the final invoice. They added fuel service fee and fuel costs, when I had filled gas. I had to call customer service to get it reversed. POOR CUSTOMER SERVICE AT THAT LOCATION. The associates need re-training.

Évaluation :

4

Reserved equipment was not in my truck when I found it, so I had to run around with the front desk and some other employees to get it sorted out.

Évaluation :

5

Everything is good

Évaluation :

5

It was helpful for those on the long early morning line to be able to scan the QR code they had and start their checking in process.

Évaluation :

5

Missing 1 out of 24 blankets, and a lot of the blankets were dirty

Évaluation :

4

Overall a good experience. I was given the wrong van initially from the one I booked, but it was remedied quickly. My one constructive comment is that the gasoline level was lower than what was on my contract. I updated it on the website and I hope I am charged according to the accurate gas level, not the one that was on my original contact.

Évaluation :

3

Crowded parking lot made signage difficult to see. I ended up parking the truck in the wrong spot.

Évaluation :

3

Your customer service phone service was being extremely difficult when i tried to register for the storage unit online. I'm moved from Virginia to NY and arrived to NY after office hours to be complete my registration in person. I had to pay my movers an extra $250 in the truck overnight because they wouldn't let me get my storage unit Sunday night. I learned it from the help of people at the facility in Woodside that I could've completed my registration online when the guy on the phone said that its impossible. This is not right to not give a customer the right amount of information

Évaluation :

5

Very good service

Évaluation :

1

The worst experience I’ve ever had with a storage unit company.

Évaluation :

5

The Woodside employee was very friendly and apologized about the hand truck problem and offered to dispose of my personal hand truck for me.

Évaluation :

2

I was not aware that if I arrived too late for pickup that they would give my truck away, even though I reserved it a month in advance. Thankfully there was still a 10' truck available and my movers were able to load it, but I was expecting a 17' truck. I appreciate the female agent who helped me get a truck at all, but giving away my truck in the first place was acceptable. I did not receive a phone call, text, or email warning me about this. Returning the truck took far too long because their QR codes were worn out and unreadable.

Évaluation :

5

Always

Évaluation :

5

Was smooth and easy

Évaluation :

5

This rental was so easy and pleasant. The location was impeccable.

Évaluation :

5

Nice and clean

Évaluation :

1

The initial trailer I wanted to rent, the trailer lights didn't work. They offered another trailer to me as an alternative. The price changed and they charged my card without me approving the price. Then they called me the next day asking if I returned the trailer. I returned the trailer in due time. Horrible customer service

Évaluation :

1

Maria was the only one helping us, so thanks to them. We were the only ones there and we were there for an hour. They switched us cars 3 different times, had one that the door was broken. Very disappointed and wasted our day. We called back and the woman who answerered the phone around 6 pm was so rude

Évaluation :

1

I had the worst customer service experience OF MY LIFE at UHual Woodside, Queens. The employees were so rude to both me and my father. I came to pick up my uhaul and the lady helping me forced me to get out my phone and go through the process in front of her so I would know how to do the check in process myself for next time. She said because “people are acting stupid like they can't read and figure it out for themselves.” My dad was the primary driver so he needed to submit his license which didn't go through on his first attempt so she yelled “GET OUT YOUR ID AND DO IT AGAIN.” I will never be going back I left feeling so upset and have had the worst time trying to get into contact with customer service to let them know what happened.

Évaluation :

4

The most important thing the truck I had the mirror on the driver side was not working as it should be ….. on the highway was a risky thing to do !!!!

Évaluation :

5

Everything was good .

Évaluation :

5

Very efficient!

Évaluation :

1

When I came in for pick up at noon, the lady at the front desk was so rude and obnoxious. She kept saying “I can't wait to leave at 2:30 because these customers are pissing me off “. She was very disrespectful and held me there taking my information for over an hour. She made me extremely late.

Évaluation :

1

Employees were rude talked in a way of bored and did not help as much

Évaluation :

3

Picking up the truck was a good experience, however when I returned it I was informed the truck was dirty. It had very little dust and throughout all my years renting never had any issues. I was informed it had to be washed down and was charged a $25 fee. James Sexton (802-023) was very rude and unprofessional when I was asking questions about the charge.

Évaluation :

5

Although everything worked out great, you must figure out how to check people in faster. Some of us opt to go to the counter as opposed to checking in virtually, and when we do it takes a long time. It took me 20 min! And that's after waiting on line for 20 min! The agent had to call my wife on her cell phone for some sort of verification (???) What is that about???????

Évaluation :

4

Location a bit hard to find on GPS, somewhat gritty facility, but as expected for NYC

Évaluation :

1

I wld appriciated call back 347-665-7102

Évaluation :

5

Prior to keeping a storage unit with U-haul I was subject to petitory storage companies that would increase your rent every year taking advantage of the fact you'd probably not want to move out to another facility. U-haul however honored the rate I signed up with and did not increase my rent. Thank you for being fair! I will always keep U-haul in mind.

Évaluation :

3

Was able to move in after the facility had closed for regular business hours which was extremely helpful. Unit was clean and easy to access. Will review state of stored items upon moving out, but otherwise facility appears clean and secure.

Évaluation :

5

In a great location

Évaluation :

5

Muy buen servicio de la recepción

Évaluation :

4

I would have rated my experience excellent but there’s was a miscommunication with one of the managers and I felt he could have resolved the situation better.

Évaluation :

4

I have to admit I went to the uhaul storage facility a little unprepared but the staff helped me figure out which unit would best fit my needs and even had an employee assist while waiting to go on her break. I ended up getting exactly what I needed there.

Évaluation :

5

N/C

Évaluation :

5

Great customer service!

Évaluation :

5

El personal excelente l

Évaluation :

5

Good stuff.

Évaluation :

5

Muy buen servicios y precios muy cómodos, a comparación de otras entidades

Évaluation :

4

I would give "Excellent" if facility would be open 24h.

Évaluation :

5

I have been using uhual storage for over 4 years. I never had any issues with the company and the facility. They always communicated any updates with me as well as payment changes with my storage locker. Thank you Uhual!

Évaluation :

5

It’s a nice story

Évaluation :

5

Late charges a little annoying.

Évaluation :

5

S.O.

Évaluation :

5

Good friendly staff 👍👍

Évaluation :

5

We have been to many UHAUL's and this was the best place ever to do business. Nate, was extremely helpful and the manager was also great. Staff actually smiled and seemed happy. Rare find at UHAUL today! We are coming from Long Island, and we have only had sub par experiences there.

Évaluation :

5

Staff was wonderful extremely helpful

Évaluation :

5

Good customer service..

Évaluation :

4

I have no real complaints, I just wish they had longer hours! I would recommend theme to someone! If they would have i would use them again!!!

Évaluation :

1

😤😖👎 you suck👇💩💩💩!!!

Évaluation :

1

Thank you for your service Your policy On payment rate It's ridiculous. You raise my rate 4 times and one year.

Évaluation :

3

They didn't have what I needed so I took what they had . The truck I rented the mirror moved so it was useless the door didn't lock correctly and the truck shaked way to much passed 40 mph. Oh and it would be useful if they tell you if the truck has a ramp cause I wasted alot of time bringing the truck I rented cause it had no ramp .

Évaluation :

5

The alarm goes off every few minutes. It is ear-piercing and extremely annoying. Light goes off too often in the storage facilities. Besides that, everything else is fine.

Évaluation :

5

MUY.BUENO.TODO..GRACIAS.

Évaluation :

4

The staff member supporting me was friendly and helpful. I felt taken care of.

Évaluation :

5

I have had years of wonderful experience with UHaul. The staff were always sypportive. Always courteous and polite. I will recommend UHaul to anyone, anytime. Thank you for all the courtesies extended to me. It is greatly appreciated.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Personnel amical

Évaluation :

5

I got in when I needed to. When I came back my stuff was still there. What more can you ask for.

Évaluation :

4

I am not a business soni couldn't get access after 10pm that made things a little difficult while doing my move. Other than that the place is well run and maintained

Évaluation :

4

The team at this Woodside facility were very nice and so helpful to us!

Évaluation :

5

Muy buen servicio gracias

Évaluation :

5

Price was reasonable and very convenient

Évaluation :

5

The store manager Naasiha Matthews was incredible from the moment I walked in. I am currently disabled and unable to carry anything due to my crutches and she was kind enough to help me pick out my moving boxes not to mention put them in the car. That right there blew me away. Her whole team were amazing all working as a team together as a unit. I always enjoy bringing my business to that exact Uhaul location.

Évaluation :

5

Comonsiempre,exelente servicio, siempre que he nesecitado me han atendido con amabilidad.

Évaluation :

5

Me encanta UHAUL! El personal que allí trabaja, los vehículos, los espacios para almacenamiento, la ubicación de la tienda ... todo!

Évaluation :

5

🙏 thank you so much to the staff they are both helpful and courteous

Évaluation :

5

Best U-HAUL EVER!!!

Évaluation :

5

Move out date was the august 17th 2021

Évaluation :

1

We drove a 15-foot truck from Florida. The size online for the unit we rented did not fit the recommendation and we ended up having to get another unit to store the remaining items. We had a long process of moving into our unit as the loading dock that was closer to the unit was blocked and were told we should have waited until the end of the month as that is the time it would be clear. As stressful as our day was, this comment really did not help as we had to move when we had to move. There was a lot of trash around and we were worried we would get blamed for it even though it was there prior to our move. The girls at the front desk, however, were amazing and did the best they could to help us get a second unit and work with us on processes and procedures to save us some money.

Évaluation :

3

Room size isn't as accurate as it should be, 5x7x6,9 said good for Queen size mattress, it ends up with mattress squeeze in there and and the gate won't close. I have to go with bigger size room, fortuney it's still available.

Évaluation :

4

The only complaint I have that the customer parking was taken by Uhaul trucks. It made it very inconvenient..

Évaluation :

5

The manager is the best, thank you.

Évaluation :

5

I love this facility. Always helpful. Staffs are great. Space is always cleaned even before the pandemic. Yes I love this place.

Évaluation :

3

Size and description need more accurate, it saids the space good for Queen size mattress, actually door won't close with mattress in there plus make no sense to bring heavy stuff to the upper level storage.

Évaluation :

5

Everyone here was very helpful and nice! This was my first time renting a storage unit. I reserved the unit online which was an easy process. Once I got to the unit I realized it was not going to be big enough and that it was an upper level unit. Since I had a couple heavy objects this was not going to be feasible. They were very understanding and helped me figure out what to do.

Évaluation :

5

Muy buena la atención y la orientación todo limpio gracias good job

Évaluation :

5

Gooof

Évaluation :

5

The only concern is that I spent 45 min in line since only one person was working. She did a very good job explaining everything tho. Maybe add one more person at the register in the morning.

Évaluation :

5

Excelente servicio para mi porque me estaba mudando y tenía tantas cosas conmigo, esto fue de gran ayuda durante un mes completo pude almacenar mis pertenencias y adicional me dio tiempo para establecerme y conseguir un sitio donde vivir tranquilamente. Buena iluminación, limpio y agradable. Carros para transportar las cosas muy bueno

Évaluation :

5

Very polite, helpful and friendly.

Évaluation :

5

The crew that were onsite were very accommodating. I had to close out my account and empty my unit. All was smooth and I felt well taken care of all around. They smiled and had a great attitude throughout the experience. This is how it should be. I'll always come back here..This made up for my last experience here which was disappointing. Thank you...

Évaluation :

5

Service desk was attentive and professional. Helpful and informative. Merci.