Customer Reviews for U-Haul Moving & Storage of Woodside

Évaluation :

2

The attendant who cleans and operates the vehicles, k ew the driver side mirror was defective, it was held up by tape. We were in process if returning from Middletown NY when the mirror begun to slip. The driver had know driver side mirror as we entered the bronx area. It was very scary and dangerous. I needed the larger truck and was told you had none, mean while I saw many parked outside. So at this point I feel like your vehicles are poorly maintained which puts the the customers at high risk to encounter accidents.

Évaluation :

4

I would have rated my experience excellent but there’s was a miscommunication with one of the managers and I felt he could have resolved the situation better.

Évaluation :

3

-

Évaluation :

5

Have your own gas pump. Friendly associates.

Évaluation :

5

Muy bueno el servicio los recomiendo

Évaluation :

5

Allow us to pay actual miles. I estimated 15 but only used 5. No way to change this so I paid the whole thing. Very clean equipment. Guy at the counter was very nice and helpful.

Évaluation :

2

I spent 30 minutes of my rental time in the office waiting to get the truck itself, so a heads up about getting their earlier or a more expedited rental pickup would be great. The drop off situation seemed pretty chaotic as well. I'm sure y'all are understaffed like everyone else, so I get that this could be a result of that as well.

Évaluation :

5

All very good

Évaluation :

5

You are doing great really

Évaluation :

4

Reserved a 5x8 trailer 7 days prior to needing it. Received a call 1 day before to tell me 6x12 was all that was available. Luckily my vehicle was still capable of towing the larger trailer.

Évaluation :

4

I have to admit I went to the uhaul storage facility a little unprepared but the staff helped me figure out which unit would best fit my needs and even had an employee assist while waiting to go on her break. I ended up getting exactly what I needed there.

Évaluation :

5

Counter Team was..... Just Awesome! Thank you.

Évaluation :

5

Counter Team was..... Just Awesome! Thank you.

Évaluation :

5

Counter Team was..... Just Awesome! Thank you.

Évaluation :

5

Counter Team was..... Just Awesome! Thank you.

Évaluation :

5

Counter Team was..... Just Awesome! Thank you.

Évaluation :

1

The app didn't work when I went pick up the van, And it didn't work when I returned the van. The part were you have to scan the bar code for the location doesn't work. I don't think is fair you charged me $20 for something is not my fault. I have been renting van from you for almost 20 years. Please keep the way used to be. I plan to rent from a different company if I don't get a refund for the $20. The location, physical building is excellent and the folks that help me in the front desk are excellent. My lower rate is for the app. Get rid of the 24/7 app, you will lose business if you keep it

Évaluation :

1

Truck broke down after driving it 1 hour

Évaluation :

1

Always disgusting to go to this location. Poor costumer service. Staff always eating fried chicken, energy beverages, fries, chips. All on top of the costumers. I have rented 3 times and the THREE times it is the same thing, I have accompanied someone else 4 other times and the four times, the exact same thing! So unprofessional, plus the staff itself is not well spoken at all, they treat you like they are talking to their 5 year old son. The only guy who is more decent ,I believe is the guy in charge, the inly caucasian guy there who I don't really really love either, they are ALWAYS talking to each other while costumers are there, laughing, eating. My god, so bad. Don't even want to get into details.

Évaluation :

5

Goot

Évaluation :

5

The staff was very friendly, listened intently and was extremely cooperative, patient and professional. This made the rental process that much easier

Évaluation :

3

It's slow.

Évaluation :

5

Nice person checked us in. Convenient drop off for our final destination.

Évaluation :

5

It was great and really cheap

Évaluation :

5

Emailing the receipts to the customer and better customer service and call waiting

Évaluation :

3

I asked for a dolly , was charged and never received one.

Évaluation :

5

easiest moving ever I had in my iodide

Évaluation :

5

Please creat a data bese. I rent with you every week and always must to give all my info and an extra contact for verification. The rest evey es very great

Évaluation :

5

My first experience was excellent. Just keep up with what you guys are going right now! Merci

Évaluation :

1

U-Haul made a HORRIBLE mistake during this U-Box process that created a HUGE mess that I had to scramble to fix at the very last minute. A rep at Woodside had to've messed something up when releasing my Box to the designated movers who were picking it up to bring to me, by somehow canceling the movers in the computer system, thereby canceling the paycode provided to customer to pay the movers. I, the customer, DID NOT cancel the transaction, the movers did their part in bringing the box to my location as hired to, helping me load it, and delivered it back to Woodside, but I had to scramble to find an alternative method to pay them before they could leave the location, which caused a HUGE amount of stress and problems in the process, all because someone at U-Haul made a VERY CARELESS mistake that was out of my control at the VERY LAST MINUTE after I'd gone to great lengths to do my part to make sure all ran smoothly! Based on this experience alone, I WILL NOT BE USING U-HAUL for this service EVER AGAIN!

Évaluation :

5

So easy. Such friendly staff. Such an affordable, easy, positive experience.

Évaluation :

1

We were not told that there are ELEVEN STEPS(!) to load into our storage room. It took us 2 hours. We had to empty out our carts to lift them up the stairs and load them back in. And its gonna be the same when loading out each time. IT IS UNACCEPTABLE THAT THERE ARE STAIRS. The hole idea it should he easy access to load in and out.

Évaluation :

4

Truck had problems braking

Évaluation :

3

The website to self service returning track didn't work for an hour!!!!!!

Évaluation :

3

I went 12 miles, didn't remember to put gas in the truck cause it was such a short trip. Your company charged me $35 for 12 miles of use. At $5 a gal that's 7 gallons of gas for 12 miles of use. That is total abuse of trust in customer service. Sad to see you taking advantage of your customers in this manner!

Évaluation :

2

There were only 2 employees working registers. The line was very long and then one employee has an emergency and left. It took over an hour to be seen and pick up a truck already reserved online. The fact that you text people to upload their own drivers license while in the store is ridiculous. The employees should be able to scan it. The link in the texts would not load anyway. The truck smelled of cigarette smoke. Overall bad experience

Évaluation :

5

Very happy with the experience

Évaluation :

1

The pick up visual truck had less gas and additional damages. I noted those things and took pictures. Truck barely had 1/8 tank of gas so I had to stop and get gas immediately. The drop off inspector said got in a vehicle and drove off, but the person who checked me out dd not perform the visual check off. When I got my receipt they charged me for existing damages. I have caIlled for 3 days to speak with someone about this with no success. I will never rent from you all again.

Évaluation :

5

Both locations very helpful never got my hands dirty

Évaluation :

5

My experience was simple and right to the point. Everything was explained well and professional. The only thing was the wait on line. Could have been a little shorter. But nothing crazy.

Évaluation :

5

Incredible! Way more affordable than other options, great experience

Évaluation :

5

It's so difficult if u don't have a local driver license to get the service

Évaluation :

5

Love uhaul, made my moving was easy than i thought. Merci

Évaluation :

5

Un travail bien fait

Évaluation :

5

very good and fast

Évaluation :

5

Custumer service was not good it was super good But the truck I got almost kill me and passenger the steering wheel had a lot a lot of play and the suspension was horrible every time it hit a pothole the hole truck wood go out of control I have to waste an hour of my time and take local streets to avoid making an accident and kill my self or hurts others

Évaluation :

5

Very good and friendly service.

Évaluation :

5

Update online reservations

Évaluation :

5

N/C

Évaluation :

5

Great customer service!

Évaluation :

5

El personal excelente l

Évaluation :

5

Good stuff.

Évaluation :

5

Muy buen servicios y precios muy cómodos, a comparación de otras entidades

Évaluation :

4

I would give "Excellent" if facility would be open 24h.

Évaluation :

5

I have been using uhual storage for over 4 years. I never had any issues with the company and the facility. They always communicated any updates with me as well as payment changes with my storage locker. Thank you Uhual!

Évaluation :

5

It’s a nice story

Évaluation :

5

Late charges a little annoying.

Évaluation :

5

S.O.

Évaluation :

5

Good friendly staff 👍👍

Évaluation :

5

We have been to many UHAUL's and this was the best place ever to do business. Nate, was extremely helpful and the manager was also great. Staff actually smiled and seemed happy. Rare find at UHAUL today! We are coming from Long Island, and we have only had sub par experiences there.

Évaluation :

5

Staff was wonderful extremely helpful

Évaluation :

5

Good customer service..

Évaluation :

4

I have no real complaints, I just wish they had longer hours! I would recommend theme to someone! If they would have i would use them again!!!

Évaluation :

1

😤😖👎 you suck👇💩💩💩!!!

Évaluation :

1

Thank you for your service Your policy On payment rate It's ridiculous. You raise my rate 4 times and one year.

Évaluation :

3

They didn't have what I needed so I took what they had . The truck I rented the mirror moved so it was useless the door didn't lock correctly and the truck shaked way to much passed 40 mph. Oh and it would be useful if they tell you if the truck has a ramp cause I wasted alot of time bringing the truck I rented cause it had no ramp .

Évaluation :

5

The alarm goes off every few minutes. It is ear-piercing and extremely annoying. Light goes off too often in the storage facilities. Besides that, everything else is fine.

Évaluation :

5

MUY.BUENO.TODO..GRACIAS.

Évaluation :

4

The staff member supporting me was friendly and helpful. I felt taken care of.

Évaluation :

5

I have had years of wonderful experience with UHaul. The staff were always sypportive. Always courteous and polite. I will recommend UHaul to anyone, anytime. Thank you for all the courtesies extended to me. It is greatly appreciated.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Personnel amical

Évaluation :

5

I got in when I needed to. When I came back my stuff was still there. What more can you ask for.

Évaluation :

4

I am not a business soni couldn't get access after 10pm that made things a little difficult while doing my move. Other than that the place is well run and maintained

Évaluation :

4

The team at this Woodside facility were very nice and so helpful to us!

Évaluation :

5

Muy buen servicio gracias

Évaluation :

5

Price was reasonable and very convenient

Évaluation :

5

The store manager Naasiha Matthews was incredible from the moment I walked in. I am currently disabled and unable to carry anything due to my crutches and she was kind enough to help me pick out my moving boxes not to mention put them in the car. That right there blew me away. Her whole team were amazing all working as a team together as a unit. I always enjoy bringing my business to that exact Uhaul location.

Évaluation :

5

Comonsiempre,exelente servicio, siempre que he nesecitado me han atendido con amabilidad.

Évaluation :

5

Me encanta UHAUL! El personal que allí trabaja, los vehículos, los espacios para almacenamiento, la ubicación de la tienda ... todo!

Évaluation :

5

🙏 thank you so much to the staff they are both helpful and courteous

Évaluation :

5

Best U-HAUL EVER!!!

Évaluation :

5

Move out date was the august 17th 2021

Évaluation :

1

We drove a 15-foot truck from Florida. The size online for the unit we rented did not fit the recommendation and we ended up having to get another unit to store the remaining items. We had a long process of moving into our unit as the loading dock that was closer to the unit was blocked and were told we should have waited until the end of the month as that is the time it would be clear. As stressful as our day was, this comment really did not help as we had to move when we had to move. There was a lot of trash around and we were worried we would get blamed for it even though it was there prior to our move. The girls at the front desk, however, were amazing and did the best they could to help us get a second unit and work with us on processes and procedures to save us some money.

Évaluation :

3

Room size isn't as accurate as it should be, 5x7x6,9 said good for Queen size mattress, it ends up with mattress squeeze in there and and the gate won't close. I have to go with bigger size room, fortuney it's still available.

Évaluation :

4

The only complaint I have that the customer parking was taken by Uhaul trucks. It made it very inconvenient..

Évaluation :

5

The manager is the best, thank you.

Évaluation :

5

I love this facility. Always helpful. Staffs are great. Space is always cleaned even before the pandemic. Yes I love this place.

Évaluation :

3

Size and description need more accurate, it saids the space good for Queen size mattress, actually door won't close with mattress in there plus make no sense to bring heavy stuff to the upper level storage.

Évaluation :

5

Everyone here was very helpful and nice! This was my first time renting a storage unit. I reserved the unit online which was an easy process. Once I got to the unit I realized it was not going to be big enough and that it was an upper level unit. Since I had a couple heavy objects this was not going to be feasible. They were very understanding and helped me figure out what to do.

Évaluation :

5

Muy buena la atención y la orientación todo limpio gracias good job

Évaluation :

5

Gooof

Évaluation :

5

The only concern is that I spent 45 min in line since only one person was working. She did a very good job explaining everything tho. Maybe add one more person at the register in the morning.

Évaluation :

5

Excelente servicio para mi porque me estaba mudando y tenía tantas cosas conmigo, esto fue de gran ayuda durante un mes completo pude almacenar mis pertenencias y adicional me dio tiempo para establecerme y conseguir un sitio donde vivir tranquilamente. Buena iluminación, limpio y agradable. Carros para transportar las cosas muy bueno

Évaluation :

5

Very polite, helpful and friendly.

Évaluation :

5

The crew that were onsite were very accommodating. I had to close out my account and empty my unit. All was smooth and I felt well taken care of all around. They smiled and had a great attitude throughout the experience. This is how it should be. I'll always come back here..This made up for my last experience here which was disappointing. Thank you...

Évaluation :

5

Service desk was attentive and professional. Helpful and informative. Merci.

Évaluation :

1

The lady at the front is very rude and not helpful. While waiting in line, I heard her call customers "annoying" in front of other customers. I asked if she could show me a map or guide me to how I can get to my storage unit. She responded rudely and told me "I don't know what to tell you honey, it's the same way as before."

Évaluation :

3

Gratidao he gentleman whom takes care of the trucks, Davida, handsomeness, frirndly, helpful, very nice, is worse to use the facility. He is the best of all. Skin and educated. Very nice. Thank you. You made our experience much better.

Évaluation :

4

Nas was great

Évaluation :

5

Helpful staff overall in every way possible. Nas the store manager went above and beyond to provide great customer service.

Évaluation :

5

It was my Best experience in a storage facility in a long time. I give (Four) ⭐️⭐️⭐️

Évaluation :

3

La atencion de customer service esta muy por debajo de esta gran corporacion, no atienden a los telefono y la atencion personal en oficina es de mal modo y mal explicados los servicios. En caso de una emergencia este servicio al cliente es un fraude, que lastma.

Évaluation :