There were some errors in documentation that could have had very bad results. They need to double check all account processes.
Shannon L. | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Woodstock
Testimonials From Recent Customers
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The gentleman that was working this past Saturday was very helpful and knowledge bowl and walked me through it he even walked me over to the unit. Great customer service!
Tamara K. | Online Move InThe manager Patrick was helpful when I spoke with him on the phone and when we went in to get the storage unit. This location is extremely clean and well maintained.
TOM A. | Premières impressionsI would have given an excellent rating, but the key card access on one of the doors isn’t working.
Connie S. | Premières impressionsAbsolutely love the U-Haul and storage in Woodstock coolest place ever very clean and accessible with the drive-in garage would recommend it to anyone in the area
JOHN F. | Expérience généraleI was very pleased with my experience and would recommend this facility to everyone. I brought some friends to help me move my stuff and they too were extremely impressed with the facility. Thank you for having a safe, clean and secure place for people to store things.
Tammy O. | Expérience généraleThe young gentleman at the facility was fantastic!
Patrick B. | Online Move InMade a reservation online for a storage locker that was available, 10x5 and when I went in to get it and sign said it was not available and someone rented it out even though I had a reservation on it. Guy also said reservation don't mean nothing and it's first com first serve. Made me upset. But I told him that's wrong and I had get the 5x10 instead.
Charles B. | Premières impressionsExcellent customer service
Antony E. | Premières impressionsGreat storage, was a little worried by the roach trap(?) in my room when I moved in but all my stuff seems uninfested. I have plenty of storage in my new place so I don't need to rent space anymore. When I moved out there seemed to be some things breaking down. there had been a standing pool in the loading bay for a month. And the air conditioner made a large clanging sound when I was putting boxes in my car. These didn't influence my decision to move out but they will influence my decision to recommend this storage to others.
WILLIAM H. | Expérience généraleVery good place,friendly staff..
Margarita J. | Expérience généralewe would use your facilities again in the future if we needed a storage locker
Robert M. | Expérience généraleFriendly staff overall.
FRANK A. | Expérience généraleNeed to consider a discount for customers already renting and no other unit available. Red Dot Storage is almost half the rate and staff unwilling to accept competitor price matching. Now in paying $49 for a 5x8 and $119 for a 8x10 which seems quite costly when I've been a customer for over a year. I don't have the option to change over to Red Dot because I'm injured and can't lift. Not good customer service.
Kelly S. | Premières impressionsGreat place
LATRICIA G. | Premières impressionsPatrick was great to work with.
APRIL T. | Premières impressionsThe person I delt with was fantastic!!
Carolyn T. | Premières impressionsThe manager and staff were very helpful and understanding
Brushana F. | Expérience généraleI felt , after moving out of the pod, that I should not have been charged for the entire month and that it would have been prorated since I moved out on the day I was charged.
Mary Lou N. | Expérience généraleEven the moving company that I used commented on how nice the units were and how helpful the staff was when they were getting my things out of storage.
lorrane P. | Expérience généraleCompetitively priced and oh so clean. Very secure. Inside access. Able to pull vehicle inside to load/unload out of the weather. No vermin. I highly recommend recommend Woodstock Uhaul storage. 6 stars if I could.
Joseph L. | Expérience généraleExcellent facility and staff
Michael E. | Expérience généraleGreat experience so far!
Mary Pat W. | Premières impressionsBy far the cleanest facility I've used. Wonderful employees, helpful and respectful.
LIZ R. | Premières impressionsFast and easy and super clean!!!!!
BRADLEY M. | Premières impressionsOwner took us on a tour of facility explaining all the details of rental and how everything worked. Was very friendly and helpful. Would definitely recommend this facility to friends and family!
TRUDY K. | Premières impressionsVery friendly and helpful staff. I feel safe storing my items here. I appreciate the flexibility od the renting of the van date. You guys are making a very difficult time in my life a little less difficult. I have one less thing to worry about.
BRANDY R. | Premières impressionsFriendly and knowledgeable staff.
Brian M. | Premières impressionsI have other storage units and this place is clean, convenient and makes moving in very easy. I highly recommend it.
Amy E. | Online Move InMy unit had a lock on it and somebody already was using it. Patrick was very helpful and got me a different unit when I arrived
Ryan A. | Online Move InVery nice facility and helpful employees. Thumbs up!
GARY T. | Expérience généraleI signed up on line then went yesterday to make sure I got it right. The young man that was there was very kind and helpful, he showed my unit, explained everything about how to use the facility and got me a closer unit because it's hard for me to walk. Your company goes above and beyond and you have an amazing employee.
Racine A. | Online Move InLove the automated drive in doors and customer service is top notch!! Great staff.
Todd S. | Premières impressionsI really love the convince of the garages you can pull your vehicle in for easier unloading as well as it being a great solution when weather isn't good. Super clean & organized as well as the staff helping and explaining the security measures on the facility. Thanks Uhaul!
ADRIANA S. | Premières impressionsThe only thing I think should change is if you move out early there should be a prorated refund . I switched from one unit to another and it was prorated . The facility was convenient and a great place to store my stuff for the short time I needed.
Denise C. | Expérience généraleWell maintained facility, easy contacless setup was very good during pandemic. After accessing my new storage unit, I did later stop by the office and the staff was great, very helpful. Best Uhaul experience and best storage facility experience I've had and I've been using Uhaul and other moving/storage services all around the country for over twenty years. The Eastwood Drive Woodstock, IL team does a great job!
Timothy J. | Online Move InEvery employee I dealt with at the Woodstock facility was nice and very helpful whether I was gerring boxes, renting the space or cancelling my unit of the rental. It is nice for that space to finally be occupied too as it was an eye soar in the community. Merci!
Julie T. | Expérience généraleI was surprised at how clean the facility is. I also like the temp controlled environment. Staff was very friendly and helpful. Prices are competitive with others in the area. Very secure. I highly recommend this storage facility.
Joseph L. | Premières impressionsThe only negative comment that I would make is when we first rented our units a few months back most of the employees were not wearing masks in the office or storage areas. Given that these areas are enclosed, I feel that your facility should follow the same mask mandates that other businesses are required to follow.
Brandon C. | Expérience généraleEvery Uhaul employee I have had contact with has been friendly, helpful and knowledgeable. The rates for storage and truck rental are extremely fair. I would definitely recommend Uhaul to others.
Linda E. | Expérience généraleWhen I was there closing out my locker and yes it's during the pandemic time wear masks should be worn there was an employee there which I did not deal with but just noticed he was not wearing a mask. The guy I didn't work with soon as I walked into the office area he put his on which I appreciated. I've heard bad experiences about storage units but this one I had an excellent experience it was well cleaned and they were always helpful
Cassandra S. | Expérience généralePatrick was extremely helpful. We ran into a truck rental problem with another U-Haul dealer and Patrick was able to solve all of our issues with alternative ideas in a very timely manner. He was very goo and kind.
Amy S. | Premières impressionsPatrick is awesome guy to deal with.
Dwyane R. | Premières impressionsKevin was great and helpful
karen m. | Premières impressionsPatrick was great to work with!
ted s. | Premières impressionsSuper fast and super easy. Clean facility with easy access.
Tim L. | Premières impressionsExcellent
Aaron K. | Premières impressionsGreat service
Francisco D. | Premières impressions