Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Need to consider a discount for customers already renting and no other unit available. Red Dot Storage is almost half the rate and staff unwilling to accept competitor price matching. Now in paying 49 $for a 5x8 and 119 $for a 8x10 which seems quite costly when I've been a customer for over a year. I don't have the option to change over to Red Dot because I'm injured and can't lift. Not good customer service.
Kelly S.
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Premières impressions
Évaluation :
5
everything was fine!
JONATHAN D.
Évaluation :
5
Great place
LATRICIA G.
|
Premières impressions
Évaluation :
5
Patrick was great to work with.
APRIL T.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tracie W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIEL O.
Évaluation :
5
The person I delt with was fantastic!!
Carolyn T.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frank C.
Évaluation :
5
The manager and staff were very helpful and understanding
Brushana F.
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Expérience générale
Évaluation :
5
On short notice, we needed a U-Haul for same-day rental. AND we needed it for one-way drop off. Making a reservation was easy. Your personnel was also easy to understand and knew our needs. We reserved the truck and picked it up without any problems. Thank you very much.
Alice M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DINO B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cheryl M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
trefzger B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
brent M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Megan W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
George R.
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Premières impressions
Évaluation :
4
I felt , after moving out of the pod, that I should not have been charged for the entire month and that it would have been prorated since I moved out on the day I was charged.
Mary Lou N.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laura L.
Évaluation :
4
Generally very pleasant experience. Manager and employees all were very welcoming and willing to help and take time to explain process and equipment use to this 1st time self mover, making things a little less stressful. The wait in office was a little long at times to check in or out (multiple visits) but that seems to be typical of many businesses these days from staff shortages due to covid19. Having only one pickup truck on site caused need to change schedule but in my case was not critical.
Sean T.
Évaluation :
5
Improve the website
Alane L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Armond J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
clarissa I.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tim S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
James M.
Évaluation :
1
Where do we start? 1. If you say you will move your u-boxes to a location don't change the story with your scheduling agents once the boxes are ready to move from storage, and have the only way to move them be your sister company for more money. 2. Have friendly and competent customer service representatives. One incorrectly set us up as new customers when we scheduled the delivery of our boxes, and the next one called me a lier and told me the fact that on my side I was being charged another month of storage was a tech issue, when in fact it was not because of the previously mentioned issue which ended up leading to the boxes being incorrectly scheduled for pickup and other issed. In addition when the delivery date in the system is incorrect do not insult the customer and further infer that they are a lier when they have an issue with waiting until the next day to deal with the incorrect delivery day when the incorrect day is the next day. Empower them to problem solve, implement change, and have empathy. Third customer service rep did two of three. 3. When you have already incorrectly scheduled someone's pickup day for boxes when the correct day comes around do not tell them you cannot have their boxes ready for the movers, hired from your sister company, on the correct day (which was the day after you incorrectly had them scheduled so they should have already been ready), nor not have the correct equipment ready for the moving of the boxes when all steps and movers were selected based on what your schedulers said needed to happen to have the boxes moved. Also don't say to use your sister company to move if they don't have the equipment either. If our movers had not been creative, I am not sure we would have gotten our stuff,, and then what? What should have taken a few hours took the whole day and rearranging of schedules. Time with family and friends that cannot be gotten back.. Between UHaul and your sister company I was insulted, angered, frustrated, and made to cry on at least three different occasions. You made an already difficult and stressful event become easily one of the worst experiences of my life. I will never, ever use your company again, and I will tell everyone I know or have contact with who is considering moving not to use your company.
Aubrey A.
Évaluation :
5
The trailer was showing it's age and leaked when it rained.
Richard W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Susan M.
Évaluation :
5
I can't thank your team enough for the helpful, courteous, professional attitude and work ethic in this very tough move. Please tell everyone involved how much we appreciate them!
Guy G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Clara B.
Évaluation :
5
We are glad that we used a U-Box. It was a great way to move our belongings. It was easy to work with. Items could be well secured in the box. We had more furnature pads than we needed for furnature. This was a good way to move. Advertise the U-Box more.
Kate D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth D.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David S.
Évaluation :
5
Even the moving company that I used commented on how nice the units were and how helpful the staff was when they were getting my things out of storage.
lorrane P.
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Expérience générale
Évaluation :
4
Employees and manager are very friendly and helpful. Though waiting time was long on phone and at location when picking up 2nd ubox. Likely covid related understaffing, actual time to unload full box and get webbed was quick maybe 15 minutes of hour suite visit. Trailer was missing chocks for tires. Rear ramp needed to be hammered out of retainer. Missing 1 stabilizer. Didn't notice missing items since 1st time renting and these items aren't in list of things to check when confirming condition.
Sean T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Trinidad S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle L.
Évaluation :
5
Competitively priced and oh so clean. Very secure. Inside access. Able to pull vehicle inside to load/unload out of the weather. No vermin. I highly recommend recommend Woodstock Uhaul storage. 6 stars if I could.
Joseph L.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary Pat W.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey K.
Évaluation :
5
Excellent facility and staff
Michael E.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard R.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
VINCE C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dirk M.
Évaluation :
5
Everything went smooth as clockwork.
raY P.
Évaluation :
5
Very nice and friendly, I would rent from them again anytime. Even though I was turning the truck in he showed me things about the truck that the other place did not show me.
Thomas N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffery R.
Évaluation :
4
To the uhaul coporation specifically… respect your customers the experience of working with you was horrible. My pickup location was changed extremely last minute. And when I explained this would not fit into my moving plans I was told I was alerted a full 24hours before I actually was. I was not offered any reimbursement to make up for the drain on my time. The employees are excellent but the company sucks. And I will be reporting my experience online to my social media following
Sylvia F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey H.
Évaluation :
5
Great experience so far!
Mary Pat W.
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Premières impressions
Évaluation :
5
Excellent customer service from start to finish. Happy to rent from this location anytime.
jeffrey O.
Évaluation :
5
Great staff. Very friendly and helpful
Joseph K.
Évaluation :
5
for piece of mind...a spare for the trailer would be nice
Leo D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEBRA N.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa J.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROGER U.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LINDA M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Melanie S.
Évaluation :
5
20ft truck had trouble shifting gears at time. Employees at the location were pleasant.
Christopher A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARK P.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Neil K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SUSAN M.
Évaluation :
5
By far the cleanest facility I've used. Wonderful employees, helpful and respectful.
LIZ R.
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Premières impressions
Évaluation :
5
Fix the truck. It has a shimmy at 35-40 mph. I would NOT take this truck on the interstate.
Donald W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maximiliano B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stacy M.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles H.
Évaluation :
5
Fast and easy and super clean!!!!!
BRADLEY M.
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Premières impressions
Évaluation :
2
I currently rent three units with you guys. Two out of three of my units set off the alarm, even if I am checked in. The people here are super friendly so no complaints there. However the alarm issue is a little annoying.
Samuel M.
Évaluation :
3
The owner is very attentive and professional. Other employees are not. I often have to go in to request that someone come out to check me out, even when they are not busy doing other things.
Barb U.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRIAN S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Albert O.
Évaluation :
5
Amazingly clean and super easy process!
JENNIFER W.
Évaluation :
5
Owner took us on a tour of facility explaining all the details of rental and how everything worked. Was very friendly and helpful. Would definitely recommend this facility to friends and family!
TRUDY K.
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Premières impressions
Évaluation :
5
Very friendly and helpful staff. I feel safe storing my items here. I appreciate the flexibility od the renting of the van date. You guys are making a very difficult time in my life a little less difficult. I have one less thing to worry about.
BRANDY R.
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Premières impressions
Évaluation :
5
Friendly and knowledgeable staff.
Brian M.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason G.
Évaluation :
4
Le client n'a pas laissé de commentaire.
KEVIN D.
Évaluation :
5
I have other storage units and this place is clean, convenient and makes moving in very easy. I highly recommend it.
Amy E.
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Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amy E.
Évaluation :
3
My unit had a lock on it and somebody already was using it. Patrick was very helpful and got me a different unit when I arrived
Ryan A.
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Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
michael M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick R.
Évaluation :
3
I would recommend this facility because it's very well maintained. However I would have given a higher rating but I expected friendlier service from the GM. You have a GM that seems put off by the customers questions and giving off the sense that he was uninterested in be there to open a store. My advise to the GM, It doesn't matter what time of day it is leave your problems at the door and treat your customers like your paycheck depends on it.
Lillian J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Craig D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph H.
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Online Move In
Évaluation :
5
Very nice facility and helpful employees. Thumbs up!
GARY T.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
deanna s.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert M.
|
Premières impressions
Évaluation :
5
I signed up on line then went yesterday to make sure I got it right. The young man that was there was very kind and helpful, he showed my unit, explained everything about how to use the facility and got me a closer unit because it's hard for me to walk. Your company goes above and beyond and you have an amazing employee.
Racine A.
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Online Move In
Évaluation :
1
Horrible experience. They didn't have the size truck I booked locally. We had to drive an hour away, only for them to lose the keys to the size truck we needed. Colossal waste of time and threw off our entire moving day timeline. Just incompetence all around.
James H.
Évaluation :
2
Waited 30 minutes to be helped since there was only one staff member on site
Kelley W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEBRA N.
|
Premières impressions
Évaluation :
5
I had the best experience with this Uhaul location! I got covid the day before my scheduled move! They were so understanding and accommodating. I had to reschedule my move 3 times, yet they were courteous and so wonderful about everything and the delays. I am also renting a storage space from this same location. It is so clean, easy access, plenty of flatbed dollies to move things with. It's a great place and I will recommend you to everyone I know!
Rebecca W.
Évaluation :
5
Rien
Margaret K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bill T.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sarah C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark C.
Évaluation :
1
The employee that hooked up the trailer we rented did not tighten the clamp down on the ball hitch. I was driving down the road and hit a pot hole and the trailer came off the hitch and rammed into my bumper and dented it. This was a very dangerous situation. I was in heavy traffic and luckily the chains did their job and the trailer didn't go into oncoming traffic or didn't hit another vehicle behind us. I have filed a claim for my bumper with the U-Haul insurance as this was employee negligence for not securing the trailer as it should have been. When I went to hook the trailer up myself, the employee asked me to move aside that he would hook it up. I trusted him. I learned a huge lesson. This could have been disastrous.
BONNIE G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAIME B.
Évaluation :
5
Friendly people...fast and easy...
Cornel M T.
Évaluation :
4
Have more than one person working the counter when you have a rush of people checking in on a Saturday morning. I reserved a 15' van for 3 hours beginning at 10am. I arrived at 9,5am. It was 10:30am by the time I got my van. I was still required to have back 1pm. All because there was only 1 guy (Patrick) checking people in and fetching vans.
Kyle S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
christopher W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jodie M.
|
Online Move In
Évaluation :
5
Love the automated drive in doors and customer service is top notch!! Great staff.
Todd S.
|
Premières impressions
Évaluation :
5
I really love the convince of the garages you can pull your vehicle in for easier unloading as well as it being a great solution when weather isn't good. Super clean & organized as well as the staff helping and explaining the security measures on the facility. Thanks Uhaul!
ADRIANA S.
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Premières impressions
Évaluation :
3
All the tires were low on the trailer, the guy there wasn't sure on how to hook it to the truck so I did. Was suppose to pick up in marengo and no one told us different so there goes an hour. Cry unorganized!!!
Michael P.
Évaluation :
5
Nice and helpful team - immaculate facilities!
Virginia S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose R.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jerin F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robin B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
James B.
Évaluation :
1
Asked directly if they checked the tire pressure. He said yes but when I got home and loaded the car the tire was flat. Called and asked to speak to a manager as the person I was talking with did not know how to handle this. Managers never called I was left to fend for myself.
Mark W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Phil K.
Évaluation :
5
Nice curtiuse members on location
James S.
Évaluation :
5
This location is perfect, rented from here many times in the past few months, and the service from the staff has always been excellent.
Caleb R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jamie G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deanna M.
Évaluation :
5
Only bad part was how long it took for someone to initially answer the phone. Once someone did, it was easy peasy! And awesome that you had the electrical adaptor for trailer lights for purchase for a reasonable price! Still wonder where ours is since it wasn't where it should have been and still haven't located it LOL
Erin H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darbe M.
Évaluation :
5
Only if weather is bad. Heavy rain or snow, have the trailer up front so renters can just hook up and go
Lisa H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas H.
Évaluation :
5
The only thing I think should change is if you move out early there should be a prorated refund . I switched from one unit to another and it was prorated . The facility was convenient and a great place to store my stuff for the short time I needed.
Denise C.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jeffrey S.
Évaluation :
5
The crew at the Rt 47 / Rt 14 location in Woodstock, il did an outstanding job. 15' unit was waiting for me at check out and check in went without a hitch. Speaking of hitch, they also gave me a quote for installation of one on my vehicle. Thanks for the great service...
Patrick B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
FRANK A.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERRY E.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Samuel M.
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jaime S.
|
Premières impressions
Évaluation :
5
Well maintained facility, easy contacless setup was very good during pandemic. After accessing my new storage unit, I did later stop by the office and the staff was great, very helpful. Best Uhaul experience and best storage facility experience I've had and I've been using Uhaul and other moving/storage services all around the country for over twenty years. The Eastwood Drive Woodstock, IL team does a great job!
Timothy J.
|
Online Move In
Évaluation :
5
I was surprised at how clean the facility is. I also like the temp controlled environment. Staff was very friendly and helpful. Prices are competitive with others in the area. Very secure. I highly recommend this storage facility.
Joseph L.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
ANGEL D.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lucy R.
|
Premières impressions
Évaluation :
4
Patrick was extremely helpful. We ran into a truck rental problem with another U-Haul dealer and Patrick was able to solve all of our issues with alternative ideas in a very timely manner. He was very goo and kind.
Amy S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Heather H.
|
Premières impressions
Évaluation :
5
Kevin was great and helpful
karen m.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rick L.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roy P.
|
Online Move In
Évaluation :
5
Patrick was great to work with!
ted s.
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.