Customer Reviews for U-Haul Moving & Storage of Worcester

10 673 évaluations

290 Belmont St   Worcester, MA 01604
(@ Shrewsbury)

(508) 752-7005

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(508) 752-7005

290 Belmont St
Worcester, MA 01604
(@ Shrewsbury)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Let Adrian run the show Remembered my name, had a couple chuckles at the counter- stuff I just don't encounter v often great crew all around and right up the street It will come up again- we will be back! Thankyou

CLIFFORD M. 
Évaluation :
1

NOT VERY WELCOMING!!! ALL THE FEMALES HAVE A NASTY ATTITUDE

CARMELO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mauricio B. 
Évaluation :
3

I had an issue with one of your workers accusing me of calling her stupid. She cursed at me and she was extremely rude. Never in my life do I call people stupid to their face. Maybe it was the pandemic and stress that cause her condensing behavior. Her name is Nixie and she's of Hispanic origins from Puerto Rico.

ALFRED T. 
Évaluation :
5

Great job!

MICHAEL Q. 
Évaluation :
5

It is just fine.

CHIGOZIE O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Margaret J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret L. 
Évaluation :
5

More detailed description on how to inspect and depart with vehicle.

TODD B. 
Évaluation :
5

The guy in the yard is awesome

JOHN C. 
Évaluation :
5

Very good assistances services and profesional

body W. 
Évaluation :
5

The entire staff from the moment I arrived until the moment I left was courteous and professional. There was only one person behind the counter dealing with multiple customers and he worked quickly and efficiently. I was in and out with my trailer in about 15 minutes.

GARY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL A. 
Évaluation :
5

it was after hours when we returned the truck. It was a little confusing as to where exactly to leave the truck afterwards but we finally figured it out

IOANNIS G. 
Évaluation :
5

It was the last minute very complicated move for my children and we chose you all like I always do and it turned into very hard to deal with move but all the staff there made it so so much easier by helping us get the right two units to put on my son's belongings it was that kindness that made it so much smoother thank you to all

Elaine B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELBA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH R. 
Évaluation :
5

I was pleasantly surprised; my previous experiences with this location were that it tended to run out of vehicles and have long lines. When I got there today, there were two people being helped, and a third waiting. I was quickly helped and the truck I had reserved was actually ready and waiting. I'm not sure what changed here, but I'm happy it did.

NEIL K. 
Évaluation :
1

The woman at the counter, was helpful, as was the man who helped hook up the trailer. The reason for my negative review is that a man came to help unhook the trailer. I didn't see him, and he started unhooking the trailer while I was backing up. It was dark and he was wearing dark clothing. I nearly ran him over. I never saw him, but I heard a voice and stopped. I still had 10 feet to go backing it in and was still moving when I finally heard him. Scared the heck out of me - to think I almost ran him over. Please have your staff communicate with us before stepping behind moving vehicles.

STEPHEN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER R. 
Évaluation :
5

great service, will be renting again in the next couple of weeks

THOMAS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Samantha Bucci is the best ever! <3

AMANDA K. 
Évaluation :
5

Gentlemen handling rental returns was exceptionally courteous

PETER L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVONNE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREG C. 
Évaluation :
1

The workers behind the desk had an attitude with the customers but the young man who put the hitch on was friendly

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ENNOBEL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shiella G. 
Évaluation :
5

Keep up the good week.

KWAKU B. 
Évaluation :
5

Difficult move U-Haul employees made it so much less stressful .thank you all .

CHRISTOPHER C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TINA N. 
Évaluation :
2

The early hours pick up app was difficult to use. I had to re-create my account multiple times and reset the password multiple time to get it to work. The wait time for telephone assistance was over 20 minutes. Upon return, there was one person working the counter who was very rude and short with customers.

ruthie D. 
Évaluation :
5

Honestly nothing, this was a very stressful day made a little bit easier because the employees at this location were so helpful. Thank you for having a great team that is polite and professional.

ELIZABETH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jane p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO G. 
Évaluation :
5

Very accommodating. They ran out of hand trucks, but upgraded me free with appliance dolly!

LANETTE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROSAMOND B. 
Évaluation :
5

The employees are very friendly

JON Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO M. 
Évaluation :
5

The new staff is excellent! Really personable, empathetic, professional, and helpful! I used to dread coming in here, but everyone is so friendly now and helpful!

DIONNE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARY G. 
Évaluation :
1

Your people were smoking marijuana at the drop-off location on Belmont Street in Worcester, MA. I mistakenly left a set of keys in the cup holders in the van. I called the location to notify them, but they never answered the phone (I let it ring for at least 10 minutes, but no-one answered, several calls were made). When I got there to pick up my keys, I was told they were not there. One of the 2 individuals, who were smoking weed as my son and I dropped off the van, has my keys but are denying that they have them! They were highly intoxicated and extremely unprofessional. It cost me over 200 $for a new car key, make copies of apartment keys that I needed to return to my former residence, and change the locks on my new home. I will never do business with this establishment again! One of the 2 intoxicated persons has my keys! Very, Very unprofessional!

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLISON A. 
Évaluation :
5

Everyone was very helpful and made it a smooth experience

CHRISTOPHER L. 
Évaluation :
1

Attempted to rent trailer from Chicopee Mass. They sent me to Springfield Mass. 16 hours before pickup time they called and told me I would have to drive over an hour to Worchester Mass to pick up unit. Trailer broke down. Manager of the Worchester Mass store did nothing to Reimburse me. Once I got to the storage unit in Tennessee it would NOT UNLOCK. Went back to the store. Got another pass. Then the unit they assigned me was taken. The woman who rented me the unit said there “ was an elevator “. BIG LIE. I told the woman who rented me the storage unit that I JUST HAD A KNEE REPLACEMENT. Couldn't get the manager on the phone. Called to return the truck and trailer. They sent me to a location that WOULD NOT TAKE THE UNIT. Had to drive an additional 45 minutes to return the unit. Will never rent from U haul again. No reimbursement from UHAUL. I will post this on Facebook and tell everyone I can what a shitty company U haul is.

RICHARD C. 
Évaluation :
5

Staff was helpful and courteous

TIMOTHY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Scott S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

Staff was great. Especially the lady with glasses. She was extremely helpful

Richard B. 
Évaluation :
5

All great, all helpful friendly people

HENRY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE F. 
Évaluation :
1

I reserved online, the truck was not pulled out of the staging lane, the appliance dolly I requested wasn't in the truck, and the bag of "6 large furniture pads" only had 4. I didn't realize this until getting to my destination. Because of all this, I took about 3 hours longer than intended and got charged double.

Christopher S. 
Évaluation :
4

The only problem I had was equipment availability. I reserved 3 weeks in advance for pickup in Webster MA and could not pickup until Tuesday in Worcester MA.

JOHN D. 
Évaluation :
4

When I arrived they were having some computer issues but they were resolved fairly quickly and in a reasonable time.

STEVEN A. 
Évaluation :
4

The only issue I ran into was the 10' truck I ordered was unavailable due to over booking I was told. I had to take what I could get as I had a appointment with the city dump and I am forced to move before Nov 1st. I wasn't able to move all my property as I would have liked but at least I was able to move some items. The staff was pleasant during a tough situation.

Jennifer N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SALOMAO D. 
Évaluation :
2

For starters. I checked one week before renting so I would know what everything was going to cost me. The woman I first spoke to and then later the manager were unsure of the mileage costs for the vehicles I was considering. Told me it was probably either 0,69 cents or 0,79 cents per mile. ENDED UP BEING 1,09 $ PER MILE. How do they rent theses vehicles day in and day out and not know the mileage costs and be that far off in guessing? The next biggest problem was when picking up the truck. The registration on the paperwork did not match the registration on the truck. Thats bad enough but then the registration on the truck did not match the actual registration on the trucks paperwork in the vehicle. So they decided to get me another truck only to have the exact same issue. The incompetence at that point just amazed me and I wanted to simply cancel the whole thing. Finally a third truck had matching registrations. Then they had quoted me the incorrect insurance rates. There is so much more to say bad but I think you get the idea. The cost was almost double from what was quoted me. On the good side the Manager Adrian Reyes was professional the whole time and did his best in the end to compensate me for my inconvenience. Please feel free to contact me if you want to hear the rest on the issues.

KEVIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kit L. 
Évaluation :
5

Always happy at this center, great customer service! Merci.

JOHN L. 
Évaluation :
5

Teach scheduling to have better a little more understanding. The assistant manager at Belmont st is excellent!!!! For when you book online and you pick you preferred location. That it be that location you pick. Not book it for a location an hour away.

Elizabeth R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacob B. 
Évaluation :
4

This was the THIRD consecutive time that I have gone to pick up my vehicle/trailer at U-Haul and found that it wasn't there. This time, the location manager was very helpful and luckily was able to find me a larger vehicle. The last time, I had to drive a half an hour the wrong direction find myself a trailer. This location manager was excellent, the last one was utterly unhelpful, saying basically "tough luck." I will check out Ryder or Penske next time.

CHARLES M. 
Évaluation :
2

Pick up was disorderly and scanning car code took several tries.. Confirmation required chat with online help and it took so long for them to respond that they link expired. Truck cabin smelled of smoke.

Amy S. 
Évaluation :
3

Could clean the trucks better last one I rented had construction debris in the bed, windows were dirty. Has to clean them to see out. Overall the staff is friendly helpful.

david M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ronald V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES F. 
Évaluation :
2

Late fees and other fees are extreme. I was denied access to the unit for being 3 days late. I would not at all recommend a storage unit with Uhaul at all.

vincent n.  |  Expérience générale 
Évaluation :
5

15 $for a trailer for 24 hours.

Patrick F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Great customer service! Quick and easy in and out!

DOUGLAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

The team that checked me in and loaded my trailer on were first rate! Samantha was working the counter that day. She was very helpful and knowledgeable.

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MERALIS T. 
Évaluation :
5

God

KELYN G. 
Évaluation :
1

I returned the truck on Friday Oct 15th.. manager met me in parking lot said he'd email me the receipt. I never received. I called twice to get copy .. no one returned my call or emailed me a receipt. I logged on to my account today 19th to see I was overcharged for an extra day!!! After I had turned it back early and with extra fuel. Now I'm on trying to get Chat assistance.. for second time.. first person ended chat before I could reply. Very poor customer service on return.

EILEEN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lawrence C. 
Évaluation :
2

Truck was dirty and smelled terrible when received

ANDREW T. 
Évaluation :
3

If I wasn't moving in the same city I wouldn't not have trusted that truck to make it to my destination. Horrendous condition

JEFFREY R. 
Évaluation :
5

Samantha was great! I came in to pick-up a 20' but the truck didn't returned in time and Samantha was wonderful in helping me with getting a 15'... overall this U-Haul site have been always my place to go when I need a truck! Thank you!!!

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul L. 
Évaluation :
5

The lady at the front desk is the best My son and I have rented 3 times this last month after I sold my house after 40 years the easiest part of this move was renting from you thank you !!! Sheila Verdini

SHEILA V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAPHNE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
3

The brakes on the car trailer i rented had been diconnected and the trailerwas covered in brake fluid that continued to leak for the whole trip

KURT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTIAN M.  |  Expérience générale 
Évaluation :
4

A little more specific map with streets of where to enter the parking lot would have been helpful for me

Leah R.  |  Premières impressions 
Évaluation :
5

Costomer service perfect, storage facility clean and above services went well.

esther s.  |  Expérience générale 
Évaluation :
5

ADRIAN WAS VERY HELPFUL AND VERY COURTEOUS!! THANK YOU!!

Sharon B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kaarina h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D.  |  Premières impressions 
Évaluation :
3

The MOST INCONVENIENT thing about this storage facility is NO ELEVATOR in the entire building! My unit is on the second floor, so everything had to be carried up stairs. Which, of course, means it will all have to be cartied back down stairs when it's moved out. The loading dock door closest to my unit cannot be opened (no entry code pad outside and no opener buttons inside).

Lauri S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl H.  |  Premières impressions 
Évaluation :
5

The staff was very professional and nice.

Marie D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn` W.  |  Premières impressions 
Évaluation :
5

Very friendly staff and great sercvice

Rafael L.  |  Premières impressions 
Évaluation :
4

Girl at front of store was very professional and courteous.

Richard C.  |  Premières impressions 
Évaluation :
5

Good customer service

JULIUS M.  |  Premières impressions 
Évaluation :
1

Because we waited one-half hour for someone to take the look off of the storage unit which was a big pain in the butt. And there were no staff members in the storage area.

STACEY B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELSON V.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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