Excellent customer service
Osama AbdelgadirCustomer Reviews for U-Haul Moving & Storage of Worcester
Testimonials From Recent Customers
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The staff was great! The place was really clean. The only problem I had was that the rent kept going up, and up, and up , and up again. I understand with inflation life gets more expensive. But I had the same room for all my stuff and nothing changed but the price. So yeah keep a consistent price like. I should be paying the same amount a money the day I start paying and the day I stop paying should be the same price. Work on that!
deanna paladino | Expérience généraleI will recommend to my friends and family
KENDRA EBSON | Premières impressionsThank you Grazie
Yllson Haxhi | Expérience généraleGreat service
DEVANTE PROCTOR | Premières impressionsYou all were terrific, helpful, friendly and thearal, I'd definitely appreciate all of you and will for sure be back again someday if l ever need storage and or a rental vehicle again, three thumbs up 👍👍👍
Christine Robinson | Expérience généraleVery nice facility
John Goins | Expérience généraleI also rented a UHaul from the location on Belmont St Worcester and the men at that location were awesome! Very professional and friendly. I have rented many trucks from U Haul and this was by far the best experience I have had!! Great job!!
Marcy Fasano | Expérience généraleI needed a truck rental for September 31, 2023 and a self storage space for a short period of time. I discussed the above requests with the U Haul staff in Shrewsbury street. What made an impression was that the staff in general were very indifferent to my requests, with the exception of an employee named Adrian. Adrian's approach was very human and his maximum predisposition for finding a solution. Adriani found a solution for me in the multitude of requests.
Yllson Haxhi | Premières impressionsI was charged for another month even though I cleared the unit out before the payment was due
Robert Hill | Expérience généraleAdrian was great, kind and helpful!
ERIN MAYO | Expérience généraleThe employee's were all very considerate and helpful. Especially the gentleman who helped me with setting up storage unit.
Barbara Ward | Premières impressionsHelpful associates and movers. Clean well maintained facilities
CHARLES ROSEMAN | Premières impressionsThere were several nails sticking down from the ceiling in the unit that could have caught on my belongings.
Nicole Robinson | Expérience généraleThere were nails sticking down from the ceiling in the unit, which could have damaged my belongings.
Nicole Robinson | Premières impressions"24hr access" is a loaded statement. You can't open the roll up doors until 7am. The rodent problem in that building needs attention. I had clothing chewed up and feces in boxes. I was a 9yr tenant there and couldn't wait to GET OUT.
RONALD PASQUALE | Expérience généraleVery good professional service
Anthony Savushkin | Expérience généralethe facility did not find my online reservation and information I had already provided, so had to go over all of it again. they assigned me a different unit than I was told online with different access codes and access. not a big deal in the longrun, but very much slowed me down and was an incovenience
Michael D'Amico | Online Move InI MOVE OUT ON MAY 9TH 2023,
Esther Obeng | Expérience généraleVery helpful, haven a person in storage facility where the units are .. All questions where answered . Very pleased with security measures as we thanks to all who had a hand in an abomination... Rosemary Rosario
Rosemary Rosario | Premières impressionsMy things were in your storage facility for about six years or so. At least, I should have gotten some sort of discount
DOROTHY SAVICE | Expérience généraleSamantha was really knowledgeable and so helpful!
Lisa meri | Premières impressionsVery professional respectful understanding wonderful customer service
isabel rivera | Premières impressionsThe service is fast, the staff are very nice and helpful.
FANTA BAMBA KOUASSI | Premières impressionsNo complaints
Michelle Antwanet Johnson | Premières impressionsSaved our bacon w piece we could not get into third floor apartment. Belmont Ave. folks in Worcester MA made it happen. High marks!
Crompton Burton | Premières impressionsThere were some issues with the online order retaining my information but Adrian Reyes delivered above and beyond customer service. If I could give 6 stars I would
Marlon Matthews | Online Move InI arrived at the storage unit after moving all day (using uhaul truck). The facility was not accessible, all doors said "out of service". After waiting 2 hours and speaking to other managers, it was determined that the facility would not open. I never received a call back from the manager and had no option but to leave the rented truck (now 2 hours late for drop off) with all of my belongings inside. My boyfriend had to take time out of his work day the next morning to go into uhaul when they first opened. At that time there still wasn't anybody to help with the facility and I was being charged an extra day. (Thank you to the nice girl who noted our account of the several failed contacts and had the fees waived). I never got a call back and has to go back and unload the truck at 630pm the next day with no help (movers helped the prior day)
Cathleen ramsdell | Online Move InBest storage facility I have ever seen!! The facility was so amazingly clean you could eat off the floor. The staff was incredibly helpful and went way and above the call of duty. I definitely will recommend to family and friends. Thank you for an incredible experience!!!
Charles Grueser | Expérience généraleA lot of rodents but overall super secure
Kiesha Watson | Expérience généraleAdrian Reyes was amazing, went above and beyond to help me find the perfect unit !
nigel paine | Premières impressionsI am happy and very grateful for their service and also that they gave me the confidence to be part of their leadership and their skill in their work. The beautiful way of each of the employees fills me with satisfaction and pride that many people have to be everywhere in the same way and the same quality all over the world wherever and wherever
RANDY PEREZ | Expérience généraleHaving my things here at the uhaul storage center was very convenient. I place is neatly packed and spacious. Every time I had an interaction with the staffs, they were very helpful and friendly. I had great experience here. Thank you Uhaul. I will totally recommend this to others in need.
DECONTEE ROBERTS | Expérience généraleThe staff was very helpful, courteous, and professional. The storage facility and rental van were clean and well maintained. All of this made our move less stressful and we will not hesitate to continue to be a return customer. Merci.
Christopher Smith | Premières impressionsLiterally the Belmont st location has the best staff, they take care of their customers and it’s a really nice feeling
Kathleen Lasley | Premières impressionsHe wa very helpful and kind.
Maranatha Falaise | Premières impressionsAdrian was great. Professional and helpful every step the entire duration of my rental storage. Need more employees like him.
George Hall | Expérience généraleOver all Since I got my uhaul has been a inconvenience for my move to Mass from Maryland everything started to come together once I met Nicole and Gandy at the uhaul office in Salisbury MD then the drive was shifty because something was wrong with the steering wheel and the front end sub. OverAll my experience was horrible but I am patient when it comes to customer service and The uhaul office in Worcester MA went above and beyond for me and I great whole heartedly appreciate it.
Bryana Thomas | Premières impressionsCustomer service was second to none
Jose Lopez | Premières impressionsI've called before to tell you that you have the wrong person associated to this account. Call Lisa and ask her what her email address is because this is not her email and I am not Lisa Jayne G.
Lisa Jayne Gibouleau | Premières impressionsLovely people
Ellen Mandizadza-Heitzman | Premières impressionsMore staff needed at Shrewsbury St. U-haul office---especially Saturday mornings! Lines terribly long and slow. . .
kaarina ham | Expérience généraleExcellent facility to access. Excellent dealing with staff over tue 10 years i rented. Would recommend for sure.
JAMES COVELLO | Expérience généraleI lovet
breandalis zaragoza | Premières impressionsMy unit was rented long term. Hadn't been in it for several years. I lost over 80 % of my stored items to water damage and mice crap and nests.
BRIAN R DORSEY | Expérience généraleOn what was a very difficult morning I was very happy with the way the staff helped me and treated me and treated everyone that I saw them deal with. They are very polite and accommodating
Brenda McGee | Premières impressionsIt was the last minute very complicated move for my children and we chose you all like I always do and it turned into very hard to deal with move but all the staff there made it so so much easier by helping us get the right two units to put on my son's belongings it was that kindness that made it so much smoother thank you to all
Elaine Blair | Premières impressionsLate fees and other fees are extreme. I was denied access to the unit for being 3 days late. I would not at all recommend a storage unit with Uhaul at all.
vincent nyakanini | Expérience généraleA little more specific map with streets of where to enter the parking lot would have been helpful for me
Leah Rothstein | Premières impressionsCostomer service perfect, storage facility clean and above services went well.
esther stephens | Expérience généraleADRIAN WAS VERY HELPFUL AND VERY COURTEOUS!! THANK YOU!!
Sharon Bullens | Premières impressionsThe Staff there is very friendly and knowledgeable. I have used you in past and will not go anywhere else in future. Your' rates are best too ! Also the ability to call and have a person answer phone is huge. You guys(and gals) are great ! Larry Allen
Lawrence Allen | Expérience généraleNo complaints about the facility at all, except for the periodic increases in rate. The facility was everything I expected it to be and everything I wanted from the place. I left ONLY because they are jacking up their rates again. An excellent facility for its purpose.
john hickey | Expérience généraleAmazing customer service. Will definitely be using them again.
daniel molina | Expérience généraleThe MOST INCONVENIENT thing about this storage facility is NO ELEVATOR in the entire building! My unit is on the second floor, so everything had to be carried up stairs. Which, of course, means it will all have to be cartied back down stairs when it's moved out. The loading dock door closest to my unit cannot be opened (no entry code pad outside and no opener buttons inside).
Lauri Spragins | Online Move InIt was a horrible use of self service. I'd appreciate a callback to provide information about improvements that would make it better for another. It was NOT ready, in fact the office did not know anything about it. I was supposed to be refunded as they proceeded to charge my husband's card. I can be reached at 508-864-3487. Mary
Mary Brytowski | Online Move InGreat team
ROBERT STAGER | Expérience généraleI would like it if the storage facility can be open 24 hours. One day I came there after 10pm and it was closed and no access until the morning. I was not informed of the hours when I purchased a storage unit.
Addie Marshall | Expérience généraleGreat Experience and Harry Sisco was excellent with Customer Service and Unit Availability! Great Overall Experience from Start to Finish!!
Jesse Milton | Expérience généraleThe staff was very professional and nice.
Marie Dorsainville | Premières impressionsI will use U-Haul for my future moving needs. The moving help Mach Moving, that they referred me to was excellent five stars! They showed up on time, we're very accommodating and professional.
Nicole Flury | Expérience généraleHad a great experience.
Marian Ndille | Expérience généraleVery friendly staff and great sercvice
Rafael Lazo | Premières impressionsGirl at front of store was very professional and courteous.
Richard Crockett | Premières impressionsGood customer service
JULIUS MANNINGS | Premières impressionsBecause we waited one-half hour for someone to take the look off of the storage unit which was a big pain in the butt. And there were no staff members in the storage area.
STACEY BENNETT | Premières impressionsEverything was great. The only issue I had was there was some confusion about the moving out process and closing the account. But the issue was caught through emails, and resolved quickly. Over all a great experience!
OWEN DAVIS | Expérience généraleMy overall experience was excellent. The only complaint, I have, is there was about $100 worth of paper products ruined by mice and their urine/fecal matter.
Jill Marie Nelson | Expérience généraleI just want to say thank you so much to Harry Sisco for being so kind and helpful during a rough time for me. This was my first time purchasing a storage facility and booking a uhual and I don't know if I could have done it without him. Thank you and God Bless
Asia Flint | Expérience généraleUHAUL IS VERY EXPENSIVE AND MANAGED TO RAISE THEIR RATES TWICE IN TWO YEARS.
Jennifer Gallivan | Expérience généralePlease let Harry Sisco know that I am so very appreciative of his help and support ! He is the perfect person for your company
Asia Flint | Premières impressionsWe left because of the price increase. Went to Extra Storage and saved $50 a month for same size unit. The access hours are also better.
Larry Flowers | Expérience généraleIt was great until I went back to my unit to find the key had been tampered with and the door had apparently been altered so that I couldn't lock it once I opened it. I needed up leaving for that reason.
Rivka Lipschitz | Expérience généraleThe Belmont Street, Worcester site has consistently refused to serve me. I am disabled and walk with a cane, and I had to rely on my husband to reserve a large unit for our temporary storage purposes. When we visited this week to close out the unit, we were refused an inspection of the unit and a receipt for the closeout even though the home said we could have these, and even though we were paid up. There were no other customers in the store or on site when we were there, and there were two employees on the clock and available who were not busy - one was simply organizing a stack of boxes. But both refused - repeatedly - to walk across the street to our unit with us to inspect the unit so that we could remove our lock without worry of unauthorized use. We also were refused a receipt for closeout, and told we had to return in 4 hours when the storage facility clerk would be in. This site was great on customer service for years, but this year, the service under new management has been extremely poor. I have observed that customers who complain or speak up at the site are yelled at and refused service by the clerks. There is no excuse.
Johanna Lolax | Expérience généraleI had a made a reservation at the wrong location. The store representative was amazingly helpful and pulled the reservation and secure a van for me. then we was very helpful with the storage unit information. I have been to this location many times and she was the most helpful representative you have had in that location for a long time. I will be back because of her.
Jane Chaponis | Expérience généraleI was very happy with the bargain price they gave me to clear out locker I had gotten behind and owed 1500 for stuff that wasn't with 1500 we agreed on 500 and that was very generous. I have the key to the lock on door please call me if you need me to come down and take it off still or not locker 255 name randy applin my phone number I s 774 303 1364
Randy Applin | Expérience généraleSecure, clean unit with carts was great except the parking lot was tight because of all the uhaul vehicles. Find another lot for your vehicles so customers can park in the storage lot
jason kraku | Expérience généraleGreat place fast friendly and professional
Robert Egan | Expérience généraleStaff They are very friendly and expect everything we ask I’m very please
Angel Santiago | Expérience généraleI thought it sucked, because I was late with 2 of my payments one was when I was in to pay my bill off in January I had too wait for u people to upon the door for three weeks until you got me straightened out so I could get back INTO the storage until, which I was a day late, YOUR PLACE SUCKS IN SERVICES, I SAID C236 HAD A DOOR THAT SUCKED
Shawn Stephens | Expérience généraleThe only reason I gave this two stars and not one was because Rita in the warehouse was so nice and accommodating. The reservation desk was awful, inattentive and did not inform me of basic things
Nicole Pechinis | Premières impressionsI will never forget the assistance we received from the manager after hours the night we came to fill the storage unit. We had not been given proper instructions or a lock earlier that day.
William Kadish | Expérience généraleThe store mánager.she.no good.
Salvador Acevedo | Expérience généraleThe employees are rude and useless. They were not friendly nor were they helpful. Mean to be exact. Cancled my truck and will not be using your service. Please hire people how enjoy their job.
GERMAN SALAS | Expérience généraleI was very happy with customer service at the facility!! Thank you for everything!!
Deborah Whittle | Expérience généraleThe best storege ever
bianka lara | Expérience généraleAmazing experience!!! Very competent and knowledgeable staff that made a stressful situation manageable.
Kwaku Aidoo | Premières impressionsThank u for maintaining my record collection for 26 years... Sincerely...Dj Chuck Chillin'
CHARLES SAFFORD | Expérience généraleAfter asking FOUR different people what to do about renting for 1 additional week I was lied to and a entire month was charged to me and not reimbursed LIKE I WAS PROMISED BY FOUR PEOPLE! I'm owed $!
HEATHER KENDALL | Expérience généraleWas exactly what I needed and the availability of numerous carts to help move items was very helpful. My only suggestion is to more clearly state that the office in Worcester is across the street.
Evelyn Gaines | Expérience généraleA long time user, I can recommend them HIGHLY ! With every question; need; clarification I've had, the staff--ALL staff--have courteously met my need. Clean & safe, too ! Highly RECOMMENDED !!!
MARY JEANNE BYRNES | Expérience généraleStaff is fantastic!! To a person they are absolute Rock Stars. Everyone I dealt with was awesome!! I actually wish I needed more from this facility, just so I could interact more with the staff!
Kim Scarborough | Expérience généraleRented a few months, nothing of note occurred and was pretty secure.
ryan lee | Expérience généraleI believe that U-Haul is a great company. I have used your services many times over the years and always received great reliable service. Worcester U-Haul was very accommodating.
Penny Pearson | Expérience généraleThe general manager Ms Paradise was incredibly helpful and went “above and beyond” to ensure that everything went well with my storage unit rental
William Kadish | Premières impressionsVery helpful,answered all my question
Raymond Lamontagnetain | Expérience généraleThis was by far the worst customer service experience of my life.
Cara Philbin | Expérience généralePleasant experience!
Anne Diresta | Expérience généraleFacility itself was clean and perfect for my needs, and the lady (sorry couldn’t remember her name) that was over seeing the Facility was very knowledgeable and helpful.
Eulogio Valdes | Premières impressionsGreat place! I always had safe, secure access to my unit, it was well lit and the floors were always clean .The unit was secure, dry and Felix was always helpful from the beginning to the last day!
Suzanne DeMichele | Expérience généraleI had difficulty about my card I was not explain a lot about the credit card. They didn't check the truck in the back before because the first truck had a very bad odor 2 truck didn't have equipment.
janasha mcconner | Expérience généraleGreat experience
NANCY BAPTISTE | Expérience généraleStaff was ok, facility was ok. Units have no lighting inside and limited larger units. I tried to upgrade my unit but staff seemed bothered. I moved to CubeSmart = overall better space and price
dale kline | Expérience généraleThank you for the use of your well-lit, temperature-controlled environment. The experience met my family's need as we transitioned from the mid-West.
Eric Carpenter | Expérience généraleGreat people
Stacey lacourse | Premières impressionsEvery thing went smoothly.
Michael Paris | Expérience généraleWe were a one way and were treated extremely well by every U-haul we went to and Felix, in Worcester, made the equipment return & storage a smooth, easy process for 2 tired travelers, when we arrived!
Suzanne DeMichele | RéservationIt was Ok.
Hector Zamalloa | RéservationI very pleased especially when they helped me jump start the car I was pulling on the dolly. Nice people.
Peter Bikowski | Expérience généraleI would ask the highest levels of management to please listen to the last 4 reservation phone calls I have had with U-haul. You must go back 3 calls before my last reservation call.
william burrell | RéservationOk
Robert Staines | Expérience généraleOffice needs a assign that states next person in line or line starts here
jose rivera | Expérience généraleGreat Service
Joseph Rice | RéservationA little expensive compared to other storage prices
ROSEMARIE MALDONADO | Expérience généraleThis was my second time with U Haul very friendly and helpful will use again
dean stroud | Expérience généraleVery friendly and helpful staff.
heather reddick | Expérience généraleThank you for your service.
Yolanda rivera | Expérience généraleWas very convenient and clean. Only con, was a bit pricey for me
KAYLEE HILL | Expérience généraleKj
JOSEPH OGRADY | Expérience généraleEasy process
Karl Badu | Expérience généraleAll ok.
fabio barison | Expérience généraleThis facility had really accommodating hours, fair prices and friendly staff. I would definitely use again and recommend to friends/family
Saskia Martinez | Expérience généraleVery good
yimmy brito | Expérience généraleHours are only convenient if you have 24 hr access. Which I was told numerous different things about that access... also paid on 5/26 as pymt was due..moved out 6/8.. no money back - complete rip off
kimberly linfield | Expérience généraleNo issues with the storage
Norma Robertson | Expérience générale