Customer Reviews for U-Haul Moving & Storage of Worcester

Évaluation :

5

Adrian was great. Professional and helpful every step the entire duration of my rental storage. Need more employees like him.

Évaluation :

3

Over all Since I got my uhaul has been a inconvenience for my move to Mass from Maryland everything started to come together once I met Nicole and Gandy at the uhaul office in Salisbury MD then the drive was shifty because something was wrong with the steering wheel and the front end sub. OverAll my experience was horrible but I am patient when it comes to customer service and The uhaul office in Worcester MA went above and beyond for me and I great whole heartedly appreciate it.

Évaluation :

5

Nothing, everyone working at uhaul was so happy and friendly. Very easy pick up and return.

Évaluation :

3

It was alright. There was a little wait in line.

Évaluation :

5

I had a phenomenal experience beginning to end. Special thanks to Samantha on Sunday when I couldn't work the app, she was friendly, helpful and provided outstanding customer service so I could get on my way quickly!

Évaluation :

5

I am moving to Miami after bad experiences at Hammond st worcester with Huy Nguyen who shouldn't have a job. Everyone one I felt with on Belmont st has been great

Évaluation :

5

Nothing. The store made it a very easy process. Merci.

Évaluation :

5

Despite of busy calls, she made sure that I got everything in order - excellent service.

Évaluation :

3

Few items paid for were out of stock (mattress pad, dolly, etc) I did not know until check in time at uhaul. It would have been nice to know ahead of time… I assumed everything was in stock and planned accordingly.

Évaluation :

5

Not a thing.

Évaluation :

5

Samantha was great, Drop off was fast and seamless.

Évaluation :

5

Very very very good. I liked the whole process. fast and effective. It was my first experience in renting a vehicle here in USA. and I was very pleased.

Évaluation :

5

The truck that that I had reserved and confirmed the day of pickup was not available when I got to the Uhaul dealer in Worcester. The service rep (Irvin?) called around to try and pull a large truck in before they closed, but no luck. However, the service rep was able to work with me to come up with a solution with a 15' truck and a trailer. Made the move more difficult for me with the trailer, but appreciate the flexibility of the service rep

Évaluation :

4

Check engine light was on from the start of the trip did not cause a problem though. Otherwise was great

Évaluation :

4

Except for long line to get vehicle, everything was perfect. Three cashiers at 9am on the last Saturday of the month just isn't enough. Worcester is a major city with 6 colleges/universities.

Évaluation :

4

Tough to unlock the padlocks. It involves a lot of energy. Thanks

Évaluation :

5

Just do what you're doing. Everything went very well the whole crew was very professional and friendly. I would definitely recommend this company to anyone. 100 %

Évaluation :

5

As a business customer, we receive no discounts from retail sales, example...if I buy 3 bundles of small boxes online as part of my corporate pricing, I pay 1,35 each, no discount. if I buy them at the store, I get bulk discount 1,04 each. .most times I can rent a truck from the store and get a better overall rate as our travel is 10-15 miles. So corporate pricing doesn't really offer savings.

Évaluation :

5

Make sure that the check engine light is not on, as it was during the entire time I had the rented vehicle.

Évaluation :

4

Need more help- the poor guy was by himself

Évaluation :

4

Not location related... I'm tired of being 1 day away from my rental and getting a call from UHaul telling me my equipment isn't available or I have to go to a different location to pick it up! To rub salt in the wound... this time the agent put me into a larger trailer that was available and told me UHaul would "split the difference" in price. I went online and it turned out I could have made an entirely new reservation and gotten that equipment cheaper than what he was charging me. Finally, I got to the Uhaul location where I was supposed to pick up this larger trailer for more money, and it wasn't available. The local agent was kind enough to find me my originally requested size only 30 minutes away. BUT THEN I looked at my contract and the price was nearly double what I had originally contracted that size equipment for. GET IT TOGETHER please!

Évaluation :

3

The drop off location was full and there was nowhere to pull in to drop off the vehicle. I had to park in customer parking to drop off the vehicle rather than the designated drop off location.

Évaluation :

5

Management team was great, went out of their way to be wicked helpful during a busy time!

Évaluation :

4

Very smooth experience

Évaluation :

5

Excelents!!!!

Évaluation :

5

The workers were all pleasant and nice to deal with, and this in theory is the best local location for uhaul for the large inventory. the truck was all of the road due to poor maintenaced truck. a check engine light on this truck was on which did not insure myself we were getting the best fuel mileage. When we got to our location and opened the box the truck had one cockroach in it and a lot of debris. We swept out the truck for them. When we were finished i had to wait on hold with uhaul rep late at night after our move to drop the truck off so i didnt get charged the $20 after hour fee this is because website to do it myself was not working then i could not make an account either to complete the trip.

Évaluation :

5

Great Service, very helpful staff.

Évaluation :

5

Easy check in. Truck in great shape.

Évaluation :

5

Everything is very good

Évaluation :

1

Don't make the next customer wait seven hours just for a tow company to take a stuck U-Haul truck from point a to point b. Actually, I hope you get less customers. I'm never using this company ever again.

Évaluation :

4

The 6x12 utility trailer was greasy with broken glass.

Évaluation :

5

Older equipment but maintenance was more than fair

Évaluation :

1

Customer service was very unpleasant and flippant but that wasn't a super big deal. What was a big deal was the employee who got our truck. He drove at least 35 in the truck area and pulled up so close to us that he came inches from striking my elderly family member. We had to literally jump out of his way. Both times he screeched on the breaks and didn't say a word to us. He didn't even respond to us needing a new truck because the first truck was missing a sun visor on the drivers.side. We had to go back inside and he did the same thing, going even faster. How can you hire people who do this? I will not be recommending this location and in fact will be telling everyone I know to avoid it at all costs. Truly horrendous. You should be ashamed.

Évaluation :

5

Good service

Évaluation :

3

Very nice people at thIs location. For my most recent rental, someone called me on Saturday morning and said the truck I reserved wasn't available, however, he had a different person contact me and a few hours later, a truck was available. It created a delay of several hours, which wasn't the end of the world but more of an inconvenience. That being said, the week before, I showed up and the truck I reserved wasn't there. I very much appreciated the phone call this time and in no way wish to be overly critical, so my issues are not with my most recent visit but the one before when my reservation was guaranteed, but I was turned away when I arrived. I had plans to use the truck that day and had to cancel those plans. I was guaranteed $50 that I never received.

Évaluation :

4

Better availability when trying to rent a 6 ×12 trailer with swinging doors, not the older roll up type.

Évaluation :

2

I will not recommend Uhaul to anyone. at Uhaul, I have had the worst experience Of my life I picked up the truck at 10:30 and reported that I picked it up at 9 Am, and charged me $178,65 extra, and the dolly was the same I pic it up at10:45 am they said I pick it up at 9A I returned at 9 am and they reported that I returned at 11:am and charged mi for the extra time I end up paying $almos $ 300 Dollars extra they have a license to rip off the customers

Évaluation :

5

Very happy

Évaluation :

5

We were happy with our experience.

Évaluation :

5

Very friendly and informative

Évaluation :

5

Man, I've never been unhooked and on my way so fast in my life. Two thumbs up!! Nice job guys.

Évaluation :

3

Return time was 715pm.Very tight no good at all

Évaluation :

3

Be more responsive to customer's needs & not make us spend multiple hours on the phone attempting to fix a simple problem.

Évaluation :

5

Perfect service all around

Évaluation :

5

Good experience

Évaluation :

2

This location is always slow at the counter even when I take care of all the paperwork online prior to arrival . Also when i dropped off I was told to leave the vehicle and I would receive a text when it checked in . I never received the text now going on two days.

Évaluation :

5

Easy checkin and checkout. Very good customer service.

Évaluation :

5

It was not the best experience. I had booked appliance dolly and cart with truck but at the time of pick up, I was told that they were not available. Also the air conditioning in truck did not work and I had to drive in 89 degrees without AC. I deserve some compensation for these issues.

Évaluation :

5

Took about 2 minutes to return

Évaluation :

5

Bien

Évaluation :

5

The customer representative in Worcester was very helpful over the phone and then in person. I will use this location again. I initially rented a utility trailer from your Northborough MA location (Bearfoot Rd). It was not available for pickup at my reserved time (6-25-22, 12;15pm). The representative here was absolutely no help at all. He showed no motivation to help the customer. He did not try to find me a trailer from a nearby location. He just gave me an 800 number. I asked if he could call the Worcester locations and he said they are probably busy. Suggested I just use the 800 number. I left, found the phone number for the Worcester location and called myself. The woman at this location understood my issue and reserved a trailer for me. The person is Northborough MA also did not arrange for me to get the $50 credit I am owed when my guaranteed reservation can not be filled. Later I called the 800 number and was told that he should have arranged this credit. This person in Northborough MA should not be interfacing with customers as he shows no initiative to help them.

Évaluation :

5

I know that it is tough to find enough staff right now, but the Madison store was clearly under staffed.

Évaluation :

5

Very friendly and efficient staff!

Évaluation :

5

Customer service was second to none

Évaluation :

1

I've called before to tell you that you have the wrong person associated to this account. Call Lisa and ask her what her email address is because this is not her email and I am not Lisa Jayne G.

Évaluation :

5

Lovely people

Évaluation :

4

More staff needed at Shrewsbury St. U-haul office---especially Saturday mornings! Lines terribly long and slow. . .

Évaluation :

5

Excellent facility to access. Excellent dealing with staff over tue 10 years i rented. Would recommend for sure.

Évaluation :

5

I lovet

Évaluation :

1

My unit was rented long term. Hadn't been in it for several years. I lost over 80 % of my stored items to water damage and mice crap and nests.

Évaluation :

5

On what was a very difficult morning I was very happy with the way the staff helped me and treated me and treated everyone that I saw them deal with. They are very polite and accommodating

Évaluation :

5

It was the last minute very complicated move for my children and we chose you all like I always do and it turned into very hard to deal with move but all the staff there made it so so much easier by helping us get the right two units to put on my son's belongings it was that kindness that made it so much smoother thank you to all

Évaluation :

2

Late fees and other fees are extreme. I was denied access to the unit for being 3 days late. I would not at all recommend a storage unit with Uhaul at all.

Évaluation :

4

A little more specific map with streets of where to enter the parking lot would have been helpful for me

Évaluation :

5

Costomer service perfect, storage facility clean and above services went well.

Évaluation :

5

ADRIAN WAS VERY HELPFUL AND VERY COURTEOUS!! THANK YOU!!

Évaluation :

5

The Staff there is very friendly and knowledgeable. I have used you in past and will not go anywhere else in future. Your' rates are best too ! Also the ability to call and have a person answer phone is huge. You guys(and gals) are great ! Larry Allen

Évaluation :

5

No complaints about the facility at all, except for the periodic increases in rate. The facility was everything I expected it to be and everything I wanted from the place. I left ONLY because they are jacking up their rates again. An excellent facility for its purpose.

Évaluation :

5

Amazing customer service. Will definitely be using them again.

Évaluation :

3

The MOST INCONVENIENT thing about this storage facility is NO ELEVATOR in the entire building! My unit is on the second floor, so everything had to be carried up stairs. Which, of course, means it will all have to be cartied back down stairs when it's moved out. The loading dock door closest to my unit cannot be opened (no entry code pad outside and no opener buttons inside).

Évaluation :

1

It was a horrible use of self service. I'd appreciate a callback to provide information about improvements that would make it better for another. It was NOT ready, in fact the office did not know anything about it. I was supposed to be refunded as they proceeded to charge my husband's card. I can be reached at 508-864-3487. Mary

Évaluation :

5

Great team

Évaluation :

3

I would like it if the storage facility can be open 24 hours. One day I came there after 10pm and it was closed and no access until the morning. I was not informed of the hours when I purchased a storage unit.

Évaluation :

5

Great Experience and Harry Sisco was excellent with Customer Service and Unit Availability! Great Overall Experience from Start to Finish!!

Évaluation :

5

The staff was very professional and nice.

Évaluation :

5

I will use U-Haul for my future moving needs. The moving help Mach Moving, that they referred me to was excellent five stars! They showed up on time, we're very accommodating and professional.

Évaluation :

5

Had a great experience.

Évaluation :

5

Very friendly staff and great sercvice

Évaluation :

4

Girl at front of store was very professional and courteous.

Évaluation :

5

Good customer service

Évaluation :

1

Because we waited one-half hour for someone to take the look off of the storage unit which was a big pain in the butt. And there were no staff members in the storage area.

Évaluation :

5

Everything was great. The only issue I had was there was some confusion about the moving out process and closing the account. But the issue was caught through emails, and resolved quickly. Over all a great experience!

Évaluation :

5

My overall experience was excellent. The only complaint, I have, is there was about $100 worth of paper products ruined by mice and their urine/fecal matter.

Évaluation :

5

I just want to say thank you so much to Harry Sisco for being so kind and helpful during a rough time for me. This was my first time purchasing a storage facility and booking a uhual and I don't know if I could have done it without him. Thank you and God Bless

Évaluation :

3

UHAUL IS VERY EXPENSIVE AND MANAGED TO RAISE THEIR RATES TWICE IN TWO YEARS.

Évaluation :

5

Please let Harry Sisco know that I am so very appreciative of his help and support ! He is the perfect person for your company

Évaluation :

4

We left because of the price increase. Went to Extra Storage and saved $50 a month for same size unit. The access hours are also better.

Évaluation :

3

It was great until I went back to my unit to find the key had been tampered with and the door had apparently been altered so that I couldn't lock it once I opened it. I needed up leaving for that reason.

Évaluation :

1

The Belmont Street, Worcester site has consistently refused to serve me. I am disabled and walk with a cane, and I had to rely on my husband to reserve a large unit for our temporary storage purposes. When we visited this week to close out the unit, we were refused an inspection of the unit and a receipt for the closeout even though the home said we could have these, and even though we were paid up. There were no other customers in the store or on site when we were there, and there were two employees on the clock and available who were not busy - one was simply organizing a stack of boxes. But both refused - repeatedly - to walk across the street to our unit with us to inspect the unit so that we could remove our lock without worry of unauthorized use. We also were refused a receipt for closeout, and told we had to return in 4 hours when the storage facility clerk would be in. This site was great on customer service for years, but this year, the service under new management has been extremely poor. I have observed that customers who complain or speak up at the site are yelled at and refused service by the clerks. There is no excuse.

Évaluation :

4

I had a made a reservation at the wrong location. The store representative was amazingly helpful and pulled the reservation and secure a van for me. then we was very helpful with the storage unit information. I have been to this location many times and she was the most helpful representative you have had in that location for a long time. I will be back because of her.

Évaluation :

4

I was very happy with the bargain price they gave me to clear out locker I had gotten behind and owed 1500 for stuff that wasn't with 1500 we agreed on 500 and that was very generous. I have the key to the lock on door please call me if you need me to come down and take it off still or not locker 255 name randy applin my phone number I s 774 303 1364

Évaluation :

4

Secure, clean unit with carts was great except the parking lot was tight because of all the uhaul vehicles. Find another lot for your vehicles so customers can park in the storage lot

Évaluation :

5

Great place fast friendly and professional

Évaluation :

5

Staff They are very friendly and expect everything we ask I’m very please

Évaluation :

2

I thought it sucked, because I was late with 2 of my payments one was when I was in to pay my bill off in January I had too wait for u people to upon the door for three weeks until you got me straightened out so I could get back INTO the storage until, which I was a day late, YOUR PLACE SUCKS IN SERVICES, I SAID C236 HAD A DOOR THAT SUCKED

Évaluation :

2

The only reason I gave this two stars and not one was because Rita in the warehouse was so nice and accommodating. The reservation desk was awful, inattentive and did not inform me of basic things

Évaluation :

4

I will never forget the assistance we received from the manager after hours the night we came to fill the storage unit. We had not been given proper instructions or a lock earlier that day.

Évaluation :

2

The store mánager.she.no good.

Évaluation :

2

The employees are rude and useless. They were not friendly nor were they helpful. Mean to be exact. Cancled my truck and will not be using your service. Please hire people how enjoy their job.

Évaluation :

5

I was very happy with customer service at the facility!! Thank you for everything!!

Évaluation :

5

The best storege ever

Évaluation :

5

Amazing experience!!! Very competent and knowledgeable staff that made a stressful situation manageable.

Évaluation :

5

Thank u for maintaining my record collection for 26 years... Sincerely...Dj Chuck Chillin'

Évaluation :

2

After asking FOUR different people what to do about renting for 1 additional week I was lied to and a entire month was charged to me and not reimbursed LIKE I WAS PROMISED BY FOUR PEOPLE! I'm owed $!

Évaluation :

5

Was exactly what I needed and the availability of numerous carts to help move items was very helpful. My only suggestion is to more clearly state that the office in Worcester is across the street.

Évaluation :

5

A long time user, I can recommend them HIGHLY ! With every question; need; clarification I've had, the staff--ALL staff--have courteously met my need. Clean & safe, too ! Highly RECOMMENDED !!!

Évaluation :

5

Staff is fantastic!! To a person they are absolute Rock Stars. Everyone I dealt with was awesome!! I actually wish I needed more from this facility, just so I could interact more with the staff!

Évaluation :

4

Rented a few months, nothing of note occurred and was pretty secure.

Évaluation :

5

I believe that U-Haul is a great company. I have used your services many times over the years and always received great reliable service. Worcester U-Haul was very accommodating.

Évaluation :

5

The general manager Ms Paradise was incredibly helpful and went “above and beyond” to ensure that everything went well with my storage unit rental

Évaluation :

5

Very helpful,answered all my question

Évaluation :

1

This was by far the worst customer service experience of my life.

Évaluation :

5

Pleasant experience!

Évaluation :

3

Facility itself was clean and perfect for my needs, and the lady (sorry couldn’t remember her name) that was over seeing the Facility was very knowledgeable and helpful.

Évaluation :

5

Great place! I always had safe, secure access to my unit, it was well lit and the floors were always clean .The unit was secure, dry and Felix was always helpful from the beginning to the last day!

Évaluation :

3

I had difficulty about my card I was not explain a lot about the credit card. They didn't check the truck in the back before because the first truck had a very bad odor 2 truck didn't have equipment.

Évaluation :

5

Great experience

Évaluation :

3

Staff was ok, facility was ok. Units have no lighting inside and limited larger units. I tried to upgrade my unit but staff seemed bothered. I moved to CubeSmart = overall better space and price

Évaluation :

5

Thank you for the use of your well-lit, temperature-controlled environment. The experience met my family's need as we transitioned from the mid-West.

Évaluation :

5

Great people

Évaluation :

5

Every thing went smoothly.

Évaluation :

5

We were a one way and were treated extremely well by every U-haul we went to and Felix, in Worcester, made the equipment return & storage a smooth, easy process for 2 tired travelers, when we arrived!

Évaluation :

3

It was Ok.

Évaluation :

5

I very pleased especially when they helped me jump start the car I was pulling on the dolly. Nice people.

Évaluation :

1

I would ask the highest levels of management to please listen to the last 4 reservation phone calls I have had with U-haul. You must go back 3 calls before my last reservation call.

Évaluation :

4

Ok

Évaluation :

5

Office needs a assign that states next person in line or line starts here

Évaluation :

4

Great Service

Évaluation :

4

A little expensive compared to other storage prices

Évaluation :

5

This was my second time with U Haul very friendly and helpful will use again

Évaluation :

5

Very friendly and helpful staff.

Évaluation :

5

Thank you for your service.

Évaluation :

5

Was very convenient and clean. Only con, was a bit pricey for me

Évaluation :

4

Kj

Évaluation :

4

Easy process

Évaluation :

4

All ok.

Évaluation :

5

This facility had really accommodating hours, fair prices and friendly staff. I would definitely use again and recommend to friends/family

Évaluation :

5

Very good