Évaluations des clients U-Haul Moving & Storage of Ypsilanti

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Ypsilanti

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timothy C.
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Le client n'a pas laissé de commentaire.

GREGORY T.
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Le client n'a pas laissé de commentaire.

alexis L.
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nothing at all. i have been coming here for almost 3 years and will never everrr go anywhere else. amazing staff to be around

LOLETHA MARIA L.
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I will never utilize your location of service again. I was charged an assessment fee of something. I took the picture of the odometer but once I tried to upload the information upload wasn't allowed. I went back to the store the manager wasn't in I showed two employees my picture and was told that the charges would be removed well it wasn't. About a year ago I utilized services at the Belleville location and no such fee was assessed. This is a form of red lining individuals due to color, economic status and just down right wrong,

ANASTASIA R.
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I was originally supposed to pay $67 for a $29 truck when it was time to drop off the truck I was charged $150 and which I said through the mobile app that I didnt agree with the price. I put $7 of gas in the truck and was still charged $30 of gas when the gas was given to me on a quarter till empty, mileage was off by .4, I still didn't complain because I was trying to hurry up and move and the money was already taken out so I didnt want to wait and waste time I scheduled the uhaul for 4 hours. And brought it back 3 mins late because I had trouble checking in. There is no way I was supposed to pay $150 I had no damages I out gas in, you guys still charged me a $30 gas fee as if it was $30 worth of gas when it was given to me, when it wasnt even close. It had no other information of where the other $50 came from. I reported on the mobile drop in everything that happened and no one has reached out to me since. Instead you guys charged me $150 when my original price cane to $67.

ERIC MATTHEW G.
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Nothing

DEBORAH SHIELDS T.
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I recommend this location. With 3 kids in college I have moved them often and always come to this Uhaul for truck rental.

RONALD JAMES M.
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Le client n'a pas laissé de commentaire.

BYRON LEON R.
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I had Great customer service and my truck was super clean and I would use this U haul service again and I would tell a friend or family member to do so also.

STANLEY THEODORE S.
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I had a truck reserved from Penske that I reserved a week prior. I had taken the time off from work to move. When I arrived to pick up the truck they didn't have one. I called uhaul and picked up the truck I needed. Uhaul saved the day!!! Thank You Uhaul!

Jazmin N.
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Le client n'a pas laissé de commentaire.

ASHLEE MARIE K.
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Le client n'a pas laissé de commentaire.

JANICE RENA J.
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As always, Tre Redmond was the consummate professional. He was moving customers through the process and I was in and out the the facility in no time flat! Kudos to you Tre.

MICHAELZALMANOVI S.
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Le client n'a pas laissé de commentaire.

DOMINIC WILLIAM- M.
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None. Fast. Friendly. Helpful.

ROY S.
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Le client n'a pas laissé de commentaire.

ALEXANDER GAGE N.
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Maybe have trucks a little more cleaned off with regards to snow. Otherwise outstanding.

JENNIFER LYNN M.
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Le client n'a pas laissé de commentaire.

CONNOR JAY C.
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Le client n'a pas laissé de commentaire.

KYLE S.
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Expedite equipment check-out and returns by increasing available staff and prioritizing these activities. My equipment return took all of 5 seconds for me to hand the van key to a staff member, yet I waited first in line under the equipment return tent for 20 minutes.

Joshua P.
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Le client n'a pas laissé de commentaire.

GEORGE MICHAEL P.
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Le client n'a pas laissé de commentaire.

JANICE RENA J.
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It was a pleasure working with Tre, the store manger. He was very professional and knew his product.

EDWARD DEAN M.
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Could not have been more happier for the way Tyre went above and beyond to help me get on the road. This included his help with my missing hitch pin. Always enjoy going to this location even though it's further away from my home and I pass several other uHaul locations on the way. Job well done!

BRANDON KEITH M.
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Le client n'a pas laissé de commentaire.

LLOYD ALAN H.
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Check parking lot for nails etc. I pulled in and got a flat

MARSHALL EUGENE B.
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Le client n'a pas laissé de commentaire.

Sonya R.
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Great customer service always! Only uhaul location I will ever use. Staff is amazing, friendly, and beyond helpful.

John T.
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Le client n'a pas laissé de commentaire.

EVARISTO ROBERT R.
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Le client n'a pas laissé de commentaire.

Jerome P.
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Please inform the customer that you be taking pictures of your drivers license front and back. I do not like that it is to much ID thefts right now..

Glory H.
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Worst customer service. The guy in this location is very rude. Also they charge for stuff I was not given

LARRY JO S.
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The staff there was very friendly and helpful will use there services again in the future.

Misty S.
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Le client n'a pas laissé de commentaire.

Patrick B.
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Le client n'a pas laissé de commentaire.

KARIEEM AKRAM M.
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Services were impressive.

China W.
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Le client n'a pas laissé de commentaire.

Mary P.
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Le client n'a pas laissé de commentaire.

Elizabeth P.
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Le client n'a pas laissé de commentaire.

Jason S.
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Le client n'a pas laissé de commentaire.

Nishwone M.
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Internationally gave me the older tow dolley when I said I wanted to drop it of at a different location near me. The tow dolley was not in working order due to that I was not able to use it. The ratchetts were in bad condition and would not engage properly and the straps were frayed at the end and very difficult to use.

GREGORY LEE E.
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Le client n'a pas laissé de commentaire.

MICHAEL ANTHONY R.
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Le client n'a pas laissé de commentaire.

Timothy T.
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Le client n'a pas laissé de commentaire.

Michael R.
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Le client n'a pas laissé de commentaire.

JERED JAMES D.
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Le client n'a pas laissé de commentaire.

COOPER RONNIE W.
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The service that I received from TreVante was exceptional. He was very accommodating and professional. He is definitely extremely committed to and very good at his job. I sure hope the company is taking care of him because he is certainly a tremendous asset to the company.

Michael D.
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Le client n'a pas laissé de commentaire.

MATTHEW GEORGE S.
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Cargo door was jammed and difficult to open. My girlfriend was unable to open it without assistance making packing and unpacking a bit annoying. Driver side wiper was missing a significant hunk of the rubber that does the wiping part.

ALEXANDER H.
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Excellent service!

Davidsamuel H.
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More clarity regaarding purchases of packing products. Ordered a dozen rented furniture blankets that I expected to be inside the trailer. Did not know and was not informed that I had to pick them up inside the store.

Elena K.
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Le client n'a pas laissé de commentaire.

ANNETTE MICHELE T.
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Le client n'a pas laissé de commentaire.

TUMIKA TASHEA H.
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I signed a contract I ended up returning the equipment late and of sending me a bill that manager signed my signature on a new contract unacceptable. I dont mo ind paying for what I do but I dont appreciate my signature being forged I will be contacting corporate...

RACHEL SUE E.
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Le client n'a pas laissé de commentaire.

DAWN MARIE G.
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Everything it was horrible. The costumer service was terrible. Tre would help everyone but the person he was with. The store never had staff in it and if it did they were not paying attention. I will pay for the extra miles because I will never return to this location.

CISSEMMMNANA W.
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Le client n'a pas laissé de commentaire.

RUBIN W D.
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Make sure the trucks are completely clean and sanitary if it means taking more time to clean the cab then so be it it is all about safety

David G.
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Very friendly and courteous staff.

Carolyn B.
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Le client n'a pas laissé de commentaire.

Josiah B.
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Le client n'a pas laissé de commentaire.

Deon F.
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Le client n'a pas laissé de commentaire.

Carl D.
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No issues. Prompt and courteous service.

PERRY S.
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excellent customer service. friendly and helpful

fumin P.
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Gas level is 3 quarter full, when vehicle was provided! It is hard to gauge for filling just 3 quarter of the full tank gas! It will be better if full tank of gas is provided when vehicles were leased!

DERRICK LEMAR S.
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Le client n'a pas laissé de commentaire.

KERRI S.
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Le client n'a pas laissé de commentaire.

Brett S.
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Online chick in and out was great. One suggestion is to allow upload of passport picture from photo library.

Tanika B.
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Because of my last situation at the other location I was told I could get cash back which I did not and wasn't able to pay my movers they were not helpful at this location nor were they understanding and inviting I will never use Uhaul again

JOHN JOSEPH K.
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Have some vehicles aside for people who need a truck quickly.

JESSICA B.
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The staff was great nothing I can see needs improvement

GREGORY W.
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Le client n'a pas laissé de commentaire.

MEGHAN MARIE J.
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Le client n'a pas laissé de commentaire.

Susan F.
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Le client n'a pas laissé de commentaire.

Aisha K.
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Get someone who knows what they are doing in there!

Kimberley W.
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Fast service. I checked in quickly then was able to drop off quickly without contact.

Samanthule N.
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The online vehicle return was awful. It took over an hour, mostly because, I think, of how much available working memory it required on my phone. I first had to close all open apps to upload a single picture, then had to restart the process because the location sharing for the site was lost when the picture failed to share. This repeated several times each time there was an additional image to upload. I was able to get as far as the second image showing the vehicle was clean by closing things on my phone and decreasing the resolution of the images, but could not get past that with my phone. By then it had been 45 minutes, and my gf was there to get me and used her phone (which has more memory). Another 20 minutes or so to change her settings (she does not usually share location or allow web browser to access images) and get through the process. All this to avoid a $20 check in fee. If you cannot reduce the absurd memory requirements, you need to at least make them clear ahead of time so users can prepare. The vehicle was great, the staff was efficient, everything else was good. The online reservation was tedious but not enough for me to remember the details. But that online vehicle return was bad. Someone else came and returned a vehicle behind me while I was trying to do mine and gave me some suggestions, like decreasing the resolution of my camera, which helped me get further, but not complete the process. He was familiar with the process and it still took him around 20 minutes.

LANA ALICE M.
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They barely put gas in the truck, and somehow when I returned it they was trying to charge me!!!! So glad that I took a picture before I pulled off the lot earlier that day. Both guys were rude at pickup and drop off. Will never use U-haul services again if I can help it.... I'll give my money to Penske instead.

Linda H.
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Le client n'a pas laissé de commentaire.

ABDOLJALIL MOHAM A.
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Truck was in a very bad mechanically ABS light on that big truck shouldn't be used in the highway it was shaking like crazy .

Paul Y.
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Le client n'a pas laissé de commentaire.

Rammohan P.
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Please keep the inventory updated. The online pick showed me different vehicle and I was given keys to a different vehicle which caused me delay at the counter. The agents are not welcoming and nice.

NATALYA B.
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Le client n'a pas laissé de commentaire.

DIANE LOUISE L.
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The gentleman that helped me was great. I would for sure tell people to go there

FREDERICK JOE L.
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I called 11-07-2020 to rent a trailer. The representative Travonte Redmond answered the phone and was very rude. When I went to the establishment I parked in an area that I had always known to be available parking. I put my mask on and went inside to be told by the same person to read the door. There are several signs on the door so I was not in the mood to play this game. I ask the gentleman at least 3 times what is that he wanted me to know because my mask was on therefore what else do I need to read from the door. He was of no help and continued to be rude. Finally I said am I parked in the wrong spot to which he replied yes. I told him he could have just told me that. When I was in line with the other customer representative I told him how he acted and it was uncalled for. He said we could talk outside and I let him know that is fine. Then I proceed with my rental with the young lady whom I might ask answered the questions that I asked him early when putting down my reservation. Such as if I have for 24 hours and I want to bring it back earlier what happens seeing as it does not have keys like the trucks. She let me know if no one was there is would be a $20 fee I said thank you and let her know that is what I asked him but he said everything but that and was rude while doing it. Then I was to meet her outside to get the trailer and Trevonte Redmond made her stay inside therefore I had to wait longer to do what I was trying to do so that he could come outside and argue with me. I let him know further that he was wrong on the phone, wrong when he asked me to read signs whether than just telling me, he was wrong to make me wait for him when she could have had me out already, he was wrong for not having enough patience for his customers, and he was wrong for talking to me without his mask pulled up. To which he replied that he was outside and did not have to have his mask pulled up. I brought the trailer back that same night. He made me wait inside for him when I was the next in line. Then rather than coming back to check me out he went to my cousin and had him drive around completely avoiding me which my cousin should not drive because he has no license but he did it at the direction of Trevonte Redmond. Further when he finally came back inside to check me out he went behind the counter answered texts, then he finally lifted his head to acknowledge me and asked me was that it and I say was that it what. He said you brought the trailer back that is all. This was really rude and took all I had to just leave. This is the second time that I have gone to this establishment and had such shitty customer service. The first time was nothing compared to this young man's actions, vulgarity, and irreprehensible actions towards a customer.

SYIETA REYNA G.
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I am an asthma and Allergy sufferer. On yesterday I rented a van to gather the last of my mother's things from her apartment. I did a thorough check on the outside and then proceeded to sit on the inside. A few minutes later my allergies and my asthma started acting up. I looked around the inside of the van to see what could be triggering this and noticed there was animal hair all over the seat. I immediately removed myself from the van and notified one of the team members. They gave me another vehicle but I found it difficult for the next few hours to complete my tasks in a timely manner because of the flare-up I was dealing with. This morning I am still having difficulty bouncing back from yesterday's ordeal. Moving forward, I will suggest that in the process of cleaning your vehicles that they take the time 2 look at the seats, clean them and sanitize them as well. We cannot control what a person puts into your vehicles. But we can control How they are clean and sanitized especially during this season of covid-19.

MICHAEL GREGORY C.
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Le client n'a pas laissé de commentaire.

Megan P.
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Most of your staff was not wearing a mask properly. I saw several noses, people putting their masks on as I approached, and folks eating at the front desk. Please put safety and consideration of high-risk customers first.

Amelia H.
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Multiple employees were not wearing masks, and if they were they were not wearing them properly. Customers were also not wearing masks properly. I stayed outside and tried to complete my reservation outside for over an hour. When I told them I was not comfortable coming into the store because they were not wearing masks, employees scoffed and laughed at me. It was an awful experience.

ROBERT JAMES O.
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Le client n'a pas laissé de commentaire.

DEON LARUE M.
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I was charged an after hour fee when I dropped the truck off at 7:05 am and key was taken by an employee who was outside. Additionally, when I attempted to return the truck there was a van blocking the entrance, so I had to pull the truck in through the exit in the incorrect lane. I drove the truck less than 20 miles and was charged for 33 miles. When I picked up the truck the truck was dirty and I returned the truck exactly how I picked it up and got charged for the cleaning. Also when I picked up the truck, the employee/manager did not come outside to look over the truck and there was no other customers waiting.

MICHAEL CLAYTON M.
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Le client n'a pas laissé de commentaire.

WARD BEECHER M.
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have more customer support on weekends to reduce long lines.

Adampaul B.
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I rented a 20 truck and a car trailer. They recommended that I can leave the trailer behind and com pick it up later after the truck if full to make it easier to load the truck. When I came back no one could tell I rented a trailer. The person I spoke with earlier had to explain it to him. You should make it easier for employees to tell.

MONICA JOAN B.
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Le client n'a pas laissé de commentaire.

JASON P G.
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Saturday is a major moving day, yet only two people were working at this location. Staffing is low causing lengthy wat times.

Dan L.
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Le client n'a pas laissé de commentaire.

RANDALLWAYNE M.
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Le client n'a pas laissé de commentaire.

Anthony T.
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I was trying to return the vehicle using the online option, but for some reason the "Locations" feature would not confirm where I was even though "Locations" was turned on. There should be an option to physically enter the address of the return location if the issue was to continue. If the location issue occurs there is no other way to bypass this glitch other than returning the vehicle from inside the location. And when I went inside to return the vehicle I had to wait 30 minutes due to the line inside before I received assistance.

Jon A.
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Nothing

Rolonda M. | Expérience générale |
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This was one of my worst visit to uhual ever.

Todd S. | Expérience générale |
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Took forever to reserve a truck after steady reserving one.

Charles R. | Expérience générale |
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Very friendly and helpful staff

Qin L. | Expérience générale |
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Manager Mandie was extremely efficient, professional and resourceful when dealing with unexpected circumstances that were not of her fault. I couldn't have been happier with her help. Very impressed.

ZORETTA T. | Expérience générale |
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Mice and Rat droppings was spotted in the Unit, they put down traps but I was still afraid to go in.

donna r. | Expérience générale |
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Staff had power struggle issues esp Harley tried to act like she held the same role as Brandon the manager. Brandon was difficult to reach but helped out whenever possible.

Non reviews have been submitted for this location.

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