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allen stevensCustomer Reviews for U-Haul Moving & Trailer Hitch Center of Altoona
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was handled professionally..
Alan BeckNothing I had great service and would highly recommend using your company
David BreitenbachEverything was perfect. A great experience.
JAMES MCCULLERSThe cup holder in the truck was unattached and came off as I'm driving down the road spilling a full soda all over the place on the first day of a 3000 plus journey. And it's a huge cavernous space under that. So sticky floors and seats.
Jared Riceeverything went really well
Allan RaboldThe 6x12 trailer we rented at first didnt have the tail lights working when we connected it to our Silverado. They kind of assumed our truck wiring was bad, until the older guy came out with a tester for the current, which showed it was fine. They had us buy an adapter (which was fully refunded) to try the other outlet on the truck which also did not get the trailer lights working - but it could have been prevented right away if they just gave us another 6x12, which they eventually did. This cost about 1/2 hour of monkeying around when that should be the first solution. Give us a new trailer and check the faulty 6x12 when we are gone. Otherwise, pleasant experience. If trailer lights had worked would have been 5/5 stars!
DAVID MILLERGreat service I would highly recommend using this location for rentals or installation work. 5 Stars
David BreitenbachGreat customer service!
Brett CorneliusGood people. Smooth transaction.
DAN MILLERI also enjoy dealing with everyone at this location as they are very friendly and extremely helpful! Can't go wrong renting here.
Anthony GaleGuys were great. Quick & Professional!
Shannon DavisThe counter attendant was rude. When I asked which van it was that I'd be taking, she told me "there's only one out there." There was snow overnight and I had to personally clean off the van that I'd reserved vs. having it ready for me when I arrived. Both of these events caused me to feel as if my business with them was a burden. I won't be renting from this location in the future.
Steve FochtThe guy who checked me in was a smart ass.
Kevin JonesEmployees hooked up my rental and got me on the road in ten minutes even though they were handling propane customers and receiving a truck load of boxes
Donald BeichlerEmployees were fantastic. Very friendly and efficient in explaining everything. I do think that when advertising great prices for a rental you should emphasize how much it costs per mile on top if the rental price. I felt it was a bit much.
Kimberly Wiserefficient and helpful service.
David RiceI appreciated the extra mile they went to get me into a more comfortable truck. 15ft was too intimidating for me. 5 Stars for the two gentlemen who assisted me!
Lucy HealyToo expensive. Lower costs.
Rhonda HillsmanEveryone did a great job thank u
Jesse MobleyEvery human we interacted with was awesome and helpful. Things couldn't have been more smooth
Wendy EngelbergThe installation of a hitch on my VW bug was quicker than estimated. It looks good back there.
Daniel BrumbaughMade my reservation online, showed up to pick up my truck and everything went super smooth. Truck was in excellent shape, ran well, and served it's purpose. My only suggestion/criticism would be to replace the rails in the trucks with metal ratchet strap rails. I had ratchet straps ready for my move, but could not use them due to the cheap wood rails in the truck. Other than that, a good experience with U-Haul.
Kevin SiegelAltoona team always a pleasure to work with.
Dennis DollDoor spring mechanism was off or misadjusted. Really tough to open back roll up trailer door. Two weeks ago I tented same 6x12 traiker and there was a huge difference in open/ close operation. Metal cird ta assist in opening had no tension
James MoserVery Satisfied.
David ZucalDrop off was painless and easy.
Scott PurcellDesk folks seemed busy with other patrons. Took maybe 6-7 mins to be waiting on and then the process went pretty smooth. Had to go by the dumpster to pick up the moving pads and I was off on my way.
james moserAbsolutely nothing. Perfect experience
jacob marlinN/A, You Guys were perfect as always!!
Timothy GouldWell, nothing, the truck was great and new.....maybe an air freshener since the guy that used it before me was a smoker. Otherwise it was great. I would rent again, and tell a friend.
Terry BakerI love this place
Daniel WeberAlways great service.
Michael RawlinsKeep up the good work
James KeyserRemove the skunk scented air freshener!
Gary EvangelistoExcellent vehicle and rental process!! No improvement needed!
Jim JacobsNothing that I could tell needed improvement fast service and friendly staff
Pamela SharpThe pickup truck I rented, although in great condition smelled disgustingly like the person who rented it before me was a heavy smoker and the vile disgusting odor was poorly covered up. There is nothing that smells worse than a vehicle someone smokes in and I WILL NEVER accept a rental that smells like that again. I had to let the truck sit for a half day with the windows down just to get the vile smell out. The staff were great, thorough and respectful, it was the truck the ruined my rental experience.
Jeff RickabaughConvenient location off the highway and by a large gas station, but lacks parking space. The truck we rented leaked rain water onto our furniture which we reported upon returning the truck. The tech said the truck would go off to maintenance. The trucks might need to be checked for that more often.
Alanna WalterWas not informed I couldn't use the U-Haul one way. Had the opportunity to save 100 bucks and was told I had to drive it round trip after I was 100 miles away. Used the contract estimation to put 19 gallons in the tank and it filled it up when it was given to me with 3/4 a tank. When asked if I would be reimbursed for extra gas was told I would have to talk to the "boss" the next day.
bruce sumnerRent a van or truck that gets better gas mileage. 4,2 gallons for 44 miles isn't very good.
HARRY MARTZWhen I left the at the counter I was told the fuel was at 7/8 and to have it at that level upon return. It was at 3/4. I didn't think that amount of difference was a big deal. I returned it at the same level. Staff said they would have to charge me for the difference, that I should have reported it. So you charged me $30 for 2 gallons of fuel!!
john guinardGreat service, easy pull-up and drop off.
John McDowellGood service/ excellent price
Matthew LawrenceThey made my move easy!
Paula BrooksI needed a trailer last minute for a project. It was easy to make a reservation, pick up, and return the trailer. Great experience and great service.
Timothy Regreat
Daniel WeberI have had 2 hitches installed by U-HAUL at this location. Both hitch installations were quick and professional! The general manager performed the installation and is highly knowledgeable in performing the installation! Thank You!!
Jim Jacobs