Évaluations des clients U-Haul Moving & Trailer Hitch Center of Hagerstown

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Trailer Hitch Center of Hagerstown

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Jason K.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeff C.
Évaluation :

Le client n'a pas laissé de commentaire.

Hector F.
Évaluation :

Courteous and friendly staff

James D.
Évaluation :

Le client n'a pas laissé de commentaire.

James Richard W.
Évaluation :

the cost was too high especially since we are in pamdimic. had 1/2 tank when i picked it up and had 3/4 tank when i dropped off and still had to pay $3.00 and something more. i wouldn't recommend u haul to anybody because of the price. way too high . i could see paying 800. for uhaul but not 1600. plus you guys are scamers. should have pay us for a 1/4 tank of gas. people do have to live you know

Lucmarbert P.
Évaluation :

Le client n'a pas laissé de commentaire.

JAYSON S.
Évaluation :

Le client n'a pas laissé de commentaire.

Allen H.
Évaluation :

Le client n'a pas laissé de commentaire.

DINA H.
Évaluation :

Le client n'a pas laissé de commentaire.

Cate B.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael S.
Évaluation :

Le client n'a pas laissé de commentaire.

Brett C.
Évaluation :

More parking so I don't have to park in the grass.

Alan M.
Évaluation :

Le client n'a pas laissé de commentaire.

Patrick G.
Évaluation :

Le client n'a pas laissé de commentaire.

CASSIE B.
Évaluation :

Le client n'a pas laissé de commentaire.

Dianne F.
Évaluation :

Le client n'a pas laissé de commentaire.

Jack Leon F.
Évaluation :

I was completely satisfied with the customer service I received.

Lisa P.
Évaluation :

I think it's ridiculous that I was charged fuel charges after paying to fill tank back up and already charged for driving from one location to another. I was also show a rental charge for the utility dolly and it was $7 online but my receipt says $10. These little charges that were added to the bill are ridiculous

JAMES C.
Évaluation :

Le client n'a pas laissé de commentaire.

Fawnia S.
Évaluation :

Employees were nice, truck reeked like cigarettes but I doubt you can change that after some jerk smokes in it. I didn't buy any “extras” (boxes, rope, tape) but it's great that you have them available for purchase.

Cherelle B.
Évaluation :

Le client n'a pas laissé de commentaire.

Joe C.
Évaluation :

Keep up the great work!

Cynthia C.
Évaluation :

Le client n'a pas laissé de commentaire.

Patrick M.
Évaluation :

Le client n'a pas laissé de commentaire.

marybeth F.
Évaluation :

Le client n'a pas laissé de commentaire.

Gregory L.
Évaluation :

Overall great experience.

Robert P.
Évaluation :

Le client n'a pas laissé de commentaire.

Jerome W.
Évaluation :

Le client n'a pas laissé de commentaire.

Nickolas K.
Évaluation :

I was charged for equipment that was not used, after telling the agent upon return. The moving pads were returned in it's original sealed packaging. I would appreciate a refund ASAP.

Thomas H.
Évaluation :

Le client n'a pas laissé de commentaire.

Randy K.
Évaluation :

The people at that location was awesome and super nice and very friendly

Anthony T.
Évaluation :

I was promised a credit for my container being late. Please confirm it was issued.

Christopher W.
Évaluation :

Excellent customer service. Awesome guy working 12-11-2020. Would recommend this store.

Patrick P.
Évaluation :

Le client n'a pas laissé de commentaire.

Jerry G.
Évaluation :

Le client n'a pas laissé de commentaire.

Valter V.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas P.
Évaluation :

Nothing the lady and gentlemen that was there helping us was so sweet and nice I would definitely go back again.

Alexandria Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Telford L.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven W.
Évaluation :

Very friendly and efficient.

stephen Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan S.
Évaluation :

Le client n'a pas laissé de commentaire.

Courtney J.
Évaluation :

Le client n'a pas laissé de commentaire.

Roxann C.
Évaluation :

Get better internet service. System has been shut down on 3 different occasions.

Zachary B.
Évaluation :

Le client n'a pas laissé de commentaire.

JERRY W.
Évaluation :

Le client n'a pas laissé de commentaire.

LAURIE K.
Évaluation :

Le client n'a pas laissé de commentaire.

John W.
Évaluation :

Le client n'a pas laissé de commentaire.

daniel G.
Évaluation :

Le client n'a pas laissé de commentaire.

Jackie D.
Évaluation :

It was a great experience , the best customer service !

Philip B.
Évaluation :

Trailer not clean and the guy who was there at return was rude.

Candace S.
Évaluation :

The online pick up and return did not work.

Steven G.
Évaluation :

Le client n'a pas laissé de commentaire.

John H.
Évaluation :

Well, I didn't see an employee. It was cool. Reserve rental online. Checked in online. Checked out online. Returned online. I say whatever you have in place worked. Cool.

mark B.
Évaluation :

Friend people and easy to work with. Was in and out quickly. Return was just as easy

Joe C.
Évaluation :

Polite and professional staff!

Edward S.
Évaluation :

Make a trailer that you can open the car door

Safrianna D.
Évaluation :

No dolly was put in my truck.

JACK F.
Évaluation :

Equipment performed flawlessly; move went better than planned.

James E.
Évaluation :

Le client n'a pas laissé de commentaire.

Bethany S.
Évaluation :

The store was very busy but the staff moved quickly to get me checked out. Kenny was very pleasant and knowledgeable leading to a smooth check out and experience.

Trenton W.
Évaluation :

Employees did not wear masks at any time to protect their customers

Todd M.
Évaluation :

The young man that was there was very nice and helpful. We use u-haul a lot to pick up stuff that won't fit in our car. I would recommend them to anyone thinking about moving themselves.

Bernard H.
Évaluation :

Le client n'a pas laissé de commentaire.

Henry S.
Évaluation :

Great customer service... Better than expected

Frank B.
Évaluation :

Le client n'a pas laissé de commentaire.

John S.
Évaluation :

Easy check-in and check-out. Great customer service.

Kevin H.
Évaluation :

Le client n'a pas laissé de commentaire.

NGUESSAN B.
Évaluation :

Not everyone knows how to read. When handing off paper contracts, you have to read and explain to the customer what the contract entitles. you also need to explain how a uhaul rental works and what is expected of the customer.

David D.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard N.
Évaluation :

It was as expected. I was told I could return it anywhere in Germantown Md- FALSE - I was turned away at Waters Lane in Germantown- they said they didn't have space but I already had the dolly in a return space. They sent me to another Uhaul 6 miles away.

Roy S.
Évaluation :

The night check-in is a big pain in the butt. There must be a better way.

Delma F.
Évaluation :

Le client n'a pas laissé de commentaire.

David S.
Évaluation :

Michelle went out of her way to assist us . Gave me her personal cell number for me to contact her for assistance in after hours drop off . Excellent customer service skills from her.

Karl K.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven T.
Évaluation :

Le client n'a pas laissé de commentaire.

Erin M.
Évaluation :

Le client n'a pas laissé de commentaire.

Leonard D.
Évaluation :

Attendant should wear mask. He coughed into his hand and than folded my paperwork. Was not comfortable taking it but sanitized my hands as soon as I got in my car.

CHERYL M.
Évaluation :

Le client n'a pas laissé de commentaire.

Donald P.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT M.
Évaluation :

Le client n'a pas laissé de commentaire.

Dwayne B.
Évaluation :

Very fast and efficient. Very fun staff members. Excellent service.

Richard S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey W.
Évaluation :

Le client n'a pas laissé de commentaire.

Randall M.
Évaluation :

Le client n'a pas laissé de commentaire.

Joshua R.
Évaluation :

The pickup in Hagerstown was amazing on 25 September 2020. There was a gentleman there who stopped what he was doing to help me find my vehicle. He didn't work behind the desk. There was no dolly as I found out later. He noticed me again and got me a brand new dolly. He was a complete professional and I wish I noticed his name. He referred to me as sir and is a huge asset to your company. Thank you.

Wendy W.
Évaluation :

Le client n'a pas laissé de commentaire.

George S.
Évaluation :

Le client n'a pas laissé de commentaire.

YUKIA S.
Évaluation :

Le client n'a pas laissé de commentaire.

Christina E.
Évaluation :

The process to rent/pickup/return is very simple and stress free. Moving is already stressful enough so it's nice to have such a streamlined system. My move would have been a nightmare without the use of a uhaul truck. It was easy to load and unload and eliminated the need for a lot of trips. Thanks!

Krista T.
Évaluation :

We had a last minute emergency and they had equipment and were able to accommodate us within minutes and had pickup done in an hour.

cynthia B.
Évaluation :

This is a two part review. The first trip I rented a truck in Hagerstown and drove it to New York to take my son to college. Then I rented a smaller truck at the same New York location and drove it back to the Hagerstown location with items ended up not fitting in his dorm. On the way up we got stuck in an accident that shit down all the lanes on the highway forcing us to take a detour several miles out of our way. We were supposed to stop to pick up a car trailer to haul his car up there but the traffic back up kept us detained until after the store closed. The young lady. Mishele , kept in contact with us while we waited and was willing to stay after closing to make sure we got the trailer if we wanted it. The delay ended up being several hours more than expected so we told her not to wait or worry just remove the trailer from the rental. Once we got to New York they charged us for the extra miles even though I explained about the detour . I understand they have to make money but we did not joy ride we did not have a choice to not go the way we planned. When we got back to Maryland days later with a different truck the gas tank was wrong but when we showed New York the difference they said it was to late to make changes and to make sure it was full at return or they would charge me. Luckily when we came back to Maryland Mishele was working again so when we showed her the pick of the gas she fixed it. we didn't owe more money plus she made some kind of report about the miles for the trip up since she could not refund it on her end and the New York place was closed to talk to the man there. She was so sweet and did everything she was able to help a stressfull crazy move not be unbarable. We did not plan to have such a hard time but u-haul was wonderful with the fabulous customer service.

Ron M.
Évaluation :

I rent from this location many times over the years and used to get quality service but now when I go in there is only one person working no matter how busy it is or what day it is. I returned equipment today and the young lady was coming across the lot I'm guessing just coming to work because she asked us to let her clock in and she would be right with us. I was one of 5 people waiting while the gentleman that was there was on his phone. While I cannot see what he was doing, and it might have been important, he never once spoke to any of us or asked us to be patient he was working on a problem. The lady tried to get us out as quick as possible and was very pleasant apologizing for our wait and smiling the whole time. While she was finishing printing my return receipt the phone rang but the guy never even looked at it or moved to answer it. Not sure what happened but quality of service has gone down hill recently! I will rent again from here because they are more reliable than the other ones in hagerstown, if you don't mind waiting.

Roland S.
Évaluation :

When I picked up the trailer there was only one person working there (at 4pm on Tuesday September 1st). There was a line of 6 people waiting to pick up or return their uhaul vehicles. My 5x8 trailer when connected to my Jeep had the top rear parking light out and the man said just go with it. I looked to see if I could change the bulb myself and found that the phillips head screw holding the access door was stripped. So I drove it as is.

MICHAEL D.
Évaluation :

Le client n'a pas laissé de commentaire.

Walter D.
Évaluation :

Counter agent was not wearing a mask, even while installing a hitch for another customer. He put one on when I asked, but then moved it so that it did not cover his nose when walking me out to my truck. This is not safe and is unacceptable. Online checkin did not work (would not upload license pic) and no response to an online help chat request. Truck was provided with only 3/4 of a tank. Rented hand truck and blankets were not in the truck, which would have shot online checkin down anyway. Contract printer was down and Iwas told it had been for some time. Truck, once I finally got it and avoided the health hazard of an agent not covering their nose, was fine...but the process was not Ok.

David G.
Évaluation :

So my pick up time was for 8am, I got to the store about 745ish, we waited over an hr just to get our truck. the truck itself was nice, I was able to pack up and move in one load. Then I go and return it and they want to charge me a gas fee saying that I was below a half a tank. First off I only 10 miles on this truck. The gas gage never moved. Now I was smart and took a picture of the dash once I got in it and I proved to them that it was below a half when I got it and whoever said it was over was wrong. Let's just say if I have to move again I know other places to rent a truck from. you done lost my business.

Frank C.
Évaluation :

With furniture stored in the truck overnight, it rained, and the truck leaked significantly!!! I have damaged furniture as a result.

luann M.
Évaluation :

Le client n'a pas laissé de commentaire.

Carol M.
Évaluation :

Le client n'a pas laissé de commentaire.

Brooke L. | Expérience générale |
Évaluation :

Such an easy moving experience!

Albert S. | Expérience générale |
Évaluation :

Great customer service - couldn't ask for better

Non reviews have been submitted for this location.

Retour
Haut de la page