Customer Reviews for U-Haul Moving & Trailer Hitch Center of Lancaster

7694 évaluations

5456 Main St   East Petersburg, PA 17520
(Manheim Pike Rt 72)

(717) 569-4538

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(717) 569-4538

5456 Main St
East Petersburg, PA 17520
(Manheim Pike Rt 72)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Nothing-everything was great!

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN G. 
Évaluation :
5

Provide seating for long wait times? Just an idea that would boost patience for a long wait. But everyone was very nice and helpful! Smiling customer service

Maurice S. 
Évaluation :
2

I was moved from the location I originally selected to this location. I was told I must take a van instead of a truck because I was renting for two days. The van provided was filthy inside and out and badly in need of new wiper blades. In addition, the original location I selected was closed on my return day (Sunday) and had a drop box so my return time was not important. When I arrived to pick up the van at this new location I had been switched to , I was told this location was open on my return day (Sunday) and the van needed to be returned at a precise time because it had been re- rented to go out immediately upon my return. This information should have been provided to me earlier when I was moved from the original location I chose not at the last minute at pick up.

Sharon C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DIANE R. 
Évaluation :
3

Denise didn't look up from her computer during my entire check in. When asked a direct question about the time to return the vehicle, she did not give me a straight answer. She handed me the key and told me the vehicle was out front but never told me which 10 ft truck was mine. She was not helpful at all. The ignition key would not turn, I had to go back in and ask for help and was told to jiggle it because it is tight. After I tried several more times without succes, I got out of the one truck and went to the other thinking I was in the wrong vehicle. Finally someone came out to help me find the truck and get it started after about 10 minutes when I went back in and asked for help. Horrible customer service. I will not use this UHaul facility.

KARIN R. 
Évaluation :
5

People always friendly

CHRISTOPHER F. 
Évaluation :
4

Charging 0,99 per mile is very costly. Especially those who are 9n a tight budget. There should be the first 25 to 50 miles no charge and miles after that is 0,99 a mile.

Daneen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRK D. 
Évaluation :
3

I was disappointed on how I was treated on the phone with one of your reps. I was called to be told we could not have the truck for the 5 days we needed it for at the very last minute which was unacceptable then your rep was loud and rude and hung up on me, this is very bad customer service very unprofessional. We use you every year and have a corporate account maybe we need to look else where for next years event as we use you yearly. Nancy Mendoza Thank you Nature's Specialties LLC

THOMAS S. 
Évaluation :
5

Very upset web site wasn't working could not check truck in took back early! They charged my card extra 20 I called them at 9 when they opened guy said they already charged me snd hung up I want the 20 refunded not my fault thank you Patricia Johnson

Patricia J. 
Évaluation :
4

I was told the pack of 6 moving pads was outside the door on my way out to pick up the truck. I took that to mean literally "outside the door." They were not. They WERE outside, but at the opposite end (far corner) of the building, where the vehicles get returned. It took me awhile to find them. More detailed instructions would have been helpful.

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IANR B. 
Évaluation :
5

Nothing exceptional service and friendly staff

JAMES S. 
Évaluation :
5

Nothing. They are a super knowledgeable staff and very friendly. The tech that installed my hitch should get a raise. Very professionally done in a very timely manner. No complaints whatsoever. This is a very efficient uhaul center that is well run. Do whatever it takes to keep these employees.

KENNY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
5

Rien

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
4

Mobile pick-up is an absolute nightmare. I'm a frequent U-Haul customer and have never had a good experience using the mobile pick up. The mobile pick up process is not intuitive and needs some major work.

BRANDON F. 
Évaluation :
5

Johnathan and Justin were great! The went beyond to make us feel special. Merci

LOUIS D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cody K. 
Évaluation :
5

Help get the customer out a lot quicker. The computer system is problematic. I had left with it . Wanted something to rent for 12 hours. Unfortunately I was charge a late fee. Because I dropped it off before 10 pm. For the cost it is a lot of money for less then 12 hours.

LOUIS M. 
Évaluation :
4

Joe and staff are super nice.

DANIEL W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MATTHEW H. 
Évaluation :
5

#1

Arnaldo S. 
Évaluation :
5

Friendly and helpful staff. All the supplies I needed in one place. Been here several times and will again.

MICHAEL E. 
Évaluation :
1

The employees were rude and absolutely useless. One was just sitting smoking in one of the rental vehicles. When I couldn't figure out where to go, I was rudely told I did it wrong. I had to wait a while before getting checked out and when I finally did, it took literally 30 secs for him to say “you're good”. No idea why I had to wait.

Laura M. 
Évaluation :
5

The staff did an amazing job of making sure I was taken care of! This was the best experience I could have asked for!

EDGAR G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN M. 
Évaluation :
5

Nothing. Derek was amazing. Flexible, knowledgeable and great customer service.

Lori B. 
Évaluation :
5

Great customer service and communication from ordering the hitch to installation! Derek kept me informed In regards to progress of the order and installation details.

Carla H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA D. 
Évaluation :
5

Complete opposite to those in Nashua. They were kind, on time, organized and kind.

JUDITH R. 
Évaluation :
5

Tawnie did an outstanding job taking care of our van rental. Very thorough and went over all details. Joseph is also very pleasant to work with. I would definitely give them a 10 out of 10.

STEPHEN A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAN S. 
Évaluation :
1

Be true to your word and promises.

Denuel J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON M. 
Évaluation :
5

The U-Haul app is super buggy and was not letting me upload my pictures. After wasting 20 minutes of trying to upload, I ended up figuring out that I could use the website browser instead.

MITCHELL H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karl L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

The women who helped me was awesome!! Sorry I forget her name but she was super nice and friendly. She made a hard day more pleasant.

KRISTA R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth E. 
Évaluation :
5

Very helpful in getting the rental ready, getting on the road quickly

DAVIDMARK B. 
Évaluation :
3

Some of my furniture was destroyed and I have tried to use the insurance with no response

GENE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricky W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STACY K. 
Évaluation :
2

When I got there at 8am, there was a line of 4 customers and no employees to help them. No one showed up until 8:20 meaning thee was an unnecessarily long wait to get equipment.

DONALD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene E. 
Évaluation :
5

Excellent experience. Pick up went smooth (I had completed everything online before coming in) and drop off was just as easy.

J W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
1

Terrible customer service. Staff unprofessional did little If anything to help. Glad there was an app to keep things moving along . If not I would probably still be waiting in line to get service.

Scott B. 
Évaluation :
1

When I went to get the truck I had reserved online. It was given away to someone else. I was told there were none available till the next day at 9am at another location. This was very poor treatment. I was and am still unhappy with the situation.

Michael E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wei L. 
Évaluation :
4

Had some issues checking in, but the lady was very nice and found a solution very quickly. Very friendly on both the front end and the back end of the rental.

Pete B. 
Évaluation :
4

This day was a mess. Thankfully the employees at the East Petersburg branch helped a lot. My day started with a call from the Elizabethtown branch that my rental reservation number #21663439 wasn't on file and they had no truck for me. Thankfully a cancellation at the East Petersburg branch opened up a truck to be used.

TYLOR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HYEYOUNG S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marshall M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doug H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNMARIE RITA C. 
Évaluation :
2

You charged me more than I use.

EPHREM D. 
Évaluation :
5

Great trailer thank you !

Tony P. 
Évaluation :
5

Very nice staff explained everything very well.

Penny S. 
Évaluation :
5

Im sure its somewhere in the small print, but maybe highlight during the reservation that we must pick up at the time we select or the reservation could be canceled. I thought we could pick it up at any time within the reservation timeframe. It all worked out and the staff were amazing! Very happy with their customer service. This was on 8/14 around 9am. Give them a raise or praise!

AMANDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
5

Wonderful customer service!

TROY Y. 
Évaluation :
1

After a very trying day I returned to drop off truck and pick up my car! Where my car was parked was completely blocked in by other U-Haul with absolutely no way out! I had to catch a cab home and cab back to pick up my car in the morning! What a freaking nightmare. The U-Haul representative knew I was parked there as he came to my car and got me when the truck was ready! What a horrible experience!!!!!!!!!!!!!

CLIFTON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY S. 
Évaluation :
5

Staff was friendly, service was quick. I was treated with respect and felt appreciated. Good job guys.

Michael E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK D. 
Évaluation :
4

All staff was very helpful and polite. The process worked out great from beginning to end, which I really appreciated.

JOHN S. 
Évaluation :
5

Customer service was excellent! I needed to modify my reservation at the last minute and they were able to accommodate the change. Staff was friendly and very helpful!

MANDY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

You need to let customers know that the after hours check in app is extensive and the will need the keys and access to the truck to complete it. I locked the truck up and put the keys in the lockbox, opened the app and could not finish. No one told me

ROBERT M. 
Évaluation :
3

Counter associate was excellent. However, I was disappointed in the wiring solution for the hitch. The hitch install looks good but I do not like the fact that a wire must hang out the rear tailgate when a trailer is hitched. The 111 $wiring charge should have resulted in a better solution.

Ed S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sylvester S. 
Évaluation :
5

Service, reception, speed, fast from beginning to end,,,,bravo Eugene

robert S. 
Évaluation :
5

I have rented trucks from U Haul several times and have never had a problem, East Petersburg PA U Haul are great.

Hans H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew H. 
Évaluation :
4

Joe helped us and was great to work with.

Megan V. 
Évaluation :
5

The vehicle was extremely clean and the staff was extremely professional. It was definitely a good experience for my family.

Toni M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maia E. 
Évaluation :
3

Inconvenient to not have a USB charging port.

AARON Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bryan F. 
Évaluation :
1

Trailer wasn't available where requested. Charged twice for the same reservation. Dirty equipment. Saw employee smoking in one of the other trucks. Terrible experience and wouldn't recommend it to anyone. If there was another option for renting this type of equipment locally, I would be sure to spend my money there instead.

TANIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katina R. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

Retour
Haut de la page