U-Haul Moving & Trailer Hitch Center of Newport News

4264 évaluations

14861 Warwick Blvd   Newport News, VA 23608
(1 mile from Denbigh Blvd heading to Fort Eustis)

(757) 877-6062

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Pour nous contacter

(757) 877-6062

14861 Warwick Blvd
Newport News, VA 23608

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETHMICHAEL G. 
Évaluation :
5

As far as my experience was concerned, no improvements are necessary. A friendly staff, an exceptionally clean van and reasonable rates added up to a great rental experience.

Mary H. 
Évaluation :
5

Très professionnel et serviable!

krystal C. 
Évaluation :
5

Great service!

JOSEPHMANNING J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerri F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
3

Please be sure to clean the truck before each rental. Also, upon returning please be sure to not have vehicles blocking the assigned equipment rental location since I was advised that was the only place to return the truck. Lastly, when customers enter the building for return it would be nice to be greeted instead of ignored.

Shaleta S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfredo R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IISHAMONIQUE S. 
Évaluation :
5

Staff were amazing! Thank you Crystal!

GREGORY COOK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL G. 
Évaluation :
1

The lady at the front desk and the guy at the rental check in were both extremely racist, rude and inconsiderate. I want the lady at the desk fired or I'll be reporting her to HR. I would also like a refund for this experience seeing that I never actually used the uhaul to move my stuff once I got it. I literally drove a total of 3 miles before returning it in the exact same condition as I got it.

RACHELKATHRYN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NASHE GLYNIS-HIG B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl K. 
Évaluation :
2

Safety chains were not properly connected to my vehicle. If the ball would have failed, I would've lost the trailer and potentially caused damage to other property. Usually there are rubber grommets to allow the chains to be looped through the vehicle hooks and reconnected to itself to shorten the chain length but the guy apparently overlooked those or thought the chains would stay hooked to themselves somehow. Not happy. Do your diligence and check the work of the guy hooking up your trailer, I should've known better since I regularly tow.

Conrad S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAIAJONTIN Y. 
Évaluation :
3

Truck was really jerky and bounced without bumps in the road

Reginald L. 
Évaluation :
5

Super nice and quick even with COVID precautions

Cody S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAQUIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaTanya C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry P. 
Évaluation :
3

I made a reservation to pick my equipment up at 9:00 am. I was not given keys for my rented vehicle until 9:25 due to the line. There were only two clerks available to assist customers and one commented that they were both new. It would be prudent to staff locations based on the rental schedule.

LAURANICOLE MOFF M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDDEVON M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMASJEFFERSON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy S. 
Évaluation :
5

Should have the equipment checked better before it's rented back out. Was stuck at pick up time a extra amount of time , do to having to change out some parts and the tongue jack crank being bent and hard to crank

gary A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGUERITEDEANGE A. 
Évaluation :
3

check out in am was fine. check in @ 1pm was poor. sat in front of check in line for 10 minutes. outside representative did not show until another two rentals came in behind. Went to two behind and ignore my rental. 15 minute wait while he serviced people behind.

BRUCECLIFFORD K. 
Évaluation :
5

Very smooth process all around.

ALEJANDROANDRES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLORIAJEAN G. 
Évaluation :
5

Employee literally met us in the parking lot. Very professional, quick return process.

Tonya C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary denise A. 
Évaluation :
5

Crystal was great start to finish. Thanks a million

DARRIN JOHN C. 
Évaluation :
4

truck was ok but had not been swept out

claude H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAURA JEAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dixie S. 
Évaluation :
3

Not to Friendly ...I don't know their wasn't a sufficient amount of gas in the truck..it's not how say it's the way you say things..the location to drop the truck was

GEORGE S. 
Évaluation :
5

The employees was friendly and my reservation was at the time of pick up..

DARLENE NESHELL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darren M. 
Évaluation :
5

Our experience at both ends was professional, informative, smart snd enjoyable. Your well trained folks made a stressful journey very calm and manageable. Thank you , will use again AND reclmmend.

Holly F. 
Évaluation :
5

Excellent experience!

MARIALYNN H. 
Évaluation :
5

I think you already have the greatest service around and when it come to customer service I have found nowhere else to beat it!

Sereta H. 
Évaluation :
3

I was told that I would not be able to get a refund for the extra two days that I paid for.

KENNETH W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KWASISHENTEL A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis H. 
Évaluation :
3

Vehicle windows dirty. Location was changed at the last minute. Had to drive out of way to pickup vehicle. Location i reserved vehicle called day before was told vehicle would not be available due vehicle would not be returned in time for my pickup. This cause excess mileage i needed to use vehicle. Question is: Why reserve if vehicle not available?

BARNEYHOWARD A. 
Évaluation :
5

Your website is awful!!!!!

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BLAIRBRADLEY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALDANTHONY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacquelyn B. 
Évaluation :
4

Explain to your employees that their "issues" and/or "previous experiences" should not be carried over to his/her next interaction. The gentleman who checked in my return was VERY rude and short and I didn't appreciate it at all. The young ladies on the inside were very professional and thorough and I was very pleased with my interaction with them.

Anita T. 
Évaluation :
5

Make sure trucks are good to go. Transmission was really bad on the truck i received.

LASHONDAMARIE S. 
Évaluation :
5

I would definitely recommend this location the gentleman that runs the facility has outstanding customer service skills . Thanks for all the help Eric Williams with No Pain Moving.

ERIC W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRICALOREAL H. 
Évaluation :
3

Checkout Went 100 % fine. Easy, smooth, polite and so on. Returning the vehicle was very very slow. I stood behind someone and there was no one in the store. We stood there on a friday around 530 and no one tried to help us till nearly 550. And I was seen first over the person in front of me. Because I was returning as he was checking out a vehicle. I was chosen first Even though I said he was there first. Another employee came as we were inspecting the vehicle. Unknown where either of these employees were the 20 mins we stood there. Besides that everything was smooth, clean, organized.

Dylan L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRYANTLAMAR K. 
Évaluation :
5

Service friendly, vehicle clean and equipped for job.

Tamu A. 
Évaluation :
5

Customer service was amazing. Highly recommended

John S. 
Évaluation :
5

Very professional service.

DAVIDALAN T. 
Évaluation :
3

The checkout process was started online and if given the customer the easier and faster way to do it why still have them take long inside. The process needs to be fixed. Other than that decent location and good dropoff process. Like that part. Thanks !

Uquashia R. 
Évaluation :
5

Nothing you guys are doing a excellent job!!!!!

james edgar G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laticia G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRYLEE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander R. 
Évaluation :
2

Lock box was broken at location making it hard to drop off vehicle. Couldn't get ahold of staff at location. Online chat support was helpful and gave us an option to leave key. Location contacted us for key even though online support already left messages for manager. Tried to contact location several times to tell them where the key was, but they kept putting me directly on hold without inquiring about the reason for the call. Waited on hold over 10-15 minutes then gave up. Asked online support to contact them instead. Just a mess in general.

Cheryl G. 
Évaluation :
5

Employees were professional and friendly. No issues with pickup or drop off. Will continue to use this location.

James B. 
Évaluation :
3

My truck smelled like cigarette smoke. Which made my eyes hurt and water. The lady at the desk is very slow. I stood in line for 15 minutes, because she was slow with the customer in front of me. This used to be my go to location. But I guess I will have to find a different location to rent from.

AQUILAL A. 
Évaluation :
5

Associates at the front desk, and my personal associate who helped me as well, were all very knowledgeable, friendly, and very professional. It's exactly what a respectable business should be! Great work for these associates! They deserve recognition!

Adeen G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMESHENRY J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PATRICKCHARLES R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Knowing exactly where to park the truck upon returning was a bit confusing, because there are so many park zones. I didn't know which ones were good to use or not good to use at first. Otherwise, the service was excellent, and the workers deserve a raise.

Nathan J. 
Évaluation :
4

When I turned on the ignition, the tire maintenance light came on and was on for the complete move. So I question if this trick was serviced prior to release to a customer. However the Sales Associate at this location was excellent. Great Customer Service.

Brian L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Antonio V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy J. 
Évaluation :
5

I'm thrilled. I wouldn't know what else to say. Keep up good work.

RAYMONDANDRE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER RYAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffery D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARISDENISE B. 
Évaluation :
5

Nothing really I was very happy with the experience

CARLOSFRANCISCO E. 
Évaluation :
5

Nothing You all are awesome!!

Richard E. 
Évaluation :
4

I wouldn't recommend the mobile check in, as that took more time to approve my license then if I had let a clerk help in store. Other than that, the truck was well maintained and very easy to drive.

Wendy E. 
Évaluation :
1

If I am scheduled at 7 am then the paperwork should be BEFORE 7 am NOT at seven in which 45 min later on MY TIME we finished. I lost 45 yet I am charged extra if I would have arrived 45 min later I would have been charged, so in essence, this company has stoled time/$$$ from me. Never recommending this location.

LUIS F. 
Évaluation :
2

I've rented from this location for years and never had an issue. This time was totally opposite, upon picking up the rental I waited 20 minutes only to be skipped in line so they could assist someone else. I was then switched out of my rental vehicle into another vehicle which was later discovered to be for someone else then switched back to the original rental which was not ready for pick up. Upon returning the vehicle I waited 30 minutes only to be skipped again by a person who had just walked in. This experience was the worst I've ever had at this location and will be the last time I rental from there.

Dwayne A. 
Évaluation :
4

Send me an e receipt I need for business please. Merci

Robin L. 
Évaluation :
4

Improve quality standards of equipment inspection prior to being picked up by customers. I understand what might look good to one person may not be the same as another person. All agents should approach the equipment as if they were the customer. Asking the very important question “Would I put my belongings in this equipment?” If the answer is no then a customer would not have to accept it either.

Diane L. 
Évaluation :
5

The printer system is now working, and I got a paper receipt!!!!

Deola S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Perry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd M. 
Évaluation :
4

Great Experience

Vernon G. 
Évaluation :
5

Very courteous and helpful

john D. 
Évaluation :
5

No improvement necessary, everything worked out just fine.

patruck B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISAKENYON D. 
Évaluation :
3

Check in was too slow. It used to be faster when it was all paper. Can't believe I needed a cell phone to check in. Vehicle on its last legs. The gas gauge showed full but I only drove about 24 miles and had to put 7 gallons of gas in to fill the tank. Agent said that was normal for the truck. Unbelievable! Do all your trucks get 3 miles to the gallon?

Douglas P. 
Non reviews have been submitted for this location.

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