Very friendly and helpful.CHRIS G.
Customer Reviews for U-Haul Moving & Trailer Hitch Center of Redlands
Pour nous contacter
Redlands, CA 92374
(North Of the 10 Freeway)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Sonja was extremely helpful and knowledgeable. However, she needs help. She cannot do it all, and she does. This big guy in a black shirt, walked around and did nothing, then declared he was sick and left. You need to hire responsible people to help Sonja, or she will leave.Thomas C.
The original location wasn't open when advertised. The equipment worked very well but was pretty dirty outside and inside when we picked it up.Kathryn C.
Le client n'a pas laissé de commentaire.Donald C.
Le client n'a pas laissé de commentaire.JONATHAN P.
I was super annoyed not by the mass amount of people but more by the staff and how they handled A high volume time. A girl with long black hair seemed miserable so that's how she handled a very long line of customers. Super unprofessional!!! She literally just sat In a chair moving so SLOW out of frustration. She was helping me but had a lot of side things going. She gave me the wrong truck keys and I was delayed for such a long time. She gets a F and displayed horribly as a representative for your business!!AMBER R.
Le client n'a pas laissé de commentaire.JASON S.
Le client n'a pas laissé de commentaire.JASON S.
Le client n'a pas laissé de commentaire.James D.
Truck dirty inside and out & wrong mileage on exit overall good experienceMatthew B.
Le client n'a pas laissé de commentaire.ARJUNA L.
Le client n'a pas laissé de commentaire.Dwight M.
Le client n'a pas laissé de commentaire.Peter G.
Le client n'a pas laissé de commentaire.Matthew M.
Le client n'a pas laissé de commentaire.nader S.
Le client n'a pas laissé de commentaire.rosa V.
Maybe tell people to complete the pre-check survey including amount of gas in tank-especially at this location as it is known for people siphoning off gas.Tegan S.
The staff at this facility are excellent. In fact there was a line of people patiently waiting when a guy came and cut in line. Multiple customers were quite upset and confronted the guy He was in return very rude and cussing. The staff handled it calmly and remained professional and in charge of the business beautifully. Just FYI...The van, while nice, worked very well etc. it was dirty on the outside when I picked it up.Kit S.
Worked perfectlyPAUL B.
Le client n'a pas laissé de commentaire.JESS O.
HELPFUL STAFF. PATIENT. Review accessories on-line. Allow for time to check-in. Can get busy in the mornings. The vans are great to drive. HIRED a Mover Helpers, Anthoy of Legends Moves from Riverside. 2 awesome guys, moved my antique safe & efficiently. Yahoo!jill T.
Le client n'a pas laissé de commentaire.Gianni A.
Le client n'a pas laissé de commentaire.Phillip M.
This service was great. I had an emergency situation and they were there for me ready with plenty of options.JESUS P.
The lady's working there were very professional And helpful !! Thanks!!Drew C.
Le client n'a pas laissé de commentaire.YOUSSEF M.
More staff.CAMERON D.
Le client n'a pas laissé de commentaire.Paul D.
Not let me book a reservation for something that is not going to be able to happen .DANIEL C.
Le client n'a pas laissé de commentaire.Charles H.
Need to hire more staff. The employee had to handle the cash register, clean the vehicles, check them in, and then check them back out. Meanwhile you have a long line of customers waiting.David H.
Stopped in Medford with a turn signal problem. The wiring technician got right on checking it out. He had us back on the road in an hour with minimal expenseRobert S.
You over charged me on the miles by 250miles.JORGE C.
Honor your advertises policiesAaron H.
Had multiple web site issues with site not completing online check in.MICHAEL H.
More employees like Mike and probably lower prices.Ruben R.
Great service.Vicente T.
overcharged by one day, because the power was out when we dropped off the trailer. They said they would finish the check-in when the computers came up. They checked us in for Monday instead of Sunday when we dropped it off. Still have not been reimbursed.Charles C.
Le client n'a pas laissé de commentaire.tyrone M.
Le client n'a pas laissé de commentaire.Megan L.
Le client n'a pas laissé de commentaire.JOSE G.
Excellent serviceKEVIN W.
Nothing. Everything was good!Mary K.
Maybe offer extra miles like for a packageJIMMY L.
Le client n'a pas laissé de commentaire.Jabari L.
Le client n'a pas laissé de commentaire.Gerardo P.
Le client n'a pas laissé de commentaire.stephanie M.
Le client n'a pas laissé de commentaire.DEBORAH A.
Nothing, your check in rep and check out rep were superb. ThankDavid C.
Get Sonia some helpArnold P.
Le client n'a pas laissé de commentaire.Linda K.
Le client n'a pas laissé de commentaire.Mikiko M.
Always helpful and hard workers! Excellent service à la clientèleRenee C.
I don't think it's ok to charge 20 $to have the staff check in the vehicle in the morning. That's their job! The staff did not mention a 20 $fee for that. I was not given a choice about that fee prior to my rental. The first time I heard about this fee was via a text when I saw it a few hours later. I did go online to check it in and the website required to check my location and I agreed to that but then it wanted me to make changes to my phones setting and I am not a tech guy I don't know how to do those changes. This is not ok nor is it fair! This is a rip off!!!Hugo R.
My box arrived before scheduled, I am completely satisfied and happy we choose this method to help our move.Alyssa W.
Le client n'a pas laissé de commentaire.MANUEL S.
Le client n'a pas laissé de commentaire.MELISSA D.
Keep up the good work! ðŸ˜Š Customer service was great! ðŸ'ªðŸ'ðŸ'¯ I was in a crisis ðŸ˜±ðŸ˜when I called over the phone and I was able to get in a van within the next hour. ðŸŽ¯âœ"ï¸ðŸ'¯ðŸ' I had to get my boxes moved immediately and you guys saved me. Thank you so very much, I greatly appreciate you. Daniel and his assistant answered all my questions without hesitation very informative. Put me in the Van and I was on my way.ðŸŽ¯ I was very happy ðŸ˜with their service.Jeanette J.
Le client n'a pas laissé de commentaire.linda P.
everything is goodJULIUS B.
Excellent service à la clientèleALFONSO M.
Le client n'a pas laissé de commentaire.RONALD M.
The check in & check out was far below in promt. The truck was average to overall cleanliness not a big deal however I would like to give a very straight fair feedback in which I never spend the time doing anywhere. The young man working the counter wearing a ball cap and tattoos Which was my initial interface with him was not good at all I also share some of the fault here on Monday April 6 Due to the fact I was on hold as usual with your customer service for almost a hour n 30minutes and I had to eventually hang missing extremely important phone calls I couldn't answer losing my inline que. I had to reschedule the rental in professional courtesy as well so you would not lose the rental from another customer so I had to drive all the way down there just to communicate to this branch in person to reschedule and not to lose a possible rental from another customer. So the time i got over there I walk up still on hold and was a bit unhappy hung up and I made my complaint right then with a level of aggravation the youg man gave a nasty look and pop off with a very kill look in his eyes and body language and he replied with thats not my problem its wasn't my fault while he was just standing there doing nothing and preceded to say something else rudely I mentioned boy you have no respect for elders or the most importance value of a customer and ask i to move the date. All I can yes I shouldn't had been rude either even though I just lost 723. On a service call blew off my doctors calls on hold with you and this happens every time I call your CS line this is completely unacceptable customers don't have much time to book a piece of equipment and check in. I'm 56 years I have ran many fleets in aviation, trucking,, construction and of course equipment rental I was managing a equipment rental yard at 21 years of age. What im driving at is not to bring this up to him my goal in this long comment section is most likely to go in n out of the ears. Please improve your CS team to pu the phone and get them going peoples time is critical and by the way I completely apologize to the kid for coming off like i did lets start over . When I came back for drop off some young girl with tats on her was again stand-off ish she sounded off like direct orders of a boss me to do her job turn on all lights and signals. Get me my mileage not even looking over the lights as I'm watching her look over the truck with a mission to find anything she could. Now moving to the cab which if she had done this in the first place turn on lights check odometer, fuel , cleaning of the cab then proceed to the exterior lights with wheels chocked n parking brake on. Im sorry its not the customers job to do the check in your returns I really didn't mine except her demeanor was out there and then shouted at me you smoke in the truck 4 times I told her I don't smoke got it stop accusing I smoked while I had the truck for a brief 2 hrs I dont like to be accused of when I brought it back with a additional 1/8 of a tank of fuel more thats roughly 10 dollars so if you look at the gage at my pu and drop you can see that and I ask her for a 5- 10 credit for it as she just smirked smiling basically to bad. You know I have been renting uhaul equipment for many many years my family going way back for both personal and business and I cÎ±nnot believe the pathetic sorry excuses used today with attitudes and ripping you off even minor dollars its whats behind it and looking at all of it as whole and its not just uhaul. Customers get treated like we are lucky you are doing us you favor. Sorry really my culture that sees this demonstrated all the time shaking our heads as its ass backwards we are you here to support the community businesses large small global whatever the attitudes is if you don't like it go somewhere else we really don't care and the most common today catch phrase is WELL IT WASNT ME THAT MISINFORMED YOU!! WHAT IS IT YOU WANT IT WASNT ME. NOT IM SORRY LETS GET YOU HANDLE LET ME FIX THIS RIGHT NOW AND GET YOU SQAURED AWAY GET YOU GOING LET ME GIVE YOU A 10 % DISCOUNT ANYTHING THAT AS A HUMAN / CUSTOMER WOULD GO LONG WAYS IN HAPPY LOYAL CUSTOMER BASE. NOT TODAY MILLENIALS IN THE WORKFORCE TODAY CAN CARE LESS, LAZY OR A CLUE TO THIS IDEAL AND FOR THE LAST TIME THE CUSTOMER RELATION SHOULD BE ONE THE HIGHEST PRIORITIES THIS IS COVERED IN BUSINESS 101 FOR YEARS YET THE LOGICAL CONCEPT OF IT HAS BEEN THROWN IN THE SHIT HOUSE FOR SOMETIME SPECIALLY UHAUL UNFORTUNATELY AND UHAUL IS CORPORATE GIANT IN THE INDUSTRY THEREFORE DOESNT CARE ANYMORE ABOUT IT ONE CUSTOMER TO THOUSAND WOULD NOT CHANGE YOUR EMPLOYEES TO UHAUL SHARE HOLDERS ATTITUDES THERE CUSTOMER RELATION . WHOM EVER READS THIS I REALLY HOPE YOU THINK ABOUT WHAT AT DRIVING AND PUTS MORE EFFORT AND TRAINING TO YOUR YARD GUYS TO CUSTOMER SUPPORT THANK YOU UHAUL FOR THE TIME YOU TOOK TO READ IT . KBKenneth B.
Le client n'a pas laissé de commentaire.GERARDO P.
Always a good experiencePablo P.
I'd recommend it for convenience of location. But check in service is lacking. Returning trucks was easy (for me)VALERIE O.
Not a thing Always fast and reasonableDEBRA E.
Faster service / update Internet ServiceCarlos A.
Le client n'a pas laissé de commentaire.Andrew C.
Services with the truck were amazing. Customer service picking up the truck was amazing BUT dropping our truck off was a whole other situation. The "manager" which i wouldnt give that title with her rude ass attitude and lazy employee she allowed to walk away from us without saying a word all because he had another job to attend. For 1 we stood in line just like everyone else and it is not our problem if the business was short staffed or an employee who KNEW he had to leave started to help a customer. That employee should have never walked away from their customer and the fact that the manager allowed it goes to show why this business is ran the way it is. I will NEVER spend my money nor time in this facility and will definitely take my money else where!! Maybe this place needs a new manager or she needs a reality check on how to speak to customers. ESPECIALLY WHEN THE STORE HAS A LINE TO THE BACK WITH PEOPLE. YOU DO NOT RAISE YOUR VOICE ALL BECAUSE YOURE OVERWHELMED WITH CUSTOMERS!!!!Mercedez S.
Le client n'a pas laissé de commentaire.Johnathan P.
Was not greeted in a friendly manner - Truck was dirty on the outside and dusty in the cab. This is my third or fourth time renting at this location and I'm very disappointed!Derek A.
Le client n'a pas laissé de commentaire.Ting C.
Hire more people. The woman who helped me was fantastic. However, the number of people needing services far exceeded the number of employees.Shane N.
Making sure the truck has over a half of a tank of gas. My truck only had 44 miles left, so I had to stop to get gas before I could go and move. The staff at this location are really, really great! It was busy and hot and they were very pleasant and efficient. I will definitely use them again.TINA S.
Le client n'a pas laissé de commentaire.Alyssa W.
Le client n'a pas laissé de commentaire.GLORIA JEAN T.
Le client n'a pas laissé de commentaire.Shintia W.
Don't charge 25 $because someone smokes 1 cigarette in the truck.CHRISTINA N.
My go to place, very busy but the employees rock. I appreciate you guys, thanks.JASON S.
Le client n'a pas laissé de commentaire.PATRICIA L.
Le client n'a pas laissé de commentaire.EMILIA M.
Le client n'a pas laissé de commentaire.Juan O.
Staff always helpful and willing to go the extra mile! Thanks TeamRENEE C.
Best customer serviceSalwa F.
Le client n'a pas laissé de commentaire.Larenz H.
Le client n'a pas laissé de commentaire.Michael F.
Le client n'a pas laissé de commentaire.DANIEL A.
Le client n'a pas laissé de commentaire.Timothy P.
I had to make changes to my return date and it was impossible to get someone on the phone and I couldn't make the changes online.Clayton J.
This is in regards to prior rental i had on Wednesday. Rented my truck on wed afternoon around 2pm took vehicle home 5 mins away.. Loaded up truck to leave for canyon country when i drove 15 minutes west.. Got off freeway and noticed brakes were metal to metal..called u haul and told them i was returning it..i was charged for the rental.. But later that day charge was reversed.. Made arrangements for Saturday rental in lieu of one on Wednesday.. Asked manager if there would be anything in rate percentage adjust ment for inconvience management she said she would look into it on Saturday.. Maybe 10 cents a mile adjustment or something.. Went in on Saturday and she left as is.. As to cause of defective brakes.. Her professional stated it was abuse on last renter who used it.. .. Bear in mind.. This vehicle had 855 miles on odometer.. And the front brakes were metal to metal.. And not something done on a 35 minute round trip to fontana back to redlands ca. I rent from you folks all the time.. It is what it is.. Again this message is in regards to the rental on wed that weed which resulted in another Saturday rental.. Management could have made these inconviences little better.. After all some serious injury could have occured with 2021 chevy truck with bad front brakes.. Im sure u haul would not have rented something without knowing what if there was a priblem.. I had to re schedule my appointment for saturday.. It was a small hard ship on both parties. My self and person i was helping... Sonja the manager seems like a nice lady.. But somethings could have been handled differently..for all involvedRAMON R.
The staff was great would recommend that location even to the people that don't live in the city.Rene S.
Excellent service. Everything was clean, on time and efficient. The vehicle rode well, AC functioned well- important as it was really hot. The check in and check out process was very easy. Great staff. Thanks guys!Christopher H.
Le client n'a pas laissé de commentaire.john T.
Still need a receiptWILLIAM R.
Excellent service à la clientèle. Kristina Purifoy was extremely helpfulJACQUELINE O.
Le client n'a pas laissé de commentaire.Sauleta J.
Sonya and Richard are outstanding employees, can say enough about their work ethicDaniel O.
Under staffed extremelyRENEE B.
Le client n'a pas laissé de commentaire.REBECCA R.
Had a lot of issues with scheduling the delivery of the UBox. Not able to schedule in time due to delivery truck issues, and also was delivered outside of the timeframe - had to take off work all day.Olivia P. | Expérience générale
Just that during our ubox pick up it was not pick up on time.It took me 3 days on the phone for someone to finally pick our ubox and that day we are leaving.Driveway needsd to be clear by us.Michelle B. | Expérience générale
Services supplémentaires à cet emplacement
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
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U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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