Customer Reviews for U-Haul of Albany

3187 évaluations

820 W Oglethorpe Blvd   Albany, GA 31701
(@ Slappey Blvd)

(229) 883-1854

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(229) 883-1854

820 W Oglethorpe Blvd
Albany, GA 31701
(@ Slappey Blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

ANGELIQUE J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keesha J. 
Évaluation :
4

No comment.

FRANCESS D. 
Évaluation :
5

Very nice, very fast and friendly.

Walona H. 
Évaluation :
3

More people working.

PAMELA M. 
Évaluation :
5

Outstanding customer service

NAKIA E. 
Évaluation :
5

Good customer service and uhaul ran perfectly fine 700 mile trip.Thx again Albany Georgia

AMETRIS B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LASHONDA B. 
Évaluation :
1

Overcharged, how dare they charge me 39 $for a 19,95 rental. The entire uhaul experience is a joke now, no guarantee they'll have the truck you reserved, only excuses. NEEDED. A 10 ft truck, which I reserved 4 days in advance, but had to take a cargo van instead when I went to pick it up, then had to make extra trips which cost me time and money. Calling uhaul customer service is also a pathetic joke. I spent over 4 hours on hold. The once good company that made it easy to get a truck now makes it a stressful experience. Whoever is running this clown show should be fired. A complete joke now

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEENA S. 
Évaluation :
3

Overall customer service was terrible

ANTHONY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTRON H. 
Évaluation :
1

It took me an hour & a half to get a 5X8 enclosed trailer. Absolutely ridiculous wait time. Then I found the trailer full of rotted fabric furniture - couch & chairs etc. Notified the U-Haul employee and instead of assigning me a different clean trailer just pulled the contents out into a pile. It dawned on me when I got home to load up my items that the trailer could have been full of bed bugs from the rotten furniture. Had to clean out and apply alcohol spray to ensure that the loaded items wouldn't be affected by any possible bed bug eggs / larvae & any adult bugs that could be in the trailer.. Absolutely worst U-Haul experience. I wont darken the door to that U-Haul store door ever again !!

DAVID A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul P.  |  Expérience générale 
Évaluation :
2

The staff is very unprofessional and not honest about what the price/time of a rental is. They will definitely over charge you. The way they take money from you is actually illegal

STACY R. 
Évaluation :
1

I scheduled for a pick up on Saturday and when I got there they told no trucks was available and to come get one Sunday, well I couldn't move what I needed to move Sunday and had to wait until Monday but they told me I had to have the truck back before I could move what I had to move. She checked me out late because she was helping other customers so I asked if my time could be changed because I only needed a extra hour. She told me no and that I would be charged for a extra day even after she checked me out late only to get to a truck with messed up gears delaying my time even further and she still wouldn't change my time even thought it would've been back before the next scheduled booking. I also called and was advised that management would be calling me back to see if the issue could be resolved and I never received a call back so it was terrible customer service for me and I've never had this type of experience with uhaul before and I would probably never rent from you all again!!

LAKETA M. 
Évaluation :
4

The service was great, I had only one issue. The smell of the truck was not so tolerable. It needed to be thoroughly cleaned with sanitizing agents.

DIETRA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORENZO C. 
Évaluation :
3

It was more effective using the online reservation options because I stood in line almost and hour without being serviced. I was able to create a reservation online while in line and was instantly serviced

Kalandria P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shandell C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alison G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashlee B. 
Évaluation :
5

My experience at this location was amazing ! My rental agent was Rachel H. She expressed kindness and patience during her extremely busy afternoon. Rachel made each customer before me feel as if they were the only customer in the store, as she did with myself also. I will definitely recommend this location to my friends and family in the future. Great experience !

RHONDA H. 
Évaluation :
5

Great service

JASON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jane e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMUEL W. 
Évaluation :
5

Rachel rocks! The guys and Rachel should be given a raise they go over and above what their job is.

TIMOTHY M. 
Évaluation :
4

I picked up a trailer from a second location the day after an initial reservation. The first one, which required a 25 mile drive, did not have the trailer available that I reserved. Disrupted and delayed by a day my plans. Your Customer Service Dept tries to help, but is completely understaffed; waits of almost an hour in order to speak to someone is unacceptable.

Vic S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david H. 
Évaluation :
4

Sales Associate provides customers with truck/equipment usage

MELINDA P. 
Évaluation :
3

under staffed

JACK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINALD B. 
Évaluation :
2

The customer service was HORRIBLE. I had to wait over 30 minutes for my transaction to be completed because other workers kept interrupting the manager with questions. The manager was getting smart about the fact that I needed a bank card. I told him my card was from a bank regardless of the card saying debit. I had to leave and get another card that had debit on it from a different bank without showing him the card and the transaction went through just fine. When returning the vehicle, the store was completely empty of workers. I wanted 5 minutes before someone came, but another customer in the store said she had been there 30 minutes before I arrived waiting for help. We walked around the whole outside and back of building and no one was still around. I had no problem with the equipment or my U Haul transaction. Merci.

TANESHIA S. 
Évaluation :
5

I would like to thank Mrs. Lynn for everything that she has done to make renting my storage a very pleasant one.

laforest j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYNESE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARRY J. 
Évaluation :
4

Good job

ALEXANDER W. 
Évaluation :
5

Great customer service.!

ANGELNIQUE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lekeshia B. 
Évaluation :
5

Again, no suggestions for improvement. My experience with UHaul the past few days has been above reproach at both places. Highly recommend them to others.

ERNEST R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annie W. 
Évaluation :
2

The manager was unprofessional. Not groomed. He was more concerned about his cell phone than customers.

Billy B. 
Évaluation :
5

Rachel is the best. She's friendly and very helpful. She has went out of her way to accommodate us and always has a smile on her face. U-haul is blessed to have her on your team.

Robert S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA J. 
Évaluation :
4

Staff here does very well in trying to help out their customers as best as they can, even though online reservation system makes it look otherwise. In spite of that, they still try to accommodate to your needs, while maintaining a positive attitude.

VILMA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHNERRIAL J. 
Évaluation :
5

Jonathon and his team are well versed in U-Haul services, as I have used your company across the nation. Thumbs up to them!

jerald M. 
Évaluation :
4

U-Haul is over-booking on the internet booking service. I watched a number of prospective customers walk out disgusted and angry because the equipment they had reserved on-line was not available at our local store. The only saving grace was the flexibility and willingness to accommodate displayed by the local staff. That is how I managed to get the truck and auto-dolly that I needed. I did have to wait for a while but the store manager got me what I needed. Your on-line booking service does not appear to be serving either your customers or your local service centers well. There is a disconnect between what your computers are telling you is available and what is actually available on the ground. It's a poor business model if customer satisfaction is the goal.

LLOYD W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bennie R. 
Évaluation :
3

Have more service Representative to serve customers so they will not have to wait in line for a very long. Better control over inventory and serving customers with requested vehicles

BENJAMIN M. 
Évaluation :
4

I had absolutely no problem with the storage storage solutions, my problem was with scheduling. They changed my pick up location with no heads up. I had to drive 45 minutes out the way to get a truck I reserved more than 2 weeks ago. I'm left with the impression that reservations means little or nothing and I got tired of hearing fake apologies! I drove an hour and a half to find out the truck promised me was gone yesterday and I had to call to find this out, no courtesy call from uhaul customer courtesy. I'm disappointed in my experience on yesterday and overbooking appears to be common practice. MAYBE WE ARE IN A SEASON WHERE GOOD CUSTOMER SERVICE HAS RAN ITS COURSE!!!

Bennie R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASMINE F. 
Évaluation :
1

Piss poor customer service. This place it awful. Need better, more competent, less rude employees.

Asante C. 
Évaluation :
5

Always great service when I come to this company everyone is so very helpful when you need something

TYNESE L. 
Évaluation :
2

I waited in line for over 30 minutes before someone came to the front desk to help. Took another hour before I even got to the counter. After they checked me in i was another 30 minutes before they cam e to hook up the trailer fo me. I received a link to do verify my equipment, but it had expired by the time I got my trailer I returned the Traler a day early, but apparently the trailer was not checked in the uHaul system until 4 days later after i called because i was getting text and email about extending my rental that had not been returned.

JAMES N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELBINO D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monique W. 
Évaluation :
5

Great Staff.

LISE A.  |  Premières impressions 
Évaluation :
4

Have more help so you don't have to wait so long. The person checking you out has to hook you up too.

RANDY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnnie H. 
Évaluation :
3

I've rented a uhaul here several times but this time the store was out of dollies and the truck i was given had no ramp, i was moving utilities with only my husband and we had a hard time, in the past I've had 8 lumbar punctures and i have nerve damage in my back, i use the company bc of the equipment which are beneficialto me and my health. This one time, i wasn't completely satisfied.

Jolonda P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK W. 
Évaluation :
2

Customer service agent Rachel was incredibly rude. My truck reservation had been overbooked, and she refused to help in any way. Her boss was kind enough to find a smaller truck and apologized for the inconvenience. Maybe he was embarrassed by Rachel's performance.

JEFFERY K. 
Évaluation :
5

Very polite and friendly. Quick and would use over and over again.

Diane S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Curtis E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN J. 
Évaluation :
5

The general manager Mr. Wiley was prompt and very nice.

JERSHONDRIA W. 
Évaluation :
5

I reserved a trailer through the online system and was scheduled to pick up on June 23 at Paint Pro Towing. They did not have my equipment and could not help me (0 stars for them). After 40 minutes of holding and talking to 3 different people my reservation was moved to Pure Gibson Auto Sales. Upon arrival there, I was told they were closed and couldn't help me. Then I drove to the Oglethorpe location where the GM, Jonathan Wiley was very helpful and got me the trailer I had already reserved and paid for. Jonathan is top notch and did whatever it took to service the customer.

Shawn G. 
Évaluation :
4

Jonathan deserves a raise he was/is very patient and polite. He seemed to be the only one working and helping customers when I arrived. After getting to the front of the line I was in and out in 10-20 minutes max that includes going over vehicle insurance and vehicle expectations and rules for returning. Great job Jonathan I will definitely tell a friend and recommend.

CANDICE C. 
Évaluation :
5

The employee stayed open long to help us out.

jane e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASMINE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pat f.  |  Expérience générale 
Évaluation :
5

Thank you very much for all your help and efforts

YAMIL K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RITA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA H. 
Évaluation :
3

The General Manager did a good job of getting me in and out when I picked up the truck. My only issue is that the rep when I check the truck back in so it appears that he didn't record the proper time that I returned the vehicle. I have pictures to verify the time. I will call on Monday, June 12.

JAMES L. 
Évaluation :
1

Customer service was AWFUL! Access times to storage was inaccurate, there were times I could not get in my storage because it was locked before displayed hours. I paid ober 1 000 $for storage during covid19 pandemic and was charged late fees within 2 days of being late(during a worldwide pandemic). Spoke with corporate and no results. Employees asking for drugs. Awful. Disgrace!

Ericka P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANICE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARLENE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIUS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alegra R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY D. 
Évaluation :
4

Rating would have been higher, but the unavailability of reserved truck was unacceptable. This unavailability at promise time stalled my family moving plans.

Jeffrey C. 
Évaluation :
3

Each time I came in, there was a different person. Some knew the answers and some did not. They need more help.

HUBERT S. 
Évaluation :
5

They went above and beyond to see to I was helped. Great bunch of people proud to have met them.

Hobert V.  |  Expérience générale 
Évaluation :
3

You are asking for items to be returned in the late hours of the night and me being a female that's un safe and your location is a dangerous spot for crime. I picked the truck up after 5 and was told it had to be back at 10 pm. I didn't put the trailer on and I not gonna take it off. If your company is requesting items to be returned in the late hours someone should be there. My life is more important than a uhaul trailer.

MATASHA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADARYLL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNIE H. 
Évaluation :
1

Did not have enough help to service customers who had to wait a long time. After a long wait I was told to just leave my 12x6 trailer and that a receipt would be emailed to me. It was not. I made a return trip and was told that they were too busy to enter my return and issue me a receipt. Later that day I was changed an additional rental day plus insurance and fees. I called the main number and was on hold 45 minutes and was told that I had to talk to customer service and waited on hold another hour prior to speaking to someone to issue me a credit card refund. I am still waiting on the refund. All in all a lot of my time was wasted and I experienced unnecessary stress.

Richard L. 
Évaluation :
1

Horrible non existence customer service.

QUEEONA J. 
Évaluation :
1

Fire the employee that charged me double, obviously someone is double charging people paying with debit to make up for the cash sales they are voiding out to keep the money. Also get employees that know how to properly hook up trailers so nobody else gets their window busted out due to trailer malfunction like I did.

Matthew T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julius F. 
Évaluation :
5

Everything was good

CHRISTOPHER P. 
Évaluation :
5

The place was clean and the person who helped us very very kind and knowledgeable

AISHA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phylicia T. 
Évaluation :
5

Customer service was excellent

ARTHUR J. 
Évaluation :
5

Great job!

WANDA L. 
Évaluation :
1

Don't make this a pick up location

Regina B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kaylin R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TAMMY K. 
Évaluation :
5

Everything was Excellent Rev Johnny C Wade Sr

Rev Johnny W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angie P.  |  Expérience générale 
Évaluation :
3

Some of the staff was not friendly and welcome during some of my visits. They were either nonchalant or unhelpful during my visits. The storage building was sometimes unclean with trash thrown inside as soon as you walk in the entrance on the storage unit.

Consuela M.  |  Expérience générale 
Évaluation :
5

very helpful, above and beyond

John R.  |  Premières impressions 
Évaluation :
5

All the gentlemen that work there are really nice. I was greeted upon entering, they answer all my questions.

tram W.  |  Premières impressions 
Évaluation :
1

Had to call several times to ask them to close the account. Never answers the phone

Monicia W.  |  Expérience générale 
Évaluation :
5

Staff was very professional friendly and helpful.

Carol L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany G.  |  Expérience générale 
Évaluation :
5

All staff members at this location were friendly and helpful.

Caroiya W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy A.  |  Expérience générale 
Évaluation :
5

Ms. Ann and Mr. Courtney were very courteous and helpful and made my moving and storage experience a very good one.

BREANDA B.  |  Premières impressions 
Évaluation :
5

Everyone at this location was very kind and professional.

Carol L.  |  Premières impressions 
Évaluation :
5

Staff was friendly and professional assured me they would be watchful of my safety in and out of storage area.

Vanessa J.  |  Premières impressions 
Évaluation :
5

This excellent rating is solely based on the facility and staff. However, the storage price rates are too expensive. If I would've had time to shop around, I would've gone somewhere else to rent a storage room.

sherri w.  |  Premières impressions 
Évaluation :
2

Rats destroyed my furniture

Stacey D.  |  Expérience générale 
Évaluation :
2

I didn’t have the storage for a full month and they won’t allow a refund only had the storage for 6 days my last month

Laniyah W.  |  Expérience générale 
Évaluation :
5

Audie was professional and friendly and always helpful!

joe w.  |  Expérience générale 
Évaluation :
4

The store is well stocked with needed supplies and clean.

Bill C.  |  Premières impressions 
Évaluation :
3

Because of the computer it kept sending us a bill and locked us out and we had to have a worker to let us in again that happened twice and we got several letters saying we owed you money when we didn’t .😟

Raul P.  |  Expérience générale 
Évaluation :
5

I had a bad encounter with one employee but management took appropriate steps Intervening and addressing my concerns. I than worked with another employee whom was very Pleasant to work with by the name of Courtney. The unit was nice and clean. It was above my expectations being in a small out dated city.

Rickkea H.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle.

Fatima P.  |  Premières impressions 
Évaluation :
5

S.O.

Prince M.  |  Expérience générale 
Évaluation :
5

Very easy, costumer service is excellent

Moonika T.  |  Premières impressions 
Évaluation :
5

I will refer UHaul representatives to anyone. The service was excellent.

Barbara B.  |  Premières impressions 
Évaluation :
5

Professional and courteous staff. Excellent customer service.

Andre W.  |  Premières impressions 
Évaluation :
5

They was very nice and helpful

Mary S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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