Évaluations des clients U-Haul of Andrews Air Force Base

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Andrews Air Force Base

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CATHERINE C.
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The staff here is helpful, professional, and friendly.

WILLIAM J.
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From beginning to the end the customer service was Great. I will definitely spread the word to my constituents. Thanks

RONALD C.
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Le client n'a pas laissé de commentaire.

Derek M.
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My overall experience with this U-Haul location was excellent!! “Britney” was very professional and very polite! She took time to go over a few features on the 2021 Chevy 1500. I was so impressed with the fleet of vehicles at this location! The truck was very clean and maintained. 1st impression is a lasting impression!! This was my 1st time renting from U-Haul and thanks to “Britney” it won't be my last!! This will be my “go to” lactation in the future! Thank you “Britney “ for providing exceptional customer service 😀

CHEYANNE T.
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Le client n'a pas laissé de commentaire.

Yukia S.
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Le client n'a pas laissé de commentaire.

RICHARD F.
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Le client n'a pas laissé de commentaire.

LATOYOA T.
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Le client n'a pas laissé de commentaire.

KARIE ANN K.
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I always have a great experience at this location! If I need help or want to learn something new they are smart and super kind. I hardly ever have to wait and I e been using this uhaul location for more than a dozen rentals. Highly recommended!

EBONY E.
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Le client n'a pas laissé de commentaire.

Antonio C.
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Make instructions clear on how to do mobile pickup

John W.
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Best customer service I have received. I actually asked for a card so I can recommend this family to friends with upcoming moves. Clean, friendly, and efficient. Thank you for making the experience painless.

ANTWAN C.
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Quick service

MOSES W.
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All was Well and Efficient.

Sherrell M.
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Overall, truck was clean. Cup holders were dirty; I sent picks when I picked it up. I like the mobile pick process, although it would have been faster if the verification process was done before we arrived. Also, send a video of how the process works prior to. We lost an hour of time just trying to get the truck. Lastly, I requested a location that was closer to me and was re-scheduled to this location which of course was more miles. When I made the reservation it said someone would call me to confirm. No one ever did.

JORGE M.
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Le client n'a pas laissé de commentaire.

ROBERT M.
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Le client n'a pas laissé de commentaire.

denise P.
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Le client n'a pas laissé de commentaire.

MICHAEL W.
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When rented equipment, there was no inspection of the equipment, the truck was real dirty inside and smelled like smoke. i had to detail and clean the cab myself. there was previous damage to truck not documented. I was charged for 200 miles and i did not drive 200 miles. When I reported it Customer Service said I would not be charged for the mileage and time for the inconvenience but I was charged $286

Michael C.
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Le client n'a pas laissé de commentaire.

CHERYLL B.
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I was charged an extra $12 I would like it credit back to my card I only went over $.99 x 8 miles = $7.92 not $20

Dennis H.
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Le client n'a pas laissé de commentaire.

MELVA B.
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Le client n'a pas laissé de commentaire.

DARRICK W.
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Le client n'a pas laissé de commentaire.

ERNEST P.
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It was difficult to find a UHaul dealer that had an auto transporter on their lot

Natalie S.
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I spoke with the person there and explain about the smell of smoke, I thought it was smoke free trucks. The fact that I think I paid for the last person's gassing because when I filled it up, it went pass the full. The window was dirty. She said it might be because of them spraying and not wiping it down. She was very nice.

JEWEL R.
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Needed to improve on the customer service.

ANTWAN C.
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Clean and ready to go

Ray K.
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Le client n'a pas laissé de commentaire.

BEVERLY A.
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Le client n'a pas laissé de commentaire.

WILLIAM F.
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The clerk was friendly and professional, she was able to handle 3 customers at once while taking phone calls.

ADOLPHUS W.
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Le client n'a pas laissé de commentaire.

HELEN N.
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Keep being Honest and good service Bless Day

MICHEAL C.
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Patient and courteous service. From the reservation, to the pick up, right down to the return.

JERRY T.
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Le client n'a pas laissé de commentaire.

REGINALD J.
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Le client n'a pas laissé de commentaire.

Shirley B.
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Le client n'a pas laissé de commentaire.

JOSEPH A.
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Very friendly and attentive, cool dude

WAYNE M.
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Le client n'a pas laissé de commentaire.

Daryn D.
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Showed up at 7:30 to get the truck, apparently the lock boxes were broken and they didn't have my keys. Came back at 9am and the place wasn't even opened up. The guy had just parked and was finally able to help us at like 9:15. The truck didn't have a dolly in it and I didn't get all the blankets I paid for. Honestly absolutely garbage experience. Trash ass uhaul location, not the business as a whole. The truck ran good enough and I was able to move my stuff. No complaints there.

TYRONE B.
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Le client n'a pas laissé de commentaire.

SAUNDRA C.
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The Andrews AFB location could use some staff help. aside from the long wait, EVERYTHING was great. the desk reps were VERY FRIENDLY. i would use them again, but would get an earlier start so that check-in and check-out time is not a factor. still giving them 5 out of 5 stars!

JOHNNY P.
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Le client n'a pas laissé de commentaire.

TYRONE B.
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Le client n'a pas laissé de commentaire.

ANTWAN C.
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No comment better than other branches

Antwan C.
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No comment

WILLIAM G.
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Great service

Lesly A.
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Le client n'a pas laissé de commentaire.

PAULA A.
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I appreciate the new manager, she is very fair and understanding. She ensured my needs were met. Thank you.

Dwayne L.
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Ms. Greene did a great job and I will continue to use this facility.

mona D.
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Le client n'a pas laissé de commentaire.

CHARLENE F.
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The two(2) young ladies that were working on Saturday, January 2, 2021 at 10:00 am were wonderful. I thought my reservation was at this site but was wrong, but these ladies took good care of me and they took good care of me. I didn't get there names, but thank you ladies.

WALTER H.
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Le client n'a pas laissé de commentaire.

Tyrone T.
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Le client n'a pas laissé de commentaire.

Ajita T.
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Le client n'a pas laissé de commentaire.

ANDREZ R.
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Le client n'a pas laissé de commentaire.

Dennis I.
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My experience was excellent!! Brandon was the most helpful, great multi tasker extremely patient and very respectful. Best U-haul experience I've personally had.

PATRICIA J.
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Le client n'a pas laissé de commentaire.

RYAN S.
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I can't stand this mask wearing. We need big business like you to push back. The science isn't behind it, yet we are still doing it out of fear. It is fear driven only. When I find places that don't say anything about me not wearing a mask I'm am all about those places. Let's stop this. Push back uhaul.

Ruth L.
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Renting from Andrews Air Force Base Uhaul is the worst experience I have ever had. I am still living through a nightmare with this location, trying to close out my rental situation from last week (12/23/2020). I have spoken with customer service at least 8 times thus far. Also, the manager at the location refuse to return my calls. As of today, December 29, 2020, I have not heard back from her to resolve the problem.

Jacob M.
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Awesome service from the GM at this location (Britney but non standard spelling). She hussled and multi tasked like a true pro that I wish was every uhaul experience I've had. If anyone deserves a shout out (and probably a well earned vacation) it's her. All that and a great attitude. She is the reason I'll be back to this location in particular, and she makes up for some of my less than ideal past experiences. She inspired me as the customer, I hope she has a mentee she is bringing up in her image.

Jose C.
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There is no parking for us to leave our car. They told us to leave the car out on the street.

tallion E.
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Everything was very professional. The two people that was working where the best. If and when i use U-Haul again i will go to this location first.

ANN H.
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Le client n'a pas laissé de commentaire.

Ealie B.
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Make sure they check trucks in correctly. I made sure that the gas was returned to where I received it. Someone must have taken the truck out after I returned. I was told to leave key in the truck and I could go.

RALPH W.
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Le client n'a pas laissé de commentaire.

michelle M.
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Customer service was top notch at your location on Allentown Rd, near Andrew's Airforce Base.

CARMEN E.
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Mu uhaul broke down 2 times. I had to get a jump in order to complete my move.

DANAR J.
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Le client n'a pas laissé de commentaire.

Catherine C.
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Le client n'a pas laissé de commentaire.

CATHERINE C.
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Le client n'a pas laissé de commentaire.

TERRANCE S.
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More staff.

TYRONE R.
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No comments at this time .

JAMES W.
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Sales Associates & Customer Service gave Excellent Service! I'll do it all over again!!

TIRRELL W.
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Thanks alot

JUAN R.
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I left my wallet on the truck I think not sure I would like to have the truck check to see if my wallet is there can you please help me. I did go there but the truck had already went back out, See what you can do for me please my drivers license and my Military ID was in my wallet.

Antwan C.
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No comment

JOHN B.
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All was good. Wayne and Brandon did an excellent job in getting me in an out. Thanks to both of you.

QUIANA P.
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Don't make reservations when you don't have the availability. Had to go to 3 different locations because of a flaw in your system. Thinking I have a reservation with no truck available on moving day was quite stressful. As u can see by the many updates to my reservation. Also teaching the employees better customer service to deal with the situations would help. I.made my reservation online and was told not to do that because uhaul overbooked. I have experienced this , I even called to confirm.

Douglas C.
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Le client n'a pas laissé de commentaire.

KENNETHWAYNE K.
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Le client n'a pas laissé de commentaire.

Giselle C.
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This place runs a scam, no letting customers j ow where to park their vehicles for a same day rental and call the minute you leave to have your car towed. The staffs response was we let everyone know not to park their, and I said you did not mention anything to me. His rude response was maybe if I wasn't in a rush this morning they would have had the opportunity to tell me. Admitting to their mistake but me having to endure $175 fee. I was in no rush in the morning and simply requested the customers be serviced. As I did a mobile pickup and still took over 45 mins to get the truck because of their incompetence. Then not mentioning my vehicle would get towed and got me towed. A complete scam!

DWAYNE B.
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Brittany sumby help me out she is amazing addition to our local U HAUL company that we rent from on a regular basis thank you Brittany

HALLEY W.
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Le client n'a pas laissé de commentaire.

Gerald E.
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Le client n'a pas laissé de commentaire.

CATHERINE C.
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Le client n'a pas laissé de commentaire.

CATHERINE C.
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Le client n'a pas laissé de commentaire.

JOHNNIE B.
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Le client n'a pas laissé de commentaire.

CURTIS R.
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Great experience with the staff was awesome the manager Very professional And knowledgable. Yours truly Captain Roberson BGS

NORMA LEE P.
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Fast easy service. Attendant was very friendly and help. Return is also super easy.

Antwan C.
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No comment

Joseph W.
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Le client n'a pas laissé de commentaire.

WELTON L.
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Great service. I have used this location since 2005.

eric W.
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Le client n'a pas laissé de commentaire.

HENRY W.
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Uhual prompted me to a location more than 15miles away from my home. You all make most of the money from mileage , so clearly it was a sale tactic because there is a uhual located less than 5 miles from the two locations I had to travel between. I dropped the vehicle at my nearest Uhual. Then was harassed and contact FROM A PERSONAL LINE, from a uhual representative. That voids my privacy and it also is a bit of fraud marketing and bad business tactics. If my account is charged an excessive fee , I will take further action. Best, H. Woods

Derek L.
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Brittany was great she is an asset to the company. You need more managers like her. Excellent

Aubrey C.
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Le client n'a pas laissé de commentaire.

Ericka J.
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Le client n'a pas laissé de commentaire.

Chauntia G.
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Le client n'a pas laissé de commentaire.

LANDRAOUS T.
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The manager (who helped) me was really nice and understanding to get me what I needed.

Michelle P. | Expérience générale |
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I moved out and on the January 10th,2019 found mice's in my items. Never had this before moving out of storage facility.These facility was not like original storage that has Temperature control.

Tina T. | Expérience générale |
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The staff is very professional and go above and beyond!

Larry K. | Expérience générale |
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Great staff and very friendly. Also willing to help

Non reviews have been submitted for this location.

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